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                            Library & Multimedia
 Multi-jurisdiction Research on Automated Reporting Systems: Kiosk Supervision
NCJ Number
              250173

Author(s)
          Scott Crosse;
                        Michele A. Harmon;
                        Ronald E. Claus;
                        Erin L. Bauer;
                        Carol A. Hagen;
                        Eileen M. Ahlin
Date Published

December 2015
Length
              15 pages
Annotation
              This study expands and strengthens the evidence base on the use and cost-effectiveness of automated kiosk reporting in supervising probationers and parolees, which is similar to an automated teller machine (ATM) that probationers use to report, submit monetary obligations, answer a series of questions related to their supervision conditions, and have their identifications confirmed without talking to a probation officer.
Abstract
              This mixed-method study involved multiple components, including a telephone screener and in-depth telephone interviews; an implementation and cost study; and an outcome study.  The study concludes that automated probationer kiosk reporting is as effective as officer supervision and telephone reporting with IVR in producing successful probation completion for low-risk offenders.  In addition, preliminary cost data from the study indicate kiosk reporting can be substantially less costly than traditional officer reporting.  Kiosk reporting can help community supervision agencies to manage high caseloads of low-risk clients more efficiently and without adverse public-safety consequences.  This enables agencies to redirect scarce resources to the supervision of higher risk clients with greater needs. Many of the lessons learned from this study are addressed in a guidebook on kiosk supervision that was developed by the study for community corrections professionals.  The guidebook covers the prevalence of kiosk supervision; factors associated with successful kiosk adoption and implementation; challenges faced and lessons learned from agencies currently operating kiosks; and how kiosk costs, staffing, operations, data, performance, satisfaction, and outcomes vary across jurisdictions.
      
  
          Additional Details
Grant Number(s)
        2011-IJ-CX-0010


  
  
        
  Agencies
        NIJ-Sponsored


  
  
        
  Publication Type
        Research (Applied/Empirical)
                                Report (Study/Research)
                                Report (Grant Sponsored)


  
  
        
  Award
        Research and Evaluation in Justice Systems -- Multi-Jurisdiction Research on Automated Reporting Systems: Kiosk Supervision.
    
  
  
Date Published: December 1, 2015
    
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