### IN THE SUPREME COURT OF IOWA

No. 14

– 1557
Filed January 22 , 201 6

DEBORAH E. McFADDEN, Individually and as Administrator of the Estate of Charles Walter McFadden , Jr., Deceased , App ellant ,

vs. DEPARTMENT OF TRANSPORTATION, STATE OF IOWA , Appellee

.

On review from the Iowa Court of Appeals.

Appeal from the Iowa District Court for Warren County,
Sherman W. Phipps , Judge.

A surviving spouse who is the administrator of her deceased
husband’s estate seeks further review after the district court and court of appeals both concluded she failed to exhaust her administrative
remedies under the Iowa Tort Claims Act before filing a wrongful

- death
lawsuit

. DECISION OF COURT OF APPEALS VACATED; DISTRICT
COURT JUDGMENT REVERSED AND REMANDED.

Steven P. DeVolder of DeVolder Law Firm, Norwalk , for appellant.

Thomas J. Miller, Attorney General, and Robin G. Formaker, Assistant Attorney General, for appellee.2

HECHT , Justice.
After her husband Charles died in a motorcycle accident, Debora h McFadden presented a wrongful

- death claim to the state appeal board

. She alleg ed the Iowa Department of Transportation’s negligent
maintenance of the highway caused Charles’s death. The appeal board
took no action on the claim, so after waiting more than six months , she
withdrew it and filed suit in the district court. The district court
concluded McFadden had failed to exhaust admi nistrative remedies
because she had not properly presented the estate’s claim to the appeal
board and dismissed the suit. On further review of the court of appeals decision affirming the district court’s dismissal , we conclude McFadden
exhausted administr ative remedies by compl ying with the appeal board’s administrative requirements and provid ing the State with all the
information it sought . Therefore, we vacate the decision of the court of appeals, reverse the district court’s dismissal order , and re mand for further proceedings

. I. Background Facts and Proceedings. Charles McFadden died on April 25, 2012, after he lost control of his motorcycle while navigating a curve on Highway 69 in Warren County. That June, the district court appointed Deborah the

a dministrator of Charles’s estate. On October 30, 2013, McFadden filed a tort claim with the state appeal board on a form prescribed by the department of management.
See Iowa Admin. Code r s. 543

— 1.3 to .4 (detailing form and content requirements for tort claims presented to the appeal board). The claim
form named Deborah McFadden as the claimant and ass erted a tort claim against the S tate for wrongful death. The claim specifically alleged the drop

- off between the paved highway and the gravel shoulder at the3 site of the accident was too steep, and it further alleged the department of transportation had failed to maintain the highway in a safe condition.
See id. r. 543

— 1.4(2) (requiring tort claimants to detail “all known facts and circumstances attending the damage or injury” and state the cause of the damage or injury). McFadden did not attach to the form evidence
of her appointment as administrator . The claim did not expressly allege
that it was made in McFadden’s capacity as administrator of the estate. By May 2014, the appeal board had not made final disposition of the claim or even contacted McFadden. Accordingly, McFadden withdrew the claim from the appeal board and filed suit in the district cou rt. See Iowa Code § 669.5(1) (2013) (permitting suit “if the attorney general does not make final disposition of a claim within six months after the claim is made in writing”). The petition identified her as the plaintiff, both “Individually and as Admin istrator” of Charles’s estate. The State moved to dismiss the suit, asserting the Iowa Tort Claims Act (ITCA) did not permit it because McFadden never presented the estate’s claim to the appeal board. Instead, the State contended, McFadden only presented a claim to the appeal board in her individual capacity, and she had thus failed to exhaust administrative remedies before filing suit as administrator of the estate

. See In re Estate of Voss , 553 N.W.2d 878, 880 (Iowa 1996) (“Improper presentment of a cla im, or not presenting one at all, has been considered a failure to exhaust one’s administrative remedies, depriving the district court of subject matter jurisdiction.”).
The district court relied on Voss and granted the State’s motion to
dismiss. McFadden appealed, and we transferred the case to the court of appeals. The court of appeals also concluded McFadden failed to4

exhaust administrative remedies for the estate ’s claim . We granted McFadden’s application for further review.
II. Scope of Review. Our review of the district court’s ruling on the motion to dismiss is
for correction of errors at law. Id.
II I . Analysis. McFadden acknowledges she did not use the word “administrator” in her appeal board claim form, but she asserts that omission is not fatal
to her district court action. In evaluating McFadden’s contention, we must balance two competing principles. “Our legal processes normally strive to resolve disputes on their merits. Simply put, it is our preferred way.” MC Holdings, L.L.C . v. Davis Cty. Bd. of Review , 830 N.W.2d 325, 328

– 29 (Iowa 2013) (citation omitted). Obviously, dismissing McFadden’s action for failure to exhaust
administrative remedies does not resolve the case on the merits. However, we also recognize that “[r]ules, especially those which fix jurisdictional m atters, are . . . vital to the proper conduct of court
business.” Gordon v. Doden , 261 Iowa 285, 288

– 89, 154 N.W.2d 146, 148 (1967). As we explained more than fifty years ago:
The so

- called technicalities of th e law are not always what they seem. When they establish an orderly process

. . . , they serve a definite purpose and are more than technical; they have substance, in that they lay down definite rules which are essential in court proceedings so that those involved may know what may and may not be done, and confusion, even chaos, may be avoided. They are necessary; without them litigants would be adrift without rudder or compass. We have, and should have, no compunction in following them when they are cle ar and definite.
Esterdahl v. Wilson , 252 Iowa 1199, 1208, 110 N.W.2d 241, 246 (1961).
A. The ITCA Appeal Board Process
. “A tort claim against the State must first be presented to the State Appeal Board pursuant to the5 procedures detailed in Iowa Code chapter 669 . . . .” Voss , 553 N.W.2d at 880; accord Schneider v. State , 789 N.W.2d 138, 145 (Iowa 2010) (“[F]iling . . . a claim with the state appeal board is a prerequisite to suit under the [ITCA].”); see also Iowa Code § 669.3(2) (“A claim made under [the ITCA] shall be filed with the director of the department of management

. . . .”). 1 “We have characterized this claim process as an ‘administrative remedy’ that must be exhausted.” Schneider , 789 N.W.2d at 145. “Exhaustion of the administrative pro cess is jurisdictional, and a suit commenced without complying with this process is subject to
dismissal.” Swanger v. State , 445 N.W.2d 344, 347 (Iowa 1989).
T he attorney general “shall consider, ascertain, adjust, compromise, settle, determine, and allow any claim” presented to the appeal board . Iowa Code § 669.3(1). “The administrative process . . . is intended to allow a prompt investigation of claims against the State and facilitate an early settlement when po ssible.” Voss , 553 N.W.2d at 881;
accord Schneider , 789 N.W.2d at 145; see also Don R. Bennett, Handling Tort Claims and Suits Against the State of Iowa , 17 Drake L. Rev. 189, 191 (1968) (noting the administrative process has in some cases made it
“unnece ssary to participate in lengt hy and expensive litigation”).
B. Voss
. In Voss , the plaintiff’s son died in an automobile
accident. Voss , 553 N.W.2d at 879. Four months after the accident, Voss presented a tort claim to the state appeal board even though she
was not the administrator of her son’s estate at the time. See id. T he
board denied the claim. Id. More than a year after the denial, Voss
became the administrator of her son’s estate and filed a lawsuit in the

1 The state appeal board consists of “the auditor of state, treasurer of state, and the director of the department of management.” Iowa Code § 73A.1; see id. § 669.2(6) (“ ‘State appeal board’ mean s the state appeal board as defined in section 73A.1.”).6

district court. Id. The State move d to dismiss the lawsuit and the district court granted the motion. Id.
We concluded Voss had not exhausted her administrative remedies
because she was not the administrator of her son’s estate at the time she
submitted the administrative claim and she ha d not submitted a claim to the appeal board once she became administrator. Id. at 882. We noted, “The State should not be required to consider on the merits the claim of any person who can articulate a tenuous connection to the deceased when that person clearly has no legal capacity to recover in court.” Id. at 881. We further opined that “[r] equiring the Board to delay consideration of a claim while waiting for the claimant to obtain the legal authority to pursue it would defeat the statutory goal of p rompt settlement.” Id. at 882 . We affirmed the district court’s decision to grant the State’s motion
to dismiss. Id. McFadden contends her case is distinguishable from Voss . In McFadden’s view, the fatal flaw in Voss was that the decedent’s mother

was not actually the administrator of the estate at the time she presented the claim to the appeal board

. See id. ; see also Estate of Dyer v. Krug , 533 N.W.2d 221, 224 (Iowa 1995) (holding dismissal was proper because “at the time th[e] action was commenced, [the plaintiff] did not have the capacity to sue” because she was not th e estate administrator). Here, by contrast, although McFadden’s claim filed with the appeal board did not
include the word “administrator,” she was in fact the administrator at
the ti me she presented the claim. 2 We agree Voss is distinguishable and conclude McFadden correctly identifies the reason
.

2 The cause of action for the death of Charles McFadden survived his death. Iowa Code § 611.20. Because Deborah McFadden was appointed administrator of Charles ’s estate , she was the proper legal repr esentative to assert a wrongful

- death7 In two cases decided more than eighty years ago, before the ITCA was adopted , we concluded the district court should have dismissed surviving spouse s ’ suit s for wrongful

- death damages because they were not actually the ir decedents’ personal representative at the time of filing even though the ir petition s alleged they were. Pearson v. Anthony , 218 Iowa 697, 702

– 03 , 254 N.W. 10, 12

– 13 ( 1934); Gardner v. Beck , 195 Iowa 62, 70

– 71 , 189 N.W. 962, 966 (1922). Together with Voss , these cases
illustrate that both before and after the adoption of the ITCA, the
claimant’s authority to act as personal representative is an essential prerequisite i n asserting wrongful death claims

. Because McFadden actually possessed representative capacity at the time she filed her claim with the appeal board, Voss does not control our decision here.
C. Appeal Board Rules. The ITCA direct s the appeal board to
“a dopt rules and procedures for the handling, processing, and investigation of claims.” Iowa Code § 669.3(3). In turn, t he appeal board

“ has prescribed the form and content of tort claims

. ” Swanger , 445 N.W.2d at 350; see Iowa Admin. Code r s. 543

— 1.3 to .4. By rule, the appeal board requires claimants to state “the name, address, telephone number, and age of the person making the claim.” Iowa Admin. Code

r. 543

— 1.3(3). The rule does not specifically require claimant s to list their representative capaci ty

. S ee id. B ut the State contends here that

express disclosure of representative capacity is an indispensable part of the claimant’s “name” when they are seeking damages for wrongful
death

. We disagree.

claim in this case. Id . § 611.22; s ee also Audubon

- Exira Ready Mix, Inc. v. Ill

. Cent. Gulf R. R. , 335 N.W.2d 148, 152 (Iowa 1983) (holding the administrator of a decedent’s estate is the proper party plaintiff for asserting a surviving spouse’s loss of consortium claim). _______________________8 Under our civil procedure rules, an estate admin istrator is the real party in interest when acting on the estate’s behalf and “may sue in that person’s own name

. ” Iowa R. Civ. P. 1.201. Thus, because McFadden
was the duly appointed administrator of her deceased husband’s estate at the time she present ed her claim to the appeal board, she was entitled to proceed in her own name. Her name is “Deborah McFadden,” not “Deborah McFadden, administrator.” Furthermore, McFadden provided
all the other information rule 543

— 1.3(3) and the appeal board’s form

req uire. Her claim, while perhaps Spartan, was complete.
We conclude McFadden exhausted her administrative remedies and properly presented her claim to the appeal board . We acknowledge that the presentment requirement is not just a nettlesome hurdle for

c laimants to trip over , but McFadden’s claim form answered all the questions the State asked and contained all the information its administrative rule requires. O f course, o ur decision today does not

mean every claim form submitted to the appeal board necessarily satisfies the presentment requirement. See Allendorf v. Langman Constr.,
Inc. , 539 N.W.2d 370, 372 (Iowa 1995) (“[W]e stop short of concluding that under no circumstances may a claim filed with the sta te appeal
board be so lacking in critical information as to be a nullity for purposes of exhausting the administrative remedy.”). But McFadden’s claim form complied with all the applicable requirements under the circumstances presented here.
I V . Conclusi on. Words this court expressed nearly a century ago ring true again today: [R]ights must not be denied by too strict an application of mere legal formality. The sword of Justice is not often made more keen by the whetstone of technicality, and a right9 secured by too rigid means may harden into a wrong. . . . Not only must justice appear to be done, but it is the function and duty of this court and of all courts to see that it is done. Technicality should not become a Pegasus which, if ridden by an expert legal jockey, may ca rry us far from the true goal.
McMillan v. Osterson , 191 Iowa 983, 985 , 183 N.W. 487, 488 (1921). The appeal board’s rules and claim form d id not require McFadden to allege
her represe ntative capacity in presenting the tort claim in this case

. B ecause McFadden had been appointed administrator before presenting her tort claim to the appeal board, she was entitled to present the claim
and file suit in her own name as the estate’s legal representative . We vacate the decision of the court of appeals, reverse the district court’s dismissal order, and remand for further proceedings.
DECISION OF COURT OF APPEALS VACATED; DISTRICT
COURT JUDGMENT REVERSED AND REMANDED.