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                            Library & Multimedia
 Making Every Encounter Count: Building Trust and Confidence in the Police
NCJ Number
              216524
Journal

*National Institute of Justice Journal* Issue: 256 Dated: 2007 Pages: 8-11
Author(s)
          Jake  Horowitz
Date Published

January 2007
Length
              4 pages
Publication Series
          NIJ Journal
Annotation
              This article presents the findings of five projects funded by the U.S. Justice Department's National Institute of Justice (NIJ) that explored factors related to citizen satisfaction with the police.
Abstract
              The findings of these studies indicate that citizen satisfaction with the police is shaped by demographic variables, neighborhood crime conditions, and experiences with the police (whether firsthand or indirect). The findings suggest that the first step in building good relations with the community is to analyze and respond to citizens' expectations of police across a range of types of police-citizen encounters. Race was not found to be a direct factor in citizen satisfaction with police. Due to its correlation with other demographic variables, neighborhood crime rates, and experiences with police, race was an indirect influence on the level of satisfaction with police. When people form opinions about the police based on their interactions with them, citizens tend to focus on the quality of the interaction process more than the outcome. This pertains to the officer's demeanor, clarity of communication, respectfulness, and fairness. Citizen's currently held attitudes toward police were found to play a critical role in determining their judgments about police  in subsequent interactions with police. 11 notes
      
  
          Additional Details
Agencies
        NIJ


  
  
        
  Publication Type
        Report (Study/Research)
    
  
  
Date Published: January 1, 2007
    
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