**A:      SOFTWARE LICENSE**

**HP      Proliant**

**SLES      9 (SUSE LINUX ENTERPRISE SERVER, V9)**

**Contact      Center Architecture**

**UDB**

**Germany**

**DAK**

| Software                Product(s)                           | Quantity             | License                Type (i.e. Named User/Client, Server, Developer)URN’s                (no. of) | License                Fee  |
|--------------------------------------------------------------|----------------------|------------------------------------------------------------------------------------------------------------|-----------------------------|
|                                                         |                 |                                                                                                       |                        |
| Chordiant                Call Center Advisor Browser Edition | 20,000               | Concurrent                Users                                                                            |                        |
|                                                         |                 |                                                                                                       |                        |
| Chordiant                Foundation Server                   | Enterprise           | CPU                                                                                                        |                        |
| -                Application Components                      |                 |                                                                                                       |                        |
| -                Business Process Server                     |                 |                                                                                                       |                        |
| -                Security Server                             |                 |                                                                                                       |                        |
| -                Café Server                            |                 |                                                                                                       |                        |
| -                CTI Server                                  |                 |                                                                                                       |                        |
| -                Persistence Server                          |                 |                                                                                                       |                        |
| -                Request Server                              |                 |                                                                                                       |                        |
| -                JDBC Connector                              |                 |                                                                                                       |                        |
| -                Chordiant Connector for WebSphere MQ        |                 |                                                                                                       |                        |
| -                Chordiant Interaction Controller            |                 |                                                                                                       |                        |
|                                                         |                 |                                                                                                       |                        |
| Chordiant                Tools Bundle                        | Enterprise           | Developers                                                                                                 |                        |
| -                Chordiant Business Process Designer         |                 |                                                                                                       |                        |
| -                Chordiant Café Developer Environment   |                 |                                                                                                       |                        |
|                                                         |                 |                                                                                                       |                        |
| Chordiant                Marketing Director                  | 9                Mio | URN                                                                                                        |                        |
|                                                         |                 |                                                                                                       |                        |
| Chordiant                Rules Server                        | 4                    | CPU                                                                                                        |                        |
|                                                         |                 |                                                                                                       |                        |
| Chordiant                Rules Designers                     | 5                    | Designers                                                                                                  |                        |
|                                                         |                 |                                                                                                       |                        |
| **License                Fee**                               |                 |                                                                                                       |  **€11,017,000** |
| plus                applicable statutory VAT                 |                 |                                                                                                       |                        |

**B.      Payment Terms**

**Miscellaneous.**

| (i)   | Chordiant                warrants for a period of twelve months from the delivery date that                the                Software, as delivered by Chordiant, will substantially perform the                functions described in the associated Documentation in all material                respects when operated on the application server on which the                Documentation states the Software can operate. Provided that IBM                gives                Chordiant written notice of a breach of the foregoing warranty during                the                warranty period, Chordiant shall correct any reproducible errors                that                cause the breach of the warranty in accordance with its technical                support                policies, or if Chordiant is unable to make the Software operate                as                warranted, Customer shall be entitled to terminate the Software license,                and Chordiant shall refund the License Fees paid for the applicable                Software license to IBM. |
|-----------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (ii)   | Chordiant                warrants the diskettes/CD disks media to be free of defects in materials                and workmanship for thirty (30) days from the delivery date. Chordiant                shall replace defective media. |
|------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (iii)   | Except                for the remedy provided in clause (i) above, all fees due under this                Order                Form shall be non-cancelable and the sum paid                non-refundable. |
|-------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

| (iv)   | IBM                shall have no right, title or interest to the software licenses described                in this Order Form. |
|------------------|---------------------------------------------------------------------------------------------------------------------------------|

| (v)   | As                specified on this Order Form, Chordiant shall deliver to IBM, one                copy of                the Software media and Documentation (CD-ROM or bound, whichever                is                generally available) (“Master Copy”) for each Software license specified                above for use at the Designated Center. IBM shall be responsible                for                installation of the Software. Software is deemed accepted upon delivery                to                IBM. |
|-----------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

**Chordiant      Software International GmbH**
**Customer**