|   | 1. | In      accordance with Section 10.1(c) of the Agreement, Chordiant desire      for certain Supplier key employees to provide Services outside of the      Supplier EDC Site at their own private homes or at other locations      approved by Chordiant and to remotely access the Supplier EDC network      (each, an “Outside Service Location”).  Each Outside Service      Location shall be considered a “Supplier Service Location” for all      purposes under the Agreement.  Authorized EDC Personnel who are      authorized to provide Services at an Outside Service Location are referred      to as “Outside EDC Personnel”hereunder. |
|--------|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 2. | Prior      to any Outside EDC Personnel performing Services at an Outside Service      Location, Supplier and such Outside EDC Personnel will complete and submit      to Chordiant an Outside EDC Personnel Agreement, using the form attached      hereto as Attachment A, which shall be executed by the Outside EDC      Personnel and Supplier.  For those Outside EDC Personnel whom      Chordiant authorizes for such activity Chordiant will countersign such      application and provide written notice of authorization to      Supplier. |
|--------|----|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 3. | So      long as Supplier has complied with all of its obligations under Article      20, Supplier shall not be held liable for any actions of the Outside EDC      Personnel which would constitute a violation of Sections 20 (including all      subsections) of the Master Services Agreement relating to confidentiality      if such acts or omissions occurred while working at such Outside Service      Location and Ness is not complicit in such acts or      omissions.  In the event of any such violation or alleged      violation Supplier shall comply with its obligations under      Section 20.3. |
|--------|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

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|   | 4. | The      provisions of Section 2.2(e) of Master Services Agreement      Exhibit 12, Security, shall not apply with regards to Outside EDC      Personnel who are permitted to provide Services at an Outside Service      Location under this Addendum; provided that Chordiant, in its sole      discretion, may terminate the right for any or all Outside EDC Personnel      to provide Services at an Outside Service Location, and may reinstate the      applicability of Section 2.2(e) of Exhibit 12 at any time upon      written notice to Supplier.  Supplier will comply with the terms      of Attachment B when permitting Outside EDC Personnel to remotely      access the Supplier EDC Network (the “Remote Access Security      Policies”).  Without limiting the foregoing, wireless remote      access to the Supplier EDC Network is strictly  prohibited. |
|--------|----|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 5. | So      long as Supplier has complied with all of its obligations under      Article 20, Supplier shall not be held liable for indemnity under      section 27.2(n) of the Master Services Agreement relating to breach of      Article 20 for any acts or omissions constituting a breach of      Article 20 by any Outside EDC Personnel permitted to provide Services      at an Outside Service Location if such acts or omissions occurred while      working at such Outside Service Location and Supplier is not complicit in      such acts or omissions. |
|--------|----|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 6. | Supplier      agrees that should any individual be found to have violated any Chordiant      Intellectual Property or Confidentiality Rights, Supplier shall terminate      such employee, sanction such employee to the maximum extent possible (e.g.      refusal to provide letters of leave or recommendation) and take all      reasonable commercial actions to recover and intellectual property or      confidential information from suchemployee. |
|--------|----|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 7. | Supplier      agrees that should any individual be found to have violated any Chordiant      Intellectual Property or Confidentiality Rights, Supplier shall assist      Chordiant, at Chordiant’s expense, in prosecuting the individual to the      fullest extent possible under thelaw. |
|--------|----|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|

|   | 8. | All      capitalized terms used herein which are not otherwise defined shall have      the respective meanings given such terms in the  Agreement. |
|--------|----|----------------------------------------------------------------------------------------------------------------------------------------------------|

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| Accepted      by:        |                                                                                             | Accepted      by:            |
|-------------------------------|--------------------------------------------------------------------------------------------------|-----------------------------------|
| /s/      Rocco E. Cozza  |                                                                                             | /s/      Robert J. Cummings  |
| Name:                    | Rocco      E. Cozza                                                                         |                              | Name:  | Robert      J. Cummings  |
| Title:                   | Corporate      Counsel                                                                      |                              | Title:  | VP      Worldwide Field Operations  |
| Dated:                   | 9/12/05                                                                                     |                              | Dated:  | 9/12/2005  |
| For:.                    | Ness      Global Services, Inc.Ness      Technologies India LtdNess      Technologies, Inc  |                              | For:  | Chordiant      Software, Inc.  |

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|   | 5. | Dial-in      Access Policy |
|--------|----|----------------------------|

|   | 6. | DMZ      Security Policy |
|--------|----|--------------------------|

|   | 13. | Internet      DMZ Configuration Policy |
|--------|-----|----------------------------------------|

|   | 14. | Network      Access Policy |
|--------|-----|----------------------------|

|   | 15. | Network      Device Security Policy |
|--------|-----|-------------------------------------|

|   | 16. | Password      Policy |
|--------|-----|----------------------|

|   | 18. | Remote      Access Policy |
|--------|-----|---------------------------|

|   | 20. | Security      Vulnerability Scanning Policy |
|--------|-----|---------------------------------------------|

|   | 21. | Server      Security Policy |
|--------|-----|-----------------------------|

|   | 22. | VPN      Policy |
|--------|-----|-----------------|

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