EX-10.3






Exhibit 10.3









	 	 	 
	To:

	 	Joseph Scott Etzler
	From:

	 	West Corporation Compensation Committee
	Date:

	 	February 23, 2009
	 
	 	 
	Re:

	 	Exhibit A





This Exhibit A for 2009 is entered into pursuant to your Employment Agreement.





	1.	 	Your base salary will be $500,000 per year.
	 
	2.	 	You are eligible to receive performance bonuses. The Company intends to calculate such
bonuses as follows:






	 	a)	 	First, you will be eligible to receive a bonus based upon InterCall, Inc’s
results (“Company Profitability Bonus”). The Company intends to calculate this Company
Profitability Bonus as follows:






	 	1)	 	The Target Company Profitability Bonus shall be $400,000.
	 
	 	2)	 	Each cumulative quarter’s net operating income before corporate
allocations, not to include Amortization for the Company (“Plan Year Company
NOI”), will be compared to the cumulative budgeted net operating income before
corporate allocations for the Company for the same period (“Company NOI
Budget”).
	 
	 	3)	 	The percentage by which the cumulative Plan Year Company NOI
exceeds (i.e., a positive percentage) or is less than (i.e., a negative
percentage) the cumulative Company NOI Budget shall be the “Company Profit
Variance Percentage.”
	 
	 	4)	 	Each quarter’s cumulative revenue for the Company (“Plan Year
Company Revenue”) will be compared to the cumulative budgeted revenue for the
Company for the same period (“Company Revenue Budget”).
	 
	 	5)	 	The percentage by which the cumulative Plan Year Company
Revenue exceeds (i.e., a positive percentage) or is less than (i.e., a negative
percentage) the cumulative Company Revenue Budget shall be the “Company Revenue
Variance Percentage.”
	 
	 	6)	 	The sum of one hundred percentage points (100%), plus the
product of (i) the average of the Company Profit Variance Percentage and the
Company Revenue Variance Percentage, multiplied by (ii) three (3), is the
“Company Bonus Factor.”
	 
	 	7)	 	The product of the Company Bonus Factor and the Target Company
Profitability Bonus, less any amounts paid to you for prior Company
Profitability Bonuses during the Plan Year, will be paid to you in the month
following each quarter end.






	 	b)	 	In no event shall the Company Profitability Bonus exceed $600,000.





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	 	c)	 	The Company intends to pay 75% of year-to-date bonuses on a quarterly basis
within thirty (30) days from the end of each quarter. 100% of any bonus earned as of
December 31, 2009 will be paid within thirty (30) days of the final determination of
2009 revenue and NOI.






	3.	 	In addition, if West Corporation achieves its 2009 publicly stated Adjusted EBITDA guidance,
you will be eligible to receive an additional one-time bonus of $100,000. This bonus is not
to be combined or netted together with any other bonus set forth in this agreement.
	 
	4.	 	All bonus calculations will be based upon the Company and West Corporation operations, and
will not include profit and income derived from mergers, acquisitions, joint ventures, stock
buybacks, other non-operating income unless specifically and individually approved by West
Corporation’s Compensation Committee
	 
	5.	 	At the discretion of executive management, you may also receive an additional bonus based on
your individual performance.





	 	 	 	 	 
	 	 	 
	 	                 /s/ Joseph Scott Etzler
 	 
	 	Employee – Joseph Scott Etzler 	 
	 	 	 
	 




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