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| 1.   | Upsale Transactions: Revenue Share and Payment. An “Upsale Transaction” shall be any transaction of a Tech Depot Services branded SKU executed directly between Support.com and a Customer.  Without limiting anything in the Agreement, before any product or service SKU will be eligible as an Upsale Transaction by Support.com, the SKU, and all branding and marketing, and any third party components of the SKU, shall be approved by Office Depot, and reflected in a SKU Change Form approved (e.g. by e-mail) by an authorized representative of Office Depot.  Without limiting the foregoing, all SKUs eligible for Upsale Transactions shall be Tech Depot Services branded.  Except as otherwise provided for herein, for each Upsale Transaction by Support.com, Support.com will provide Office Depot a *** percent (***%) revenue share of the fees payable by the Customer, net of any cancellations, refunds, chargebacks, or fees payable to third parties by Support.com (“Office Depot Upsale Transaction Revenue”).  The Office Depot Upsale Transaction Revenue will be calculated based on the Upsale Transaction volume recorded in Support.com’s reporting system, which on a monthly basis, no later than fifteen (15) days after the close of each calendar month, Support.com will provide Office Depot with a written report showing the gross volume of Upsale Transactions, including any cancellations, chargebacks, refunds, third party fees, and the amount due to Office Depot.  Support.com shall remit such payment of Office Depot Upsale Transaction Revenue to Office Depot net thirty (30) days following the close of the calendar month during which the Upsale Transactions occurred.  For all Upsale Transactions for products, each of Office Depot, Support.com and/or the product vendor shall maintain its respective rights and obligations with respect to each Customer.  Support.com and Office Depot agree that, while Upsale Transactions will be processed by Support.com and will not result in Net Fees paid by Office Depot to Support.com, nonetheless *** percent (***%) of the net fees retained by Support.com for such Upsle Transactions shall accrue as Program Support Funds (“PSF”) as defined in Section 4 of attachment F-1 to Amendment #1 to the Agreement, and shall be managed and available to Office Depot consistent with said Section 4.  Without limiting anything in the Agreement, any use by Support.com of Office Depot’s trademarks and/or logos in the course of marketing and selling the Upsale Transactions shall be consistent with Support.com’s obligations under the Agreement, including but not limited to Section 4.5 thereof. |
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| 2.   | Upsale Transactions; No Service Delivered by Support.com.  Notwithstanding the foregoing, for any Service SKU for which Support.com transacts the Service sale on behalf of Office Depot, but Support.com does not perform any part of the Service itself, Support.com shall (a) remit a portion of the Service fee, as agreed and reflected in a SKU Change Form, to Office Depot’s third party vendor that supplies the Service; (b) retain an administration fee as agreed and reflected in the SKU Change Form approved (e.g. by e-mail) by Office Depot; and (c) remit to Office Depot the balance of the fee for the Service.  Support.com shall report and remit payment to Office Depot for all such Services within the timeframes set forth in the Upsale Transactions Section 1 above.  For the avoidance of doubt, no portion of the fees collected by Support.com for such Services shall accrue as PSF. |
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| 3.   | Subscription Renewal Revenue Share and Payment.  The section entitled “Subscription Renewal Revenue Share and Payment” as set forth in Amendment Number 3 to the Agreement is hereby deleted in its entirety, and replaced by the following: |
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| 4.   | Effect of Amendments.  Except as expressly set forth herein, all terms and conditions set forth in the Agreement shall continue in full force and effect. |
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| Support.com, Inc.  |   | Office Depot, Inc. |
|-------------------------|--------|--------------------|
|                    |   |               |
|                    |   |               |   |
| By:                |   |               | By:  |   |   |
| Name:              |   |               | Name:   | Randall Wick |   |
| Title:        |   |               | Title:  | VP, Merchandising |   |
| Date:              |   |               | Date:    |   |   |
|                    |   |               |   |
|                    |   | By:           |   |   |
|                    |   | Name:         | Steven Mahurin |   |
|                    |   | Title:   | EVP, Merchandising |   |
|                    |   | Date:         |   |   |

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