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The information in this disclosure may not be entirely accessible to screen readers. If you have any questions or if you would like to obtain an alternate accessible format, please contact your Wells Fargo banker or call our Phone Bank at 1-800-869-3557 or for business accounts call our 

National Business Banking Center at 1-800-225-5935. 

Deposit Account Agreement 

Important legal 

information, disclosures, 

and terms you need 

to know 

Effective July 11, 2018 

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Table of contents 

Introduction 1 

Words with specific meanings 1 

Resolving disputes through arbitration 4 

Consumer accounts 4 

Business accounts 6 

Important legal information 9 

Statements and other information relating to your deposit account 10 

Rights and responsibilities 15 

Checking and savings accounts 

Deposits to your account 19 

Funds availability policy 22 

Available balance, posting order, and overdrafts 24 

Setoff and security interest 29 

Business account fees and expenses; earnings allowance 30 

Additional rules for checks and withdrawals 31 

Issuing stop payment orders and post-dated checks 32 

Your account ownership 34 

Interest earning accounts 37 

Time Accounts (CDs) 39 

Electronic banking services 

Debit cards and ATM cards 40 

Electronic fund transfer services 49 

General rules for electronic fund transfer services 49 

Electronic fund transfer disclosures 52 

Phone Bank Services 55 

Funds transfer services 56 

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Introduction 

Welcome to Wells Fargo 

You have many choices when selecting a financial institution, and we are glad you chose 

Wells Fargo Bank, N A We value our relationship with you and hope we answered all your 

questions when you opened your account Whether you have a Consumer or Business 

deposit account, please review this account agreement for further details regarding your 

account and related services 

What words do we use to refer to the customer, this account 

agreement, and Wells Fargo? 

• The customer is the “account owner,” “you,” “your,” or “yours ” 

• Wells Fargo Bank, N A is “Wells Fargo,” “Bank,” “we,” “us,” or “our ” 

• This account agreement and the disclosures listed below constitute the “Agreement”: 

- The Consumer Account Fee and Information Schedule (“Consumer Schedule”) or 

the Business Account Fee and Information Schedule (“Business Schedule”), which 

explain our fees and provide additional information about our accounts and 

services, 

- Our Privacy Policy, 

- Our rate sheet for interest-earning accounts, and 

- Any additional disclosures we provide to you about your account and related services, 

including any addenda to the Agreement or to the Consumer Schedule or Business 

Schedule, as applicable 

Words with specific meanings 

Certain words have specific meanings as they are used throughout this Agreement These 

words and their meanings are defined in this section 

ACH transaction 

A deposit or payment (withdrawal) presented through the Automated Clearing House 

(ACH) network, an electronic network for financial transactions in the United States 

Authorized signer 

A person who has your actual or apparent authority to use your account even if they have 

not signed the account application 

Available balance 

Your account’s available balance is our most current record of the amount of money 

available for your use or withdrawal For more information, please see the section entitled 

“How do we determine your account’s available balance?” in the Agreement 

Business account 

Any deposit account, other than one of Wells Fargo’s commercial deposit accounts, which 

is not held or maintained primarily for personal, family, or household purposes A business 

account is typically owned by an individual acting as a sole proprietor, a partnership, 

a limited partnership, a limited liability partnership, a limited liability company, a 

corporation, a joint venture, a non-profit corporation, an employee benefit plan, or a 

governmental unit including an Indian tribal entity 

Business day 

Every day is a business day except Saturday, Sunday, and federal holidays 

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Introduction 

Card 

This term includes every type of consumer and business debit and ATM card we may issue 

For Wells Fargo Campus CardSM Program customers, this term also includes any card that 

your college or university may issue to you that can be linked for Wells Fargo banking 

functionality This term does not include any prepaid cards or the business deposit card 

unless otherwise noted 

Consumer account 

Any deposit account which is held or maintained primarily for personal, family, or 

household purposes A consumer account is typically owned by an individual, or jointly 

with other individuals, or in trust for, or for the benefit of, one or more individuals 

Item 

An item is an order, instruction, or authorization to withdraw or pay funds or money from an 

account Examples include a check, draft, and an electronic transaction (including ACH), an 

ATM withdrawal, and a purchase using a card to access an account) An item also includes a 

purported order, instruction, or authorization to withdraw or pay funds or money from an 

account, unless otherwise prohibited by law or regulation 

Overdraft 

An overdraft is a negative balance in your account 

What information does the Agreement contain? 

The Agreement 

• Explains the terms of your banking relationship with Wells Fargo, 

• Is the Agreement between Wells Fargo and you for your account and any services, 

• Replaces all prior deposit agreements including any oral or written representations, and 

• Includes legal information about your banking relationship with Wells Fargo 

You are responsible for ensuring that any authorized signer on your account(s) is familiar 

with the Agreement 

We suggest you retain a copy of the Agreement — and any further information we provide 

you regarding changes to the Agreement — for as long as you maintain your Wells Fargo 

accounts 

Are we allowed to change the Agreement? 

Yes, we can change the Agreement by adding new terms or conditions, or by modifying or 

deleting existing ones We refer to each addition, modification, or deletion to the Agreement 

as a modification 

Notice of a modification: If we are required to notify you of a modification to the 

Agreement, we will describe the modification and its effective date by a message within your 

account statement or any other appropriate means 

Waiver of a term of the Agreement: We may agree in writing to waive a term of the 

Agreement, including a fee This is called a waiver We may revoke any waiver upon notice to 

you 

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Introduction 

How do you consent to the Agreement and any future modification 

to the Agreement? 

By signing the application for a deposit account or using your account or service you agree 

to this Agreement Continuing to maintain or use the account or service after a modification 

to the Agreement or removal of a fee waiver becomes effective is considered your consent to 

those changes 

What happens if a term of the Agreement is determined to be 

invalid? 

Any term of the Agreement that is inconsistent with the laws governing your account will 

be considered to be modified by us and applied in a manner consistent with such laws Any 

term of the Agreement that a court of competent jurisdiction determines to be invalid will 

be modified accordingly In either case, the modification will not affect the enforceability or 

validity of the remaining terms of the Agreement 

Who will we communicate with about your account? 

We may provide you or an authorized signer with information about your account When we 

receive information from an authorized signer, we treat it as a communication from you You 

agree to notify us promptly in writing if an authorized signer no longer has authority on your 

account 

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Resolving disputes through arbitration 

(Consumer accounts only) 

Arbitration Agreement between you and Wells Fargo 

If you have a dispute, we hope to resolve it as quickly and easily as possible First, discuss 

your dispute with a banker If your banker is unable to resolve your dispute, you agree that 

either Wells Fargo or you can initiate arbitration as described in this section 

Definition: Arbitration means an impartial third party will hear the dispute between 

Wells Fargo and you and provide a decision Binding arbitration means the decision of 

the arbitrator is final and enforceable A dispute is any unresolved disagreement between 

Wells Fargo and you A dispute may also include a disagreement about this Arbitration 

Agreement’s meaning, application, or enforcement 

Wells Fargo and you each agrees to waive the right to a jury trial or a trial in front 

of a judge in a public court. This Arbitration Agreement has only one exception: Either 

Wells Fargo or you may still take any dispute to small claims court 

Arbitration is beneficial because it provides a legally binding decision in a more streamlined, 

cost-effective manner than a typical court case But, the benefit of arbitration is diminished if 

either Wells Fargo or you refuse to submit to arbitration following a lawful demand Thus, the 

party that does not agree to submit to arbitration after a lawful demand must pay all of the 

other party’s costs and expenses for compelling arbitration 

Can either Wells Fargo or you participate in class or representative 

actions? 

No, neither Wells Fargo nor you will be entitled to join or consolidate disputes by or 

against others as a representative or member of a class, to act in any arbitration in the 

interests of the general public, or to act as a private attorney general. 

If any provision related to a class action, class arbitration, private attorney general action, 

other representative action, joinder, or consolidation is found to be illegal or unenforceable, 

the entire Arbitration Agreement will be unenforceable 

What rules apply to arbitration? 

Wells Fargo and you each agrees that 

• The American Arbitration Association (AAA) will administer each arbitration and the 

selection of arbitrators according to the AAA’s Consumer Arbitration Rules (AAA Rules) 

• If there are any differences between the AAA Rules and this Arbitration Agreement, this 

Arbitration Agreement applies If this Arbitration Agreement is in dispute, the arbitrator 

will decide whether it is enforceable 

• Wells Fargo and you are participating in commercial transactions involving the 

movement of money or goods among states 

• The Federal Arbitration Act (Title 9 of the United States Code) governs this Arbitration 

Agreement and any arbitration between Wells Fargo and you If the Act or any part of it 

is inapplicable, unenforceable or invalid, the state laws governing your relationship with 

Wells Fargo govern this Arbitration Agreement 

Either Wells Fargo or you may submit a dispute to binding arbitration at any time, regardless 

of whether a lawsuit or other proceeding has previously begun For information on initiating 

arbitration, contact the AAA at 1-800-778-7879 

Each arbitrator must be a licensed attorney with expertise in the laws applicable to the 

dispute’s subject matter The arbitrator will make a decision regarding the dispute based 

on applicable law, including any statutes of limitations The arbitrator may award to either 

Wells Fargo or you any award or relief provided for by law 

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No person participating in an arbitration can disclose the arbitration’s existence, content, 

subject, or results, except as required in a party’s ordinary course of business or by law 

Who pays the arbitration fees and expenses? 

Arbitration fees and expenses are explained here: 

• Setting the fees/expenses: The arbitration administrator determines the rules and 

procedures for deciding who pays the arbitration fees, unless limited by applicable law 

Please check with the arbitration administrator to determine the fees applicable to any 

arbitration you file 

• Applying state law: The laws governing your account may limit the amount of fees and 

expenses you are required to pay in arbitration Your arbitration fees and expenses will 

not exceed any applicable limits 

• Paying for attorney/expert/witness fees: Unless applicable laws state otherwise, each 

party will pay its own attorney, expert, and witness fees This rule applies no matter which 

party wins arbitration 

What other rights do Wells Fargo or you have when resolving 

disputes? 

Wells Fargo or you each can exercise any lawful rights or use other available remedies to 

• Preserve or obtain possession of property, 

• Exercise self-help remedies, including setoff rights, or 

• Obtain provisional or ancillary remedies such as injunctive relief, attachment, 

garnishment, or appointment of a receiver by a court of competent jurisdiction 

Where will an arbitration be held? 

An arbitration will be held in the state whose laws govern your account 

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Arbitration Agreement between you and Wells Fargo 

If you have a dispute, we hope to resolve it as quickly and easily as possible First, discuss 

your dispute with a banker If your banker is unable to resolve your dispute, you agree that 

either Wells Fargo or you can initiate arbitration as described in this section 

Definition: Arbitration means an impartial third party will hear the dispute between 

Wells Fargo and you and provide a decision Binding arbitration means the decision of the 

arbitrator is final and enforceable A “dispute” is any unresolved disagreement between 

Wells Fargo and you A “dispute” may also include a disagreement about this Arbitration 

Agreement’s meaning, application, or enforcement 

Except as stated in “No waiver of self-help or provisional remedies” below, Wells Fargo 

and you agree, at Wells Fargo’s or your request, to submit to binding arbitration all claims, 

disputes, and controversies between or among Wells Fargo and you (and their respective 

employees, officers, directors, attorneys, and other agents), whether in tort, contract or 

otherwise arising out of or relating in any way to your account(s) and/or service(s), and their 

negotiation, execution, administration, modification, substitution, formation, inducement, 

enforcement, default, or termination (each, a “dispute”) 

DISPUTES SUBMITTED TO ARBITRATION ARE NOT RESOLVED IN COURT BY A JUDGE OR 

JURY. TO THE EXTENT ALLOWED BY APPLICABLE LAW, WELLS FARGO AND YOU EACH 

IRREVOCABLY AND VOLUNTARILY WAIVE THE RIGHT EACH MAY HAVE TO A TRIAL BY 

JURY FOR ANY DISPUTE ARBITRATED UNDER THIS AGREEMENT. 

Aside from self-help remedies, this Arbitration Agreement has only one exception: Either 

Wells Fargo or you may still take any dispute to small claims court 

Arbitration is beneficial because it provides a legally binding decision in a more streamlined, 

cost-effective manner than a typical court case But, the benefit of arbitration is diminished if 

either Wells Fargo or you refuse to submit to arbitration following a lawful demand Thus, the 

party that does not agree to submit to arbitration after a lawful demand by the other party 

must pay all of the other party’s costs and expenses for compelling arbitration 

Can either Wells Fargo or you participate in class or representative 

actions? 

No, Wells Fargo and you agree that the resolution of any dispute arising pursuant to the 

terms of this Agreement will be resolved by a separate arbitration proceeding and will not 

be consolidated with other disputes or treated as a class Neither Wells Fargo nor you will be 

entitled to join or consolidate disputes by or against others as a representative or member 

of a class, to act in any arbitration in the interests of the general public, or to act as a private 

attorney general If any provision related to a class action, class arbitration, private attorney 

general action, other representative action, joinder, or consolidation is found to be illegal or 

unenforceable, the entire Arbitration Agreement will be unenforceable 

What rules apply to arbitration? 

Wells Fargo and you each agree that the arbitration will: 

• Proceed in a location mutually agreeable to Wells Fargo and you, or if the parties cannot 

agree, in a location selected by the American Arbitration Association (AAA) in the state 

whose laws govern your account 

• Be governed by the Federal Arbitration Act (Title 9 of the United States Code), 

notwithstanding any conflicting choice of law provision in any of the documents 

between Wells Fargo and you 

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• Be conducted by the AAA, or such other administrator as Wells Fargo and you will 

mutually agree upon, in accordance with the AAA’s commercial dispute resolution 

procedures, unless the claim or counterclaim is at least $1,000,000 exclusive of claimed 

interest, arbitration fees and costs in which case the arbitration will be conducted in 

accordance with the AAA’s optional procedures for large, complex commercial disputes 

(the commercial dispute resolution procedures or the optional procedures for large, 

complex commercial disputes to be referred to, as applicable, as the “rules”) 

If there is any inconsistency between the terms hereof and any such rules, the terms 

and procedures set forth herein will control Any party who fails or refuses to submit to 

arbitration following a lawful demand by any other party will bear all costs and expenses 

incurred by such other party in compelling arbitration of any dispute Nothing contained 

herein will be deemed to be a waiver by Wells Fargo of the protections afforded to it under 

12 U S C Section 91 or any similar applicable state law 

No waiver of self-help or provisional remedies 

This arbitration requirement does not limit the right of Wells Fargo or you to: 

1 Exercise self-help remedies, including setoff or 

2 Obtain provisional or ancillary remedies such as injunctive relief or attachment, before, 

during, or after the pendency of any arbitration proceeding 

This exclusion does not constitute a waiver of the right or obligation of either party to submit 

any dispute to arbitration or reference hereunder, including those arising from the exercise 

of the actions detailed in (1) and (2) above 

What are the Arbitrator qualifications and powers? 

Any dispute in which the amount in controversy is $5,000,000 or less will be decided by a 

single arbitrator selected according to the rules, and who will not render an award of greater 

than $5,000,000 Any dispute in which the amount in controversy exceeds $5,000,000 will 

be decided by majority vote of a panel of three arbitrators; provided however, that all three 

arbitrators must actively participate in all hearings and deliberations Each arbitrator will be 

a neutral attorney licensed in the state whose laws govern your account, or a neutral, retired 

judge in such state, in either case with a minimum of ten years experience in the substantive 

law applicable to the subject matter of the dispute to be arbitrated The arbitrator(s) will 

determine whether or not an issue is arbitratable and will give effect to the statutes of 

limitation in determining any claim In any arbitration proceeding the arbitrator(s) will decide 

(by documents only or with a hearing at the discretion of the arbitrator(s)) any pre-hearing 

motions which are similar to motions to dismiss for failure to state a claim or motions for 

summary adjudication The arbitrator(s) will resolve all disputes in accordance with the 

substantive law of the state whose laws govern your account and may grant any remedy 

or relief that a court of such state could order or grant within the scope hereof and such 

ancillary relief as is necessary to make effective any award The arbitrator(s) will also have the 

power to award recovery of all costs and fees, to impose sanctions, and to take such other 

action as deemed necessary to the same extent a judge could pursuant to the federal rules 

of civil procedure, the state rules of civil procedure for the state whose laws govern your 

account, or other applicable law Judgment upon the award rendered by the arbitrator(s) 

may be entered in any court having jurisdiction The institution and maintenance of an 

action for judicial relief or pursuit of a provisional or ancillary remedy will not constitute a 

waiver of the right of any party, including the plaintiff, to submit the controversy or claim to 

arbitration if any other party contests such action for judicial relief 

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Resolving disputes through arbitration 

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Is discovery permitted in arbitration? 

Yes, in any arbitration proceeding, discovery will be permitted in accordance with the rules 

All discovery will be expressly limited to matters directly relevant to the dispute being 

arbitrated and must be completed no later than 20 days before the hearing date Any 

requests for an extension of the discovery periods, or any discovery disputes, will be subject 

to final determination by the arbitrator upon a showing that the request for discovery is 

essential for the party’s presentation and that no alternative means for obtaining information 

is available 

Who pays the arbitration fees and expenses? 

The arbitrator will award all costs and expenses of the arbitration proceeding 

Are there additional rules for an arbitration proceeding? 

Yes, to the maximum extent practicable, the AAA, the arbitrator(s), Wells Fargo and you 

will take all action required to conclude any arbitration proceeding within 180 days of the 

filing of the dispute with the AAA The arbitrator(s), Wells Fargo or you may not disclose the 

existence, content, or results thereof, except for disclosures of information by Wells Fargo 

or you required in the ordinary course of business, by applicable law or regulation, or to 

the extent necessary to exercise any judicial review rights set forth herein If more than one 

agreement for arbitration by or between Wells Fargo and you potentially applies to a dispute, 

the arbitration agreement most directly related to your account or the subject matter of the 

dispute will control This arbitration agreement will survive the closing of your account or 

termination of any service or the relationship between Wells Fargo and you 

Do Wells Fargo and you retain the right to pursue in small claims 

court certain claims? 

Yes, notwithstanding anything to the contrary, Wells Fargo and you each retains the right to 

pursue in small claims court a dispute within that court’s jurisdiction Further, this arbitration 

agreement will apply only to disputes in which either party seeks to recover an amount of 

money (excluding attorneys’ fees and costs) that exceeds the jurisdictional limit of the small 

claims court 

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Important legal information 

What laws govern your account? 

The laws governing your account include 

• Laws, rules, and regulations of the United States, and 

• Laws of the state where you opened your account (without regard to conflict of laws 

principles) 

For consumer and business accounts (except analyzed business accounts), your account 

statement will identify the state whose laws govern your account If a different state law 

applies, we will notify you 

Any funds transfer (including a wire transfer) that is a remittance transfer as defined in 

Regulation E, Subpart B, will be governed by the laws of the United States and, to the extent 

applicable, the laws of the state of New York, including New York’s version of Article 4A of the 

Uniform Commercial Code, without regard to its conflict of laws principles 

What is the controlling language of our relationship? 

English is the controlling language of our relationship with you Items you write such 

as checks or withdrawal slips must be written in English For your convenience, we may 

translate some forms, disclosures, and advertisements into another language If there is a 

discrepancy between our English-language and translated materials, the English version 

prevails over the translation 

What agreement applies when there is a separate agreement for a 

service? 

If a service we offer has a separate agreement, and there is a conflict between the terms of 

the Agreement and the separate agreement, the separate agreement will apply 

What courts may be used to resolve a dispute? 

Wells Fargo and you each agree that any lawsuits, claims, or other proceedings arising from 

or relating to your account or the Agreement, including the enforcement of the Arbitration 

Agreement and the entry of judgment on any arbitration award, will be venued exclusively 

in the state or federal courts in the state whose laws govern your account, without regard to 

conflict of laws principles 

How will we contact you about your account? 

In order for us to service your account or collect any amount you owe, you agree that we may 

contact you by phone, text, email, or mail We are permitted to use any address, telephone 

number or email address you provide You agree to provide accurate and current contact 

information and only give us phone numbers and email addresses that belong to you 

When you give us a phone number, you are providing your express consent permitting us 

(and any party acting on behalf of Wells Fargo) to contact you at the phone number you 

provide We may call you and send you text messages When we call you, you agree that 

we may leave prerecorded or artificial voice messages You also agree that we may use 

automatic telephone dialing systems in connection with calls or text messages sent to any 

telephone number you give us, even if the telephone number is a mobile phone number or 

other communication service for which the called party is charged 

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Statements and other information relating to your 

deposit account 

How do we make available account statements and other notices to 

you? 

We will mail, send electronically, or otherwise make available to you an account statement 

reflecting your account activity for each statement period We’ll do the same with notices We 

will send all account statements and notices to the postal or electronic address associated 

with your account 

Combined account statements: To reduce the number of separate account statements 

you receive each month, we may combine statements if you have more than one deposit 

account 

• If we provide a combined account statement for your accounts, we consider your first 

account as your primary account You will receive your account statement at the address 

listed for your primary account Statements for accounts in a combined statement will be 

delivered according to the delivery preference of the primary account 

• If you do not want us to automatically combine your account statements, you can 

opt-out by visiting a banking location or calling the number on your account statement 

Account statements and notices for accounts owned by more than one owner: 

When an account has more than one owner, we will send or otherwise make available 

account statements and notices to only one owner The owner receiving this information is 

responsible for sharing copies of the information with other owners We may as a courtesy 

provide additional copies electronically When the account owner requests that we send 

notices to an authorized signer, the authorized signer is responsible for providing copies to 

all account owners 

When is your account statement considered received? 

Mailed account statements: When we mail your account statement, we consider it received 

by you on the second business day after mailing it 

Electronic delivery of account statements: Account statements will be made available 

through Wells Fargo Online® Banking or Wells Fargo Business Online®, as applicable, 24 – 48 

hours after the end of the statement period You will be notified via email that the account 

statement is available for viewing We consider the account statement to be delivered to you 

when it is available online 

What happens if your account statements or notices are returned 

or are undeliverable? 

Your account statements or notices will be considered unclaimed or undeliverable if 

• Two or more account statements or notices are returned to us through the mail because 

of an incorrect address; or 

• We notify you electronically that your account statement is available for viewing at 

Wells Fargo Online Banking or Wells Fargo Business Online, as applicable, and we receive 

email notifications that our message is undeliverable 

In either event, we may 

• Discontinue sending account statements and notices, and 

• Destroy account statements and notices returned to us as undeliverable 

We will not attempt to deliver account statements and notices to you until you provide us 

with a valid postal or electronic address 

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How can you or Wells Fargo change your address for your account? 

Address change requests you make: You can change your postal or email address by 

notifying us in writing or calling us at the number on your account statement at any time If 

you have a combined account statement, any owner of the first account (primary account) 

can change the address of all accounts included in the combined account statement We 

will act on your request within a reasonable time after we receive it Unless you instruct 

otherwise, we may change the postal or electronic address only for the account(s) you 

specify or for all or some of your other account(s) with us 

Address changes we make: We may update your listed address without a request from you 

if we 

• Receive an address change notice from the U S Postal Service, 

• Receive information from another party in the business of providing correct address 

details that does not match the listed address for your account or card, or 

• Identify a need to rely on another address you have provided us 

What obligations do you have to review account statements and 

notices and notify us of errors? 

You are obligated to: 

• Examine your account statement promptly and carefully 

• Notify us promptly of any errors 

• Notify us within 30 days after we have made your account statement available to you of 

any unauthorized transaction on your account Note: If the same person has made two 

or more unauthorized transactions and you fail to notify us of the first one within this 30 

day period, we will not be responsible for unauthorized transactions made by the same 

wrongdoer 

• Notify us within 6 months after we have made your account statement available to you if 

you identify any unauthorized, missing or altered endorsements on your items 

Electronic fund transfers are subject to different time periods for notification of errors, 

as described in the “Electronic fund transfer services” part of this Agreement Common 

examples of electronic fund transfers are ATM, debit card, and Online Bill Pay transactions 

What happens if you fail to notify us of an unauthorized 

transaction within the time frames specified above? 

If you fail to notify us of any unauthorized transaction, error, or claim for a credit or refund 

within the time frames specified above, your account statement will be considered correct 

We will not be responsible for any unauthorized transaction, error, or claim for transactions 

included in this statement 

When is a transaction unauthorized? 

A transaction is an unauthorized transaction when it is 

• Missing a required signature or other evidence showing you have authorized it, or 

• Altered (for example, the amount of a check or the payee’s name is changed) 

You can notify us of errors on your account statements by promptly 

• Calling the telephone number listed on your account statement or in a notice, or 

• Submitting a written report (if instructed by us) as soon as possible, but in any event 

within the specified time frames 

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What happens when you report an unauthorized transaction? 

We investigate any reports of unauthorized activity on your account After you submit a 

claim, we may require you to: 

• Complete and return the claim form and any other documents we require, 

• Notify law enforcement, and 

• Cooperate fully with us in our investigation 

We can reverse any credit made to your account resulting from a claim of unauthorized 

transaction if you do not cooperate fully with us in our investigation or recovery efforts, or 

we determine the transaction was authorized 

Consumer accounts only: For specific information on unauthorized electronic fund 

transfers, see the “Liability for transactions covered by Regulation E” section in the “Electronic 

fund transfer services” part of the Agreement 

Protection against unauthorized items (Analyzed business accounts only) 

You acknowledge that there is a growing risk of losses resulting from unauthorized items We 

offer services that provide effective means for controlling the risk from unauthorized items 

These services include: 

• Positive pay, positive pay with payee validation, or reverse positive pay 

• ACH fraud filter and 

• Payment Authorization service 

In addition, we may recommend you use certain fraud prevention practices to reduce your 

exposure to fraud Each of these practices is an industry best practice An example of a best 

practice is dual custody, which requires a payment or user modification initiated by one user 

to be approved by a second user on a different computer or mobile device before it takes 

effect 

If we have expressly recommended that you use one or more of these services or best 

practice (or any other service related to fraud prevention that we offer after the date of this 

Agreement) and you (a) either decide not to use the recommended service or best practice 

or (b) fail to use the service or best practice in accordance with the applicable service 

description or our other documentation applicable to the service or best practice, you will be 

treated as having assumed the risk of any losses that could have been prevented if you had 

used the recommended service or best practice in accordance with the applicable service 

description or applicable documentation 

When are notices you send to us effective? 

Any notice from you is effective once we receive it and have a reasonable opportunity to act 

on it 

Are original paid checks returned with account statements? 

No We do not return original paid checks with your account statements Copies of your paid 

checks are available through Wells Fargo Online Banking or WellsFargo Business Online, by 

calling Wells Fargo Phone BankSM or Wells Fargo National Business Banking Center, banking 

locations, or by enrolling in our check images with statements service Fees may apply for 

this service 

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When does my account become dormant? 

Checking accounts, savings accounts, and Time Accounts (CDs) 

Generally, your account becomes dormant if you do not initiate an account-related activity 

for 12 months for a checking account, 34 months for a savings account, or 34 months after 

the first renewal for a Time Account An account-related activity is determined by the laws 

governing your account Examples of account-related activity are depositing or withdrawing 

funds at a banking location or ATM, or writing a check which is paid from the account 

Automatic transactions (including recurring and one-time), such as pre-authorized transfers/ 

payments and electronic deposits (including direct deposits), set up on the account may not 

prevent the account from becoming dormant 

Individual Retirement Accounts (IRAs) and Education Savings Accounts (ESAs) 

Generally, your IRA and ESA (Savings or Time Account) will become dormant if you do not 

initiate an account-related activity as follows: 

• Traditional IRA becomes dormant if you do not initiate an account-related activity for 34 

months or more after you reach the age of 70 1⁄2 

• Roth IRA will not become dormant unless we receive notification of your death 

• ESA becomes dormant after you reach age 30 

An account-related activity that you initiate is determined by the laws governing your 

account 

What happens to a dormant account? 

We put safeguards in place to protect a dormant account which may include restricting the 

following transactions: 

• Transfers between your Wells Fargo accounts using your ATM/debit card 

• Transfers by phone using our automated banking service 

• Transfers or payments through online, mobile, and text banking (including Bill Pay) 

• Wire transfers (incoming and outgoing) 

• Contributions or transfers to IRA or ESA savings through online and mobile banking 

Normal monthly service and other fees continue to apply (except where prohibited by law) 

If you do not initiate an account-related activity on the account within the time period as 

specified by state unclaimed property laws, your account funds may be transferred to the 

appropriate state This transfer is known as escheat If your account becomes escheatable, 

account statements will no longer be available Your account will be closed To recover your 

account funds, you must file a claim with the state 

Portfolio accounts only: If the dormant account is a primary Wells Fargo Portfolio Checking 

account or Wells Fargo Prime Checking account, about 2 months before the account escheats, 

we will close any associated program including Portfolio by Wells Fargo®, Portfolio by Wells Fargo 

PlusSM, or Portfolio by Wells Fargo PremierSM When the Portfolio by Wells Fargo, Portfolio by 

Wells Fargo Plus, or Portfolio by Wells Fargo Premier program is closed, any benefits such as fee 

waivers and discounted services associated with it will be discontinued Your primary Wells Fargo 

Portfolio Checking account is the first account listed in your monthly statement To reinstate 

your program benefits, the primary checking account must be in an active status and you must 

contact us to reestablish the program If other linked accounts become dormant, the accounts 

will be removed from any associated program and fees may apply 

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What are checking subaccounts? 

For each checking account you maintain with us, we may establish on your behalf a master 

account and two subaccounts 

All information that is made available to you about your account will be at the master 

account level The subaccounts are composed of a savings account and a checking account 

On the first day of each month, we will allocate funds between the two subaccounts as 

appropriate Items received by us that are drawn against your master account will be 

presented for payment against the checking subaccount Funds will be transferred from 

the savings subaccount as may be needed to cover checks presented on the checking 

subaccount On the sixth transfer from the savings subaccount during a statement period, 

all of the funds on deposit in the savings subaccount will be transferred to the checking 

subaccount If your account earns interest, the use of subaccounts will not affect the interest 

you earn 

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Rights and responsibilities 

What responsibilities and liabilities do Wells Fargo and you have to 

each other? 

We are responsible for exercising ordinary care and complying with the Agreement When 

we take an item for processing by automated means, ordinary care does not require us to 

examine the item In all other cases, ordinary care requires only that we follow standards that 

do not vary unreasonably from the general standards followed by similarly situated banks 

Except to the extent we fail to exercise ordinary care or to comply with the Agreement, 

you agree to indemnify and hold us harmless from all claims, demands, losses, liabilities, 

judgments, and expenses (including attorney’s fees and expenses) arising out of or in any 

way connected with our performance under the Agreement You agree this indemnification 

will survive termination of the Agreement 

In no event will either Wells Fargo or you be liable to the other for any special, consequential, 

indirect or punitive damages The limitation does not apply where the laws governing your 

account prohibit it 

We will not have any liability to you if your account has non-sufficient available funds to pay 

your items due to actions we have taken in accordance with the Agreement 

Circumstances beyond your control or ours may arise and make it impossible for us to 

provide services to you or for you to perform your duties under the Agreement If this 

happens, neither Wells Fargo nor you will be in breach of the Agreement 

If we waive a right with respect to your account on one or more occasions, it does not mean 

we are obligated to waive the same right on any other occasion 

Are you obligated to pay our fees? 

Yes, by continuing to maintain your account you agree to pay our fees for specific accounts, 

specific transactions, and for using specific services 

We are permitted to either directly debit your account or invoice you for our fees and 

expenses and taxes incurred in connection with your account and any service If there are 

non-sufficient funds in your account to cover the debit, we may create an overdraft on your 

account 

What are we allowed to do if there is an adverse claim against your 

account? 

An adverse claim occurs when 

• Any person or entity makes a claim against your account funds, 

• We believe a conflict exists between or among your account’s owners, or 

• We believe a dispute exists over who has account ownership or authority to withdraw 

funds from your account 

In these situations, we may take any of the following actions without any responsibility to 

you: 

• Continue to rely on the documents we have on file for your account 

• Honor the claim against your account funds if we are satisfied the claim is valid 

• Freeze all or a part of the funds in your account until we believe the dispute is resolved to 

our satisfaction 

• Close your account and send a check for the available balance in your account payable to 

you or to you and each person or entity who claimed the funds 

• Pay the funds into an appropriate court 

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We also may charge any account you maintain with us for our fees and expenses in taking 

these actions (including attorney’s fees and expenses) 

If you carry special insurance for employee fraud/embezzlement, 

can we require you to file your claim with your insurance company 

before making any claim against us? (Business accounts only) 

Yes, if you have special insurance for employee fraud/embezzlement, we reserve the right to 

require you to file your claim with your insurance company before making any claim against 

us In such event, we will consider your claim only after we have reviewed your insurance 

company’s decision, and our liability to you, if any, will be reduced by the amount your 

insurance company pays you 

Are we allowed to restrict access to your account? 

Yes, if we suspect any suspicious, unauthorized, or unlawful activities, we can restrict access 

to your account and other accounts with us that you maintain or control 

How do we handle legal process? 

Legal process includes any levy, garnishment or attachment, tax levy or withholding order, 

injunction, restraining order, subpoena, search warrant, government agency request for 

information, forfeiture or seizure, and other legal process relating to your account 

We will accept and act on any legal process we believe to be valid, whether the process is 

served in person, by mail, by electronic notification, or at any banking location 

If we incur any fees or expenses (including attorney’s fees and expenses) due to responding 

to legal process related to your account, we may charge these costs to any account you 

maintain with us 

Are transactions subject to verification by the Bank? 

Yes All transactions are subject to the Bank’s verification This includes cash, items, or 

other funds offered for deposit for which we have provided a receipt We do not verify all 

transactions We reserve the right to reverse or otherwise adjust, at any time without prior 

notice to you, any debit or credit we believe we have erroneously made to your account 

Are we allowed to convert your account without your request? 

Yes, we can convert your account to another type of deposit account (by giving you any 

required notice) if 

• You use it inappropriately or fail to meet or maintain the account’s requirements, or 

• We determine an account is inappropriate for you based on your use, or 

• We stop offering the type of account you have 

When can you close your account? 

You can request to close your account at any time if the account is in good standing (e g , 

does not have a negative balance or restrictions such as holds on funds, legal order holds, or 

court blocks on the account) At the time of your request, we will assist you in withdrawing or 

transferring any remaining funds, bringing your account balance to zero 

• All outstanding items need to be processed and posted to your account before your 

request to close Once the account is closed items will be returned unpaid 

• Any recurring payments or withdrawals from your account need to be cancelled before 

your request to close (examples include bill payments, debit card payments, and direct 

deposits) otherwise, they may be returned unpaid 

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• We will not be liable for any loss or damage that may result from not honoring items or 

recurring payments or withdrawals that are presented or received after your account is 

closed 

• At the time of your request to close: 

– For interest-earning accounts, it stops earning interest from the date you request to 

close your account 

– Overdraft Protection and/or Debit Card Overdraft Service will be removed on the date 

you request to close your account 

– The Agreement continues to apply 

• If you have requested to close your account and a positive balance remains, we may send 

you a check for the remaining balance 

• Even after your account is closed, you will remain responsible for any negative balance 

Are we allowed to terminate or suspend a service related to your 

account? 

Yes, we can terminate or suspend specific services (e g , wire transfers) related to your 

account without closing your account and without prior notice to you You can discontinue 

using a service at any time 

When can we close your account? 

We reserve the right to close your account at any time If we close your account, we may 

send the remaining balance on deposit in your account by postal mail or credit it to another 

account you maintain with us 

When will electronic banking privileges be terminated? 

All of your electronic banking privileges will be terminated if your account is closed, except 

that you can view account activity, download statements and tax documents, and perform 

limited maintenance functions for at least 90 days after closure 

Are we allowed to obtain credit reports or other reports about you? 

Yes, we can obtain a credit or other report about you and your co-owners to help us 

determine whether to open or maintain an account Other reports we can obtain include 

information from the following: 1) motor vehicle departments, 2) other state agencies, or 3) 

public records 

When do we share information about your account with others? 

Generally, if we do not have your consent, we will not share information about your account 

However, we may share information about your account in accordance with our Privacy 

Policy separately given to you 

Are we allowed to monitor and record communications? 

Yes, we can monitor, record, and retain your communications with us at any time without 

further notice to anyone, unless the laws governing your account require further notice 

Monitored and recorded communications include: 

• Telephone conversations, 

• Electronic messages, 

• Electronic records, or 

• Other data transmissions 

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Can Wells Fargo benefit from having the use of funds in customers’ 

non-interest earning accounts? 

Yes We may benefit from having the use of funds in customers’ non-interest earning 

accounts We may use these funds to reduce our borrowing from other sources such as 

the Fed Funds market or invest them in short-term investments such as its Federal Reserve 

Account This benefit may be referred to as spread It is not possible to quantify the benefit 

to us that may be attributable to a particular customer’s funds because funds from all 

customers’ non-interest earning accounts are aggregated both for purposes of reducing 

our borrowing costs and for investment and because our use of funds may vary depending 

on a number of factors including interest rates, Federal Funds rates, credit risks and our 

anticipated funding needs Our use of funds as described in this paragraph has no effect or 

impact on your use of and access to funds in your account 

Is your wireless operator authorized to provide information to 

assist in verifying your identity? 

Yes, and as a part of your account relationship, we may rely on this information to assist in 

verifying your identity 

You authorize your wireless operator (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other 

branded wireless operator) to use your mobile number, name, address, email, network status, 

customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and 

other subscriber status details, if available, solely to allow verification of your identity and to 

compare information you have provided to Wells Fargo with your wireless operator account 

profile information for the duration of the business relationship 

Are you responsible for paying taxes? 

Yes, fees may be subject to state and local sales taxes, which vary by location, and will be 

assessed as appropriate You also agree to pay an amount equal to any other applicable 

taxes, including backup withholding tax 

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Deposits to your account 

Are we required to accept all deposits to your account? 

No We may decline all or part of a deposit, including a cash deposit Some examples are 

(a) an item made out to a payee not on your account, (b) an item with an endorsement we 

are unable to verify, (c) a check or draft issued on a credit account, and (d) a non-U S item 

When we are unable to verify an endorsement on an item, we can also decline to pay, cash, 

or send the item for collection We can require all endorsers be present and we may require 

you to deposit the item instead of permitting you to cash it For non-U S items, please see 

the response to “How do we handle non-U S items?” We do not accept cash deposits into 

consumer accounts from non-account owners We may require any person wanting to make 

a cash deposit into a business account to provide an acceptable form of identification before 

we accept the deposit for processing 

Who is responsible to make sure the declared amount of funds 

offered for deposit is accurate? 

It is your responsibility, and the Bank has no obligation, to make sure the declared amount 

of your deposit is accurate If we determine a discrepancy exists between the declared and 

the actual amount of the funds, we are permitted to adjust (debit or credit) your account and 

we may notify you if any adjustments are made We are also permitted to use the declared 

amount as the correct amount to be deposited and to not adjust a discrepancy if it is less 

than our standard adjustment amount We are permitted to vary our standard adjustment 

amount from time to time without notice to you and to use different amounts depending on 

account type 

If you fail to notify us during the applicable time frames specified below, the deposit amount 

on your statement will be considered correct This means that if the actual amount is less 

than the amount on the statement, the difference will become your property If the actual 

amount is more than the amount shown on the statement, the difference will become the 

Bank’s property 

Consumer accounts only: Notify us of an error in the amount of a deposit shown on your 

account statement within one year after we have made your account statement available to 

you 

Business accounts only: Notify us of an error in the amount of a deposit shown on your 

account statement within 30 days after we have made your account statement available to 

you 

Can you arrange to have us adjust deposit discrepancies identified 

during any verification without regard to our standard adjustment 

amount? (Analyzed business accounts only) 

Yes If your account is an analyzed business account, you may arrange for the Bank to adjust 

deposit discrepancies identified during any verification without regard to our standard 

adjustment amount by contacting your local banker or calling the number on your 

statement 

What happens if we send an item for collection? 

We may, upon notice to you, send an item for collection instead of treating it as a deposit 

This means that we send the item to the issuer’s bank for payment Your account will not be 

credited for the item until we receive payment for it 

Our funds availability policy does not apply to an item we accept for collection 

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Deposits to your account

What are the requirements for a correct endorsement? 

An endorsement is a signature, stamp, or other mark on the back of a check If you have 

not endorsed a check that you deposited to your account, we may endorse it for you Your 

endorsement (and any other endorsement before the check is deposited) must be in the 

1-1/2–inch area that starts on the top of the back of the check Do not 

sign or write anywhere else on the back of the check 

(see sample below)

Consumer Business 

DO NOT SIGN / WRITE / STAMP BELOW THIS LINE 

FOR FINANCIAL INSTITUTION USAGE ONLY

 John Sample

 For deposit only

 WF # 123456789 

 PAYEE (Exact name) 

BY: John Sample 

(Signature of person signing on payee’s 

behalf - only if payee not an individual) 

For deposit only WF # 123456789 

DO NOT SIGN / WRITE / STAMP BELOW THIS LINE 

FOR FINANCIAL INSTITUTION USAGE ONLY 

Are we bound by restrictions or notations on checks? 

No, we are not bound by restrictions or notations, such as “void after six months,”“void over 

$50,” or “payment in full” 

When you cash or deposit a check with a notation or restriction, you are responsible for any 

loss or expense we incur relating to the notation or restriction 

What is a substitute check? 

A substitute check is created from an original check; under federal law, it is legally equivalent 

to that original check A substitute check contains an accurate copy of the front and back of 

the original check and bears the legend: This is a legal copy of your check You can use it the 

same way you would use the original check As noted in the legend, a substitute check is the 

same as the original check for all purposes, including proving that you made a payment Any 

check you issue or deposit that is returned to you may be returned in the form of a substitute 

check You agree that you will not transfer a substitute check to us, by deposit or otherwise, 

if we would be the first financial institution to take the substitute check, unless we have 

expressly agreed in writing to take it 

What happens if you breach a warranty associated with an item? 

If you breach any warranty you make to us under the laws governing your account with 

respect to any item, you will not be released or discharged from any liability for the breach so 

long as we notify you of the breach within 120 days after we learn of the breach If we fail to 

notify you within this 120 day period, you will be released from liability and discharged only 

to the extent our failure to notify you within this time period caused a loss to you 

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How do we handle non-U.S. items? 

A non-U S item is an item 1) payable in a currency other than U S dollars or 2) drawn on 

a financial institution that is not organized under U S law We are not required to accept a 

non-U S item for deposit to your account or for collection We may accept non-U S items on 

a collection basis without your specific instruction to do so We can reverse any amount we 

have credited to your account and send the item on a collection basis even if we have taken 

physical possession of the item 

If we accept a non-U S item, the U S dollar amount you receive for it will be determined by 

our exchange rate that is in effect at the time of deposit or our receipt of final payment (less 

any associated fees) of the collection item If the non-U S deposited item is returned unpaid 

for any reason, we will charge the amount against your account (or any other account you 

maintain with us) at the applicable exchange rate in effect at the time of the return 

Our funds availability policy does not apply to a non-U S item 

What is our responsibility for collecting a deposited item? 

We are responsible for exercising ordinary care when collecting a deposited item We will not 

be responsible for the lack of care of any other bank involved in the collection or return of a 

deposited item, or for an item lost in collection or return 

What happens when a deposited or cashed item is returned unpaid? 

We can deduct the amount of the deposited or cashed item from your account (or any other 

account you maintain with us) We can do this when we are notified that the item will be 

returned We do not need to receive the actual item (and usually do not receive it) We can do 

this even if you have withdrawn the funds and the balance in your account is not sufficient to 

cover the amount we hold or deduct and your account becomes overdrawn In addition, we 

will charge you all applicable fees and reverse all interest accrued on the item 

We may place a hold on or charge your account for any check or other item deposited 

into your account if a claim is made or we otherwise have reason to believe the check or 

other item was altered, forged, unauthorized, has a missing signature, a missing or forged 

endorsement, or should not have been paid, or may not be paid, or for any other reason 

When the claim is finally resolved, we will either release the hold or deduct the amount of 

the item from your account We are not legally responsible if we take or fail to take any action 

to recover payment of a returned deposited item 

What happens when an electronic payment is reversed? 

We may deduct the amount of an electronic payment credited to your account (e g , direct 

deposit) that is reversed We can deduct the amount from any account you have with us at 

any time without notifying you You agree to promptly repay any overdrafts resulting from 

the reversed payment 

Are you responsible for assisting us in reconstructing a lost or 

destroyed deposited item? 

If a deposited item is lost or destroyed during processing or collection, you agree to provide 

all reasonable assistance to help us reconstruct the item 

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Funds availability policy 

Your ability to withdraw funds 

Our policy is to make funds from your check deposits to your checking or savings account 

(in this policy, each an account) available to you on the first business day after the day we 

receive your deposits Incoming wire transfers, electronic direct deposits, cash deposited at 

a teller window and at a Wells Fargo ATM, and the first $400 of a day’s check deposits at a 

teller window and at a Wells Fargo ATM will be available on the day we receive the deposits 

Certain electronic credit transfers, such as those through card networks or funds transfer 

systems, will be available on the first business day after the day we receive the transfer Once 

they are available, you can withdraw the funds in cash and we will use the funds to pay 

checks and other items presented for payment and applicable fees that you have incurred 

Analyzed business accounts only: The first $400 of a business day’s check deposits to an 

analyzed account are not available to you on the day we receive the deposits Check deposits 

to an analyzed account are available on the first business day after we receive your deposits 

Determining the day your deposit is received by the Bank 

For determining the availability of your deposits, every day is a business day, except 

Saturdays, Sundays, and federal holidays If you make a deposit before our established cutoff 

time on a business day that we are open, we will consider that day to be the day your deposit 

is received by the Bank However, if you make a deposit after our cutoff time or on a day we 

are not open, we will consider the day your deposit is received by the Bank to be the next 

business day we are open 

Our established cutoff time is when a branch closes for business and may vary by location The 

cutoff time for checks deposited at a Wells Fargo ATM is 9:00 p m local time (8:00 p m in Alaska) 

Longer delays may apply 

In some cases, we will not make the first $400 of a business day’s check deposits available 

to you on the day we receive the deposits Further, in some cases, we will not make all the 

funds that you deposit by check available to you on the first business day after the day of 

your deposit Depending on the type of check that you deposit, funds may not be available 

until the second business day after the day of your deposit The first $200 of your deposit, 

however, may be available on the first business day 

Except as otherwise explained in this paragraph, if we are not going to make all funds from 

your deposit available on the business day of deposit or the first business day after the day of 

deposit, we will notify you at the time you make your deposit We will also tell you when the 

funds will be available If your deposit is not made directly to a Wells Fargo employee, or if we 

decide to take this action after you have left the premises, we will mail you the notice by the 

first business day after we receive your deposit 

If you need the funds from a deposit right away, you may ask us when the funds will be available 

In addition, funds you deposit by check may be delayed for a longer period under the 

following circumstances: 

• We believe a check you deposit will not be paid 

• You deposit checks totaling more than $5,000 on any one day 

• You redeposit a check that has been returned unpaid 

• You have overdrawn your account repeatedly in the last 6 months 

• There is an emergency, such as failure of computer or communications equipment 

We will notify you if we delay your ability to withdraw funds for any of these reasons, and we 

will tell you when the funds will be available The funds will generally be available no later 

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Funds availability policy 

than the seventh business day after the day of your deposit 

Special rules for new accounts 

If you are a new customer, the following special rules will apply during the first 30 days your 

account is open Incoming wire transfers, electronic direct deposits, and cash deposited at a 

teller window and at a Wells Fargo ATM will be available on the day we receive the deposit 

Funds from your check deposits will be available on the business day after the day we receive 

the deposits; no funds from a business day’s check deposits are available on the day we 

receive the deposits 

If we delay the availability of your deposit the following special rules may apply: 

• The first $5,000 of a day’s total deposits of cashier’s, certified, teller’s, traveler’s, and 

federal, state, and local government checks and U S Postal Service money orders made 

payable to you will be available on the first business day after the day of your deposit 

• The excess over $5,000 and funds from all other check deposits will be available on the 

seventh business day after the day of your deposit The first $200 of a day’s total deposit 

of funds from all other check deposits, however, may be available on the first business 

day after the day of your deposit 

We will notify you if we delay your ability to withdraw funds and we will tell you when the 

funds will be available 

Holds on other funds (check cashing) 

If we cash a check for you that is drawn on another bank, we may withhold the availability 

of a corresponding amount of funds that are already in your account Those funds will be 

available at the time funds from the check we cash would have been available if you had 

deposited it 

Holds on other funds (other account) 

If we accept a check for deposit that is drawn on another bank, we may make funds from 

the deposit available for withdrawal immediately but delay your ability to withdraw a 

corresponding amount of funds that you have on deposit in another account with us 

The funds in the other account would then not be available until the time periods that are 

described in this Policy 

Delays on other funds 

Funds from any deposit (cash or checks) made at non-Wells Fargo SHAZAM® network ATMs 

using a card issued by a Wells Fargo branch located in Iowa1

 will not be available until 

the third business day after the day of your deposit This rule does not apply at ATMs that 

we own or operate All ATMs that we own or operate are identified on our machines as 

Wells Fargo 

1 Also applies to a card issued by Wells Fargo Phone Bank, Wells Fargo Online, National Business 

Banking Center, or Wells Fargo Business Online that is linked to a primary account opened in Iowa 

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Available balance, posting order, and overdrafts 

How do we determine your account’s available balance? 

Your account’s available balance is our most current record of the amount of money in your 

account available for your use or withdrawal We use the available balance to authorize your 

transactions during the day (e g , debit card purchases and ATM withdrawals) We also use 

the available balance to pay your transactions in our nightly processing We calculate your 

available balance as follows: 

• We start with the ending daily account balance from our prior business day nightly 

processing that includes all transactions deposited to or paid from your account 

• We subtract from this amount any holds placed on a deposit to your account and any 

holds placed due to legal process 

• We add pending deposits that are immediately available for your use (including cash 

deposits, electronic direct deposits, and the portion of a paper check deposit we make 

available; see “Funds availability policy” section for details) 

• We subtract pending withdrawals that we have either authorized (such as debit 

card purchases and ATM withdrawals) or are known to us (such as your checks and 

preauthorized automatic ACH withdrawals that we receive for payment from your 

account) but have not yet processed 

Important note: The available balance does not reflect every transaction you have initiated 

or we previously authorized For example, your available balance may not include the 

following: 

• Outstanding checks and authorized withdrawals (such as recurring debit card 

transactions and ACH transactions that we have not received for payment) 

• The final amount of a debit card purchase For example, we may authorize a purchase 

amount prior to a tip that you add 

• Debit card transactions that have been previously authorized but not sent to us for final 

payment We must release the transaction authorization hold after 3 business days (or 

up to 30 business days for certain types of debit or ATM card transactions, including car 

rental, cash, and international transactions) even though the transaction may be sent for 

payment from your account, which we must honor, at a later date 

How do we process (post) transactions to your account? 

We process transactions each business day (Monday through Friday except federal holidays) 

during a late night process Once we process your transaction, the results are posted to your 

account There are three key steps to this process The most common types of transactions 

are processed as described below 

First, we determine the available balance in your account (as described above) 

that can be used to pay your transactions. 

NOTE: Certain pending transactions can impact your available balance: 

• Cash deposits or transfers from another Wells Fargo account that are made AFTER the 

displayed cutoff time (where the deposit was made) will be added to your available 

balance if they are made before we start our nightly process 

• Your available balance will be reduced by pending withdrawals, such as debit card 

transactions we have authorized and must pay when they are sent to us for payment 

These pending withdrawals may be sent to us for payment at a later date In some 

circumstances, these transactions may be paid into overdraft if other posted transactions 

or fees have reduced your balance before the pending transactions are presented for 

payment 

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Then, we sort your transactions into categories before we process them. 

• First, we credit your account for deposits, including cash and check deposits and incoming 

transfers, received before the cutoff time at the location the deposit or transfer was made 

• Then, we process withdrawals/payments we have previously authorized and cannot return 

unpaid, such as debit card purchases, ATM withdrawals, account transfers, Online Bill Pay 

transactions, and teller-cashed checks If we receive more than one of these transactions 

for payment from your account, we will generally sort and pay them based on the date and 

time you conducted the transactions For a debit card transaction, if a merchant does not 

seek authorization from the Bank at the time of the transaction, we will use the date the 

transaction is received for payment from your account For some transactions, such as Online 

Bill Pay transactions or teller-cashed checks, the time may be assigned by our systems and 

may vary from the time it was conducted Multiple transactions that have the same time will 

be sorted and paid from lowest to highest dollar amount 

• Finally, we use your remaining funds to pay your checks and preauthorized automatic 

ACH payments (such as bills you pay by authorizing a third party to withdraw funds 

directly from your account) If there is more than one of these types of transactions, they 

will be sorted by the date and time that they are received by us Multiple transactions 

that have the same time will be sorted and paid from lowest to highest dollar amount 

Finally, if the available balance in your account is not enough to pay all of your 

transactions, we will take the following steps: 

• First use Overdraft Protection (if applicable): We will transfer/advance available funds 

from a savings and/or credit account you have linked to your checking account for 

Overdraft Protection (described on page 26) 

• Then, decide whether to pay your transaction into overdraft or return it unpaid: 

At our discretion, we may pay a check or automatic payment into overdraft, rather than 

return it unpaid This is our standard overdraft coverage If we pay the transaction into 

overdraft, it may help you avoid additional fees that may be assessed by the merchant 

Debit card transactions presented to us for payment (whether previously approved by 

us or not) will be paid into overdraft and will not be returned unpaid, even if you do not 

have sufficient funds in your account 

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IMPORTANT INFORMATION ABOUT FEES: 

Fees may be assessed with each item paid into overdraft or returned unpaid subject to the following: 

• A single Overdraft Protection Transfer or Advance Fee will be assessed when we need to 

transfer/advance funds from your linked account(s) into your checking account, but only if 

the transfer/advance helped you avoid at least one overdraft or returned item 

• No overdraft fee will be assessed on ATM and everyday (one-time) debit card transactions 

unless Debit Card Overdraft Service is added to your account The merchant informs the 

Bank if a debit card transaction is a one-time or recurring transaction An overdraft fee can 

be assessed on recurring debit card transactions and any other item we pay into overdraft 

• No overdraft or returned item (Non-Sufficient Funds/NSF) fee will be assessed on items of 

$5 or less 

• If both your ending daily account balance and available balance are overdrawn by $5 or 

less and there are no items returned for non-sufficient funds after we have processed all 

of your transactions, we will not assess an overdraft fee on the items 

• We limit the number of overdraft and/or returned item (Non-Sufficient Funds/NSF) fees 

charged per business day as follows: 

- For consumer accounts, we will charge no more than three (3) overdraft /NSF fees per 

business day 

- For business accounts, we will charge no more than eight (8) overdraft /NSF fees per 

business day 

• Any overdraft or returned item fees assessed are deducted from your account during the 

morning of the next business day following our nightly process 

What is Overdraft Protection? 

This is an optional service you can add to your checking account by linking up to two eligible 

accounts (one savings, one credit) We will use available funds in your linked account(s) 

to authorize or pay your transactions if you don’t have enough money in your checking 

account A single Overdraft Protection Transfer or Advance Fee will be assessed any day 

a transfer/advance is made regardless of the number of transactions covered or whether 

money is transferred/advanced from multiple accounts Also, we will not charge a fee unless 

the transfer/advance helped you avoid at least one overdraft or returned item If you link two 

accounts, you may tell us which account to use first to transfer/advance funds If you do not 

specify an order, we will first transfer funds from your linked savings account 

• Transfers from linked savings account. If the available balance in your savings account 

is $25 or more and can cover the overdraft (plus the Overdraft Protection Transfer Fee), 

we will transfer the exact amount needed or a minimum of $25 If the available balance 

in your savings account is less than either $25 or the amount needed, we will transfer the 

available balance The Overdraft Protection Transfer Fee (if any) will be charged to your 

checking account 

• Advances from linked credit card or line of credit account. If the available balance 

in your credit card account is $25 or more and can cover the overdraft, we will advance 

the exact amount needed or a minimum of $25 If the available balance in your credit 

card account is less than either $25 or the amount needed, we will advance the available 

balance The Overdraft Protection Advance Fee (if any) will be charged to your credit 

card account Advances from an eligible linked Wells Fargo line of credit are made in 

increments of $100 or $300 (See your Credit Account Agreement for specific details) and 

the Overdraft Protection Advance Fee will be charged to your checking account 

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What is Debit Card Overdraft Service? 

Debit Card Overdraft Service allows Wells Fargo to approve (at our discretion) your ATM 

and everyday (one-time) debit card transaction(s) if you do not have enough money in 

your checking account or in accounts linked for Overdraft Protection at the time of the 

transaction With this service, ATM and everyday (one-time) debit card transactions may be 

approved into overdraft at the Bank’s discretion and an overdraft fee may apply If you make 

a covering transfer or deposit (subject to the Bank’s funds availability policy) by the posted 

cutoff time on the same business day as the transaction no fees are assessed Debit Card 

Overdraft Service does not apply to checks and other transactions such as Bill Pay, ACH, or 

recurring debit card transactions (such as utilities or health club memberships) The Bank 

may continue to authorize or pay these transactions into overdraft, at our discretion, and our 

standard overdraft fees and policies will apply 

If Debit Card Overdraft Service is not added and there is not enough money in your checking 

account or accounts linked for Overdraft Protection, your ATM and everyday (one-time) 

debit card transactions will be declined, and there are no fees for declined transactions If the 

service is not added and your ATM or everyday (one-time) debit card transaction creates a 

negative balance during posting, there will not be an overdraft fee 

Debit Card Overdraft Service is automatically added to eligible business accounts at 

account opening. 

You can add or remove the service at any time Debit Card Overdraft Service is not available 

for certain accounts, such as Teen CheckingSM accounts, Opportunity Checking® accounts, 

GreenhouseSM by Wells Fargo deposit accounts (Greenhouse Set Aside and Greenhouse 

Spending), IOLTA/RETA accounts, accounts for government entities, or savings accounts 

Debit Card Overdraft Service is a discretionary service that may be removed by the Bank for a 

variety of reasons including excessive overdrafts or returned items 

What is Wells Fargo’s standard overdraft coverage? 

Our standard overdraft coverage is when, at our discretion, we pay items, such as checks or 

automatic payments (e g , ACH payments) into overdraft rather than returning them unpaid 

You can request to remove our standard overdraft coverage from your account by speaking 

to a banker 

Important: If standard overdraft coverage is removed from your account, the following will 

apply if you do not have enough money in your checking account or in accounts linked for 

Overdraft Protection to cover a transaction: 

• We will return your checks and automatic payments (such as ACH payments) and assess a 

returned item fee (Non-Sufficient Funds/NSF) and you could be assessed additional fees 

by merchants 

• We will not authorize ATM and everyday (one-time) debit card transactions into overdraft 

If your account is enrolled in Debit Card Overdraft Service, the service will also be 

removed 

• We will not authorize certain transactions (such as cashed checks, recurring debit card 

transactions, or Bill Pay transactions) into overdraft However, if these transactions are 

authorized when your account has enough money but are later presented for payment 

when your account does not have enough money, we will pay the transaction into 

overdraft and charge an overdraft fee 

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What is Overdraft Rewind? (Consumer accounts only) 

With this free account feature, the Bank will reevaluate transactions from the previous business 

day that resulted in an overdraft or returned item if we receive an electronic direct deposit to 

your account by 9:00 a m local time where your account is located (which is noted on your 

account statement) The Bank will calculate a new available balance, including your pending 

electronic direct deposit (less any pending debits), and may reverse the overdraft or returned 

item (Non-Sufficient Funds/NSF) decisions and resulting fees from the previous business day if 

your electronic direct deposit will cover them The Bank receives most direct deposits through 

the ACH network before 9:00 a m Overdraft Protection transfers/advances and fees from the 

prior business day are not reversed with Overdraft Rewind Other deposits, such as check(s), 

cash or account transfers received after our initial nightly account processing, are not included 

in Overdraft Rewind Direct deposits include your salary, pension, Social Security, or other 

regular monthly income electronically deposited through the Automated Clearing House 

(ACH) network by your employer or an outside agency Go to wellsfargo com/overdraft-rewind 

for more details 

What is your responsibility if your account has an overdraft? 

If you have an overdraft on your account (including transactions we have paid on your behalf 

into overdraft, plus any fees), you must promptly make a deposit or transfer to return your 

account to a positive balance 

If you fail to bring your checking account to a positive balance, we will close your account Also 

we may report you to consumer reporting agencies and initiate collection efforts You agree to 

reimburse us for the costs and expenses (including attorney’s fees and expenses) we incur 

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Setoff and security interest 

Are we allowed to use the funds in your accounts to cover debts 

you owe us? 

Yes, we have the right to apply funds in your accounts to any debt you owe us This is known 

as setoff When we setoff a debt you owe us, we reduce the funds in your accounts by the 

amount of the debt We are not required to give you any prior notice to exercise our right of 

setoff 

A debt includes any amount you owe individually or together with someone else both now 

or in the future It includes any overdrafts and our fees We may setoff for any debt you owe 

us that is due or past due as allowed by the laws governing your account If your account is a 

joint account, we may setoff funds in it to pay the debt of any joint owner 

If your account is an unmatured time account (or CD), then we may deduct any early 

withdrawal fee or penalty This may be due as a result of our having exercised our right of 

setoff 

Consumer accounts only: Our right to setoff extends to any federal or state benefit 

payments (including Social Security benefits) deposited to your account If we are obligated 

to return any federal or state benefits deposited to your accounts after you are no longer 

eligible to receive them, we have the right to setoff against any of your accounts to recover 

the payments you were ineligible to receive Our right of setoff will not apply if it would 

invalidate the tax-deferred status of any tax-deferred retirement account (e g , a SEP or an 

IRA) you maintain with us 

Do you grant us a security interest in your accounts with us? 

Yes, to ensure you pay us all amounts you owe us under the Agreement (e g , overdrafts and 

fees), you grant us a lien on and security interest in each account you maintain with us By 

opening and maintaining each account with us, you consent to our asserting our security 

interest should the laws governing the Agreement require your consent Our rights under 

this security interest are in addition to and apart from any other rights under any other 

security interest you may have granted to us 

Can you grant any one else a security interest in your accounts 

with us? 

No, you may not grant a security interest in, transfer, or assign your accounts to anyone other 

than us without our written agreement 

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Business account fees and expenses; earnings allowance 

Are you obligated to pay our fees? 

Yes, you agree to pay us in accordance with our Business Schedule 

How do you pay our fees and expenses? 

We are permitted to either directly debit your account or invoice you for our fees and 

expenses and taxes incurred in connection with your account and any service If there are 

non-sufficient funds in your account to cover the debit, we may create an overdraft on your 

account 

You agree to promptly pay any invoiced amount We may assess finance charges on any 

invoiced amounts that are not paid within 45 days of the date of invoice Finance charges 

are assessed at a rate of 1 5% per month (18% per annum) or the highest amount permitted 

by the laws governing your account, whichever is less Charges for accrued and unpaid 

interest and previously assessed finance charges will not be included when calculating 

finance charges Payments and other reductions of amounts owed will be applied first to 

that portion of outstanding fees attributable to charges for accrued and unpaid interest and 

previously assessed finance charges, then to other fees and charges 

If an earnings allowance accrues on your account, do we apply it to 

our fees and expenses? 

Yes, if an earnings allowance accrues on your account, we will periodically apply your 

accrued earnings allowance to eligible fees and expenses (unless we otherwise indicate in 

writing) If both an earnings allowance and interest accrue on your account, the interest will 

be shown as an offset to the earnings allowance on the client analysis statement for your 

account If your earnings allowance exceeds your total maintenance and activity fees for 

the statement cycle for your account, the excess credit is not paid to you, nor is it carried 

forward to the following statement cycle We may debit your account (or any other account 

you maintain with us) or invoice you for any amount by which the fees and expenses exceed 

the accrued earnings allowance on your account The earnings allowance applied as a credit 

against fees and expenses will be reported as income to the Internal Revenue Service (IRS), 

state, and local tax authorities if required by applicable law and you are responsible for any 

federal, state or local taxes due on the credited earnings allowance 

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Additional rules for checks and withdrawals 

What identification do we request to cash checks presented overthe-counter by a non-customer? 

For these transactions, we require acceptable identification, which can include a fingerprint 

from the person presenting your check We may not honor the check if the person refuses to 

provide us with requested identification 

Are there special rules if you want to make a large cash withdrawal 

or deposit? 

We may place reasonable restrictions on a large cash withdrawal These restrictions include 

requiring you to provide reasonable advance notice to ensure we have sufficient cash on 

hand We do not have any obligation to provide security if you make a large cash withdrawal 

If you want to deposit cash for a very large amount, we have the right to require you to 

provide adequate security or exercise other options to mitigate possible risks 

Are we responsible for reviewing checks for multiple signatures? 

No, we are not responsible for reviewing the number of signatures required on your account 

If you have indicated that more than one signature is required, we will not be liable if a check 

does not meet this requirement 

Are we required to honor dates and special instructions written on 

checks? 

No, we may, without inquiry or liability, pay a check even if it 

• Has special written instructions indicating we should refuse payment (e g , “void after 

30 days” or “void over $100”); 

• Is stale-dated (i e , the check’s date is more than 6 months in the past), even if we are 

aware of the check’s date; 

• Is post-dated (i e , the check’s date is in the future); or 

• Is not dated 

We may also pay the amount encoded on your check in U S dollars, even if you wrote the 

check in a foreign currency or made a notation on the check’s face to pay it in a foreign 

currency The encoded amount is in the line along the bottom edge of the front of the check 

where the account number is printed 

Can you use a facsimile or mechanical signature? 

Yes, if you use a facsimile or mechanical signature (including a stamp), any check appearing 

to use your facsimile or mechanical signature will be treated as if you had actually signed it 

Are we liable for paying a consumer ACH debit entry on your 

account? (Business accounts only) 

No, under the ACH operating rules, certain types of ACH debit entries may only be presented 

on a consumer account (each, a consumer ACH debit entry) We will have no obligation to 

pay, and no liability for paying, any consumer ACH debit entry on your account 

What is the acceptable form for your checks? 

Your checks must meet our standards, including paper stock, dimensions, and other industry 

standards Your checks must include our name and address, as provided by us Certain check 

features, such as security features, may impair the quality of a check image that we or a third 

party create 

We reserve the right to refuse checks that do not meet these standards or cannot be 

processed or imaged using our equipment We are not responsible for losses that result from 

your failure to follow our check standards 

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Issuing stop payment orders and post-dated checks 

How do you stop payment on a check? 

You may request a stop payment on your check in a time and manner allowing us a 

reasonable opportunity to act on it before we pay, cash, or otherwise become obligated 

to pay your check You can request a stop payment of a check through wellsfargo com, by 

phone, or by visiting your local branch and speaking with a banker 

Each stop payment order is subject to our verification that we have not already paid or 

otherwise become obligated to pay the check from your account This verification may occur 

after we accept your stop payment order 

In order to issue a stop payment order on a check, we request the following information: 

• Your bank account number, 

• The check number or range of numbers, 

• The check amount or amounts, 

• The payee(s) name(s), and 

• The date on the check 

We are not responsible for stopping payment on a check if you provide incorrect or 

incomplete information about the check 

What is the effective period for a stop payment order? 

A stop payment order on a check is valid for 6 months We may pay a check once a stop 

payment order expires You must place a new stop payment order if you do not want it to 

expire We treat each renewal as a new stop payment order We will charge you for each stop 

payment order you place (as well as each renewal) 

How do you cancel a stop payment order? 

To cancel a stop payment order, we must receive your request in a time and manner allowing 

us a reasonable opportunity to act on it 

Are you still responsible if we accept a stop payment on a check? 

Yes, even if we return a check unpaid due to a stop payment order, you may still be liable to 

the holder (e g , a check cashing business) of the check 

How can you prevent a post-dated check from being paid before its 

date? 

A post-dated check is a check you issue with a date in the future We are not responsible for 

waiting to honor the check until that date, unless you instruct us to do so through the use of 

a stop payment order for the check You are responsible for notifying us to cancel the stop 

payment order when you are ready to have that check paid 

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Issuing stop payment orders and post-dated checks 

How do you stop payment for preauthorized electronic fund 

transfers? 

If you have told us in advance to make a regular payment from your account, you can 

stop the payment by: 

Calling Wells Fargo Phone Bank at 1-800-869-3557 or Wells Fargo National Business 

Banking Center at 1-800-225-5935, as applicable, or writing to us at Wells Fargo, Customer 

Correspondence, PO Box 6995, Portland, OR, 97228- 6995, in time for us to receive your 

request 3 business days or more before the payment is scheduled to be made If you call, 

we may also require you to put your request in writing and get it to us within 14 days 

after you call We will charge you a fee for every stop payment order you request 

Liability for failure to stop payment: If you order us to stop one of these payments 3 

business days or more before your scheduled transfer, and we do not do so, we will be liable 

for your losses or damages 

Purchase transactions: A stop payment may not be requested on a purchase transaction 

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Your account ownership 

How do we treat accounts owned by more than one customer? 

You can choose to open an account with one or more other individuals In these instances, 

we will treat all account holders as joint tenants with right of survivorship unless 

• State laws governing your account require other treatment, or 

• We otherwise agree with you in writing that the account is owned in some other capacity 

Regardless of the form of ownership, we will not maintain a separate record of each 

co-owner’s interest in the account We may act on instructions from any co-owner (or a coowner’s representative) without another account co-owner’s consent These actions include 

instructions to withdraw or transfer funds, make payments, or close the account 

Are we allowed to pay money requested by a co-owner? 

Yes, we may pay any money in the account requested by any co-owner (or a co-owner’s legal 

representative), regardless of 

• Their contributions, 

• Whether any other co-owner is incapacitated or deceased, or 

• Whether the account includes a right of survivorship 

What are the forms of account ownership? 

Joint tenants with right of survivorship: When you hold an account as joint tenants with 

right of survivorship and one of you dies, the account is payable to the surviving co-owner, 

subject to our rights under the Agreement 

Tenants-in-common: When you hold an account as tenants-in-common, it is payable upon 

the death of an accountholder, in whole or in part, to any surviving co-owner on the account 

or the deceased owner’s personal representative, heirs, or successors This is subject to our 

rights under the Agreement 

Community property: An account is held as community property when spouses have 

equal and undivided interests in the account during their lifetimes When one spouse dies, 

ownership does not automatically pass to the survivor; rather, the deceased spouse can pass 

his or her interest by will Community property does not exist in every state Ask your legal 

adviser to understand if this applies to your account 

What is a Pay On Death (POD) account? (Consumer accounts only) 

A POD account is payable on your death (or the death of the last surviving co-owner) to 

one or more payees named in the title of the account When the title of an account includes 

language like “in trust for (ITF),”“transfer on death (TOD),” or similar language, the account is 

treated as a pay on death account 

You may change, add, or remove the name of any payee or beneficiary anytime by providing 

us with proper written notice Generally, the payee or beneficiary must survive all owners in 

order to receive their share of funds from a POD account 

How are Uniform Transfers/Gifts to Minors Act accounts handled? 

(Consumer accounts only) 

An account established under a state’s Uniform Transfers/Gifts to Minors Act is controlled by 

the custodian (or a successor custodian) Only the named custodian (or successor custodian) 

is authorized to instruct us regarding the account We may, however, disclose information 

about the account to the minor or the minor’s representative When the minor reaches the 

applicable age of majority, we may pay the funds on deposit in the account to the minor in 

accordance with the custodian’s duty without waiting for instructions from the custodian 

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Your account ownership 

How are minor by accounts handled? (Consumer accounts only) 

One or more adults may open an account in the name of a minor by the adult(s) as allowed by 

the laws governing your account An adult is a person who has reached the age of majority 

Beneficial ownership of the funds deposited in the account vests exclusively in the minor The 

adult has exclusive control of the account until the minor reaches the applicable age of majority 

If there is more than one adult, each may act independently We are not obligated to inquire 

about the use of the funds When the minor reaches the age of majority, we may act on 

the instructions of either the minor or the adult If the adult (or the last of the adults to 

survive) dies before the minor reaches the age of majority, we may transfer the funds to the 

custodian according to the applicable Uniform Transfers/Gifts to Minors Act 

Can you transfer ownership of your account? 

No assignment will be valid or binding on us, and we will not be considered to have 

knowledge of it, until we consent and the assignment is noted in our records However, by 

noting the assignment, we do not have any responsibility to assure that the assignment is 

valid Any permitted assignment of your account is subject to our setoff rights 

The Agreement is binding on your personal representatives, executors, administrators, and 

successors, as well as our successors and assigns 

What if an owner does not sign account documentation? 

The failure of a customer identified in our records as an owner or a co-owner of an account to 

sign the account application or other account-related documentation does not prevent us, 

in our sole discretion, from treating the customer as an owner or a co-owner of that account; 

we are not liable to anyone as a result 

Are all joint owners responsible for liabilities on your account? 

Yes, all joint owners are each individually and jointly responsible for any overdraft on your 

account, regardless of who caused or benefited from the overdraft If there is a setoff, an 

enforcement of our security interest in your account, or legal action (such as a third party 

garnishment, seizure, forfeiture, or tax levy) affecting any co-owner, we have the right to treat 

all funds in the account as belonging to the customer against whom the setoff, enforcement of 

the security interest, or other legal action is directed If your account is closed for unsatisfactory 

handling, we may report all joint owners to the consumer reporting agencies 

What happens upon the death or incompetence of an authorized 

signer or account owner? 

Please notify us promptly if you learn or suspect an account owner or signer has been 

declared incompetent by a court or a legal authority, or has died When we receive proper 

notice, we may 

• Freeze the account until we receive documents verifying the incapacity or death and 

instructions regarding the funds remaining in the account, 

• Pay (without inquiring) any item authorized by the account owner before being declared 

incompetent or dying, 

• Return or reverse deposits made to the account, and 

• Apply funds in the account to any debt the account owner owes us before recognizing 

the rights to any remaining funds of a surviving joint owner or other person 

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Your account ownership 

If we are liable for taxes because we released funds in an account after the account owner’s 

death, the account owner’s estate is responsible for reimbursing us for the taxes 

Consumer and Sole Proprietors Only 

If an account owner dies or is declared incompetent we may accept and comply with court 

orders and legal documents, and take direction from affiants or court appointed personal 

representatives, guardians, or conservators from your state of residence, even if different 

than where your account was opened except as otherwise required by applicable law or 

court order We may require additional documentation be provided to us before complying 

with the directions given by affiants or court appointed personal representatives, guardians, 

or conservators We reserve the right to require U S court documents for customers who 

reside outside of the U S at time of incompetence or death 

For all other businesses 

Upon notification to the Bank of the death or incompetence of a business owner, the 

business entity will provide documentation evidencing any change in the ownership or 

control of the entity following applicable legal formalities 

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Interest earning accounts 

What interest rate applies to an interest earning account? 

When you open an interest earning account, we will provide a rate sheet listing the current 

interest rate and Annual Percentage Yield (APY) for your account Interest earning accounts 

earn interest at a variable rate, except Time Accounts (CDs) We may change the interest rate 

for variable-rate accounts at any time The interest rate may vary depending on your daily 

balances (tiered-rate account) We may pay the same interest rate on more than one tier The 

tiers and corresponding interest rates are disclosed in the rate sheet 

How do we calculate earned interest? 

We calculate interest using the daily collected balance method This method applies a daily 

periodic rate to the collected balance in your account each day Interest is calculated using a 

365-day year, unless otherwise noted for business accounts in the Business Schedule 

When does a deposit begin accruing interest? 

Cash deposits begin accruing interest the same business day a deposit is credited to your 

account If you deposit an item such as a check, interest begins accruing on the business day 

we receive credit for the item 

Is interest compounded and when is it credited? 

Interest will compound on a daily basis For checking and savings accounts, interest will be 

credited on a monthly basis 

What is the difference between Annual Percentage Yield (APY) and 

Annual Percentage Yield Earned (APYE)? 

The Annual Percentage Yield (APY) is a percentage rate reflecting the total amount of interest 

paid on an account based on the interest rate and the frequency of compounding for a 

365-day period The Annual Percentage Yield Earned (APYE) is an annualized rate that reflects 

the relationship between the amount of interest actually earned on your account during the 

statement period and the average daily balance in the account for the statement period 

We calculate both your APY and APYE according to formulas established by federal 

regulations The APYE appears on your account statement 

Do we have the right to require notice of withdrawal from your 

savings account? 

Yes, we have the right to require 7 days written notice before you withdraw money from your 

savings account 

Are you required to obtain a tax identification number 

certification? 

Yes, in most instances, Treasury regulations require us to obtain a Taxpayer Identification 

Number (“TIN”) for each account To avoid backup withholding tax on accounts that 

earn interest or dividends, you are required to submit IRS Form W-9 or Form W-8BEN and 

supporting information and/or documentation to us U S citizens or other U S persons, 

including resident alien individuals, must provide a Form W-9 If you are a non- resident alien 

as defined by the IRS, you must provide a Form W-8BEN 

Until we have received the Form(s) W-9 or W-8BEN completed and signed per IRS 

Regulations, or any other required forms, we will pay interest and comply with the backup 

withholding requirements of the IRS 

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Interest earning accounts 

Other types of Form W-8 plus additional documentation may be required if you are a 

foreign partnership, foreign government, or are claiming an exemption based on Effectively 

Connected Income 

If you own your account as a sole proprietor, upon your death, we must be provided with 

the estate’s or successor’s TIN or we may either refuse to pay interest earned on your account 

since the date of your death or withhold a portion of the interest that has been earned on 

your account since the date of your death 

Regulation D savings account transaction limit and other limited 

activity 

Regulation D and Wells Fargo limit certain types of withdrawals and transfers from a savings 

account to a combined total of 6 per monthly fee period The dates of your fee period 

are located in the section of your savings account statement called “Monthly service fee 

summary” For the Portfolio by Wells Fargo, Portfolio by Wells Fargo Plus and Portfolio by 

Wells Fargo Premier programs, the fee period begins on the first business day, and ends on 

the last business day, of the calendar month 

Limited by Regulation D: 

• Transfers by phone using our automated banking service or speaking with a banker on 

the phone 

• Transfers or payments through online, mobile, and text banking (including Bill Pay and 

person-to-person payments such as Zelle®) 

• Overdraft Protection transfers to a checking account 

• Pre-authorized transfers and withdrawals (including recurring and one time) 

• Payments to third parties such as checks, drafts, or similar transactions (counted when 

they are posted to your account and not when they are written) 

• Debit or ATM card purchases that post to the savings account 

Limited by Wells Fargo: 

• Transfers and payments to Wells Fargo credit cards, lines of credit, and loans 

• Outgoing wires whether made in person, on the telephone, or online 

Not limited: 

• Except as limited above, there are no limits on the following in-person transactions at a 

Wells Fargo ATM or banking location 

– Transfers between your Wells Fargo accounts 

– Withdrawals 

– Any types of deposits 

• Withdrawals made at non-Wells Fargo ATMs Non-Wells Fargo ATM fees and surcharge 

fees imposed by non-Wells Fargo ATM owners or operators may apply 

What happens if you exceed your limit? 

If you exceed the limit stated above, you will be charged an excess activity fee (see the 

Consumer Schedule or Business Schedule, as applicable) If the limit is exceeded on more 

than an occasional basis, Wells Fargo may be required to convert the savings account to a 

checking account, which would discontinue any Overdraft Protection it might be providing 

to another account, or close the account 

If the transaction limit is reached, we may prevent online and telephone transfers from your 

savings account for the remainder of the monthly fee period to help you avoid fees and 

account conversion or closure 

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Time Accounts (CDs) 

What are Time Accounts? 

Time Accounts (CDs) are payable at the expiration of a specified term, no less than 7 calendar 

days after the date of deposit We may also refer to a Time Account as a CD or a Certificate 

of Deposit, even though we do not issue a paper certificate when opening the account or 

require a paper certificate to close the account The CD’s maturity date is the last day of the 

term for the CD The maturity date is printed on your receipt 

When can you withdraw funds from your CD? 

You may withdraw funds from your CD on the maturity date without a penalty You may also 

generally withdraw funds without a penalty within the 7 calendar days after the maturity 

date (grace period) You may be charged a penalty if you make a withdrawal at any other 

time See the “Time Accounts (CDs)” section of the Consumer Schedule or the Business 

Schedule, as applicable, for details 

Can you deposit additional funds into your CD? 

You can only deposit additional funds during the grace period 

Will your Annual Percentage Yield (APY) change if you withdraw 

interest before maturity? 

The APY we disclose to you assumes the interest you earn will remain on deposit until your 

CD matures If you withdraw your earned interest before maturity, your account will earn less 

interest over time and the actual APY will be less than the disclosed APY 

How does your CD renew? 

Your CD will automatically renew at maturity 

• Typically for a like term unless we inform you prior to maturity of a different term; and 

• At our interest rate in effect on the maturity date for a new CD of the same term and 

amount, unless we have notified you otherwise 

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Debit cards and ATM cards 

This part describes ways to use services linked to an account using a card Some services 

may not be available at all locations We may require you to sign additional documentation 

to obtain a debit or ATM card You will receive terms and conditions applicable to your card 

when you receive the card In the event of a conflict between the terms and conditions and 

the Agreement, the terms and conditions will control Additional disclosures applicable to 

these services are provided in the Consumer Schedule or Business Schedule, as applicable 

Issuance of a card and Personal Identification Number (PIN) 

We may issue a card to each account owner to access your accounts If you do not select a PIN 

when you request your card, we will send a randomly selected PIN 

If you would like a PIN for authentication purposes but do not request a debit or ATM card, we 

can issue you a PIN only account This PIN can only be used for authentication and cannot be 

used for purchase transactions or ATM access 

Protection of card and PIN 

You should securely protect your card and PIN from loss or theft Each cardholder must have 

his or her own unique PIN for the card and is responsible for maintaining confidentiality of 

the PIN Memorize the PIN Never write the PIN on the card or share it with anyone, including 

our employees Never allow anyone else to use the card or PIN If the card or PIN is given 

to another person, the account owner will be responsible for all transactions made by that 

person or anyone else to whom that person gives the card or PIN Notify us immediately if 

the card is lost or stolen, or is no longer secure 

Instant issue debit card 

The instant issue debit card is a temporary debit card We will deactivate the instant issue 

debit card either when you activate your permanent debit card or 30 days after we issue your 

temporary debit card, whichever is sooner If a new or replacement permanent debit card 

was not requested, your temporary debit card will terminate in 30 days 

Wells Fargo ATMs in Assisted-Service mode 

Some Wells Fargo ATMs in branches can operate in Assisted-Service mode during branch 

hours When in Assisted-Service mode, the ATM screen’s main menu will display an “I need 

assistance” option When you use an ATM in Assisted-Service mode, your card’s daily ATM 

withdrawal limit may not apply, and you may be able to access and perform transactions on 

some of your consumer deposit accounts that are not linked to your card Note: if you are 

accessing the ATM in Assisted-Service mode using an ATM Access Code or a mobile wallet, 

your card’s daily ATM withdrawal limit will apply and you will not be able to access accounts 

that are not linked to your card 

Linking accounts for card access and designating primary account 

Linking lets you add accounts you own (e g , checking, savings) to a debit or ATM card, giving 

you access to make transactions on multiple accounts with one card at Wells Fargo ATMs At 

most ATMs, you only have access to accounts linked to your card When an ATM is in AssistedService mode, however, you may be able to use your consumer card to access and perform 

transactions on your consumer accounts that are not linked to your card 

If you link only one account of a single type (e g , checking or savings accounts) to the 

card, that linked account is automatically designated as the primary account for purposes 

of electronic fund transfer services The primary account for a consumer card must be an 

eligible consumer checking account The primary account for a business card must be an 

eligible business checking account The money for purchases and payments made with your 

card is deducted from the primary checking account Cash withdrawals using a card at a nonWells Fargo ATM are deducted from the primary checking or savings account 40 

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Debit cards and ATM cards 

If you link more than one account of a single type to the card, you may designate a primary 

account and other accounts If you do not designate a primary account, the first account of 

that type linked to your card is considered the primary account If a primary account linked 

to the card is closed or delinked for any reason, we will designate another linked account 

(if applicable) as the new primary account If this linked account is a savings account, your 

debit card will be closed and you can request an ATM card [Note: for Wells Fargo campus 

debit cards with school access functionality, your banking access will be closed but your card 

can still be used for school access functionality] We will determine the number and type of 

accounts you can link to your card 

If you have been issued a debit card as part of using the Greenhouse app: Your card will 

be linked to your Greenhouse Spending Account as the primary account, and linked to your 

Greenhouse Set Aside Account as the secondary account You can choose to link additional 

accounts to your card at any time It is important to keep the Greenhouse accounts open and 

linked as described above for the Greenhouse app to work properly 

Using a card to access linked credit card and line of credit accounts at 

ATMs 

If you link your Wells Fargo credit card account or eligible line of credit account (linked credit 

card) to your card, you may use the card to access the linked credit account at any Wells Fargo 

ATM You can use the card to obtain cash or transfer funds from the linked credit account, as 

long as the linked credit account is in good standing and has available credit Cash withdrawals 

and transfers of funds from your linked credit account are treated as cash advances Each of 

these transactions is subject to the provisions of the applicable credit card account agreement 

or line of credit account agreement, including daily limits and cash advance fees 

You must notify us in case of errors or questions about your Wells Fargo credit card bill If 

you think your bill is wrong or if you need more information about a transaction on your 

bill, write to us at: Wells Fargo Card Services, PO Box 522, Des Moines, IA, 50302-9907 You 

also may call us at the telephone number listed on your account statement However, you 

must write to us to preserve your billing rights Please consult your applicable credit account 

agreement for complete information on the terms and conditions applicable to your linked 

credit account, including the rules relating to cash advances from, and payments to, your 

linked credit accounts 

Using your card 

The tables below show how you can use your card to make purchases and payments, make 

transfers, and use ATMs 

Note: Some services described below may not be available at all ATMs 

How you can purchase or pay 

Actions Debit 

card 

ATM 

card1 

Business 

deposit card 

Use your card at merchants who accept payments 

through a network in which we participate (e g , Visa® 

and MasterCard®) 

√ √ 

Pay bills directly to merchants or others using your 

card 

√ 

Request cash back when making a purchase using 

your PIN at merchants who offer this service 

√ √ 

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Debit cards and ATM cards 

How you can purchase or pay (continued) 

Actions Debit 

card 

ATM 

card1 

Business 

deposit card 

Use your card through a mobile device at merchants 

who accept mobile payments 

√ 

Where you can withdraw money 

Actions Debit 

card 

ATM 

card 

Business 

deposit card 

Wells Fargo ATMs and Wells Fargo Bank locations √ √ 

Non-Wells Fargo ATMs (fees may apply) √ √ 

Non-Wells Fargo banks that accept Visa-branded cards 

when a teller helps you with your transaction (fees 

may apply) 

√ 

What you can do at Wells Fargo ATMs 

Actions Debit 

card 

ATM 

card 

Business 

deposit card 

View your account balances √ √ 

Withdraw cash √ √ 

Make deposits to your accounts √ √ √2 

Transfer funds between your accounts √ √ 

Make payments to your Wells Fargo credit card √ √ 

Get a statement of the last 10 transactions (fees may 

apply) 

√ √ 

Get a statement of the balances of your accounts (fees may 

apply) 

√ √ 

Choose how you want to receive your ATM receipt: 

printed, emailed to the address on file or to your 

Wells Fargo Online secure inbox, or texted to your 

mobile phone number on file (mobile carrier message 

and data rates may apply) 

√ √ √3 

What you can do at non-Wells Fargo ATMs4 

Actions Debit 

card 

ATM 

card 

Business 

deposit card 

View your account balance (fees may apply) √ √ 

Withdraw cash (fees may apply) √ √ 

Make deposits at non-Wells Fargo SHAZAM network 

ATMs (using a card issued by a Wells Fargo branch 

located in Iowa5

) (fees may apply) 

√ √ √ 

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Debit cards and ATM cards 

What you can do at non-Wells Fargo ATMs4 (continued) 

Actions Debit 

card 

ATM 

card 

Business 

deposit card 

Transfer funds between accounts √ √ 

How you can receive electronic credit transfers 

Actions Debit 

card 

ATM 

card 

Business 

deposit card 

Receive transfers, such as those through card 

networks or funds transfer systems 

√ 

Statements at ATMs should not be used in place of the account statement for balancing or 

verifying the actual account balance 

1 Purchases using an ATM card are available at merchants who accept payments through networks 

in which we participate and require a PIN to authorize the purchase 

2 The business deposit card and associated PIN can be used only to make ATM deposits The 

card can be issued to an authorized signer on the business accounts It also can be issued to a 

non-authorized signer at the request of an authorized signer When the card is used to make an 

ATM deposit, account balances are neither displayed on the ATM screen nor printed on the ATM 

receipt The card PIN cannot be used for authentication for phone or online access 

3 Business deposit cards are able to only receive printed receipts 

4 Non-Wells Fargo ATMs are part of ATM networks owned or operated by other financial institutions 

You can use your card to withdraw cash and check balances, and transfer funds between the 

accounts linked to your card as primary checking and primary savings Note: 1) Some nonWells Fargo ATMs may not give you the option of choosing which account to access or may only 

let you access one of these two accounts 2) Some transactions may not be available at all ATMs, 

may be different from those available at Wells Fargo ATMs, or may be limited to any withdrawal 

limit(s) set by the non-Wells Fargo ATM 

5 Also applies to a card issued by Wells Fargo Phone Bank, Wells Fargo Online, National Business 

Banking Center, or Wells Fargo Business Online that is linked to a primary account opened in Iowa 

ATM and merchant terminal malfunctions 

We are not responsible for damages resulting from an ATM or merchant terminal 

malfunction You will promptly notify us if a Wells Fargo ATM fails to dispense the correct 

amount of cash or provide a receipt by calling or writing us at the telephone number or 

address provided on your account statement 

Fees for use of card 

We will charge a fee for each non-Wells Fargo ATM transaction you perform (except for 

deposits or as waived by the terms of your account) In addition, the non-Wells Fargo ATM 

owner/operator will also charge a fee (unless waived by the terms of your account) This fee is 

included in the total transaction amount that is withdrawn from your account Transactions 

will be limited to any withdrawal limits set by the non-Wells Fargo ATM 

We will charge a fee if you make an over-the-counter (teller assisted) cash disbursement at a 

non-Wells Fargo bank that accepts Visa-branded cards Some merchants may assess a fee when 

you use your card for a purchase This fee will be included in the total purchase amount 

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Additional fees applicable to use of the card are provided in the Consumer Schedule or 

Business Schedule, as applicable 

Daily limits and funds available for use with cards 

You may use your card subject to 1) your daily ATM withdrawal limit and daily purchase limit, 

and 2) your available balance in your account The following rules apply: 

Limits on dollar amounts 

• Daily ATM withdrawal limit is the maximum amount of cash you can withdraw from any 

combination of accessible accounts using your card When an ATM is in Assisted-Service 

mode, your card’s daily ATM withdrawal limit may not apply 

• Daily purchase limit is the maximum U S dollar amount of purchases (including cash 

back, if any) that can be debited from your account 

- If your daily purchase limit is more than $99,999, you may ask that the merchant process 

multiple transactions to complete a purchase above this amount 

Limits for your card 

We provide you your daily ATM withdrawal and purchase limits when you receive your card 

You can confirm your card’s daily limits by calling us at the number listed in the “How to 

reach Wells Fargo” section, or by signing on to Wells Fargo Online or Wells Fargo Business 

Online, as applicable 

Changes to your card limits 

We may, without telling you, increase your daily purchase or ATM withdrawal limit based 

on account history, activity, and other factors If we decrease the limits of your card, we will 

notify you in accordance with applicable law 

Definition 

For purposes of the daily limits only, a day is defined as the 24-hour period from midnight 

to midnight, Pacific Time If a transaction is made in another time zone, it will be processed 

when we receive it 

Other limits 

There is generally no limit on the number of times the card may be used each day as long 

as the applicable daily ATM withdrawal limit and daily purchase limit are not exceeded and 

there is a sufficient available balance in any combination of your deposit accounts accessed 

for withdrawal 

• If the ATM transaction or purchase would create an overdraft on the account, we may, 

in our sole discretion, take any of the actions described in the section of the Agreement 

titled “Available balance, posting order, and overdrafts”The availability of deposits for 

withdrawal is described in the funds availability policy 

• When we approve a transaction or purchase, we call that an authorization We may limit 

the number of authorizations we allow during a period of time (e g , if we notice out-ofpattern use of your card, suspected fraudulent or unlawful activity, or internet gambling) 

For security reasons, we cannot explain the details of the authorization system If we do not 

authorize the payment, we may notify the person who attempted the payment that has 

been refused We will not be responsible for failing to give an authorization 

Illegal transactions 

You must not use your card or account for any illegal purpose or internet gambling You 

must not use your card or account to fund any account that is set up to facilitate internet 

gambling We may deny transactions or authorizations from merchants who are apparently 

engaged in or who are identified as engaged in the internet gambling business 

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Debit cards and ATM cards 

Using your card through a mobile device 

A mobile device means a smartphone, tablet, or any other hand-held or wearable 

communication device that allows you to electronically store or electronically present your 

debit card or debit card number (digital card number) and use that digital card number to 

make debit card transactions, including making purchases at participating merchants and 

accessing Wells Fargo ATMs that display the contactless symbol 

When you use your debit card with your mobile device for transactions: 

• Mobile carriers may charge you message and data rates, or other fees 

• Your debit card information is sent across wireless and computer networks 

• Information about your mobile device may be transmitted to us 

• You should secure the mobile device the same as you would your cash, checks, credit 

cards, and other valuable information We encourage you to password protect or lock 

your mobile device to help prevent an unauthorized person from using it 

• Please notify us promptly if your mobile device containing your digital card number is 

lost or stolen 

• Some Wells Fargo ATMs within secure locations may require a physical card for entry 

When you use your debit card with your mobile device for transactions, third parties, such 

as merchants, card association networks, mobile carriers, mobile wallet operators, mobile 

device manufacturers, and software application providers may 1) use and receive your digital 

card number, and 2) receive information about your mobile device 

If you have enrolled in Overdraft Protection and/or Debit Card Overdraft Service, those 

terms will apply to debit card transactions made through a mobile device For additional 

information, please see the section on “Available balance, posting order, and overdrafts” 

We may, at any time, partially or fully restrict your ability to make debit card transactions 

through a mobile device If you want to remove your digital card number from your mobile 

device, please contact using the information listed in the “How to reach Wells Fargo” section 

ATM access codes 

Upon your request, we may provide you with a secure ATM access code This code (when 

used together with the PIN associated with your eligible card) allows you to access your 

accounts for certain transactions at Wells Fargo ATMs We will display your code within our 

mobile app or send it to your mobile phone via text message if requested The length of time 

your code can be used will be provided with the code Each ATM access code is temporary 

and can be used only once Use of this code with the associated card PIN is equivalent to use 

of the card at a Wells Fargo ATM Some Wells Fargo ATMs within secure locations may require 

a physical card for entry 

Visa Account Updater service 

If you give your debit card number to a merchant with authorization to bill it for recurring 

payments, or to keep it on file for future purchases or payments, and your debit card number 

or expiration date changes, you should notify the merchant with your new card information 

We subscribe to the Visa Account Updater Service (VAU Service) and provide updated card 

information to the VAU Service If a merchant participates in the VAU Service, that merchant 

will receive the updated card information Changes to your card number due to reported 

fraud will not be provided to the VAU Service Because not all merchants subscribe to the 

VAU Service, we recommend you notify each merchant of your new card number and/or 

expiration date to ensure your payments continue uninterrupted 

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Authorization holds for card transactions 

For all card purchase transactions, we may place a temporary hold on some or all of the 

funds in the account linked to your card when we obtain an authorization request We 

refer to this temporary hold as an authorization hold The funds subject to the hold will be 

subtracted from your available balance 

We can place an authorization hold on your account for up to 3 business days (or for up to 30 

business days at the Bank’s discretion for certain types of debit card transactions, including 

but not limited to, international car rental and hotel) from the time of the authorization or 

until the transaction is paid from your account However, if the merchant does not submit 

the transaction for payment within the time allowed, we will release the authorization 

hold This means your available balance will increase until the transaction is submitted for 

payment by the merchant and posted to your account If this happens, we must honor 

the prior authorization and will pay the transaction from your account In some situations, 

the amount of the hold may differ from the actual transaction amount since the merchant 

may not know the total amount you will spend For example, a restaurant submits the 

authorization request for your meal before you add a tip 

Note: You might end up overdrawing the account even though the available balance 

appears to show there are sufficient funds to cover your transaction For example, if a 

merchant does not submit a one-time debit card transaction for payment within 3 business 

days of authorization (or within 30 business days at the Bank’s discretion for certain types of 

debit card transactions, including but not limited to, international car rental and hotel), we 

must release the authorization hold on the transaction even though we will have to honor 

the transaction The transaction will be paid from the funds in the account when we receive 

it for payment 

You should record and track all of your transactions closely to confirm your available balance 

accurately reflects your spending of funds from the account linked to your card 

Partial authorization for card transactions 

If a debit card or ATM card purchase amount exceeds the current available balance in the 

primary linked checking or savings account when you are making a purchase, you may be 

able to use your available balance to pay for a portion of the total purchase The transaction 

will be subject to a partial authorization daily purchase limit set by the Bank and your card’s 

daily dollar limit 

We will first try to approve the full amount of the purchase with the available funds in your 

checking account, account(s) linked for Overdraft Protection, and, if enrolled, using Debit Card 

Overdraft Service If we do not approve the full amount of the purchase, we may approve a 

portion of the purchase using the remaining available funds in your checking account 

This is called a partial authorization The remaining amount of the purchase total would need 

to be covered by another form of payment, such as cash or another card If you are unable/ 

unwilling to provide an additional form of payment, the partial authorization will be reversed 

by the merchant Not all merchants are able to accept partial authorizations or process 

transactions using multiple forms of payment 

Transactions outside the United States 

If a card is used to make an ATM withdrawal or a purchase outside the United States, the 

network handling the transaction will convert the local currency amount of the transaction 

to U S dollars (or, in the case of a purchase only, the merchant handling the transaction 

may convert the currency) If the network converts the currency, it will use either a rate 

selected by the network from the range of rates available in wholesale currency markets for 

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Debit cards and ATM cards 

receives or the government-mandated rate in effect for the applicable central processing 

date If the merchant handling the purchase converts the currency, the merchant will 

determine the currency conversion rate For each purchase transaction completed outside 

the United States, we may also charge an international purchase transaction fee, which we 

base on the amount provided to us by the network (e g , Visa, MasterCard) in U S dollars 

Ending your card use 

Your card is our property We may cancel your card at any time without notice to you You 

may cancel your card at any time by writing to us at the address provided in your account 

statement If the account is closed or the card is cancelled, you will immediately destroy the 

card(s) and, upon request, tell us in writing that the card(s) has been destroyed If requested, 

you must immediately return the card(s) to us If your card is cancelled, you must pay for any 

card transactions made before the card is cancelled 

For the Wells Fargo Campus Card program, school issued campus cards are the property of the 

school We may cancel your card banking access at any time without notice to you You may 

cancel your banking access at any time by writing to us at the address provided in your account 

statement If your banking access is canceled, you must pay for any card transactions made 

before the banking access is cancelled 

Zero Liability protection (card transactions only) 

Your card comes with Zero Liability protection for unauthorized transactions that you report 

promptly With Zero Liability protection, if your card or card number is ever lost or stolen 

and used without your permission, you must tell us immediately If you do, you will be 

reimbursed for unauthorized transactions made using your card or card number The Zero 

Liability protection we provide goes beyond what is required by Regulation E (see page 52 

for Regulation E provisions) 

An unauthorized transaction is a transaction that does not benefit you that is made by a 

person who does not have your actual or implied authority 

If you notify us about the unauthorized transaction within 60 days of when the first account 

statement showing the unauthorized transaction was delivered, you will be protected for 

your losses on the account 

If you notify us about the unauthorized transaction after 60 days, we may not reimburse you 

for unauthorized transactions You may be required to provide documentation to support 

your claim, including an affidavit of unauthorized use and a police report In addition, we 

will consider whether any negligence on the part of the cardholder(s) has contributed to the 

transaction in question 

The following are not considered to be unauthorized transactions under Zero Liability 

protection, which means you are liable for any transaction: 

• By a cardholder or person authorized by a cardholder, or other person with an interest in 

or authority to transact business on the account; 

• By a person you have authorized to use your card, even if that person has exceeded the 

authority you gave; 

• A merchant has processed in error, or you are unhappy with goods or services you 

purchased In these cases, first contact the merchant to resolve the situation 

• Business accounts only: That resulted from inadequate internal control in your 

organization 

Consumer accounts only: The Zero Liability protection we provide goes beyond what is 

required by Regulation E (see page 52 for Regulation E provisions) 

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Additional information for Wells Fargo Campus Card Program 

customers 

Campus debit and campus ATM cards are available for students, faculty, and staff of colleges 

and universities that participate in the Wells Fargo Campus Card program (schools) Campus 

debit cards can be identified by the Visa® logo on the front of the card; campus ATM cards do 

not include a Visa logo 

Wells Fargo campus cards are available two ways: 1) Wells Fargo issued cards and 2) school 

issued cards Your school determines which program you participate in 

A Wells Fargo issued card is produced by Wells Fargo Currently enrolled students, and 

currently employed faculty members or staff receive them by mail after requesting a card A 

card may be requested by bringing a valid school ID to a Wells Fargo branch It must be linked 

to an eligible new or existing deposit account to be used for purchases and ATM transactions 

and expires 5 years from the date it was issued At that time, we will issue you a standard 

Wells Fargo Debit Card 

A school issued card is produced by the school and given directly to currently enrolled 

students, and currently employed faculty members or staff, by the school It can be linked to 

an eligible new or existing deposit account to be used for purchases and ATM transactions 

School issued campus ATM cards can be linked to an eligible deposit account at any time 

for up to 5 years from the date it was issued At 5 years, the card expires and can no longer 

be linked to a deposit account or used for purchases or ATM transactions You can contact 

Wells Fargo and request a standard Wells Fargo Debit or ATM Card to use for purchases and 

ATM transactions 

Both Wells Fargo and school issued campus cards are subject to daily dollar limits for 

purchases and ATM transactions The first campus debit or campus ATM card you are issued 

will have the limits listed below Replacement campus debit or campus ATM cards will have 

the same limits as the card it replaced You can confirm your limits by calling us at the number 

listed in the “How to reach Wells Fargo” section, or by viewing them in Wells Fargo Online 

Campus debit card limits 

Your daily ATM withdrawal limit is $310 

Your daily purchase limit is $1,000 

Campus ATM card limits 

Your daily ATM withdrawal limit is $310 

Your daily purchase limit is $500 

To view the Campus Debit and ATM Card Terms and Conditions, please visit 

wellsfargo com/debitcardterms (English) or wellsfargo com/spanishdebitcardterms (Spanish) 

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Electronic fund transfer services 

(Consumer accounts only) 

General rules for electronic fund transfer services 

We offer a variety of electronic fund transfer services you can use to access funds in your 

account(s) and perform other transactions detailed in this section We describe some of 

these services in this section and also provide certain disclosures that apply to the use of 

electronic fund transfer services with your consumer account Some of these services are 

governed by separate agreements we give to you at the time your card is mailed or you sign 

up for the service (e g , ATM and debit cards, Wells Fargo Online and Mobile Banking) 

When you read this section, you will see references to Regulation E This regulation applies 

to transactions you can perform using your card to access your account, such as purchases 

and ATM transactions Regulation E also applies to other types of electronic fund transfers 

you can make from or to your account, such as payments made using Bill Pay and the direct 

deposit of your paycheck into your account Regulation E sets forth the basic rights, liabilities, 

and responsibilities of consumers who use electronic fund transfers and of the banks or 

other persons who offer these services It includes the actions you need to take if you believe 

your card, your card number, or your Personal Identification Number (PIN) has been lost or 

stolen, or if you notice an error or unauthorized electronic fund transfer on your account 

and the rules regarding your potential liability for these transfers Your responsibilities and 

protections under Regulation E are described in more detail in the “Electronic fund transfer 

disclosures” section 

For unauthorized card transactions, in addition to the rights you have under Regulation E, 

Zero Liability protection provides you with added protection from liability With Zero Liability 

protection, if your card or card number is lost or stolen and used without your authorization, 

you will be reimbursed for unauthorized transactions you promptly report to us Your 

responsibilities and protections under Zero Liability protection are described in more detail 

in the section on “Zero Liability protection (card transactions only)”, which is detailed in the 

“Debit cards and ATM cards” section 

The following table summarizes the types of transactions to which Regulation E applies and 

tells you if Zero Liability protection covers the transaction 

Debit and ATM card transactions 

Electronic fund transfer Description Transaction 

covered 

by Reg E1 

Zero 

Liability 

protection2 

Wells Fargo ATMs View your account balances, make 

deposits to or withdraw from your 

account, transfer funds between 

your accounts, make payments 

to a linked credit account, 

obtain a statement of the last 

10 transactions (fees may apply) 

√ √ 

Non-Wells Fargo ATMs Withdraw cash (fees may apply) 

For a card issued by a Wells Fargo 

branch located in Iowa3

: Make 

deposits at non-Wells Fargo 

SHAZAM network ATMs 

√ √ 

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Electronic fund transfer services 

(Consumer accounts only) 

Debit and ATM card transactions (continued) 

Electronic fund transfer Description Transaction 

covered 

by Reg E1 

Zero 

Liability 

protection2 

Purchases at participating 

merchants 

Purchase goods and services from 

merchants accepting payments 

through a network (e g , Visa 

and MasterCard) in which we 

participate (fees may apply) 

√ √ 

Over-the counter 

(teller assisted) cash 

disbursements at a 

Wells Fargo location 

Withdraw cash through a teller √ √ 

Over-the counter 

(teller assisted) cash 

disbursements at a 

non-Wells Fargo location 

Withdraw cash through a nonWells Fargo teller (fees may apply) √ √ 

Bill payments Authorize one-time or recurring 

electronic payments from your 

account using information from 

your card 

√ √ 

Electronic transfers, payments, credits, and electronic check conversions 

(not card transactions) 

Electronic fund transfer 

services (EFT) 

Description Transaction 

covered by 

Reg E1 

Zero 

Liability 

protection2 

Transfers Send or receive transfers between 

your accounts or to other 

recipients at Wells Fargo or other 

financial institutions 

√ 

Payments One-time or recurring payments 

from your account that you initiate 

or preauthorize for withdrawal 

from your account 

√ 

Credits Automatic electronic deposits to 

your account, such as payroll or 

benefits payments 

√ 

1 For details, see the “Electronic fund transfer disclosures” section 

2 Unauthorized card use must be reported within 60 days of when the first account statement 

showing the unauthorized transaction was delivered For details, see section on “Zero Liability 

protection (card transactions only)” 

3 Also applies to a card issued by Wells Fargo Phone Bank or Wells Fargo Online that is linked to a 

primary account opened in Iowa 

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Electronic transfers, payments, credits, and electronic check conversions 

(not card transactions) (continued) 

Electronic fund transfer 

services (EFT) 

Description Transaction 

covered by 

Reg E1 

Zero 

Liability 

protection2 

Electronic check 

conversions 

Electronic fund transfer using 

information from a check (e g , the 

Bank’s routing number and your 

account number) 

√ 

Phone Bank transactions 

Electronic fund transfer 

services (EFT) 

Description Transaction 

covered by 

Reg E 

Zero 

Liability 

protection 

Phone Bank Transactions 

(not under a written 

agreement) 

You can request the Phone Bank 

to make transactions to and from 

your account 

Phone Bank Transactions 

(under a written 

agreement) 

The Phone Bank, under an 

agreement, can make transactions 

to and from your account 

√ 

1 For details, see the “Electronic fund transfer disclosures” section 

2 Unauthorized card use must be reported within 60 days of when the first account statement 

showing the unauthorized transaction was delivered For details, see section on “Zero Liability 

protection (card transactions only)” 

3 Also applies to a card issued by Wells Fargo Phone Bank or Wells Fargo Online that is linked to a 

primary account opened in Iowa 

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Electronic fund transfer disclosures 

(Consumer accounts only) 

The following provisions apply to electronic fund transfers to or from your consumer deposit 

account that are governed by Part A of Regulation E These provisions do not apply to 

remittance transfers (e g , ExpressSend® and consumer-initiated international wire transfers) 

Remittance transfers you send through us are governed by a separate agreement you enter 

into when you sign up for the service or send the remittance transfer 

Liability for transactions covered by Regulation E 

Tell us AT ONCE if you believe your card, card number, or PIN has been lost or stolen, or if 

you believe that an electronic fund transfer has been made without your permission using 

information from your check Telephoning is the best way of keeping your possible losses 

down You could lose all the money in your account (plus funds in any line of credit, savings 

account, or credit card linked to your account or as part of an Overdraft Protection plan) If 

you tell us within 2 business days after you learn of the loss or theft of your credentials, you 

can lose no more than $50 if someone used your credentials without your permission 

If you do NOT tell us within 2 business days after you learn of the loss or theft of your card, 

card number, or PIN, and we can prove we could have stopped someone from using your 

credentials without your permission if you had told us, you could lose up to $500 

For unauthorized card transactions, your card comes with Zero Liability protection With 

Zero Liability protection, you will be reimbursed for unauthorized card transactions that you 

report promptly See Zero Liability protection section above 

Also, if your deposit statement shows transfers that you did not make, including those made 

by card, PIN or other means, tell us at once If you do not tell us within 60 days after the 

deposit statement was mailed or otherwise made available to you, you may not get back 

any money you lose after the 60 days if we can prove that we could have stopped someone 

from taking the money if you had told us in time If a good reason (such as a long trip or a 

hospital stay) kept you from telling us, we will extend the time period 

Contact in the event of unauthorized transfer 

If you believe your card, card number, or PIN has been lost or stolen, call Wells Fargo Phone 

Bank at 1-800-869-3557 or the number listed on your statement or write: Wells Fargo, 

Customer Correspondence, PO Box 6995, Portland, OR, 97228-6995 

You should also call the number or write to the address listed above if you believe a transfer 

has been made using the information from your check without your permission 

Preauthorized credits to your account 

If you have arranged to have direct deposits made to your account at least once every 

60 days from the same person or company, you can check Wells Fargo Online or Mobile 

banking, enroll in account alerts, or call Wells Fargo Phone Bank at 1-800-869-3557 to find 

out whether or not the deposit has been made 

Statements 

In general, you get a monthly account statement If there are no electronic fund transfers or 

payments in a particular month, you will get the statement at least quarterly 

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Electronic fund transfer disclosures 

(Consumer accounts only) 

Handling preauthorized payments 

• Right to stop payment: If you have told us in advance to make regular payments out of your 

account, you can stop any of these payments Here’s how: 

Call Wells Fargo Phone Bank at 1-800-869-3557, or write to us at Wells Fargo, Customer 

Correspondence, PO Box 6995, Portland, OR, 97228-6995, in time for us to receive your 

request 3 business days or more before the payment is scheduled If you call, we may also 

require you to put your request in writing and get it to us within 14 days after you call There 

is no fee to stop a recurring preauthorized payment using the debit card 

You may not stop payment on an item you purchased 

• Notice of varying amounts: If the amount of these regular payments vary, the party you 

are going to pay should tell you 10 days before each payment, when it will be made and 

how much it will be 

• Liability for failure to stop payment: If you order us to stop one of these payments 3 

business days or more before the transfer is scheduled, and we do not do so, we will pay 

for your losses or damages 

• Electronic check conversion: You may authorize a merchant or other payee to make a 

one-time electronic payment from your account using information from your check to 1) pay 

for purchases, or 2) pay bills 

• Account inquiry: You have the right to contact us to find out whether an electronic transfer 

has been credited or debited to your account Call Wells Fargo Bank at 1-800-869-3557, or 

write to us at Wells Fargo, Customer Correspondence, PO Box 6995, Portland, OR 97228-6995 

Our liability for failure to make transfers 

If we do not complete a transfer to or from your account on time or in the correct amount 

according to our agreement with you, we will be liable for your losses or damages However, 

there are some exceptions For instance, we will not be liable if: 

• Through no fault of ours, you do not have enough money in your account to make the 

transfer, 

• The transfer would go over the credit limit on a credit account linked for Overdraft 

Protection, 

• The ATM where you are making the transfer does not have enough cash, 

• The terminal or system was not working properly and you knew about the breakdown 

when you started the transfer, 

• Circumstances beyond our control (such as fire or flood) prevent the transfer, despite 

reasonable precautions we have taken, or 

• There is some other exception stated in our Agreement with you 

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Electronic fund transfer disclosures 

(Consumer accounts only) 

In case of errors or questions about your electronic fund transfers 

If you see an error or have questions about your electronic transfers, if you think your deposit 

statement or receipt is wrong, or if you need more information about a transfer listed on an 

account statement or receipt, call Wells Fargo Phone Bank at 1-800-869-3557 or the number 

listed on your account statement, or write us at: Wells Fargo, Customer Correspondence, PO 

Box 6995, Portland, OR, 97228-6995 as soon as you can We must hear from you no later than 

60 days after we send the FIRST account statement on which the problem or error appeared, 

and you should take the following actions: 

• Tell us your name and account number (if any) and the dollar amount of the suspected 

error 

• Describe the error or the transfer you are unsure about, and explain as clearly as you can 

why you believe it is an error or why you need more information 

If you tell us in person or by phone, we may require that you send us your complaint or 

question in writing within 10 business days 

Investigations 

We will determine whether an error occurred within 10 business days after we hear from 

you and will correct any error promptly If we need more time, however, we may take up to 

45 days to investigate your complaint or question If we need more time, we will credit your 

account within 10 business days for the amount you think is in error, so that you will have the 

use of the money during the time it takes us to complete our investigation If we ask you to 

put your complaint or question in writing and we do not receive it within 10 business days, 

we may not credit your account 

For errors involving new accounts, point-of-sale transactions, or foreign-initiated 

transactions, we may take up to 90 days to investigate your complaint or question For new 

accounts, we may take up to 20 business days to credit your account for the amount you 

think is in error 

We will tell you the results within 3 business days after completing our investigation If we 

decide that there was no error, we will send you a written explanation You may ask for 

copies of the documents that we used in our investigation 

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How do we verify your identity when you call? 

If you have an assigned PIN for your debit or ATM card, or have a PIN only account to use for 

authentication purposes with no associated debit or ATM card, we use your PIN to confirm 

your identity to allow you to use the automated phone bank system 

If a PIN has not been assigned or if you do not use the automated phone bank system, we 

will ask for and use a variety of information to verify your identity 

What transactions are authorized? 

You authorize us to comply with any request of a caller using Wells Fargo’s telephone 

banking services, including without limitation a request to transfer funds between or among 

your accounts, provided we authenticate the caller in compliance with one of the identity 

verification procedures described above 

Are we allowed to cancel your PIN associated with a PIN only 

account? 

Yes, we may cancel your PIN associated with a PIN only account at any time without notice If 

you use a PIN that is not associated with a card, you must use it at least once every 6 months 

to ensure we do not cancel your PIN due to inactivity 

How can you change your PIN? 

If you do not know your PIN, you may change your PIN at a banking location or by calling us 

to request the mailing of a new randomly selected PIN 

Consumer: Wells Fargo Phone Bank at 1-800-TO-WELLS (1-800-869-3557) 

Business: Wells Fargo National Business Banking Center at 1-800-CALL-WELLS 

(1- 800-225-5935) 

If you know your PIN, you may use the automated phone system or ATM to change your PIN 

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Funds transfer services 

The following terms and conditions are in addition to, and not in place of, any other 

agreements you have with us regarding funds transfers As used in these terms and 

conditions, a funds transfer does not include a transaction made using a Wells Fargo issued 

card Examples of covered funds transfers are a preauthorized automatic transaction (ACH) 

like your car or mortgage payment, and wire transfers 

Rules of funds transfer systems 

Funds transfers to or from your account will be governed by the rules of any funds transfer 

system through which the transfers are made, including Fedwire, the National Automated 

Clearing House Association, the Electronic Check Clearing House Organization, any regional 

association (each an ACH), and Clearing House Interbank Payments System (CHIPS) 

Notice of funds transfers 

We will notify you of funds electronically debited from or credited to your account through 

the account statement for your account covering the period in which the transaction 

occurred We are under no obligation to provide you with any additional notice or receipt 

Reliance on identification numbers 

If an instruction or order to transfer funds describes the party to receive payment 

inconsistently by name and account number, payment may be made on the basis of the 

account number even if the account number identifies a party different from the named 

recipient If an instruction or order to transfer funds describes a participating financial 

institution inconsistently by name and identification number, the identification number may 

be relied upon as the proper identification of the financial institution 

Duty to report unauthorized or erroneous funds transfers 

You will exercise ordinary care to determine whether a funds transfer to or from your account 

was either not authorized or inaccurate, and you will notify us of the facts within a reasonable 

time not exceeding 14 days after you have received notice from us that the instruction or order 

was accepted or your account was debited or credited for the funds transfer, whichever is 

earlier You must notify us within 14 days to be entitled to a refund from us If you do not notify 

us within 14 days, we will be entitled to retain payment for the funds transfer 

Erroneous payment orders 

We have no obligation to detect errors you make in payment orders (e g , an instruction 

to pay a beneficiary not intended by you or to pay an amount greater than the amount 

intended by you, or a transmission of a duplicate payment order previously sent by you) If 

we detect an error on one or more occasions, we will not be obligated to detect errors in any 

future payment order We will rely on the beneficiary account number and beneficiary bank 

identification number (e g , IBAN, RTN, or SWIFT BIC) you provide with an instruction or order 

You could lose the funds if you provide incomplete or inaccurate information 

56 

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Funds transfer services 

ACH transactions 

In addition to the other terms in the Agreement, the following terms and conditions apply to 

payments to or from your account that you transmit through an ACH: 

• Your rights as to payments to or from your account will be based on the laws governing 

your account 

• When we credit your account for an ACH payment, the payment is provisional until we 

receive final settlement through a Federal Reserve Bank or otherwise receive payment 

• If we do not receive final settlement or payment, we are entitled to a refund from you for 

the amount credited to your account 

• You hereby authorize any Originating Depository Financial Institution (ODFI) to initiate, 

pursuant to ACH Operating Rules, ACH debit entries to your account for presentment or 

re-presentment of items written or authorized by you 

Reversal or return of ACH transactions 

Consumer accounts only: You have the right to reverse any unauthorized ACH payment 

that was debited from your account If you give us written notice that you want to reverse 

a payment, we will credit your account for the amount of the payment You must notify us 

no later than 15 days after we send you, or otherwise make available to you, your account 

statement that reflects the payment you want to reverse This right of reversal is in addition 

to your right to stop payment 

Business accounts only: Under the ACH Rules, the Bank can return any non-consumer ACH 

debit entry as unauthorized until midnight of the business day following the business day 

the Bank posts the entry to your account In order for the Bank to meet this deadline, you are 

required to notify us to return any non-consumer ACH debit entry as unauthorized by the 

cutoff time we separately disclose The cutoff time is currently 3:00 PM Central Time If you 

do not notify us in a timely manner of the unauthorized non-consumer ACH debit entry, we 

will not be able to return it without the cooperation and agreement of the originating bank 

and the originator of the debit entry Any other effort to recover the funds must occur solely 

between you and the originator of the entry 

Liability for transactions not covered by Regulation E 

For purchases and other transactions in consumer accounts not governed by Regulation E, 

you are liable for all losses relating to unauthorized funds transfers that do not result solely 

from our negligence or intentional misconduct, unless the laws governing your account 

require lesser liability 

57 Deposit Account Agreement – Effective July 11, 2018 

Case 2:17-cv-04140-DWL Document 290-5 Filed 12/09/19 Page 61 of 65
Introduction through arbitration Resolving disputes Electronic banking services Checking and savings accounts Rights and responsibilities Important legal information Statements and error notifications

Notes 

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Notes 

59 Deposit Account Agreement – Effective July 11, 2018 

Case 2:17-cv-04140-DWL Document 290-5 Filed 12/09/19 Page 63 of 65
Introduction through arbitration Resolving disputes Electronic banking services Checking and savings accounts Rights and responsibilities Important legal information Statements and error notifications

Notes 

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How to reach Wells Fargo 

Wells Fargo accepts Telecommunications Relay Services calls. 

Wells Fargo Online® Visit wellsfargo com 

or call 1-800-956-4442 

Wells Fargo Business Online® Visit wellsfargo com/biz 

or call 1-800-956-4442 

Wells Fargo Phone BankSM 1-800-TO-WELLS (1-800-869-3557) 

Spanish-speaking customers 1-877-PARA-WFB (1-877-727-2932) 

Chinese-speaking customers 1-800-288-2288 

TTY/TDD for deaf and 

hard-of-hearing customers 

1-800-877-4833 

National Business Banking Center 1-800-CALL-WELLS (1-800-225-5935) 

Spanish-speaking customers 1-877-337-7454 

TTY/TDD for deaf and 

hard-of-hearing customers 

1-800-877-4833 

Wells Fargo Mobile® Visit 

Consumer: wellsfargo com 

Business: wellsfargo com/biz/mobile/ 

or call 1-866-863-6762 

Portfolio by Wells Fargo® 

customers 

1-800-742-4932 

1-800-600-4833 (TTY/TDD for deaf 

and hard-of-hearing customers) 

Greenhouse by Wells Fargo 

customers 

1-877-246-3912 

IRA and ESA customers 1-800-BEST-IRA (1-800-237-8472) 

Customers outside the U.S. Visit wellsfargo com/help/ 

international-access-codes to view a 

list of our International Access Codes 

For all other accounts, please refer to your statement for contact information. 

This Agreement governs deposit accounts maintained at Wells Fargo Bank, N A 

© 2018 Wells Fargo Bank, N A All rights reserved 

Member FDIC 

CCB2018 (7/18) 

Case 2:17-cv-04140-DWL Document 290-5 Filed 12/09/19 Page 65 of 65