[Federal Register Volume 61, Number 90 (Wednesday, May 8, 1996)]
[Notices]
[Pages 20836-20837]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 96-11501]



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DEPARTMENT OF LABOR
Employment and Training Administration


Proposed Collection; Comment Request

ACTION: Notice.

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SUMMARY: The Department of Labor, as part of its continuing effort to 
reduce paperwork and respondent burden, conducts a preclearance 
consultation program to provide the general public and Federal agencies 
with an opportunity to comment on proposed and/or continuing 
collections of information in accordance with the Paperwork Reduction 
Act of 1995 (PRA95) (44 U.S.C. 3506 (c)(2)(A)). This program helps to 
ensure that requested data can be provided in the desired format, 
reporting burden (time and financial resources) is minimized, 
collection instruments are clearly understood, and the impact of 
collection requirements on respondents can be properly assessed. 
Currently, the

[[Page 20837]]

Employment and Training Administration is soliciting comments 
concerning the proposed new collection of Migrant and Seasonal 
Farmworker (MSFW) customer satisfaction data.
    A copy of the proposed information collection request (ICR) can be 
obtained by contacting the office listed below in the addressee section 
of this notice.

DATES: Written comments must be submitted to the Office listed in the 
address section below on or before July 8, 1996.
    The Department of Labor is particularly interested in comments 
which:
    <bullet> Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    <bullet> Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used;
    <bullet> Enhance the quality, utility, and clarity of the 
information to be collected; and
    <bullet> Minimize the burden of the collection of information on 
those who are to respond, including through the use of appropriate 
automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology, e.g., permitting 
electronic submission of responses.

ADDRESSES: Ms. Patricia A. Carroll, Employment and Training 
Administration, Office of Policy and Research, Room N5637, 200 
Constitution Avenue, NW., Washington, DC 20210. Phone: (202) 219-8680 
x139 (This is not a toll free number.) Fax: (202) 219-5455.

SUPPLEMENTARY INFORMATION: 

I. Background

    DOL proposes to conduct a customer survey of customers' opinions 
about the employment and training services received through Migrant and 
Seasonal Farm Worker (MSFW) programs--how helpful services were to MSFW 
customers, both overall and for specific services. This information is 
critical for improving the quality of services and making them more 
responsive to the needs of MSFW clients. Furthermore, it is important 
to determine whether and how different types of customers viewed the 
helpfulness of services they received and whether the differences in 
customers' views on the helpfulness of the program are related to their 
subsequent program outcomes and employment. While some agencies have 
instituted some form of customer feedback, no other national effort to 
measure customer satisfaction in the MSFW program is underway.

II. Current Actions

    A national survey will be conducted of 2,100 current and past 
participants in employment and training services. They will be asked 
about their experiences with the local service providers referred to as 
``grantees'' who were awarded funds through the JTPA Title IV Sec. 402 
MSFW program. The questions asked in the survey will allow the 
examination of the important relationships between services and 
customer satisfaction. The questionnaire will ask about how satisfied 
customers were with the services overall and with specific services, 
including supportive services.
    A nationally representatives sample of participants will be drawn 
from a representative sample of 25 grantees. From each selected 
grantee, a sample of terminees and/or current participants will be 
selected over a period of several months. In this way, the sample will 
reflect the seasonal differences in the types of customers served in 
the program. About one-third of the sample will be individuals still 
participating in the program, who will be interviewed in person at the 
grantees' offices. The remaining two-thirds of the sample will be 
interviewed about 30 days after they leave the program so that the can 
report about how helpful services were in helping them find or keep a 
job. These individuals will be interviewed by phone, through a mail 
survey, or in person if necessary. The results of this survey will be 
used to suggest ways to improve programs to better meet the needs of 
the MSFW population.
    Type of Review: New.
    Agency: Employment and Training Administration.
    Title: MSFW Customer Survey.
    Affected Public: Individuals or households.
    Total Respondents: 1,680 individuals.
    Frequency: One time only.
    Total Responses: 1,680 responses.
    Average Time per Response: 20 minutes.
    Estimated Total Burden Hours: 560 hours.
    Total Burden Cost: To complete this survey respondents are not 
expected to be required to purchase equipment or services. The answers 
to the questions in the survey are expected to be data that are already 
available. Therefore, the cost to the respondents result only from the 
time spent answering the questions. Estimates of the time to respond 
are presented above.
    Comments submitted in response to this comment request will be 
summarized and/or included in the request for Office of Management and 
Budget approval of the information collection request; they will also 
become a matter of public record.

    Dated: May 2, 1996.
Gerard F. Fiala,
Administrator, Office of Policy and Research.
[FR Doc. 96-11501 Filed 5-7-96; 8:45 am]
BILLING CODE 4510-30-M