31580 Federal Register / Vol. 86, No. 112 / Monday, June 14, 2021 / Notices 

1On March 12, 2021, the OCC published a 60-day 

notice for this information collection, 86 FR 14178. 

Instructions: You must include 

‘‘OCC’’ as the agency name and ‘‘1557– 

0238’’ in your comment. In general, the 

OCC will publish comments on 

www.reginfo.gov without change, 

including any business or personal 

information provided, such as name and 

address information, email addresses, or 

phone numbers. Comments received, 

including attachments and other 

supporting materials, are part of the 

public record and subject to public 

disclosure. Do not include any 

information in your comment or 

supporting materials that you consider 

confidential or inappropriate for public 

disclosure. 

Written comments and 

recommendations for the proposed 

information collection should be sent 

within 30 days of publication of this 

notice to www.reginfo.gov/public/do/ 

PRAMain. Find this particular 

information collection by selecting 

‘‘Currently under 30-day Review—Open 

for Public Comments’’ or by using the 

search function. 

You may review comments and other 

related materials that pertain to this 

information collection 1 following the 

close of the 30-day comment period for 

this notice by the following method: 

• Viewing Comments Electronically: 

Go to www.reginfo.gov. Click on the 

‘‘Information Collection Review’’ tab. 

Underneath the ‘‘Currently under 

Review’’ section heading, from the dropdown menu select ‘‘Department of 

Treasury’’ and then click ‘‘submit.’’ This 

information collection can be located by 

searching by OMB control number 

‘‘1557–0238’’ or ‘‘Procedures to Enhance 

the Accuracy and Integrity of 

Information Furnished to Consumer 

Reporting Agencies under Section 312 

of the Fair and Accurate Credit 

Transactions Act of 2003.’’ Upon 

finding the appropriate information 

collection, click on the related ‘‘ICR 

Reference Number.’’ On the next screen, 

select ‘‘View Supporting Statement and 

Other Documents’’ and then click on the 

link to any comment listed at the bottom 

of the screen. 

• For assistance in navigating 

www.reginfo.gov, please contact the 

Regulatory Information Service Center 

at (202) 482–7340. 

FOR FURTHER INFORMATION CONTACT: 

Shaquita Merritt, OCC Clearance 

Officer, (202) 649–5490, Chief Counsel’s 

Office, Office of the Comptroller of the 

Currency, 400 7th Street SW, Suite 3E– 

218, Washington, DC 20219. 

SUPPLEMENTARY INFORMATION: Under the 

PRA (44 U.S.C. 3501–3520), Federal 

agencies must obtain approval from 

OMB for each collection of information 

that they conduct or sponsor. 

‘‘Collection of information’’ is defined 

in 44 U.S.C. 3502(3) and 5 CFR 

1320.3(c) to include agency requests and 

requirements that members of the public 

submit reports, keep records, or provide 

information to a third party. The OCC 

asks that OMB extend its approval of 

this collection. 

Title: Procedures to Enhance the 

Accuracy and Integrity of Information 

Furnished to Consumer Reporting 

Agencies under Section 312 of the Fair 

and Accurate Credit Transactions Act of 

2003 (FACT Act). 

OMB Control No.: 1557–0238. 

Type of Review: Regular. 

Description: Pursuant to section 312 

of the FACT Act, the OCC issued 

guidelines for use by furnishers 

regarding the accuracy and integrity of 

the information about consumers that 

they furnish to consumer reporting 

agencies and prescribed regulations that 

require furnishers to establish 

reasonable policies and procedures for 

implementing the guidelines. Section 

312 also required the issuance of 

regulations identifying the 

circumstances under which a furnisher 

must reinvestigate disputes about the 

accuracy of information contained in a 

consumer report based on a direct 

request from a consumer. 

Twelve CFR 1022.42(a) requires 

furnishers to establish and implement 

reasonable written policies and 

procedures regarding the accuracy and 

integrity of consumer information that 

they provide to a consumer reporting 

agency (CRA). 

Twelve CFR 1022.43(a) requires a 

furnisher to conduct a reasonable 

investigation of a dispute initiated 

directly by a consumer in specified 

circumstances and with specified 

requirements. Duties of furnishers after 

they receive a direct dispute notice 

include conducting a reasonable 

investigation and responding to the 

consumer within the time period 

applicable if the consumer had elected 

to dispute the information through the 

CRAs. 

Twelve CFR 1022.43(f)(2) 

incorporates the statutory requirement 

that a furnisher must notify a consumer 

by mail or other means (if authorized by 

the consumer) not later than five 

business days after making a 

determination that a dispute is frivolous 

or irrelevant. Twelve CFR 1022.43(f)(3) 

incorporates the statute’s content 

requirements for the notices. 

Affected Public: Businesses or other 

for-profit. 

Estimated Number of Respondents: 

1,032 respondents. 

Estimated Total Annual Burden: 

185,603 hours. 

On March 12, 2021, the OCC 

published a 60-day notice for this 

information collection, 86 FR 14178. No 

comments were received. Comments 

continue to be invited on: 

(a) Whether the collection of 

information is necessary for the proper 

performance of the functions of the 

OCC, including whether the information 

has practical utility; 

(b) The accuracy of the OCC’s 

estimate of the burden of the collection 

of information; 

(c) Ways to enhance the quality, 

utility, and clarity of the information to 

be collected; 

(d) Ways to minimize the burden of 

the collection on respondents, including 

through the use of automated collection 

techniques or other forms of information 

technology; and 

(e) Estimates of capital or start-up 

costs and costs of operation, 

maintenance, and purchase of services 

to provide information. 

Theodore J. Dowd, 

Deputy Chief Counsel, Office of the 

Comptroller of the Currency. 

[FR Doc. 2021–12331 Filed 6–11–21; 8:45 am] 

BILLING CODE 4810–33–P 

DEPARTMENT OF THE TREASURY 

Office of the Comptroller of the 

Currency 

Agency Information Collection 

Activities: Information Collection 

Renewal; Submission for OMB Review; 

Customer Complaint Form 

AGENCY: Office of the Comptroller of the 

Currency (OCC), Treasury. 

ACTION: Notice and request for comment. 

SUMMARY: The OCC, as part of its 

continuing effort to reduce paperwork 

and respondent burden, invites the 

general public and other Federal 

agencies to take this opportunity to 

comment on a continuing information 

collection as required by the Paperwork 

Reduction Act of 1995 (PRA). In 

accordance with the requirements of the 

PRA, the OCC may not conduct or 

sponsor, and the respondent is not 

required to respond to, an information 

collection unless it displays a currently 

valid Office of Management and Budget 

(OMB) control number. The OCC is 

soliciting comment concerning the 

renewal of an existing collection titled 

‘‘Customer Complaint Form.’’ The OCC 


lotter on DSK11XQN23PROD with NOTICES1
Federal Register / Vol. 86, No. 112 / Monday, June 14, 2021 / Notices 31581 

1On March 17, 2021, the OCC published a 60-day 

notice for this information collection, 86 FR 14682. 

also is giving notice that it has sent the 

collection to OMB for review. 

DATES: You should submit written 

comments by July 14, 2021. 

ADDRESSES: Commenters are encouraged 

to submit comments by email, if 

possible. You may submit comments by 

any of the following methods: 

• Email: prainfo@occ.treas.gov. 

• Mail: Chief Counsel’s Office, 

Attention: Comment Processing, 1557– 

0232, Office of the Comptroller of the 

Currency, 400 7th Street SW, Suite 3E– 

218, Washington, DC 20219. 

• Hand Delivery/Courier: 400 7th 

Street SW, Suite 3E–218, Washington, 

DC 20219. 

• Fax: (571) 465–4326. 

Instructions: You must include 

‘‘OCC’’ as the agency name and ‘‘1557– 

0232’’ in your comment. In general, the 

OCC will publish comments on 

www.reginfo.gov without change, 

including any business or personal 

information provided, such as name and 

address information, email addresses, or 

phone numbers. Comments received, 

including attachments and other 

supporting materials, are part of the 

public record and subject to public 

disclosure. Do not include any 

information in your comment or 

supporting materials that you consider 

confidential or inappropriate for public 

disclosure. 

Written comments and 

recommendations for the proposed 

information collection should be sent 

within 30 days of publication of this 

notice to www.reginfo.gov/public/do/ 

PRAMain. Find this particular 

information collection by selecting 

‘‘Currently under 30-day Review—Open 

for Public Comments’’ or by using the 

search function. 

You may review comments and other 

related materials that pertain to this 

information collection 1 following the 

close of the 30-day comment period for 

this notice by the following method: 

• Viewing Comments Electronically: 

Go to www.reginfo.gov. Click on the 

‘‘Information Collection Review’’ tab. 

Underneath the ‘‘Currently under 

Review’’ section heading, from the dropdown menu select ‘‘Department of 

Treasury’’ and then click ‘‘submit.’’ This 

information collection can be located by 

searching by OMB control number 

‘‘1557–0232’’ or ‘‘Consumer Complaint 

Form.’’ Upon finding the appropriate 

information collection, click on the 

related ‘‘ICR Reference Number.’’ On the 

next screen, select ‘‘View Supporting 

Statement and Other Documents’’ and 

then click on the link to any comment 

listed at the bottom of the screen. 

• For assistance in navigating 

www.reginfo.gov, please contact the 

Regulatory Information Service Center 

at (202) 482–7340. 

SUPPLEMENTARY INFORMATION: Under the 

PRA (44 U.S.C. 3501–3520), Federal 

agencies must obtain approval from the 

OMB for each collection of information 

that they conduct or sponsor. 

‘‘Collection of information’’ is defined 

in 44 U.S.C. 3502(3) and 5 CFR 

1320.3(c) to include agency requests or 

requirements that members of the public 

submit reports, keep records, or provide 

information to a third party. The OCC 

asks that OMB extend its approval of 

this collection. 

Title: Customer Complaint Form. 

OMB Control No.: 1557–0232. 

Description: The customer complaint 

form was developed as a courtesy for 

customers who contact the OCC’s 

Consumer Assistance Group (CAG) and 

wish to file a formal, written complaint. 

The form offers a template for 

consumers to use to focus their issues 

and identify the information necessary 

to provide a complete picture of their 

concerns. Use of the form is entirely 

voluntary; however, use of the form 

does help avoid the processing delays 

associated with incomplete complaints 

and allows CAG to process complaints 

more efficiently. 

CAG uses the information included in 

a completed form to create a record of 

the consumer’s contact, capture 

information that can be used to resolve 

the consumer’s issues, and provide a 

database of information that is 

incorporated into the OCC’s supervisory 

process. 

Type of Review: Regular. 

Affected Public: Individuals. 

Number of Respondents: 10,000 

Total Annual Responses: 10,000. 

Frequency of Response: On occasion. 

Total Annual Burden Hours: 3,300. 

On March 17, 2021, the OCC 

published a 60-day notice for this 

information collection, 86 FR 14682. No 

comments were received. Comments 

continue to be invited on: 

(a) Whether the collection of 

information is necessary for the proper 

performance of the functions of the 

OCC, including whether the information 

shall have practical utility; 

(b) The accuracy of the OCC’s 

estimate of the burden of the collection 

of information; 

(c) Ways to enhance the quality, 

utility, and clarity of the information to 

be collected; 

(d) Ways to minimize the burden of 

the collection on respondents, including 

through the use of automated collection 

techniques or other forms of information 

technology; and 

(e) Estimates of capital or start-up 

costs and costs of operation, 

maintenance, and purchase of services 

to provide information. 

Theodore J. Dowd, 

Deputy Chief Counsel, Office of the 

Comptroller of the Currency. 

[FR Doc. 2021–12333 Filed 6–11–21; 8:45 am] 

BILLING CODE 4810–33–P 

DEPARTMENT OF THE TREASURY 

Office of the Comptroller of the 

Currency 

Agency Information Collection 

Activities: Information Collection 

Renewal; Submission for OMB Review; 

Registration of Mortgage Loan 

Originators 

AGENCY: Office of the Comptroller of the 

Currency (OCC), Treasury. 

ACTION: Notice and request for 

comment. 

SUMMARY: The OCC, as part of its 

continuing effort to reduce paperwork 

and respondent burden, invites the 

general public and other Federal 

agencies to take this opportunity to 

comment on a continuing information 

collection as required by the Paperwork 

Reduction Act of 1995 (PRA). In 

accordance with the requirements of the 

PRA, the OCC may not conduct or 

sponsor, and respondents are not 

required to respond to, an information 

collection unless it displays a currently 

valid Office of Management and Budget 

(OMB) control number. The OCC is 

soliciting comment concerning the 

renewal of its information collection 

titled, ‘‘Registration of Mortgage Loan 

Originators.’’ The OCC also is giving 

notice that it has sent the collection to 

OMB review. 

DATES: You should submit written 

comments by: July 14, 2021. 

ADDRESSES: Commenters are encouraged 

to submit comments by email, if 

possible. You may submit comments by 

any of the following methods: 

• Email: prainfo@occ.treas.gov. 

• Mail: Chief Counsel’s Office, 

Attention: Comment Processing, 1557– 

0243, Office of the Comptroller of the 

Currency, 400 7th Street SW, Suite 3E– 

218, Washington, DC 20219. 

• Hand Delivery/Courier: 400 7th 

Street SW, Suite 3E–218, Washington, 

DC 20219. 

• Fax: (571) 465–4326. 

Instructions: You must include 

‘‘OCC’’ as the agency name and ‘‘1557– 


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