30368 Federal Register / Vol. 86, No. 107 / Monday, June 7, 2021 / Notices 

DEPARTMENT OF TRANSPORTATION 

Federal Aviation Administration 

[Docket No. FAA–2021–0466] 

Agency Information Collection 

Activities: Requests for Comments; 

Clearance of a New Approval of 

Information Collection: Federal 

Aviation Administration (FAA) 

Unmanned Aircraft Systems (UAS) 

Support Center Case Management 

System (CMS) 

AGENCY: Federal Aviation 

Administration (FAA), DOT. 

ACTION: Notice and request for 

comments. 

SUMMARY: In accordance with the 

Paperwork Reduction Act of 1995, FAA 

invites public comments about our 

intention to request the Office of 

Management and Budget (OMB) 

approval for a new information 

collection. The Federal Aviation 

Administration (FAA) Unmanned 

Aircraft Systems (UAS) Support Center 

Case Management System (CMS) is 

being created to help streamline how 

stakeholders’ questions are answered in 

a timely manner. Specifically, the 

Contact Customer Support form allows 

the public and other stakeholders to ask 

the FAA questions, as well as get the 

appropriate answer or information they 

need to operate their UAS or drone 

safely. The UAS Support Center has a 

publicly available form to submit 

inquiries. This form would be replacing 

the current web form to be used within 

the Salesforce solutions that allows UAS 

Integration Office additional technology 

to more efficient and streamline the 

UAS Support center business process. 

This form would allow the UAS 

Integration Office to collect the 

appropriate information about the 

stakeholder’s name, preferred method of 

communications email address, phone 

number, zip code, type of flyer that 

would allow the Support Center 

Analysts to more efficiently answer the 

customer’s specific question. 

DATES: Written comments should be 

submitted by August 6, 2021. 

ADDRESSES: Please send written 

comments: 

By Electronic Docket: 

www.regulations.gov (Enter docket 

number into search field) 

By mail: Mark Hyatt, 490 L’Enfant Plaza, 

Suite 2206, Washington, DC 20024 

By fax: 202–267–8249 

FOR FURTHER INFORMATION CONTACT: 

Mark Hyatt by email at: mark.hyatt@

faa.gov; phone: 202–267–3676. 

SUPPLEMENTARY INFORMATION: Public 

Comments Invited: You are asked to 

comment on any aspect of this 

information collection, including (a) 

Whether the proposed collection of 

information is necessary for FAA’s 

performance; (b) the accuracy of the 

estimated burden; (c) ways for FAA to 

enhance the quality, utility and clarity 

of the information collection; and (d) 

ways that the burden could be 

minimized without reducing the quality 

of the collected information. The agency 

will summarize and/or include your 

comments in the request for OMB’s 

clearance of this information collection. 

OMB Control Number: 2120–XXXX. 

Title: Federal Aviation 

Administration (FAA) Unmanned 

Aircraft Systems (UAS) Support Center 

Case Management System (CMS). 

Form Numbers: Customer Inquiry 

form; Customer Inquiry Status Check 

Form. 

Type of Review: New Information 

Collection. 

Background: The Federal Aviation 

Administration (FAA) Unmanned 

Aircraft Systems (UAS) Support Center 

Case Management System (CMS) will 

streamline how respondents’ questions 

will be answered. Specifically, the UAS 

Support Center CMS Customer Inquiry 

form allows the public and other 

stakeholders to ask the FAA questions, 

as well as get the appropriate answer/ 

information that is needed to operate 

their UAS or drone safely. The UAS 

Support Center will have a publicly 

available form to submit inquiries. This 

form will allow the UAS Support Center 

to collect the appropriate information 

about the respondent’s name (i.e., first 

and last), preferred method of 

communications (i.e., email or phone), 

email address, phone number, zip code 

(if needed), self-identification of type of 

flyer (i.e., recreational, commercial/ 

business, public safety, local 

government, educational/research, 

Eyewitness Report, I don’t know, and 

other), the subject of the inquiry, and 

inquiry/question). This information will 

allow the UAS Support Center Analysts 

more information to efficiently answer 

the respondent’s specific question. 

The respondents public form process 

starts with submitting an inquiry by 

using the public webform, shared email 

inbox, or by calling the UAS Support 

Center Analysts. Once the public user 

submits an inquiry, they will receive an 

automated system email receipt that 

includes inquiry reference number, 

created date, ‘‘tell us about yourself,’’ 

subject, and their inquiry/question. The 

public users can also use the inquiry 

status public page to check their inquiry 

status. For a public user to check the 

status of an inquiry, the system requires 

the user to have and enter the reference 

number and email address that is used 

to when creating the inquiry. Once the 

system confirms that the email address 

and reference number match with the 

inquiry record that’s currently in the 

system, it will display inquiry status 

and created date of the inquiry. 

Respondents: Anyone may use the 

publicly available form to submit an 

inquiry. The respondent may submit 

any number of inquiries. 

Frequency: N/A. 

Estimated Average Burden per 

Response: Less than two minutes for a 

typical inquiry. 

Estimated Total Annual Burden: The 

majority of respondents submit a onetime inquiry. The annual burden per 

respondent per inquiry is two minutes. 

Estimate around 22,000 inquiries per 

year equating to 44,000 minutes of total 

burden to the public per year. 

Issued in Washington, DC. 

Thomas Baker, 

Manager, UAS Integration Office, Program 

and Data Management, AUS–410. 

[FR Doc. 2021–11873 Filed 6–4–21; 8:45 am] 

BILLING CODE 4910–13–P 

DEPARTMENT OF TRANSPORTATION 

Pipeline and Hazardous Materials 

Safety Administration 

Hazardous Materials: Notice of Actions 

on Special Permits 

AGENCY: Pipeline and Hazardous 

Materials Safety Administration 

(PHMSA), DOT. 

ACTION: Notice of actions on special 

permit applications. 

SUMMARY: In accordance with the 

procedures governing the application 

for, and the processing of, special 

permits from the Department of 

Transportation’s Hazardous Material 

Regulations, notice is hereby given that 

the Office of Hazardous Materials Safety 

has received the application described 

herein. 

DATES: Comments must be received on 

or before July 7, 2021. 

ADDRESSES: Record Center, Pipeline and 

Hazardous Materials Safety 

Administration, U.S. Department of 

Transportation, Washington, DC 20590. 

Comments should refer to the 

application number and be submitted in 

triplicate. If confirmation of receipt of 

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