2010 Management Incentive Plan (MIP)



 Exhibit 10.1 

Confidential Materials omitted and filed separately with the 

Securities and Exchange Commission. Asterisks denote omissions. 

 

 

 2010 Management Incentive Plan 

(MIP) 

Vice Presidents & Above 

Effective: January 1, 2010 







 2010 Stream Global Services Management Incentive Plan 

Vice Presidents and Above 

TABLE OF CONTENTS 
  

					
	 1.
	  	Purpose	  	3
	 2.
	  	Effective Date	  	3
	 3.
	  	Eligibility	  	3
	 4.
	  	Target	  	3
	 5.
	  	Accelerator	  	5
	 6.
	  	Measurement	  	6
	 7.
	  	Plan Components	  	6
	 8.
	  	Gates and Eligibility Requirements	  	7
	 9.
	  	Administration	  	8
	 Appendix A
	  	10
	 Appendix B
	  	13
	 Appendix C
	  	14

  

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 2010 Stream Global Services Management Incentive Plan 

Vice Presidents and Above 
  

	1.	Purpose 

 The
objective of the 2010 Management Incentive Plan for Vice Presidents and above (“Plan”) is to recognize and reward the achievement of company-wide growth and profitability objectives that are essential to the success of Stream Global
Services (“Stream”). 
  

	2.	Effective Date 


The effective date for implementation of the Plan shall be January 1, 2010. 

 

	3.	Eligibility 


Employees whose roles and responsibilities at the vice president level and above are deemed by executive management to be critical to
operations and/or who have direct responsibility for achieving the financial results of the Company are eligible for participation in the Plan. (Each such designated person is called a “Participant” in this Plan.) Target payouts, plan
components and component weightings are defined by the position, as further set forth below. 
 Stream will issue all
Participants a notice of their eligibility and their individual components by providing a document in the form of Appendix C to each eligible Participant. Other eligibility requirements are listed in Section 8 below, and an individual may only
become a Participant upon complying with those requirements. 
  

	4.	Target 


Participants will be assigned a target for the Plan, expressed as a percentage of base salary. The Target will vary according to the
Participant’s position. This percentage (the “Target”) represents the potential financial award eligible to be earned at 100% achievement of goals for all Plan components at year-end. Actual earnings will be based on Company
performance and achievement of the annual executive budget in which the Participant is assigned. Ninety five percent of the vice president level Participant’s total annual target will be based on Company performance and the remaining 5% will be
based on meeting the approved annual budget for the assigned functional executive. Participants who report directly to the Chairman and Chief Executive Officer will have 90% of their total annual target based on Company performance and the remaining
10% will be based on meeting the approved annual budget for their function. 
 Following the end of the calendar year, the Plan
Earnings that are due to each participant will be calculated in accordance with this Plan and paid in accordance with the Company’s normal payroll practices. 

 

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 2010 Stream Global Services Management Incentive Plan 

Vice Presidents and Above 
  

 In addition to the components set forth above, Plan payments will be adjusted in
accordance with Table 1 below based on achievement against a Global Adjusted EBITDA figure (described in Section 7 below) of $90,000,000 in United States Currency and after inclusion of expense of all MIP bonuses: 

TABLE 1 

Global Adjusted EBITDA Achievement 
  

					
	 Percentage of Global

Adjusted EBITDA target

achieved*
	  	 Actual Global Adjusted EBITDA

achieved (after management

bonuses) ($000s)
	  	 Percentage of earned Plan

actually paid following

EBITDA achievement

	89%	  	$80,000 - $81,899	  	50%
	91%	  	$81,900 - $82,799	  	55%
	92%	  	$82,800 - $83,699	  	60%
	93%	  	$83,700 - $84,599	  	65%
	94%	  	$84,600 - $85,499	  	70%
	95%	  	$85,500 - $86,399	  	75%
	96%	  	$86,400 - $87,299	  	80%
	97%	  	$87,300 - $88,199	  	85%
	98%	  	$88,200 - $89,099	  	90%
	99%	  	$89,100 - $89,999	  	95%
	100% - 105%	  	$90,000 - $95,399	  	100%

  

	*	These percentages represent milestones, so that to achieve payment at a particular level specified above, the Global Adjusted EBITDA must be at
least at that level. 

  

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 2010 Stream Global Services Management Incentive Plan 

Vice Presidents and Above 
  


	5.	Accelerator 

 The
Plan includes an overachievement accelerator allowing the participant to earn up to 200% of their global participant percentage if the Company exceeds its Global Adjusted EBITDA target. The accelerator only applies to the annual Global Adjusted
EBITDA portion of the participant’s MIP Target and not to any quarterly payments. Plan payments will be adjusted in accordance with Table 2 below based on overachievement against a Global Adjusted EBITDA figure (described in Section 7
below) starting at $95,400,000: 
 TABLE 2 

Global Adjusted EBITDA Achievement Accelerator 
  

					
	 Percentage of Global

Adjusted EBITDA accelerator

target achieved*
	  	 Actual Global Adjusted EBITDA
achieved (after management
bonuses)
($000s)
	  	 Accelerator

	>106%	  	$95,400 - $97,199	  	110%
	108%	  	$97,200 - $98,999	  	120%
	110%	  	$99,000 - $101,699	  	130%
	113%	  	$101,700 - $103,499	  	140%
	115%	  	$103,500 - $106,199	  	150%
	118%	  	$106,200 - $107,999	  	160%
	120%	  	$108,000 - $110,699	  	170%
	123%	  	$110,700 - $113,399	  	180%
	126%	  	$113,400 - $114,999	  	190%
	128%	  	$115,000 or above	  	200%

 Global Adjusted
EBITDA/Earnings Chart 

 

 

  

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 2010 Stream Global Services Management Incentive Plan 

Vice Presidents and Above 
  


	6.	Measurement 

 Each
Participant’s achievement against the Target Payout shall be assessed at the end of the 2010 calendar year based upon achievement of the financial targets applicable to the Participant’s responsibilities. Calculation will be subject to the
completion of the Stream Global Services 2010 external audit. 
 For each Participant, the applicable financial metrics and the
percentage of the targets allocated to each is set forth in Appendix C. All metrics measured other than Global Adjusted EBITDA shall be measured in local currency equivalent based upon the budgeted exchange rate as included in the 2010 Budget.

  

	7.	The Plan Components 


The Management Incentive Plan payout will be measured based upon achievement against certain of the following metrics, dependent upon the
Participant’s role in the Company, as set forth in Appendix C: Global Adjusted EBITDA, Regional Adjusted EBITDA and Country/Group Gross Margin Percent. These components are further described below. 

 

	 	A.	GLOBAL ADJUSTED EBITDA: 


Earnings before interest, income taxes, depreciation and amortization, non-cash minority interest income or expense, adjusted for any
acquisitions or divestitures, one time charges such as non-cash foreign currency gains and losses, transaction related costs or amortization of intangibles related to a transaction, non-cash market lease amortization, restructuring charges for items
such as site closures costs, or employee severance related to a transaction, stock compensation charges (including charges recorded under FAS 123R or other similar provisions related to stock compensation charges), write-downs in assets or
intangibles, professional fees and other costs related to acquisitions under FAS 141R, divestitures or financings or other restructuring or transaction related charges. In addition, the Board of Directors and/or Compensation Committee shall have the
right to include other non-recurring items in the determination of Adjusted EBITDA for MIP purposes at their sole discretion (hereafter referred to “Adjusted EBITDA”). The reported Global Adjusted EBITDA is measured against the approved
2010 Stream budget as detailed in Appendix A. 
  

	 	B.	REGION/GROUP ADJUSTED EBITDA 


This component is defined and measured in accordance with U.S. generally accepted accounting practices and the recorded Regional Adjusted
EBITDA measured in local currency equivalents at the budgeted rate and is measured against the approved 2010 Stream budget as detailed in Appendix A. All targets in this section shall be binary (achieved or not achieved) and shall not be subject to
pro-ration or accelerator treatment. 
  

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 2010 Stream Global Services Management Incentive Plan 

Vice Presidents and Above 
  


	 	C.	COUNTRY/GROUP GROSS MARGIN PERCENT 


This component is defined and measured in accordance with U.S. generally accepted accounting practices and the recorded Country/Group
Gross Margin measured in local currency equivalents at the budgeted rate and is measured against the approved 2010 Stream budget as detailed in Appendix A. All targets in this section shall be binary (achieved or not achieved) and shall not be
subject to pro-ration or accelerator treatment. 
  

	8.	Gates and Eligibility Requirements 

  

	 	A.	The 2010 Plan has required financial gates that must be met for any payments to be made under the Plan. The gates are as follows: 


 

	 	i.	Participants will be subject to a Global Adjusted EBITDA gate after inclusion of MIP bonuses. In order for a Participant to be eligible for any Plan payment, the
company must meet its Global Adjusted EBITDA target. In the event that the Company does not meet at least 89% of its Global Adjusted EBITDA target, there will be no Plan payment for any Participants. 


 

	 	ii.	Note also, that in accordance with Table 1 in Section 4 above, in the event that annual Global Adjusted EBITDA is less than $80,000,000 after inclusion of MIP
bonuses (89% of the target Global Adjusted EBITDA), no Plan payments will be made on either the Global or Regional/Country targets. 

  

	 	B.	Participants considered eligible to participate in the Plan, must be in benefit eligible positions. Any exceptions to this must be approved by the Executive Vice
President of Human Resources and the CEO. 

  

	 	C.	To be eligible for any Plan payment, the Participant must be an active employee of Stream on the date actual Plan payments are made. 


 

	 	D.	New employees, or current employees newly promoted to Plan eligibility, will participate on a pro-rated basis depending on the number of full months they are employed
as an eligible Plan Participant beginning the first of the month following hire or promotion date. 

  

	 	E.	Employees hired or promoted for the first time into bonus eligible positions after October 1, 2010 will not be eligible to participate in any component of the 2010
Plan. 

  

	 	F.	Retroactive pay adjustments will not be applied. Payments will be at the base salary in effect at December 31, 2010 for annual payment. 


 

	 	G.	Payment on any particular occasion of any bonus amount in accordance with this Plan shall not create the presumption that any further bonus amount will be paid to the
Participant thereafter under this Plan or otherwise. 

  

	 	H.	 Employees who transfer out of an eligible position during the year into a non-eligible



  

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 2010 Stream Global Services Management Incentive Plan 

Vice Presidents and Above 
  


	 	
position in the Company but who are still employed as of the payment date, will be considered for a pro rata award based on the number of full months in the eligible position and earnings accrued
during those months as a ratio to the full year. 

  

	 	I.	Employees who transfer from one position to another during the year will be considered for a pro rata award based on the number of full months in each position.


  

	 	J.	Participants who live and work in a non-United States location will have their Plan payout calculations performed at corporate headquarters (i.e., comparisons against
metrics will be local currency denominated) and payouts will be issued in their local currency, unless a specific international assignment or other employment agreement specifically provides otherwise. 


 

	 	K.	All payouts will be after applicable withholding taxes for the respective tax jurisdiction. 


 

	9.	Administration 

  

	 	A.	The adoption of this Plan shall not be deemed to give any employee the right to be retained in the employ of Stream or to interfere with the right of the Company to
dismiss any employee at any time, for any reason not prohibited by law nor shall it be deemed to give the Company the right to require any employee to remain in its employ. 


 

	 	B.	Payments under this Plan are not part of the Participant’s base salary, severance or other benefits. 


 

	 	C.	The financial targets assigned and recognized as goals on any of the performance factors may be removed, revised or otherwise modified by the Chief Executive Officer of
the Company or the Compensation Committee of the Board of Directors at any time for any reason. 

  

	 	D.	A Participant’s right to receive payment of an award under the Plan shall be no greater than the right of an unsecured general creditor of the Company. All awards
under the Plan shall be paid from the general funds of the Company, and no special or separate fund shall be established and no segregation of assets shall be made to assure payment of such awards. 


 

	 	E.	The Company reserves the right to amend, terminate and modify this plan at any time in its sole discretion with or without notice. Each Participant, by signing a
Certificate of Acknowledgment, specifically acknowledges this right. Management’s interpretation of the plan is final and in the sole and absolute discretion of Management. The Company reserves the right to make final and binding decisions
regarding the amount of incentive, if any, to be paid to any Participant. 

  

	 	F.	No Participant or third party acting on behalf of or through a Participant shall have any power or right to transfer, assign, anticipate, hypothecate, mortgage,
commute, modify or otherwise encumber in advance any amounts that may be payable hereunder, nor shall any of said amounts be subject to seizure for payment of debt, judgments, alimony or separate maintenance owed by a Participant, or be transferable
by operation of law in the event of a bankruptcy, or otherwise. 

  

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 2010 Stream Global Services Management Incentive Plan 

Vice Presidents and Above 
  


	 	G.	This Plan is administered by, and all decisions regarding any payments hereunder shall be made by Stream, its Management and the Compensation Committee of the Board of
Directors. 

  

	 	H.	All matters of Plan interpretation should be directed to the Executive Vice President, Human Resources or their designee. If any term or condition of this plan is found
to be in non-conformance with a given state, federal or other law, that term or condition will be non-enforceable but will not negate other terms and conditions of the plan. 


 

	 	I.	The Plan shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, USA, without regard to its conflict of laws principles.


  

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 2010 Stream Global Services Management Incentive Plan 

Vice Presidents and Above 
  

 Appendix A 

2010 MIP Financial Targets 
  

											
	 METRIC
	  	 Q1
	  	 Q2
	  	 Q3
	  	 Q4
	  	 TOTAL 2010

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 2010 Stream Global Services Management Incentive Plan 

Vice Presidents and Above 
  

 Appendix A 

2010 MIP Financial Targets 
  

											
	 METRIC
	  	Q1	  	Q2	  	Q3	  	Q4	  	TOTAL 2010
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 2010 Stream Global Services Management Incentive Plan 

Vice Presidents and Above 
  

 Appendix A 

2010 MIP Financial Targets 
  

											
	 METRIC
	  	 Q1
	  	 Q2
	  	 Q3
	  	 Q4
	  	 TOTAL 2010

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 2010 Stream Global Services Management Incentive Plan 

Vice Presidents and Above 
  

 Appendix B 

2010 MIP Payout Example 
  

									
	Participant Name:	 	 [**]
	  		  		  	
					
	Job Title:	 	 [**]
	  		  		  	
					
	Manager Name:	 	 [**]
	  		  		  	
					
	Department:	 	 [**]
	  		  		  	
					
	Eligibility Date:	 	 [**]
	  	Participant Level:	  	[**]	  	
					
	Region:	 	 [**]
	  	Base Salary:	  	[**]	  	
					
	Country:	 	 [**]
	  	2010 MIP Target:	  	[**]	  	
					
	Site Location:	 	 [**]
	  	 2010 MIP Total

Target Amount:
	  	[**]	  	

  

													
	 Measurement
	  	% of
Bonus
Target	 	Annual
Bonus
Target	  	Achievement
Target	  	Actual
Achievement	  	1Achievement
Payout %	  	Year-end
Payout
Amount
	 Global Adjusted EBITDA
	  	45%	 	[**]	  	[**]	  	[**]	  	[**]	  	[**]
	 Regional Adjusted EBITDA
	  	50%	 	[**]	  	[**]	  	[**]	  	[**]	  	[**]
	 Functional Budget
	  	5%	 	[**]	  	[**]	  	[**]	  	[**]	  	[**]
	 Total
	  	100%	 		  		  		  		  	[**]

  

	1.	[**]. 

  

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 2010 Stream Global Services Management Incentive Plan 

Vice Presidents and Above 
  

 Appendix C 

Plan Participant Information Form 
  

									
	Participant Name:	 		  		  		  	
					
	Job Title:	 		  		  		  	
					
	Manager Name:	 		  		  		  	
					
	Department:	 		  		  		  	
					
	Eligibility Date:	 		  	Participant Level:	  		  	
					
	Region:	 		  	Base Salary:	  		  	
					
	Country:	 		  	 2010 MIP

Target %:
	  		  	
					
	Site Location:	 		  	 Annual Target

Amount (100%):
	  		  	

 Your Plan payment is based upon achievement of the following financial objectives: 

 

												
	 	  	Financial Measurement	 
	  
  
  

Level of Responsibility
	 	 Participant Responsibility
	  	Global
Adjusted
EBITDA	 	 	Region
Adjusted
EBITDA	 	 	Country/
Group/Site

Gross Margin %	 
	 	 Executive & Global Participants
	  	100	% 	 	0	% 	 	0	% 
	 	 Region Participants
	  	50	% 	 	50	% 	 	0	% 
	 	 Country/Group/Site Participants
	  	50	% 	 	25	% 	 	25	% 

  

	 	•	 	 VPs target distribution will be 45% Global Adjusted EBITDA, 25% Region, 25% Country/Group, and 5% Achievement of Functional Budget.



  

	 	•	 	 Target distribution for direct reports to the CEO will be 90% Global Adjusted EBITDA and 10% Achievement of Functional Budget



  

	 	•	 	 Chairman & Chief Executive Officer’s target will be based 100% on company performance and will not have any portion of his target tied
to attainment of any functional or departmental budget. 


  

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