[Federal Register Volume 60, Number 54 (Tuesday, March 21, 1995)]
[Notices]
[Pages 14983-14984]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 95-6871]



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OFFICE OF PERSONNEL MANAGEMENT

Notice of Request for Expedited Review of Employment Information 
Customer Service Survey

AGENCY: Office of Personnel Management.

ACTION: Notice.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1980 (title 
44, U.S. Code, chapter 35), this notice announces a request for 
clearance of a new information collection. The Employment Information 
Customer Service Survey authorized by Executive Order 12862, will be 
used to determine the job seeking public's level of satisfaction with 
OPM's service. The information obtained from the survey will be used to 
identify areas where service improvements are necessary. Participation 
is voluntary.
    Approximately 60,000 surveys will be completed annually. We 
estimate it will take 10 minutes to complete this form. The total 
annual burden is 10,000 hours.
    A copy of the proposal is appended to this notice.

DATES: Comments on this proposal should be received on or before March 
27, 1995. The Office of Management and Budget has been requested to 
take action within 10 days.

ADDRESSES: Send or deliver comments to: Joseph Lackey, OPM Desk 
Officer, Office of Information and Regulatory Affairs, Office of 
Management and Budget, Docket Library, Room 10102, 725 17th Street, 
NW., Washington, DC 20503.

U.S. Office of Personnel Management.
James B. King,
Director.

Federal Employment Information Customer Service Survey

    Our goal is to provide service that meets your needs. Please take a 
few minutes to let us know how well we have served you, and how we may 
better serve you in the future. Please respond to each question by 
circling the number that corresponds to your answer. We have provided a 
postage paid envelope. Thank you for your time!

                                                                                                                                                        
                                                                                    I Called                   I Wrote                  I Visited       
                                                                                                                                                        
1) How did you contact OPM?...............................................                        1                         2                         3 
2) Why did you contact us?                                                                                                                              
    1: To obtain general information about Federal employment                                                                                           
    2: To find out what specific jobs are open and how to apply                                                                                         
    3: To obtain job information materials                                                                                                              
    4: To submit an application or take a test                                                                                                          
    5: Other________________                                                                                                                            
                                                                                                                                                        


                                                                                                                
                                                                                                      Does not  
                               Not at all                  Moderately                  Completely       apply   
                                                                                                                
3) Was our staff:                                                                                               
    <bullet>  courteous?....            1             2             3             4             5             6 
    <bullet>  responsive?...            1             2             3             4             5             6 
    <bullet>  knowledgeable?            1             2             3             4             5             6 
    <bullet>  available to                                                                                      
     answer your questions                                                                                      
     (in person or by                                                                                           
     phone)?................            1             2             3             4             5             6 
4) Was our service:                                                                                             
    <bullet>  timely?.......            1             2             3             4             5             6 
    <bullet>  successful in                                                                                     
     meeting your                                                                                               
     information needs?.....            1             2             3             4             5             6 
5) Was our employment                                                                                           
 information:                                                                                                   
    <bullet>  current?......            1             2             3             4             5             6 
    <bullet>  accurate?.....            1             2             3             4             5             6 
    <bullet>  helpful?......            1             2             3             4             5             6 
    <bullet>  easy to                                                                                           
     access?................            1             2             3             4             5             6 
6) How helpful were the                                                                                         
 following services:                                                                                            
    <bullet>  talking to an                                                                                     
     Information Specialist                                                                                     
     in person..............            1             2             3             4             5             6 
    <bullet>  talking to an                                                                                     
     Information Specialist                                                                                     
     by telephone...........            1             2             3             4             5             6 
    <bullet>  writing to an                                                                                     
     Information Specialist.            1             2             3             4             5             6 
    <bullet>  using our                                                                                         
     automated systems                                                                                          
     (e.g., touchscreen)....            1             2             3             4             5             6 
7) Did we:                                                                                                      
    <bullet>  tell you how                                                                                      
     to contact us with                                                                                         
     complaints or                                                                                              
     suggestions regarding                                                                                      
     our services (if                                                                                           
     applicable)?...........            1             2             3             4             5             6 
    <bullet>  encourage your                                                                                    
     comments to better meet                                                                                    
     your needs in the                                                                                          
     future?................            1             2             3             4             5             6 
8) If you requested material from us, how long did it take to receive it?                                       
                                                                                                                


                                                                                                                
       1 week or less                 1-2 weeks                More than 2 weeks       Did not request material 
                                                                                                                
             1                            2                            3                           4            
                                                                                                                
                                                                                                                
                                                                                                                


9) Please tell us how we may better serve you. If possible, when making 
 your comments, please tell us which question number(s) above (#1       
 through 8) they refer to:                                              
                                                                        
                                                                        
                                                                        
[[Page 14984]]                                                          
                                                                        
10) If you wish, please give us your name, address, and telephone       
 number:                                                                
                                                                        
                                                                        
                                                                        
Public Burden Statement: Executive Order 12862 authorizes the           
  solicitation of this information. The purpose of this collection is to
  find out how well the Office of Personnel Management is serving the   
  public. Participation is voluntary. We think providing this           
  information takes an average of 10 minutes, including the time for    
  reviewing instructions and reviewing the requested information. Send  
  comments regarding our estimate or any other aspect of this form,     
  including suggestions for reducing time needed to Paperwork Reduction 
  Project, OMB Clearance Number 3206-xxxx, Office of Management and     
  Budget, Washington, D.C. 20503.                                       

[FR Doc. 95-6871 Filed 3-20-95; 8:45 am]
BILLING CODE 6325-01-M