# Patent

## Title
Method and system for vendor management

## Abstract

A method and system for managing business transactions, such as mortgages or other financial transactions. A business transaction between an end user and a financial institution includes sub-transactions between the end user and a vendor. A software system performs functions to complete the business transaction. Automated ordering allows an end user to quickly and easily order a sub-transaction without input from the financial institution or the vendor, and also automatically orders sub-transactions upon satisfaction of a trigger event. Vendor management functionality allows a financial institution to manage the transactions of a vendor. Qualitative performance analysis functionality allows an end user to monitor and evaluate a vendor's price, turn-around time, quality score, and overall score. Vendor distribution functionality distributes sub-transactions among vendors. Vendor management company functionality allows a vendor management company—a vendor that outsources some or all of its sub-transactions to independent service providers—to effectively use the system.

## Background
This application is a Divisional application of U.S. application Ser. No. 10/937,879 filed Sep. 10, 2004, which claims priority to U.S. Provisional Application No. 60/502,273 filed Sep. 12, 2003. The entirety of each of these patent applications is incorporated herein by reference.


BACKGROUND OF THE INVENTION
1. Field of the Invention
The present invention relates to a method and system for managing business transactions that require goods or services from multiple vendors, and in particular to a method and system for providing a banking transaction to an individual while managing sub-transactions with one or more vendors.
2. Background of the Technology
There exist in the art paper-based methods and systems for completing financial transactions, such as providing mortgages, but these systems are typically slow and costly. Computer-implemented systems to manage financial transactions are also known, but these systems typically do not contain functionality to manage each step in the lifespan of a financial transaction. In particular, they do not provide functionality to initiate or track sub-transactions that are necessary for the completion of a financial transaction.
There is an unmet need in the art for methods and systems for the management of financial transactions, that include functionality to manage sub-transactions. A sub-transaction, also interchangeably referred to herein as an order or a product, relates to goods or services being provided during the life of the transaction, and sub-transactions help to define parameters of the transaction or otherwise bring the transaction to completion. For example, a financial institution or other company (also interchangeably referred to herein as a customer), such as a mortgage company, wishes to make a transaction with an end user. For example, the transaction may be providing a mortgage, and the end user may be an individual or business. The transaction may require the completion of one or more sub-transactions. One example of such a sub-transaction is a home inspection. Sub-transactions include transactions between the end user and a vendor, such as an inspection company, which has a service agreement with the financial institution. Sub-transactions also include, for example, transactions between the end user and the financial institution, between the financial institution and a vendor, or between a vendor and another party, such as an independent service provider.
There is an unmet need in the art for automated vendor distribution functionality that enables a financial institution or another requesting party to automate the distribution of sub-transactions to select vendors. There is a further need to provide order tracking and order management functionality. There is also a need to create a system that is tailored to the needs of a vendor management company. A vendor management company, also interchangeably referred to herein as a network vendor, is a vendor which itself outsources some or all sub-transactions to local independent contractors or service providers.
SUMMARY OF THE INVENTION
The present invention provides a structure and platform that embodies an effective method and system for managing business transactions between an end user and a financial institution, where the business transactions include one or more sub-transactions between a vendor and the end user or financial institution. For example, when an end user obtains a loan from a financial institution or enters into another financial transaction, goods and services are ordered in conjunction with the loan or other financial transaction. These goods and services, or sub-transactions, include, for example, a flood order, an inspection, a business process outsourcing (BPO), an appraisal, an automated valuation model (AVM), a mortgage insurance (MI) policy, or other sub-transactions associated with the loan or other financial transaction. In one embodiment, the present invention includes systems and methods for ordering these sub-transactions from vendors. The sub-transactions may be ordered by the end user, by the financial institution, by a member of an outsourced labor force, by a real estate agent or other agent for the end user, or by another party. In one embodiment, the present invention includes systems and methods for selecting a vendor for a sub-transaction.
In addition, in one embodiment, the present invention is branded and customized to a particular financial institution or other company. Furthermore, the present invention allows outsourcing of non-automated transaction management operations, such that, for example, the human labor force required for transaction management is outsourced to a third party or other entity that is, for example, unrelated to the financial institution.
The present invention streamlines business processes, such as providing mortgages or performing other financial transactions, by, among other things, automating many traditionally manual steps. This eliminates manual errors and reduces cost, and also does not require a company to hire additional employees. The present invention is capable of being integrated into existing business infrastructure, and is capable of interfacing with other software applications.
The present invention enables mortgage lenders and others to reengineer their mortgage origination and servicing processes. This reduces operating costs and allows for a process that is fully electronic.
One embodiment of the present invention provides automated ordering functionality. In one embodiment, automated ordering apprises an end user that a particular sub-transaction is required or optional, and allows an end user to quickly and easily order a sub-transaction, without input from the financial institution or the vendor. In one embodiment, automated ordering functionality also automatically orders sub-transactions upon the ordering of a transaction or is otherwise automatically triggered. Automated ordering may thereby reduce cost and may reduce erroneous ordering.
One embodiment of the invention includes vendor management processing and set-up functionality. This functionality allows a financial institution to manage the transactions of a vendor, including real-time calculation of vendor capacity, threshold, and late-order ratios.
One embodiment of the invention includes qualitative performance analysis functionality. This functionality allows an end user or other requesting party to monitor and evaluate a vendor's price for a given sub-transaction, as specified in the service contract between the vendor and the financial institution. This functionality also allows an end user or other requesting party to monitor and evaluate such measures as a vendor's turn-around time and quality score. The qualitative performance analysis functionality further calculates an overall score for the vendor, such as by combining and weighting the turn-around and quality scores and providing a score via a scoring mechanism for evaluating a vendor's turn-around time performance.
One embodiment of the invention includes vendor distribution functionality. This functionality distributes sub-transactions among vendors, taking into account criteria such as a vendor's price, turn-around time, quality score, capacity, threshold, late order ratios, outstanding late order volume, outstanding new order volume, and the like. Vendor distribution functionality also includes functionality to withhold order distribution to a specified vendor for a specified period of time.
One embodiment of the invention includes vendor management company functionality. This functionality allows a vendor management company—e.g., a vendor that outsources some or all of its sub-transactions to independent service providers or the like—to effectively use the system. This functionality provides a vendor management company with many of the same tools available to the financial institution, such as automated distribution of orders to independent service providers and qualitative analysis of the independent service providers.
One embodiment of the invention provides a customizable system that can be tailored for a particular financial institution or other company. Customizing the system includes branding the system, or altering the look, feel, and user interaction with the system. Customizing the system further includes tailoring the capabilities of the system in accordance with vendor rules and policies concerning the requirements for transactions and sub-transactions. In one embodiment, customizing the system also includes adding automated support for the day-to-day operations of a particular financial institution or other company.
One embodiment of the invention provides a method and system that allow outsourcing of the human labor force that performs non-automated transaction management tasks. Outsourcing allows the system to be implemented in such a way that the financial institution or the vendors have little or no interaction with the system.
In one implementation, each type of transaction has a unique profile. The profile specifies, for example, the relationship between an end user and the financial institution. For example, the profile may specify the terms of a home loan. To select a transaction for a particular end user, in one embodiment, parameters matching the end user's requirements are input, and a transaction with a profile matching the input parameters is selected. Furthermore, the profile for a given transaction specifies, for example, which sub-transactions are required or are optional for the transaction. This assists in triggering automatic ordering of sub-transactions.
Additional advantages and novel features of the invention will be set forth in part in the description that follows, and in part will become more apparent to those skilled in the art upon examination of the following or upon learning by practice of the invention.



BRIEF DESCRIPTION OF THE FIGURES
In the drawings:
FIG. 1 shows various features of an example computer system for use in conjunction with an embodiment of the present invention;
FIG. 2 presents an example flow diagram of functions performed in accordance with an embodiment of the present invention;
FIG. 3 presents an exemplary system diagram of various hardware components and other features, in accordance with an embodiment of the present invention;
FIG. 4 is a block diagram of various system components, in accordance with an embodiment of the present invention;
FIG. 5 presents an example flow diagram of functions performed in accordance with an embodiment of the present invention;
FIG. 6 presents an example flow diagram of functions performed in accordance with an embodiment of the present invention;
FIGS. 7-57 show sample Graphical User Interface (GUI) screens presented to a user in conjunction with an embodiment of the present invention;
FIG. 58 is a block diagram illustrating a sample corporate hierarchy in conjunction with an embodiment of the present invention;
FIG. 59 is a block diagram illustrating various functionalities of a system in conjunction with an embodiment of the present invention; and
FIGS. 60-61 illustrate a branded customer portal in conjunction with an embodiment of the present invention.



DETAILED DESCRIPTION
Among other advantages, the present invention maximizes process efficiencies and reduces customer costs by automating additional processes in the transaction management lifecycle. For example, when an end user obtains a loan from a financial institution or enters into another financial transaction, goods and services are ordered in conjunction with the loan or other financial transaction. These goods and services, or sub-transactions, include, for example, a flood order, an inspection, a business process outsourcing (BPO), an appraisal, an automated valuation model (AVM), a mortgage insurance (MI) policy, or other sub-transactions associated with the loan or other financial transaction. In one embodiment, the present invention includes systems and methods for ordering these sub-transactions from vendors. The sub-transactions may be ordered by the end user, by the financial institution, by a member of an outsourced labor force, by a real estate agent or other agent for the end user, or by another party. In one embodiment, the present invention includes systems and methods for selecting a vendor for a sub-transaction.
Advantages of the present invention include the following: 1) providing customers with superior vendor management tools to automate the vendor management process; 2) creating a competitive advantage in the vendor management and transaction management market space; and 3) providing sufficient tools and features to eliminate the need to maintain another order tracking system.
The present invention works in conjunction with features designed to provide foundational vendor management functionality, as well as automated vendor distribution tools. Automated vendor distribution functionality provides requesting parties with the ability to automate the distribution of orders to select service providers based upon various loan file criteria, as well as such factors as geographic location, vendor capacity, and threshold limits. The present invention provides additional vendor management functionality to a suite of management tools.
The present invention also provides features to satisfy the order tracking and management needs of the system manager. These additional features reduce operational costs as well as expand the functionality to encompass the needs of the vendor management company, also herein interchangeably referred to as a Network Service Provider (service provider who outsources a majority of the products and services to local independent service providers).
The present invention contains features that address the following areas, among others: 1) automated ordering; 2) vendor management processing/set-up; 3) enhanced qualitative analysis; 4) vendor distribution enhancements; 5) vendor management company accommodations; and 6) financial institution operational needs.
Automated Ordering
The Automated Ordering functionality offers full end-to-end order placement automation, optionally without the need for user intervention. This feature reduces customer costs due to the reduction in manual processes, and also reduces erroneous product ordering (e.g., ordering the wrong set of products for a specified loan).
The Automated Ordering feature allows users to utilize File and Order data to determine which products to order and when to order them. For example, a customer is able to automatically order a BPO for loans with a loan type of “refinance,” and to order a full appraisal for loans with a loan type of “purchase.” The functionality is designed to also combine comparison logic to automate the order placement process. For instance, a customer may want loans with a loan-to-value ratio (LTV) greater than 95%, and with a loan product of “home equity line of credit” (HELOC), handled differently than loans with a loan-to-value ratio (LTV) less than 95% and loan product of “conforming.” Essentially, the Automated Ordering features handle the typical decision making scenarios that customers face on a daily basis.
To maximize the effectiveness of Automated Ordering functionality, one embodiment of the present invention offers automated product selection and order placement capabilities for various scenarios, such as file creation and order fulfillment.
The file creation scenario enables customers to trigger the automated product selection and order placement at the time a file is created. Under this scenario, file level data is utilized to determine the appropriate products to order for the specified file. The file level data includes typical order placement data, such as Premium Type, Rate Type and Renewal Type for the Mortgage Insurance product.
The order fulfillment scenario enables automatic product selection and order placement based upon order fulfillment data. Under this scenario, order fulfillment data is utilized to determine the appropriate products to order for the specified file. An example would be when a customer orders an AVM product and would like a BPO ordered if the AVM fulfillment Property Value is 10% less or greater than the Estimated Property Value.
In one embodiment, automated product selection enables requestors to create custom decision rules to automatically place orders for required products. The decision rules are based, for example, on “If, Then” logic and can include any data element from the following: loan data (pre-fulfillment data), indicating the type of loan or other transaction; fulfillment data, indicating which orders have been completed; and file/order status data, indicating the status of outstanding orders.
Loan data (pre-fulfillment data) indicates the type of loan or other transaction. In one embodiment, loan data also includes data indicating which products to order for the transaction. Loan data triggers, for example, the automatic ordering of necessary products based on file data or other transaction data. Automated ordering based on loan data eliminates the product ordering decision process and provides tool to ensure that Vendor Order Allocation requirements are satisfied.
Fulfillment data indicates which orders have been completed. Fulfillment data triggers, for example, the ordering of subsequent products based on the result of fulfillment data. For example, when an AVM value is delivered and it is greater than 20% of the original appraised value, a BPO is automatically ordered. Automated ordering based on fulfillment data eliminates the manual processing that occurs when products are fulfilled. For example, if the product is rejected, the order is automatically placed with a different vendor. As another example, if the fulfillment data does not meet the acceptance rules, an alternative product is automatically ordered.
File/order status data indicates the status of outstanding orders. File/order status data triggers, for example, automatic ordering of alternative or supplemental products based on the result of specified status changes. For example, when a mortgage loan is funded, an MI policy can automatically be activated and a flood zone determination can be automatically upgraded from a one-time to a life-of-loan. Automated ordering based on file/order status data eliminates the manual processing that occurs when the status of a file or order changes.
Vendor Management Processing
The Vendor Management Processing features enable real-time calculation of vendor capacity, threshold and late order ratios; enhanced acknowledgement file capabilities; and enhancements to vendor management distribution processing trigger, including pre-order placement.
The present invention also provides functionality to aid vendors and Vendor Management Companies (VMCs). One embodiment of the present invention includes functionality to automate the selection of an independent service provider for an order. Vendor Management Processing features also provide functionality to score independent service providers.
One embodiment of the present invention uses a parent-child infrastructure to describe corporations, such as vendors. Thus, a corporation may be described as a hierarchy. For example, a corporation is described as a parent, subsidiaries are described as children of the corporation, and offices are described as children of subsidiaries. Users are described as children of offices. The present invention may include additional parent-child infrastructure describing some users as children of others. Additionally, work groups may be defined, which include users from one or more offices. This is simply one example of a parent-child hierarchy for a corporation. Many others are possible.
The parent-child infrastructure (PCI) enables support of companies with multiple levels in their corporate hierarchy. PCI provides the ability to track orders and generate reports at any level in the hierarchy.
PCI features enable vendors or others to: customize corporate level labels, add offices at each level, add users to each office, view the corporate hierarchy, add users to multiple workgroups, assign orders to workgroups, search files by corporate level and office, generate reports by corporate level and office, view the administrative history log, provide certain privileges (e.g., menu options, products to order, order assignment) for normal users, access enhanced setup for products to order, bulk assign orders to workgroups, assign files to users or workgroups, bulk assign files to a project, or display file assignment in the order manager.
Qualitative Analysis
The Qualitative Analysis segment provides qualitative performance analysis tools for customers. Features enable the requesting party to monitor and evaluate a service provider's Service Level Agreement price, turn-around time, and quality score. Qualitative analysis functionality also generates a unique score for each customer's service provider by supporting the ability to combine and weight the qualitative and timeline performance scores. Embodiments of the invention also include a scoring mechanism for evaluating a service provider's turn-around-time performance. These Qualitative Analysis functionalities allow for greater support of multiple vendor selection methodologies.
In one embodiment, a cumulative vendor score is based on a customized ratio. The cumulative vendor score is calculated, for example, by summing a weighted vendor quality score and a weighted vendor service score. The vendor quality score may incorporate factors such as customer satisfaction and price, and the vendor service score may take into account such factors as late orders and turnaround time.
Vendor Distribution
The present invention provides functionality to automatically distribute work to vendors based on a set of criteria. These criteria include the features of the Qualitative Analysis segment, as well as additional distribution criteria and logic. The present invention provides the ability to manage the distribution levels based upon a service provider's outstanding late order volume and new order volume, as well as withholding order distribution to a specified vendor for a specified period of time.
Vendor Management Company Accommodations
The present invention provides additional functionality for Vendor Management Companies (VMCs). VMCs maintain and manage large groups of independent service providers. An example would be a company that receives nationwide orders for appraisal services and in turn distributes those orders to smaller independent service providers across the nation. The independent service provider then submits the product fulfillments back to the VMC. The VMC then reviews the work product for quality and transfers the fulfillment to the original ordering party. The present invention provides the VMC with the same vendor management tools available to the Requestor. The present invention allows a VMC to automate the distribution of orders to their down-line service providers, or perform qualitative analysis of the down-line service provider's performance.
Financial Institution Operational Needs
The present invention provides a set of operational tools to support the day-to-day operational and management needs of the financial institution. The tools are fully integrated with applications and may even reside with the present invention. By providing operational tools for the customer, the customer can eliminate the need to maintain and manage a separate order tracking system.
In one embodiment of the present invention, an outsourced labor force assists in non-automated transaction management operations. In one embodiment, the labor force-assisted operations include, for example: mortgage origination transactions, such as processing, decisioning, and closing; accounting services, such as cashiering, accounts payable, corporate accounting functions, and investor reporting; call center services, such as early stage collection, inbound customer service calls, skip tracing, and late stage unsecured collections; title insurance services, such as assignments and lien releases; mortgage servicing, such as customer research/services, escrow, payoffs and loan satisfactions, and loan setup/imaging; default services, such as loan resolution/bankruptcy and foreclosure/REO/claims; real estate analytics, such as reality advisors, commercial servicing, and mortgage analytics/capital markets; and data entry services.
Example embodiments will now be described in conjunction with the following figures.
FIG. 1 shows various features of an example computer system 600 for use in conjunction with an embodiment of the present invention. As shown in FIG. 1, the computer system is used by a requestor 602 or a representative of the requestor 602 to order goods or services from a vendor 604. The system includes a REALPayments and Softrax module 606 that includes functionality for billing, billing presentment, charges, pricing, and vendor setup. The system also includes a REALPayments module 608 that includes functionality for approval, dispute resolution, invoice, payments, and constructive receipts. The system 600 also includes functionality for invoice creation. The system 600 also includes or otherwise has access to one or more databases, such as, for example, a REALServicing database 610, a REALTrans database 612, an accounts receivable (AR) database 614, an accounts payable (AP) database 616, and a general ledger (GL) database 618. Features of the REALPayments and Softrax module 606, the REALPayments module 608, and the REALServicing, REALTrans, AR, AP, and GL databases 610, 612, 614, 616, and 618 are described in copending U.S. patent application Ser. No. 09/512,845 titled “Method for Workflow Processing Through Computer Network,” filed Feb. 25, 2000; copending U.S. patent application Ser. No. 10/102,104 titled “Management and Reporting System and Process for Use with Multiple Disparate Data Base,” filed Mar. 19, 2002; copending U.S. patent application Ser. No. 10/408,079 titled “Method and Apparatus for Providing Selective Access to Information,” filed Apr. 4, 2003; copending U.S. Provisional Application Ser. No. 60/495,103 titled “Electronic Ordering, Invoice Presentment, and Payment System and Method,” filed Aug. 15, 2003; copending U.S. patent application Ser. No. 10/729,019 titled “Expense Tracking, Electronic Ordering, Invoice Presentment, and Payment System and Method,” filed Dec. 8, 2003. The entirety of each of those patent applications is incorporated herein by reference.
FIG. 2 presents an example flow diagram showing the pages a user might encounter, in accordance with an embodiment of the present invention. A user first places an order 500. If Vendor Management (VM) is not enabled, an Xpress ordering Graphical User Interface (GUI) screen is displayed 502. The user then, for example, selects one or more sub-transactions (also referred to as orders or products) 504, and submits the order 506.
If VM is enabled, a VM Xpress ordering GUI page is displayed 508. If Automated Product Selection (APS) is used, the APS profile is processed 510 and the sub-transaction or product(s) is selected 512. If APS is not used, the user then selects products 504. The order is then submitted 506.
If AVS is used, the AVS engine processes order and vendor parameters 514 and selects a vendor(s) 516.
If only one sub-transaction, product, or order has been triggered, a vendor criteria GUI screen is displayed 518 and vendor criteria are selected. The vendor criteria are then submitted 520. The file data for the transaction are retrieved 522. Some fields in the order or sub-transaction are populated with data from the transaction 524, and a product order form GUI screen is displayed. A user edits the product order form, and the order form is then submitted 526. Information about the order or sub-transaction is displayed 528, for example, automatically or at a request from a user.
If more than one product, order, or sub-transaction have been triggered, a vendor selection GUI screen is displayed 530, and the user edits a pre-selected vendor list. The edited vendor list is then submitted 532. The file data for the transaction are retrieved 534 and fields in the sub-transactions are populated with data from the transaction. A consolidated order form GUI screen is displayed 536. The order form is submitted 538 and the information about the orders or sub-transactions is displayed 540.
In one embodiment, the invention includes machine-executable instructions stored in a computer-readable medium. These machine-executable instructions include software functions that perform specific actions. A list of the software functions of this embodiment is shown in Table 1.
The present invention may be implemented using hardware, software or a combination thereof and may be implemented in one or more computer systems or other processing systems. In one embodiment, the invention is directed toward one or more computer systems capable of carrying out the functionality described herein. An example of such a computer system 200 is shown in FIG. 3.
Computer system 200 includes one or more processors, such as processor 204. The processor 204 is connected to a communication infrastructure 206 (e.g., a communications bus, cross-over bar, or network). Various software embodiments are described in terms of this exemplary computer system. After reading this description, it will become apparent to a person skilled in the relevant art(s) how to implement the invention using other computer systems and/or architectures.
Computer system 200 can include a display interface 202 that forwards graphics, text, and other data from the communication infrastructure 206 (or from a frame buffer not shown) for display on the display unit 230. Computer system 200 also includes a main memory 208, preferably random access memory (RAM), and may also include a secondary memory 210. The secondary memory 210 may include, for example, a hard disk drive 212 and/or a removable storage drive 214, representing a floppy disk drive, a magnetic tape drive, an optical disk drive, etc. The removable storage drive 214 reads from and/or writes to a removable storage unit 218 in a well-known manner. Removable storage unit 218, represents a floppy disk, magnetic tape, optical disk, etc., which is read by and written to removable storage drive 214. As will be appreciated, the removable storage unit 218 includes a computer usable storage medium having stored therein computer software and/or data.
In alternative embodiments, secondary memory 210 may include other similar devices for allowing computer programs or other instructions to be loaded into computer system 200. Such devices may include, for example, a removable storage unit 222 and an interface 220. Examples of such may include a program cartridge and cartridge interface (such as that found in video game devices), a removable memory chip (such as an erasable programmable read only memory (EPROM), or programmable read only memory (PROM)) and associated socket, and other removable storage units 222 and interfaces 220, which allow software and data to be transferred from the removable storage unit 222 to computer system 200.
Computer system 200 may also include a communications interface 224. Communications interface 224 allows software and data to be transferred between computer system 200 and external devices. Examples of communications interface 224 may include a modem, a network interface (such as an Ethernet card), a communications port, a Personal Computer Memory Card International Association (PCMCIA) slot and card, etc. Software and data transferred via communications interface 224 are in the form of signals 228, which may be electronic, electromagnetic, optical or other signals capable of being received by communications interface 224. These signals 228 are provided to communications interface 224 via a communications path (e.g., channel) 226. This path 226 carries signals 228 and may be implemented using wire or cable, fiber optics, a telephone line, a cellular link, a radio frequency (RF) link and/or other communications channels. In this document, the terms “computer program medium” and “computer usable medium” are used to refer generally to media such as a removable storage drive 214, a hard disk installed in hard disk drive 212, and signals 228. These computer program products provide software to the computer system 200. The invention is directed to such computer program products.
Computer programs (also referred to as computer control logic) are stored in main memory 208 and/or secondary memory 210. Computer programs may also be received via communications interface 224. Such computer programs, when executed, enable the computer system 200 to perform the features of the present invention, as discussed herein. In particular, the computer programs, when executed, enable the processor 204 to perform the features of the present invention. Accordingly, such computer programs represent controllers of the computer system 200.
In an embodiment where the invention is implemented using software, the software may be stored in a computer program product and loaded into computer system 200 using removable storage drive 214, hard drive 212, or communications interface 224. The control logic (software), when executed by the processor 204, causes the processor 204 to perform the functions of the invention as described herein. In another embodiment, the invention is implemented primarily in hardware using, for example, hardware components, such as application specific integrated circuits (ASICs). Implementation of the hardware state machine so as to perform the functions described herein will be apparent to persons skilled in the relevant art(s).
In yet another embodiment, the invention is implemented using a combination of both hardware and software.
FIG. 4 presents an exemplary system diagram of various hardware components and other features in accordance with an embodiment of the present invention. As shown in FIG. 4, in an embodiment of the present invention, data and other information and services for use in the system is, for example, input by an end user 30 via a terminal 31. The terminal 31 is coupled to a server 33 via a network 34, such as the Internet, via couplings 35, 36. In one embodiment, a vendor 39 also inputs information/data via a terminal 37 coupled 38 to the network 34. Furthermore in one embodiment, a member of an outsourced workforce 40 inputs information/data via a terminal 41 coupled 42 to the network 34, and in another embodiment, a member of a financial institution workforce 43 inputs information/data via a terminal 44 coupled 45 to the network 34.
Each of the terminals 31, 37, 41, 44 is, for example, a personal computer (PC), minicomputer, mainframe computer, microcomputer, telephone device, personal digital assistant (PDA), or other device having a processor and input capability. The terminal 31 is coupled to a server 33, such as a PC, minicomputer, mainframe computer, microcomputer, or other device having a processor and a repository for data or connection to a repository for maintained data.
In operation, in an embodiment of the present invention, via the network 34, vendor data, transactional data, sub-transactional data, order data and/or other information is communicated with the server 33. The server 33 receives and resolves the transaction including triggering and resolving sub-transactions, stores data regarding the transaction, vendor, and sub-transaction, and documents the transaction (e.g., electronically).
In one embodiment, the present invention uses active server page (ASP) technology to deliver information and services to a user. This may include one or more ASPs stored on the server 33. This reduces the maintenance expense and hardware expense, results in limited implementation/integration costs, limited support expense, and low total cost of ownership.
In one embodiment of the present invention, information relating to a transaction, such as a loan, is stored electronically. This information is referred to interchangeably as a virtual loan file. Among other things, the virtual loan file enables data mining, reduces post closing quality reviews, facilitates secondary market due diligence, streamlines loan servicing functions, reduces data archive costs, reduces processing costs, automates routine and decision based processes, and reduces data entry errors.
In one embodiment, the present invention includes a branded customer portal, which enables a customer, such as a mortgage company, to tailor the look and feel of a software system, as well as the information and services provided by the software system, to the company's particular needs.
FIG. 5 shows an example flow diagram of a process for providing automatic ordering for a sub-transaction associated with a particular transaction, in accordance with an embodiment of the present invention. This flow diagram demonstrates automatic ordering of a sub-transaction, triggered by the input of a transaction. As shown in FIG. 5, specific parameters for a particular transaction, such as a loan, are input into the system 300. In one implementation, this action is performed, for example, by a member of an outsourced labor force. Alternatively, the parameters are input by an end user, such as an individual wishing to obtain a mortgage. The parameters input into the system are then processed 302. A transaction matching the input parameters is then selected 304. For example, a particular type of home loan may be selected that matches the parameters. If there is no transaction with a profile matching the parameters, the file or transaction is moved to an exception bin 306.
In one embodiment, if a transaction matching the input parameters is selected, one or more sub-transactions or orders, such as providing products or services, are automatically selected 308. The sub-transactions automatically selected 308 are, for example, sub-transactions that are required for the selected transaction. If the auto-vendor selection function is not present or is not selected, the sub-transactions, also referred to as orders, move to the vendor selection page 310, and vendor(s) for the sub-transaction(s) are manually selected 311. The vendor(s) are manually selected 311, for example, by an end user, by an employee of the financial institution, or by a member of a third-party outsourced labor force.
If the auto-vendor selection function is present and is enabled, a vendor is automatically selected 312. If no additional information for the sub-transaction or order is required, the order is placed 314. If additional information for the sub-transaction or order is required, an order form corresponding to the order is edited 316, for example, by an end user, by an employee of the financial institution, or by a member of a third-party outsourced labor force. In one embodiment, additional information is input 318, by such users as, for example, the end user, the employee of the financial institution, or the member of a third-party outsourced labor force. The order is then placed 320.
FIG. 6 shows an example flow diagram of a process for providing automatic ordering for a sub-transaction associated with a particular transaction, in accordance with an embodiment of the present invention. This flow diagram demonstrates automatic ordering of a second sub-transaction, triggered by the completion of a first sub-transaction. This type of triggering may be useful, for example, in situations in which two or more sub-transactions must occur in a particular sequence. The sequence of the sub-transactions is be specified, for example, in the profile for a particular transaction.
The automatic ordering process begins, for example, when a vendor sends a product fulfillment indication 400, signifying that the vendor has completed a first sub-transaction. The sub-transaction is associated with a particular instance of a particular transaction, such as a particular type of home loan for a particular end user. The product fulfillment is then received 402. In one embodiment, a particular identification code is examined or processed 404 to identify the instance of the transaction. The parameters of the instance of the transaction are processed or updated 406.
Fulfillment profile selection 408 is then performed. This includes, for example, examining the profile for the transaction to determine if the fulfillment of the first sub-transaction triggers a second sub-transaction. If the profile does not indicate that a second sub-transaction should be triggered, no action is taken 410. If the profile indicates that one or more second sub-transactions should be triggered, the subsequent sub-transaction(s) are selected 412 (e.g., automatically). The following actions are then optionally performed for each of the subsequent sub-transaction(s). Automatic Vendor Selection (AVS) rules are examined and run 414, and an AVS profile is selected 416. If there is a problem with one of the AVS processing functions, the file or loan is moved to an exception bin 418. Otherwise, a vendor is selected 420 (e.g., automatically) for the subsequent sub-transaction and an order is placed 422 for the subsequent sub-transaction.
FIGS. 7-56 illustrate example GUI screens presented to a user ordering goods and services, in accordance with an embodiment of the present invention. After logging in or otherwise entering the system, a user is presented with the GUI screen of FIG. 7. The user selects “Vendor Admin” and is presented with the GUI screen of FIG. 8. The user selects “Score Cards” and is presented with the GUI screen of FIG. 9. The user selects “Cumulative Score” and is presented with the GUI screen of FIG. 10. The GUI screen presents the user with all the cumulative score cards the user has previously created, and presents the user with an option to create a new cumulative score card.
The user selects “Create new score card” and is presented with the GUI screen of FIG. 11. The user enters information pertaining to the items and vendors to be scored in FIGS. 11-12, and selects “Save” to create a new score card.
If the user selects “Service Score” from the GUI screen of FIG. 9, the GUI screen of FIG. 13 is presented. This screen displays all the service score cards, each card including a timeliness score or service score. The user has the option to create a new service score card by entering information into the GUI screens of FIGS. 14-15.
If the user selects “Automated Scoring” from the GUI screen of FIG. 9, the GUI screen of FIG. 16 is presented. This screen displays all the automated score cards. The user has the option to create a new automated score card by entering information into the GUI screens of FIGS. 17-18.
If the user selects “Quality score” from the GUI screen of FIG. 9, the GUI screen of FIG. 19 is presented. This screen displays all the quality score cards, which score the quality of work. The user has the option to create a new quality score card by entering information into the GUI screen of FIG. 20.
FIG. 21 is a GUI screen that allows a user to select a vendor for a particular order and to transmit the order to the vendor. FIGS. 22-23 are GUI screens that allow a user to place a bulk order for an order package consisting of two or more goods or services. Bulk ordering provides, for example, a cost benefit to the user. The user may select a vendor for each product or may enable autoselect, in which case the vendors will be automatically selected.
FIGS. 24-35 are sample GUI screens that may be presented to a user, such as a user wishing to enroll a vendor in a system. FIG. 24 is a GUI screen that allows the user to input general company information for the vendor. FIG. 25 is a GUI screen that is presented to a user enrolling a VMC. This screen allows the user to input criteria related to sub-distribution among independent service providers, such as the available independent service providers, and the criteria to use in distributing work orders among independent service providers. The GUI screen of FIG. 26 allows the user to enter the workload capacity for the vendor.
The GUI screen of FIG. 27 allows the user to view the work queue for the vendor. The GUI screens of FIGS. 28-35 allow the user to add an item to the work queue or change fields of an item in the work queue.
The GUI screen of FIG. 36 allows a user to view information on a property. The GUI screens of FIGS. 37-38 allow the user to add and approve delegates to perform work orders. The GUI screen of FIG. 39 allows a user to view a portfolio, or list of services ordered, for a particular property.
The GUI screen of FIG. 40 displays the options available to a user selecting “Admin” from the menu bar. The GUI screen of FIG. 41 displays the options available to a user selecting “Workstation” from the menu bar. The GUI screen of FIG. 42 displays the viewing options available to a user selecting from a drop-down box. The GUI screen of FIG. 43 displays the options for viewing work queues available to a user selecting from a drop-down box. The GUI screen of FIG. 44 displays work queues to a user.
The GUI screen of FIG. 45 allows a user to enter data for a new work order or product in a workflow. The GUI screen of FIG. 46 allows a user to attach a file to a work order or other communication. The GUI screen of FIG. 47 displays attached files to a recipient of the files. The GUI screens of FIGS. 48-49 allow a user to input information for automatic product selection.
The GUI screen of FIG. 50 allows a user to enter data for process management setup. The GUI screens of FIGS. 51-53 present a user with information regarding an automatic process management setup and allow the user to enter data for automatic process management setup.
The GUI screen of FIG. 54 allows a user to send an email to a recipient. If the email is regarding a particular product or order, the user specifies the product or order by inputting information into the GUI screen of FIG. 55. The user may input information into the GUI screen of FIG. 56 to cancel the product or order.
FIG. 57 is a GUI screen listing properties and information related to each property, such as property data, loan information, and work order information.
FIG. 58 displays a sample corporate hierarchy. The corporate hierarchy exhibits, for example, parent-child infrastructure (PCI) and is displayed as a tree diagram. FIG. 59 is a block diagram illustrating various functionalities of a system in accordance with an embodiment of the present invention. FIGS. 60-61 illustrate a branded customer portal in accordance with an embodiment of the present invention.
Example embodiments of the present invention have now been described in accordance with the above advantages. It will be appreciated that these examples are merely illustrative of the invention. Many variations and modifications will be apparent to those skilled in the art.











TABLE 1





UNIQUE






REQ

REQUIREMENT


ID
FUNCTION
NAME
REQUIREMENT/FUNCTION DESCRIPTION
FIG.







2
VENDOR
VENDOR





MANAGEMENT
MANAGEMENT



PROCESSING/SETUP
PROCESSING/SETUP


2.0A
Real-time calculation

Real-time updates of vendors' orders.



updates:


2.1A

Capacity
Real-time updates of vendors' open orders.


2.2A

Threshold
Real-time updates of total number of vendors'





orders for a specified time period.


2.3A

Outstanding Late Order
Real-time updates of the specified outstanding




Ratio
late order ratio (ratio of late orders to open





orders).


2.0C
Modification of

With the addition of Workflow and AVS, the



Acknowledgement File

Acknowledgement file would need to be



(file-based orders)

modified to handle notification of the





automated selection.


2.1C

Workflow Specific
The Acknowledgement file would




Information
contain the following APS Info:





Product Selected





Workflow Name Used


2.2C

AVS Specific
The Acknowledgement file contains the




Information
following AVS Info:





Vendor Selected





AVS Profile Selected





AVS Distribution Rule Selected





Current % of orders





Current capacity





Current threshold





Current late order ratio


2.0D
AVS Profile Viewer

This will provide a Vendor Manager to view
Appendix A



AVS Rules

current AVS distribution rules that are in





Production.


2.1D

AVS Profile Viewer
Provide a section to view the AVS Rules that
Appendix A




Section
are currently in Production.





(See appendix for layout)


2.2D

AVS Profile Effective
Display the date the AVS Rules migrated to
Appendix A




Date
Production





(See appendix for layout)


2.3D

AVS Profile Viewer
Provide a table that contains all Profiles that
Appendix A




Table
are currently in Production.


2.4D

AVS Profile Viewer
This table layout and functionality will
Appendix A




Actions
duplicate the current Profile table, except the





Action column will contain a View link.


2.5D

AVS Profile Viewer
The Action link will duplicate the edit link,
Appendix A




View Profiles
except it will be view-only.


2.6D

AVS Profile Viewer
The AVS Profile Viewer will contain a View
Appendix A




Vendor Distribution List
link on each distribution set to view the vendor





list (This View link will replace the Edit link).


3.1
Cumulative Score


3.1.A

Create a Link for
Create a link for Scorecards under Products
Appendix B




Scorecard Menu
Ordered Menu. Link will go to the Scorecard





menu.


3.1.B

Create Scorecard
Create a Scorecard Menu. This will be set up
Appendix C




Menu
the same as the Automated Product Selection





Menu.


3.1.B.1

Add links to Scorecard
Add links to the Scorecard Menu for Quality
Appendix C




Menu
Score, Service Score, Cumulative Score and





Auto Scoring.


3.1.B.2

Create a link for
Create a link for Cumulative Score under
Appendix C




Cumulative Score
Scorecard Menu. Link will go to the




Screen
Cumulative Score Screen.


3.1.C

Create Cumulative
Create Cumulative Score Screen to allow
Appendix D




Score Screen
users to view all saved cumulative scorecards.


3.1.C.1

Create Cumulative
Create a table to display Scorecard Name,
Appendix D




Scorecard table
Description of Scorecard, Products, Quality





Ratio, and Service Ratio.


3.1.C.2

Add Edit Buttons
Add edit button to edit any saved scorecard.
Appendix D





The edit button will be a link to Cumulative





Score Setup Screen #2.


3.1.C.3

Add Delete Buttons
Add Delete buttons to delete any saved
Appendix D





scorecards. Display message box “Are you





sure you want to delete the saved scorecard”





when the Delete button is clicked. Remove





scorecard from table if yes is clicked. Refresh





Cumulative Score Screen.


3.1.C.4

Add Create New
Add Create New Scorecard Button to create
Appendix D




Scorecard Button
new Cumulative Scorecard. Create New





Scorecard button will be a link to Cumulative





Score Setup Screen #1.


3.1.D

Create Cumulative
Create Cumulative Score Setup Screen to
Appendix E




Score Setup Screen #1
allow users to create a new cumulative





scorecard.


3.1.D.1

Add Radio Buttons
Add Radio Buttons to start with an existing
Appendix E





scorecard. Radio button will default to No. If





yes button is selected, provide combo box for





all saved scorecards.


3.1.D.2

Add Scorecard Name
Add Scorecard Name text box. This is a
Appendix E




Text Box
required field. Text box should be large





enough to display 30 characters.


3.1.D.3

Add Scorecard
Add Scorecard Description text box. This is a
Appendix E




Description Text Box
required field. Text box should have a scroll





bar to allow user to scroll through entire





description.


3.1.D.4

Add Next Button
Add Next button to link to Cumulative Score
Appendix E





Setup Screen #2. If No Radio button is





selected and Scorecard Name or Scorecard





Description are null, display message





“Scorecard Name and Description are





Required”.


3.1.D.5

Add Cancel Button
Add Cancel Button to link to Cumulative Score
Appendix E





Screen.


3.1.E

Create Cumulative
Create Cumulative Score Setup Screen to
Appendix F




Score Setup Screen #2
allow users to add products and quality and





service ratios for the Cumulative Scorecards.


3.1.E.1

Display Scorecard
Display Scorecard name text box that was
Appendix F




Name
entered on Cumulative Score Setup Screen





#1.


3.1.E.2

Display Scorecard
Display Scorecard Description text box that
Appendix F




Description
was entered on Cumulative Score Setup





Screen #1.


3.1.E.3

Add Product Category
Provide a combo box for the user to select the
Appendix F




Combo Box
product category that the scorecard will apply





to.


3.1.E.4

Add Product Combo
Provide a combo box for the user to select the
Appendix F




Box
product that the scorecard will apply to. The





list will only contain products that are in the





chosen Product Category.


3.1.E.5

Create Product Table
Create table to display products for the current
Appendix F





scorecard.


3.1.E.6

Add Product button
Add “Add Product” button to allow user to add
Appendix F





the selected product to the current scorecard.





When Add Product button is clicked, check to





make sure that product does not exist in any





saved scorecards. If product is not in any





saved scorecards, add product selected to the





Product Table. Refresh screen after button is





clicked.


3.1.E.7

Add Delete Buttons
Add Delete buttons to delete any products in
Appendix F





the Product Table. Display message box “Are





you sure you want to delete the product from





the current scorecard” when the Delete button





is clicked. Remove product from table if yes is





clicked. Refresh screen after button is clicked.


3.1.E.8

Add Quality Ratio Text
Provide a text box to enter the ratio for the
Appendix F




Box
Quality Score. Values entered must be





between 0 and 100.


3.1.E.9

Add Service Ratio Text
Provide a text box to enter the ratio for the
Appendix F




Box
Service Score. Values entered must be





between 0 and 100.


3.1.E.10

Display Cumulative
Provide a field to display the total of the
Appendix F




Ratio
Quality and Service ratios. Cumulative Ratio





is the sum of the Quality Ratio and Service





Ratio.


3.1.E.11

Add Submit Button
Add Submit button to save current scorecard.
Appendix F





Cumulative Ratio must be equal to 100.





Display message box “Cumulative Ratio must





equal 100% before proceeding” if Cumulative





Ratio does not equal 100. Message box “Are





you sure you want to save this scorecard”





should appear when submit button is clicked,





if Cumulative Ratio is equal to 100. If the





users clicks OK, add current scorecard to





Cumulative Scorecard table and the users is





returned to the Cumulative Score Screen. If





the user clciks “Cancel”, the action is





cancelled.


3.2
Turnaround Time



Score Matrix


3.2.A

Create a Link for
Create a link for the Service Score under
Appendix C




Service Score Screen
Scorecard Menu. Link will go to the Service





Score Screen.


3.2.B

Create Service Score
Create Service Score Screen to allow users to
Appendix G




Screen
view all saved service scorecards.


3.2.B.1

Create Service
Create a table to display Products and
Appendix G




Scorecard Table
Description of scorecard.


3.2.B..2

Add Edit Buttons
Add edit button to edit any saved scorecard.
Appendix G





The edit button will be a link to Service Score





Setup Screen #2.


3.2.B..3

Add Delete Buttons
Add Delete buttons to delete any saved
Appendix G





scorecards. Display message box “Are you





sure you want to delete the saved scorecard”





when the Delete button is clicked. Remove





scorecard from table if yes is clicked. Refresh





Service Score Screen.


3.2.B..4

Add Create Scorecard
Add Create Scorecard Button to create new
Appendix G




Button
Service Scorecard. Create Scorecard button





will be a link to Service Score Setup Screen





#1.


3.2.C

Create Service Score
Create Service Score Setup Screen to allow
Appendix H




Setup Screen #1
users to create a new service scorecard.


3.2.C.1

Add Radio Buttons
Add Radio Buttons to start with an existing
Appendix H





scorecard. Radio button will default to No. If





yes button is selected, provide combo box for





all saved scorecards.


3.2.C.2

Add Scorecard Name
Add Scorecard Name text box. This is a
Appendix H




Text Box
required field. Text box should be large





enough to display 30 characters.


3.2.C.3

Add Scorecard
Add Scorecard Description text box. This is a
Appendix H




Description Text Box
required field. Text box should have a scroll





bar to allow user to scroll through entire





description.


3.2.C.5

Add Next Button
Add Next button to link to Service Score Setup
Appendix H





Screen #2. If No Radio button is selected and





Scorecard Name is null, display message





“Scorecard is Required”.


3.2.C.6

Add Cancel Button
Add Cancel Button to link to Service Score
Appendix H





Screen.


3.2.D

Create Service Score
Create Service Score Setup Screen to allow
Appendix I




Setup Screen #2
users to add products and set up Turn Time





Matrix.


3.2.D.1

Display Scorecard
Display Scorecard name t that was entered on
Appendix I




Name
Service Score Setup Screen #1.


3.2.D.2

Display Scorecard
Display Scorecard Description that was
Appendix I




Description
entered on Service Score Setup Screen #1.


3.2.D.3

Add Product Category
Provide a combo box for the user to select the
Appendix I




Combo Box
product category that the scorecard will apply





to. (The category will only be those categories





the Requestor has setup in Products to Order)


3.2.D.4

Add Product Combo
Provide a combo box for the user to select the
Appendix I




Box
product that the scorecard will apply to. The





list will only contain products that are in the





chosen Product Category. (The products will





only be those products the Requestor has





setup in Products to Order)


3.1.D.5

Create Product Table
Create table to display products for the current
Appendix I





scorecard.


3.1.D.6

Add Product button
Add “Add Product” button to allow user to add
Appendix I





the selected product to the current scorecard.





When Add Product button is clicked, check to





make sure that product does not exist in any





saved scorecards. If product is not in any





saved scorecards, add product selected to the





Product Table. Refresh screen after button is





clicked.


3.1.D.7

Add Delete Buttons
Add Delete buttons to delete any products in
Appendix I





the Product Table. Display message box “Are





you sure you want to delete the product from





the current scorecard” when the Delete button





is clicked. Remove product from table if yes is





clicked. Refresh screen after button is clicked.


3.2.D.8

Create Turn Time
Create Turn Time Matrix to allow user to
Appendix I




Matrix
assign a percentage score to range of days.


3.2.D.9

Add a text box for (<=)
This box will contain the number of days, from





the ordered date, it takes a vendor to





complete an order. If the vendor completes





the order within the set period (<=), the vendor





will receive the score specified.


3.2.D.10

Add Nine Range Text
Provide nine range text boxes to allow the
Appendix I




Boxes
user to enter the number of days from the due





date for each score.


3.2.D.11

Range - Rule 1
When a value is entered in the first text box,





the min value on the following text box will





contain the previous value + 1. (i.e 2 is





entered for the first text box, 3 will be





displayed for the min for the following range)


3.2.D.12

Range - Rule 2
When a value is entered for the max value,





the following min value will contain the





previous max value + 1. (i.e 3 to 5 is entered





for the range, 6 will be displayed for the min





for the following range)


3.2.D.13

Range - Rule 3
All min values will be grayed-out and disabled.


3.2.D.14

Range - Rule 4
An infinity sign will be displayed in the max





value for a range following a completed range.


3.2.D.15

Range - Rule 5
The infinity sign will be removed when the





max value field is accessed.


3.2.D.16

Range - Rule 6
If no value is entered in the ending range's





max value field, and the user tabs out of the





box, the infinity sign is repopulated.


3.2.D.17

Range - Rule 7
The max value of an ending range must





contain an infinity symbol.


3.2.D.18

Range - Rule 8
If a max value is lower than the min value and





the user tabs out of the max value field,





display the following message “A max value





can't be lower than the min value”.


3.2.D.19

Add Service Score
Provide a text box for the user to enter the
Appendix I




% Text Box
score that is attributed to each day range.





There should be ten text boxes.


3.2.D.20

Service Score % - Rule 1
When a value is entered in a Service Score %





text field, a % is added to the value. (i.e 95 is





entered, value displayed is 95%)


3.2.D.21

Service Score % - Rule 2
The value entered in a Service Score % text





field must be numeric.


3.2.D.22

Service Score % - Rule 3
Special characters can't be entered in the





Service Score % text field.


3.2.D.23

Service Score % - Rule 4
The Service Score % can't be higher than





100%.


3.2.D.24

Add Submit Button
When the Submit button is depressed, add
Appendix I





current service score to Service Score table





and display the Service Score Screen.


3.2.D.25

Add Cancel Button
When the Cancel button is depressed, the





message “All information will be lost, are you





sure you wish to continue?” will appear. The





two options will be “Yes” or “No”.


3.3.0
Automated Vendor

Rules for the setup process for the Automated



Scoring

Vendor Scoring Setup


3.3.1B

Automated Vendor
When Automated Scoring link is activated
Appendix C




Scoring Setup
from the Score Card page, populate the





workstation frame with the Automated Scoring





page


3.3.2B

Automated Vendor
Provide a table that will contain all of the
Appendix J




Scoring Setup -
Profiles created.




Profile Table


3.3.3B

Profile Table - Columns
The Profile Table's columns will be as follows:
Appendix J





APS Profile Name





Description





Options


3.3.4B

Profile Table - Options
The following hyperlinks will appear under the
Appendix J





Options column:





Edit





Delete


3.3.5B

Options - Edit
When the Edit link is activated, the workstaion
Appendix K





section will display the Profile for editing.


3.3.6B

Options - Delete
When the Delete link is activated, the
Appendix J





message “Are you sure you wish to delete this





item?” will appear. The two options will be





“Yes” or “No”.


3.3.7B

Profile Table - Create
When the “Create New Auto-Scoring Profile”
Appendix J




New Auto-Scoring
button is depressed, the New Profile page will




Profile
appear in the workstation.


3.3.8B

New Auto-Scoring
The New APS Profile page will contain the
Appendix K




Profile
following sections:





Description





Products Fulfilled





(See Appendix Q for layout)


3.3.9B

Auto-Scoring Profile - 
Description will contain a scrolling text box.
Appendix K




Description
(See Appendix Q for layout)


3.3.10B

Auto-Scoring Profile -
Products to Order will contain the standard
Appendix K




Products Fulfilled
product selection process: Select Category,





Select Product. The products available will be





those that the Requestor has setup.


3.3.11B

Auto-Scoring Profile -
The list of products will not contain products




Product Sub-List 1
that are contained within other Profiles within





Staging. (This prevents overlaps)


3.3.12B

Auto-Scoring Profile -
The list of products will only contain those




Product Sub-List 2
products that are setup for a Quality Score





Card. (All products must have a Quality Score





Card association to be a product defined in





Auto-Scoring).


3.3.13B

Auto-Scoring Profile -
When the ‘Next’ button is depressed, the
Appendix K




Next Button
second screen of New APS Profile will appear





in the workstation frame.


3.3.14B

Auto-Scoring Profile -
When the Cancel button is depressed, the
Appendix K




Cancel Button
message “All information will be lost, are you





sure you wish to continue?” will appear. The





two options will be “Yes” or “No”.


3.3.15B

Auto-Scoring Profile -
The 2nd screen will contain the following
Appendix L




2nd Screen
sections:





Product Fulfilled





Options





Score


3.3.16B

APS Profile - Product
The Products Fulfilled section will contain the
Appendix L




Fulfilled
product identified in the first screen.





(See Appendix R for layout)


3.3.17B

APS Profile - Add
When the Add Product Rule button is
Appendix L




Product Rule
depressed, add a row for a new Product APS





rule.


3.3.18B

APS Profile - Product
The Product section will contain the following
Appendix L





columns:





Data Element





Operator





Data Element





Operator





Value





Options


3.3.19B

APS Profile - Data
When Data Element has ‘Product ‘selected,
Appendix L




Element (1) [Product]
provide all “product fulfillment” fields for the





specified product in the combo-box for Data





Element. (i.e. for Flood Zone Determination





LOL, the complete dataset for Element 79)


3.3.20B

APS Profile - Data
When Data Element has ‘Product ‘selected,
Appendix L




Element (1) [File]
provide all “file data” fields in RT in the combo-





box for Data Element. This includes the





Property BO and Loan BO data elements.


3.3.21B
File Data Element (1) -

When the data type = enumerated value, the
Appendix L



w/Enumerated Values

following requirements will apply:


3.3.22B

Operator (1) -
When the data type of Data Element (1) =
Appendix L




Enumerated Values
‘enumerated value’, then provide the following





value in the combo-box:





=





<=>


3.3.23B

Data Element (2) -
This field should be disabled and grayed-out.
Appendix L




Enumerated Values


3.3.24B

Operator (2) -
This field should be disabled and grayed-out.
Appendix L




Enumerated Values


3.3.25B

Value - Enumerated
Provide the data element (1) enumerated
Appendix L




Values
value list in a combo-box


3.3.26B
File Data Element (1) -

When the data type = numeric, the following
Appendix L



w//Numeric Values

requirements will apply:


3.3.27B

Operator (1) - non-
When the data type of Data Element (1) =
Appendix L




enumerated values
‘numeric’, then provide the following values in





the combo-box:





+





−





/





*





=





<





<=





>





>=





<=>


3.3.28B

File Data Element (2) -
Provide all “file data” fields in RT that does not
Appendix L




Non-Enumerated
have a data type = ‘Enumerated Value’ in a




Values I
combo-box.


3.3.29B

File Data Element (2) -
Remove the value that was selected in Data
Appendix L




Non-Enumerated
Element (1) from the list in Data Element (2).




Values II


3.3.30B

Operator (2) -
When the data type of Data Element (1) =
Appendix L




Enumerated Values
‘numeric’, then provide the following values in





the combo-box:





N/A





+





−





/





*





=





<





<=





>





>=





<=>





In Range





Outside Range


3.3.31B

Value - Non-
Provide an open text box.
Appendix L




Enumerated Values


3.3.32B

Value - Data Type
The data entered must be numeric
Appendix L


3.3.33B

Value - Character limit
10 character limit
Appendix L


3.3.34B

Value - Decimal
Allow up to two decimal places
Appendix L


3.3.35B
Data Element (2)

Rules for Data Element (2)
Appendix L


3.3.36B

Data Element (2) -
Defaults value = N/A
Appendix L




Default


3.3.37B

Operator (2) - N/A
When Data Element (2) value is = N/A, then
Appendix L





Operator (2) is disabled and grayed-out.


3.3.38B
Operator (2)

Rules for Operator (2)
Appendix L


3.3.39B

Operator (2) -
Provide the following values in the combo-box:
Appendix L




Enumerated Values
N/A





+





−





/





*





=





<





<=





>





>=





<=>





In Range





Outside Range


3.3.40B

Operator (2) - Range
If Operator (2) value = Range, then provide
Appendix L





two text boxes.





(See Appendix R for layout)


3.3.41B
Delete Link

Rules for Delete link
Appendix L


3.3.42B

Delete link
When the Delete link is activated, the
Appendix L





message “Are you sure you wish to delete this





item?” will appear. The two options will be





“Yes” or “No”.


3.3.43B
Add Rule Button

Rules for Add Rule button
Appendix L


3.3.44B

Add Rule Button
When the add Rule button is depressed, add a
Appendix L





row for a new APS rule.


3.3.45B
Save Button

Rules for Save Button
Appendix L


3.3.46B

Save Button
When the Save Button is depressed, it
Appendix L





submits Profile and brings you to the Auto-





Scoring Profile page


3.3.47B
Cancel Button

Rules for Cancel Button
Appendix L


3.3.48B

Cancel Button
When the Cancel Button is depressed, display
Appendix L





“Are you sure you want to cancel this action?”





The two options will be “Yes” or “No”.


3.3.49B

Cancel Button - Yes
If Yes is selected, action cancelled, takes you
Appendix L





to Auto-Scoring Profile page.


3.3.50B
Product Fulfillment

Rules for Product Fulfillment APS - Options
Appendix L



APS - Options


3.3.51B

Product Fulfillment
There will be two option boxes for Product
Appendix L




APS - Options
Fulfillment APS:





Both of the rules fit the criteria





Either of the rules fit the criteria


3.3.52B

Options - Both Rules
If the option box ‘Both of the rules fit the
Appendix L





criteria’ is selected then both of the rules must





take place for the APS to take place.


3.3.53B

Options - Either of the
If the option box ‘Either of the rules fit the
Appendix L




Rules
criteria’ is selected then if either of the rules





can happen for the APS to take place.


3.3.54B
Score

This is the score the vendor will receive if the
Appendix L





rules are met.


3.3.55B

Auto-Scoring - Score
A combo-box with the list of the possible
Appendix L





scores for that product's Score Card will be





contained within the combo-box.


3.3.54B

APS Profile - Submit
When the ‘Submit’ button is depressed, the
Appendix L




Button
Product Fulfillment APS page will appear in





the workstation frame.


3.3.55B

APS Profile - Cancel
When the Cancel button is depressed, the
Appendix L




Button
message “All information will be lost, are you





sure you wish to continue?” will appear. The





two options will be “Yes” or “No”.


3.4
Quality Scoring
Ability to apply




scorecard to multiple




products


3.4.A

Update Quality
Add new column to quality scorecard table to
Appendix C




Scorecard Table
display products that saved scorecards apply





to.


3.4.B

Update Quality Score
Provide the ability to assign products to a
Appendix M




Setup Screen #2
quality scorecard.


3.4.B.1

Add Product Category
Provide a combo box for the user to select the
Appendix N




Combo Box
product category that the scorecard will apply





to.


3.4.B.2

Add Product Combo
Provide a combo box for the user to select the
Appendix N




Box
product that the scorecard will apply to. The





list will only contain products that are in the





chosen Product Category.


3.4.B.3

Create Product Table
Create table to display products for the current
Appendix N





scorecard.


3.4.B.4

Add Product button
Add “Add Product” button to allow user to add
Appendix N





the selected product to the current scorecard.





When Add Product button is clicked, check to





make sure that product does not exist in any





saved scorecards. If product is not in any





saved scorecards, add product selected to the





Product Table. Refresh screen after button is





clicked.


3.4.B.5

Add Delete Buttons
Add Delete buttons to delete any products in
Appendix N





the Product Table. Display message box “Are





you sure you want to delete the product from





the current scorecard” when the Delete button





is clicked. Remove product from table if yes is





clicked. Refresh screen after button is clicked.




Delete Current
Delete the current Scorecard/Product Setup




Scorecard/Product
features located within the Product Page.




Setup


4.0A
Enhanced Qualitative
Enhanced Qualitative
This function will provide the users of AVS the



Distribution
Distribution
capability of distributing orders to vendors





based on the history of their turn-time





performance. The cumulative score function





will allow a requestor to uniquely weight a





vendor's quality score w/the vendor's service





score on a per product basis.


4.1A

Turn-time score
This function will provide the users of AVS the




criteria.
capability of distributing orders to vendors





based on the history of their turn-time





performance.


4.2A

Cumulative score
THE CUMULATIVE SCORE FUNCTION WILL ALLOW A




criteria.
REQUESTOR TO UNIQUELY WEIGHT A VENDOR'S





QUALITY SCORE W/THE VENDOR'S SERVICE SCORE





ON A PER PRODUCT BASIS.



Automated Vendor



Selection


4.0C
Add'l Distribution Limits
Add'l Distribution Limits
This function will provide the users of AVS the





capability of preventing distribution of orders





to vendors that do not fall into the automated





distribution model.


4.2C

Outstanding Late Order
This function will provide the users of AVS the
Appendix Y




Ratio
capability of preventing distribution of orders





to vendors that do not have more than “x”





percent of late orders/“x” percent orders


4.3C

Daily Capacity
This will provide the users of AVS the
Appendix Y





capability of limiting the number of orders





given to a vendor on a given day.


4.3C1

Daily Capacity
Daily capacity is the maximum number of new




Definition/Calculation
orders a vendor can receive in a given day.


4.3C2

Add Daily Capacity to
Add Daily Capacity to Products Ordered




Products Ordered
Vendor Selection Screen.




Vendor Selection




Screen


4.3C3

Daily Capacity Rule 1
The auto vendor selection feature should





eliminate vendors who have reached their





daily capacity.





automated





distribution model.


4.1D

Auto-Reprocess
This function will provide the users of AVS the




Declined Orders
capability of reprocessing a declined order.





This reprocessing will create a new order,





deselect the original vendor from the available





distribution list, run the AVS engine, select the





vendor, and place the order.


4.2D

Distribution Option
Add a distribution option section to the




Section
Distribution Option Page.


4.3D

Auto-Reprocess
Add a Yes/No option box for Auto-Reprocess




Declined Orders
Declined Orders.




Option Box


4.4D

Auto-Reprocess
When an order is declined, and the product is




Declined Orders
selected for AVS, and Yes is selected for





Auto-Reprocess Declined Orders, the order





automatically gets reprocessed.





Data needed for reprocessing:





Declined Status





Order ID





RESP ID


4.5D

Reprocess
The original declined order's order form will be




Functionality 1
used to create a duplicate order.


4.6D

Reprocess
The duplicate order will be processed via the




Functionality 2
AVS engine, with the original vendor (that





declined the order) de-selected from the





eligible vendor list.


4.7D

Reprocess
If successfully placed via the AVS engine, the




Functionality 3
order will be placed to the selected vendor.


4.8D

Reprocess
If there is a problem with the AVS processing,




Functionality 4
the file will be sent to the exception bin with





the reason for the exception.


4.9D

Reprocess - Substatus
The Placed status should contain a substatus





of Reprocessed.


4.10D

Reprocess - Event Log
The reprocessing events should be logged





within the Event Log.


4.0E
AVS - Pre Order Form
AVS - Pre Order Form
This function will use the AVS functionality



Submission
Submission
prior to order form submission.


4.1E

Expanding File Level
This modification will expand the file level




Data
information to capture key data that will be





used for AVS.


4.2E

Pre-Selection of Best
This functionality will pre-select “the best”




Vendor
vendor that the RT engine has selected.


4.3E

Displaying Available
This functionality will display vendors that are




Vendors for Distribution
available for distribution.


4.4E

AVS Selection Override
This functionality will allow for the user to





override the AVS decision.


4.5E

AVS Selection - Order
The vendor's order count will be incremented




Counting
when the order is placed (Not when the AVS





rules engine selects the vendor)


5.1A
Order Forwarding - 
Order Forwarding -
Provide the ability for auto vendor selection to



AVS
AVS
work with Order Forwarding


5.2A

Order Forwarding -
When the forward link is activated, if the
Appendix O




AVS
requestor is VM enabled the AVS engine will





run the rules, and highlight the AVS selected





vendor.


5.3A

Order Forwarding Page
Expand the Order Fowarding page to include
Appendix O





the additions made to the new ordering page





detailed in Xpress Ordering.


5.4A
Order Forwarding

Detailed below are the Order Forwarding
Appendix O



Changes:

changes


5.5A

Filter Options
The filter options detailed in Appendix C
Appendix O





should duplicate the current vendor filters in





REALTrans.





(The screen layout is detailed in Appendix L.)


5.6A
Vendor List Table
---
The available vendor list should be displayed
Appendix L





in a table depicted in Appendix C. The table





should contain the following sections/columns.





AVS Profile Name





AVS Distribution Rule ID





Company Name





Branch Name





City





State





Vendor Type





National Coverage Flag





SLA Price





% Current profile orders





Current Vendor Grade





Current capacity





Auto-Select Flag





Exceeded Capacity Flag





Current late order ratio





(See Appendix C for details on layout of the





table.)


5.7A

AVS Profile Name
Display the AVS Profile Name
Appendix O


5.8A

AVS Distribution Rule
Display the AVS Distribution Rule ID
Appendix O




ID


5.9A

Company Name
Display the vendor's Company Name
Appendix O


5.10A

Branch Name
Display the vendor's Branch Name
Appendix O


5.11A

City
Display the vendor's City
Appendix O


5.12A

State
Display the vendor's State
Appendix O


5.13A

Vendor Type
Display the vendor's Vendor Type
Appendix O


5.14A

National Coverage Flag
Display a check mark if the vendor has
Appendix O





nationwide coverage


5.15A

SLA Price
Display the vendor's SLA price
Appendix O


5.16A

% Current profile
If the Distribution Rule is set for % distribution,
Appendix O




orders
then display the vendor's percentage of





current profile orders


5.17A

Current Vendor Grade
Display the vendor's current vendor grade
Appendix O


5.18A

Current capacity
Display the vendor's current capacity
Appendix O


5.19A

Auto-Select Flag
Display a check mark if the vendor is marked
Appendix O





for AVS


5.20A

Exceeded Capacity
Display a check mark if the vendor has
Appendix O




Flag
Exceeded Capacity


5.21A

Current late order ratio
Display the vendor's current late order ratio
Appendix O





(Late Open Orders/Total Open orders)


5.22A

Selected Vendor
The entire row for the Vendor selected by the
Appendix O





AVS engine should be highlighted.





(See Appendix C in Xpress Ordering Req for





details on layout of the table.)


5.23A

Screen Layout
The screen layout is detailed in Appendix C in
Appendix O





Xpress Ordering Req.


5.24A

Command Button -
When the Next command is depressed, the
Appendix O




Next
user should be brought to the selected




(Single Product
product's order form (Appendix D in Xpress




Selected)
Ordering Req).


5.25A

Command Button -
When the Next command is depressed, the
Appendix O




Next
user should be brought to the consolidated




(Multiple Products
order form (Appendix E in Xpress Ordering




Selected)
Req).


5.26A

Command Button -
When the Cancel command is depressed, the
Appendix O




Cancel
order placement should be halted and the





user should be brought to the Ordering Page





(Appendix A in Xpress Ordering Req).


5.0B
Bulk Order Forwarding

Provide the ability for a vendor to bulk forward
Appendix S





orders by either Prortfolio or by Requestor.





The Bulk Order Forwarding will be used in





conjunction with AVS.


5.1B

Bulk Order Forwarding
If the client's account is VM enabled, provide a
Appendix S





Bulk Order Forwarding section in the Bulk





Management Screen.


5.2B

Bulk Order Forwarding -
The orders will be able to be filtered by:
Appendix S




Filters
Portfolio Number





In the vendor's entire system


5.3B

Bulk Order Forwarding -
This filter will display the specified product for
Appendix S




Specified Category
each file that has a status of New (10) or




Type
Confirmed (20) in their system. (This can also





be sub-filtered by Portfolio.)


5.4B

Bulk Order Forwarding -
If only the product type is specified, this will
Appendix S




System
display the specified product for each file in





the vendor's system.


5.5B

Bulk Order Forwarding -
This sub-filter will display the specified product
Appendix S




Portfolio Number
(Req # 5.3B) for each file that has a status of





New (10) or Confirmed (20), in the specified





Portfolio.


5.7B

Bulk Order Forwarding -
When the ‘Go’ button is depressed, the
Appendix S




‘Go’ Button
specified filters will be ran, and the 2nd page





will appear (AppendixT),


5.8B

Order Forwarding
The order forwarding options detailed in
Appendix T




Options
Appendix C should duplicate the current order





forwarding options in REALTrans.





(The screen layout is detailed in Appendix T.)


5.9B

Bulk Order Forwarding -
This page will display the orders that have
Appendix T




Order Page
been specified by the filters on the previous





page.


5.10B

Bulk Order Forwarding -
The table of orders will consist of the following
Appendix T




Order Page Table
columns:





Select





Product





File #





Vendor Order #





Property





Borrower





Requestor





Ordered Date





Due Date





Status





Order Form


5.11B

Bulk Order Forwarding -
This column will contain a check box that
Appendix T




Select
selects (if checked) or deselects (if





unchecked) the order to be forwarded


5.12B

Bulk Order Forwarding -
This column will contain the Product Name
Appendix T




Product


5.13B

Bulk Order Forwarding -
This column will contain the File Number
Appendix T




File #


5.14B

Bulk Order Forwarding -
This column will contain the Vendor Order
Appendix T




Vendor Order #
Number


5.15B

Bulk Order Forwarding -
This column will contain the Property Address
Appendix T




Property


5.16B

Bulk Order Forwarding -
This column will contain the Borrower's First
Appendix T




Borrower
and Last Name


5.17B

Bulk Order Forwarding -
This column will contain the Requestor's name
Appendix T




Requestor
that is ordering the product


5.18B

Bulk Order Forwarding -
This column will contain the date the product
Appendix T




Ordered Date
was ordered


5.19B

Bulk Order Forwarding -
This column will contain the date the product
Appendix T




Due Date
is due


5.20B

Bulk Order Forwarding -
This column will contain the Stauts of the
Appendix T




Status
order (New or Confirmed)


5.21B

Bulk Order Forwarding -
This column will contain an icon that links to
Appendix T




Order Placement Form
the Order Placement Form.


5.22B

Activation of the Order
When the Order Placement Form icon is
Appendix T




Placement Form Icon
activated, the Order Placement Form will





appear in a separate window.


5.23B

Editing of the Order
When the Order Placement Form is edited,
Appendix T




Placement Form
the Bulk Order Forwarding page will update





the changes.


5.24B

Bulk Order Forwarding -
The standard page scrolling function will be
Appendix T




Page scrolling
located on the bottom of the page. (See





Appendix T)


5.25B

Bulk Order Forwarding -
When the ‘Auto Select Vendors’ button is
Appendix T




Auto Select Vendors
depressed each order will run the AVS rules,





and then place the selected orders to the





vendors specified in the AVS engine.


5.26B

Bulk Order Forwarding -
If the AVS engine can't place an order for
Appendix T




Exception Bin
whatever reason (i.e no vendor coverage,





error, etc...), the files will be sent to the





Exception Bin.


7.0
Work Queues

Provide the capability of creating flexible work





queues that will contain orders that meet the





specified criteria. The criteria for each work





queue must be rules driven and set up or





modified by the account administrator.


7.0A
Create Work Queue

Create a screen to allow the user to view all



Display Screen

Work Queues that have been created.


7.1A

Add Work Queues
Add a menu option for Work Queues under




Menu Option
the ‘Admin’ button.


7.2A

Create Work Queue
Create a screen to display all active and




Administration screen
inactive work queues.


7.3A

Create Work Queue
Create work queue table to store all work
Appendix BB




table
queues and information related to the work





queues.


7.4A

Work Queue table
The Work Queue table's columns will be:




columns
Work Queue Description





Work Queue Type





Work Queue Status





Work Queue Created Date





Work Queue Inactive Date





Options


7.4A1

Work Queue table -
The Work Queue Description will display the




Work Queue
description of the work queue.




Description


7.4A2

Work Queue table -
The Work Queue Type will display the type of




Work Queue Type
work queue. The type of work queue will be





WorkFlow or Work Queue.


7.4A3

Work Queue Status
The Work Queue Status will display the





current status of the work queue.


7.4A4

Work Queue Created
The Work Queue Created Date will display the




Date
date that the work queue was created.


7.4A5

Work Queue Inactive
The Work Queue Created Date will display the




Date
date that the work queue was inactivated.


7.5A

Work Queue table -
The following buttons will appear under the




Options
Options column:





Edit





Delete


7.6A

Options - Edit Button
When the ‘Edit’ button is clicked, the Work




Action
Queue setup screen will appear for the





corresponding Work Queue.


7.7A

Options - Delete
When the ‘Delete’ button is clicked, the




Button
message “Are you sure you want to delete this





item?”


7.8A.1

Delete Message Box
The Delete Message Box will contain two





buttons - “OK” and “Cancel”


7.8A.2

Delete Message Box -
When the ‘OK’ button is clicked, the work




OK Button
queue will be deleted and the Work Queue





Display screen will refresh.


7.8A.3

Delete Message Box -
When the ‘Cancel’ button is clicked, the




Cancel Button
Message box will close and no changes will





be made.


7.8A

Add Create New Button
When the ‘Create New’ button is clicked the





Work Queue setup screen will appear.


7.0B
Create Workflow/

Create a screen to allow the user to setup
Appendix CC



Queue Setup Screen

work queues and workflows.


7.1B

Add Description Text
Add a text box to the Work Queue Setup




box to Work Queue
screen to allow the user to enter a description




Setup screen
of the Work Queue. The text box should allow





up to 250 characters.


7.2B

Add Work Queue Type
Add a combo box to the Work Queue Setup




Combo box to Work
screen to allow the user to specify the type of




Queue Setup screen
work being created.


7.2B1

Work Queue Type -
The Work Queue Type combo box should




Values
contain the following values:





Work Queue





Work Flow


7.3B

Add Active Radio
Add a radio button to the Work Queue Setup




Button to Work Queue
screen to allow the user to mark the current




Setup screen
work queue as active.


7.4B1

Add Active Date field to
Add a field to the Work Queue Setup screen




Work Queue Setup
to display the date that the work queue was




screen
marked as active.


7.4B2

Active Date field - Rule
The Active Date field should automatically





populate based on the date that the Active





Radio Button is clicked.


7.5B

Add Inactive Radio
Add a radio button to the Work Queue Setup




Button to Work Queue
screen to allow the user to mark the current




Setup screen
work queue as inactive.


7.6B1

Add Inactive Date field
Add a field to the Work Queue Setup screen




to Work Queue Setup
to display the date that the work queue was




screen
marked as inactive.


7.6B2

Inactive Date field -
The Active Date field should automatically




Rule
populate based on the date that the Inactive





Radio Button is clicked.


7.7B1

Setup Screen - Next
Add a ‘Next’ button to the Work Queue setup




button
screen.


7.7B2

Next Button - Rule 1
When the ‘Next’ button is clicked, if value in





the Work Queue Type Combo Box equals





“Work Queue” the Work Queue setup2 screen





will appear.


7.7B3

Next Button - Rule 2
When the ‘Next’ button is clicked, if value in





the Work Queue Type Combo Box equals





“Work Flow” the WorkFlow setup2 screen will





appear.


7.8B

Setup Screen - Cancel
Add a ‘Cancel’ button to the Work Queue




button
setup screen. When the ‘Cancel’ button is





clicked, the Work Queue Display screen will





appear.


7.9B1

Setup2 screen -
Provide a warning message that appears if the




Cancel Warning
‘Cancel’ button is clicked. The warning should




Message
read “Are you sure you want to Cancel the





setup?”


7.9B2

Warning Message
Provide an ‘OK’ button on the warning




button - OK
message. If the ‘OK’ button is clicked all





changes will be lost and the Work Queue





Display screen will appear.


7.9B3

Warning Message
Provide a ‘Cancel’ button on the warning




button - Cancel
message. If the ‘Cancel’ button is clicked the





warning message will close and the Setup





screen will appear.


7.0C
Create Work Queue

Create a screen to allow the user to setup



Setup 2 Screen

work queues and select the fields that will be





used in the work queue.


7.1C

Setup Screen 2 -
Add a table to display all available fields for
Appendix DD




Fields Available
the Work Queue.


7.2C

Setup Screen 2 - Fields
Add a table to display all fields selected for the




Selected
Work Queue.


7.3C.1

Setup Screen 2 - Select
Provide a button for the user to select the




Field button
highlighted field in the ‘Fields Available’ table.


7.3C.2

Select Field Button -
When the button is clicked, the highlighted




Action
field is moved to the ‘Fields Selected’ table





and removed from the ‘Fields Available’ table.


7.4C

Setup Screen 2 -
Provide a warning message that appears if the




Select Warning
‘Select Field’ button is clicked without




Message
highlighting a field in the ‘Fields Available’ list





box. The warning should read “Please select





a field from the list of Fields Available”.


7.5C

Setup Screen 2 -
Provide a button for the user to deselect the




Deselect Field button
highlighted field. When the button is clicked





the highlighted field should be moved to the





‘Fields Available’ table and removed from the





‘Fields Selected’ table.


7.6C

Setup Screen 2 -
Provide a warning message that appears if the




Deselect Warning
‘Deselect Field’ button is clicked without




Message
highlighting a field in the ‘Fields Selected’ list





box. The warning should read “Please select





a field from the list of Fields Selected”.


7.7C

Setup Screen 2 -
Provide a button for the user to deselect all of




Deselect All Fields
the fields from the ‘Fields Selected’ list. When




button
the button is clicked, all fields in the ‘Fields





Selected’ table should be moved to the ‘Fields





Available’ table and removed from the ‘Fields





Selected’ table.


7.8C

Setup Screen 2 - Next
Add a ‘Next’ button to the Work Queue Setup




button
2 screen. When the ‘Next’ button is clicked,





the Work Queue setup2 screen will appear.


7.9C

Setup Screen 2 -
Add a ‘Cancel’ button to the Work Queue




Cancel button
Setup 2 screen. When the ‘Cancel’ button is





clicked, the Work Queue Display screen will





appear.


7.10C

Setup screen 2 -
Provide a warning message that appears if the




Cancel Warning
‘Cancel’ button is clicked. The warning should




Message
read “Are you sure you want to Cancel the





setup?”


7.11C

Warning Message
Provide an ‘OK’ button on the warning




button - OK
message. If the ‘OK’ button is clicked all





changes will be lost and the Work Queue





Display screen will appear.


7.12C

Warning Message
Provide a ‘Cancel’ button on the warning




button - Cancel
message. If the ‘Cancel’ button is clicked the





warning message will close and the Setup





screen will appear.


7.13C

Vendor Fields Available
The Vendor fields that should be available are:





Contact Name





Company Name





Company Address





Company City





Company State





Company Zip





Business Phone





Email Address





Cell Phone


7.14C

Add Calculated Field
Add a button to allow the user to create a




Button
calculated field.


7.15C

Calculated Field Button -
When the Calculated Field Button is clicked,




Action
the Calculated Field screen will open.


7.0D
Create Work Queue

Create a screen to allow the user to sort the
Appendix EE



Setup Screen 3

fields that will be displayed in the Work





Queue.


7.1D1

Add Selected Fields
Add a table to contain all selected fields to the




table to Setup Screen 3
Work Queue Setup Screen 3.


7.1D2

Selected Fields Table -
The Selected Fields table should contain all




Values
fields in the selected Fields table from the





Work Queue Setup Screen 2.


7.2D1

Add Move to Top
Add Move to Top button to the Work Queue




button to the Setup
Setup Screen 3.




Screen 3


7.2D2

Move to Top button -
When the Move to Top button is clicked, the




Action
highlighted field should be moved to the top of





the list.


7.2D3

Move to Top button -
When the Move to Top button is clicked, if the




Rule 1
field is already located at the top of the list, the





Move Up Warning message box should





appear.


7.3D1

Add Move to Bottom
Add Move to Bottom button to the Work




button to the Setup
Queue Setup Screen 3.




Screen 3


7.3D2

Move to Bottom button -
When the Move to Bottom button is clicked,




Action
the highlighted field should be moved to the





bottom of the list.


7.3D3

Move to Bottom button -
When the Move to Bottom button is clicked, if




Rule 1
the field is already located at the bottom of the





list, the Move Down Warning message box





should appear.


7.4D1

Add Move Up button to
Add Move Up button to the Work Queue




the Setup Screen 3
Setup Screen 3.


7.4D2

Move Up button -
When the Move Up button is clicked, the




Action
highlighted field should be moved up one





position in the list.


7.4D3

Move Up button - Rule 1
When the Move Up button is clicked, if the





field is already located at the top of the list, the





Move Up Warning message box should





appear.


7.5D1

Add Move Down button
Add Move Down button to the Work Queue




to the Setup Screen 3
Setup Screen 3.


7.5D2

Move Down button -
When the Move Down button is clicked, the




Action
highlighted field should be moved down one





position in the list.


7.5D3

Move Down button -
When the Move to Bottom button is clicked, if




Rule 1
the field is already located at the bottom of the





list, the Move Down Warning message box





should appear.


7.6D

Move Up Warning
The Move Up Warning message should read




Message - Details
“The selected field is at the top of the list.


7.7D

Move Down Warning
The Move Down Warning message should




Message - Details
read “The selected field is at the bottom of the





list.


7.8D1

Add Remove Button to
Add Remove button to the Work Queue Setup




the Setup Screen 3
Screen 3.


7.8D2

Remove Button -
When the Remove button is clicked, the




Action
highlighted field should be removed from the





list.


7.0E
Create Work Queue

Create a screen to determine how each of the
Appendix FF



Criteria screen

fields selected in Work Queue Setup 3 screen





will be used.


7.1E

Criteria screen -
Display all fields in the “Fields Selected” table




Display Fields
on the Work Queue Criteria screen. The fields





should be displayed in one column vertically





down the left side of the screen.


7.2E

Criteria screen - Show
Add a check box to the right of each field that




Check Box
is in the ‘Fields Selected’ table. If the box is





checked the field will be displayed in the Work





Queue. If the box is not checked the field will





not be displayed, but it can be used as criteria.


7.3E

Criteria screen -
Add a combo box to the right of each check




Operator combo box
box containing the following values:





=





>





> =





<





< =





< >


7.4E

Criteria screen - Filter
Add a text box to the right of each operator




Text Box
combo box. This text box will contain the





criteria for the Work Queue.


7.5E

Criteria screen - Back
Add a ‘Back’ button to the Work Queue




button
Criteria screen. When the ‘Back’ button is





clicked, the Work Queue setup screen will





appear. All of the fields that were in the





‘Fields Selected’ table should remain in the





‘Fields Selected’ table. All changes to the





Work Queue Criteria screen should save.


7.6E

Criteria screen - Next
Add a ‘Next’ button to the Work Queue Criteria




button
screen. When the ‘Next’ button is clicked, the





Work Queue setup3 screen will appear. All of





the changes to the Work Queue Criteria





screen should save.


7.7E

Criteria screen -
Add a ‘Cancel’ button to the Work Queue




Cancel button
Criteria screen.


7.8E

Criteria screen -
Provide a warning message that appears if the




Cancel Warning
‘Cancel’ button is clicked. The warning should




Message
read “Are you sure you want to Cancel the





setup?”


7.9E

Warning Message
Provide an ‘OK’ button on the warning




button - OK
message. If the ‘OK’ button is clicked all





changes will be lost and the Work Queue





Display screen will appear.


7.10E

Warning Message
Provide a ‘Cancel’ button on the warning




button - Cancel
message. If the ‘Cancel’ button is clicked the





warning message will close and the Criteria





screen will appear.


7.0F
Create Work Queue


Appendix GG



Admin Screen


7.1F.1

Add User Combo box
Add a combo box to allow the user to select





the user or users that will be associated to the





work queue.


7.1F.2

User Combo box -
The combo box should contain all users set up




Details
for the account.


7.1F.3

User Combo box -
The user should be able to select multiple




Multiple Selections
users by holding down the control button.


7.2F.1

Add Group Combo box
Add a combo box to allow the admin to select





the group or groups that will be associated to





the work queue.


7.2F.2

Group Combo box -
The combo box should list all users set up for




Details
the account.


7.2F.3

Group Combo box -
The user should be able to select multiple




Multiple Selections
groups by holding down the control button.


7.3F1

Add Work Screen
Add a combo box to allow the admin to select




Combo box
the screen that should appear when the Work





Queue user selects an order in the queue.


7.3F2

Work Screen Combo
The Work Screen combo box should list all




box - Details
screens available to the user. Examples of





screens that should be available are:





Order Manager





Valuation Product Review element





View Only Fulfillment Form for all products





Vendor Maintenance Screen





Message Center


7.3F3

Work Screen Combo
The user should be able to select multiple




box - Multiple
groups by holding down the control button.




Selections


7.4F1

Add Work Queue
Add a combo box to allow the admin to select




Selection combo box
the selection type for the current Work Queue.


7.4F2

Selection Combo box -
Add the following values to the Work Queue




Values
Selection Combo box:





Round Robin





Auto Feed





Manual Select


7.4F3

Round Robin Selection
When Round Robin is selected, the items in




Description
the work queue will be distributed to each user





equally until all items in the work queue have





been distributed or all users assigned to the





queue have reached their maximum capacity.


7.4F4

Auto Feed Selection
When Auto Feed is selected, the items in the




Description
work queue will be distributed to each user





equally automatically as each workflow item is





closed. The user will not see the Work





Queue, only the Work Queue Work Screen





will appear.


7.5F5

Manual Select
When Manual Select is selected, the items in





the work queue will be available to all users





until a user selects the item to work on. Once





a user has selected an item in the work





queue, that item is unavailable for all other





users and is removed from the work queue.


7.5F1

Add Inactive Date Field
Add a text box to enter the date that the Work





Queue will become inactive.


7.5F2

Inactive Date Field -
The format of the Inactive Date field should be




Format
a date (mm/dd/yyyy).


7.5F3

Inactive Date Field -
The Inactive Date field is not a required field.




Rule 1


7.5F4

Inactive Date Field -
When the Inactive Date is less than today's




Rule 2
date the Work Queue status should change





from active to inactive.


7.6F1

Add Work Queue Type
Add a combo box to allow the admin to select




combo box
the Work Queue Type.


7.6F2

Work Queue Type
Add the following values to the Work Queue




Combo box - Values
Type Combo box:





File





Order


7.7F

Work Queue
The Work Queue Distribution must refresh




Distribution
each day. All items in a user's Work Queue





will be removed and redistributed at the





beginning of the day.


7.0G
Create Work Flow

Create a screen to allow the user to setup
Appendix HH



Setup2

work flows and select the business process





that will occur when the work flow criteria is





met.


7.1G1

Add Business Process
Add a combo box to the Work Flow Setup 2




Combo Box
screen to allow the user to select the business





process that will kick off when all of the





workflow criteria are met.


7.1G2

Business Process
The Business Process Combo box will contain




Combo Box - Values
all business process that have been created.


7.2G1

Add Work Flow Trigger
Add a combo box to the Work Flow Setup 2




Combo box
screen to allow the user to select the trigger





type for the current workflow.


7.2G2

Work Flow Trigger
The Work Flow Trigger Combo box should




Combo box - Values
contain the following values:





Passive





Active


7.3G

Add Next button to
Add a ‘Next’ button to the Work Flow Setup 2




Work Flow Setup 2
screen. When the ‘Next’ button is clicked, the




screen
WorkFlow setup3 screen will appear. All of





the changes to the Work Flow Setup 2 screen





should save.


7.4G

Add Cancel button to
Add a ‘Cancel’ button to the Work Flow Setup




Work Flow Setup 2
2 screen.




screen


7.5G1

Cancel Warning
Provide a warning message that appears if the




Message
‘Cancel’ button is clicked. The warning should





read “Are you sure you want to Cancel the





setup?”


7.5G2

Warning Message
Provide an ‘OK’ button on the warning




button - OK
message. If the ‘OK’ button is clicked all





changes will be lost and the Work Queue





Display screen will appear.


7.5G3

Warning Message
Provide a ‘Cancel’ button on the warning




button - Cancel
message. If the ‘Cancel’ button is clicked the





warning message will close and the Criteria





screen will appear.


7.0H
Create Work Flow

Create a screen to allow the user to setup
Appendix II



Setup 3 Screen

work queues and select the fields that will be





used in the work queue.


7.1H1

Setup Screen 3 -
Add a table to display all available fields for




Fields Available
the WorkFlow.


7.2H

Setup Screen 3 - Fields
Add a table to display all fields selected for the




Selected
WorkFlow.


7.3H.1

Setup Screen 3 - Select
Provide a button for the user to select the




Field button
highlighted field in the ‘Fields Available’ table.


7.3H.2

Select Field Button -
When the button is clicked, the highlighted




Action
field is moved to the ‘Fields Selected’ table





and removed from the ‘Fields Available’ table.


7.4H

Setup Screen 3 -
Provide a warning message that appears if the




Select Warning
‘Select Field’ button is clicked without




Message
highlighting a field in the ‘Fields Available’ list





box. The warning should read “Please select





a field from the list of Fields Available”.


7.5H

Setup Screen 3 -
Provide a button for the user to deselect the




Deselect Field button
highlighted field. When the button is clicked





the highlighted field should be moved to the





‘Fields Available’ table and removed from the





‘Fields Selected’ table.


7.6H

Setup Screen 3 -
Provide a warning message that appears if the




Deselect Warning
‘Deselect Field’ button is clicked without




Message
highlighting a field in the ‘Fields Selected’ list





box. The warning should read “Please select





a field from the list of Fields Selected”.


7.7H

Setup Screen 3 -
Provide a button for the user to deselect all of




Deselect All Fields
the fields from the ‘Fields Selected’ list. When




button
the button is clicked, all fields in the ‘Fields





Selected’ table should be moved to the ‘Fields





Available’ table and removed from the ‘Fields





Selected’ table.


7.8H

Setup Screen 3 - Next
Add a ‘Next’ button to the Work Queue Setup




button
2 screen. When the ‘Next’ button is clicked,





the Work Queue setup2 screen will appear.


7.9H

Setup Screen 3 -
Add a ‘Cancel’ button to the Work Flow Setup




Cancel button
2 screen. When the ‘Cancel’ button is clicked,





the Work Queue Display screen will appear.


7.10H

Setup screen 3 -
Provide a warning message that appears if the




Cancel Warning
‘Cancel’ button is clicked. The warning should




Message
read “Are you sure you want to Cancel the





setup?”


7.11H

Warning Message
Provide an ‘OK’ button on the warning




button - OK
message. If the ‘OK’ button is clicked all





changes will be lost and the Work Queue





Display screen will appear.


7.12H

Warning Message
Provide a ‘Cancel’ button on the warning




button - Cancel
message. If the ‘Cancel’ button is clicked the





warning message will close and the Setup





screen will appear.


7.13H

Vendor Fields Available
The Vendor fields that should be available are:





Contact Name





Company Name





Company Address





Company City





Company State





Company Zip





Business Phone





Email Address





Cell Phone


7.14H1

Add Calculated Field
Add a button to allow the user to create a




Button
calculated field.


7.14H2

Calculated Field Button -
When the Calculated Field Button is clicked,




Action
the Calculated Field screen will open.


7.0I
Create Work Flow

Create a screen to determine how each of the
Appendix JJ



Criteria screen

fields selected in Work Flow Setup 3 screen





will be used.


7.1I

Criteria screen -
Display all fields in the “Fields Selected” table




Display Fields
on the WorkFlow Criteria screen. The fields





should be displayed in one column vertically





down the left side of the screen.


7.2I

Criteria screen -
Add a combo box to the right of each check




Operator combo box
box containing the following values:





=





>





> =





<





< =





< >


7.3I

Criteria screen - Filter
Add a text box to the right of each operator




Text Box
combo box. This text box will contain the





criteria for the WorkFlow.


7.4I

Criteria screen - Back
Add a ‘Back’ button to the WorkFlow Criteria




button
screen. When the ‘Back’ button is clicked, the





WorkFlow setup screen 3 will appear. All of





the fields that were in the ‘Fields Selected’





table should remain in the ‘Fields Selected’





table. All changes to the WorkFlow Criteria





screen should save.


7.5I

Criteria screen - Next
Add a ‘Next’ button to the WorkFlow Criteria




button
screen. When the ‘Next’ button is clicked, the





WorkFlow setup3 screen will appear. All of





the changes to the WorkFlow Criteria screen





should save.


7.6I

Criteria screen -
Add a ‘Cancel’ button to the WorkFlow Criteria




Cancel button
screen.


7.7I

Criteria screen -
Provide a warning message that appears if the




Cancel Warning
‘Cancel’ button is clicked. The warning should




Message
read “Are you sure you want to Cancel the





setup?”


7.8I

Warning Message
Provide an ‘OK’ button on the warning




button - OK
message. If the ‘OK’ button is clicked all





changes will be lost and the WorkFlow Display





screen will appear.


7.9I

Warning Message
Provide a ‘Cancel’ button on the warning




button - Cancel
message. If the ‘Cancel’ button is clicked the





warning message will close and the Criteria





screen will appear.


7.0J
Add Work Queue Link

Add a link to the Work Queue display screen
Appendix OO



to Menu Bar

to the menu bar.


7.1J

Add Link to Work
Add a link to the Menu Bar to direct users to




Queue to Menu Bar
the Work Queue Display screen.


7.0K
Add Work Queue to

Add Work Queue to the View Selection
Appendix QQ



the View Selection

Combo box.



Combo Box


7.1K

Add Work Queue to
Add a link to the View Selection Combo box to




View Selection Combo
direct the user to the Assigned Work Queue




box
screen.


7.0L
Create Assigned Work

Create a screen to allow users to select from
Appendix RR



Queue Screen

all Work Queues that they have been





assigned to.


7.1L

Add Assigned Work
Add a combo box to display all work queues




Queues combo box to
that the current user is assigned to.




Assigned Work Queue




Screen


7.2L1

Add ‘Go’ button to the
Add ‘Go’ button to the Assigned Work Queue




Assigned Work Queue
screen.




Screen


7.2L2

Go Button - Action
When the ‘Go’ button is clicked, the Work





Queue screen for the selected work queue will





appear.


7.0M
Create Work Queue

Create Work Queue screen to display all items
Appendix SS



screen

that have not been completed in a work





queue.


7.1M1

Create Work Queue
Create a table to display details about the




Detail Table
items in the current work queue.


7.1M2

Add Work Queue Item
Add the link to the Work Queue item to the




link to Work Queue
work queue table.




Detail Table


7.1M3

Work Queue Item Link -
When the Work Queue Item Link is clicked, a




Action
separate window will open with the work





screen selected for the current work queue.





The screen will open inside of the Work





Queue Frame.


7.1M4

Add Work Queue Item
Add the date that the item appeared in the




Date to Work Queue
work queue to the work queue table.




Detail Table


7.1M5

Add Work Queue Item
Add the status of the item to the work queue




link to Work Queue
table.




Detail Table


7.1M6

Work Queue Item
The Statuses that will be displayed in the




Statuses
Work Queue table will be:





Viewed





New





Completed


7.1M7

Work Queue Item
The Work Queue Item Status for an order that




Status - New
appears in a work queue and has not been





viewed by any user and has not been





completed will have a status of ‘New’.


7.1M9

Work Queue Item
The Work Queue Item Status for an order that




Status - Viewed
appears in a work queue and has been





viewed by a user and has not been completed





will have a status of ‘Viewed’. The item is not





removed from the work queue, but it is moved





to the bottom of the work queue.


7.1M10

Work Queue Item
The Work Queue Item Status for an order that




Status - Completed
appears in a work queue and has been





viewed by a user and has been completed will





have a status of ‘Completed’.


7.1M11

Add Work Queue Item
Add the user name that the Work Queue Item




Viewed By to Work
was last viewed by.




Queue Detail Table


7.1M12

Work Queue Item
Will only be available for items with a status of




Viewed By - Rule
‘Viewed’.


7.1M13

Add Work Queue Item
Add the date that the Work Queue Item was




Viewed On to Work
last viewed on.




Queue Detail Table


7.1M14

Work Queue Item
Will only be available for items with a status of




Viewed On - Rule
‘Viewed’.


7.2M1
Create Work Queue

Create a Frame that will open when the Work
Appendix TT



Frame

Queue Item Link is clicked.


7.2M2

Add Work Queue Item
Add the Item Status to the Work Queue




Status to Work Queue
Frame.




Frame


7.2M3

Add Work Queue Item
Add the user name of the last person that




Viewed By to Work
viewed the work queue item.




Queue Frame


7.2M4

Add Work Queue Item
Add the last date that the work queue item




Viewed On to Work
was viewed.




Queue Frame


7.2M5

Add ‘Complete’ button
Add the ‘Complete’ button to the Work Queue




to the Work Queue
Frame.




Frame


7.2M6

Complete Button -
When the Complete button is clicked, the work




Action 1
queue item status will change to complete.


7.2M7

Complete Button -
When the Complete button is clicked, the




Action 2
Work Queue screen will appear if the Work





Queue Selection type is not ‘Auto Feed’.


7.2M8

Complete Button -
When the Complete button is clicked, if the




Action 3
Work Queue Selection type is ‘Auto Feed’, the





current item will close and the next work





queue item will appear in the Work Queue





Frame.


7.0N
Create Calculated

Create a screen to allow the user to create a
Appendix YY



Field Screen

calculated field.


7.1N

Add Field Name to
Add a text box to allow the user to name the




Calculated Field
field that is being created.




Screen


7.2N

Add Input Button to
Add a button to the Calculated Field screen




Calculated Field
that will change the Field Variable to a text




Screen
box. This will allow the user to enter free form





values.


7.3N

Add Select Button to
Add a button to the Calculated Field screen




Calculated Field
that will change the Field Variable to a Combo




Screen
box. This will allow the user to select a field.


7.4N1

Add Field Select
Add a combo box to the Calculated Field




Combo Box to
screen that will allow the user to choose a field




Calculated Field
to perform a calculation.




Screen


7.4N2

Select Combo box -
The Select Combo box will contain the same




Values
values that are available in the Criteria





Selection screen.


7.5N

Add Field Text Box to
Add a text box to allow the user to enter a




Calculated Field
value to perform a calculation.




Screen


7.6N

Field Variable - Default
Field Variable should default to the Combo





box.


7.7N1

Add ‘Add’ button to the
Add a button to the Calculated Field screen to




Calculated Field
allow a user to add another text box or select




Screen
combo box.


7.7N2

‘Add’ Button - Action 1
When the ‘Add’ button is clicked, the operator
Appendix ZZ





combo box will appear.


7.7N3

‘Add’ Button - Action 2
When the ‘Add’ button is clicked, the ‘Input’





Button will appear.


7.7N4

‘Add’ Button - Action 3
When the ‘Add’ button is clicked, the ‘Select’





Button will appear.


7.7N5

‘Add’ Button - Action 3
When the ‘Add’ button is clicked, the Field





Variable will appear.


7.7N6

‘Add’ Button - Action 4
When the ‘Add’ button is clicked, the ‘Add’





button will appear.


7.7N7

Add Button - Rule
Each time the ‘Add’ button is clicked a new





row should be added and all of the above





items should be provided.


7.8N1

Add Operator Combo
Add a combo box to include all operators that




Box to Calculated Field
will be needed to create a calculated field.




Screen


7.8N2

Operator Combo Box -
The Operator Combo box should contain the




Values
following values:





+





−





/





*


7.0
Add Unavailable Date

Provide the ablility for a vendor to remove
Appendix UU



to Vendor Information

itself from a list of available vendors for a



Screen

specified period of time. This will be





necessary if a vendor is going on vacation or





unavailable for a period of time.


7.1AA

Add Unavailable Flag
Add a check box to the vendor information
Appendix UU




to Vendor Information
screen.




screen


7.1BB

Unavailable Flag -
When the Unavailable Flag is checked, the
Appendix UU




Action
vendor will not appear as an available vendor





for all requestors.


7.2AA

Add Unavailable Start
Add a field to the vendor information screen to
Appendix UU




Date to Vendor
allow a vendor to enter the date at which the




Information Screen
vendor will become unavailable.


7.2BB

Add Unavailable End
Add a field to the vendor information screen to
Appendix UU




Date to Vendor
allow a vendor to enter the date at which the




Information Screen
vendor will become available.


7.2CC

Unavailable Date End -
The Unavailable End Date must be after the
Appendix UU




Rule
Unavailable Start Date.


8.0
Update Qualitative

Update the Qualitative Distribution Setup
Appendix VV



Distribution Setup

Screen to allow users to use different criteria



Screen

for vendor selection than in the current





production environment.


8.1

Add Lowest Price
Add an option for the Lowest Price as a
Appendix VV




parameter to
distribution parameter.




Qualitative Distribution




screen


8.2

Add Highest Service
Add an option for the Highest Service Score
Appendix VV




Score parameter to
as a distribution parameter.




Qualitative Distribution




screen


8.3

Add Highest Quality
Add an option for the Highest Quality Score as
Appendix VV




Score parameter to
a distribution parameter.




Qualitative Distribution




screen


8.4

Add Highest
Add an option for the Highest Cumulative
Appendix VV




Cumulative Score
Score as a distribution parameter.




parameter to




Qualitative Distribution




screen


8.0
Add Valuation Product



Review element to all



ORA valuation



products.


8.0A

Add Valuation Product
Add option to select a Valuation Product




Review element to
Review to Ocwen BPO product




Ocwen BPO product


8.0B

Add Valuation Product
Add option to select a Valuation Product




Review element to
Review to Ocwen Comparative Market




Ocwen Comparative
Analysis product




Market Analysis


8.0C

Add Valuation Product
Add option to select a Valuation Product




Review element to
Review to ORA 2055 product




ORA 2055


8.0D

Add Valuation Product
Add option to select a Valuation Product




Review element to
Review to ORA 1004 product. (This product




ORA 1004
does not exist yet. An RDD is forthcoming).


8.1
Create Valuation



Product Review



Element Fulfillment


8.1A

Create Valuation
Create the Data Entry Valuation Product




Product Review
Review element fulfillment form to enter the




element fulfillment
data needed for a Valuation Product Review.


8.1B

Valuation Product
Valuation Product Review will not be




Review - Rule 1
forwarded to vendor it will only be available to





requestor/forwarder.


8.1C

Valuation Product
Completed order is not available to




Review - Rule 2
requestor/forwarder until Valuation Product





Review status changes to Confirmed





Complete.


8.1D

Add Market Value Low
Add the Market Value Low field to the




field to Valuation
Valuation Product Review Element Fulfillment.




Product Review
This field should be formatted as currency.




Element Fulfillment


8.1E

Add Market Value High
Add the Market Value High field to the




field to Valuation
Valuation Product Review Element Fulfillment.




Product Review
This field should be formatted as currency.




Element Fulfillment


8.FI

Add Market Value Mid
Add the Market Value Mid field to the




field to Valuation
Valuation Product Review Element Fulfillment.




Product Review
This field should be formatted as currency.




Element Fulfillment


8.1F1

Review Element
The Market Value Mid should not populate if




Fulfillment - Market
the Market Value High is null




Value Mid field Rule 1


8.1F2

Review Element
The Market Value Mid should not populate if




Fulfillment - Market
the Market Value Low is null




Value Mid field Rule 2


8.1F3

Review Element
The Market Value Mid calculation method is




Fulfillment - Market
(Market Value High + Market Value Low)/2




Value Mid field




calculation


8.1G

Add Repaired Market
Add the Repaired Market Value Low field to




Value Low field to
the Valuation Product Review Element




Valuation Product
Fulfillment. This field should be formatted as




Review Element
currency.




Fulfillment


8.1H

Add Repaired Market
Add the Repaired Market Value High field to




Value High field to
the Valuation Product Review Element




Valuation Product
Fulfillment. This field should be formatted as




Review Element
currency.




Fulfillment


8.1I

Add Repaired Market
Add the Repaired Market Value Mid field to




Value Mid field to
the Valuation Product Review Element




Valuation Product
Fulfillment. This field should be formatted as




Review Element
currency.




Fulfillment


8.1I1

Review Element
The Market Value Mid should not populate if




Fulfillment - Repaired
the Repaired Market Value High is null




Market Value Mid field




Rule 1


8.1I2

Review Element
The Repaired Market Value Mid should not




Fulfillment - Repaired
populate if the Repaired Market Value Low is




Market Value Mid field
null




Rule 2


8.1I3

Review Element
The Repaired Market Value Mid calculation




Fulfillment - Repaired
method is (Repaired Market Value High +




Market Value Mid field
Repaired Market Value Low)/2




calculation


8.1J

Add Deferred
Add the Total Repair Amount Field to the




Maintenance field to
Valuation Product Review Element Fulfillment.




Valuation Product
This field should be formatted as currency.




Review Element




Fulfillment


8.1K

Add Marketing Time
Add the Marketing Time Field to the Valuation




field to Valuation
Product Review Element Fulfillment. This field




Product Review
should be formatted as Number (Double).




Element Fulfillment


8.1L

Add Review Comment
Add the Review Comment Field to the




field to Valuation
Valuation Product Review Element Fulfillment.




Product Review
This field should be formatted as Memo.




Element Fulfillment


8.1M

Add Reason Code field
Add the Reason Code Field to the Valuation




to Valuation Product
Product Review Element Fulfillment. This field




Review Element
should be formatted as Text (50).




Fulfillment


8.1KM1

Add Reason Code
Add a combo box to specify the Reason Code




combo box field to
Field on the Valuation Product Review




Valuation Product
Element Fulfillment. The combo box should




Review Element
contain the following values:




Fulfillment
Driveby





Bad previous value





Condemned





Driveby on wrong property





Deferred Maintenance





Earthquake





Fire





Flood





Functional Obsolescence





Incorrect Prop Rights Valued





Market Decline





Market Increase





Mudslide





No Change In Value





No Original (Previous) Value





Go Repaired





Sight Area Incorrect





Structural Problems





Tornado





Vandalized





Does Not Comply With Zoning


8.1N

Add Condition Code




field to Valuation




Product Review




Element Fulfillment


8.1O

Add Condition Code
Add the Condition Code Field to the Valuation




field to Valuation
Product Review Element Fulfillment. This field




Product Review
should be formatted as Text (10).




Element Fulfillment


8.1O1

Add Condition Code
Add a combo box to specify the Condition




combo box field to
Code Field on the Valuation Product Review




Valuation Product
Element Fulfillment. The combo box should




Review Element
contain the following values:




Fulfillment
Poor





Fair





Average





Good


8.1P

Create Valuation Order




Table


8.1P1

Valuation Order Table -
Links will be created for all other valuation




Add Link to Valuation
products associated to the file number of the




Product
order the review is selected for.


8.1P2

Valuation Order Table -
Activating link will open a new window




Link Action
displaying the valuation product referenced by





the link.


8.1P2

Valuation Order Table -
This will show the Valuation Product Type of




Add Valuation Type
the valuation product referenced by the link.


8.2P4

Valuation Order Table -
This will show the confirmed completed date




Add Completed Date
of the valuation product referenced by the link.


9.0
Create Invoice

Create output file from REALTrans database



Creation Process

for upload into Infinium for Invoice creation.


9.1

Create Infinium export
Create file with all needed data for invoice




file creation
creation in Infinium.


9.2

Create Infinium import
Create Infinium mapping process from file




file mapping
created in Section (9.1)


9.0A
Create Business

Create basic business processes that perform



Processes for

a simple function. This will allow admin users



Workflow Automation

to select a business process that can occur for





all files/orders that meet workflow criteria.


9.1A

Create Send Message
Create a business process to send a message
Appendix WW




Business Process
using the Message Center function.


9.1B

Send Message
When the user selects the ‘Send Message
Appendix WW




Business Process -
Business Process’ from the Work Flow Setup2




Action
screen, a Process Parameter window should





appear.


9.1C

Process Parameter
The Process Parameter window should
Appendix WW




Window
appear requiring the user to complete all fields





for the business process.


9.1D

Process Parameter
The number of parameters that are necessary
Appendix WW




Window - Parameters
will be determined by the process that is being





created.


9.1E

Parameter 1 - ‘To’
The ‘To’ combo box should be the first
Appendix WW




Combo Box
parameter required by the user that appears





on the Process Parameter window.


9.1F

Parameter 1 - Values
The ‘To’ combo box should include the
Appendix WW





following values:





Vendor Company





Vendor Contact





Vendor Company and Vendor Contact


9.1G

Parameter 2 - ‘Subject’
The ‘Subject’ field should be the second
Appendix WW




field
parameter required by the user that appears





on the Process Parameter window.


9.1H

Parameter 2 - Details
The ‘Subject’ field should allow the user to
Appendix WW





enter a subject for all of the emails that will be





sent for the current workflow.


9.1I

Parameter 3 -
The ‘Message’ field should be the third
Appendix WW




‘Message’ field
parameter required by the user that appears





on the Process Parameter window.


9.1J

Parameter 3 -Details 1
The ‘Message’ field should allow the user to
Appendix WW





enter a message for all of the emails that will





be sent for the current workflow.


9.1K

Parameter 3 - Details 2
The ‘Message’ field should also include the
Appendix WW





following data points for all messages that are





sent via a workflow:





File Number





Loan Number





Order Number





Property Street Address





Property City





Property State





Property Zip Code





Property APN





Property Legal Description





Borrower Name





Order Due Date


9.2A

Create Cancel Order
Create a business process to change the
Appendix XX




Business Process
status to Cancelled for all orders for the





current workflow.


9.2B

Cancel Order Business
When the user selects the ‘Cancel Order’ from
Appendix XX




Process - Action
the WorkFlow Setup2 screen, a Process





Parameter window should appear.


9.2C

Process Parameter
The Process Parameter window should
Appendix XX




Window
appear requiring the user to complete all fields





for the business process.


9.2D

Parameter 1 - ‘Reason’
The ‘Reason’ field should be the only
Appendix XX




field
parameter required by the user that appears





on the Process Parameter window.


9.2E

Parameter 1 - Values
The data entered in the ‘Reason’ field should
Appendix XX





populate the Cancellation Form.


9.2F

Cancel Order - Action 1
When the order is cancelled via the workflow,
Appendix XX





the cancellation form should appear under





submitted items.


9.2G

Cancel Order - Action 2
When the order is cancelled via the workflow,
Appendix XX





the status should change to cancelled.


9.3A

Create Place Order
Create a business process to place an order
Appendix YY




Business Process
using AVS.


9.3B

Parameter 1 - ‘Product
The ‘Product Category’ combo box should be
Appendix YY




Category’ Combo Box
the first parameter required by the user.


9.3C

Parameter 1 - Values
The ‘Product Category’ combo box should
Appendix YY





include only product categories that the





requestor has selected as products to be





ordered.


9.3D

Parameter 2 - ‘Product
The ‘Product to Order’ combo box should be
Appendix YY




to Order’ Combo Box
the second parameter required by the user.


9.3E

Parameter 2 - Values
The ‘Product to Order’ combo box should
Appendix YY





include only products that the requestor has





selected as products to be ordered.


9.3F

Place Order - Action
When the order is placed via workflow, the
Appendix YY





order should be placed with the best vendor





that is selected using AVS rules.


9.4A

Create Cancel and
Create a business process to cancel an order
Appendix ZZ




Reorder Business
and re-assign the order with a new vendor




Process
using AVS.


9.4B

Parameter 1 - ‘Reason’
The ‘Reason’ field should be the first
Appendix ZZ




field
parameter required by the user that appears





on the Process Parameter window.


9.4C

Parameter 1 - Values
The data entered in the ‘Reason’ field should
Appendix ZZ





populate the Cancellation Form.


9.4D

Parameter 2 - ‘Due
The ‘Due Date’ combo box should be the
Appendix ZZ




Date’ Combo Box
second parameter required by the user that





appears on the Process Parameter window.


9.4E

Parameter 2 - Values
The ‘Due Date’ combo box should include the
Appendix ZZ





following values:





Same as previous order





Calculate new due date


9.4F

Due Date - Rule 1
If ‘Same as previous order’ is selected from
Appendix ZZ





the ‘Due Date’ combo box and the due date





for the previous order is not in the past, the





new order that is created should contain the





same due date as the previous order.


9.4G

Due Date - Rule 2
If ‘Same as previous order’ is selected from
Appendix ZZ





the ‘Due Date’ combo box and the due date





for the previous order is in the past, the new





order that is created should contain the due





date based on a standard order time for the





product.


9.4G

Due Date - Rule 3
If ‘Calculate new due date’ is selected from
Appendix ZZ





the ‘Due Date’ combo box, the new order that





is created should contain the due date based





on a standard order time for the product.


9.4H

Cancel Order - Action 1
When the order is cancelled via the workflow,
Appendix ZZ





the cancellation form should appear under





submitted items.


9.4I

Cancel Order - Action 2
When the order is cancelled via the workflow,
Appendix ZZ





the status should change to cancelled.


9.4J

Place Order - Action
When the order is placed via workflow, the
Appendix ZZ





order should be placed with the best vendor





that is selected using AVS rules.


11.0
Create Vendor



Payment Process


11.1

Create Infinium export
Create file with all needed data for vendor




file creation
payment in Infinium.


11.2

Create Infinium import
Create Infinium mapping process from file




file mapping
created in Section (11.1)


12.0
Create Delegate

This process will allow other members or



Process

REAL Trans to place orders for the true





requestor through their account. This will be





used solely with the portfolio management





upload process.


12.1

Add Delegate menu
Add Delegate menu item under the
Appendix PP




item under the
Admin/More menu item. This will open the




Admin/more menu item
Delegate Creation Screen


12.2
Create Approved

This will allow members to approve other



Delegate Screen

members as delegates.


12.2A
Create Approved

Create Delegate Creation Screen.
Appendix LL



Delegates Table


12.2A1

Add Company to
This should show all members who have been




Approved Delegate
approved as delegates.




Screen


12.2A2

Add Active Date to
This should show the date the delegate was




Approved Delegates
approved.




Screen


12.2B

Add “Add” Button to
This button will open Approve Delegate




Approved Delegates
Screen.




Screen


12.2C

Add “Delete” Button to
Add a button to delete the selected Delegate




Approved Delegates
from the Approved Delegate list.




Screen


12.2C1

Approved Delegates
If a delegate has not been highlighted when




Screen - Delete Button
the Delete button is clicked, the Selection




Rule 1
Warning Pop up Box should appear (This is





created in 12.2D3-12.2D5)


12.2C2

Approved Delegates
If a delegate has been highlighted the Delete




Screen - Delete Button
Warning Pop up Box should appear (This is




Rule 2
created in 12.2D6-12.2D8)


12.2C3

Approved Delegates
Provide a warning message that appears if the




Screen - Missing
‘Delete’ button is clicked but there is no




Selection Warning
Delegate highlighted. The warning should




Message
read “Please highlight the Delegate that you





would like to delete from the list above?”


12.2C4

Approved Delegates
Provide an ‘OK’ button on the warning




Screen - Missing
message. If the ‘OK’ button is clicked the




Selection Warning
Approved Delegates screen will appear.




Message button - OK


12.2C5

Approved Delegates
Provide a warning message that appears if the




Screen - Delete
‘Delete’ button is clicked and there is a




Warning Message
Delegate highlighted. The warning should





read “Are you sure you want to Delete the





Delegate?”


12.2C6

Approved Delegates
Provide an ‘OK’ button on the warning




Screen - Delete
message. If the ‘OK’ button is clicked all




Warning Message
changes will be lost and the Approved




button - OK
Delegates screen will appear.


12.2C7

Approved Delegates
Provide a ‘Cancel’ button on the warning




Screen - Delete
message. If the ‘Cancel’ button is clicked the




Warning Message
warning message will close and the Approved




button - Cancel
Delegates screen will appear.


12.2C8

Approved Delegates
When the Delete button is clicked the




Screen - Delete Button -
highlighted Delegate should be removed from




Action
the list of Delegates.


12.3
Create Approve

This will allow members to add members as
Appendix MM



Delegate Screen

delegates.


12.3A

Create Approve
Create Approve Delegates Screen.




Delegates Screen


12.3B

Add Delegate Combo
This should be a list box showing all members




Box to Approve
who have been approved as delegates.




Delegates Screen


12.3B1

Delegate Combo Box -
The Delegate Combo box should contain all




Values
approved vendors.


12.3C

Add “Add” button to the
This button will Add the Delegate selected in




Approve Delegates
the Approve Delegates Screen.




Screen


12.3D

Add “Add” Button to
This button will open Approve Delegates




Delegate Creation
Screen.




Screen


12.3D1

Approve Delegates
Provide a warning message that appears if the




Screen - Missing
‘Add button is clicked but there is not a




Selection Warning
Delegate selected from the Delegate Combo




Message
Box. The warning should read “Please select





a Delegate that you would like to add from the





list?”


12.3D2

Approve Delegates
Provide an ‘OK’ button on the warning




Screen - Missing
message. If the ‘OK’ button is clicked the




Selection Warning
Approve Delegates screen will appear.




Message button - OK


12.3D3

Approve Delegates
When the Add button is clicked the selected




Screen - Add button -
vendor should be added as a delegate.




Action 1


12.3D4

Approve Delegates
When the Add button is clicked the Delegate




Screen - Add button -
Creation Screen should appear.




Action 2


12.4
Enhance Portfolio

Enhance the current Portfolio Management
Appendix NN



Management Screen

screen to allow a vendor to select the owner of





a portfolio who has approved them as a





delegate.


12.4A

Add Owner Combo Box
Add the Owner Combo Box to the Portfolio




to Portfolio
Management screen.




Management Screen


12.4B

Owner Combo Box -
The Owner Combo Box should contain all




Values
requestors that have selected them as an





approved Delegate.


13.0A
Create Today Function

Create a function to allow the user to enter a





keyword “Today” to retrieve the system date.


13.1A

Create Today Function
When the keyword Today is entered, the





system should use the current date for





calculating time lapses.





Example: Current System Date - 6/5/03





Today Function Results Today - 3 = 6/2/03


14.0A
Create View Only

Create View Only fulfillment form that displays
Appendix UU



Fulfillment Form with

the completed order fulfillment with thumbnails



Thumbnails

for all of the attached documents in a separate





frame.


14.1A

Create frame for
The View Only Fulfillment form should open in




fulfillment form
a separate frame.


14.2A

Create Thumbnails for
Create thumbnails for all documents that have




all attached documents
been attached.


14.3A

Add Thumbnails to
Display thumbnails for all attached documents




Frame for Fulfillment
in frame with View Only Fulfillment form.




Form


14.4A

Frame for Fulfillment
The Frame and thumbnails should be created




Form
for all of the products listed below:





Ocwen CMA





Ocwen BPO


15.0A
Modify Attach

Modify the Attach document screen to require
Appendix VV



Document Screen

the vendor to select the document type from a





combo box instead of using free form text





fields.


15.1A1

Add Document Type
Add a combo box to allow the vendor to select




Combo Box
the type of document being attached from a





standardized list of documents.


15.1A2

Document Type
The Document Type Combo box should




Combo Box - Values
contain the following values:





Subject Photo





Sales Comp 1 Photo





Sales Comp 2 Photo





Sales Comp 3 Photo





Listing Comp 1 Photo





Listing Comp 2 Photo





Listing Comp 3 Photo





Other


15.1A3

Document Type
The user must select a value from the




Combo Box - Rule 1
Document Type Combo box before attaching





any document.


15.0B
Modify Submitted

Modify the Submitted Documents screen to
Appendix XX



Documents Screen

display the Document type.


15.0B1

Add Document Type to
Add the Document Type to the Submitted




Submitted Documents
Documents screen.




Screen

## Claims

1. A method for providing online services between a vendor and a service recipient, the method comprising:
receiving, by at least one processor, a transaction request;
identifying, by the at least one processor, a sub-transaction associated with the transaction request;
identifying, by the at least one processor, a vendor capable of addressing the sub-transaction, the vendor having a calculated vendor score, and the vendor being identified based at least in part on the calculated vendor score;
providing, by the at least one processor, a request for the sub-transaction to a vendor; and
if the vendor agrees to address the sub-transaction, receiving, by the at least one processor, a transaction response,
wherein the transaction response comprises at least one item of information relating to addressing the sub-transaction.

2. The method of claim 1, wherein the transaction request is a request for a loan for a real estate purchase.

3. The method of claim 1, wherein identifying, by the at least one processor, the sub-transaction associated with the transaction request comprises:
identifying, by the at least one processor, the sub-transaction from a group of sub-transactions consisting of determination of flood classification status, an inspection, an appraisal, an automated valuation model, and a mortgage insurance policy.

4. The method of claim 1, further comprising:
if the vendor agrees to address the sub-transaction, receiving, by the at least one processor, a confirmation of services provided.

5. The method of claim 4, wherein the confirmation of services comprises:
an indication that one or more services addressing the sub-transaction have been provided.

6. The method of claim 5, wherein the indication comprises one selected from the group consisting of flood classification status information, inspection status information, appraisal information, automated valuation model information, and mortgage insurance policy information.

7. The method of claim 4, wherein confirmation of services provided for the sub-transaction generates a second sub-transaction.

8. The method of claim 7, further comprising:
generating, by the at least one processor, the second sub-transaction in response to receiving the confirmation of services provided.

9. The method of claim 1, wherein the vendor is automatically selected.

10. The method of claim 1, wherein identifying the vendor comprises:
receiving an input from a user, the input specifying the vendor.

11. The method of claim 1, wherein identifying the vendor comprises:
electronically selecting a vendor.

12. The method of claim 1, wherein the calculated vendor score is calculated based on one or more of a vendor quality score or a vendor service score.

13. The method of claim 12, wherein the calculated vendor score is calculated based on both of the vendor quality score and the vendor service score.

14. A non-transitory computer-readable medium having computer-readable program code embodied therein for providing online services between a vendor and a service recipient, the computer-readable program code comprising:
computer-readable instructions for receiving a transaction request;
computer-readable instructions for identifying a sib-transaction associated with the transaction request;
computer-readable instructions for identifying a vendor capable of addressing the sub-transaction, the vendor being identified based at least in part on a quality score of the vendor;
computer-readable instructions for providing a request for the sub-transaction to a vendor; and
computer-readable instructions for receiving a transaction response comprising at least one item of information relating to addressing the sub-transaction in response to a determination that the vendor agreed to address the sub-transaction.

15. The non-transitory computer-readable medium of claim 14, wherein the quality score is based at least in part on a measure of customer satisfaction associated with the vendor and a price associated with the vendor.

16. The non-transitory computer-readable medium of claim 15, wherein the vendor is identified based at least in part on a service score of the vendor.

17. A system for providing online services between a vendor and a service recipient, the system comprising:
at least one processor comprising:
a transaction receiving module for receiving a transaction request;
a sub-transaction identifying module for identifying a sub-transaction associated with the transaction request;
a vendor identification module for identifying a vendor capable of addressing the sub-transaction, the vendor being identified based at least in part on a service score of the vendor;
a vendor request providing module for providing a request for the sub-transaction to a vendor; and
a transaction request reception module for receiving a transaction response if the vendor agrees to address the sub-transaction, the transaction response comprising at least one item of information relating to addressing the sub-transaction.

18. The system of claim 17, wherein the service score is based at least in part on a measure of turnaround time associated with the vendor and a measure of order timeliness associated with the vendor.

19. The system of claim 18, wherein the vendor is identified based at least in part on a quality score of the vendor.