Exhibit
10.1


 	 	 	 	 
	 	 	227 West Monrow Street
	 	 	Suite 900
	 	 	Chicago, IL 60606
	 	 	Michael.Buenzow@fticonsulting.com
	 	 	312.252.9333
	 	 	 







 


April
5, 2022


 


PRIVATE
& CONFIDENTIAL


 


Mr.
Murray Holland


President
and Chief Executive Officer


GWG
Holdings, Inc.


325
North St. Paul Street


Dallas,
Texas 75201


 


Re: Financial Advisory Services
for GWG  Holdings, Inc.


 


Dear
Mr. Holland:


 


	1.	Introduction



 


This
letter confirms that we, FTI Consulting, Inc. (“FTI”), have been retained by you, GWG Holdings, Inc. (collectively, with
its direct and indirect subsidiaries, the “Company”), to provide certain financial advisory and consulting services (the
“Services”) set out below. This letter of engagement (the “Engagement”) and the related Standard Terms and Conditions
constitute the engagement contract (the “Engagement Contract”) pursuant to which the Services will be provided.


 


This
Engagement Contract represents the entire understanding of the parties hereto and, on a go forward basis, supersedes any and all other
prior agreements among the parties, their affiliates, subsidiaries, officers, directors, shareholders, or employees regarding the subject
matter hereof; shall be binding upon and inure to the benefit of the parties and their respective heirs, representatives, successors
and assigns; and may not be waived, modified or amended unless in writing and signed by the Company and FTI. The provisions of this agreement
shall be severable. No failure to delay in exercising any right, power or privilege related hereto, or any single or partial exercise
thereof, shall operate as a waiver thereof.


 


	2.	Scope
                                            of Services



 


The
Services, to be performed at your direction, are expected to include the following:


 


		●	Assist
                                            the Debtors in cash forecasting and liquidity management and assist with future liquidity
                                            management, including, without limitation, the development of budgets and 13-week cash forecasts;



 


		●	Work
                                            with the Debtors and its advisors in the preparation, design, and presentation of proposals
                                            to creditors, investors, and regulatory authorities regarding terms of potential forbearances,
                                            amendments, modifications, and/or restructuring/reorganization of the Debtors’ existing
                                            indebtedness or other financial obligations;



 


		●	Provide
                                            periodic status reports to senior management (including the Chief Executive Officer), the
                                            Debtors’ Board of Directors, and the other advisors with respect to the progress of
                                            the overall engagement, as requested;



 




     


     


    

 


GWG
Holdings, Inc.


April
5, 2022


Page
2


 


		●	Analyze
                                            and evaluate the likelihood of cost savings initiatives;



 


		●	Assist
                                            the Debtors in managing vendor and supplier related matters;



 


		●	Assist
                                            the Debtors in the preparation of the Statement of Financial Affairs;



 


		●	Assist
                                            the Debtors in the preparation of the Statement of Assets and Liabilities;



 


		●	Assist
                                            the Debtors in the preparation of the Monthly Operating Reports;



 


		●	Assist
                                            in the development and evaluation of any employee compensation and reorganization plans,
                                            if needed;



 


		●	Assist
                                            the Debtors in responding to due diligence requests from lenders, other creditors, lessors,
                                            vendors, other professionals, investors and regulatory authorities;



 


		●	Attend
                                            meetings, presentations and negotiations as may be requested by the Debtors;



 


		●	Provide
                                            support and analysis related to potential asset sales, including assisting with data collection
                                            and information gathering related to third party due diligence, and advising and assisting
                                            the Debtors and other professionals in developing, negotiating, and executing sales of the
                                            Debtors’ assets;



 


		●	Work
                                            closely and discretely with the designated parties to ensure that accurate and timely data
                                            is used in the filing documents;



 


		●	Assist
                                            the Debtors in the preparation of financial projections and analysis for best interest of
                                            creditors’ test for a reorganization plan and/or negotiation purposes;



 


		●	Assist
                                            the Debtors in managing and executing the claims reconciliation process;



 


		●	Provide
                                            testimony in the chapter 11 proceedings, as necessary; and



 


		●	Other
                                            services as may be reasonably requested by the Debtors, and as may be customary in this type
                                            of engagement.



 


The
Services may be performed by FTI or by any subsidiary of FTI, as FTI shall determine. FTI may also provide Services through its or its
subsidiaries’ agents or independent contractors. References herein to FTI and its employees shall be deemed to apply also, unless
the context shall otherwise indicate, to employees of each such subsidiary and to any such agents or independent contractors and their
employees.


 


The
Services, as outlined above, are subject to change as mutually agreed between us.


 


FTI
is engaged by the Company to provide financial advisory and consulting services only. Accordingly, while we may from time to time suggest
options which may be available to you and further give our professional evaluation of these options, the ultimate decision as to which,
if any, of these options to implement rests with the Company, its management and board of directors. FTI and its employees will not make
any management decisions for the Company and will not be responsible for communicating information concerning the Company to the public,
the Company’s shareholders or others.


 




     


     


    

 


GWG
Holdings, Inc.


April
5, 2022


Page
3



 


As
part of the Services, FTI may be requested to assist the Company (and its legal or other advisors) in negotiating with the Company’s
creditors and equity holders and with other interested parties. In the event that we participate in such negotiations, the representations
made and the positions advanced will be those of the Company and its management, not FTI or its employees.


 


If
cases under the Bankruptcy Code are commenced and our retention is approved, our role will include serving as principal bankruptcy financial
advisors to the debtors and debtors in possession in those cases under a general retainer, subject to court approval. Our role also will
encompass all out-of-court planning and negotiations attendant to these tasks.


 


The
services we will provide in connection with the Engagement will encompass all services normally and reasonably associated with this type
of engagement that we are requested and are able to provide and that are consistent with our ethical obligations. With respect to all
matters of our Engagement, we will coordinate closely with the Company as to the nature of the services that we will render and the scope
of our engagement.


 


As
usual, our Engagement is to represent the Company and not its individual directors, officers, employees or shareholders. However, we
anticipate that in the course of that Engagement, we may provide information or advice to directors, officers or employees in their corporate
capacities.


 


	3.	Fees
                                            and Cash on Account



 


Fees
in connection with this Engagement will be based upon the time incurred providing the Services, multiplied by our standard hourly rates,
summarized as follows:


 


United
States


 





	 	 	Per Hour (USD)	 
	Senior Managing Directors	 	$	975 – 1,325	 
	Directors / Senior Directors / Managing Directors	 	 	735 – 960	 
	Consultants/Senior Consultants	 	 	395 – 695	 
	Administrative / Paraprofessionals	 	 	160 – 300	 



 


Hourly
rates are generally revised periodically. To the extent this engagement requires services of our International divisions or personnel,
the time will be multiplied by our standard hourly rates applicable on International engagements. Note that we do not provide any assurance
regarding the outcome of our work and our fees will not be contingent on the results of such work.


 


Consummation
Fee - If the Debtors succeed in obtaining: (a) a consensual restructuring, compromise and/or extinguishment of a substantial amount of
its existing indebtedness or (b) a final judicial order approving a Chapter 11 plan or a sale of substantially all of the Debtors’
assets under U.S. Bankruptcy Code Section 363, then, upon the consummation of such restructuring or sale, the Debtors’ will pay
FTI a Consummation Fee of $250,000.


 


In
addition to the fees outlined above, FTI will bill for reasonable direct expenses which are likely to be incurred on your behalf during
this Engagement. Direct expenses include reasonable and customary out-of-pocket expenses which are billed directly to the engagement,
such as internet access, telephone, overnight mail, messenger, travel, meals, accommodations and other expenses specifically related
to this engagement. Further, if FTI and/or any of its employees are required to testify or provide evidence at or in connection with
any judicial or administrative proceeding relating to this matter, FTI will be compensated by you at its regular hourly rates and reimbursed
for reasonable allocated and direct expenses (including counsel fees) with respect thereto.


 




     


     


    

 


GWG
Holdings, Inc.


April
5, 2022


Page
4


 


Cash
on Account


 


Initially,
the Company will forward to us the amount of $50,000, which funds will be held “on account” to be applied to our professional
fees, charges and disbursements for the Engagement (the “Initial Cash on Account”). To the extent that this amount exceeds
our fees, charges and disbursements upon the completion of the Engagement, we will refund any unused portion. The Company agrees to increase
or supplement the Initial Cash on Account from time to time during the course of the Engagement in such amounts as the Company and we
mutually shall agree are reasonably necessary to increase the Initial Cash on Account to a level that will be sufficient to fund Engagement
fees, charges, and disbursements to be incurred.


 


We
will send the Company periodic invoices (not less frequently than monthly) for services rendered and charges and disbursements incurred
on the basis discussed above, and in certain circumstances, an invoice may be for estimated fees, charges and disbursements through a
date certain. Each invoice constitutes a request for an interim payment against the fee to be determined at the conclusion of our Services.
Upon transmittal of the invoice, we may immediately draw upon the Initial Cash on Account (as replenished from time to time) in the amount
of the invoice. The Company agrees that invoices are due upon receipt and will promptly wire the invoice amount to us as replenishment
of the Initial Cash on Account (together with any supplemental amount to which we and the Company mutually agree), without prejudice
to the Company’s right to advise us of any differences it may have with respect to such invoice. We have the right to apply to any outstanding
invoice (including amounts billed prior to the date hereof), up to the remaining balance, if any, of the Initial Cash on Account (as
may be supplemented from time to time) at any time subject to (and without prejudice to) the Company’s opportunity to review our statements.


 


The
Company agrees to promptly notify FTI if the Company or any of its subsidiaries or affiliates extends (or solicits the possible interest
in receiving) an offer of employment to a principal or employee of FTI involved in this Engagement and agrees that FTI has earned and
is entitled to a cash fee, upon hiring, equal to 150% of the aggregate first year’s annualized compensation, including any guaranteed
or target bonus and equity award, to be paid to FTI’s former principal or employee that the Company or any of it subsidiaries or
affiliates hires at any time up to one year subsequent to the date of the final invoice rendered by FTI with respect to this Engagement.


 


In
a case under the Bankruptcy Code, fees and expenses may not be paid without the express prior approval of the bankruptcy court. In most
cases of this size and complexity, on request of a party in interest, the bankruptcy court permits the payment of interim fees during
the case. The Company agrees that, if asked to do so by us, the Company will request the bankruptcy court to establish a procedure for
the payment of interim fees during the case that would permit payment of interim fees. If the bankruptcy court approves such a procedure,
we will submit invoices on account against our final fee. These interim invoices will be based on such percentage as the bankruptcy court
allows of our internal time charges and costs and expenses for the work performed during the relevant period and will constitute a request
for an interim payment against the reasonable fee to be determined at the conclusion of our representation.


 


In
preparation for the filing of any cases under the Bankruptcy Code, we also may require an additional on account payment to supplement
the Initial Cash on Account to cover fees, charges and disbursements to be incurred during the initial phase of the chapter 11 cases
(the “Additional Cash on Account”). We will hold the Additional Cash on Account, as we have the Initial Cash on Account. Of
course, the reasonableness of the Additional Cash on Account remains subject to review by the court in any ensuing case.


 




     


     


    

 


GWG
Holdings, Inc.


April
5, 2022


Page
5


 


If
any of the Company’s entities become a debtor in one or more cases under the Bankruptcy Code, some fees, charges, and disbursements (whether
or not billed) incurred before the filing of bankruptcy petitions (voluntary or involuntary) might remain unpaid as of the date of the
filing. The unused portion, if any, of the Initial Cash on Account and the Additional Cash on Account will be applied to any such unpaid
pre-petition fees, charges and disbursements. Any requisite court permission will be obtained in advance. We will then hold any portion
of the Initial Cash on Account and the Additional Cash on Account not otherwise properly applied for the payment of any such unpaid pre-filing
fees, charges and disbursements (whether or not billed) as on account cash to be applied to our final invoice in any case under the Bankruptcy
Code.


 


Post-petition
fees, charges and disbursements will be due and payable immediately upon entry of an order containing such court approval or at such
time thereafter as instructed by the court. The Company understands that while the arrangement in this paragraph may be altered in whole
or in part by the bankruptcy court, the Company shall nevertheless remain liable for payment of court approved post-petition fees and
expenses. Such items are afforded administrative priority under 11 U.S.C. § 503(b)(l). The Bankruptcy Code provides in pertinent
part, at 11 U.S.C. § 1l29(a)(9)(A), that a plan cannot be confirmed unless these priority claims are paid in full in cash on the
effective date of any plan (unless the holders of such claims agree to different treatment). It is agreed and understood that the unused
portion, if any, of the Initial Cash on Account (as may be supplemented from time to time) and the Additional Cash on Account shall be
held by us and applied against the final fee application filed and approved by the court.


 


	4.	Terms
                                            and Conditions



 


The
attached Standard Terms and Conditions set forth the duties of each party with respect to the Services. Further, this letter and the
Standard Terms and Conditions attached comprise the entire Engagement Contract for the provision of the Services to the exclusion of
any other express or implied terms, whether expressed orally or in writing, including any conditions, warranties and representations,
and shall supersede all previous proposals, letters of engagement, undertakings, agreements, understandings, correspondence and other
communications, whether written or oral, regarding the Services.


 


	5.	Conflicts
                                            of Interest



 


Based
on the list of interested parties (the “Potentially Interested Parties”), provided by you, we have undertaken a limited review
of our records to determine FTI’s professional relationships with the Company and your lenders. As you may be aware, FTI is regularly
retained by members of your lending group (or law firms retained by the administrative agent or lending group members). However, such
representations are in matters unrelated to this engagement.


 


From
the results of such review, we were not made aware of any conflicts of interest or additional relationships that we believe would preclude
us from performing the Services. However, as you know, we are a large consulting firm with numerous offices throughout the United States.
We are regularly engaged by new clients, which may include one or more of the Potentially Interested Parties. The FTI professionals providing
services hereunder will not accept an engagement that directly conflicts with this Engagement without your prior written consent.


 




     


     


    

 


GWG
Holdings, Inc.


April
5, 2022


Page
6



 





	6.	Acknowledgement
                                            and Acceptance


 


Please
acknowledge your acceptance of the terms of this Engagement Contract by signing both the confirmation below and the attached Standard
Terms and Conditions and returning a copy of each to us at the above address.


 


If
you have any questions regarding this letter or the attached Standard Terms and Conditions, please do not hesitate to contract Michael
Buenzow at (312) 252-9333.


 


Yours
faithfully,


 


	FTI CONSULTING, INC.	 
	 	 	 
	By:	/s/ Michael
    Buenzow	 
		Michael Buenzow	 
	 	Senior Managing Director	 


 


Attachment
– As stated


 




     


     


    

 


GWG
Holdings, Inc.


April
5, 2022


Page
7


 


Confirmation
of Terms of Engagement


 


We
agree to engage FTI Consulting, Inc. upon the terms set forth herein and in the attached Standard Terms and Conditions.


 





	GWG Holdings, Inc.	 
	 	 	 
	By:	/s/ Murray
    Holland	 
		Murray Holland	 
	 	President and Chief Executive Officer	 
	 	 	 
	Date:	April 19, 2022	 


 




     


     


    

 


FTI
CONSULTING, INC.


 


STANDARD
TERMS AND CONDITIONS


 


The
following are the Standard Terms and Conditions on which we will provide the Services to you set forth within the attached letter of
engagement with GWG Holdings, Inc. dated April 5, 2022. The Engagement letter and the Standard Terms and Conditions (collectively the
“Engagement Contract”) form the entire agreement between us relating to the Services and replace and supersede any previous
proposals, letters of engagement, undertakings, agreements, understandings, correspondence and other communications, whether written
or oral, regarding the Services. The headings and titles in the Engagement Contract are included to make it easier to read but do not
form part of the Engagement Contract.


 


	1.	Reports
                                            and Advice



 


	1.1	Use
                                            and purpose of advice and reports – Any advice given or report issued by us is
                                            provided solely for your use and benefit and only in connection with the purpose in respect
                                            of which the Services are provided. Unless required by law, you shall not provide any advice
                                            given or report issued by us to any third party, or refer to us or the Services, without
                                            our prior written consent, which shall be conditioned on the execution of a third party release
                                            letter in the form provided by FTI and attached hereto as Schedule A. In no event, regardless
                                            of whether consent has been provided, shall we assume any responsibility to any third party
                                            to which any advice or report is disclosed or otherwise made available.



 


	2.	Information
                                            and Assistance



 


	2.1	Provision
                                            of information and assistance – Our performance of the Services is dependent upon
                                            your providing us with such information and assistance as we may reasonably require from
                                            time to time.



 


	2.2	Punctual
                                            and accurate information – You shall use reasonable skill, care and attention to
                                            ensure that all information we may reasonably require is provided on a timely basis and is
                                            accurate and complete and relevant for the purpose for which it is required. You shall also
                                            notify us if you subsequently learn that the information provided is incorrect or inaccurate
                                            or otherwise should not be relied upon.



 


	2.3	No
                                            assurance on financial data – While our work may include an analysis of financial
                                            and accounting data, the Services will not include an audit, compilation or review of any
                                            kind of any financial statements or components thereof. Company management will be responsible
                                            for any and all financial information they provide to us during the course of this Engagement,
                                            and we will not examine or compile or verify any such financial information. Moreover, the
                                            circumstances of the Engagement may cause our advice to be limited in certain respects based
                                            upon, among other matters, the extent of sufficient and available data and the opportunity
                                            for supporting investigations in the time period. Accordingly, as part of this Engagement,
                                            we will not express any opinion or other form of assurance on financial statements of the
                                            Company.











 


	2.4	Prospective
                                            financial information - In the event the Services involve prospective financial information,
                                            our work will not constitute an examination or compilation, or apply agreed-upon procedures,
                                            in accordance with standards established by the American Institute of Certified Public Accountants
                                            or otherwise, and we will express no assurance of any kind on such information. There will
                                            usually be differences between estimated and actual results, because events and circumstances
                                            frequently do not occur as expected, and those differences may be material. We will take
                                            no responsibility for the achievability of results or events projected or anticipated by
                                            the management of the Company.



 




     


     


    

 


	3.	Additional
                                            Services



 


	3.1	Responsibility
                                            for other parties – You shall be solely responsible for the work and fees of any
                                            other party engaged by you to provide services in connection with the Engagement regardless
                                            of whether such party was introduced to you by us. Except as provided in this Engagement
                                            Contract, we shall not be responsible for providing or reviewing the advice or services of
                                            any such third party, including advice as to legal, regulatory, accounting or taxation matters.
                                            Further, we acknowledge that we are not authorized under our Engagement Contract to engage
                                            any third party to provide services or advice to you, other than our agents or independent
                                            contractors engaged to provide Services, without your written authorization.



 


	4.	Confidentiality



 


	4.1	Restrictions
                                            on confidential information – Both parties agree that any confidential information
                                            received from the other party shall only be used for the purposes of providing or receiving
                                            Services under this or any other contract between us. Except as provided below, neither party
                                            will disclose the other party’s confidential information to any third party without
                                            the other party’s consent. Confidential information shall not include information that:



 


		4.1.1	is
                                            or becomes generally available to the public other than as a result of a breach of an obligation
                                            under this Clause 4.1;



 


		4.1.2	is
                                            acquired from a third party who, to the recipient party’s knowledge, owes no obligation
                                            of confidence in respect of the information; or



 


		4.1.3	is
                                            or has been independently developed by the recipient.



 


	4.2	Disclosing
                                            confidential information – Notwithstanding Clause 1.1 or 4.1 above, either party
                                            will be entitled to disclose confidential information of the other to a third party to the
                                            extent that this is required by valid legal process, provided that (and without breaching
                                            any legal or regulatory requirement) where reasonably practicable not less than 2 business
                                            days’ notice in writing is first given to the other party.



 


	4.3	Citation
                                            of engagement – Without prejudice to Clause 4.1 and Clause 4.2 above, to the extent
                                            our engagement is or becomes known to the public, we may cite the performance of the Services
                                            to our clients and prospective clients as an indication of our experience, unless we and
                                            you specifically agree otherwise in writing.



 


	4.4	Internal
                                            quality reviews – Notwithstanding the above, we may disclose any information referred
                                            to in this Clause 4 to any other FTI entity or use it for internal quality reviews.



 


	4.5	Maintenance
                                            of workpapers – Notwithstanding the above, we may keep one archival set of our
                                            working papers from the Engagement, including working papers containing or reflecting confidential
                                            information, in accordance with our internal policies.



 


	4.6	Data
                                            Protection - If this Engagement involves the processing of personal data (also referred
                                            to herein as personal information) (i) as governed by Regulation (EU) 2016/679 of the European
                                            Parliament and of the Council of 27 April 2016, the terms of the EU Data Protection Schedule
                                            attached hereto as Schedule B shall apply to this engagement and it shall form an integral
                                            part of this Agreement and (ii) as governed by the California Consumer Privacy Act, the terms
                                            of the California Data Protection Schedule attached hereto as Schedule C shall apply to this
                                            engagement and it shall form an integral part of this Agreement. In the event of a conflict
                                            between the terms of this Agreement and the terms of Schedule B or Schedule C, the terms
                                            of Schedule B or Schedule C shall prevail in relation to the processing of such personal
                                            data. If such personal data is processed in connection with this engagement, Client shall
                                            notify FTI in writing before any personal data is disclosed to FTI.



 






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	5.	Termination



 


	5.1	Termination
                                            of Engagement with notice – Either party may terminate the Engagement Contract
                                            for whatever reason upon written notice to the other party. Upon receipt of such notice,
                                            we will stop all work immediately. You will be responsible for all fees and expenses incurred
                                            by us through the date termination notice is received. If, at any time prior to twelve months
                                            after the cessation without cause of services performed by FTI under this agreement, a restructuring,
                                            reorganization, Chapter 11 Plan, or sale, as described in (a) and (b) of the Consummation
                                            Fee description, is consummated, whether or not the Debtors have then engaged the services
                                            of another professional, FTI will be entitled to payment in full of the Consummation Fee.
                                            The right to receive the Consummation Fee for the period of twelve months shall continue
                                            even if the Debtors have terminated this engagement.



 


	5.2	Continuation
                                            of terms – The terms of the Engagement that by their context are intended to be
                                            performed after termination or expiration of this Engagement Contract, including but not
                                            limited to, Clauses 3 and 4 of the Engagement letter, and Clauses 1.1, 4, 6 and 7 of the
                                            Standard Terms and Conditions, are intended to survive such termination or expiration and
                                            shall continue to bind all parties.



 


	6.	Indemnification,
                                            Liability Limitation, and Other Matters



 


	6.1	Indemnification
                                            - The Company agrees to indemnify and hold harmless FTI and any of its subsidiaries and
                                            affiliates, officers, directors, principals, shareholders, agents, independent contactors
                                            and employees (collectively “Indemnified Persons”) from and against any and all
                                            claims, liabilities, damages, obligations, costs and expenses (including reasonable attorneys’
                                            fees and expenses and costs of investigation) arising out of or relating to your retention
                                            of FTI, the execution and delivery of this Engagement Contract, the provision of Services
                                            or other matters relating to or arising from this Engagement Contract, except to the extent
                                            that any such claim, liability, obligation, damage, cost or expense shall have been determined
                                            by final non-appealable order of a court of competent jurisdiction to have resulted from
                                            the gross negligence or willful misconduct of the Indemnified Person or Persons in respect
                                            of whom such liability is asserted (an “Adverse Determination”). The Company
                                            shall pay damages and expenses, including reasonable legal fees and disbursements of counsel
                                            as incurred in advance. FTI agrees that it will reimburse any amounts paid in advance to
                                            the extent they relate directly to an Adverse Determination.



 


	6.2	Limitation
                                            of liability - You agree that no Indemnified Person shall be liable to you, or your successors,
                                            affiliates or assigns for damages in excess of the total amount of the fees paid to FTI under
                                            this Engagement Contract. Without limiting the generality of the foregoing, in no event shall
                                            any Indemnified Person be liable for consequential, indirect or punitive damages, damages
                                            for lost profits or opportunities or other like damages or claims of any kind.



 


	7.	Governing
                                            Law, Jurisdiction, WAIVER OF JURY TRIAL, and Compliance with Law



 


	7.1	Governing
                                            Law The Engagement Contract shall be governed by and interpreted in accordance with the
                                            laws of the State of New York, without giving effect to the choice of law provisions thereof.



 


	7.2	Jurisdiction.
                                            - The Bankrutpcty Court having jurisdiction over the Client’s Bankruptcy case shall
                                            have exclusive jurisdictrion in relation to any claim, dispute or difference concerning the
                                            Engagement Contract and any matter arising form it. The parties submit to the jurisdiction
                                            of such Courts and irrevocably waive any right they may have to object to any action being
                                            brought in these Courts, to claim that the action has been brought in an inconvenient forum
                                            or to claim that those Courts do not have jurisdiction.



 






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	7.3	WAIVER
                                            OF JURY TRIAL – TO FACILITATE JUDICIAL RESOLUTION AND SAVE TIME AND EXPENSE, THE
                                            COMPANY AND FTI IRREVOCABLY AND UNCONDITIONALLY AGREE TO WAIVE A TRIAL BY JURY IN ANY ACTION,
                                            PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THIS ENGAGEMENT
                                            CONTRACT.



 


	7.4	Compliance
                                            with Laws - The Company agrees that it will comply with all anti-corruption, anti- money
                                            laundering, anti-bribery and other economic sanctions laws and regulations of the United
                                            States, United Kingdom, European Union and United Nations (collectively, the “ABC/AML/Sanction
                                            Laws”) in connection with this Engagement. The Company further agrees that it shall
                                            not, and it shall procure its employees not to, pay or cause other person(s) to pay FTI using
                                            any funds that would result in a violation of any of the ABC/AML/Sanction Laws by either
                                            Company or FTI, or otherwise take any action that would result in a violation of any of the
                                            ABC/AML/Sanction Laws by either Company or FTI. The Company shall promptly notify FTI in
                                            the event of any violation or failure to comply with ABC/AML/Sanction Laws in connection
                                            with this Engagement, or allegations relating thereto, by the Company or its directors, officers,
                                            employees or agents.



 


FTI
CONSULTING, INC


 






    -4-


     


    

 


Confirmation
of Standard Terms and Conditions


 


We
agree to engage FTI Consulting, Inc. upon the terms set forth in these Standard Terms and Conditions as outlined above.


 





	GWG Holdings, Inc.	 
	 	 	 
	By:	/s/ Murray
    Holland	 
		Murray Holland	 
	 	President and Chief Executive Officer	 
	 	 	 
	Date:	April 19, 2022	 


 






     


     


    

 



SCHEDULE A


STANDARD RELEASE LETTER


 


 


[Nonclient Recipient Letterhead]


 


[Date]


 


FTI Consulting, Inc.


 


Dear Mr./Ms. _____________:


 


__________________ (“Client”) has informed [name
of recipient] that FTI Consulting, Inc. (“FTI”) has performed certain procedures to assist Client in connection with
the ______________________. We understand that the work performed by FTI was performed in accordance with instructions provided by
Client and was performed exclusively for Client’s sole benefit and use.


 


Client has requested that FTI provide [name
of recipient] access to the report of its findings dated [date]. [name of recipient] acknowledges that this report was
prepared at the direction of Client and may not include all procedures deemed necessary for the purposes of [name of recipient]
and that certain findings and information may have been communicated to Client that are not reflected in the report. [name of recipient]
further acknowledges that (a) the report is being provided for informational purposes only; (b) the report shall not constitute, either
expressly or impliedly, any representation or affirmation by FTI as to the accuracy, completeness and/or fairness of presentation of the
Report or any statements or information contained therein; and (c) [name of recipient] will make any decisions based on its own
investigation, due diligence and analysis, independent of, and without reliance on or reference to, the contents of the report or any
other opinions or conclusions of FTI.


 


In consideration of FTI allowing [name of
recipient] access to the report and, if requested by [name of recipient], discussing the report, [name of recipient]
agrees that it does not acquire any rights as a result of such access that it would not otherwise have had and acknowledges that FTI does
not assume any duties or obligations to [name of recipient] in connection with such access.


 


[name of recipient] agrees to release
FTI and its personnel from any claim by [name of recipient] that arises as a result of FTI permitting [name of recipient]
access to the report. Further, [name of recipient] agrees not to disclose or distribute the report, or information received, orally
or in writing from FTI to any other parties without FTI’s prior written consent.


 


Acknowledged by [name of recipient] representative:


 


	By:	 	 
		(Name of Company official	 
	 	 	 
	Title:	 	 
	 	 	 
	Date:	 	 



 







    -2-


     


    

 


SCHEDULE B


 


FTI CONSULTING DATA PROTECTION SCHEDULE


 


This Data Protection Schedule (“Schedule”)
forms part of the contract for services to which it is an attachment (the “Contract”) between the client party identified
in the Contract (the “Client”) and the relevant FTI Consulting group entity identified in the Contract (“FTI”).


 


	1.	Definitions



 


	1.1	In this Schedule, unless otherwise defined herein, all defined
terms shall have the meaning set out in the Contract.



 


	1.2	In this Schedule, the following terms shall have the meanings
set out below:



 


	 	1.2.1	“Data Protection Laws” means all legislation protecting the personal data of natural persons that is applicable to the processing of Personal Data under this Schedule, including (without limitation) the GDPR and any national legislation which supplements the GDPR, and the data protection laws of any other country, state or territory which apply to such processing;
	 	 	 
	 	1.2.2	“EEA Standard Contractual Clauses” means the Standard Contractual Clauses set out in the European Implementing Decision (EU) 2021/914 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679, as updated, amended, replaced or superseded from time to time by the European Commission;
	 	 	 
	 	1.2.3	“GDPR” means the General Data Protection Regulation (EU) 2016/679;
	 	 	 
	 	1.2.4	“Restricted Transfer” means a transfer of Personal Data from Client to FTI in circumstances where such transfer would be prohibited by Data Protection Laws in the absence of the EEA or UK Standard Contractual Clauses;
	 	 	 
	 	1.2.5	“Standard Contractual Clauses” means either the EEA or UK Standard Contractual Clauses, as applicable to a Restricted Transfer;
	 	 	 
	 	1.2.6	“UK Standard Contractual Clauses” means the standard contractual clauses for the transfer of personal data to Processors established in third countries which do not ensure an adequate level of protection as set out in Commission Decision 2010/87/EU, as updated, amended, replaced or superseded from time to time by the UK government; “UK GDPR” means the GDPR as transposed into United Kingdom national law by operation of section 3 of the European Union (Withdrawal) Act 2018 and as amended by the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019; and
	 	 	 
	 	1.2.7 	“Personal Data”, “Process”, “Controller”, “Processor”, “Data Subject”, “Supervisory Authority” and “Personal Data Breach” shall have the meanings given to them in the Data Protection Laws.



 


	2.	Controller Terms



 


	2.1	FTI and the Client will each act as separate and individual
Controllers in relation to any Personal Data (including, without limitation, Personal Data relating to any of the Client’s workers,
FTI’s workers, any litigation or arbitration opponent or customer or vendor or transaction partner) Processed by the Client or FTI to deliver the services
set out under the Contract.



 




    -3-


     


    

 





	2.2	FTI and the Client will each comply with its own respective obligations under the
Data Protection Laws in relation to their Processing of Personal Data under the Contract. In particular, the Client will ensure that any
disclosures of Personal Data to FTI are lawful, and, in each case where necessary under the Data Protection Laws, the Client has notified
and secured the consent of the relevant Data Subjects.



 


	2.3	FTI may appoint Processors as required to deliver the services,
who will process the Personal Data on FTI’s behalf and at FTI’s direction. Further,
FTI may disclose Personal Data to other Controllers:






 


		2.3.1	where necessary to deliver the services (including, but without limitation, law firms,
accountants, other third party experts and any member of FTI’s group of companies); or



 


		2.3.2	pursuant to a legally binding written request, an order or request of a court of competent
jurisdiction or any governmental or regulatory authority or where disclosure is required by applicable law or regulation (“Legal
Process”). In relation to any Legal Process, FTI shall assess the lawfulness of the request before responding, and shall take
any steps required by Data Protection Laws to protect Personal Data prior to its disclosure (including, without limitation, with respect
to data minimization and data security);



 


	2.4	In respect of any Restricted Transfer subject
                                            to the GDPR, the parties hereby enter into Module 1 of the EEA Standard Contractual Clauses
                                            (with Client as data exporter and FTI as data importer), which is hereby incorporated by
                                            reference into this Schedule and which shall come into effect upon the commencement of a
                                            Restricted Transfer. The parties make the following selections for the purposes of Module
                                            1:



 


	 	2.4.1	Clause 7 – Docking clause shall apply;



 


	 	2.4.2	Clause 11(a) – Redress
the optional language shall not apply;



 


	 	2.4.3	Clause 13(a) – Supervision



 


		 	2.4.3.1	Where Client is established in an EU Member State, the
following shall apply: “The supervisory authority with responsibility for ensuring compliance by the data exporter with Regulation
(EU) 2016/679 as regards the data transfer shall be the supervisory authority of the Member State in which Client is established or (if
different) the lead supervisory authority of the Client in respect of a cross-border processing activity”. OR



 


		 	2.4.3.2	Where Client is not established in an EU Member State,
but falls within the territorial scope of application of the GDPR in accordance with Article 3(2) and has appointed a representative
pursuant to Article 27(1) of the GDPR the following shall apply: “The supervisory authority of the Member State in which the
representative within the meaning of Article 27(1) of Regulation (EU) 2016/679 is established, shall act as competent supervisory authority.”
OR



 


		 	2.4.3.3	Where Client is not established
in an EU Member State, but falls within the territorial scope of application of the GDPR in accordance with Article 3(2) without however
having to appoint a representative the following shall apply: “The supervisory authority of one of the Member States in which
the data subjects whose personal data is transferred under these
Clauses in relation to the offering of goods or services to them, or whose behaviour is monitored, are located, as indicated in Annex
I.C, shall act as competent supervisory authority.”



 







    -4-


     


    

 


	 	2.4.4	Clause 17 – Governing law “Option 1”
shall apply and the “Member State” shall be the Republic of Ireland;



 


	 	2.4.5	Clause 18 – Choice of forum and jurisdiction
the Member State shall be the Republic of Ireland;



 


	 	2.4.6	Annex 1 – the data exporter is Client and the data
importer is FTI (in each case as identified, including in relation to their places of establishment, in the Principal Agreement) and
the description of transfer is deemed to be as described in Annex 1 to this Schedule;



 


	 	2.4.7	Annex 2 – the technical and organizational security
measures are deemed to be as described in Annex 2 to this Schedule; and



 


	 	2.4.8	Annex 3 – not applicable.



 


	2.5	In respect of any Restricted Transfer subject to the UK
GDPR, the parties hereby enter into the UK Standard Contractual Clauses (with Client as data exporter and FTI as data importer), which
are incorporated by reference into this Schedule and which shall come into effect upon the commencement of a Restricted Transfer. For
the purposes of clause II h) of the UK Standard Contractual Clauses, the Parties shall be deemed to have selected option (iii). Annex
2 to the UK Standard Contractual Clauses shall be deemed to be prepopulated with the relevant sections of the Annex to this Schedule.
If at any time the UK government approves the EEA Standard Contractual Clauses for use under the UK GDPR, the provisions of paragraph
2.4 shall apply in place of this paragraph 2.5 in respect of Restricted Transfers subject to the UK GDPR, subject to any
modifications to the EEA Standard Contractual Clauses required by the UK GDPR (and subject to the governing law of the EEA Standard Contractual
Clauses being English law).



 


	2.6	The Client acknowledges and agrees that certain Processors or Controllers engaged
by FTI under paragraph 2.3 may be located in places that may require cross-border transfers of Personal Data. In respect of transfers
by FTI to such Controllers or Processors, FTI will take steps in accordance with the Data Protection Laws to ensure an adequate level
of protection for the Personal Data Processed by such Processors or Controllers. Where such a Controller or Processor notifies FTI that
it may no longer be able to provide an adequate level of protection in accordance with Data Protection Laws, FTI shall independently assess
the level of protection provided and, where necessary, shall take mitigating steps to improve the level of protection or, where this is
not possible, terminate the transfer.



 


	2.7	The Client acknowledges that FTI’s email records are replicated onto a Microsoft 365 Cloud system
in the United States of America and the Client hereby consents that any Personal Data that is provided to FTI by email will be replicated
accordingly. To the extent that the Client wishes to transmit certain information or data to FTI and the Client objects to that data being
replicated in accordance with this paragraph, the Client will use a communication or transmission method other than e-mail or will use
an alternative e-mail system.



 







    -5-


     


    

 


SCHEDULE C


 


FTI CONSULTING CALIFORNIA DATA PROTECTION
SCHEDULE


 


This California Data Protection Schedule (“Schedule”)
forms part of the contract for services to which it is an attachment (the “Contract”) between the client party identified
in the Contract (the “Client”) and the relevant FTI Consulting group entity identified in the Contract (“FTI”).
FTI will be functioning as a service provider.


 


		1.	Processing of Personal Information.
	 	 	 



In connection with FTI’s provision of services to
Client under the Contract, if FTI receives any personal information (as such term is defined under the California Consumer Privacy Act)
from or on behalf of Customer, then FTI:


 


		 	(a)	will only process such personal information for the purpose of providing the services;



 


		 	(b)	will not retain, use, or disclose such personal information
for any purpose other than to perform the services or outside of the direct business relationship between FTI and Client;



 


		 	(c)	will not sell, rent, release, disclose, disseminate, make
available, transfer or otherwise communicate such personal information to any third party for monetary or other valuable consideration;
and



 


		 	(d)	certifies that it understands the restrictions on its processing
of such personal information as set forth in this sentence, and will comply with them.



 


FTI may disclose personal information to FTI’s service
providers in connection with such service providers providing services to FTI, and FTI may permit such service providers to process personal
information as necessary for FTI to provide the services to Client.


 




    -6-


     


    

 


Annex 1: Description of Personal Data Processing


 


This Annex includes certain details of the Processing of
Personal Data by FTI under the Principal Agreement.


 


	1.	Subject matter and duration of the Processing of the Personal Data



 


The subject matter and duration of the Processing of
the Personal Data are set out in the Principal Agreement and this Schedule.


 


	2.	The nature and purpose of the Processing of the Personal Data



 


FTI is engaged to provide Services to Client which involve
the Processing of Personal Data. The scope of the Services are set out in the Principal Agreement, and the Client Personal Data will be
Processed by FTI for purposes determined by it, in connection with the delivery of those Services and compliance with the terms of the
Principal Agreement, including this Addendum, as well as applicable laws.


 


	3.	The types of the Personal Data to be Processed



 


Client customer or employee information which may be collected
in the course of delivering consulting and advisory services to Client, including name, title, gender, personal contact details (address,
telephone number, email address), work address, work email, work telephone numbers, job title, and other types of Personal Data supplied
by the Client to FTI pursuant to the Principal Agreement.


 


	4.	The categories of Data Subject to whom the Personal Data relates



 


The categories of Data Subjects are determined by the nature
of the client engagement, the details of which are covered in the Principal Agreement.


 


	5.	The obligations and rights of Client



 


The obligations and rights of Client are set out in the Principal
Agreement and this Schedule.


 


	6.	Frequency of Restricted Transfers (where applicable):



 


As necessary to deliver Services for the duration of the Principal
Agreement.


 


	7.	The period for which Personal Data subject to Restricted Transfers will be retained (where applicable):



 


In accordance with FTI’s data retention policies, copies
of which are available upon request.


 







    -7-


     


    

 





Annex 2: Technical and Organizational Security
Measures


 


FTI Consulting maintains the following technical and organizational
security measures when processing Personal Data for its clients.


 


		●	Measures of pseudonymisation and encryption of personal data





 


When data at rest leaves our direct control (such as backup
tapes, removable hard drives, etc.) the data is encrypted using AES 256-bit encryption. All laptops utilize full disk encryption. Data
that is in transit over public circuits is encrypted in transit using SSL. FTI Consulting additionally deploys firewalls throughout its
networks to allow and deny specific network traffic using key indicators such as source/destination address, source/destination port,
etc.


 


		●	Measures for ensuring ongoing confidentiality, integrity, availability and resilience of processing
                                                                                systems and services Measures for ensuring the ability to restore the availability and access to personal data in a timely manner in
                                                                                the event of a physical or technical incident





 


FTI requires new employees/contractors to acknowledge
receipt of the following policies including: Code of Ethics and Business Conduct, Anti-Corruption Policy, Acceptable Use of
Technology Resources, Confidentiality Agreement, Employee Handbook Policy on Inside Information & Insider Trading, and Time
Recording Policy.


 


FTI Consulting has a documented policy for business continuity
and disaster recovery that has been approved by management, communicated properly and is maintained and reviewed. The general details
are reflected in the FTI Consulting Information Security Policy. The recovery point objective exceeds 4 hours and the recovery time objective
exceeds 24 hours. The specific tools used for backups vary by region.


 


		●	Processes for
                                                                                regularly testing, assessing and evaluating the effectiveness of technical and organisational measures in order to ensure the
                                                                                security of the processing





 


FTI
has access to all major vendor security bulletins and have controls over identifying, scheduling, testing, and deploying patches. The
deployment time is 14 days for high and within 24 hours for critical/emergency patches.


 


FTI
has controls over identification of vulnerabilities, risk ranking, reporting, and remediation. This includes perimeter vulnerability
scans that must be performed at least quarterly and semi-annual internal vulnerability scans that cover workstations, servers, and network
devices.


 


FTI performs internal penetration
test to identify flaws in the internal security controls that could allow an attacker to surreptitiously gain access to sensitive data
and/or disrupt critical business systems. The organization must also perform external network penetration test to identify potential
vulnerabilities which could be exploited to gain access to systems and data or to establish a foothold into internal network from which
to launch further attacks.


 


FT’s cybersecurity
team tracks the resolution of vulnerabilities. Vulnerabilities that are not resolved as part of patching cycles must be tracked on a
vulnerability log or similar mechanism.


 


		●	Measures for user identification
                                                                                and authorization



 


FTI uses unique IDs and
if generic IDs should be disabled unless there is an approved security exception. FTI users authenticate through Active Directory
(AD), SSO used when possible, and remote connection requires two factor authentication and leverages FTI’s Corporate DUO two factor
technology. Duo Security generates passcodes (similar to a PIN Code) to mobile devices for login and can receive push notifications
for easy updates. Duo Security is integrated
with OneLogin (our SSO platform) providing a unified authentication solution.


 







    -8-


     


    

 


Privileged and remote access
must include multi-factor authentication and secure mechanisms (e.g., TACACs+, RADIUS) must be used on all network devices.


 


FTI password complexity (i.e.
characters, length), lockout settings, expiration settings meets the following requirements:


 


	.	Contain both upper and lower
case characters (e.g., a-z, A-Z)
	 	 



	·	Have digits and punctuation
characters as well as letters e.g., 0-9,!@#$%^&*()_+|~-=\’{}[]:”;‟<>?,./)
	 	 



	·	Contains at least 12 characters
for standards accounts and 15 characters in length for admin accounts
	 	 



	·	Must be changed at least every
90 days
	 	 



	·	Are not words in any language,
slang, dialect, jargon, etc.
	 	 



	·	Are not based on Confidential
Information, names of family, etc.
	 	 



	·	User accounts are locked after
10 unsuccessful logins. Account lockout for 30 mins. Reset after 30 mins.
	 	 



	·	Password history - 24 passwords
remembered



 


Passwords are stored protected
in an encrypted format.


 


		●	Measures for the protection of
                                                                                data during transmission and measures for the protection of data during storage





 


FTI has Data Loss Prevention
(DLP) and extrusion prevention tools that restrict sending sensitive data over unsecure mail. Anomalies that exceed the normal traffic
patterns are noted and appropriate action is taken to address them.


 


FTI protects data in transmission
which include the following acceptable methods:








 


		 	●	Email: Transport Layer Security (“TLS”) Internet protocol, which provides security for all
email transmissions over the public Internet may be setup with using opportunistic or mandatory TLS connections. Only TLS 1.2 or TLS 1.3
is acceptable.



 


		 	●	“Mailbox to mailbox” encryption that secures email messages and electronic files (using 256-bit
AES encryption).



 


		 	●	Secure FTP: FTP utilizes TLS or SSH to allow us to share data with clients securely over the Internet.
Only TLS 1.2 or TLS 1.3 is acceptable.



 


		 	●	External Encrypted Drive: Must use FIPS 140-2/AES 256-bit encryption or stronger.



 


		 	●	File Stores: Matter/Engagement related files stored centrally on the network are secured so that only
those explicitly authorized can access the files.


 


FTI stores data in an environment
that is not internet facing and segregated from the demilitarized zone by a firewall. The data must be logically segregated from other
client or corporate data. Different tools may be employed depending upon the nature and/or location of the work.


 


		●	Measures for ensuring physical
                                                                                security of locations at which personal data are processed





 


Specific physical security
provisions vary depending on office location, however, as per the Information Security policy, access to company premises, including
delivery and loading areas, must require badge access. Badge access is managed by local facilities
or ITG, who use a badge kiosk to produce access badges. All badge issuances and updates require management approval.


 


		●	Measures for ensuring events
                                                                                logging




 







    -9-


     


    

 


FTI logs activity which is
stored for 7 years. Data is logged at sufficient level (i.e. user ID, activity) and logging is enabled for the entire environment. The
logging must provide relevant information (i.e. authorized & unauthorized attempts, remote access). System event and audit logs should
capture the following events as applicable:


 


		 	●	Authentication failures



 


		 	●	Software or service failures



 


		 	●	Logon and use of privileged IDs



 


		 	●	Database changes



 


		 	●	Adding/deleting users



 


		 	●	Password Changes



 


		 	●	Adding/deleting groups and/or users associated with groups



 


		 	●	Changing audit log configuration or disabling audit subsystem


 


FTI uses SecureWorks which provides
a Security Incident and Event Management (SIEM). The foundation of the SIEM includes Red Cloak endpoint event logs analysis, which includes
an industry-leading assessment of current and zero-day threats and vulnerabilities.


 


		●	Measures for ensuring system
                                                                                configuration, including default configuration Measures for internal IT and IT security governance and management





 


FTI has processes in place
to confirm compliance with configuration standards. This includes a process for newly created device (i.e., checklist), at least annual
reviews and hardening, removal of unnecessary / insecure services, and alarms set for key events (i.e. change in security group, configuration).


 


		●	Measures for
                                                                                certification/assurance of processes and products





 


FTI holds the Certified Enterprise
designation from Verizon Cybertrust and participates in their Security Management Program (SMP). The SMP is a comprehensive security
risk reduction and certification program that addresses all aspects of proactive information security, from network and system analysis
to physical and policy inspection. The cornerstone of SMP is the International Standards Organization (ISO) standard 27002.


 


As part of the Cybertrust
Third Party assessment schedule, FTI Consulting’s Global Cybersecurity and Privacy function undergoes the following reviews by
the Verizon Security Certification organization:


 


		 	●	Policy Review — evaluates the documentation and inspects the contents of key security policies —
Annually.
	 	 	 	 



		 	●	Process and Procedure Validation — Annually.
	 	 	 	 






		 	●	Physical Inspection — evaluates the implementation of security controls in the physical environment
surrounding critical network infrastructure, including doors, HVAC, entry logs, power redundancy, etc. — Annually.
	 	 	 	 



		 	●	External Risk Assessments (Network and System-level scans) — Quarterly identifies possible risk
areas in an organization’s external network infrastructure and assesses its consistency with key controls.
	 	 	 	 



		 	●	Penetration testing (External and Internal – Network and System-level) is conducted by a
                                                                                separate third-party — Annually.


 







    -10-


     


    

 


Individual business units may hold additional
certifications or use tools that are supported by additional certifications.


 


		●	Measures for ensuring data
                                                                                minimisation





 


FTI only acquires data for
the intended purpose by working with the client or business partner to ensure only the minimum amount of necessary data is obtained.


 


		●	Measures for ensuring data
                                                                                quality





 


FTI Consulting is dedicated
to providing its clients with high quality services that meet our standards of excellence and integrity. The quality of the work for
each of our clients is monitored by the Senior Managing Directors responsible for each engagement along with the highly qualified colleagues
in their practice teams and business segments. On a broader level, FTI sets the tone for our global organization in our Code of Conduct
(https://www.fticonsulting.com/~/media/Files/us- files/our-firm/guidelines/fti-code- of- conduct.pdf) which discusses our commitment
to quality throughout, and in particular in our Statement of Values.


 


FTI takes into account the
principle of purpose limitation, while making sure that the data is adequate, relevant and not excessive for the legitimate purpose.
FTI enables data subjects to exercise their rights, including the rights of access and, as appropriate, the rectification, erasure or
blocking of Personal data and keep data accurate, and not retain it any longer than necessary.


 


		●	Measures for ensuring limited
                                                                                data retention





 


FTI has a records retention
policy that ensures records are retained for required and necessary periods of time; providing that records which are no longer useful
are properly destroyed; and providing that records to be retained are stored methodically and economically. FTI uses their reasonable
and best efforts to prevent the premature destruction of Records. The organization must have processes to return data upon end of contract
and destroy data using appropriate mechanisms upon Department of Defense (DoD) and National Institute of Standards and Technology (NIST)
standards for all data bearing devices.


 


		●	Measures for ensuring
                                                                                accountability





 


FTI has a defined process
to resolve complaints about privacy and its collection or use of personal information in compliance with the EU-US Privacy Shield Principles.
FTI has measures in place to ensure complaints are resolved within 1 month. Unless otherwise dictated by local law, the exact number
of days to comply with a request varies, depending on the month in which the request was made and is calculated based on the day the
request is received plus one (regardless of whether the day is a working day or not) until the corresponding calendar date in the next
month.


 


		●	Measures for allowing data
                                                                                portability and ensuring erasure





 


FTI receives requested Personal
Data directly or provide access to a tool which allows the requestor to extract the information themselves using a self-service type
model.


 


The Personal Data requested
is required to be provided in a format and structure which is commonly used and machine-readable. The following machine-readable formats:


 


		 	●	CSV: (Comma separated values) a
                                                                                format that stores tabular data (numbers and text) in plain-text form;
	 	 	 	 





		 	●	PDF: (Portable Document Format) a
                                                                                file format used mainly to represent documents such that layout will stay the same independent of the system
                                                                                environment;





 







    -11-


     


    

 


		 	●	XML: (eXtensible Markup Language) a markup language that defines a set of rules for encoding documents
in a format that can be both human and machine readable;
	 	 	 	 



		 	●	JSON: (JavaScript Object Notation) a machine-readable data format derived from the JavaScript language
used for representing simple data structures and associative arrays; or
	 	 	 	 



		 	●	HTML: (HyperText Markup Language) the main markup language for displaying web pages and other information
in a web browser.



 

FTI has a data erasure process in place
to track and manage responses, and, as necessary, provide updates to the relevant regulatory authority and/or input into management reports.
The organization must verify the identity of the data subject before disclosing any personal information. The organization should only
refuse to comply with an erasure request if it is “manifestly unfounded or excessive” or, alternatively may elect to charge
a “reasonable fee.” The response is in written communication together with the documents containing the proper erasure of
data.


 


 


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