Change Order Number 1 to Office Depot Remote Service Program Description



 Exhibit 10.1A 
 CONFIDENTIAL TREATMENT REQUESTED – CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN 
 REDACTED
AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION 
 CHANGE ORDER NUMBER 1 
 TO 
 Office Depot Remote Service Program Description 
 This Change Order Number 1 (“Change Order Number 1”) shall amend the Program Description set forth in Exhibit F-1 to the Professional Services Agreement dated
July 26, 2007, as amended (“Agreement”) by and between SupportSoft, Inc., a Delaware corporation having its principal place of business at 1900 Seaport Boulevard, Redwood City, CA 94063 (“SupportSoft”), and Office Depot,
Inc., a Delaware corporation having its principal place of business at 2200 Old Germantown Rd, Delray Beach, FL 33445 (“Office Depot”). This Change Order Number 1 shall be effective as of October 08, 2008 (“Effective Date”).
Capitalized terms not otherwise defined herein shall have the meanings defined for them in the Agreement. 
 Modifications to Office
Depot Remote Service Program Description 
  

	1.	The following Auto Data Back Up SKUs will be added to Exhibit F-l of the Agreement listing pricing for the program to be available to customers commencing on Saturday
September 13, 2008. 

  

															
	 Service
	  	Type	  	SKU	  	Net Fees
to SPRT	 	 	Suggested
Retail
Price	 	 	 Description

	 Auto Data Back Up
	  	Attach	  	871305	  	$	*	** 	 	$	*	** 	 	The Auto Data Backup service installs Memeo software on your computer and creates an automated backup plan for use with a secondary drive (e.g. hard drive, flash drive, etc.). The backup plan
defines the appropriate file types and folders to be backed up, and configures the Memeo software to continuously back up the latest version of your data whenever the secondary drive is attached.
						
	 Memeo Software
	  	N/A	  	873975	  	 	*	** 	 	$	*	** 	 	This software is presented to consumers as component of the service. There is no fee due to SupportSoft.
						
	 Online Auto Data Back Up
	  	Attach	  	933870	  	$	*	** 	 	$	*	** 	 	The Auto Data Backup service installs Memeo software on your computer and creates an automated backup plan for use with a secondary drive (e.g. hard drive, flash drive, etc.). The backup plan
defines the appropriate file types and folders to be backed up, and configures the Memeo software to continuously back up the latest version of your data whenever the secondary drive is attached.

  

	2.	The following SKU price changes to Exhibit F-1 of the Agreement will be implemented for any of the following services delivered after midnight pacific time Saturday,
September 13, 2008. 

  

															
	 Service
	  	Type	  	SKU	  	Net Fees
to SPRT	 	 	Suggested
Retail
Price	 	 	 Description

	 Online Protection and Performance**
	  	PC Attach	  	933950	  	$	*	** 	 	$	*	** 	 	[Sold in Service Card format] The Online Protection & Performance service installs and updates McAfee’s Virus Scan Plus software and configures your operating system to provide maximum
system and data security. Additionally, our solution engineers remove unwanted programs and run a new computer tune up to ensure top performance of your new computer. A tune up report in addition to the service receipt will be left on the PC
desktop.
						
	 Online Tune and Protect
	  	Break Fix	  	933935	  	$	*	** 	 	$	*	** 	 	[Sold in Service Card format] The Tune & Protect service installs and updates McAfee’s Virus Scan Plus software and configures your operating system to provide maximum system and data
security. Additionally, our solution engineers run a system tune up to ensure top performance of your PC. A tune up report in addition to the service receipt will be left on the PC desktop.

 *** CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION *** 








	3.	Effect of Change Order. Except as expressly set forth herein, all terms and conditions set forth in the Agreement, including Exhibit F-l, shall continue in full force and
effect. 

 IN WITNESS WHEREOF, the parties have caused this Change Order Number 1 to be executed by their duly authorized representatives and
attached to the Agreement as an amendment to Exhibit F-l. 
  

									
	SupportSoft, Inc.	  		  	Office Depot, Inc.
					
	By:	  	 /s/    Richard Mandeberg
	  		  	By:	  	 /s/    Randall Wick

	Name:	  	 Richard Mandeberg
	  		  	Name:	  	 Randall Wick

	Title:	  	 EVP Chief Rev Officer
	  		  	Title:	  	 Vice President, Merchandising

	Date:	  	 12/2/2008
	  		  	Date:	  	 10/9/2008

				
		  		  	By:	  	 /s/    Steven Mahurin

		  		  	Name:	  	 Steven Mahurin

		  		  	Title:	  	 Executive Vice President, Merchandising

		  		  		  	Date:	  	 10-9-08

					
		  		  		  		  	



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