TOP LINE MESSAGES

SUMMARY

TALKING POINTS

DIGITAL & SOCIAL

MEDIA RESOURCES:

POCs:

UNCLASSIFIED

DATE:

PERMANENT CHANGE OF STATION MOVES

• Moving and storage industries are experiencing extremely high demand and labor shortages, making 

this PCS season more challenging than usual.

• The Army is working to provide Soldiers and families options, resources, and flexibility where 

possible to alleviate moving stress as much as possible.

• Transportation offices and the live chat function on the PCS Move app are great resources for 

information and support during the planning and moving process.

The Army streamlined PCS processes and policies to provide a safe, quality and user-friendly way to move 

Soldiers and families. Updates include reimbursement and allowance changes, a quality assurance inspection 

increase, safety procedures enhancement and the Army PCS Move App update. We continue to improve PCS 

business practices and elevate issues to the Office of the Secretary of Defense advisory panel for resolution.

“The Army provides opportunities to travel the world, but moving to a new home also adds 

stress to the family. We acknowledge those challenges and address them while ensuring 

that we are placing the right leaders in the right places around the Army.” 

– Sergeant Major of the Army, Michael A. Grinston

PCS Improvements

Quality Assurance

Planning Your Move

• Personally procured moves 

(PPMs) reimbursement increased 

to 100% of what it would have 

cost the government to use a DoD 

assigned moving company. 

• Soldiers can claim per diem 

allowance for meals and 

incidentals up to seven days 

without receipts. 

• The Army PCS Move, Digital 

Garrison, and PCS My POV Apps 

are available for free download in 

Google Play and Apple Store. The 

Army PCS Move App offers 

information on entitlements, types 

of moves, planning, scheduling, 

and claims process, and now has 

a live chat feature.

• U.S. Transportation Command 

24/7 hotline provides answers for 

HHG questions (1-833-MILMOVE).

• Army Personal Property Call 

Center 1-800-645-6683.

• The goal of quality assurance 

inspectors is to provide an inperson inspection for at least 

75% of moves. 

• Step 1: Create an account with 

Defense Personal Property 

System, upload orders, and 

complete shipment applications. 

• Step 2: Visit the transportation 

office to schedule the move and 

receive counseling. Discuss POV 

shipment restrictions or 

authorized storage. 

• OCONUS Moves: For a privately 

owned vehicle shipment or 

storage, go to PCS My POV or 

call the International Auto 

Logistics at (855) 389-9499.

• Step 3: After delivery, complete 

the customer satisfaction survey 

via the Defense Personal 

Property System to keep the 

moving companies accountable. 

• If a HHG shipment is delayed, 

Soldiers can file an 

inconvenience claim with the DoD 

assigned moving company to be 

reimbursed for some of the 

related expenses. 

• Step 4: Within 180 days file a 

claim with Defense Personal 

Property System if items were 

lost or damaged during the move. 

• Step 5: Unpack and enjoy your 

new location.

1 August 2021

• Webpages: 

Army Families

Army OneSource

Best Moving Tips

Center for Personnel Claims 

Support 

DFAS Smart Voucher

DoD Customer Service

Military OneSource

Moving Guide

POV Shipment

Satisfaction Survey

• Army News 

2021 PCS Season Tips

• Facebook:

Army Logistics

• Hashtags: #ArmyLogistics

• STAND-TO!:

Permanent Change of 

Station Moves

POCs:

COL Krista Hoffman, Chief, G-4 

Logistics Initiative Group: 

(703) 693-2110

eric.w.anderson76.mil@mail.mil

Ms. Olha Vandergriff, Public 

Affairs Specialist, G-4 Logistics 

Initiatives Group 

(703) 692-1815 

olha.vandergriff2.ctr@mail.mil

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PEOPLE

Industry Conditions

• Across the U.S. and overseas 

moving and storage companies 

are experiencing labor 

shortages and high demand into 

July, August, and September. 

Set-backs and Options

• Soldiers have a few options if they 

experience delays in shipment or 

pick up. Each situation is unique 

and transportation office is the best 

place to receive tailored guidance 

for each Soldier and Family. 

• Option: The Government picks up 

the household goods and places 

into an origin storage facility until a 

DoD moving company can move it 

forward to destination, with some 

delays expected.

• Option: Soldier conducts a 

personally procured move (PPM) 

from the residence to a local selfstorage facility and receives actual 

cost reimbursement (ACR) until the 

Government can schedule a DoD 

moving company to move it to 

destination; reimbursement could 

be significantly higher than normal 

Government contracted rates. 

• Option: Soldier conducts a full 

personally procured move (PPM) at 

100% of what the Government 

would pay a moving company to 

move all of the household goods 

from origin to destination duty 

station. Not recommended for 

OCONUS PCS. 

• Option: Soldiers receive an ACR 

memo from the transportation 

office to hire a commercial moving 

company with a minimum of 2 

commercial invoice estimates.

• Option: Soldiers pursue 30-45-60 

day deferment of report dates from 

their chain of command to HRC or 

civilian gaining organization.