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HomeUSAG-M / Military-Family ServicesU.S. Army Garrison-MiamiUSAG-Miami Directorate of Human Resources

# U.S. Army Garrison-Miami Directorate of Human Resources

9301 NW 33 STRoom E2066Doral, FL  33172

## Mission

To provide base-level human resources services to military members and DoD civilians assigned to the United States Southern Command and its locally attached units and to members assigned to the United States Army Garrison – Miami.

Services include but are not limited to military and civilian personnel services as well as in-out processing, official passport and visa processing, substance abuse program management, education services to include test administration, records management, mailroom operation, and Identification and Defense Enrollment Eligibility Reporting System (ID-DEERS) services to eligible population such as active duty, reserves, retirees and family members. 

 

## HUMAN RESOURCES SERVICES

                          - ID Cards | DEERS Enrollment
                          - Passports & Visas
                          - Services for Military Personnel
                          - Joint Education Services Office
                          - Alcohol and Drug Abuse Prevention and Control Program

### ID Cards | DEERS Enrollment

The ID/DEERS Office strives to provide exceptional customer service while enforcing regulatory standards granting enrollment in the Defense Enrollment Eligibility Reporting System (DEERS), and provide Common Access Cards (CAC) and/or Official Identification Cards to authorized Soldiers, Family Members, Retirees, 100% Disabled Veterans as well as Civilian and Contract Employees working on USAG Miami/US Southern Command installation.

The ID/DEERS office is located on the first floor of the Installation Services Center.  The office provides ID card and CAC services for U.S. military personnel & their families, DoD civilian employees and families, assigned contractors and DoD retirees.

NOTE: In order to be issued a military ID Card to person(s) over 18 years of age and older, you need to present two (2) valid forms of unexpired ID. One must be a picture ID. No credit cards, conceal weapon permit, student ID nor SOUTHCOM badge will be accepted. 

**Schedule an Appointment**

Search: Site ID #107785 | Click on “Schedule an Appointment”

**Hours of Operation**

Monday-Wednesday, Friday: 9:00 AM-3:00 PM (APPOINTMENT ONLY)

Monday–Wednesday, Friday: Walk-ins 8:00 AM - 9:00 AM (SOUTHCOM/USAG-Miami ONLY)

Thursday 8:00 AM – 12:00 PM, 1:00 PM-3:00 PM  Walk-ins (SOUTHCOM/USAG-Miami ONLY)

Federal Holidays:  CLOSED

**ID/DEERS contact info**

305-437-0900

During duty hours please leave message technicians are busy servicing customers. We will return your call within 24 hrs. In Order to be issued a military ID Card to person(s) over 18 Years of age and older, you need to present two (2) valid form of ID (s). Primary ID must be an unexpired picture ID. No credit cards, conceal weapon permit, student ID nor SOUTHCOM badge will be accepted. 

### Services Provided

Common Access Cards (CAC)DEERS EnrollmentDependent ID CardsRetiree ID Cards100% Disabled Veterans & Dependents ID CardsCAC Pin ResetsMail-in service to Retirees and their Family members living in Central & South America

### Helpful Links

                              - DEERS Enrollment Required Documents
                              - List of Acceptable Identity Documents
                              - DEERS Residential Address On-Line Update
                              - RAPIDS ID Card Site Locator
                              - RAPIDS Self Service - ID Card Office Online 
                              - Common Access Card Information
                              - DFAS - Secondary Dependency Application Process
                              - milConnect
                              - TRICARE Beneficiary Web Enrollment
                              - TRICARE
                              - TRICARE Eligibility

Customer Feedback: Tell us what you think of ID Cards | DEERS Enrollment

### Passports & Visas

The SOUTHCOM/USAG-Miami Passport and Visa Office processes Diplomatic, Official, No-fee Passports and Visas for military personnel, DOD employees and family members travelling overseas on official business. We are committed to provide quality services and facilities, optimize resources, sustain the environment and enhance the well-being of the military community supporting the readiness and mission execution of the Department of Defense and the United States Southern Command.**Contact info**

305-437-2751 or 2750 - Passport and Visa Agent  (DSN 567)

Fax: 305-437-3293

Passport and Visa Office9301 NW 33 St.Room A1099Doral, FL  33172 

**Passport and Visa Office Hours**

Monday – Friday

8:00 a.m. to 11:00 

2:30 p.m. to 4:00 pm.

**Services Provided**
                              - Passport Services
                              - Visa Services
                              - Request for Visa Template
                              - Request for Expedited Processing of Official Passports (Save As)
                              - Passport Processing Times

**Helpful Links**
                              - Travel.State.Gov  - Latest info and resources for foreign travel, including Passport and Visa resources and by-country travel info.
                              - Department of Defense's Electronic Foreign Clearance Guide  - Specific country requirements for DoD Theater Clearance approval. Theater Clearance requests will be completed via the  Aircraft and Personnel Automated Clearance System (APACS) . 
                              - U.S. Customs and Immigration Services  - U.S. citizenship resources and info.    The SOUTHCOM/USAG-Miami Passport and Visa Office processes Diplomatic, Official, No-fee Passports and Visas for military personnel, DOD employees and family members travelling overseas on official business. We are committed to provide quality services and facilities, optimize resources, sustain the environment and enhance the well-being of the military community supporting the readiness and mission execution of the Department of Defense and the United States Southern Command.

**Helpful Resources**

Bona Fide Need of Official Passport Issuance

DoD 2DB Passport Wizard Tutorial

Common Errors of Memorandum in Lieu of Travel Orders

Memorandum in Lieu of Orders

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Customer Feedback: Tell us what you think of Passports & Visas

### Military Personnel Office

We are chartered and determined to providing excellent, high-quality personnel customer-service support to the Service Members assigned or attached to U.S. Southern Command (SOUTHCOM) as well as their supporting agencies located throughout Latin America. More specifically, our goal is to provide first-rate personnel and financial service support  through readiness - both home and abroad. The MPD is the liaison between the service member and MacDill Air Force Base Army Personnel Processing Center (APPC) / AMPO. All personnel and some finance actions are processed through MacDill AFB.

### Contact Info

Military Personnel Office9301 NW 33rd StreetRoom B1020Doral, FL  33172305-437-0739 / 1715 / 1717 / 1936 (DSN 567)Fax: 305-437-1743

### Hours of Operation

Monday – Friday0730 - 1600

### Services Provided

                              - Identification Tags

Here at the MPD we have the capability to produce ID tags for eligible service members.
                              - Promotions

                                - Retirements/Transition Assistance

Retirement Services and Transition Assistance for USSOUTHCOM service members are located in the U.S. Army Garrison-Miami Human Resources Directorate, and provided by the Military Personnel Office (MILPO).

Once a retiring service member obtains his/her retirement orders, it is imperative to contact the Retirement Services Officer at (305)437-1717 to schedule an appointment for their Retirement/Survivor Benefit Plan (SBP) briefing.

Service members that require DD 214s need to schedule an appointment with the MPD by calling (305) 437-0739/1715/1717/1936
                                - The Soldier for Life — Transition Assistance Program (SFL-TAP) 

Available at (305)437-1717, is a centrally funded commanders program that provides transition assistance services to eligible Soldiers.
                                - Transition Eligibility

All Soldiers that complete 180 days or more of continuous Active Duty are eligible for and must complete transition services with few exceptions. 

Retirees will maintain eligibility for life. Non-Retirees will remain eligible for 180 days after their separation date.Family Member of Military Service Member. Family members of Soldiers are eligible for transition services and highly encouraged to attend if their spouse is the eligible Soldier. Family members of Other Uniformed Services (Marines, Navy, Air Force, Coast Guard), receive services up to 180 days after your sponsor's retirement date. Family members of a Non-Retired Veteran, receive services up to 180 days after your sponsor's separation date.
                                - Signing In and Off of Leave

As there is no Staff Duty here at USSOUTHCOM/USAG-Miami, service members will be signed in and off of leave the day they arrive at the Military Personnel Services.
                                - Finance Services

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Customer Feedback: Tell us what you think of Military Personnel Office

### Joint Education Services Office

The Joint Education Services Office strives to deliver the highest quality education services and programs to the community in an effort to enhance recruiting, reenlistment and retention of the soldiers; to support the Army in improving Combat Readiness; and to retain and enhance a staff through continuous professional opportunities.

Army educational services provided by USAG-Miami consist of education counseling, coordinating tuition assistance request, GoArmyEd / eArmyu assistance and various on-site testing services.**Contact info**Joint Education Services9301 NW 33rd StreetDoral, FL 33172Email the Joint Education Services Office at usarmy.miami.usag.mbx.joint-education-services@mail.mil **Counselor**305-437-3292Room E2093**Testing**305-437-1959Room E2092**Admin**305-437-2287Room E2089**Hours of Operation**Monday – Friday0700-1600 **Services Provided**
                              - Counseling

Come visit your counselor if you need some assistance with any education counseling, MGIB, financial aid, college credit assessment or any other educational related need, you can reach us via email or by calling us at 305-437-2287.
                              - Tuition Assistance

Need Tuition Assistance? Army log on to www.goarmyed.com obtain your login username and password and let us help you with your enrollment into GoArmyEd the virtual gateway of requesting tuition assistance (TA) online at anytime for classes in the classroom, distance learning or earmyu online courses. Also, available assistance to obtain and coordinate tuition assistance with all military services.  Any questions or concerns please email or call us at 305-437-2287.
                              - Testing

The USAG- Miami Joint Education Testing Office offers various tests  to service members for professional development. To schedule a test or for information on the wide array of tests available such as Army Personnel Testing (APT),  Defense Language Proficiency Test (DLPT), DANTES/CLEP , Air Force E-Exam program and more please contact us via email or call us at 305-437-1959.

Customer Feedback: Tell us what you think of Joint Education Services Office

### Alcohol and Drug Abuse Prevention and Control Program

The Alcohol/Drug Abuse Prevention and Control Program (ASAP) was established on Sept. 28, 1971, for the identification and treatment of alcohol and other drug dependent persons in the Armed Forces.  Federal statutes require that all Federal agencies provide alcohol and other drug abuse services to their employees.

As a joint command, HQ, U.S. Southern Command prevention programs are administered by The Department of the Army through U.S. Army Garrison - Miami IAW Department of Defense (DoD) Directive 1010.1 and U.S. Army Regulation 600-85, Army Substance Abuse Program (ASAP). 

Alcohol and other drug abuse among DA personnel cannot be tolerated due to the profound affect upon personnel readiness, safety assurance, and ultimately our military defense capability.  The primary objective of the ASAP at U.S. SOUTHCOM is to provide the substance abuser assistance, with the ultimate objective to restore them to full and productive performance. 

Army Substance Abuse Program website

### Services Provided

                              - Employee Assistance Program (EAP)
                              - Prevention Programs
                              - Urinalysis Testing Program
                              - Treatment Programs

### ​Contact Info

305-437-3085

Alcohol & Drug PreventionInstallation Services Building9301 NW 33rd StreetMiami, Florida  33172ADCO – A1035Drug Testing Coordinator – A1034 & A1086 Prevention Coordinator – A1031EAP – B1025

Customer Feedback: Tell us what you think of Alcohol and Drug Abuse Prevention and Control Program

## Hot Topics

Interactive Customer Evaluation: Tell USAG-Miami What You Think

## COOL LINKS

                        - Tenant Units                            - SOUTHCOM
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### Stay Connected

## QUICK LINKS

Defense.gov | Contact Us | SOUTHCOM FAQ | DVIDS | USA.Gov | Available Jobs within DoD | Privacy and Security | DoD Privacy Program | Links Disclaimer | DoD Inspector General | SOUTHCOM Inspector General | DoD Section 508 | Join the Military | DoD Web Policies | No FEAR Act  | DoD Resources |  DoD FOIA | SOUTHCOM FOIA | Plain Writing Act

## **SOUTHCOM COMPONENTS**

12th Air Force / Air Forces Southern

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U.S. Army South

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U.S. Marine Corps Forces, South

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U.S. Naval Forces Southern Command /U.S. 4th Fleet

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Special Operations Command South

 

## **SOUTHCOM TASK FORCES**

Joint Task Force-Bravo

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Joint Task Force-Guantanamo

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Joint Interagency Task Force South

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## DIRECT REPORTING UNITS

                          -  Western Hemisphere Institute for Security Cooperation 
                          -  Naval Small Craft Instruction & Technical Training School 
                          -  Inter American Air Forces Academy 

## **SOUTHCOM ACCESS**

### PORTALS & COLLABORATIVE SITES:

                            - Webmail - CAC Access
                            - Microsoft Office Home - CAC Access
                            - Telework Access for SOUTHCOM Personnel
                            - NIPR/Internal Portals
                            - APAN (All Partners Access Network)

### SITES OF INTEREST:

                          - Theater Clearance Info
                          - Army Health Clinic SOUTHCOM
                          - Conference Center of the Americas  

### EQUAL OPPORTUNITY (EO) OFFICE:

305-437-0261

### EQUAL EMPLOYMENT OPPORTUNITY (EEO) OFFICE:

305-437-1826

 

 SOUTHCOM SHARP

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