[Federal Register Volume 75, Number 107 (Friday, June 4, 2010)]
[Notices]
[Pages 31789-31790]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-13302]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Centers for Medicare & Medicaid Services

[Document Identifier: CMS-10308]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: Centers for Medicare & Medicaid Services.
    In compliance with the requirement of section 3506(c)(2)(A) of the 
Paperwork Reduction Act of 1995, the Centers for Medicare & Medicaid 
Services (CMS), Department of Health and Human Services, is publishing 
the following summary of proposed collections for public comment. 
Interested persons are invited to send comments regarding this burden 
estimate or any other aspect of this collection of information, 
including any of the following subjects: (1) The necessity and utility 
of the proposed information collection for the proper performance of 
the Agency's function; (2) the accuracy of the estimated burden; (3) 
ways to enhance the quality, utility, and clarity of the information to 
be collected; and (4) the use of automated collection techniques or 
other forms of information technology to minimize the information 
collection burden.
    1. Type of Information Collection Request: New collection; Title of 
Information Collection: Part C and D Complaints Resolution Performance 
Measures: Use: Part C Sponsors provide medical coverage through at-risk 
arrangements with CMS. Part C Sponsors include: Local Coordinated Care 
Plans which include health maintenance organizations (HMOs), preferred 
provider organizations (PPOs), and provider sponsored organizations 
(PSO) plans; Private fee-for-service plans (PFFS); Special needs plans 
(SNPs); Medical savings account (MSAs); and Regional PPOs. Part D 
Sponsors provide prescription drug benefit coverage through private at-
risk prescription drug plans that offer drug-only coverage Prescription 
Drug Plans, or through Medicare Advantage (MA) plans that offer 
integrated prescription drug and health care coverage (MA-PD plans).
    Due to Executive Order 13410, ``Promoting Quality and Efficient 
Health Care in Federal Government Administered or Sponsored Health Care 
Programs,'' performance measurement ratings for Medicare Parts C & D 
can be found on Medicare Options Compare and the Medicare Prescription 
Drug Plan Finder (MPDPF), providing rating information for beneficiary 
use with plans being assigned a performance-based star rating. These 
ratings are provided to help beneficiaries make informed choices among 
the many plan alternatives available to them under Medicare Parts C and 
D.
    The purpose of the project is to develop and support implementation 
of a performance measure for the Medicare Advantage (Part C) and 
Prescription Drug (Part D) programs that represents plan resolution of 
beneficiary complaints from the beneficiary perspective. The project 
includes development of methodologies for: (1) Identifying a 
statistically valid sample of beneficiary complaints needed to analyze 
the complaint's closure; (2) contacting, interviewing, and summarizing 
beneficiary experience; and, (3) summarizing/analyzing the resultant 
data to assess accuracy of the resolution of beneficiary complaints 
from the perspective of the beneficiaries via objective exploration of 
the beneficiary's complaint resolution experience. For a summary of 
changes, refer to the Part C and D Complaints Resolution Performance 
Measures Summary of Revisions document. Form Number: CMS-10308 
(OMB<greek-i>: 0938-New); Frequency: Yearly; Affected Public: 
Individuals and households; Number of Respondents: 5,300; Total Annual 
Responses: 5,300; Total Annual Hours: 884. (For policy questions 
regarding this collection contact Rachel Schreiber at 410-786-8657. For 
all other issues call 410-786-1326.)
    To obtain copies of the supporting statement and any related forms 
for the proposed paperwork collections referenced above, access CMS Web 
Site address at http://www.cms.hhs.gov/PaperworkReductionActof1995, or 
E-mail your request, including your address, phone number, OMB number, 
and CMS document identifier, to <a href="/cdn-cgi/l/email-protection#7a2a1b0a1f080d1508113a19170954121209541d150c"><span class="__cf_email__" data-cfemail="93c3f2e3f6e1e4fce1f8d3f0fee0bdfbfbe0bdf4fce5">[email protected]</span></a>, or call the 
Reports Clearance Office on (410) 786-1326.
    To be assured consideration, comments and recommendations for the 
proposed information collections must be received by the OMB desk 
officer at the address below, no later than 5 p.m. on July 6, 2010.
    OMB, Office of Information and Regulatory Affairs, Attention: CMS 
Desk Officer, Fax Number: (202) 395-6974, E-mail: <a href="/cdn-cgi/l/email-protection#c887819a8997bbbdaaa5a1bbbba1a7a688a7a5aae6ada7b8e6afa7be"><span class="__cf_email__" data-cfemail="bcf3f5eefde3cfc9ded1d5cfcfd5d3d2fcd3d1de92d9d3cc92dbd3ca">[email protected]</span></a>.


[[Page 31790]]


    Dated: May 28, 2010.
Martique Jones,
Director, Regulations Development Division-B, Office of Strategic 
Operations and Regulatory Affairs.
[FR Doc. 2010-13302 Filed 6-3-10; 8:45 am]
BILLING CODE 4120-01-P


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