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# Accessibility for Visitors

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The Smithsonian strives to make all visitors feel welcome.
- All buildings are accessible and at least one entrance is accessible to visitors with limited mobility. View our  **Accessibility Map** (PDF)  for accessible entrances, parking, and more.
- Free manual wheelchair loans  are available at all museums and the zoo on a first-come, first-served basis.
- Open captioning  and audio description are incorporated into exhibition videos.
- Access services for public programs  can be arranged by  contacting the hosting museum  in advance.
- Tactile and/or verbal description tours  can be arranged by  contacting the hosting  museum —two weeks advance notice is appreciated. Tactile elements are included throughout the museums.
- Sign language interpretation  for all public programs can be arranged by  contacting the hosting  museum —two weeks advance notice is appreciated.
- Aira Access  mobile information and verbal description service is available at museums in the Washington, D.C., metro area. Visitors can download the free Aira app, connect to each museum's free Wi-Fi, and use the app to speak to an Aira agent using minutes provided courtesy of the Smithsonian. Please visit the  Aira Access website  for more information.
Additional InformationFor Individuals with Mobility Disabilities**Building Accessibility**
All Smithsonian Institution buildings have at least one accessible entrance. Patrons are welcome to use mobility devices such as wheelchairs, motorized scooters, and other power-driven mobility devices when visiting. 

Individuals with mobility disabilities or devices can find information about accessible parking and transit options by exploring the “Getting Here” information of the museum(s) they wish to visit.
**Entrance Lines**
Entrance lines to Smithsonian museums and the National Zoo can be quite long, especially during busier times of the year. Visitors who are unable to wait/stand in line for extended periods of time should contact the visitor services office of the museum(s) they plan to visit to discuss options.
**Wheelchair Rental**
Every Smithsonian museum has a limited number of manual wheelchairs that visitors may borrow during their museum visit free-of-charge. These wheelchairs are available on a first-come, first-served basis and cannot be reserved. Smithsonian museums do not offer motorized wheelchairs or scooters. However, the National Zoo offers electronic convenience vehicle rental to visitors for a fee on a first-come, first-served basis. **Please note that a Smithsonian wheelchair may only be used in the building from which it was borrowed. These wheelchairs cannot be used to travel between Smithsonian locations.**

We encourage patrons to bring their own mobility devices (including manual and motorized wheelchairs and scooters) to our museums, and many of our out-of-town visitors have chosen to do so by renting mobility equipment from private companies in the Washington, D.C., metro area. Visitors who bring a mobility aid or device with them should plan to maintain possession of the item throughout their visit.
**Personal Mobility Devices**
Visitors with disabilities are welcome to bring manual or motorized wheelchairs, scooters, and other power-driven mobility devices when visiting the Smithsonian. Please note that gasoline-powered devices are strictly prohibited inside Smithsonian buildings. 
For Individuals Who Are Blind or Have Low VisionVisual Description or Sighted Guide Tours
Visual description and/or sighted guide tours are available at all Smithsonian museums. Visitors who would like to schedule a tour should contact the museum(s) they plan to visit.  

Additionally, the Smithsonian American Art Museum is pleased to offer regularly-scheduled visual description tours as part of their America InSight program. For more information and a list of upcoming program dates, please visit the America InSight website. 
Aira
Aira Access mobile information and verbal description service is available at Smithsonian museums in the Washington, D.C., metro area. Visitors can download the free Aira app on a smartphone, connect to each museum's free Wi-Fi, and use the app to speak to an Aira agent using minutes provided courtesy of the Smithsonian. Visitors can download the AIRA app from iTunes or Google Play.

When a visitor has the AIRA app and opens it in one of our facilities, there will be an option to select the Smithsonian minutes. 
Additional Resources
Individual Smithsonian museums may offer additional resources (ranging from large-print guides to smartphone apps) to assist individuals with visual disabilities during their visit. Please contact the visitor services office(s) of the museum(s) you wish to visit to learn more about their access service options.
For Individuals Who Are Deaf or Hard of HearingCaptioning
Open captioning is provided on Smithsonian media online and in exhibitions.

Live captioning is available upon request for all public programs (e.g., webinars, lectures, etc.). To request this service, please contact the museum hosting the program. 
Assistive Listening Devices
Assistive listening devices are available upon request for all public programs and scheduled tours at the Smithsonian. Please contact the museum hosting each program for more information.
Sign Language Interpretation 
Interpretation services for individuals who are deaf or hard-of-hearing is available upon request for all public programs and scheduled tours. To request this service, please contact the museum hosting the event or program. 

Additionally, several Smithsonian museums offer regularly scheduled ASL programming:
- The  Art Signs  program at the Smithsonian American Art Museum provides opportunities for adults to share “artful conversations” in American Sign Language. For more information and a list of upcoming program dates, please visit the  Art Signs  website.
- One Thursday each month, the National Portrait Gallery offers 60-minute virtual tours in American Sign Language as part of the Virtual Portrait Signs program. Please check Eventbrite for upcoming program dates or email  NPGAccess@si.edu  for more information.
For Individuals Who Are NeurodiverseMorning at the Museum and Dedicated Hours
Smithsonian museums do not offer dedicated hours or open early for neurodiverse visitors by request. 

Access Smithsonian is proud, however, to offer our popular Morning at the Museum (MATM) program. Morning at the Museum is a free, sensory-friendly program for families of children, teens, and young adults who are neurodiverse. On a Saturday or Sunday morning each month, one specific Smithsonian museum opens an hour early to pre-registered families. Please visit the MATM website for upcoming program dates and registration information.
Pre-Visit Materials
The Smithsonian publishes a variety of pre-visit materials including social narratives, videos, and sensory maps that can assist neurodiverse individuals plan their visit. These pre-visit materials can be found on the Access Smithsonian website and on the websites of many Smithsonian museums.
Sensory Bags
The Smithsonian does not offer sensory bags at any of its museums, however visitors are welcome to bring their own equipment or materials. 
Entrance Lines
Entrance lines to Smithsonian Institution museums and the National Zoo can be quite long, especially during busier times of the year. Visitors who are unable to wait/stand in line for extended periods of time should contact the visitor services office of the museum(s) they plan to visit to discuss options.
Quieter Times/Spaces
January, February, September, October, and December are usually less busy, quieter times of year to visit. 

Visitation will vary depending on holidays, school vacations, weather, and other factors however Smithsonian museums are generally more crowded in the afternoon. 

Sound levels in Smithsonian museums can vary depending on the time of day, time of year, and show schedules. Visitors are welcome to bring noise-cancelling headphones or earplugs with them on their visit if they choose. 
For Individuals Living with Dementia or Alzheimer’s
Access Smithsonian is proud to offer *See Me at the**Smithsonian*—a free, virtual interactive program for adults with dementia and their care partners. For more information and a list of upcoming program dates, please visit the See Me at the Smithsonian website.

See Me at the Smithsonian and its Spanish-language twin, *See Me en Español,* are also offered for larger groups and communities by reservation. To request a private group program, please email us at access@si.edu.
For Individuals with Service Dogs
Service dogs are welcome at the Smithsonian. Emotional support, therapy, comfort, or companion animals are not considered service animals under the guidelines of the ADA.
Museum Details- **African American History and Culture**
- African Art Museum
- Air and Space Museum and its Udvar-Hazy Center
- **American Art Museum and its Renwick Gallery**
- **American History Museum**
- American Indian Museum
- American Indian Museum's Heye Center (in New York)
- **Anacostia Community Museum**
- Asian Art Museum
- **Cooper Hewitt (in New York)**
- Hirshhorn Museum and Sculpture Garden
- Natural History Museum
- Portrait Gallery
- **Postal Museum**
- National Zoo
Pre-visit Videos
These pre-visit videos are designed to help prepare for situations one may encounter at the Smithsonian museums. Videos address what to expect, museum rules and routines, safety information, and more. Please note that some experiences demonstrated in these videos, such as entrance processes may have changed slightly due to COVID-19.
what_is_the_smithsonian.mp4What is the Smithsonian?       Visitors may expect a variety of exhibitions, crowd levels, and environments while visiting the Smithsonian. This video explores the some of the different experiences visitors may have.     preparing_to_visit_the_smithsonian_institution.mp4Preparing to visit the Smithsonian       There are many things to consider before arriving at the Smithsonian, including what to bring and how to get here. This video demonstrates how to use the website to plan what to see and do at the Smithsonian.     how_to_enter_the_smithsonian_institution_museums.mp4How to enter the Smithsonian museums       Many people visit Smithsonian museums, and getting inside involves a few easy steps. This video walks you through the entry process, which may include waiting in line, interacting with security officers, and going through magnetometers.     making_choices_at_the_smithsonian.mp4Making choices at the Smithsonian       With all the Smithsonian offers, it is not possible to see and do everything. This video talks about choices visitors can make to enjoy their experience.     what_is_an_exhibit.mp4What is an exhibit?       This video shows differences you may find in exhibitions around the Smithsonian, including light levels, hands-on opportunities, sound levels, and content.     
These videos were made possible by the Smithsonian Women's Committee.
- Hours and Locations
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Contact Us
**Need more help?**Call 202.633.1000 to speak with a visitor information specialist (recorded information/live voice).

Call 202.633.2921 or email access@si.edu for information on accessibility policies and Access Smithsonian programs.
       Access Smithsonian  Morning at the Museum
A free sensory-friendly program for families of children with disabilities. 
       Access Smithsonian  See Me at the Smithsonian
*See Me (and See Me en Español) *is a free, virtual interactive program for adults with dementia and their care partners or group.
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