Federal Register / Vol. 75, No. 101 / Wednesday, May 26, 2010 / Notices 29567 

DEPARTMENT OF HOMELAND 

SECURITY 

Transportation Security Administration 

Extension of Agency Information 

Collection Activity Under OMB Review: 

Aviation Security Customer 

Satisfaction Performance 

Measurement Passenger Survey 

AGENCY: Transportation Security 

Administration, DHS. 

ACTION: 30-day notice. 

SUMMARY: This notice announces that 

the Transportation Security 

Administration (TSA) has forwarded the 

Information Collection Request (ICR), 

OMB control number 1652–0013, 

abstracted below to the Office of 

Management and Budget (OMB) for 

review and approval of an extension of 

the currently approved collection under 

the Paperwork Reduction Act. The ICR 

describes the nature of the information 

collection and its expected burden. TSA 

published a Federal Register notice, 

with a 60-day comment period soliciting 

comments, of the following collection of 

information on March 11, 2010. 75 FR 

11552. The collection involves 

surveying travelers to measure customer 

satisfaction of aviation security in an 

effort to more efficiently manage airport 

performance. 

DATES: Send your comments by June 25, 

2010. A comment to OMB is most 

effective if OMB receives it within 30 

days of publication. 

ADDRESSES: Interested persons are 

invited to submit written comments on 

the proposed information collection to 

the Office of Information and Regulatory 

Affairs, Office of Management and 

Budget. Comments should be addressed 

to Desk Officer, Department of 

Homeland Security/TSA, and sent via 

electronic mail to 

oira_submission@omb.eop.gov or faxed 

to (202) 395–6974. 

FOR FURTHER INFORMATION CONTACT: 

Joanna Johnson, TSA Paperwork 

Reduction Act (PRA) Officer, Office of 

Information Technology (OIT), TSA–11, 

Transportation Security Administration, 

601 South 12th Street, Arlington, VA 

20598–6011; telephone (571) 227–3651; 

e-mail TSAPRA@dhs.gov. 

SUPPLEMENTARY INFORMATION: 

Comments Invited 

In accordance with the Paperwork 

Reduction Act of 1995 (44 U.S.C. 3501 

et seq.), an agency may not conduct or 

sponsor, and a person is not required to 

respond to, a collection of information 

unless it displays a valid OMB control 

number. The ICR documentation is 

available at http://www.reginfo.gov. 

Therefore, in preparation for OMB 

review and approval of the following 

information collection, TSA is soliciting 

comments to— 

(1) Evaluate whether the proposed 

information requirement is necessary for 

the proper performance of the functions 

of the agency, including whether the 

information will have practical utility; 

(2) Evaluate the accuracy of the 

agency’s estimate of the burden; 

(3) Enhance the quality, utility, and 

clarity of the information to be 

collected; and 

(4) Minimize the burden of the 

collection of information on those who 

are to respond, including using 

appropriate automated, electronic, 

mechanical, or other technological 

collection techniques or other forms of 

information technology. 

Information Collection Requirement 

OMB Control Number 1652–0013; 

Aviation Security Customer Satisfaction 

Performance Measurement Passenger 

Survey. TSA, with OMB’s approval, has 

conducted surveys of passengers and 

now seeks approval to continue this 

effort. TSA plans to conduct passenger 

surveys at airports nationwide. The 

surveys will be administered using an 

intercept methodology. The intercept 

methodology uses TSA personnel who 

are not in uniform to hand deliver paper 

business card style forms that contain a 

url address to an online survey to 

passengers immediately following the 

passenger’s experience with the TSA’s 

checkpoint security functions. 

Passengers are invited, though not 

required, to view and complete the 

survey via an online portal. The 

intercept methodology randomly selects 

times and checkpoints to select 

passengers to complete the survey in an 

effort to gain survey data representative 

of all passenger demographics-including 

passengers who— 

• Travel on weekdays or weekends; 

• Those who travel in the morning, 

mid-day, or evening; 

• Those who pass through each of the 

different security screening locations in 

the airport; 

• Those who are subject to more 

intensive screening of their baggage or 

person; and 

• Those who experience different 

volume conditions and wait times as 

they proceed through the security 

checkpoints. 

The survey includes ten to fifteen 

questions. Each question promotes a 

quality response so that TSA can 

identify areas in need of improvement. 

All questions concern aspects of the 

passenger’s security screening 

experience. 

TSA intends to collect this 

information in order to continue to 

assess customer satisfaction in an effort 

to more efficiently manage airport 

performance. In its future surveys, the 

TSA wishes to obtain more detailed, 

airport-specific data that the TSA can 

use to enhance customer experiences 

and airport performances. In order to 

gain more detailed information 

regarding customer experiences, the 

TSA is submitting eighty-one questions 

to OMB for approval. Twenty-eight of 

the questions have been previously 

approved by OMB and fifty-three 

questions are being submitted to the 

OMB for first-time approval. Each 

survey question seeks to gain 

information regarding one of the 

following categories: 

• Confidence in Personnel. 

• Confidence in Screening 

Equipment. 

• Confidence in Security Procedures. 

• Convenience of Divesting. 

• Experience at Checkpoint. 

• Satisfaction with Wait Time. 

• Separation from Belongings. 

• Separation from Others in Party. 

• Stress Level. 

Once a time and checkpoint is 

randomly selected, TSA personnel 

distribute forms to passengers until the 

TSA obtains the desired sample size. 

The samples can be selected with one 

randomly selected time and location or 

span multiple times and locations. Each 

airport uses a business card that directs 

customers to an online portal. All 

responses are voluntary and there is no 

burden on passengers who choose not to 

respond. 

All airports have the capability to 

conduct this survey. Based on prior 

survey data and research, a sample size 

of 384 needs approximately 1,000 

surveys. TSA assumes that there will be 

384 respondents from 1,000 surveys 

distributed. At an inidividual airport, 

we assume the burden on passengers 

who choose to respond to be 

approximately five-minutes per 

respondent. Therefore, 384 respondents 

x 1 airport = 384 respondents a year. It 

takes approximately 5 minutes for each 

respondent to complete the survey so 

the total burden at one airport is 384 

respondents x 5 minutes = 1,920 

minutes or 32 hours per airport. We 

estimate that 25 airports will conduct 

the survey each year. Therefore, 384 

respondents x 25 airports = 9,600 

respondents a year. Since we assume it 

takes approximately 5 minutes for each 


wwoods2 on DSK1DXX6B1PROD with NOTICES_PART 1
29568 Federal Register / Vol. 75, No. 101 / Wednesday, May 26, 2010 / Notices 

respondent to complete the survey the 

total burden is 9,600 respondents x 5 

minutes = 48,000 minutes, or 800 hours 

per year. 

Title: Aviation Security Customer 

Satisfaction Performance Measurement 

Passenger Survey. 

Type of Request: Extension of a 

currently approved collection. 

OMB Control Number: 1652–0013. 

Forms(s): Aviation Security Customer 

Satisfaction Performance Measurement 

Passenger Survey. 

Affected Public: Airline Travelers. 

Abstract: This airport survey 

represents an important part of TSA’s 

efforts to collect data on customer 

satisfaction with TSA’s aviation security 

procedures. 

Number of Respondents: 9,600. 

Estimated Annual Burden Hours: An 

estimated 800 hours annually. 

Issued in Arlington, Virginia, on May 20, 

2010. 

Joanna Johnson, 

TSA Paperwork Reduction Act Officer, Office 

of Information Technology. 

[FR Doc. 2010–12603 Filed 5–25–10; 8:45 am] 

BILLING CODE 9110–05–P 

DEPARTMENT OF HOMELAND 

SECURITY 

Transportation Security Administration 

Extension of Agency Information 

Collection Activity Under OMB Review: 

Aircraft Operator Security 

AGENCY: Transportation Security 

Administration, DHS. 

ACTION: 30-day notice. 

SUMMARY: This notice announces that 

the Transportation Security 

Administration (TSA) has forwarded the 

Information Collection Request (ICR), 

OMB control number 1652–0003, 

abstracted below to the Office of 

Management and Budget (OMB) for 

review and approval of an extension of 

the currently approved collection under 

the Paperwork Reduction Act. The ICR 

describes the nature of the information 

collection and its expected burden. TSA 

published a Federal Register notice, 

with a 60-day comment period soliciting 

comments, of the following collection of 

information on March 16, 2010. 75 FR 

12559. The collection requires aircraft 

operators to adopt and implement a 

TSA-approved security program. These 

programs require aircraft operators to 

maintain and update records to ensure 

compliance with security provisions 

outlined in 49 CFR part 1544. 

DATES: Send your comments by June 25, 

2010. A comment to OMB is most 

effective if OMB receives it within 30 

days of publication. 

ADDRESSES: Interested persons are 

invited to submit written comments on 

the proposed information collection to 

the Office of Information and Regulatory 

Affairs, Office of Management and 

Budget. Comments should be addressed 

to Desk Officer, Department of 

Homeland Security/TSA, and sent via 

electronic mail to 

oira_submission@omb.eop.gov or faxed 

to (202) 395–6974. 

FOR FURTHER INFORMATION CONTACT: 

Joanna Johnson, TSA Paperwork 

Reduction Act (PRA) Officer, Office of 

Information Technology (OIT), TSA–11, 

Transportation Security Administration, 

601 South 12th Street, Arlington, VA 

20598–6011; telephone (571) 227–3651; 

e-mail TSAPRA@dhs.gov. 

SUPPLEMENTARY INFORMATION: 

Comments Invited 

In accordance with the Paperwork 

Reduction Act of 1995 (44 U.S.C. 3501 

et seq.), an agency may not conduct or 

sponsor, and a person is not required to 

respond to, a collection of information 

unless it displays a valid OMB control 

number. The ICR documentation is 

available at http://www.reginfo.gov. 

Therefore, in preparation for OMB 

review and approval of the following 

information collection, TSA is soliciting 

comments to— 

(1) Evaluate whether the proposed 

information requirement is necessary for 

the proper performance of the functions 

of the agency, including whether the 

information will have practical utility; 

(2) Evaluate the accuracy of the 

agency’s estimate of the burden; 

(3) Enhance the quality, utility, and 

clarity of the information to be 

collected; and 

(4) Minimize the burden of the 

collection of information on those who 

are to respond, including using 

appropriate automated, electronic, 

mechanical, or other technological 

collection techniques or other forms of 

information technology. 

Information Collection Requirement 

1652–0003; Security Programs for 

Aircraft Operators, 49 CFR part 1544. 

TSA is seeking to renew its OMB 

control number, 1652–0003, Aircraft 

Operator Security. TSA uses the 

information collected to determine 

compliance with 49 CFR part 1544 and 

to ensure the freedom of movement for 

people and commerce by monitoring 

aircraft operator security procedures. 

TSA has implemented aircraft operator 

security standards at 49 CFR part 1544 

to require all aircraft operators to which 

this part applies to adopt and 

implement a security program. These 

TSA-approved security programs 

establish procedures that aircraft 

operators must carry out to protect 

persons and property traveling on 

flights provided by the aircraft operator 

against acts of criminal violence, aircraft 

piracy, and the introduction of 

explosives, incendiaries, or weapons 

aboard an aircraft. 

This information collection is 

mandatory for aircraft operators. As part 

of their security programs, affected 

aircraft operators are required to 

maintain and update, as necessary, 

records of compliance with the security 

program provisions set forth in 49 CFR 

part 1544, including compliance with 

applicable Security Directives. This 

regulation also requires affected aircraft 

operators to make their security 

programs and associated records 

available for inspection and copying by 

TSA to ensure transportation security 

and regulatory compliance. 

The information TSA collects 

includes identifying information on 

aircraft operators’ flight crews and 

passengers. The requirement 

encompasses vetting of the entire flight 

crew, other aircraft operator personnel, 

and all passengers. The passenger watch 

list checks currently conducted by 

aircraft operators will soon be taken 

over by TSA’s Secure Flight program. 

Under this program, TSA will conduct 

the checks for the aircraft operators, 

which will reduce their burden as 

described in this ICR. (See OMB control 

number 1652–0046). 

Aircraft operators are required to 

provide this information via electronic 

means. Aircraft operators with limited 

electronic systems may need to modify 

their current systems or generate a new 

computer system in order to submit the 

requested information but are not 

restricted to these means. 

Part 1544 also requires aircraft 

operators to ensure that flight crew 

members and employees with 

unescorted access authority or who 

perform screening, checked baggage, or 

cargo functions submit to and receive a 

criminal history records check (CHRC). 

As part of the CHRC process, the 

individual must provide identifying 

information, including fingerprints. 

Additionally, aircraft operators must 

maintain these records and make them 

available to TSA for inspection and 

copying upon request. 

Part 1544 also governs recordkeeping 

requirements for aircraft operators 

holding a full All-Cargo Standard 

Security Program; however, their hour 

burden has been separately reported 

under OMB control number 1652–0040. 


wwoods2 on DSK1DXX6B1PROD with NOTICES_PART 1