EX-10.03



 Exhibit 10.03 

INTELLECTUAL PROPERTY SECURITY AGREEMENT 

dated as of 
 June 17, 2016

 among 
 WEST CORPORATION,

 THE OTHER GRANTORS IDENTIFIED HEREIN 

and 
 U.S. BANK NATIONAL
ASSOCIATION, 
 as Collateral Agent 







 TABLE OF CONTENTS 

 

					
	 	  	Page	 
	ARTICLE I Definitions	  
		
	 SECTION 1.01. Indenture
	  	 	1	  
	 SECTION 1.02. Other Defined Terms
	  	 	2	  
	
	ARTICLE II Security Interests	  
		
	 SECTION 2.01. Security Interest
	  	 	4	  
	 SECTION 2.02. Representations and Warranties
	  	 	6	  
	 SECTION 2.03. Covenants
	  	 	8	  
	 SECTION 2.04. As to Intellectual Property Collateral
	  	 	9	  
	
	ARTICLE III Remedies	  
		
	 SECTION 3.01. Remedies Upon Default
	  	 	11	  
	 SECTION 3.02. Application of Proceeds
	  	 	12	  
	 SECTION 3.03. Grant of License to Use Intellectual Property
	  	 	13	  
	
	ARTICLE IV Indemnity, Subrogation and Subordination	  
		
	 SECTION 4.01. Indemnity
	  	 	13	  
	 SECTION 4.02. Contribution and Subrogation
	  	 	13	  
	 SECTION 4.03. Subordination
	  	 	14	  
	
	ARTICLE V Miscellaneous	  
		
	 SECTION 5.01. Notices
	  	 	14	  
	 SECTION 5.02. Waivers; Amendment
	  	 	14	  
	 SECTION 5.03. Collateral Agent’s Fees and Expenses; Indemnification
	  	 	15	  
	 SECTION 5.04. Successors and Assigns
	  	 	15	  
	 SECTION 5.05. Survival of Agreement
	  	 	15	  
	 SECTION 5.06. Counterparts; Effectiveness; Several Agreement
	  	 	15	  
	 SECTION 5.07. Severability
	  	 	16	  
	 SECTION 5.08. [Reserved]
	  	 	16	  
	 SECTION 5.09. GOVERNING LAW
	  	 	16	  
	 SECTION 5.10. WAIVER OF RIGHT TO JURY TRIAL
	  	 	17	  
	 SECTION 5.11. Headings
	  	 	17	  
	 SECTION 5.12. Security Interest Absolute
	  	 	17	  
	 SECTION 5.13. Termination or Release
	  	 	17	  
	 SECTION 5.14. Intercreditor Agreements Govern
	  	 	18	  
	 SECTION 5.15. Additional Grantors
	  	 	18	  
	 SECTION 5.16. General Authority of the Collateral Agent
	  	 	19	  
	 SECTION 5.17. Collateral Agent Appointed Attorney-in-Fact
	  	 	19	  









 TABLE OF CONTENTS 

 


			
	Schedules	  	
		
	 Schedule I
	  	 Subsidiary Parties

	 Schedule II
	  	 Intellectual Property

		
	Exhibits	  	
		
	 Exhibit I
	  	 Form of Supplement

	 Exhibit II
	  	 Form of Short Form Intellectual Property Agreement









 INTELLECTUAL PROPERTY SECURITY AGREEMENT, dated as of June 17, 2016, among WEST CORPORATION
(the “Company”), the other Grantors identified herein, including Grantors that become party hereto pursuant to Section 5.15, and U.S. BANK, NATIONAL ASSOCIATION, as Collateral Agent for the Secured Parties (as defined below)
(in such capacity, the “Collateral Agent”). 
 Reference is made to the Indenture, dated as of June 17, 2016 (as
amended, supplemented or otherwise modified from time to time, the “Indenture”), among the Company, the Guarantors from time to time party thereto, the Collateral Agent and U.S. Bank National Association, as trustee (in such
capacity, the “Trustee”). 
 W I T N E S S E T H: 

WHEREAS, pursuant to the Indenture, the Company has issued or will issue $400,000,000 principal amount of its 4.750% senior secured notes due
2021 (together with any Additional Notes issued pursuant to the Indenture, the “Notes”) upon the terms and subject to the conditions set forth therein; 

WHEREAS, pursuant to the Indenture, each Guarantor party thereto has unconditionally and irrevocably guaranteed, as primarily obligor and not
merely as surety, to the Trustee, for the benefit of the Secured Parties, the prompt and complete payment and performance when due (whether at stated maturity, by acceleration or otherwise) of the Secured Obligations; 

WHEREAS, each Grantor will derive substantial benefits from the issuance of the Notes, and each is, therefore, willing to enter into this
Agreement; and 
 WHEREAS, this Agreement is made by the Grantors in favor of the Collateral Agent for the benefit of the Secured Parties to
secure the payment and performance in full when due of the Secured Obligations. 
 NOW, THEREFORE, in consideration of the premises and to
induce the Holders to purchase the Notes, the Grantors hereby agree with the Collateral Agent, for the benefit of the Secured Parties, as follows: 

ARTICLE I 
 Definitions

 SECTION 1.01. Indenture. (a) Capitalized terms used in this Agreement and not otherwise defined herein have the meanings
specified in the Indenture. All terms defined in the New York UCC (as defined herein) and not defined in this Agreement have the meanings specified therein; the term “instrument” shall have the meaning specified in Article 9 of the New
York UCC. 







 (b) The rules of construction specified in Section 1.04 of the Indenture also apply to this
Agreement. 
 SECTION 1.02. Other Defined Terms. As used in this Agreement, the following terms have the meanings specified below:

 “After-Acquired Intellectual Property” has the meaning assigned to such term in Section 2.04(c). 

“Agreement” means this Intellectual Property Security Agreement. 

“Claiming Party” has the meaning assigned to such term in Section 4.02. 

“Collateral” has the meaning assigned to such term in Section 2.01(a). 

“Contributing Party” has the meaning assigned to such term in Section 4.02. 

“Copyright License” means any written agreement, now or hereafter in effect, granting any right to any third party under any
Copyright now or hereafter owned by any Grantor or that such Grantor otherwise has the right to license, or granting any right to any Grantor under any Copyright now or hereafter owned by any third party, and all rights of such Grantor under any
such agreement. 
 “Copyrights” means all of the following now owned or hereafter acquired by any Grantor: (a) all
copyright rights in any work subject to the copyright laws of the United States or any other country, whether as author, assignee, transferee or otherwise, and (b) all registrations and applications for registration of any such copyright in the
United States or any other country, including registrations, recordings and pending applications for registration in the United States Copyright Office, including those registrations listed on Schedule II. 

“Grantor” means the Company and each Subsidiary Party. 

“Indenture” has the meaning assigned to such term in the preliminary statement of this Agreement. 

“Intellectual Property” means all United States or foreign intellectual and similar property of every kind and nature now
owned or hereafter acquired by any Grantor, including, without limitation, inventions, designs, Patents, Copyrights, Licenses, Trademarks, trade secrets, confidential or proprietary and technical and business information, know how or other similar
data or information, software and databases and all embodiments or fixations thereof and related documentation, registrations and franchises, and all additions, improvements and accessions to, and books and records describing or used in connection
with, any of the foregoing and all rights to sue at law or in equity for any infringement or other violation thereof, including the right to receive all proceeds and damages therefrom. 

  
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 “Intellectual Property Collateral” means Collateral consisting of Intellectual
Property. 
 “Intellectual Property Security Agreement Supplement” means an instrument in the form of Exhibit I hereto.

 “License” means any Patent License, Trademark License, Copyright License or other license or sublicense agreement with
regard to Intellectual Property to which any Grantor is a party, including those listed on Schedule II. 
 “Material Adverse
Effect” means (a) a material adverse effect on the business, operations, assets, liabilities (actual or contingent) or financial condition of the Issuer and its Restricted Subsidiaries, taken as a whole, (b) a material adverse
effect on the ability of the Issuer or the Guarantors (taken as a whole) to perform their respective payment obligations under any Notes Document to which the Issuer or any of the Guarantors is a party or (c) a material adverse effect on the
rights and remedies of the Holders, taken as a whole, under any Notes Document. 
 “New York UCC” means the Uniform
Commercial Code as from time to time in effect in the State of New York. 
 “Patent License” means any written agreement,
now or hereafter in effect, granting to any third party any right to make, use or sell any invention on which a patent, now or hereafter owned by any Grantor or that any Grantor otherwise has the right to license, is in existence, or granting to any
Grantor any right to make, use or sell any invention on which a patent, now or hereafter owned by any third party, is in existence, and all rights of any Grantor under any such agreement. 

“Patents” means all of the following now owned or hereafter acquired by any Grantor: (a) all letters patent of the
United States or the equivalent thereof in any other country, all registrations and recordings thereof, and all applications for letters patent of the United States or the equivalent thereof in any other country, including registrations, recordings
and pending applications in the United States Patent and Trademark Office, including those registrations and applications listed on Schedule II, and (b) all reissues, continuations, divisions, continuations-in-part, renewals or extensions
thereof, and the inventions disclosed or claimed therein, including the right to make, use and/or sell the inventions disclosed or claimed therein. 

“Proceeds” has the meaning specified in Section 9-102 of the New York UCC. 

“Secured Obligations” means any principal, premium, interest, fees, expenses (including any interest, fees and expenses
accruing after the commencement of any bankruptcy, reorganization or similar proceeding by or against any Grantor, whether or not such interest, fees or expenses are an allowed or allowable claim in such proceeding), penalties, indemnifications,
reimbursements, damages and other liabilities, 

  
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and guarantees of payment of such principal, interest, penalties, fees, indemnifications, reimbursements, damages and other liabilities (including any fees or expenses owed to the Trustee or the
Collateral Agent, in their respective capacities as such) by any Grantor, payable or arising under any of the Indenture, the Notes, this Agreement and the other Notes Documents. 

“Secured Parties” means, collectively, (i) the Holders, (ii) the Trustee, (iii) the Collateral Agent and
(iv) any successors, indorsees, transferees and assigns of any of the foregoing. 
 “Security Interest” has the
meaning assigned to such term in Section 2.01(a). 
 “Subsidiary Parties” means (a) each Guarantor identified on
Schedule I and (b) each other Guarantor that is a Restricted Subsidiary that becomes a party to this Agreement as a Subsidiary Party after the Issue Date. 

“Trademark License” means any written agreement, now or hereafter in effect, granting to any third party any right to use any
Trademark now or hereafter owned by any Grantor or that any Grantor otherwise has the right to license, or granting to any Grantor any right to use any Trademark now or hereafter owned by any third party, and all rights of any Grantor under any such
agreement. 
 “Trademarks” means all of the following: (a) all trademarks, service marks, trade names, corporate
names, company names, and other source or business identifiers, trade dress, logos, designs and general intangibles of like nature, now existing or hereafter adopted or acquired, all registrations and recordings thereof, and all registration and
recording applications filed in connection therewith, including registrations and registration applications in the United States Patent and Trademark Office, including those registrations and applications listed on Schedule II, (b) all
extensions and renewals thereof and (c) all goodwill of the business associated therewith or symbolized thereby. 
 ARTICLE II 

Security Interests 

SECTION 2.01. Security Interest. (a) As security for the payment or performance, as the case may be, in full of the Secured
Obligations, including the Guarantees, each Grantor hereby pledges to the Collateral Agent, its successors and assigns, for the benefit of the Secured Parties, and hereby grants to the Collateral Agent, its successors and assigns, for the benefit of
the Secured Parties, a security interest (the “Security Interest”) in, all right, title or interest in or to any and all of the following assets and properties now owned or at any time hereafter acquired by such Grantor or in which
such Grantor now has or at any time in the future may acquire any right, title or interest (collectively, the “Collateral”): 
  

	 	(i)	all Copyrights; 


  
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	 	(ii)	all Patents; 

  

	 	(iii)	all Trademarks; 

  

	 	(iv)	all Licenses; 

  

	 	(v)	all other Intellectual Property; and 

  

	 	(vi)	all Proceeds and products of any and all of the foregoing and all collateral security and guarantees given by any Person with respect to any of the foregoing; 


provided that notwithstanding anything to the contrary in this Agreement, this Agreement shall not constitute a grant of a security interest in any
Intellectual Property of a Grantor arising under or evidenced by any contract, lease, instrument, license or other document if (but only to the extent that) the grant of a security interest therein would (x) constitute a violation of a valid
and enforceable restriction in respect of such Intellectual Property in favor of a third party or under any law, regulation, permit, order or decree of any governmental authority, unless and until all required consents shall have been obtained (for
the avoidance of doubt, the restrictions described herein are not negative pledges or similar undertakings in favor of a lender or other financial counterparty) or (y) expressly give any other party in respect of any such contract, lease,
instrument, license or other document, the right to terminate its obligations thereunder, provided, however, that the limitation set forth in this proviso above shall not affect, limit, restrict or impair the grant by a Grantor of a security
interest pursuant to this Agreement in any such Collateral to the extent that an otherwise applicable prohibition or restriction on such grant is rendered ineffective by any applicable law, including the Uniform Commercial Code of any applicable
jurisdiction. 
 Notwithstanding any provision of this Agreement to the contrary, the Security Interest shall not include any application
for a Trademark that would be deemed invalidated, canceled or abandoned due to the grant and/or enforcement of such Security Interest, including, without limitation, all United States Trademark applications that are based on an intent-to-use, unless
and until such time that the grant and/or enforcement of the Security Interest will not affect the status or validity of such Trademark. 

(b) Each Grantor hereby irrevocably authorizes the Collateral Agent for the benefit of the Secured Parties at any time and from time to time
(but the Collateral Agent shall not be required) to file in any relevant jurisdiction any initial financing statements with respect to the Collateral or any part thereof and amendments thereto that contain the information required by Article 9 of
the Uniform Commercial Code or the analogous legislation of each applicable jurisdiction for the filing of any financing statement or amendment, including whether such Grantor is an organization, the type of organization and any organizational
identification number issued to such Grantor. Each Grantor agrees to provide such information to the Collateral Agent promptly upon request. 

  
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 The Collateral Agent is further authorized (but the Collateral Agent shall not be required) to
file with the United States Patent and Trademark Office or United States Copyright Office (or any successor office) a short form intellectual property agreement in the form attached hereto as Exhibit II and such other documents as may be necessary
or advisable for the purpose of perfecting, confirming, continuing, enforcing or protecting the Security Interest granted by each Grantor, and naming any Grantor or the Grantors as debtors and the Collateral Agent as secured party. Upon reasonable
request, each Grantor agrees to promptly execute and deliver or otherwise authenticate such documents. 
 (c) The Security Interest is
granted as security only and shall not subject the Collateral Agent or any other Secured Party to, or in any way alter or modify, any obligation or liability of any Grantor with respect to or arising out of the Collateral. 

SECTION 2.02. Representations and Warranties. Each Grantor jointly and severally represents and warrants, as to itself and the other
Grantors, to the Collateral Agent and the Secured Parties that: 
 (a) Subject to Liens permitted by Section 4.12 of the Indenture,
each Grantor has good and valid rights in and title to the Collateral with respect to which it has purported to grant a Security Interest hereunder and has full power and authority to grant to the Collateral Agent the Security Interest in such
Collateral pursuant hereto and to execute, deliver and perform its obligations in accordance with the terms of this Agreement, without the consent or approval of any other Person other than any consent or approval that has been obtained. 

(b) The Perfection Certificate has been duly prepared, completed and executed and the information set forth therein is correct and complete in
all material respects (except the information therein with respect to the exact legal name of each Grantor shall be correct and complete in all respects) as of the Issue Date. The Uniform Commercial Code financing statements (including fixture
filings, as applicable) or other appropriate filings, recordings or registrations prepared based upon the information provided in the Perfection Certificate for filing in each governmental, municipal or other office specified in Schedule 4 to the
Perfection Certificate (or specified by notice from the Company to the Collateral Agent after the Issue Date), are all the filings, recordings and registrations (other than filings required to be made in the United States Patent and Trademark Office
and the United States Copyright Office in order to perfect the Security Interest in Collateral consisting of United States Patents, Trademarks and Copyrights) that are necessary to establish a legal, valid and perfected security interest in favor of
the Collateral Agent (for the benefit of the Secured Parties) in respect of all Collateral in which the Security Interest may be perfected by filing, recording or registration in the United States (or any political subdivision thereof) and its
territories and possessions, and no further or subsequent filing, refiling, recording, rerecording, registration or 

  
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reregistration is necessary in any such jurisdiction, except as provided under applicable law with respect to the filing of continuation statements. Each Grantor represents and warrants that
fully executed agreements in the form hereof and containing descriptions of all Collateral consisting of Intellectual Property with respect to United States issued Patents (and Patents for which United States applications are pending), United States
registered Trademarks (and Trademarks for which United States registration applications are pending) and United States registered Copyrights have been delivered to the Collateral Agent to be promptly filed by the Company for recording by the United
States Patent and Trademark Office and the United States Copyright Office pursuant to 35 U.S.C. § 261, 15 U.S.C. § 1060 or 17 U.S.C. § 205 and the regulations thereunder, as applicable, to protect the validity of and to establish a
legal, valid and perfected security interest in favor of the Collateral Agent (for the benefit of the Secured Parties) in respect of all Collateral consisting of registrations or applications for registration of Patents and Trademarks, and
registrations for Copyrights, to the extent to which a security interest may be perfected by filing, recording or registration of such interest in the United States, and, to the Grantors’ knowledge, no further or subsequent filing, refiling,
recording, rerecording, registration or reregistration is necessary (other than (a) such filings or other actions as are required under the Uniform Commercial Code and (b) such actions as are necessary to perfect the Security Interest with
respect to any Collateral consisting of registrations or applications for registration of Patents and Trademarks, and registrations for Copyrights, acquired or developed after the date hereof). 

(c) The Security Interest constitutes (i) a legal and valid security interest in all the Collateral securing the payment and performance
of the Secured Obligations, including the Guarantees, (ii) subject to the filings described in Section 2.02(b) hereof, a perfected security interest in all Collateral to the extent to which a security interest may be perfected by filing,
recording or registering a financing statement or analogous document in the United States pursuant to the Uniform Commercial Code and (iii) a security interest that shall be perfected in all Patents, Trademarks and Copyrights to the extent to
which a security interest may be perfected upon the receipt and recording of this Agreement with the United States Patent and Trademark Office and the United States Copyright Office, as applicable, within the three-month period (commencing as of the
date hereof) pursuant to 35 U.S.C. § 261 or 15 U.S.C. § 1060 or the one month period (commencing as of the date hereof) pursuant to 17 U.S.C. § 205. The Security Interest is and shall be prior to any other Lien on any of the
Collateral, other than (i) any nonconsensual Lien that is expressly permitted pursuant to Section 4.12 of the Indenture and has priority as a matter of law and (ii) Liens expressly permitted pursuant to Section 4.12 of the
Indenture. 
 (d) The Collateral is owned by the Grantors free and clear of any Lien, except for Liens expressly permitted pursuant to
Section 4.12 of the Indenture. None of the Grantors has filed or consented to the filing of (i) any financing statement or analogous document under the Uniform Commercial Code or any other applicable laws covering any Collateral,
(ii) any assignment in which any Grantor assigns any Collateral or any security agreement or similar instrument covering any Collateral with the United 

  
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States Patent and Trademark Office or the United States Copyright Office or (iii) any assignment in which any Grantor assigns any Collateral or any security agreement or similar instrument
covering any Collateral with any foreign governmental, municipal or other office, which financing statement or analogous document, assignment, security agreement or similar instrument is still in effect, except, in each case, for Liens expressly
permitted pursuant to Section 4.12 of the Indenture. 
 SECTION 2.03. Covenants. (a) The Company agrees to notify the
Collateral Agent in writing promptly, but in any event within ten (10) Business Days, after any change (i) in the legal name of any Grantor, (ii) in the identity or type of organization or corporate structure of any Grantor, or
(iii) in the jurisdiction of organization of any Grantor and take all actions, including the filing of UCC financing statement amendments, required to continue the perfection of the Collateral Agent’s security interest in the Collateral of
such Grantor at all time following such change. 
 (b) Each Grantor shall, at its own expense, take any and all commercially reasonable
actions necessary to defend title to material Collateral against all Persons and to defend the Security Interest of the Collateral Agent in such material Collateral and the priority thereof against any Lien not expressly permitted pursuant to
Section 4.12 of the Indenture; provided that nothing in this Agreement shall prevent any Grantor from disposing of or discontinuing the operation or maintenance of any of its assets or properties if such disposal or discontinuance is
(x) determined by such Grantor to be desirable in the conduct of its business and not materially adverse to the Lenders and (y) permitted by the Indenture. 

(c) Each year, at the time of delivery of annual financial statements with respect to the preceding fiscal year pursuant to Section 4.03
of the Indenture, the Company shall deliver to the Collateral Agent a certificate executed by the Company setting forth the information required pursuant to Schedules 1(a), 1(c), 1(e), 1(f) and 2(b) of the Perfection Certificate or confirming that
there has been no change in such information since the date of such certificate or the date of the most recent certificate delivered pursuant to this Section 2.03(c). 

(d) Each Grantor agrees, on its own behalf and on behalf of each other Grantor, at its own expense, to execute, acknowledge, deliver and cause
to be duly filed all such further instruments and documents and take all such actions necessary or as the Collateral Agent (acting at the direction of a majority of Holders) may from time to time reasonably request to better assure, preserve,
protect and perfect the Security Interest and the rights and remedies created hereby, including the payment of any fees and taxes required in connection with the execution and delivery of this Agreement, the granting of the Security Interest and the
filing of any financing statements or other documents in connection herewith or therewith; provided, however that the delivery or recordation of recordable security documents in non-U.S. jurisdictions is not required. If any amount payable
under or in connection with any of the Collateral that is in excess of $5,000,000 shall be or become evidenced by any promissory note or other instrument, subject to Section 2.09 of the Pari Passu Intercreditor Agreement, such note or
instrument shall be promptly pledged and delivered to the Collateral Agent, for the benefit of the Secured Parties, duly endorsed in a manner reasonably satisfactory to the Collateral Agent. 

  
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 Without limiting the generality of the foregoing, each Grantor hereby authorizes the Collateral
Agent, with prompt notice thereof to the Grantors, to supplement this Agreement by supplementing Schedule II or adding additional schedules hereto to specifically identify any asset or item that may constitute registered Copyrights, Patents or
Trademarks; provided that any Grantor shall have the right, exercisable within ten (10) Business Days after it has been notified by the Collateral Agent of the specific identification of such Collateral, to advise the Collateral Agent in
writing of any inaccuracy of the representations and warranties made by such Grantor hereunder with respect to such Collateral. Each Grantor agrees that it will use its commercially reasonable efforts to take such action as shall be necessary in
order that all representations and warranties hereunder shall be true and correct in all material respects with respect to such Collateral within thirty (30) days after the date it has been notified of the specific identification of such
Collateral. 
 (e) At its option, subject to the Pari Passu Intercreditor Agreement, the Collateral Agent (at the written direction of a
majority of Holders) may discharge past due taxes, assessments, charges, fees, Liens, security interests or other encumbrances at any time levied or placed on the Collateral and not permitted pursuant to Section 4.12 of the Indenture, and may
pay for the maintenance and preservation of the Collateral to the extent any Grantor fails to do so as required by the Indenture or this Agreement within a reasonable period of time after the Collateral Agent has requested that it do so, and each
Grantor jointly and severally agrees to reimburse the Collateral Agent within ten (10) days after demand for any payment made or any reasonable expense incurred by the Collateral Agent pursuant to the foregoing authorization. Nothing in this
paragraph shall be interpreted as excusing any Grantor from the performance of, or imposing any obligation on the Collateral Agent or any Secured Party to cure or perform, any covenants or other promises of any Grantor with respect to taxes,
assessments, charges, fees, Liens, security interests or other encumbrances and maintenance as set forth herein or in the other Notes Documents. 

(f) Each Grantor (rather than the Collateral Agent or any Secured Party) shall remain liable (as between itself and any relevant counterparty)
to observe and perform all the conditions and obligations to be observed and performed by it under each contract, agreement or instrument relating to the Collateral, all in accordance with the terms and conditions thereof, and each Grantor jointly
and severally agrees to indemnify and hold harmless the Collateral Agent and the Secured Parties from and against any and all liability for such performance. 

SECTION 2.04. As to Intellectual Property Collateral. (a) Except to the extent failure to act could not reasonably be expected to
have a Material Adverse Effect, with respect to registration or pending application of each item of its Intellectual Property Collateral for which such Grantor has standing to do so, each Grantor agrees to take, at its expense, all commercially
reasonable steps, including, without limitation, in the U.S. 

  
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Patent and Trademark Office, the U.S. Copyright Office and any other governmental authority located in the United States, to (i) maintain the validity and enforceability of any registered
Intellectual Property Collateral (or applications therefor) necessary for the conduct of its business and maintain such Intellectual Property Collateral in full force and effect and (ii) pursue the registration and maintenance of each material
Patent, Trademark, or Copyright registration or application, now or hereafter included in such Intellectual Property Collateral of such Grantor that is necessary for the conduct of such Grantor’s business, including, without limitation, the
payment of required fees and taxes, the filing of responses to office actions issued by the U.S. Patent and Trademark Office, the U.S. Copyright Office or other governmental authorities, the filing of applications for renewal or extension, the
filing of affidavits under Sections 8 and 15 or the U.S. Trademark Act, the filing of divisional, continuation, continuation-in-part, reissue and renewal applications or extensions, the payment of maintenance fees and the participation in
interference, reexamination, opposition, cancellation, infringement and misappropriation proceedings. 
 (b) Except as could not reasonably
be expected to have a Material Adverse Effect, no Grantor shall do or permit any act or knowingly omit to do any act whereby any of its material Intellectual Property Collateral that is necessary for the conduct of its business is reasonably likely
to lapse, be terminated, or become invalid or unenforceable or placed in the public domain (or in case of a trade secret, lose its competitive value); provided that nothing in this Agreement shall prevent any Grantor from disposing of or
discontinuing the operation or maintenance of any of its assets or properties if such disposal or discontinuance is (x) determined by such Grantor to be desirable in the conduct of its business and not materially adverse to the Holders and
(y) permitted by the Indenture. 
 (c) Each Grantor agrees that, should it obtain an ownership or other interest in any Intellectual
Property Collateral after the Closing Date (“After-Acquired Intellectual Property”), (i) the provisions of this Agreement shall automatically apply thereto and (ii) any such After-Acquired Intellectual Property and, in the
case of Trademarks, the goodwill symbolized thereby, shall automatically become part of the Intellectual Property Collateral subject to the terms and conditions of this Agreement with respect thereto. 

(d) Once every fiscal quarter of the Company, with respect to issued or registered Patents (or published applications therefor), registered
Trademarks (or applications therefor), and registered Copyrights, in each case to the extent such Patents, Trademarks and Copyrights are registered in the United States and constitute Collateral, each Grantor shall sign and deliver to the Collateral
Agent an appropriate Intellectual Property Security Agreement with respect to all applicable Intellectual Property owned by it as of the last day of such period, to the extent that such Intellectual Property is not covered by any previous
Intellectual Property Security Agreement so signed and delivered by it. In each case, it will promptly file such Intellectual Property Security Agreement and any other necessary or reasonably desirable recordations with the U.S. Copyright Office or
the U.S. Patent and Trademark Office, as appropriate. 

  
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 (e) Nothing in this Agreement prevents any Grantor from discontinuing the use or maintenance of
any or its Intellectual Property Collateral to the extent permitted by the Indenture if such Grantor determines in its reasonable business judgment that such discontinuance is desirable in the conduct of its business. 

ARTICLE III 
 Remedies 

SECTION 3.01. Remedies Upon Default. Subject to the terms of the Pari Passu Intercreditor Agreement, upon the occurrence and during the
continuance of an Event of Default, each Grantor agrees to deliver each item of Collateral to the Collateral Agent on demand, and it is agreed that the Collateral Agent shall have the right, at the same or different times, with respect to any
Collateral consisting of Intellectual Property, on demand, to cause the Security Interest to become an assignment, transfer and conveyance of any of or all such Collateral by the applicable Grantors to the Collateral Agent, or to license or
sublicense, whether general, special or otherwise, and whether on an exclusive or nonexclusive basis, any such Collateral throughout the world on such terms and conditions and in such manner as the Collateral Agent (acting at the written direction
of a majority of Holders) shall determine (other than in violation of any then-existing licensing arrangements to the extent that waivers cannot be obtained), and, generally, to exercise any and all rights afforded to a secured party with respect to
the Secured Obligations under the Uniform Commercial Code or other applicable law. Without limiting the generality of the foregoing, each Grantor agrees that the Collateral Agent (acting at the written direction of a majority of Holders) shall have
the right, subject to the mandatory requirements of applicable law and the notice requirements described below, to sell or otherwise dispose of all or any part of the Collateral securing the Secured Obligations at a public or private sale, for cash,
upon credit or for future delivery as the Collateral Agent shall deem appropriate. Each such purchaser at any sale of Collateral shall hold the property sold absolutely, free from any claim or right on the part of any Grantor, and each Grantor
hereby waives (to the extent permitted by law) all rights of redemption, stay and appraisal which such Grantor now has or may at any time in the future have under any rule of law or statute now existing or hereafter enacted. Notwithstanding the
foregoing, unless and until a “Statement of Use” or an “Amendment to Allege Use” has been filed and accepted in the United States Patent and Trademark Office, it is agreed that the Collateral Agent’s right to assign,
transfer or convey any Trademark Collateral for which an application is pending under Section 1(b) of the Lanham Act, 15 U.S.C. § 1051(b), or any of its successors or counterparts, shall only be exercised if any such assignment, transfer
or conveyance occurs in connection with the transfer of the business (or the portion of the business) to which such Trademark Collateral pertains and is made to the successor of that business. 

The Collateral Agent shall give the applicable Grantors ten (10) days’ written notice (which each Grantor agrees is reasonable
notice within the meaning of Section 9-611 of the New York UCC or its equivalent in other jurisdictions) of the Collateral Agent’s intention to make any sale of Collateral. Such notice, in the case of a


  
 11 








 
public sale, shall state the time and place for such sale. Any such public sale shall be held at such time or times within ordinary business hours and at such place or places as the Collateral
Agent may fix and state in the notice (if any) of such sale. At any such sale, the Collateral, or portion thereof, to be sold may be sold in one lot as an entirety or in separate parcels, as the Collateral Agent may determine. The Collateral Agent
shall not be obligated to make any sale of any Collateral if it shall determine not to do so, regardless of the fact that notice of sale of such Collateral shall have been given. The Collateral Agent may, without notice or publication, adjourn any
public or private sale or cause the same to be adjourned from time to time by announcement at the time and place fixed for sale, and such sale may, without further notice, be made at the time and place to which the same was so adjourned. In case any
sale of all or any part of the Collateral is made on credit or for future delivery, the Collateral so sold may be retained by the Collateral Agent until the sale price is paid by the purchaser or purchasers thereof, but the Collateral Agent shall
not incur any liability in case any such purchaser or purchasers shall fail to take up and pay for the Collateral so sold and, in case of any such failure, such Collateral may be sold again upon like notice. At any public (or, to the extent
permitted by law, private) sale made pursuant to this Agreement, any Secured Party may bid for or purchase, free (to the extent permitted by law) from any right of redemption, stay, valuation or appraisal on the part of any Grantor (all said rights
being also hereby waived and released to the extent permitted by law), the Collateral or any part thereof offered for sale and may make payment on account thereof by using any claim then due and payable to such Secured Party from any Grantor as a
credit against the purchase price, and such Secured Party may, upon compliance with the terms of sale, hold, retain and dispose of such property without further accountability to any Grantor therefor. For purposes hereof, a written agreement to
purchase the Collateral or any portion thereof shall be treated as a sale thereof; the Collateral Agent shall be free to carry out such sale pursuant to such agreement and no Grantor shall be entitled to the return of the Collateral or any portion
thereof subject thereto, notwithstanding the fact that after the Collateral Agent shall have entered into such an agreement all Events of Default shall have been remedied and the Secured Obligations paid in full. As an alternative to exercising the
power of sale herein conferred upon it, the Collateral Agent may proceed by a suit or suits at law or in equity to foreclose this Agreement and to sell the Collateral or any portion thereof pursuant to a judgment or decree of a court or courts
having competent jurisdiction or pursuant to a proceeding by a court appointed receiver. Any sale pursuant to the provisions of this Section 3.01 shall be deemed to conform to the commercially reasonable standards as provided in
Section 9-610(b) of the New York UCC or its equivalent in other jurisdictions. 
 SECTION 3.02. Application of Proceeds. Subject
to the Pari Passu Intercreditor Agreement, the Collateral Agent shall apply the proceeds of any collection or sale of Collateral, including any Collateral consisting of cash, in accordance with the Indenture. 

The Collateral Agent shall have absolute discretion as to the time of application of any such proceeds, moneys or balances in accordance with
this Agreement. 

  
 12 








 
Upon any sale of Collateral by the Collateral Agent (including pursuant to a power of sale granted by statute or under a judicial proceeding), the receipt of the Collateral Agent or of the
officer making the sale shall be a sufficient discharge to the purchaser or purchasers of the Collateral so sold and such purchaser or purchasers shall not be obligated to see to the application of any part of the purchase money paid over to the
Collateral Agent or such officer or be answerable in any way for the misapplication thereof. 
 SECTION 3.03. Grant of License to Use
Intellectual Property. In addition to the Collateral Agent’s rights in Section 3.01 hereof, for the purpose of enabling the Collateral Agent to exercise rights and remedies under this Agreement at such time as the Collateral Agent
shall be lawfully entitled to exercise such rights and remedies, each Grantor shall, upon request by the Collateral Agent (acting at the written direction of a majority of Holders) at any time after and during the continuance of an Event of Default,
grant to the Collateral Agent a nonexclusive license to the extent that granting such license is permitted by applicable law and under the terms of each License, to use, license or sublicense any of the Collateral consisting of Intellectual Property
now owned, used or hereafter acquired or used by such Grantor, and wherever the same may be located, and including in such license reasonable access to all media in which any of the licensed items may be recorded or stored and to all computer
software and programs used for the compilation or printout thereof. The use of such license by the Collateral Agent may be exercised, at the option of the Collateral Agent, during the continuation of an Event of Default; provided that any
license, sublicense or other transaction entered into by the Collateral Agent in accordance herewith shall be binding upon the Grantors notwithstanding any subsequent cure of an Event of Default. 

ARTICLE IV 
 Indemnity,
Subrogation and Subordination 
 SECTION 4.01. Indemnity. In addition to all rights of indemnity and subrogation as the Grantors
may have under applicable law (but subject to Section 4.03 hereof), the Company agrees that in the event any assets of any Grantor (other than the Company) shall be sold pursuant to this Agreement or any other Security Document to satisfy in
whole or in part an obligation owed to any Secured Party, the Company shall indemnify such Grantor in an amount equal to the greater of the book value or the fair market value of the assets so sold. 

SECTION 4.02. Contribution and Subrogation. Each Subsidiary Party (a “Contributing Party”) agrees (subject to
Section 4.03 hereof) that, in the event assets of any other Subsidiary Party shall be sold pursuant to any Security Document to satisfy any Obligation owed to any Secured Party and such other Subsidiary Party (the “Claiming
Party”) shall not have been fully indemnified by the Company as provided in Section 4.01, the Contributing Party shall indemnify the Claiming Party in an amount equal to the greater of the book value or the fair market value of such
assets, in each case multiplied by a fraction of which the numerator shall be the net worth of the Contributing Party on 

  
 13 








 
the date hereof and the denominator shall be the aggregate net worth of all the Grantors on the date hereof (or, in the case of any Grantor becoming a party hereto pursuant to Section 5.14
hereof, the date of the Intellectual Property Security Agreement Supplement executed and delivered by such Grantor). Any Contributing Party making any payment to a Claiming Party pursuant to this Section 4.02 shall be subrogated to the rights
of such Claiming Party to the extent of such payment. 
 SECTION 4.03. Subordination. (a) Notwithstanding any provision of this
Agreement to the contrary, all rights of the Grantors under Sections 4.01 and 4.02 and all other rights of indemnity, contribution or subrogation under applicable law or otherwise shall be fully subordinated to the indefeasible payment in full in
cash of the Secured Obligations. No failure on the part of the Company or any Grantor to make the payments required by Sections 4.01 and 4.02 (or any other payments required under applicable law or otherwise) shall in any respect limit the
obligations and liabilities of any Grantor with respect to its obligations hereunder, and each Grantor shall remain liable for the full amount of the obligations of such Grantor hereunder. 

(b) Each Grantor hereby agrees that upon the occurrence and during the continuance of an Event of Default and after notice from the Collateral
Agent (which notice states that it is delivered pursuant to this Section 4.03(b)), all Indebtedness owed by it to any Subsidiary that is not a Loan Party shall be fully subordinated to the indefeasible payment in full in cash of the Secured
Obligations. 
 ARTICLE V 

Miscellaneous 
 SECTION
5.01. Notices. All communications and notices hereunder shall (except as otherwise expressly permitted herein) be in writing and given as provided in Section 13.02 of the Indenture. All communications and notices hereunder to any Grantor
shall be given to it in care of the Company as provided in Section 13.02 of the Indenture. 
 SECTION 5.02. Waivers; Amendment.
(a) No failure or delay by the Collateral Agent in exercising any right or power hereunder or under any other Notes Document shall operate as a waiver thereof, nor shall any single or partial exercise of any such right or power, or any
abandonment or discontinuance of steps to enforce such a right or power, preclude any other or further exercise thereof or the exercise of any other right or power. The rights and remedies of the Collateral Agent and under the other Notes Documents
are cumulative and are not exclusive of any rights or remedies that they would otherwise have. No waiver of any provision of this Agreement or consent to any departure by any Grantor therefrom shall in any event be effective unless the same shall be
permitted by paragraph (b) of this Section 5.02, and then such waiver or consent shall be effective only in the specific instance and for the purpose for which given. No notice or demand on any Grantor in any case shall entitle any Grantor
to any other or further notice or demand in similar or other circumstances. 

  
 14 








 (b) Neither this Agreement nor any provision hereof may be waived, amended or modified except
pursuant to an agreement or agreements in writing entered into by the Collateral Agent and the Grantor or Grantors with respect to which such waiver, amendment or modification is to apply, subject to any consent required in accordance with
Section 9.02 of the Indenture. 
 SECTION 5.03. Collateral Agent’s Fees and Expenses; Indemnification. (a) The parties
hereto agree that the Collateral Agent shall be reimbursed of its reasonable out-of-pocket expenses incurred hereunder as provided in the Indenture. 

(b) Without limitation of its indemnification obligations under the other Notes Documents, each Grantor agrees to indemnify and hold harmless
the Collateral Agent in accordance with Section 7.07 of the Indenture. 
 (c) Any such amounts payable as provided hereunder shall be
additional Secured Obligations secured hereby and by the other Security Documents. The provisions of this Section 5.03 shall remain operative and in full force and effect regardless of the termination of this Agreement or any other Notes
Document, the consummation of the transactions contemplated hereby, the repayment of any of the Secured Obligations, the invalidity or unenforceability of any term or provision of this Agreement or any other Notes Document, or any investigation made
by or on behalf of the Collateral Agent or any other Secured Party. All amounts due under this Section 5.03 shall be payable within 10 days of written demand therefor. 

SECTION 5.04. Successors and Assigns. Whenever in this Agreement any of the parties hereto is referred to, such reference shall be
deemed to include the permitted successors and assigns of such party; and all covenants, promises and agreements by or on behalf of any Grantor or the Collateral Agent that are contained in this Agreement shall bind and inure to the benefit of their
respective successors and assigns. 
 SECTION 5.05. Survival of Agreement. All covenants, agreements, representations and warranties
made by the Grantors hereunder and in the other Notes Documents and in the certificates or other instruments prepared or delivered in connection with or pursuant to this Agreement or any other Notes Document shall be considered to have been relied
upon by the Lenders and shall survive the execution and delivery of the Notes Documents, regardless of any investigation made by any Lender or on its behalf and notwithstanding that the Collateral Agent may have had notice or knowledge of any
Default or incorrect representation or warranty, and shall continue in full force and effect as long as the principal of or any accrued interest on any Notes or any fee or any other amount payable under any Notes Document is outstanding and unpaid
(other than contingent indemnification obligations to the extent not asserted). 
 SECTION 5.06. Counterparts; Effectiveness; Several
Agreement. This Agreement may be executed in one or more counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument. 

  
 15 








 
Delivery by telecopier of an executed counterpart of a signature page to this Agreement shall be effective as delivery of an original executed counterpart of this Agreement. This Agreement shall
become effective as to any Grantor when a counterpart hereof executed on behalf of such Grantor shall have been delivered to the Collateral Agent and a counterpart hereof shall have been executed on behalf of the Collateral Agent, and thereafter
shall be binding upon such Grantor and the Collateral Agent and their respective permitted successors and assigns, and shall inure to the benefit of such Grantor, the Collateral Agent and the other Secured Parties and their respective successors and
assigns, except that no Grantor shall have the right to assign or transfer its rights or obligations hereunder or any interest herein or in the Collateral (and any such assignment or transfer shall be void) except as expressly contemplated by this
Agreement or the Indenture. This Agreement shall be construed as a separate agreement with respect to each Grantor and may be amended, modified, supplemented, waived or released with respect to any Grantor without the approval of any other Grantor
and without affecting the obligations of any other Grantor hereunder. 
 SECTION 5.07. Severability. If any provision of this
Agreement is held to be illegal, invalid or unenforceable, the legality, validity and enforceability of the remaining provisions of this Agreement shall not be affected or impaired thereby. The invalidity of a provision in a particular jurisdiction
shall not invalidate or render unenforceable such provision in any other jurisdiction. The parties shall endeavor in good-faith negotiations to replace the invalid, illegal or unenforceable provisions with valid provisions the economic effect of
which comes as close as possible to that of the invalid, illegal or unenforceable provisions. 
 SECTION 5.08. [Reserved]. 

SECTION 5.09. GOVERNING LAW. (a) THIS AGREEMENT SHALL BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH, THE LAW OF THE STATE OF
NEW YORK. 
 (b) ANY LEGAL ACTION OR PROCEEDING ARISING UNDER ANY NOTES DOCUMENT OR IN ANY WAY CONNECTED WITH OR RELATED OR INCIDENTAL TO
THE DEALINGS OF THE PARTIES HERETO OR ANY OF THEM WITH RESPECT TO ANY NOTES DOCUMENT, OR THE TRANSACTIONS RELATED THERETO, IN EACH CASE WHETHER NOW EXISTING OR HEREAFTER ARISING, MAY BE BROUGHT IN THE COURTS OF THE STATE OF NEW YORK SITTING IN NEW
YORK CITY OR OF THE UNITED STATES FOR THE SOUTHERN DISTRICT OF SUCH STATE, AND BY EXECUTION AND DELIVERY OF THIS AGREEMENT, EACH GRANTOR CONSENTS, FOR ITSELF AND IN RESPECT OF ITS PROPERTY, TO THE NON-EXCLUSIVE JURISDICTION OF THOSE COURTS. EACH
GRANTOR IRREVOCABLY WAIVES ANY OBJECTION, INCLUDING ANY OBJECTION TO THE LAYING OF VENUE OR BASED ON THE GROUNDS OF FORUM NON CONVENIENS, WHICH IT MAY NOW OR HEREAFTER HAVE TO THE BRINGING OF ANY ACTION OR PROCEEDING IN SUCH JURISDICTION IN
RESPECT OF ANY NOTES DOCUMENT OR OTHER DOCUMENT RELATED THERETO. 

  
 16 








 SECTION 5.10. WAIVER OF RIGHT TO JURY TRIAL. EACH PARTY TO THIS AGREEMENT HEREBY EXPRESSLY
WAIVES ANY RIGHT TO TRIAL BY JURY OF ANY CLAIM, DEMAND, ACTION OR CAUSE OF ACTION ARISING UNDER ANY NOTES DOCUMENT OR IN ANY WAY CONNECTED WITH OR RELATED OR INCIDENTAL TO THE DEALINGS OF THE PARTIES HERETO OR ANY OF THEM WITH RESPECT TO ANY NOTES
DOCUMENT, OR THE TRANSACTIONS RELATED THERETO, IN EACH CASE WHETHER NOW EXISTING OR HEREAFTER ARISING, AND WHETHER FOUNDED IN CONTRACT OR TORT OR OTHERWISE; AND EACH PARTY HEREBY AGREES AND CONSENTS THAT ANY SUCH CLAIM, DEMAND, ACTION OR CAUSE OF
ACTION SHALL BE DECIDED BY COURT TRIAL WITHOUT A JURY, AND THAT ANY PARTY TO THIS AGREEMENT MAY FILE AN ORIGINAL COUNTERPART OR A COPY OF THIS SECTION 6.10 WITH ANY COURT AS WRITTEN EVIDENCE OF THE CONSENT OF THE SIGNATORIES HERETO TO THE WAIVER OF
THEIR RIGHT TO TRIAL BY JURY. 
 SECTION 5.11. Headings. Article and Section headings and the Table of Contents used herein are for
convenience of reference only, are not part of this Agreement and are not to affect the construction of, or to be taken into consideration in interpreting, this Agreement. 

SECTION 5.12. Security Interest Absolute. All rights of the Collateral Agent hereunder, the Security Interest, the grant of a security
interest in the Pledged Collateral and all obligations of each Grantor hereunder shall be absolute and unconditional irrespective of (a) any lack of validity or enforceability of the Indenture, any other Notes Document, any agreement with
respect to any of the Secured Obligations or any other agreement or instrument relating to any of the foregoing, (b) any change in the time, manner or place of payment of, or in any other term of, all or any of the Secured Obligations, or any
other amendment or waiver of or any consent to any departure from the Indenture, any other Notes Document or any other agreement or instrument, (c) any exchange, release or non-perfection of any Lien on other collateral, or any release or
amendment or waiver of or consent under or departure from any guarantee, securing or guaranteeing all or any of the Secured Obligations or (d) any other circumstance that might otherwise constitute a defense available to, or a discharge of, any
Grantor in respect of the Secured Obligations or this Agreement. 
 SECTION 5.13. Termination or Release. (a) This Agreement,
the Security Interest and all other security interests granted hereby shall terminate with respect to all Secured Obligations when all the outstanding Secured Obligations under the Notes Documents (other than contingent indemnification obligations
to the extent not asserted) have been paid in full. 

  
 17 








 (b) A Subsidiary Party shall automatically be released from its obligations hereunder and the
Security Interest in the Collateral of such Subsidiary Party shall be automatically released upon the release of a Subsidiary Party from its Guarantee in accordance with the provisions of the Indenture; provided that such portion of the
Holders as shall be required by the terms of the Indenture to have consented to such transaction (to the extent such consent is required by the Indenture) shall have consented thereto and the terms of such consent did not provide otherwise. 

(c) Upon any sale or other transfer by any Grantor of any Collateral (other than to another Grantor) that is permitted under Section 4.10
of the Indenture and the Security Documents, or upon the effectiveness of any written consent to the release of the security interest granted hereby in any Collateral pursuant to the Indenture, the security interest in such Collateral shall be
automatically released; provided, that such portion of the Holders as shall be required by the terms of the Indenture to have consented to such transaction (to the extent such consent is required by the Indenture) shall have consented thereto
and the terms of such consent did not provide otherwise. 
 (d) In connection with any termination or release pursuant to paragraph (a),
(b) or (c), the Collateral Agent shall execute and deliver to any Grantor, at such Grantor’s expense, all documents that such Grantor shall reasonably request to evidence such termination or release and shall perform such other actions
reasonably requested by such Grantor to effect such release, including delivery of certificates, securities and instruments. Any execution and delivery of documents pursuant to this Section 5.13 shall be without recourse to or warranty by the
Collateral Agent. 
 SECTION 5.14. Intercreditor Agreements Govern. Notwithstanding anything herein to the contrary, the lien and
security interest granted to the Collateral Agent, for the benefit of the Secured Parties, pursuant to this Agreement and the exercise of any right or remedy by the Collateral Agent and the other Secured Parties hereunder are subject to the
provisions of the Intercreditor Agreements. In the event of any conflict or inconsistency between a provision of the Pari Passu Intercreditor Agreement and this Agreement that relates solely to the rights or obligations of, or relationships between,
the Secured Parties and any other First Lien Secured Parties (as such term is defined in the Pari Passu Intercreditor Agreement), the provisions of the Pari Passu Intercreditor Agreement shall control. So long as the Pari Passu Intercreditor
Agreement is in effect, any requirement in this Agreement to deliver any Collateral to the Collateral Agent shall be satisfied by delivery of Collateral to the Applicable Authorized Representative (as defined in the Pari Passu Intercreditor
Agreement). In the event of a conflict between the Pari Passu Intercreditor Agreement and the other Intercreditor Agreements, the Pari Passu Intercreditor Agreement shall control as between the holders of the First Lien Obligation thereunder and
holders of indebtedness governed by the other Intercreditor Agreements. 
 SECTION 5.15. Additional Grantors. Each Restricted
Subsidiary of the Company that is required to enter into this Agreement pursuant to Section 4.16 of the Indenture shall, upon execution and delivery by the Collateral Agent and such Restricted Subsidiary of a Security Agreement Supplement,
become a Grantor hereunder with the 

  
 18 








 
same force and effect as if originally named as a Grantor herein. The execution and delivery of any such instrument shall not require the consent of any other Grantor hereunder. The rights and
obligations of each Grantor hereunder shall remain in full force and effect notwithstanding the addition of any new Grantor as a party to this Agreement. 

SECTION 5.16. General Authority of the Collateral Agent. By acceptance of the benefits of this Agreement and any other Security
Documents, each Secured Party (whether or not a signatory hereto) shall be deemed irrevocably (a) to consent to the appointment of the Collateral Agent as its agent hereunder and under such other Security Documents, (b) to confirm that the
Collateral Agent shall have the authority to act as the exclusive agent of such Secured Party for the enforcement of any provisions of this Agreement and such other Security Documents against any Grantor, the exercise of remedies hereunder or
thereunder and the giving or withholding of any consent or approval hereunder or thereunder relating to any Collateral or any Grantor’s obligations with respect thereto, (c) to agree that it shall not take any action to enforce any
provisions of this Agreement or any other Security Document against any Grantor, to exercise any remedy hereunder or thereunder or to give any consents or approvals hereunder or thereunder except as expressly provided in this Agreement or any other
Security Document and (d) to agree to be bound by the terms of this Agreement and any other Security Documents. 
 SECTION 5.17.
Collateral Agent Appointed Attorney-in-Fact. Each Grantor hereby appoints the Collateral Agent the attorney-in-fact of such Grantor for the purpose of carrying out the provisions of this Agreement and taking any action and executing any
instrument that the Collateral Agent may deem necessary or advisable to accomplish the purposes hereof at any time after and during the continuance of an Event of Default, which appointment is irrevocable and coupled with an interest. Without
limiting the generality of the foregoing, the Collateral Agent shall have the right, upon the occurrence and during the continuance of an Event of Default and notice by the Collateral Agent to the Company of its intent to exercise such rights, with
full power of substitution either in the Collateral Agent’s name or in the name of such Grantor (a) to receive, endorse, assign and/or deliver any and all notes, acceptances, checks, drafts, money orders or other evidences of payment
relating to the Collateral or any part thereof; (b) to demand, collect, receive payment of, give receipt for and give discharges and releases of all or any of the Collateral; (c) to sign the name of any Grantor on any invoice or bill of
lading relating to any of the Collateral; to send verifications of Accounts to any Account Debtor; (d) to commence and prosecute any and all suits, actions or proceedings at law or in equity in any court of competent jurisdiction to collect or
otherwise realize on all or any of the Collateral or to enforce any rights in respect of any Collateral; (e) to settle, compromise, compound, adjust or defend any actions, suits or proceedings relating to all or any of the Collateral;
(f) to notify, or to require any Grantor to notify, Account Debtors to make payment directly to the Collateral Agent, (g) to use, sell, assign, transfer, pledge, make any agreement with respect to or otherwise deal with all or any of the
Collateral, and to do all other acts and things necessary to carry out the purposes of this 

  
 19 








 
Agreement, as fully and completely as though the Collateral Agent were the absolute owner of the Collateral for all purposes and (h) to make, settle and adjust claims in respect of Article 9
Collateral under policies of insurance, endorsing the name of such Grantor on any check, draft, instrument or other item of payment for the proceeds of such policies and to make all determinations and decisions with respect thereto; provided
that nothing herein contained shall be construed as requiring or obligating the Collateral Agent to make any commitment or to make any inquiry as to the nature or sufficiency of any payment received by the Collateral Agent, or to present or file any
claim or notice, or to take any action with respect to the Collateral or any part thereof or the moneys due or to become due in respect thereof or any property covered thereby. The Collateral Agent and the other Secured Parties shall be indemnified
in accordance with the provisions of the Indenture. 
 [Signature pages follow.] 

  
 20 








 IN WITNESS WHEREOF, the parties hereto have duly executed this Agreement as of the day and year
first above written. 
  

			
	WEST CORPORATION
		
	By:	 	 /s/ Jan D. Madsen

	Name:	 	Jan D. Madsen
	Title:	 	Chief Financial Officer and Treasurer
	
	 CLIENTTELL, INC.

CORPORATE CARE WORKS, INC.
 HEALTH ADVOCATE, INC.

HUMAN MANAGEMENT SERVICES, INC.
 NORTHERN CONTACT, INC.

RELIANCE HOLDING, INC.
 RELIANCE INTERMEDIATE, INC.

RX ADVOCATE, INC.
 TWENTY FIRST CENTURY COMMUNICATIONS OF CANADA,
INC.
 WELLCALL, INC.
 WEST COMMAND SYSTEMS, INC.

WEST INTERACTIVE CORPORATION
 WEST INTERACTIVE SERVICES
CORPORATION
 WEST IP COMMUNICATIONS, INC.
 WEST RECEIVABLE
SERVICES, INC.
 WEST SAFETY COMMUNICATIONS OF VIRGINIA INC.

WEST SAFETY SERVICES, INC.
 WEST SAFETY SOLUTIONS CORP.

WEST UNIFIED COMMUNICATIONS SERVICES, INC.



















		
	By:	 	 /s/ Jan D. Madsen

	Name:	 	Jan D. Madsen
	Title:	 	Chief Financial Officer and Treasurer









 
			
	ANNEX HOLDINGS HC, LLC
	By: Rubik Acquisition Company, LLC, its Member
	By: West Corporation, its Member
		
	By:	 	 /s/ Jan D. Madsen

	Name:	 	Jan D. Madsen
	Title:	 	Chief Financial Officer and Treasurer
	
	CLIENTTELL LAB, LLC
	By: ClientTell, Inc., its Member
		
	By:	 	 /s/ Jan D. Madsen

	Name:	 	Jan D. Madsen
	Title:	 	Chief Financial Officer and Treasurer
	
	RELIANCE COMMUNICATIONS, LLC
	By: Reliance Intermediate, Inc., its Member
		
	By:	 	 /s/ Jan D. Madsen

	Name:	 	Jan D. Madsen
	Title:	 	Chief Financial Officer and Treasurer
	
	RUBIK ACQUISITION COMPANY, LLC
	WEST FACILITIES, LLC
	WEST REVENUE GENERATION SERVICES, LLC
	By: Reliance Intermediate, Inc., its Member
		
	By:	 	 /s/ Jan D. Madsen

	Name:	 	Jan D. Madsen
	Title:	 	Chief Financial Officer and Treasurer









 
			
	WEST CLAIMS RECOVERY SERVICES, LLC
	By: Reliance Intermediate, Inc., its Member
		
	By:	 	 /s/ Jan D. Madsen

	Name:	 	Jan D. Madsen
	Title:	 	Chief Financial Officer and Treasurer
	
	WEST TELECOM SERVICES HOLDINGS, LLC
	By Rubik Acquisition Company, LLC, its Member
	By West Corporation, its Member
		
	By:	 	 /s/ Jan D. Madsen

	Name:	 	Jan D. Madsen
	Title:	 	Chief Financial Officer and Treasurer
	
	By Annex Holdings HC, LLC, its Member
	By Rubik Acquisition Company, LLC, its Member
	By West Corporation, its Member
		
	By:	 	 /s/ Jan D. Madsen

	Name:	 	Jan D. Madsen
	Title:	 	Chief Financial Officer and Treasurer









 
			
	U.S. BANK NATIONAL ASSOCIATION,
	as Collateral Agent
		
	By:	 	 /s/ Richard Prokosch

	Name:	 	Richard Prokosch
	Title:	 	Vice President