Exhibit 10.1






Exhibit 10.1




ADMINISTRATIVE

SERVICES AGREEMENT




BETWEEN




FIRST LIFE AMERICA CORPORATION




AND




INVESTORS HERITAGE LIFE INSURANCE COMPANY



 


 









 





TABLE OF CONTENTS




	 	 	 	 	 	 	 
	SECTION	 	 	 	 	 
	NUMBER	 	DESCRIPTION	 	PAGE	 
	 
	 	 	 	 	 	 
	1.
	 	Parties	 	 	3	 
	 
	 	 	 	 	 	 
	2.
	 	Purpose	 	 	3	 
	 
	 	 	 	 	 	 
	3.
	 	Products	 	 	3	 
	 
	 	 	 	 	 	 
	4.
	 	Administrative Services and Pricing Agreement	 	 	3	 
	 
	 	 	 	 	 	 
	5.
	 	Complaints and Litigation	 	 	5	 
	 
	 	 	 	 	 	 
	6.
	 	Performance of Administrative Services	 	 	5	 
	 
	 	 	 	 	 	 
	7.
	 	Records and Reports	 	 	5	 
	 
	 	 	 	 	 	 
	8.
	 	Compensation	 	 	6	 
	 
	 	 	 	 	 	 
	9.
	 	Confidentiality	 	 	6	 
	 
	 	 	 	 	 	 
	10.
	 	Auditing Rights	 	 	7	 
	 
	 	 	 	 	 	 
	11.
	 	Term and Termination	 	 	7	 
	 
	 	 	 	 	 	 
	12.
	 	Notice	 	 	7	 
	 
	 	 	 	 	 	 
	13.
	 	Indemnification and Liability	 	 	8	 
	 
	 	 	 	 	 	 
	14.
	 	Assignment	 	 	8	 
	 
	 	 	 	 	 	 
	15.
	 	Governing Law	 	 	8	 
	 
	 	 	 	 	 	 
	16.
	 	Waiver	 	 	8	 
	 
	 	 	 	 	 	 
	17.
	 	Entire Contract and Amendments	 	 	9	 
	 
	 	 	 	 	 	 
	18.
	 	Arbitration	 	 	9	 
	 
	 	 	 	 	 	 
	19.
	 	Authorization	 	 	10	 
	 
	 	 	 	 	 	 
	20.
	 	Construction	 	 	10	 
	 
	 	 	 	 	 	 
	21.
	 	Effective Date	 	 	11	 






EXHIBITS

A Service Pricing Agreement

B Reports Covered By this Agreement

C Authorized Officers of the Administrator



 


 









 





ADMINISTRATIVE

SERVICES AGREEMENT

between

FIRST LIFE AMERICA CORPORATION

and

INVESTORS HERITAGE LIFE INSURANCE COMPANY




1. Parties




1.1 The parties to this Agreement are First Life America Corporation (hereinafter referred to
as “FLAC”), a corporation, whose principal place of business is 1303 SW First American Place,
Topeka, Kansas 66604 and Investors Heritage Life Insurance Company (hereinafter referred to as
“Administrator”), a Kentucky corporation, whose principal place of business is at 200 Capitol
Avenue, Frankfort, Kentucky 40601.



1.2 The registered agent and address for service of process for FLAC is PW&S Agent Services of
Kansas, Inc., 555 S Kansas Ave Ste 301, Topeka, Kansas 66603 and for Administrator is Robert M.
Hardy, Jr., 200 Capitol Avenue, Frankfort, Kentucky 40601.



2. Purpose




The parties desire to enter into an Agreement to provide for the performance by Administrator
of certain administrative services for FLAC in connection with certain life insurance products.



3. Products




3.1 All of the life insurance products developed, filed, approved and sold by FLAC shall be
covered by this Agreement (the “FLAC products”). New Business Fees listed in Exhibit A, “Service
Agreement Pricing” will be negotiated for any new non-underwritten or limited underwritten products
prior to being sold.



4. Administrative Services and Pricing Agreement




4.1 Administrator will perform administrative services for FLAC as set forth in paragraph 4.2
and as priced in accordance with the Service Agreement Pricing attached as Exhibit A, with respect
to the policies and certificates issued for the FLAC products (“Administrative Services”). Exhibit
B may be amended from time to time upon written notice by the Administrator. All Administrative
Services will be performed in a manner reasonably acceptable to and approved by both parties.


 


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4.2 The Administrative Services shall include the following items:




	 	a.	 	Underwrite all applications for life insurance;

	 
	 	b.	 	Provide actuarial services for all life insurance;

	 
	 	c.	 	Issue all policies;

	 
	 	d.	 	Assist FLAC in the development of FLAC’s life insurance and related products

	 
	 	e.	 	Maintain the policy and administrative forms and records for all insurance
products covered by this Agreement. Administrator shall be responsible for maintaining
necessary materials and supplies in sufficient quantities necessary to perform its
duties hereunder. Expenses for these materials are identified as “pass-through fees”
and listed on Exhibit A. No changes to printed material shall be made without the
mutual consent of the parties.

	 
	 	f.	 	Provide billing, collection, receipt, and accounting of premiums, including any
return premiums;

	 
	 	g.	 	Furnish FLAC the information necessary for FLAC’s 1099 reporting requirements;

	 
	 	h.	 	Investigate, adjudicate, settle, and pay all claims;

	 
	 	i.	 	Prepare a monthly settlement report and other reports listed on Exhibit B;

	 
	 	j.	 	Provide maintenance and summary of accounting records;

	 
	 	k.	 	Prepare all statutory filings and actuarial certifications for submission by
FLAC to the appropriate regulatory entity;

	 
	 	l.	 	Prepare initial drafts of financial statements and notes for FLAC’s SEC
Filings; provided however, Administrator shall not be responsible for final
preparation, certification or filing of FLAC’s SEC filings or for work necessary
to comply with the requirements of Sarbanes-Oxley or other similar federal or
state laws or regulations;

	 
	 	m.	 	Respond to agent and policyholder inquiries;

	 
	 	n.	 	Pay commissions reported on a biweekly basis;

	 
	 	o.	 	Submit all of the insurance forms for approval to the appropriate
state’s Department of Insurance; and





 


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	 	p.	 	Prepare the initial drafts of the Federal Form 1120L for FLAC and the
state income and/or premium tax returns for submission by FLAC to
appropriate regulatory authorities. Administrator shall not be
responsible for the final preparation, certification or filing of any
federal or state tax filings.






4.3 FLAC shall retain responsibility for making certain that its agents are properly licensed
and appointed.



5. Complaints and Litigation




5.1 Each party will inform the other on a timely basis of and FLAC will respond to all
Insurance Department complaints, or complaints or inquiries from any other state, federal or local
governmental agency, or other inquiries or notices (“Complaints”) regarding FLAC’s products. FLAC
will forward to Administrator, in a timely manner, any Complaint so that Administrator can
determine if it should respond to such Complaint. If appropriate, Administrator may forward a
draft of its response to FLAC for review. Each party may respond on its own behalf, and will
advise the other of its intent to do so.



5.2 Administrator will inform FLAC immediately of any litigation relating to FLAC’s products
of which Administrator becomes aware. FLAC will immediately inform Administrator of any litigation
that names Administrator as a party. Administrator shall not be responsible or liable for any
contractual dispute between FLAC, its insureds or its agents.



 6. Performance of Administrative Services




6.1 Administrator agrees to perform all functions contemplated by this Agreement in a timely
and professional manner.



6.2 Administrator will employ individuals with the necessary skills to perform the
Administrative Services according to Paragraph 6.1 above, and/or contract with the appropriate
consultants who have the necessary professional qualifications to perform in a like manner.



7. Records and Reports




7.1 All original books, records, documents, accounts, and vouchers, or true copies of the same
produced by Administrator pursuant to this Agreement, shall be located at the home or branch office
of Administrator, subject to state insurance laws.



7.2 All original copies of the items listed above, shall be available to FLAC upon request.
All information or data in any computerized records held by Administrator concerning FLAC’s
products or related transactions shall be available to FLAC upon request. Upon termination of this
Agreement, Administrator shall provide any or all of
this property to FLAC upon FLAC’s request at the home or branch office of Administrator.
Administrator shall not dispose of these records without the prior consent of FLAC. Administrator
shall comply with all applicable record retention statutes and regulations of the Commonwealth of
Kentucky, the state of Kansas and any other applicable jurisdictions.


 


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7.3 To the extent either party requests copies of any information, readable copies of all such
information contained in the records maintained hereunder shall be delivered to the other party’s
home office, or at any other place mutually agreeable to the parties, within fifteen (15) days
after written request is made for such records by an officer of either party. Either party will
comply with all reasonable requests to produce readable copies in less than fifteen (15) days if
either needs such copies to respond to threatened or actual litigation, complaints, examinations or
regulatory inquiries from any state, federal, or local governmental agencies.



7.4 In the event of the termination of this Agreement, Administrator’s records in the
possession of Administrator and the use and control of those records shall remain the property of
FLAC and shall be returned to FLAC or its representative at FLAC’s request.




7.5 Section 7 shall survive the termination of this Agreement.



8. Compensation




As full and complete consideration for the services to be provided hereunder, the parties agree to
accept the Pricing Agreement attached as Exhibit A which provides for an annual base fee paid to
the administrator on a monthly basis and payment of pass through fees billed as indicated. The
Pricing Agreement may be modified from time to time, as agreed upon by the parties. New Business
Fees listed in Exhibit A, “Service Agreement Pricing,” will be negotiated for any new
non-underwritten or limited underwritten products prior to being sold.



9. Confidentiality




9.1 Administrator and FLAC acknowledge that certain information concerning the other’s
business is confidential or trade secret information, and neither party shall permit the
duplication, use, or disclosure of any such ‘confidential or trade secret information’ to any
person (other than its own employees, agents, representatives, independent contractors or
consultants who must have such information for the performance of obligations hereunder), unless
such duplication, use, or disclosure is specifically authorized in writing by the other party.
Provided, however, that Administrator and FLAC will be responsible for assuring that all such
employees, agents, representatives, independent contractors, or consultants comply with section 9
of this Agreement. ‘Confidential or trade secret information’ includes, but is not limited to all
records, marketing materials, forms, rates and any materials used by the parties under this
Agreement that are not meant for public dissemination. ‘Confidential or trade
secret information’ is not meant to include any information which, at the time of disclosure,
is generally known to the public or the insurance industry.


 


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	 	9.2	 	Both parties agree to comply with federal privacy notice requirements.

	 
	 	9.3	 	Section 9 shall survive the termination of this Agreement.






10. Auditing Rights




FLAC, at its own expense, shall have the right to conduct such audit activities as deemed
appropriate by both parties including the right to audit the appropriate books and records of
Administrator from time to time to verify the accuracy of the information supplied by Administrator
to FLAC and to permit FLAC to fulfill its contractual obligations to insureds. If FLAC requests
such audits, they will be performed during regular office hours in a manner least likely to disturb
the day-to-day operation of Administrator. Administrator also recognizes the right of FLAC’s
independent auditors and state insurance examiners to examine the books and records of
Administrator that are applicable only to FLAC and will make reasonable efforts to allow them to do
so.



11. Term and Termination




The Effective Date of the Agreement is the 28th day of May, 2009, and this
Agreement shall be effective through January 31, 2012. Fees, other than conversion fees, will
commence at the first of the month following conversion completion and testing (assumes a first of
month commencement date). This Agreement may be terminated at any time by either party providing
prior written notice of termination to the other party at least 180 days before the effective date
of termination.



12. Notice




12.1 Any and all notices, designations, consents, offers, acceptances, or any other
communication provided for herein shall be given in writing by hand delivery, by overnight carrier,
by registered or certified mail or by facsimile transmission and shall be addressed as follows:



For FLAC:




First Life America Corporation

Attn: Gregg Zahn

1303 SW First American Place

Topeka, Kansas 66604




 


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For Administrator:




Investors Heritage Life Insurance Company

Attention: Harry Lee Waterfield II, President

Post Office Box 717

Frankfort, Kentucky 40602-0717




Notices sent by hand delivery shall be deemed effective on the date of hand delivery. Notices sent
by overnight carrier shall be deemed effective on the next business day after being placed into the
hands of the overnight carrier. Notices sent by registered or certified mail shall be deemed
effective on the third business day after being deposited into the post office. Notices sent by
facsimile transmission shall be deemed to be effective on the day when sent if sent prior to 4:30
p.m. (the time being determined by the time zone of the recipient) otherwise they shall be deemed
effective on the next business day.



13. Indemnification and Liability




Each party shall indemnify and shall be liable to the other for any material claims and
damages, and any associated costs and reasonable attorney fees, resulting from the negligent acts
or omissions, intentional acts or omissions, or regulatory violations in disregard of usual and
customary operating procedures of such parties by their employees, officers, common-law agents,
independent contractors or consultants. FLAC shall indemnify and hold Administrator harmless from
any and all claims from any of FLAC’s policyowners, insureds or beneficiaries, unless any such
claim is the direct result of Administrator’s gross negligence or willful misconduct.



14. Assignment




No right or obligation under this Agreement may be assigned by either party without the
written consent of the other.



15. Governing Law




The parties to this Agreement expressly and explicitly agree that this Agreement is entered
into and approved in the Commonwealth of Kentucky, that the laws of Kentucky shall govern the
rights and duties of the parties and the interpretation of this Agreement, and that the
Commonwealth of Kentucky shall be the exclusive and proper forum in which to bring and litigate any
action arising under this Agreement.



16. Waiver




Any waiver by either party of any requirement hereunder shall be deemed to be a specific
limited waiver and shall not be deemed to be a continuing waiver nor a waiver of any other
requirement hereof.


 


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17. Entire Contract and Amendments




This Agreement constitutes the entire agreement between the parties concerning the subject
matter hereof. No amendment to or modification of this Agreement shall be valid unless set forth
in a written instrument executed by authorized officers of both parties.



18. Arbitration




18.1 Should any controversy arise between the parties which cannot be resolved in the normal
course of business with respect to the interpretation of this Agreement for the performance of the
respective obligations of the parties under this Agreement, the controversy shall be submitted to
arbitration in accordance herewith.



18.2 The Board of Arbitration shall consist of two Arbitrators and an Umpire, all of whom
shall be active or retired executive officers of insurance or reinsurance companies having no
direct or indirect financial interest in either party or its affiliates. The seat of this Board of
Arbitration shall be Frankfort, Kentucky unless disputants agree otherwise in writing. One
Arbitrator shall be chosen by Administrator and the other by the FLAC. The umpire shall be chosen
by the two Arbitrators.



18.3 Arbitration may be initiated by either party (the petitioner) demanding arbitration and
naming its Arbitrator. The other party (the respondent) shall have thirty (30) days within which
to designate its Arbitrator after receiving demand, in writing, from the petitioner. In case the
respondent fails to designate its Arbitrator within the time stated above, the petitioner is
expressly authorized and empowered to name the second Arbitrator; and respondent shall not be
deemed to be aggrieved thereby. The Arbitrators shall designate an Umpire within thirty (30) days
after both Arbitrators have been named. In the event the two Arbitrators do not agree within
thirty (30) days on the selection of an Umpire, each of them shall immediately name three (3)
names, of whom the other two shall decline two (2); and the decision shall be made by drawing lots.
The three (3) arbitrators shall be referred to as the Board of Arbitration.



18.4 Each party shall submit its case to the Board of Arbitration within forty-five (45) days
from the date of appointment of the Umpire, but this period of time may be extended by unanimous
consent, in writing, of the members of the Board of Arbitration (the Board). The Board shall
interpret this Agreement as an honorable engagement rather than as a legal obligation and shall
make its award with a view to effecting the general purpose and intent of this Agreement in a
reasonable manner, rather than in accordance with the literal interpretation of the Agreement. The
Board shall be relieved from all judicial formalities and may abstain from following the strict
rules of the law. The decision of the Board, or a majority of the Board, in writing, rendered at
the earliest convenient date, shall be final and binding upon all parties.



18.5 Administrator and FLAC shall each pay the fee of its own Arbitrator and one-half of the
fee of the Umpire, and the remaining costs of the Arbitration shall be borne and paid by the party
incurring the costs.


 


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In the event both Arbitrators are chosen by the petitioner, as provided in the third paragraph
of this Section, Administrator and FLAC shall each pay one-half of the fees of both the Arbitrators
and the Umpire; and the remaining cost of the Arbitration shall be borne and paid by the party
incurring the cost.




18.6 This Article shall survive cancellation of this Agreement.



19. Authorization




FLAC agrees to grant binding authorization for certain officers of Administrator, as set forth
on Exhibit C, to sign any and all necessary documents relating to the performance of services set
forth in Section 4. These documents include, but are not limited to, underwriting reports,
actuarial reports, account commission agreements, override commission agreements, master policies,
amendments, letters and checks.



20. Construction




To the extent that this Agreement may be in conflict with any applicable law or regulation,
this Agreement shall be construed in a manner not inconsistent with such law or regulation. If any
term or provision of this Agreement shall be found by a court of competent jurisdiction to be
illegal or otherwise unenforceable, the same shall not invalidate the whole of this Agreement, but
such term or provision shall be deemed modified to the extent necessary in the court’s opinion to
render such term or provision enforceable, and the rights and obligations of the parties shall be
construed and enforced accordingly, preserving to the fullest permissible extent the intent and
agreements of the parties herein set forth.


 


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21. Effective Date





The effective date of this Agreement shall be the 28th day of May, 2009.



	 	 	 	 	 	 	 	 	 	 	 	 	 
	FIRST LIFE AMERICA CORPORATION (“FLAC”)	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	By:	 	/s/ Gregg Zahn	 	By:	 	/s/ Sherman Lay	 	 
	 	 	 	 	 	 	 	 	 
	 

	 	Title:
	 	Executive Vice president
	 	 	 	Title:
	 	Executive VP-Operations	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	Date: 6/16/2009	 	Date: 6/10/2009	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	INVESTORS HERITAGE LIFE INSURANCE COMPANY (“ADMINISTRATOR”)	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	By:	 	/s/ Raymond Carr	 	By:	 	/s/ Harry Lee Waterfield II	 	 
	 	 	 	 	 	 	 	 	 
	 

	 	Title:
	 	VP and CFO
	 	 	 	Title:
	 	President	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 
	Date: 6/10/2009	 	Date: 6/10/2009	 	 





 


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EXHIBIT A




SERVICE AGREEMENT PRICING




First Life America Corporation

Service Agreement Pricing




Pricing Structure




Our fees are established based on the greater of a monthly minimum fee, billed and collected on a
monthly basis, or monthly per policy administration and new business fees. These fees will
commence at the first of the month following conversion completion and testing (assumes a first of
the month commencement date). The monthly minimum fees are as follows:




Monthly Base Fee




$12,083.33/month — from commencement through January 31, 2010




$12,916.67/month — from February 1, 2010 through January 31, 2011




$13,750.00/month — from February 1, 2011 through January 31, 2012



The Policy Administration annual fees, to be billed monthly on a per policy basis, along with new
business underwriting fees per application received are as follows:



	 	 	 	 	 
	Conversion Fee:
	 	 	 	 
	One time fee excluding expenses
	 	$	35,000.00	 
	 
	 	 	 	 
	Policy Administration Annual Fees:
	 	 	 	 
	Premium paying traditional life (with traditional riders except annuity)
	 	$	19.20	 
	Flexible premium deferred annuity rider
	 	 	3.00	 
	Annuity Policies
	 	 	25.00	 
	Traditional paid-up, RPU, and ETI
	 	 	14.40	 
	Terminated policies
	 	 	1.20	 
	 
	 	 	 	 
	New Business Fees (per application)
	 	$	20.00 – $60.00	 
	Final Expense (clean application)
	 	 	20.00	 
	Focus Calls (where applicable)
	 	 	15.00	 
	Additional Underwriting
	 	 	10.00	 
	External Focus Matching
	 	 	5.00	 






 


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In addition to the base fee, the fees for preparation of base financial information for filing with
the SEC, which are subject to the same scope limitations on accounting services as discussed above
are outlined as follows:



	 	 	 
	SEC Form 10-Q draft preparation -

	 	$7,500 per quarterly filing
	SEC Form 10-K draft preparation -

	 	$15,000 per annual filing






These fees are applicable to the parent holding company.



Other pass through fees, which are billed and collected as needed and/or as incurred, are as
follows:




	 	•	 	Product development costs







	 	•	 	Product filing fees







	 	•	 	Underwriting reports (APS, MIB, MVR, Focus, etc.) and associated software costs,
if any







	 	•	 	Postage







	 	•	 	Printing costs







	 	•	 	Travel and lodging







	 	•	 	Non-company audits







	 	•	 	Software costs for NAIC filings and tax return preparation






Any other fees relative to new product types or additional accounting, actuarial or administration
requirements currently outside the scope of this proposal will be negotiated with the Company prior
to providing such services.


 


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EXHIBIT B




Report(s) Covered by this Agreement




1. A Monthly Summary Settlement Report



2. List of Resisted Claims



3. Annual List of Pending Litigation (from Page 3)



4. Annual 1099 Reporting



5. Monthly Commission Reports



6. Statutory and GAAP-Basis Statements


 


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EXHIBIT C





Officers of Administrator Authorized to Sign on Behalf of FLAC




Harry Lee Waterfield, II

Chairman of the Board;

President and Chief Executive Officer




Robert M. Hardy, Jr.

Vice President and General Counsel




Raymond L. Carr

Chief Financial Officer

Vice President, Administrative Operations




Larry Johnson

Assistant Vice President, Administrative Operations




Julie Hunsinger

Vice President and Chief Actuary




Jimmy McIver

Treasurer




 


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