Career Opportunity

This is not a Federal Position

We are currently accepting applications to fill the following vacancy: 

Floor Supervisor

Announcement Number: SE-24-0131

Multiple Vacancies may be filled from this announcement

OPEN DATE: April 5, 2024 

CLOSING DATE: April 17, 2024 

PAY BAND: D 

SALARY RANGE: Up to $45,000 (Commensurate with Experience)

POSITION TYPE: Trust Fund

APPOINTMENT TYPE: Indefinite 

SCHEDULE: Full time 

DUTY LOCATION: Washington, DC

Position Sensitivity and Risk: Non-sensitive (NS)/Low Risk

Open to all qualified applicants

What are Trust Fund Positions?

Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the 

Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees 

are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust 

positions are generally the same as for federal positions and in many cases trust and federal employees work side 

by side. Trust employees have their own benefit program and may include Health, Dental & Vision Insurance, Life 

Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, 

Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and 

Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & 

Dependent Care). 

CONDITIONS OF EMPLOYMENT

• Pass Pre-employment Background Check and Subsequent Background Investigation

• Complete a Probationary Period

• Maintain a Bank Account for Direct Deposit/Electronic Transfer. 

• The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in the 

U.S. is not required to apply.

OVERVIEW

The Floor Supervisor assists the Area Manager with the operation of the business unit(s) to maximize the visitor 

experience by ensuring SE resources are dedicated to providing excellent products, services and experiences. The 

Floor Supervisor is responsible for the recovery, replenishment, and housekeeping of the business unit(s) as well as 

assist with monitoring coverage and shifting of staff as needed to adjust to visitor flow. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
• Assists store management team with driving sales to achieve sales goals through visibility, strong 

merchandising acumen and outstanding customer service.

• Models and provides courteous, professional and knowledgeable service to both internal and external 

customers. Leads by example, coaches in the moment and provides real time feedback. 

• Assists in opening and closing the store, as well as cash control operations. 

• Performs basic cleaning, ensures appropriate stock levels on the sales floor, and maintains appropriate 

signage.

• Leads team of retail associates in absence of Area Manager to ensure sales goals are met, assignments are 

completed in a timely and accurate manner, and schedules are followed.

• Participates in the training of new retail associates and provides guidance and information as necessary.

• Resolves visitor complaints and special needs situations, referring those of a more complex nature to 

higher-level management.

• Assists Area Manager to ensure merchandise presentation standards are maintained. Ensures proper 

inventory control procedures are followed and assists with Physical Inventory.

• Supports a variety of museum events and activities.

• Conducts daily staff meetings in the absence of Area Manager to motivate employees and exchange

information.

• Operates and maintains business unit computer systems (POS cash registers, ticketing systems), maintains 

supplies, and reports any technical issues.

• Monitors sales, refunds and exchanges. Conducts returns, exchanges, voids and other ancillary cash 

handling functions.

• Suggests improvements that will enhance the security, appearance, and profitability of the business unit 

location.

• Assists in processing incoming merchandise to facilitate replenishment.

• Selectee may be required to work at other museum locations as needed.

Candidates must be available weekends, holidays, and evenings, be able to move or lift up to 25 pounds and to 

stand for long periods of time.

EDUCATION, QUALIFICATIONS AND REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The 

requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable 

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (BS) or equivalent; or 1 to 3 years related experience and/or training; or equivalent combination 

of education and experience. High Volume Retail or similar industry experience required. 

• Cash management experience

• Merchandising, inventory control, and loss prevention experience

• Solid track record of modeling superior customer service

• Experience with high volume crowd control

• Keen attention to detail, with solid communication skills

• Ability to work a flexible schedule, and travel between business units as needed (evening, weekend, and 

holiday availability required).

Ability to read and interpret Smithsonian Institution and SE Museum Store policies and procedures and understand 

standard retail concepts and practices. Ability to accept written and oral instructions from the Management Team. 

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

and will be standing and walking for long periods of time. 

Applicants, who wish to qualify based on education completed outside the United States, must be deemed 

equivalent to higher education programs of U.S. Institutions by an organization that specializes in the 

interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and 

should be included as part of your application package. 
Any false statement in your application may result in your application being rejected and may also result in 

termination after employment begins.

 

Smithsonian Enterprises is a division of the Smithsonian Institution, the world’s largest museum and research 

organization. Established in 1846 with a bequest from English Scientist James Smithson, the Institution currently 

encompasses 19 museums and galleries, the National Zoo and 9 research centers. The Smithsonian has facilities in 

7 states, the District of Columbia and the Republic of Panama supporting over 6,200 employees. 

Smithsonian Enterprises encompasses Smithsonian magazine, Museum stores, Restaurants, IMAX theaters and 

the Smithsonian Catalog, Consumer products, Educational travel, e-commerce, and commercial media enterprises 

in book publishing and the Smithsonian TV Channel. 

The Smithsonian Institution values and seeks a diverse workforce. Join us in "Inspiring Generations through 

Knowledge and Discovery."

Please forward a resume and cover letter to: seretailjobs@si.edu

Please include the position title in the subject line.

Once the vacancy announcement closes, a review of your resume will be made compared to the qualifications and 

experience as it applies to this job. What to expect next: After a review of applicants is complete, qualified 

candidates’ resumes will be referred to the hiring manager.

Relocation expenses are not paid.

The Smithsonian offers a number of exceptional benefits to its employees who qualify. Benefits include:

Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and 

Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan,

Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early 

Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care)

YOUR PRIVACY IS PROTECTED

Trust Applicants Demographic Form

Thank you for your interest in the Smithsonian Institution and this Trust Hiring position. The Smithsonian is 

requesting your response to this optional equal opportunity survey. The information is used to determine if our 

equal opportunity efforts are reaching all segments of the population that is consistent with Federal equal

employment opportunity laws. Your responses will not be shown to the panel rating the applications, to the 

selecting/hiring official, or anyone else who can affect your application in the hiring process. This form will not be 

shared with the hiring official or placed in your official personnel file should you be hired.

The aggregate information collected will be kept private to the extent permitted by law. No personally identifiable 

information will be requested on the form and the information collected will not be attributable to you.

Please complete the optional Trust Applicants Demographic Form at: 

Floor Supervisor | Office of Human Resources (si.edu)