[Federal Register Volume 75, Number 15 (Monday, January 25, 2010)]
[Notices]
[Pages 3906-3907]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-1233]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Indian Health Service


Request for Public Comment: 30-Day Proposed Information 
Collection: Indian Health Service Customer Satisfaction Survey

AGENCY: Indian Health Service, HHS.

ACTION: Notice.

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SUMMARY: In compliance with Section 3506(c)(2)(A) of the Paperwork 
Reduction Act of 1995, which requires 30 days for public comment on 
proposed information collection projects, the Indian Health Service 
(IHS) has submitted to the Office of Management and Budget (OMB) a 
request to review and approve the information collection listed below. 
This proposed information collection project was previously published 
in the Federal Register (74 FR 46201) on September 8, 2009 and allowed 
60 days for public comment. No public comment was received in response 
to the notice. The purpose of this notice is to allow 30 days for 
public comment to be submitted directly to OMB.
    Proposed Collection: Title: 0917-NEW, ``Indian Health Service 
Customer Satisfaction Survey.'' Type of Information Collection Request: 
Three year approval of this new information collection, 0917-NEW, 
``Indian Health Service Customer Satisfaction Survey.'' Form(s): Tribal 
Homeowner Survey, Tribal Partner Survey, Annual Operator Operation and 
Maintenance (O&M) Survey, and Post Construction O&M Survey. Need and 
Use of Information Collection: The IHS goal is to raise the health 
status of the American Indian and Alaska Native people to the highest 
possible level by providing comprehensive health care and preventive 
health services. To support the IHS mission, the Sanitation Facilities 
Construction Program (SFCP) provides technical and financial assistance 
to American Indian Tribes and Alaska Native villages for cooperative 
development and continued operation of safe water, wastewater, and 
solid waste systems and related support facilities.
    The IHS Office of Environmental Health and Engineering (OEHE), SFCP

[[Page 3907]]

``Customer Satisfaction Surveys,'' will provide the information needed 
to complete these goals. With the information collected from Tribal 
homeowners, Tribal leaders, and Tribal operation and maintenance 
operators, the Sanitation facilities programs will make improvements 
that will result in improved quality of services.
    Voluntary customer satisfaction surveys will be conducted through 
phone calls, mail, and the Internet. The information gathered will be 
used by agency management and staff to identify strengths and 
weaknesses in current service provision, to plan and redirect 
resources, to make improvements that are practical and feasible, and to 
provide vital feedback to partner agencies, Tribal leaders, system 
operators, health boards, and community members regarding customer 
satisfaction or dissatisfaction with the SFCP.
    Affected Public: Individuals. Type of Respondents: Tribal 
homeowners, Tribal leaders, and Tribal operation and maintenance 
operators.
    The table below provides: Types of data collection instruments, 
Estimated number of respondents, Number of responses per respondent, 
Annual number of responses, Average burden minutes per response, and 
Total annual burden hour(s).

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                                     Number of     Responses per   Total annual   Burden minutes   Annual burden
  Data collection instrument(s)     respondents     respondent       response      per response        hours
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Tribal Homeowner Survey.........           1,300               1           1,300              10             217
Tribal Partner Survey...........             175               1             175              10              29
Annual Operator O&M Survey......             125               1             125              10              21
Post Construction O&M Survey....             200               1             200              10              33
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    Total.......................           1,800  ..............  ..............  ..............             300
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    There are no Capital Costs, Operating Costs, and/or Maintenance 
Costs to report.
    Request for Comments: Your written comments and/or suggestions are 
invited on one or more of the following points: (a) Whether the 
information collection activity is necessary to carry out an agency 
function; (b) whether the agency processes the information collected in 
a useful and timely fashion; (c) the accuracy of the public burden 
estimate (the estimated amount of time needed for individual 
respondents to provide the requested information); (d) whether the 
methodology and assumptions used to determine the estimates are 
logical; (e) ways to enhance the quality, utility, and clarity of the 
information being collected; and (f) ways to minimize the public burden 
through the use of automated, electronic, mechanical, or other 
technological collection techniques or other forms of information 
technology.
    Direct Comments to OMB: Send your written comments and suggestions 
regarding the proposed information collection contained in this notice, 
especially regarding the estimated public burden and associated 
response time to: Office of Management and Budget, Office of Regulatory 
Affairs, Attention: Desk Officer for IHS, New Executive Office 
Building, Room 10235, Washington, DC 20503.
    Send Comments and Requests for Further Information: To request more 
information on the proposed collection or to obtain a copy of the data 
collection instrument(s) and/or instruction(s) contact: Ms. Betty 
Gould, Reports Clearance Officer, 801 Thompson Avenue, TMP, Suite 450, 
Rockville, MD 20852-1627; call non-toll free (301) 443-7899; send via 
facsimile to (301) 443-9879; or send your e-mail requests, comments, 
and return address to: <a href="/cdn-cgi/l/email-protection#eba98e9f9f92c5ac849e878fab828398c58c849d"><span class="__cf_email__" data-cfemail="e5a78091919ccba28a908981a58c8d96cb828a93">[email protected]</span></a>.
    Comment Due Date: Comments regarding this information collection 
are best assured of having full effect if received within 30 days of 
the date of this publication.

    Dated: January 14, 2010.
Yvette Roubideaux,
Director, Indian Health Service.
[FR Doc. 2010-1233 Filed 1-22-10; 8:45 am]
BILLING CODE 4165-16-P


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