[Federal Register Volume 75, Number 94 (Monday, May 17, 2010)]
[Notices]
[Page 27563]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-11724]



[[Page 27563]]

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DEPARTMENT OF HOMELAND SECURITY

U.S. Customs and Border Protection


Agency Information Collection Activities: Voluntary Customer 
Survey

AGENCY: U.S. Customs and Border Protection (CBP), Department of 
Homeland Security.

ACTION: 60-Day notice and request for comments; Proposal to establish a 
new collection of information.

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SUMMARY: As part of its continuing effort to reduce paperwork and 
respondent burden, CBP invites the general public and other Federal 
agencies to comment on a proposed information collection requirement 
concerning a Voluntary Customer Survey. This request for comment is 
being made pursuant to the Paperwork Reduction Act of 1995 (Pub. L. 
104-13; 44 U.S.C. 3505(c)(2)).

DATES: Written comments should be received on or before July 16, 2010 
to be assured of consideration.

ADDRESSES: Direct all written comments to U.S. Customs and Border 
Protection, Attn: Tracey Denning, Office of Regulations and Rulings, 
799 9th Street, NW., 7th Floor, Washington, DC 20229-1177.

FOR FURTHER INFORMATION CONTACT: Requests for additional information 
should be directed to Tracey Denning, U.S. Customs and Border 
Protection, Office of Regulations and Rulings, 799 9th Street, NW., 7th 
Floor, Washington, DC. 20229-1177, at 202-325-0265.

SUPPLEMENTARY INFORMATION: CBP invites the general public and other 
Federal agencies to comment on proposed and/or continuing information 
collections pursuant to the Paperwork Reduction Act of 1995 (Public Law 
104-13; 44 U.S.C. 3505(c)(2)). The comments should address: (a) Whether 
the collection of information is necessary for the proper performance 
of the functions of the agency, including whether the information shall 
have practical utility; (b) the accuracy of the agency's estimates of 
the burden of the collection of information; (c) ways to enhance the 
quality, utility, and clarity of the information to be collected; (d) 
ways to minimize the burden including the use of automated collection 
techniques or the use of other forms of information technology; and (e) 
estimates of capital or start-up costs and costs of operations, 
maintenance, and purchase of services to provide information. The 
comments that are submitted will be summarized and included in the 
request for Office of Management and Budget (OMB) approval. All 
comments will become a matter of public record. In this document the 
CBP is soliciting comments concerning the following information 
collection:
    Title: Voluntary Customer Survey.
    OMB Number: Will be assigned upon approval.
    Abstract: Customs and Border Protection (CBP) plans to conduct a 
customer survey of international travelers seeking entry into the 
United States at the twenty highest volume airports in order to 
determine perceptions of the arrival process at our ports of entry. 
This voluntary customer survey will be conducted through short verbal 
surveys of travelers as they move through entry processing areas. 
Travelers who do not speak English will be given a written version of 
the survey in their language and may submit their responses in writing. 
The survey will include questions about wait times, ease of entry 
processing, and the level of communication, efficiency and 
professionalism of CBP officers. The results and analysis of the survey 
responses will be used to identify actionable items to improve services 
to the traveling public with respect to the entry processes for 
travelers arriving at United States air ports of entry.
    Current Actions: This submission is being made to establish a new 
collection of information.
    Type of Review: Approval of a new collection of information.
    Affected Public: Individuals, Travelers.
    Estimated Number of Respondents: 21,000.
    Estimated Time per Respondent: 5 minutes.
    Estimated Total Annual Burden Hours: 1,743.

    Dated: May 12, 2010.
Tracey Denning,
Agency Clearance Officer, U.S. Customs and Border Protection.
[FR Doc. 2010-11724 Filed 5-14-10; 8:45 am]
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