IN THE SUPREME COURT OF TEXAS

444444444444

NO. 18-0504

444444444444

NATHAN ROBINSON AND MISTI ROBINSON, INDIVIDUALLY AND AS

REPRESENTATIVES OF ALL PERSONS SIMILARLY SITUATED, PETITIONERS,

v.

HOME OWNERS MANAGEMENT ENTERPRISES, INC. D/B/A HOME OF TEXAS AND

WARRANTY UNDERWRITERS INSURANCE COMPANY, RESPONDENTS

4444444444444444444444444444444444444444444444444444

ON PETITION FOR REVIEW FROM THE

COURT OF APPEALS FOR THE SECOND DISTRICT OF TEXAS

4444444444444444444444444444444444444444444444444444

Argued September 18, 2019

JUSTICE GUZMAN delivered the opinion of the Court. 

The Federal Arbitration Act embodies a “liberal federal policy favoring arbitration

agreements,”1 but because arbitration is “a matter of consent, not coercion,”2 parties cannot be

compelled to arbitrate any dispute absent an agreement to do so.

3

 In this arbitration case, the

ultimate issue is whether the parties agreed to arbitrate class-action claims, but the threshold issue

is whether a court or arbitrator is empowered to make that determination. The trial court declined

1 See Moses H. Cone Mem’l Hosp. v. Mercury Constr. Corp., 460 U.S. 1, 24-25 (1983); see 9 U.S.C. § 2. 

2 Volt Info. Sci., Inc. v. Bd. of Trustees of Leland Stanford Junior Univ., 489 U.S. 468, 479 (1989).

3 Howsam v. Dean Witter Reynolds, Inc., 537 U.S. 79, 83 (2002).
to compel arbitration of class claims under the parties’ arbitration agreement, and the court of

appeals affirmed.4

 

We hold that (1) arbitrability of class claims is a “gateway” issue for the court unless the

arbitration agreement “clearly and unmistakably” expresses a contrary intent; (2) “[a] contract that is

silent on a matter cannot speak to that matter with unmistakable clarity”;5 and (3) an agreement to

arbitrate class claims cannot be inferred from silence or ambiguity—an express contractual basis is

required.6

 The lower courts correctly applied these principles in declining to compel class arbitration. 

We affirm.

I. Background

This arbitration dispute between homeowners and their home-warranty company began as an

individual action for construction-defect damages and evolved into a putative class action complaining

about “deliberately overbroad” releases the warranty company allegedly “demanded” before making

covered repairs. Only the class claims are at issue in this appeal.

The homeowners, Nathan and Misti Robinson, purchased a newly constructed residential home

that was enrolled in a limited warranty program operated by Home Owners Management Enterprises,

Inc. d/b/a HOME of Texas, and Warranty Underwriters Insurance (collectively, HOME). When

construction-related defects were discovered, the Robinsons sued HOME and other defendants alleging

the defects were not promptly or properly resolved. Over the Robinsons’ vigorous opposition, the trial

4

 549 S.W.3d 226, 228 (Tex. App.—Fort Worth 2018).

5 Jody James Farms, JV v. Altman Grp., Inc., 547 S.W.3d 624, 632 (Tex. 2018).

6 Lamps Plus, Inc. v. Varela, 139 S. Ct. 1407, 1415 (2019); Stolt-Nielsen S.A. v. AnimalFeeds Int’l Corp., 559

U.S. 662, 685 (2010).

2
court abated the case and compelled arbitration in accordance with the terms of the limited warranty

and its addendum.

The limited warranty requires “mandatory binding arbitration of Unresolved Warranty Issues”

and provides that “[t]his binding arbitration is governed by the procedures of the Federal Arbitration

Act [FAA].”7 The addendum requires the same: “All Unresolved Warranty Issues will be submitted

to binding arbitration . . . [and] [t]his binding arbitration is governed by the procedures of the Federal

Arbitration Act.” Both contracts broadly define “Unresolved Warranty Issue” using identical language:

All requests for warranty performance, demands, disputes, controversies and differences

that may arise between the parties to this [Limited Warranty or Addendum] that cannot

be resolved among the parties. An Unresolved Warranty Issue may be a disagreement

regarding:

a. the coverages in this [Limited Warranty or Addendum];

b. an action performed or to be performed by any party pursuant to this [Limited

Warranty or Addendum]; [or]

c. the cost to repair or replace any item covered by this Limited Warranty [or

Addendum].

The addendum further defines “Unresolved Warranty Issue” as including “any other complaint or

controversy regarding this TRCC Addendum between the parties to the Addendum.”

Notably, neither the limited warranty nor the addendum mentions delegation of arbitrability

questions. Nor does either contract reference class arbitration. And though the American Arbitration

7

 In accordance with the warranty’s “HUD Addendum,” VA/FHA financed homes are excluded from this

requirement.

3
Association (AAA) has promulgated rules pertaining to both matters, neither the limited warranty nor

the addendum references or incorporates the AAA rules or any others.8

Yet, with less than a month before the scheduled arbitration, the Robinsons filed an amended

statement of claims seeking to add class-action claims against HOME to the arbitration proceeding. 

The new—and entirely independent—claims alleged that HOME routinely demanded overbroad

releases as a precondition to fulfilling its warranty obligations. 

HOME promptly filed written objections to the amended statement and moved to strike the class

claims from the arbitration proceeding. HOME objected that the putative class claims were “beyond

the scope” of the order referring the case to arbitration, were untimely under that order, and were

untimely under the arbitrator’s scheduling order. HOME’s motion also addressed the merits of class

certification, arguing a class could not properly be certified under the rules of civil procedure. 

The following week, mere days before the arbitration began, the arbitrator denied HOME’s

objections and motion to strike “in its entirety,” but bifurcated the class claims from the Robinsons’

construction-defect claims. 

After arbitration on the Robinsons’ individual claims had concluded, but before the arbitrator

had issued a decision, HOME asked the trial court to clarify the “scope of the issues” referred to the

arbitrator and, in the alternative, to strike the Robinsons’ class claims. While HOME’s motion was

pending in the trial court, the arbitrator ruled against HOME on the warranty claims and awarded the

Robinsons substantial damages, costs, and fees.9

 Further, and in accordance with the arbitration

8

 The effect of incorporating the AAA rules is subject to some jurisprudential disagreement, but the limited

warranty and addendum do not invoke those rules, so the issue is not presented here.

9

 The Robinsons nonsuited their claims against all the other defendants near the conclusion of the arbitration

hearing.

4
agreement’s terms, the arbitrator awarded HOME the costs and fees it had incurred compelling

arbitration over the Robinsons’ resistance.10

With the arbitrator’s award in hand, the Robinsons returned to the trial court to file a “Statement

of Claims, Individually and as the Representatives of All Persons Similarly Situated.” Once again, the

Robinsons’ putative class action alleged HOME refused to pay for home repairs unless the homeowners

executed overbroad releases. But this time, the Robinsons did not resist arbitration; they demanded it,

asserting HOME was required to arbitrate the class claims under the broad arbitration provisions in the

limited warranty and addendum. 

HOME responded with a motion to dismiss, disputing that the arbitration agreement authorized

class arbitration and arguing that only the court, not the arbitrator, could make that determination. The

trial court ruled in HOME’s favor, concluding that:

1. The question of whether the parties agreed to class arbitration is a question of

arbitrability for [the court].

2. The Parties did not “clearly and unmistakably” provide that the arbitrator is to decide

issues of arbitrability; thus, [the court] shall determine the issue of class arbitrability.

3. The Court determines and finds that the Warranty Agreement between the Parties

does not permit class arbitration.11

10 Section IV.E in the limited warranty provides that “if any party commences litigation in violation of this

Limited Warranty, such party shall reimburse the other parties to the litigation for their costs and expenses, including

attorney fees, incurred in seeking dismissal of such litigation.”

11 Although the trial court denominated these conclusions as “findings,” they are actually legal, not factual,

conclusions.

5
On interlocutory appeal,12 the court of appeals affirmed, holding the trial court applied the

correct legal standards and did not abuse its discretion in refusing to compel arbitration.13

Affirming the trial court’s conclusion that availability of class arbitration is a gateway issue for

the court, the appeals court declined to follow our In re Wood decision, which held that an arbitrator

should rule on class certification issues when an arbitration agreement is governed by the FAA and the

parties have agreed to submit all disputes arising out of the agreement to the arbitrator.14 After

surveying federal authority issued after Wood, the court concluded that Wood “was based entirely on

presumably binding [Supreme Court] authority that has since proved to be a chimera” and thus was not

binding authority because it “did not really ‘squarely decide’ the issue.”15 The court observed that

post-Wood federal authority effectively abrogated the legal premise on which Wood was based. 

Deciding the “who decides” issue anew, the court explained that (1) the United States Supreme Court

has clarified that the matter Wood took to be settled law is actually an open question; (2) every federal

circuit court to consider the matter in light of the Supreme Court’s clarification has held that class

arbitration presents a gateway issue presumptively for determination by the court; and (3) a “bilateral

arbitration agreement [that] says nothing about delegating the question of class-arbitration availability

to an arbitrator” is not a “clear and unmistakable delegation” to the arbitrator.16 

12 See TEX. CIV. PRAC. & REM. CODE § 51.016.

13 549 S.W.3d 226, 228 (Tex. App.—Fort Worth 2018).

14 140 S.W.3d 367, 368-69 & n.1 (Tex. 2004) (per curiam) (relying on the plurality opinion in Green Tree Fin.

Co. v. Bazzle, 539 U.S. 444 (2003) (plurality op.), and a Fifth Circuit opinion construing Bazzle as a majority on the

controlling issue, Pedcor Mgmt. Co. Welfare Benefit Plan v. Nations Personnel of Tex., Inc., 343 F.3d 355, 359 (5th Cir.

2003)).

15 549 S.W.3d at 239.

16 Id. at 232-40.

6
“Having concluded the trial court properly assumed the role of ‘decider,’” the court then

examined the arbitration agreement’s text to determine whether the agreement evinced the parties’ plain

intent that class-based claims would be arbitrated.17 Adhering to the Supreme Court’s mandate that a

party “‘may not be compelled under the FAA to submit to class arbitration unless there is a contractual

basis for concluding that the party agreed to do so,’” the appeals court found no agreement to arbitrate

class claims because the agreement contained “not one word about class arbitration.”18

The Robinsons’ petition for review presents three issues: (1) who decides whether parties have

agreed to class arbitration; (2) whether the Robinsons and HOME agreed to class arbitration; and

(3) whether HOME otherwise consented or acquiesced to arbitration of the class claims. Though an

order denying an arbitration demand is reviewed for abuse of discretion,19 the issues on appeal present

only questions of law, which are subject to de novo review.20

II. Discussion

Arbitration is “simply a matter of contract between the parties; it is a way to resolve those

disputes—but only those disputes—that the parties have agreed to submit to arbitration.”21 Arbitration

is thus governed by two fundamental principles: arbitration agreements are contracts that must be

17 Id. at 240-41.

18 Id. at 241 (quoting Stolt-Nielsen S.A. v. AnimalFeeds Int’l Corp., 559 U.S. 662, 684 (2010)).

19 Henry v. Cash Biz, LP, 551 S.W.3d 111, 115 (Tex. 2018).

20 Id. at 115 (the trial court’s legal determinations are reviewed de novo); see URI, Inc. v. Kleberg Cty., 543

S.W.3d 755, 763 (Tex. 2018) (construction of an unambiguous contract is a question of law reviewed de novo).

21 First Options of Chi., Inc. v. Kaplan, 514 U.S. 938, 943 (1995).

7
enforced according to their terms, and a party cannot be compelled to arbitrate any dispute absent an

agreement to do so.22

Although arbitration is favored under both state and federal law, “arbitrators wield only the

authority they are [contractually] given.”23 So, to ensure parties are not forced to arbitrate matters

without their agreement, a substantive question of arbitrability—i.e., whether the parties have actually

agreed to submit a particular dispute to arbitration—“‘is an issue for judicial determination unless the

parties clearly and unmistakably provide otherwise.’”24 

The phrase “question of arbitrability” refers to the “narrow circumstance where contracting

parties would likely have expected a court to have decided the gateway matter.”25 Such circumstances

are limited to (1) whether the parties have a valid arbitration agreement at all and (2) whether an

arbitration clause in a concededly binding contract applies to a particular type of controversy.26

“[R]eference of [a] gateway dispute to the court avoids the risk of forcing parties to arbitrate a matter

they may well not have agreed to arbitrate.”27

22 Id.; Volt Info. Sci., Inc. v. Bd. of Trustees of Leland Stanford Junior Univ., 489 U.S. 468, 478-79 (1989) (the

“principal purpose” of the FAA is to “ensur[e] that private agreements are enforced according to their terms”).

23 Lamps Plus, Inc. v. Varela, 139 S. Ct. 1407, 1416 (2019).

24 Howsam v. Dean Witter Reynolds, 537 U.S. 79, 83-84 (2002) (quoting AT&T Techs. Inc. v. Commc’ns

Workers of Am., 475 U.S. 643, 649 (1986)).

25 Id. at 83.

26 Id. at 83-84.

27 Id.

8
Gateway arbitrability issues are distinct from procedural or subsidiary questions that grow out

of an arbitrable dispute and are presumptively for an arbitrator to decide.28 Examples include

fulfillment of prerequisites to arbitration; limitations, notice, laches, estoppel, and the like; and waiver

of limitations periods, claims, or defenses.29 Subsidiary issues present “questions for the arbitrator not

only because the ‘parties would likely expect that an arbitrator would decide [them],’ but also because

the questions do not present any legal challenge to the arbitrator’s underlying power.”30

Whether an arbitrator or the court has the primary authority to determine a disputed issue is

consequential, not only from a contractual-expectations standpoint, but also because appellate review

of an arbitrator’s decisions is significantly more deferential than review of a court’s decisions. If the

parties have agreed to submit an issue to an arbitrator, a court can set aside the arbitrator’s decision only

in finite circumstances.31 But if the parties have not agreed to submit a particular dispute to arbitration,

the court must decide the answer independently.32 And unlike arbitral awards, reviewing courts afford

no deference to the trial court’s legal determinations and must only defer to factual determinations that

are supported by competent evidence.33

28 Id. at 84; Del Webb Cmtys., Inc. v. Carlson, 817 F.3d 867, 873 (4th Cir. 2016) (“Procedural questions arise

once the obligation to arbitrate a matter is established[.]”).

29 Howsam, 537 U.S. at 84; see GT Leach Bldrs., LLC v. Sapphire V.P., L.P., 458 S.W.3d 502, 521 (Tex. 2015).

30 Del Webb Cmtys., 817 F.3d at 874 (quoting Howsam, 537 U.S. at 84).

31 First Options of Chi., Inc. v. Kaplan, 514 U.S. 938, 942 (1995). For contracts governed by the FAA, the

grounds for vacatur include fraud, manifest disregard of the law, corruption, undue means, and when arbitrators have

exceeded their powers. 9 U.S.C. § 10; cf. TEX.CIV. PRAC. & REM.CODE § 171.088 (Texas Arbitration Act grounds for

vacatur of arbitral award, which are similar, but not identical, to those in the FAA).

32 First Options, 514 U.S. at 942. 

33 Henry v. Cash Biz, LP, 551 S.W.3d 111, 115 (Tex. 2018).

9
Here, the threshold—and potentially dispositive—issue is who decides whether the parties

agreed to arbitrate class claims. The “who decides” question involves two inquiries: 

(1) whether the availability of class arbitration is a question of arbitrability

presumptively for the court or a question to be arbitrated and, thus, presumptively for

the arbitrator; and 

(2) whether the arbitration agreement clearly and unmistakably evinces a contrary

intent.

Only if we determine that arbitrability of class-action claims is a question for judicial determination are

we then empowered to consider whether the Robinsons and HOME agreed to arbitrate those claims.34

The Robinsons suggest we could simply skip the first step and conclude—based solely on the

breadth of the arbitration clause—that the parties agreed to delegate arbitrability questions to the

arbitrator. But on that point, we cannot agree. The answer to the first question—who the presumptive

decider is—affects whether the contractual language rebuts that presumption with unmistakable clarity. 

Accordingly, we must first determine whether arbitrability of class claims is a gateway or subsidiary

question.

34 Henry Schein, Inc. v. Archer & White Sales, Inc., 139 S. Ct. 524, 530 (2019) (“[A] court may not decide an

arbitrability question that the parties have delegated to an arbitrator.”).

10
A. Who Decides

We answered the “who decides” question fifteen years ago in In re Wood, applying Supreme

Court authority as settled law.35 In Wood, we found the Supreme Court’s opinion in Green Tree

Financial Co. v. Bazzle36 to be “directly on point” and relied exclusively on that case as authority for

the proposition that the arbitrator has the power to rule on class certification issues when the contract

commits all disputes arising out of the agreement to the arbitrator. We cited Bazzle as holding that

whether a contract “‘forbids the use of class arbitration procedures[] is a dispute ‘relating to’” the

parties’ contract and that “as a question of contract interpretation, the issue of class arbitrability had

[therefore] been committed to the arbitrator.”37

In Bazzle, a plurality of the Supreme Court had concluded that the availability of class

arbitration is a contract-interpretation question to be arbitrated because it implicates “what kind of

arbitration proceeding the parties agreed to,” rather than an arbitrability question that implicates “the

validity of the arbitration clause [or] its applicability to the underlying dispute between the parties.”38

Based on this conclusion and a broad arbitration clause that did not expressly say otherwise, the

plurality concluded the parties had committed “this matter of contract interpretation” to the arbitrator.39

35 140 S.W.3d 367, 368-69 & n.1 (Tex. 2004) (per curiam) (observing that “the United States Supreme Court

held that, where parties agreed to submit all disputes to an arbitrator under the Federal Arbitration Act, issues of class

arbitration are for the arbitrator to decide”); see Southland Corp. v. Keating, 465 U.S. 1, 14-16 (1984) (the FAA creates

substantive rules applicable in state and federal courts to prevent states from limiting the enforceability of arbitration

agreements).

36 539 U.S. 444 (2003) (plurality op.).

37 Wood, 140 S.W.3d at 368-69 & n.1 (quoting and citing Bazzle, 539 U.S. at 451-52, 454).

38 Id. at 452-53.

39 Id. at 453.

11
We relied on Bazzle as controlling on the salient legal point based on the Fifth Circuit’s decision

in Pedcor Mgmt Co. Welfare Benefit Plan v. Nations Personnel of Texas, which characterized Justice

Stevens’s concurring opinion in Bazzle as supporting the plurality’s “governing rationale” “that

arbitrators should be the first ones to interpret the parties’ agreement.”40 A Supreme Court plurality

opinion “holds the stature of the Court’s holding” as to any “‘position taken by those Members who

concurred in the judgment on the narrowest grounds . . . ..’”41 In Wood, we followed Pedcor by treating

Bazzle as settling the “who decides” question, stating the Supreme Court had “held that, where parties

agreed to submit all disputes to an arbitrator under the Federal Arbitration Act, issues of class

arbitration are for the arbitrator to decide.”42 Over time, however, our reliance on Bazzle and Pedcor

has proven to be misplaced.43

Though Wood squarely decided the “who decides” issue, this is one of those rare circumstances

requiring us to reconsider our prior decision.44 Given the persuasive authority casting doubt on Wood’s

core holding, the court of appeals anticipated as much. But even though we reach the same conclusion

about Wood’s continued vitality for essentially the same reasons articulated in the court of appeals’

40 343 F.3d 355, 358-59 (5th Cir. 2003); see Wood, 140 S.W.3d at 368 n.1 (citing Pedcor).

41 Worthy v. Collagen Corp., 967 S.W.2d 360, 368 (Tex. 1998) (quoting Greeg v. Georgia, 428 U.S. 153, 169

n.15 (1976)).

42 See Wood, 140 S.W.3d at 368 & n.1.

43 See Robinson v. J&K Admin. Mgmt. Servs., Inc., 817 F.3d 193, 196 (5th Cir. 2016) (acknowledging that

Pedcor Management’s conclusion that Green Tree garnered a majority on the question of “which decision maker (court

or arbitrator) should decide” class arbitration issues was “not accurate”).

44 Lubbock Cty. v. Trammel’s Lubbock Bail Bonds, 80 S.W.3d 580, 585 (Tex. 2002).

12
thoughtful and well-written opinion, only this Court can abrogate established precedent.45 The court

of appeals understandably viewed Wood as an anachronism but was obliged to follow it as precedent

until we overruled that decision.46 We do so today.

1. Class Arbitration Presents A Gateway Question of Arbitrability

Since Wood issued in 2004, the jurisprudential landscape has evolved to provide a clearer, and

distinctly different, perspective. In the last decade, the Supreme Court has issued two opinions

emphasizing that whether class arbitration is a gateway or subsidiary question remains an open question

that was not answered by Bazzle.

In Stolt-Nielsen S.A. v. AnimalFeeds International Corp., the “who decides” issue was not

presented because the parties had referred the class-arbitration issue to the arbitration panel via a

supplemental agreement.47 The Court nonetheless discussed Bazzle in some detail, observing that the

arbitration panel’s view that Bazzle “controlled” the class-arbitration question was, in the Court’s

words, “incorrect.”48 The Court also noted that the separate writings in Bazzle had evidently “baffled

the parties” and caused them to “believe[] that the judgment in Bazzle requires an arbitrator, not a court,

to decide whether a contract permits class arbitration.”49 Examining each of the writings in Bazzle, the

45 Id. (“It is not the function of a court of appeals to abrogate or modify established precedent. That function

lies solely with this Court.”).

46 ETC Mktg., Ltd. v. Harris Cty. Appraisal Dist., 528 S.W.3d 70, 77-78 (Tex. 2017) (“‘If a precedent of this

Court has direct application in a case, yet appears to rest on reasons rejected in some other line of decisions, [the lower

court] should follow the case which directly controls, leaving to this Court the prerogative of overruling its own

decisions.’” (quoting Quijas v. Shearson/Am. Express, Inc., 490 U.S. 477, 484 (1989))).

47 559 U.S. 662, 680 (2010).

48 Id. at 677.

49 Id. at 680.

13
Court observed that “no single rationale commanded a majority” and that “only the plurality” had

decided that an arbitrator must decide whether a contract permits class arbitration.50

In Oxford Health Plans LLC v. Sutter, the Supreme Court again addressed Bazzle on the

arbitrability question.51 As in Stolt-Nielsen, the “who decides” issue had been predetermined by the

parties, taking the matter out of the Court’s hands and requiring deference to the arbitrator’s

construction of the parties’ contract “however good, bad, or ugly.”52 The only question before the

Court was “whether the arbitrator (even arguably) interpreted the parties’ contract, not whether he got

its meaning right or wrong.”53 Observing that a different standard of review might have applied if

Oxford had argued “that the availability of class arbitration is a so-called ‘question of arbitrability,’”

the Court pointed out that Stolt-Nielsen had (1) “made clear that [the] Court has not yet decided whether

the availability of class arbitration is a question of arbitrability” but (2) had “flagged” that the issue

“might be a question of arbitrability.”54 

Following the Supreme Court’s rather pointed clarification, several federal circuit courts have

addressed the open question unburdened by any misconception about Bazzle’s authoritative force. To

date, every one of those courts—the Third, Fourth, Fifth, Sixth, Seventh, Eighth, Ninth, and Eleventh

Circuits—has concluded that class arbitrability is for the courts to determine as a gateway matter absent

50 Id. 678-80.

51 569 U.S. 564, 569 n.2 (2013).

52 Id. at 569, 573.

53 Id. at 569.

54 Id. at 569 n.2; see also Lamps Plus, Inc. v. Varela, 139 S. Ct. 1407, 1417 n.4 (2019) (reiterating once again

that “[t]his Court has not decided whether the availability of class arbitration is a so-called ‘question of arbitrability,’

which includes these gateway matters”).

14
clear and unmistakable language delegating arbitrability matters to the arbitrator.55 Two supporting

rationales have been advanced: (1) the availability of class arbitration invokes contract-formation

issues because it implicates whether a presently binding and enforceable agreement to arbitrate exists

as to each class member and (2) class action arbitration is so fundamentally different from bilateral

arbitration that it implicates the type of controversy the parties agreed to submit to arbitration. Both

rationales turn on the parties’ expectations, thus protecting unwilling parties from compelled arbitration

of matters they reasonably expected a judge, not an arbitrator, would decide.56 But most courts to

consider the issue have focused on the second rationale.

With the benefit of a more full-bodied jurisprudential debate, we are persuaded that—for either

or both of the proffered rationales—determining whether the parties have agreed to arbitrate disputes

as a class is a threshold question of arbitrability.57

Class arbitration radically alters the dispute-resolution bargain, changing the very nature of the

arbitral proceeding and undermining its principal benefits.58 As the Supreme Court has often noted,

55 See 20/20 Commc’ns, Inc. v. Crawford, 930 F.3d 715 (5th Cir. 2019); Herrington v. Waterstone Mortg. Corp.,

907 F.3d 502, 506-07 (7th Cir. 2018); JPay, Inc. v. Kobel, 904 F.3d 923, 935-36 (11th Cir. 2018); Catamaran Corp. v.

Towncrest Pharmacy, 864 F.3d 966, 972 (8th Cir. 2017); Del Webb Cmtys., Inc. v. Carlson, 817 F.3d 867, 877 (4th Cir.

2016); Opalinski v. Robert Half Int’l, Inc., 761 F.3d 326, 329 (3rd Cir. 2014); Eshagh v. Terminex Int’l Co., L.P., 588

Fed. App’x 703, 704 (9th Cir. 2014) (unpublished); Reed Elsevier, Inc. ex rel. LexisNexis Div. v. Crockett, 734 F.3d 594,

599 (6th Cir. 2013).

56 Howsam v. Dean Witter Reynolds, 537 U.S. 79, 83 (2002).

57 Reed Elsevier, 734 F.3d at 598 (“[T]he [Supreme] Court has given every indication, short of an outright

holding, that classwide arbitrability is a gateway question rather than a subsidiary one.”); see City of Lancaster v.

Chambers, 883 S.W.2d 650, 658-59 (Tex. 1994) (“When deciding issues of federal law, we find ourselves in the unique

role—as a court of last resort on all other issues within our jurisdiction—of an intermediate appellate court, anticipating

the manner in which the United States Supreme Court would decide the issue presented.”).

58 See Stolt-Nielsen S.A. v. AnimalFeeds Int’l Corp., 559 U.S. 662, 685 (2010) (“[C]lass-action arbitration

changes the nature of arbitration to such a degree that it cannot be presumed the parties consented to it by simply

agreeing to submit their disputes to an arbitrator.”); JPay, 904 F.3d at 933 (“Class arbitration also entails a significant

increase in a defendant’s potential liability, while retaining the relatively limited scope of judicial review [applicable to]

15
class actions are “an exception to the usual rule that litigation is conducted by and on behalf of the

individual[ly] named parties only,”59 and when bilateral arbitration shifts to class arbitration, the

proceedings are fundamentally transformed.60

In class arbitration, an arbitrator’s award “no longer resolves a single dispute between the

parties to a single agreement, but instead resolves many disputes between hundreds or perhaps even

thousands of parties.”61 As a general proposition, “[g]ateway questions are fundamental to the manner

in which the parties will resolve their dispute—whereas subsidiary questions, by comparison, concern

details. And whether the parties arbitrate one claim or 1,000 in a single proceeding is no mere detail.”62

Due to enhanced complexity and multiplicity of claims, class arbitration is a high-stakes

endeavor that “sacrifices the principal advantage of arbitration—its informality,” making “the process

slower, more costly, and more likely to generate procedural morass than final judgment.”63 Due process

an arbitration decision.”); Reed Elsevier, 734 F.3d at 599 (“[T]he question whether the parties agreed to classwide

arbitration is vastly more consequential than even the gateway question whether they agreed to arbitrate bilaterally. An

incorrect answer would ‘forc[e] parties to arbitrate’ not merely a single ‘matter they may well not have agreed to

arbitrate[,] but thousands of them.” (alteration in original) (internal citation omitted)).

59 E.g., Califano v. Yamasaki, 442 U.S. 682, 700-01 (1979).

60 AT&T Mobility LLC v. Concepcion, 563 U.S. 333, 347 (2011) (citing Stolt-Nielsen, 599 U.S. at 686); see

Lamps Plus, Inc. v. Varela, 139 S. Ct. 1407, 1416 (2019) (the “difference between class arbitration and the individualized

form of arbitration envisioned by the FAA” is “fundamental”); Epic Sys. Corp. v. Lewis, 138 S. Ct. 1612, 1623 (2018)

(with class arbitration “the virtues Congress originally saw in arbitration, its speed and simplicity and inexpensiveness,

would be shorn away and arbitration would wind up looking like the litigation it was meant to displace”).

61 Stolt-Nielsen, 599 U.S. at 686; see JPay, 904 F.3d at 932 (“Class availability opens a ‘gateway’ to the

arbitration proceedings, through which thousands of these absent class members might pass if a class is available.”).

62 Reed Elsevier, 734 F.3d at 598.

63Concepcion, 563 U.S. at 348; see JPay, 904 F.3d at 933 (class arbitration is much more complex than bilateral

arbitration, “forfeiting some of the efficiency that parties likely hoped to achieve by agreeing to arbitrate”).

16
rights of absent class members, loss of speed and efficiency, increased costs, and confidentiality

concerns are among the unique difficulties class arbitration presents:

Classwide arbitration includes absent parties, necessitating additional and different

procedures and involving higher stakes. Confidentiality becomes more difficult. And

while it is theoretically possible to select an arbitrator with some expertise relevant to

the class-certification question, arbitrators are not generally knowledgeable in the

often-dominant procedural aspects of certification, such as the protection of absent

parties.64

With so much on the line, “[c]ourts cannot assume that parties would want these kinds of questions to

be arbitrated.”65 It is simply too “hard to believe that defendants would bet the company with no

effective means of review.”66

Considering the “obvious,”67 “structural,”68 and “fundamental”69 differences between bilateral

and class arbitration, which “change the nature of arbitration altogether,”70 we hold that the question

of class arbitration is more akin to what type of controversy shall be arbitrated—a question for the

64 Concepcion, 563 U.S. at 348. 

65 JPay, 904 F.3d at 927. 

66 Concepcion, 563 U.S. at 351. Though not every class arbitration will rise to “bet the company” stakes, “the

availability of class or collective arbitration is either a threshold question of arbitrability or it isn’t; classifying an issue

as a ‘gateway’ question does not depend on a case-by-case analysis.” Herrington v. Waterstone Mortg. Corp., 907 F.3d

502, 510 (7th Cir. 2018).

67 Concepcion, 563 U.S. at 347.

68 Id. at 348.

69 Id. at 344.

70 DelWebb Cmtys., Inc. v. Carlson, 817 F.3d 867, 869 (4th Cir. 2016).

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courts—not a procedural question presumptively for the arbitrator.71 The distinctions between bilateral

and class arbitration implicate the principal characteristic of gateway issues—namely, the expectation

that a judge would ordinarily decide arbitrability of such matters.

Concluding that the threshold issue here is a gateway matter also aligns, at least by analogy,

with our view that whether a nonsignatory is bound to an arbitration agreement is a gateway matter for

judicial determination.72 Because individual class members may have individual defenses to

arbitration—here for example, the limited warranty allows homeowners with VA or FHA financing to

elect a judicial remedy—the availability of class arbitration relates to “whether the parties are bound

by a given arbitration clause” and implicates “whose claims an arbitrator may decide.”73 Thus under

either of the prevailing rationales, arbitrability of class claims is presumptively for the court, but

ultimately depends on what the parties’ contract says about the matter. 

71 See, e.g., JPay, Inc. v. Kobel, 904 F.3d 923, 926-27 (11th Cir. 2018) (“[T]he availability of class arbitration

is a ‘question of arbitrability,’ presumptively for the court to decide, because it is the kind of gateway question that

determines the type of dispute that will be arbitrated [and] [c]ourts cannot assume that parties would want these kinds

of questions to be arbitrated . . . .”); accord Herrington, 907 F.3d at 508 (“Deciding whether a contract permits class or

collective arbitration involves a second . . . question of arbitrability: whether the agreement to arbitrate covers a particular

controversy.”).

72 See Jody James Farms, JV v. Altman Grp., Inc., 547 S.W.3d 624, 632 (Tex. 2018) (“The question is not

whether Jody James agreed to arbitrate with someone, but whether a binding arbitration agreement exists between Jody

James and the Agency. What might seem like a chicken-and-egg problem is resolved by application of the presumption

favoring a judicial determination.”); In re Labatt Food Serv., L.P., 279 S.W.3d 640, 643 (Tex. 2009) (“Under the FAA,

whether an arbitration agreement binds a nonsignatory is a gateway matter to be determined by courts rather than

arbitrators unless the parties clearly and unmistakably provide otherwise.”).

73 Opalinski v. Robert Half Int’l, Inc., 761 F.3d 326, 331-32 (3rd Cir. 2014) (in determining whether an issue

is a gateway or procedural matter “[t]he crucial consideration is the expectation of the contracting parties”); accord

Herrington, 907 F.3d at 507-08 (“The availability of class or collective arbitration involves a foundational question of

arbitrability: whether the potential parties to the arbitration agreed to arbitrate.”).

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2. Delegation to the Arbitrator Cannot Be Inferred from Silence

The presumption that courts will decide gateway issues and arbitrators will decide subsidiary

issues are interpretive constructs based on assumptions about the parties’ expectations.74 But arbitration

is a matter of contract, so parties are generally free to alter these presumptions by agreement.75 And

“[w]hen the parties’ contract delegates the arbitrability question to an arbitrator, a court may not

override the contract [and] possesses no power to decide the arbitrability issue.”76 

Even so, “[a] party often might not focus [on] the significance of having arbitrators decide the

scope of their own powers,” so “[c]ourts should not assume that the parties agreed to arbitrate

arbitrability unless there is ‘clear and unmistakable’ evidence that they did so.”77 In this case, neither

the limited warranty nor the addendum contains language clearly and unmistakably delegating

arbitrability determinations to the arbitrator. Indeed, both are entirely silent on the topic.78

74 See Rent-A-Center, West, Inc. v. Jackson, 561 U.S. 63, 69 n.1 (2010); see Opalinski, 761 F.3d at 332.

75 Henry Schein, Inc. v. Archer & White Sales, Inc., 139 S. Ct. 524, 527 (2019) (“The [FAA] allows parties to

agree by contract that an arbitrator, rather than a court, will resolve threshold arbitrability questions as well as underlying

merits disputes.”); Rent-A-Center, West, 561 U.S. at 68-69 (stating “parties can agree to arbitrate ‘gateway’ questions

of ‘arbitrability’” because “arbitration is a matter of contract”).

76 Henry Schein, 139 S. Ct. at 529.

77 First Options of Chi., Inc. v. Kaplan, 514 U.S. 938, 944-45 (1995) (alterations omitted) (whether parties

agreed to arbitrate arbitrability is “generally” determined according to state-law principles governing contract formation

except for the important qualification that intent to arbitrate arbitrability requires clear and unmistakable evidence of an

agreement to do so).

78 Compare, e.g., Catamaran Corp. v. Towncrest Pharmacy, 864 F.3d 966, 969, 973 (8th Cir. 2017) (broad

arbitration clause incorporating AAA rules by reference was insufficient to delegate class arbitrability question to the

arbitrator), Opalinski, 761 F.3d at 335 (overcoming the presumption is “onerous, as it requires express contractual

language unambiguously delegating the question of arbitrability to the arbitrator. Silence or ambiguous contractual

language is insufficient to rebut the presumption.” (internal citation omitted)) and Va. Carolina Tools, Inc. v. Int’l Tool

Supply, Inc., 984 F.2d 113, 117 (4th Cir. 1993) (“the typical, broad arbitration clause” does not “clearly and

unmistakably” indicate an intent to “commit the very issue of the scope of arbitrability itself to arbitration”) with

Rent-A-Center, 561 U.S. at 65 (clear and unmistakable intent to delegate when contract provided that “[t]he Arbitrator,

and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the

interpretation, applicability, enforceability or formation of this Agreement”), JPay, Inc. v. Kobel, 904 F.3d 923, 936, 940

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Magic words are not necessarily required to commit class arbitrability decisions to the

arbitrator, but as we have said before, “a contract that is silent on a matter cannot speak to that matter

with unmistakable clarity.”79 The Supreme Court likewise prohibits interpreting silence as assent,

explaining that “to interpret silence or ambiguity on the ‘who should decide arbitrability’ point as

giving the arbitrators the power . . . might too often force unwilling parties to arbitrate a matter they

reasonably would have thought a judge, not an arbitrator, would decide.”80

Relying on the “broad and sweeping” arbitration clauses in the limited warranty and addendum,

the Robinsons dispute that the contracts are actually silent. They cite Wood and Bazzle as holding that

broadly worded arbitration clauses clearly and unmistakably commit all disputes about class

arbitrability to the arbitrator. Accordingly, they contend that the garden-variety arbitration provisions

in their contracts with HOME necessarily empower arbitrators to resolve arbitrability questions. We

disagree. 

Both Wood and Bazzle rested on the premise that class arbitrability is presumptively a question

for the arbitrator—the opposite of the presumption applicable here. Applying the opposite presumption

(11th Cir. 2018) (contract clearly and unmistakably delegated arbitrability question to the arbitrator in two independent

ways—incorporating AAA rules and expressly agreeing that “[t]he ability to arbitrate the dispute, claim or controversy

shall likewise be determined in the arbitration”—the latter of which also fell within the broad terms of the parties’

agreement “to arbitrate any and all such disputes, claims, and controversies”) andRobinson v. J&K Admin. Mgmt. Servs.,

Inc., 817 F.3d 193, 197-98 (5th Cir. 2016) (arbitration agreement deferred arbitrability questions to the arbitrator via

language requiring arbitration of “claims challenging the validity or enforceability of [the agreement or its applicability]

to a particular dispute or claim”); see supra n.8.

79 Jody James Farms, JV v. Altman Grp., Inc., 547 S.W.3d 624, 632 (Tex. 2018) (contract silent about whether

the arbitrator has authority to decide arbitrability questions does not rebut the presumption that the question is for the

court to decide); see also Reed Elsevier, Inc. ex rel. LexisNexis Div. v. Crockett, 734 F.3d 594, 599 (6th Cir. 2013)

(silence or ambiguity “as to whether an arbitrator should determine the question of classwide arbitrability . . . is not

enough to wrest that decision from the courts”).

80 First Options, 514 U.S. at 945.

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would have required the arbitration contracts in Wood and Bazzle to be more or less express in

prohibiting the arbitrator from determining arbitrability issues.81 Here, the presumption favors judicial

determination, so contractual silence about “who decides” arbitrability questions does not delegate

those gateway questions to the arbitrator with unmistakable clarity. With not a word about arbitrating

arbitrability issues, any question about whether parties agreed to arbitrate class claims was for the court

to answer.

C. No Agreement to Arbitrate Class Claims

1. No Contractual Basis

Construction of an arbitration agreement is ordinarily a question of state law, but “state law is

preempted to the extent it ‘stands as an obstacle to the accomplishment and execution of the full

purposes and objectives’ of the FAA.”82 The FAA’s most fundamental precept—the “first principle”

underscoring all arbitration decisions—is that arbitration “is a matter of consent, not coercion.”83 The

Supreme Court has thus emphasized that “a party may not be compelled under the FAA to submit to

class arbitration unless there is a contractual basis for concluding that the party agreed to do so.”84

What that means has been the central focus of the Court’s recent writings on class arbitration. 

As articulated in Stolt-Nielsen S.A. v. AnimalFeeds Int’l Corp. and, most recently, Lamps Plus,

Inc. v. Varela, neither a state nor a federal court can compel arbitration on a classwide basis under the

81 See Reed Elsevier, 734 F.3d at 597 (with respect to subsidiary questions, the presumption is reversed and

“absent clear language to the contrary in the parties’ agreement” the arbitrator will decide the matter).

82 Lamps Plus, Inc. v. Varela, 139 S. Ct. 1407, 1415 (2019).

83 Id.; Volt Info. Sci., Inc. v. Bd. Of Trustees of Leland Stanford Junior Univ., 489 U.S. 468, 479 (1989).

84 Stolt-Nielsen S.A. v. AnimalFeeds Int’l Corp., 559 U.S. 662, 684 (2010) (first emphasis added).

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FAA when an agreement is silent about the availability of class arbitration or is not silent but

ambiguous about the matter.85 Nor can an agreement to arbitrate class claims be inferred “solely from

the fact of the parties’ agreement to arbitrate.”86 Rather than relying on mere inference, an affirmative

contractual basis is required.87

This is so because the “‘crucial differences’ between individual and class arbitration” give

“‘reason to doubt the parties’ mutual consent to resolve disputes through classwide arbitration.”88 “Like

silence, ambiguity does not provide a sufficient [contractual] basis to conclude that parties to an

arbitration agreement agreed to ‘sacrifice[] the principal advantage[s]’” and “undermine the central

benefits of arbitration itself.”89

The Supreme Court’s holdings in this regard accord with a fundamental tenet of Texas contract

law: we may neither rewrite the parties contract nor add to its language.90 And because “class-action

arbitration changes the nature of arbitration to such a degree that it cannot be presumed the parties

consented to it by simply agreeing to submit their disputes to an arbitrator,”91 we agree that class

arbitration must be explicitly referenced and not merely inferred from the parties’ agreement to

85 Lamps Plus, 139 S. Ct. at 1415 (ambiguity is an insufficient “contractual basis for concluding the parties

agreed” to resolve their disputes through classwide arbitration); Stolt-Nielsen, 559 U.S. at 687 (the FAA requires more

than silence).

86 Stolt-Nielsen, 559 U.S. at 685. 

87 Lamps Plus, 139 S. Ct. at 1419.

88 Id. at 1416 (quoting Stolt-Nielsen, 559 U.S. at 685-86 & 687).

89 Id. at 1416-17 (quoting AT&T Mobility LLC v. Concepcion, 563 U.S. 333, 348 (2011)). 

90 See, e.g., Am. Mfrs. Mut. Ins. v. Schaefer, 124 S.W.3d 154, 162 (Tex. 2003).

91 Stolt-Nielsen, 559 U.S. at 685-86 & 687.

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arbitrate. Here, the arbitration provisions in the limited warranty and addendum do not reference class

claims at all; accordingly, there is no affirmative contractual basis for concluding the parties agreed to

classwide arbitration.

2. No Consent or Acquiescence By Conduct

With no shelter under the contract language, the Robinsons largely focus on the argument that

HOME, through its “inconsistent conduct,” acquiesced or consented to the arbitrator’s authority to

determine whether class claims were arbitrable and further affirmed that the limited warranty and

addendum encompassed an agreement to arbitrate class claims. The Robinsons cite HOME’s conduct

in (1) moving the trial court to compel arbitration of the individual claims based on the broadly worded

arbitration clause, (2) moving the arbitrator to strike or dismiss the class-action arbitration, and

(3) waiting to ask the trial court to deny class arbitration until after the arbitrator had ruled on HOME’s

objections and motion to strike those claims. According to the Robinsons, these are not waiver and

estoppel theories but are instead arguments about HOME’s manifestations of contractual intent. To the

extent HOME’s conduct is even relevant to what the language in the limited warranty and addendum

means,92 we are not persuaded that it alters the outcome here.

None of the conduct the Robinsons cite evidences HOME’s clear intent to arbitrate class claims

or to be bound by the arbitrator’s decision on arbitrability. Moving to compel arbitration of individual

claims is not inconsistent with construing the contracts as being silent about—and therefore not

authorizing—classwide arbitration. This is especially so given that HOME moved to compel

92 Burlington Res. Oil & Gas Co. LP v. Tex. Crude Energy, LLC, 573 S.W.3d 198, 206 (Tex. 2019) (course of

performance may not be consulted to determine the meaning of an unambiguous contract).

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arbitration of the Robinsons’ individual claims long before they attempted to introduce entirely

independent class claims into the arbitral proceedings.

Nor did HOME acquiesce to the arbitrator’s power to determine the gateway arbitrability

question. When confronted with the Robinsons’ eleventh-hour addition of putative class claims,

HOME’s immediate response was to object that those claims were beyond the scope of the order

compelling arbitration. Rather than indicating a clear willingness to arbitrate the class-action issues,

HOME’s objection establishes the contrary—that it was insisting on the trial court’s determination of

whether the claims were arbitrable. Throughout these proceedings, HOME has consistently maintained

that the court, not the arbitrator, was empowered to determine whether the parties had agreed to

arbitrate class claims. “Merely arguing the arbitrability issue to an arbitrator does not indicate a clear

willingness to arbitrate that issue.”93

HOME’s alternative request to strike the class claims was entirely responsive to the Robinsons’

last-minute efforts to expand the arbitration to include class claims. These are the reasonable actions

of a prudent litigant, not a clear manifestation of intent to arbitrate class claims or to be bound by the

arbitrator’s arbitrability decisions.94

III. Conclusion

Considering the fundamental differences between bilateral and class arbitration, and the bedrock

principle that a party cannot be forced to arbitrate any dispute absent a binding agreement to do so, we

93 First Options of Chi., Inc. v. Kaplan, 514 U.S. 938, 946 (1995) (written memorandum objecting to arbitrator’s

jurisdiction did not indicate the party’s “willingness to be effectively bound by the arbitrator’s decision on that point”).

94 See ConocoPhillips, Inc. v. Local 13-0555 United Steelworkers Int’l Union, 741 F.3d 627, 632 (5th Cir. 2014)

(“[I]t cannot be the case that merely countering your opponent’s case demonstrates an intent to be bound by the

arbitrator’s decision.”).

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hold that a court must determine, as a gateway matter, whether an arbitration agreement permits class

arbitration unless the parties have clearly and unmistakably agreed otherwise. Class arbitration

implicates what must be arbitrated and who must arbitrate, matters that are presumptively for the court’s

determination. Because the arbitration agreements at issue here are silent as to arbitrability and do not

mention class claims at all, the lower courts correctly determined HOME was not bound to arbitrate

the Robinsons’ putative class claims. We affirm the court of appeals’ judgment.

______________________________

Eva M. Guzman

Justice

OPINION DELIVERED: November 22, 2019

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