[Federal Register Volume 75, Number 13 (Thursday, January 21, 2010)]
[Notices]
[Pages 3539-3540]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-1029]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0571]


Agency Information Collection (NCA Customer Satisfaction Surveys 
(Headstone/Marker)) Activity Under OMB Review

AGENCY: National Cemetery Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 
(44 U.S.C. 3501-3521), this notice announces that the National Cemetery 
Administration, Department of Veterans Affairs, will submit the 
collection of information abstracted below to the Office of Management 
and Budget (OMB) for review and comment. The PRA submission describes 
the nature of the information collection and its expected cost and 
burden; it includes the actual data collection instrument.

DATES: Comments must be submitted on or before February 22, 2010.

ADDRESSES: Submit written comments on the collection of information 
through http://www.Regulations.gov; or to VA's OMB Desk Officer, OMB 
Human Resources and Housing Branch, New Executive Office Building, Room 
10235, Washington, DC 20503 (202) 395-7316. Please refer to ``OMB 
Control No. 2900-0571'' in any correspondence.

FOR FURTHER INFORMATION CONTACT: Denise McLamb, Enterprise Records 
Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue, 
NW., Washington, DC 20420, (202) 461-7485, FAX (202) 273-0443 or e-mail 
<a href="/cdn-cgi/l/email-protection#f79392999e8492d99a949b969a95b79a969e9bd98196d9909881"><span class="__cf_email__" data-cfemail="6d090803041e0843000e010c000f2d000c0401431b0c430a021b">[email protected]</span></a>. Please refer to ``OMB Control No. 2900-
0571.''

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for NCA, and IG Customer Satisfaction 
Surveys.
    OMB Control Number: 2900-0571.
    Type of Review: Extension of a currently approved collection.
    Abstract: Executive Order 12862, Setting Customer Service 
Standards, requires Federal agencies and Departments to identify and 
survey its customers to determine the kind and quality of services they 
want and their level of satisfaction with existing service. VA will use 
the data collected to maintain ongoing measures of performance and to 
determine how well customer service standards are met.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register Notice with a 
60-day comment period soliciting comments on this collection of 
information was published on November 12, 2009, at pages 58373-58374.
    Affected Public: Individuals or households.

Estimated Annual Burden Hours, Burden per Respondents, and Number of 
Respondents

I. National Cemetery Administration Focus Groups

    a. Next of Kin (5 groups/10/participants per group/3 hours each 
session) = 150 hours.
    b. Funeral Directors (5 groups/10 participants per group/3 hours 
each session) = 150 hours.
    c. Veterans Service Organizations (5 groups/10 participants per 
group/3 hours each session) = 150 hours.

II. National Cemetery Administration Visitor Comments Cards (Local Use)

    (2,500 respondents/5 minutes per card) = 208 hours.

III. National Cemetery Administration Mail Surveys

    a. Next of Kin National Customer Satisfaction Survey (Mail to 
15,000 respondents/30 minutes per survey) = 7,500 hours.
    b. Funeral Directors National Customer Satisfaction Survey (Mail to 
4,000 respondents/30 minutes per survey) = 2,000 hours.
    c. Veterans-At-Large National Customer Satisfaction Survey (Mail to 
5,000 respondents/30 minutes per survey) = 2,500 hours.

[[Page 3540]]

IV. Program/Specialized Service Survey

    National Cemetery Administration Headstone and Marker/PMC Survey 
(Mail to 6,000 surveys/15 minutes per survey) = 1,000.
    Frequency of Response: Annually.

    Dated: January 15, 2010.

    By direction of the Secretary.
Denise McLamb,
Program Analyst, Enterprise Records Service.
[FR Doc. 2010-1029 Filed 1-20-10; 8:45 am]
BILLING CODE 8320-01-P


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