[Federal Register Volume 73, Number 26 (Thursday, February 7, 2008)]
[Notices]
[Page 7292]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 08-531]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Administration for Children and Families


Submission for OMB Review; Comment Request

    Title: Data Collection Plan for the Customer Satisfaction 
Evaluation of Child Welfare Information Gateway.
    OMB No.: 0970-0303.
    Description: The National Clearinghouse on Child Abuse and Neglect 
Information (NCCAN) and the National Adoption Information Clearinghouse 
(NAIC) received OMB approval to collect data for a customer 
satisfaction evaluation under OMB control number 0970-0303. On June 20, 
2006, NCCAN and NAIC were consolidated into Child Welfare Information 
Gateway (CWIG). In response to this consolidation, the proposed 
information collection activities include revisions to the Customer 
Satisfaction Evaluation approved under OMB control number 0970-0303.
    CWIG is a service of the Children's Bureau, a component within the 
Administration for Children and Families, and CWIG is dedicated to the 
mission of connecting professionals and concerned citizens to 
information on programs, research, legislation, and statistics 
regarding the safety, permanency, and well-being of children and 
families. CWIG's main functions are identifying information needs, 
locating and acquiring information, creating information, organizing 
and storing information, disseminating information, and facilitating 
information exchange among professionals and concerned citizens. A 
number of vehicles are employed to accomplish these activities, 
including, but not limited to, Web site hosting, discussions with 
customers, and dissemination of publications (both print and 
electronic).
    The Customer Satisfaction Evaluation was initiated in response to 
Executive Order 12862 issued on September 11, 1993. The order calls for 
putting customers first and striving for a customer-driven government 
that matches or exceeds the best service available in the private 
sector.
    To that end, CWIG's evaluation is designed to better understand the 
kind and quality of services customers want, as well as customers' 
level of satisfaction with existing services. The proposed data 
collection activities for the evaluation include customer satisfaction 
surveys, customer comment cards, selected publication surveys, and 
focus groups.
    Respondents: Child Welfare Information Gateway Customers

                                             Annual Burden Estimates
----------------------------------------------------------------------------------------------------------------
                                                                    Number of        Average
                   Instrument                       Number of     responses per   burden hours     Total burden
                                                   respondents     respondent     per response        hours
----------------------------------------------------------------------------------------------------------------
Customer Satisfaction Survey--Website Delivery.           1,545              16           .0048            118.7
Customer Satisfaction on Survey--Email Delivery              29              14           .0048              1.9
Customer Satisfaction Survey--Print Delivery...              31              14            0048              2.1
Customer Satisfaction Survey--Phone Delivery...             171              14           .0063             15.1
Comment Card...................................             264               3           .0048              3.8
Selected Publications Survey...................              85              11           .0048              4.5
Focus Group Guide..............................              28              16           .0625             28
----------------------------------------------------------------------------------------------------------------

    Estimated Total Annual Burden Hours: 174.1.
    Additional Information:
    Copies of the proposed collection may be obtained by writing to the 
Administration for Children and Families, Office of Administration, 
Office of Information Services, 370 L'Enfant Promenade, SW., 
Washington, DC 20447, Attn: ACF Reports Clearance Officer. All requests 
should be identified by the title of the information collection. E-mail 
address: <a href="/cdn-cgi/l/email-protection#3a53545c55595556565f594e5355547a5b595c14525249145d554c"><span class="__cf_email__" data-cfemail="a8c1c6cec7cbc7c4c4cdcbdcc1c7c6e8c9cbce86c0c0db86cfc7de">[email protected]</span></a>.
    OMB Comment:
    OMB is required to make a decision concerning the collection of 
information between 30 and 60 days after publication of this document 
in the Federal Register. Therefore, a comment is best assured of having 
its full effect if OMB receives it within 30 days of publication. 
Written comments and recommendations for the proposed information 
collection should be sent directly to the following: Office of 
Management and Budget, Paperwork Reduction Project, Fax: 202-395-6974, 
Attn: Desk Officer for the Administration for Children and Families.

    Dated: February 1, 2008.
Janean Chambers,
Reports Clearance Officer.
[FR Doc. 08-531 Filed 2-6-08; 8:45 am]
BILLING CODE 4184-01-M


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