Federal Register / Vol. 73, No. 14 / Tuesday, January 22, 2008 / Notices 3729 

DEPARTMENT OF HEALTH AND 

HUMAN SERVICES 

Administration for Children and 

Families 

Proposed Information Collection 

Activity; Comment Request; Proposed 

Projects 

Title: Data Collection Plan for the 

Customer Satisfaction Evaluation of 

Child Welfare Information Gateway. 

OMB No.: 0970–0303. 

Description: The National 

Clearinghouse on Child Abuse and 

Neglect Information (NCCAN) and the 

National Adoption Information 

Clearinghouse (NAIC) received OMB 

approval to collect data for a customer 

satisfaction evaluation under OMB 

control number 0870–0303. On June 20, 

2006, NCCAN and NAIC were 

consolidated into Child Welfare 

Information Gateway (CWIG). In 

response to this consolidation, the 

proposed information collection 

activities include revisions to the 

Customer Satisfaction Evaluation 

approved under OMB control number 

0970–0303. 

CWIG is a service of the Children’s 

Bureau, a component within the 

Administration for Children and 

Families, and CWIG is dedicated to the 

mission of connecting professionals and 

concerned citizens to information on 

programs, research, legislation, and 

statistics regarding the safety, 

permanency, and well-being of children 

and families. CWIG’s main functions are 

identifying information needs, locating 

and acquiring information, creating 

information, organizing and storing 

information, disseminating information, 

and facilitating information exchange 

among professionals and concerned 

citizens. A number of vehicles are 

employed to accomplish these activities, 

including, but not limited to, website 

hosting, discussions with customers, 

and dissemination of publications (both 

print and electronic). 

The Customer Satisfaction Evaluation 

was initiated in response to Executive 

Order 12862 issued on September 11, 

1993. The Order calls for putting 

customers first and striving for a 

customer-driven government that 

matches or exceeds the best service 

available in the private sector. To that 

end, CWIG’s evaluation is designed to 

better understand the kind and quality 

of services customers want, as well as 

customers’ level of satisfaction with 

existing services. The proposed data 

collection activities for the evaluation 

include customer satisfaction surveys, 

customer comment cards, selected 

publication surveys, and focus groups. 

Respondents: Child Welfare 

Information Gateway customers. 

ANNUAL BURDEN ESTIMATES

Instrument Number of respondents 

Number of 

responses 

per survey 

respondent 

Average 

burden hours 

per survey 

response 

Total burden 

hours 

Customer Satisfaction Survey—Web Site Delivery ....................................... 1,545 16 .0048 118 .7 

Customer Satisfaction Survey—E-mail Delivery ........................................... 29 14 .0048 1 .9 

Customer Satisfaction Survey—Print Delivery .............................................. 31 14 .0048 2 .1 

Customer Satisfaction Survey—Phone Delivery ........................................... 171 14 .0063 15 .1 

Comment Card .............................................................................................. 264 3 .0048 3 .8 

Selected Publications Survey ........................................................................ 85 11 .0048 4 .5 

Focus Group Guide ....................................................................................... 28 16 .0625 28 

Estimated total annual burden hours: 

174.1. 

In compliance with the requirements 

of Section 3506(2)(A) of the Paperwork 

Reduction Act of 1995, the 

Administration for Children and 

Families is soliciting public comment 

on the specific aspects of the 

information collection described above. 

Copies of the proposed collection of 

information can be obtained and 

comments may be forwarded by writing 

to the Administration for Children and 

Families, Office of Administration, 

Office of Information Services, 370 

L’Enfant Promenade, SW., Washington, 

DC 20447, Attn: ACF Reports Clearance 

Officer. E-mail address: 

infocollection@acf.hhs.gov. All requests 

should be identified by the title of the 

information collection. 

The Department specifically requests 

comments on: (a) Whether the proposed 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information shall have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden of the 

proposed collection of information; (c) 

the quality, utility, and clarity of the 

information to be collected; and (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology. 

Consideration will be given to 

comments and suggestions submitted 

within 30 days of this publication. 

Dated: January 15, 2008. 

Janean Chambers, 

Reports Clearance Officer. 

[FR Doc. 08–186 Filed 1–18–08; 8:45 am] 

BILLING CODE 4184–01–M 

DEPARTMENT OF HEALTH AND 

HUMAN SERVICES 

Food and Drug Administration 

[Docket No. 2008N–0005] 

Agency Information Collection 

Activities; Proposed Collection; 

Comment Request; Guidance for 

Industry on Formal Dispute 

Resolution: Scientific and Technical 

Issues Related to Pharmaceutical 

Current Good Manufacturing Practice 

AGENCY: Food and Drug Administration, 

HHS. 

ACTION: Notice. 

SUMMARY: The Food and Drug 

Administration (FDA) is announcing an 

opportunity for public comment on the 

proposed collection of certain 

information by the agency. Under the 

Paperwork Reduction Act of 1995 (the 

PRA), Federal agencies are required to 

publish notice in the Federal Register 

concerning each proposed collection of 

information, including each proposed 

extension of an existing collection of 


sroberts on PROD1PC70 with NOTICES