```

[Congressional Bills 115th Congress]
[From the U.S. Government Publishing Office]
[H.R. 5759 Engrossed in House (EH)]

<DOC>
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
115th CONGRESS
  2d Session
                                H. R. 5759

_______________________________________________________________________

                                 AN ACT

 
 To improve executive agency digital services, and for other purposes.

    Be it enacted by the Senate and House of Representatives of the 
United States of America in Congress assembled,

SECTION 1. SHORT TITLE.

    This Act may be cited as the ``21st Century Integrated Digital 
Experience Act'' or the ``21st Century IDEA''.

SEC. 2. DEFINITIONS.

    In this Act:
            (1) Director.--The term ``Director'' means the Director of 
        the Office of Management and Budget.
            (2) Executive agency.--The term ``executive agency'' has 
        the meaning given the term ``Executive agency'' in section 105 
        of title 5, United States Code.

SEC. 3. WEBSITE MODERNIZATION.

    (a) Requirements for New Websites and Digital Services.--Not later 
than 180 days after the date of enactment of this Act, an executive 
agency that creates a website or digital service that is intended for 
use by the public, or conducts a redesign of an existing legacy website 
or digital service that is intended for use by the public, shall ensure 
to the greatest extent practicable that any new or redesigned website, 
web-based form, web-based application, or digital service--
            (1) is accessible to individuals with disabilities in 
        accordance with section 508 of the Rehabilitation Act of 1973 
        (29 U.S.C. 794d);
            (2) has a consistent appearance;
            (3) does not overlap with or duplicate any legacy websites 
        and, if applicable, ensure that legacy websites are regularly 
        reviewed, eliminated, and consolidated;
            (4) contains a search function that allows users to easily 
        search content intended for public use;
            (5) is provided through an industry standard secure 
        connection;
            (6) is designed around user needs with data-driven analysis 
        influencing management and development decisions, using 
        qualitative and quantitative data to determine user goals, 
        needs, and behaviors, and continually test the website, web-
        based form, web-based application, or digital service to ensure 
        that user needs are addressed;
            (7) provides users of the new or redesigned website, web-
        based form, web-based application, or digital service with the 
        option for a more customized digital experience that allows 
        users to complete digital transactions in an efficient and 
        accurate manner; and
            (8) is fully functional and usable on common mobile 
        devices.
    (b) Requirements for Existing Executive Agency Websites and Digital 
Services.--Not later than 1 year after the date of enactment of this 
Act, the head of each executive agency that maintains a website or 
digital service that is made available to the public shall--
            (1) review each website or digital service; and
            (2) submit to Congress a report that includes--
                    (A) a list of the websites and digital services 
                maintained by the executive agency that are most viewed 
                or utilized by the public or are otherwise important 
                for public engagement;
                    (B) from among the websites and digital services 
                listed under subparagraph (A), a prioritization of 
                websites and digital services that require 
                modernization to meet the requirements under subsection 
                (a); and
                    (C) an estimation of the cost and schedule of 
                modernizing the websites and digital services 
                prioritized under subparagraph (B).
    (c) Internal Digital Services.--The head of each executive agency 
shall ensure, to the greatest extent practicable, that any Intranet 
established after the date of enactment of this Act conforms to the 
requirements described in subsection (a).
    (d) Public Reporting.--Not later than 1 year after the date of 
enactment of this Act and every year thereafter for 4 years, the head 
of each executive agency shall--
            (1) report annually to the Director on the progress of the 
        executive agency in implementing the requirements described in 
        this section for the previous year; and
            (2) include the information described in paragraph (1) in a 
        publicly available report that is required under another 
        provision of law.
    (e) Compliance With United States Website Standards.--Any website 
of an executive agency that is made available to the public after the 
date of enactment of this Act shall be in compliance with the website 
standards of the Technology Transformation Services of the General 
Services Administration.

SEC. 4. DIGITIZATION OF GOVERNMENT SERVICES AND FORMS.

    (a) Non-digital Services.--Not later than 180 days after the date 
of enactment of this Act, the Director shall issue guidance to the head 
of each executive agency that establishes a process for the executive 
agency to--
            (1) identify public non-digital, paper-based, or in-person 
        Government services; and
            (2) include in the budget request of the executive agency--
                    (A) a list of non-digital services with the 
                greatest impact that could be made available to the 
                public through an online, mobile-friendly, digital 
                service option in a manner that decreases cost, 
                increases digital conversion rates, and improves 
                customer experience; and
                    (B) an estimation of the cost and schedule 
                associated with carrying out the modernization 
                described in subparagraph (A).
    (b) Services Required to Be Digital.--The head of each executive 
agency shall regularly review public-facing applications and services 
to ensure that those applications and services are, to the greatest 
extent practicable, made available to the public in a digital format.
    (c) Forms Required to Be Digital.--Not later than 2 years after the 
enactment of this Act, the head of each executive agency shall ensure 
that any paper based form that is related to serving the public is made 
available in a digital format that meets the requirements described in 
section 3(a).
    (d) Non-digitizable Processes.--If the head of an executive agency 
cannot make available in a digital format under this section an in-
person Government service, form, or paper-based process, the head of 
the executive agency shall document--
            (1) the title of the in-person Government service, form, or 
        paper-based process;
            (2) a description of the in-person Government service, 
        form, or paper-based process;
            (3) each unit responsible for the in-person Government 
        service, form, or paper-based process and the location of each 
        unit in the organizational hierarchy of the executive agency;
            (4) any reasons why the in-person Government service, form, 
        or paper-based process cannot be made available under this 
        section; and
            (5) any potential solutions that could allow the in-person 
        Government service, form, or paper-based process to be made 
        available under this section, including the implementation of 
        existing technologies, procedural changes, regulatory changes, 
        and legislative changes.
    (e) Physical Availability.--Each executive agency shall maintain an 
accessible method of completing digital services through in-person, 
paper-based, or other means, such that individuals without the ability 
to use digital services are not deprived of or impeded in access to 
those digital services.

SEC. 5. ELECTRONIC SIGNATURES.

    Not later than 180 days after the date of the enactment of this 
Act, the head of each executive agency shall submit to the Director and 
the appropriate congressional committees a plan to accelerate the use 
of electronic signatures standards established under the Electronic 
Signatures in Global and National Commerce Act (15 U.S.C. 7001 et 
seq.).

SEC. 6. CUSTOMER EXPERIENCE AND DIGITAL SERVICE DELIVERY.

    The Chief Information Officer of each executive agency, or a 
designee, shall--
            (1) coordinate and ensure alignment of the internal and 
        external customer experience programs and strategy of the 
        executive agency;
            (2) coordinate with the management leaders of the executive 
        agency, including the head of the executive agency, the Chief 
        Financial Officer, and any program manager, to ensure proper 
        funding to support the implementation of this Act;
            (3) continually examine the digital service delivery 
        strategy of the executive agency to the public and submit 
        recommendations to the head of the executive agency providing 
        guidance and best practices suitable to the mission of the 
        executive agency;
            (4) using qualitative and quantitative data obtained from 
        across the executive agency relating to the experience and 
        satisfaction of customers, identify areas of concern that need 
        improvement and improve the delivery of customer service;
            (5) coordinate and ensure, with the approval of the head of 
        the executive agency, compliance by the executive agency with 
        section 3559 of title 44, United States Code; and
            (6) to the extent practicable, coordinate with other 
        agencies and seek to maintain as much standardization and 
        commonality with other agencies as practicable in implementing 
        the requirements of this Act, to best enable future transitions 
        to centralized shared services.

SEC. 7. STANDARDIZATION.

    (a) Design and Implementation.--Each executive agency shall, to the 
extent practicable, seek to maintain as much standardization and 
commonality with other executive agencies as practicable in 
implementing the requirements of this Act to best enable future 
transitions to centralized shared services.
    (b) Coordination.--The Chief Information Officer of each executive 
agency, or a designee, shall coordinate the implementation of the 
requirements of this Act, including the development of standards and 
commonalities.
    (c) Federal Supply Schedule.--
            (1) In general.--The General Services Administration shall 
        make available under a Federal Supply Schedule the systems and 
        services necessary to fulfill the requirements of this Act.
            (2) Requirements.--The Federal Supply Schedule described in 
        paragraph (1) shall, to the extent practicable, ensure 
        interoperability between executive agencies, compliance with 
        industry standards, and adherence to best practices for design, 
        accessibility, and information security.

            Passed the House of Representatives November 29, 2018.

            Attest:

                                                                 Clerk.
115th CONGRESS

  2d Session

                               H. R. 5759

_______________________________________________________________________

                                 AN ACT

 To improve executive agency digital services, and for other purposes.
```