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Union Calendar No. 821 

115TH CONGRESS 

2D SESSION H. R. 5759 

[Report No. 115–1055] 

To improve executive agency digital services, and for other purposes. 

IN THE HOUSE OF REPRESENTATIVES 

MAY 10, 2018 

Mr. KHANNA (for himself, Mr. RATCLIFFE, Ms. KELLY of Illinois, Mr. RUSSELL, Mr. CONNOLLY, Mrs. MCMORRIS RODGERS, Mr. 

KRISHNAMOORTHI, Mr. FITZPATRICK, Mr. RASKIN, Mr. COSTELLO of 

Pennsylvania, Mrs. WATSON COLEMAN, Mr. HUNTER, Mrs. LAWRENCE, 

Mrs. COMSTOCK, Ms. ESHOO, and Mr. CURTIS) introduced the following 

bill; which was referred to the Committee on Oversight and Government 

Reform 

NOVEMBER 29, 2018 

Additional sponsors: Mr. SWALWELL of California, Ms. STEFANIK, Mr. 

WALKER, Mr. ROSS, and Mr. FASO

NOVEMBER 29, 2018 

Reported with an amendment, committed to the Committee of the Whole 

House on the State of the Union, and ordered to be printed 

[Strike out all after the enacting clause and insert the part printed in italic] 

[For text of introduced bill, see copy of bill as introduced on May 10, 2018] 


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A BILL 

To improve executive agency digital services, and for other 

purposes. 


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1 Be it enacted by the Senate and House of Representa2 tives of the United States of America in Congress assembled, 

3 SECTION 1. SHORT TITLE. 

4 This Act may be cited as the ‘‘21st Century Integrated 

5 Digital Experience Act’’ or the ‘‘21st Century IDEA’’. 

6 SEC. 2. DEFINITIONS. 

7 In this Act: 

8 (1) DIRECTOR.—The term ‘‘Director’’ means the 

9 Director of the Office of Management and Budget. 

10 (2) EXECUTIVE AGENCY.—The term ‘‘executive 

11 agency’’ has the meaning given the term ‘‘Executive 

12 agency’’ in section 105 of title 5, United States Code. 

13 SEC. 3. WEBSITE MODERNIZATION. 

14 (a) REQUIREMENTS FOR NEW WEBSITES AND DIGITAL

15 SERVICES.—Not later than 180 days after the date of enact16 ment of this Act, an executive agency that creates a website 

17 or digital service that is intended for use by the public, or 

18 conducts a redesign of an existing legacy website or digital 

19 service that is intended for use by the public, shall ensure 

20 to the greatest extent practicable that any new or redesigned 

21 website, web-based form, web-based application, or digital 

22 service— 

23 (1) is accessible to individuals with disabilities 

24 in accordance with section 508 of the Rehabilitation 

25 Act of 1973 (29 U.S.C. 794d); 


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1 (2) has a consistent appearance; 

2 (3) does not overlap with or duplicate any legacy 

3 websites and, if applicable, ensure that legacy websites 

4 are regularly reviewed, eliminated, and consolidated; 

5 (4) contains a search function that allows users 

6 to easily search content intended for public use; 

7 (5) is provided through an industry standard se8 cure connection; 

9 (6) is designed around user needs with data10 driven analysis influencing management and develop11 ment decisions, using qualitative and quantitative 

12 data to determine user goals, needs, and behaviors, 

13 and continually test the website, web-based form, web14 based application, or digital service to ensure that 

15 user needs are addressed; 

16 (7) provides users of the new or redesigned 

17 website, web-based form, web-based application, or 

18 digital service with the option for a more customized 

19 digital experience that allows users to complete digital 

20 transactions in an efficient and accurate manner; 

21 and 

22 (8) is fully functional and usable on common 

23 mobile devices. 

24 (b) REQUIREMENTS FOR EXISTING EXECUTIVE AGEN25 CY WEBSITES AND DIGITAL SERVICES.—Not later than 1 


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1 year after the date of enactment of this Act, the head of 

2 each executive agency that maintains a website or digital 

3 service that is made available to the public shall— 

4 (1) review each website or digital service; and 

5 (2) submit to Congress a report that includes— 

6 (A) a list of the websites and digital services 

7 maintained by the executive agency that are 

8 most viewed or utilized by the public or are oth9 erwise important for public engagement; 

10 (B) from among the websites and digital 

11 services listed under subparagraph (A), a 

12 prioritization of websites and digital services 

13 that require modernization to meet the require14 ments under subsection (a); and 

15 (C) an estimation of the cost and schedule 

16 of modernizing the websites and digital services 

17 prioritized under subparagraph (B). 

18 (c) INTERNAL DIGITAL SERVICES.—The head of each 

19 executive agency shall ensure, to the greatest extent prac20 ticable, that any Intranet established after the date of enact21 ment of this Act conforms to the requirements described in 

22 subsection (a). 

23 (d) PUBLIC REPORTING.—Not later than 1 year after 

24 the date of enactment of this Act and every year thereafter 

25 for 4 years, the head of each executive agency shall— 


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1 (1) report annually to the Director on the 

2 progress of the executive agency in implementing the 

3 requirements described in this section for the previous 

4 year; and 

5 (2) include the information described in para6 graph (1) in a publicly available report that is re7 quired under another provision of law. 

8 (e) COMPLIANCE WITH UNITED STATES WEBSITE

9 STANDARDS.—Any website of an executive agency that is 

10 made available to the public after the date of enactment 

11 of this Act shall be in compliance with the website standards 

12 of the Technology Transformation Services of the General 

13 Services Administration. 

14 SEC. 4. DIGITIZATION OF GOVERNMENT SERVICES AND 

15 FORMS. 

16 (a) NON-DIGITAL SERVICES.—Not later than 180 days 

17 after the date of enactment of this Act, the Director shall 

18 issue guidance to the head of each executive agency that es19 tablishes a process for the executive agency to— 

20 (1) identify public non-digital, paper-based, or 

21 in-person Government services; and 

22 (2) include in the budget request of the executive 

23 agency— 

24 (A) a list of non-digital services with the 

25 greatest impact that could be made available to 


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1 the public through an online, mobile-friendly, 

2 digital service option in a manner that decreases 

3 cost, increases digital conversion rates, and im4 proves customer experience; and 

5 (B) an estimation of the cost and schedule 

6 associated with carrying out the modernization 

7 described in subparagraph (A). 

8 (b) SERVICES REQUIRED TO BE DIGITAL.—The head 

9 of each executive agency shall regularly review public-facing 

10 applications and services to ensure that those applications 

11 and services are, to the greatest extent practicable, made 

12 available to the public in a digital format. 

13 (c) FORMS REQUIRED TO BE DIGITAL.—Not later 

14 than 2 years after the enactment of this Act, the head of 

15 each executive agency shall ensure that any paper based 

16 form that is related to serving the public is made available 

17 in a digital format that meets the requirements described 

18 in section 3(a). 

19 (d) NON-DIGITIZABLE PROCESSES.—If the head of an 

20 executive agency cannot make available in a digital format 

21 under this section an in-person Government service, form, 

22 or paper-based process, the head of the executive agency 

23 shall document— 

24 (1) the title of the in-person Government service, 

25 form, or paper-based process; 


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1 (2) a description of the in-person Government 

2 service, form, or paper-based process; 

3 (3) each unit responsible for the in-person Gov4 ernment service, form, or paper-based process and the 

5 location of each unit in the organizational hierarchy 

6 of the executive agency; 

7 (4) any reasons why the in-person Government 

8 service, form, or paper-based process cannot be made 

9 available under this section; and 

10 (5) any potential solutions that could allow the 

11 in-person Government service, form, or paper-based 

12 process to be made available under this section, in13 cluding the implementation of existing technologies, 

14 procedural changes, regulatory changes, and legisla15 tive changes. 

16 (e) PHYSICAL AVAILABILITY.—Each executive agency 

17 shall maintain an accessible method of completing digital 

18 services through in-person, paper-based, or other means, 

19 such that individuals without the ability to use digital serv20 ices are not deprived of or impeded in access to those digital 

21 services. 

22 SEC. 5. ELECTRONIC SIGNATURES. 

23 Not later than 180 days after the date of the enactment 

24 of this Act, the head of each executive agency shall submit 

25 to the Director and the appropriate congressional commitVerDate Sep 11 2014 20:55 Nov 29, 2018 Jkt 089200 PO 00000 Frm 00008 Fmt 6652 Sfmt 6203 E:\BILLS\H5759.RH H5759

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1 tees a plan to accelerate the use of electronic signatures 

2 standards established under the Electronic Signatures in 

3 Global and National Commerce Act (15 U.S.C. 7001 et 

4 seq.). 

5 SEC. 6. CUSTOMER EXPERIENCE AND DIGITAL SERVICE DE6 LIVERY. 

7 The Chief Information Officer of each executive agency, 

8 or a designee, shall— 

9 (1) coordinate and ensure alignment of the inter10 nal and external customer experience programs and 

11 strategy of the executive agency; 

12 (2) coordinate with the management leaders of 

13 the executive agency, including the head of the execu14 tive agency, the Chief Financial Officer, and any pro15 gram manager, to ensure proper funding to support 

16 the implementation of this Act; 

17 (3) continually examine the digital service deliv18 ery strategy of the executive agency to the public and 

19 submit recommendations to the head of the executive 

20 agency providing guidance and best practices suitable 

21 to the mission of the executive agency; 

22 (4) using qualitative and quantitative data ob23 tained from across the executive agency relating to the 

24 experience and satisfaction of customers, identify 


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1 areas of concern that need improvement and improve 

2 the delivery of customer service; 

3 (5) coordinate and ensure, with the approval of 

4 the head of the executive agency, compliance by the 

5 executive agency with section 3559 of title 44, United 

6 States Code; and 

7 (6) to the extent practicable, coordinate with 

8 other agencies and seek to maintain as much stand9 ardization and commonality with other agencies as 

10 practicable in implementing the requirements of this 

11 Act, to best enable future transitions to centralized 

12 shared services. 

13 SEC. 7. STANDARDIZATION. 

14 (a) DESIGN AND IMPLEMENTATION.—Each executive 

15 agency shall, to the extent practicable, seek to maintain as 

16 much standardization and commonality with other execu17 tive agencies as practicable in implementing the require18 ments of this Act to best enable future transitions to central19 ized shared services. 

20 (b) COORDINATION.—The Chief Information Officer of 

21 each executive agency, or a designee, shall coordinate the 

22 implementation of the requirements of this Act, including 

23 the development of standards and commonalities. 

24 (c) FEDERAL SUPPLY SCHEDULE.— 


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1 (1) IN GENERAL.—The General Services Admin2 istration shall make available under a Federal Sup3 ply Schedule the systems and services necessary to ful4 fill the requirements of this Act. 

5 (2) REQUIREMENTS.—The Federal Supply 

6 Schedule described in paragraph (1) shall, to the ex7 tent practicable, ensure interoperability between exec8 utive agencies, compliance with industry standards, 

9 and adherence to best practices for design, accessi10 bility, and information security. 


pamtmann on DSKBFK8HB2PROD with BILLS
Union Calendar No. 821 

115TH CONGRESS 

2D SESSION H. R. 5759 

[Report No. 115–1055] 

A BILL 

To improve executive agency digital services, and 

N

for other purposes. 

OVEMBER 29, 2018 

Reported with an amendment, committed to the Comand ordered to be printed mittee of the Whole House on the State of the Union, 


pamtmann on DSKBFK8HB2PROD with BILLS