II 

115TH CONGRESS 

2D SESSION H. R. 5759 

IN THE SENATE OF THE UNITED STATES 

DECEMBER 3, 2018 

Received 

AN ACT 

To improve executive agency digital services, and for other 

purposes. 

1 Be it enacted by the Senate and House of Representa2 tives of the United States of America in Congress assembled, 


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1 SECTION 1. SHORT TITLE. 

2 This Act may be cited as the ‘‘21st Century Inte3 grated Digital Experience Act’’ or the ‘‘21st Century 

4 IDEA’’. 

5 SEC. 2. DEFINITIONS. 

6 In this Act: 

7 (1) DIRECTOR.—The term ‘‘Director’’ means 

8 the Director of the Office of Management and Budg9 et. 

10 (2) EXECUTIVE AGENCY.—The term ‘‘executive 

11 agency’’ has the meaning given the term ‘‘Executive 

12 agency’’ in section 105 of title 5, United States 

13 Code. 

14 SEC. 3. WEBSITE MODERNIZATION. 

15 (a) REQUIREMENTS FOR NEW WEBSITES AND DIG16 ITAL SERVICES.—Not later than 180 days after the date 

17 of enactment of this Act, an executive agency that creates 

18 a website or digital service that is intended for use by the 

19 public, or conducts a redesign of an existing legacy website 

20 or digital service that is intended for use by the public, 

21 shall ensure to the greatest extent practicable that any 

22 new or redesigned website, web-based form, web-based ap23 plication, or digital service— 

24 (1) is accessible to individuals with disabilities 

25 in accordance with section 508 of the Rehabilitation 

26 Act of 1973 (29 U.S.C. 794d); 


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1 (2) has a consistent appearance; 

2 (3) does not overlap with or duplicate any leg3 acy websites and, if applicable, ensure that legacy 

4 websites are regularly reviewed, eliminated, and con5 solidated; 

6 (4) contains a search function that allows users 

7 to easily search content intended for public use; 

8 (5) is provided through an industry standard 

9 secure connection; 

10 (6) is designed around user needs with data11 driven analysis influencing management and develop12 ment decisions, using qualitative and quantitative 

13 data to determine user goals, needs, and behaviors, 

14 and continually test the website, web-based form, 

15 web-based application, or digital service to ensure 

16 that user needs are addressed; 

17 (7) provides users of the new or redesigned 

18 website, web-based form, web-based application, or 

19 digital service with the option for a more customized 

20 digital experience that allows users to complete dig21 ital transactions in an efficient and accurate man22 ner; and 

23 (8) is fully functional and usable on common 

24 mobile devices. 


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1 (b) REQUIREMENTS FOR EXISTING EXECUTIVE

2 AGENCY WEBSITES AND DIGITAL SERVICES.—Not later 

3 than 1 year after the date of enactment of this Act, the 

4 head of each executive agency that maintains a website 

5 or digital service that is made available to the public 

6 shall— 

7 (1) review each website or digital service; and 

8 (2) submit to Congress a report that includes— 

9 (A) a list of the websites and digital serv10 ices maintained by the executive agency that 

11 are most viewed or utilized by the public or are 

12 otherwise important for public engagement; 

13 (B) from among the websites and digital 

14 services listed under subparagraph (A), a 

15 prioritization of websites and digital services 

16 that require modernization to meet the require17 ments under subsection (a); and 

18 (C) an estimation of the cost and schedule 

19 of modernizing the websites and digital services 

20 prioritized under subparagraph (B). 

21 (c) INTERNAL DIGITAL SERVICES.—The head of each 

22 executive agency shall ensure, to the greatest extent prac23 ticable, that any Intranet established after the date of en24 actment of this Act conforms to the requirements de25 scribed in subsection (a). 


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1 (d) PUBLIC REPORTING.—Not later than 1 year after 

2 the date of enactment of this Act and every year thereafter 

3 for 4 years, the head of each executive agency shall— 

4 (1) report annually to the Director on the 

5 progress of the executive agency in implementing the 

6 requirements described in this section for the pre7 vious year; and 

8 (2) include the information described in para9 graph (1) in a publicly available report that is re10 quired under another provision of law. 

11 (e) COMPLIANCE WITH UNITED STATES WEBSITE

12 STANDARDS.—Any website of an executive agency that is 

13 made available to the public after the date of enactment 

14 of this Act shall be in compliance with the website stand15 ards of the Technology Transformation Services of the 

16 General Services Administration. 

17 SEC. 4. DIGITIZATION OF GOVERNMENT SERVICES AND 

18 FORMS. 

19 (a) NON-DIGITAL SERVICES.—Not later than 180 

20 days after the date of enactment of this Act, the Director 

21 shall issue guidance to the head of each executive agency 

22 that establishes a process for the executive agency to— 

23 (1) identify public non-digital, paper-based, or 

24 in-person Government services; and 


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1 (2) include in the budget request of the execu2 tive agency— 

3 (A) a list of non-digital services with the 

4 greatest impact that could be made available to 

5 the public through an online, mobile-friendly, 

6 digital service option in a manner that de7 creases cost, increases digital conversion rates, 

8 and improves customer experience; and 

9 (B) an estimation of the cost and schedule 

10 associated with carrying out the modernization 

11 described in subparagraph (A). 

12 (b) SERVICES REQUIRED TO BE DIGITAL.—The head 

13 of each executive agency shall regularly review public-fac14 ing applications and services to ensure that those applica15 tions and services are, to the greatest extent practicable, 

16 made available to the public in a digital format. 

17 (c) FORMS REQUIRED TO BE DIGITAL.—Not later 

18 than 2 years after the enactment of this Act, the head 

19 of each executive agency shall ensure that any paper based 

20 form that is related to serving the public is made available 

21 in a digital format that meets the requirements described 

22 in section 3(a). 

23 (d) NON-DIGITIZABLE PROCESSES.—If the head of 

24 an executive agency cannot make available in a digital for25 mat under this section an in-person Government service, 


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1 form, or paper-based process, the head of the executive 

2 agency shall document— 

3 (1) the title of the in-person Government serv4 ice, form, or paper-based process; 

5 (2) a description of the in-person Government 

6 service, form, or paper-based process; 

7 (3) each unit responsible for the in-person Gov8 ernment service, form, or paper-based process and 

9 the location of each unit in the organizational hier10 archy of the executive agency; 

11 (4) any reasons why the in-person Government 

12 service, form, or paper-based process cannot be 

13 made available under this section; and 

14 (5) any potential solutions that could allow the 

15 in-person Government service, form, or paper-based 

16 process to be made available under this section, in17 cluding the implementation of existing technologies, 

18 procedural changes, regulatory changes, and legisla19 tive changes. 

20 (e) PHYSICAL AVAILABILITY.—Each executive agen21 cy shall maintain an accessible method of completing dig22 ital services through in-person, paper-based, or other 

23 means, such that individuals without the ability to use dig24 ital services are not deprived of or impeded in access to 

25 those digital services. 


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1 SEC. 5. ELECTRONIC SIGNATURES. 

2 Not later than 180 days after the date of the enact3 ment of this Act, the head of each executive agency shall 

4 submit to the Director and the appropriate congressional 

5 committees a plan to accelerate the use of electronic signa6 tures standards established under the Electronic Signa7 tures in Global and National Commerce Act (15 U.S.C. 

8 7001 et seq.). 

9 SEC. 6. CUSTOMER EXPERIENCE AND DIGITAL SERVICE DE10 LIVERY. 

11 The Chief Information Officer of each executive agen12 cy, or a designee, shall— 

13 (1) coordinate and ensure alignment of the in14 ternal and external customer experience programs 

15 and strategy of the executive agency; 

16 (2) coordinate with the management leaders of 

17 the executive agency, including the head of the exec18 utive agency, the Chief Financial Officer, and any 

19 program manager, to ensure proper funding to sup20 port the implementation of this Act; 

21 (3) continually examine the digital service deliv22 ery strategy of the executive agency to the public 

23 and submit recommendations to the head of the ex24 ecutive agency providing guidance and best practices 

25 suitable to the mission of the executive agency; 


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1 (4) using qualitative and quantitative data ob2 tained from across the executive agency relating to 

3 the experience and satisfaction of customers, identify 

4 areas of concern that need improvement and im5 prove the delivery of customer service; 

6 (5) coordinate and ensure, with the approval of 

7 the head of the executive agency, compliance by the 

8 executive agency with section 3559 of title 44, 

9 United States Code; and 

10 (6) to the extent practicable, coordinate with 

11 other agencies and seek to maintain as much stand12 ardization and commonality with other agencies as 

13 practicable in implementing the requirements of this 

14 Act, to best enable future transitions to centralized 

15 shared services. 

16 SEC. 7. STANDARDIZATION. 

17 (a) DESIGN AND IMPLEMENTATION.—Each executive 

18 agency shall, to the extent practicable, seek to maintain 

19 as much standardization and commonality with other exec20 utive agencies as practicable in implementing the require21 ments of this Act to best enable future transitions to cen22 tralized shared services. 

23 (b) COORDINATION.—The Chief Information Officer 

24 of each executive agency, or a designee, shall coordinate 


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1 the implementation of the requirements of this Act, includ2 ing the development of standards and commonalities. 

3 (c) FEDERAL SUPPLY SCHEDULE.— 

4 (1) IN GENERAL.—The General Services Ad5 ministration shall make available under a Federal 

6 Supply Schedule the systems and services necessary 

7 to fulfill the requirements of this Act. 

8 (2) REQUIREMENTS.—The Federal Supply 

9 Schedule described in paragraph (1) shall, to the ex10 tent practicable, ensure interoperability between ex11 ecutive agencies, compliance with industry stand12 ards, and adherence to best practices for design, ac13 cessibility, and information security. 

Passed the House of Representatives November 29, 

2018. 

Attest: KAREN L. HAAS, 

Clerk. 


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