[Federal Register Volume 72, Number 218 (Tuesday, November 13, 2007)]
[Notices]
[Pages 63911-63912]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 07-5610]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Administration for Children and Families


Proposed Information Collection Activity; Comment Request

Proposed Projects:

    Title: Data Collection Plan for the Customer Satisfaction 
Evaluation of Child Welfare Information Gateway.
    OMB No.: 0970-0303.
    Description: The National Clearinghouse on Child Abuse and Neglect 
Information (NCCAN) and the National Adoption Information Clearinghouse 
(NAIC) received OMB approval to collect data for a customer 
satisfaction evaluation under OMB control number 0970-0303. On June 20, 
2006, NCCAN and NAIC were consolidated into Child Welfare Information 
Gateway (CWIG). In response to this consolidation, the

[[Page 63912]]

proposed information collection activities include revisions to the 
Customer Satisfaction Evaluation approved under OMB control number 
0970-0303.
    CWIG is a service of the Children's Bureau, a component within the 
Administration for Children and Families, and CWIG is dedicated to the 
mission of connecting professionals and concerned citizens to 
information on programs, research, legislation, and statistics 
regarding the safety, permanency, and well-being of children and 
families. CWIG's main functions are identifying information needs, 
locating and acquiring information, creating information, organizing 
and storing information, disseminating information, and facilitating 
information exchange among professionals and concerned citizens. A 
number of vehicles are employed to accomplish these activities, 
including, but not limited to, Web site hosting, discussions with 
customers, and dissemination of publications (both print and 
electronic).
    The Customer Satisfaction Evaluation was initiated in response to 
Executive Order 12862 issued on September 11, 1993. The order calls for 
putting customers first and striving for a customer-driven government 
that matches or exceeds the best service available in the private 
sector. To that end, CWIG's evaluation is designed to better understand 
the kind and quality of services customers want, as well as customers' 
level of satisfaction with existing services. The proposed data 
collection activities for the evaluation include customer satisfaction 
surveys, customer comment cards, selected publication surveys, and 
focus groups.
    Respondents: Child Welfare Information Gateway customers.

                                             Annual Burden Estimates
----------------------------------------------------------------------------------------------------------------
                                                             Number of        Average burden
             Instrument                   Number of        responses per     hours per survey     Total burden
                                         respondents     survey respondent       response            hours
----------------------------------------------------------------------------------------------------------------
Customer Satisfaction Survey--Web                 1,545                 16              .0048              118.7
 site Delivery......................
Customer Satisfaction Survey--E-mail                 29                 14              .0048                1.9
 Delivery...........................
Customer Satisfaction Survey--Print                  31                 14              .0048                2.1
 Delivery...........................
Customer Satisfaction Survey--Phone                 171                 14              .0063               15.1
 Delivery...........................
Comment Card........................                264                  3              .0048                3.8
Selected Publications Survey........                 85                 11              .0048                4.5
Focus Group Guide...................                 28                 16              .0625                 28
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    Estimated total annual burden hours: 174.1.
    In compliance with the requirements of Section 3506(2)(A) of the 
Paperwork Reduction Act of 1995, the Administration for Children and 
Families is soliciting public comment on the specific aspects of the 
information collection described above. Copies of the proposed 
collection of information can be obtained and comments may be forwarded 
by writing to the Administration for Children and Families, Office of 
Administration, Office of Information Services, 370 L'Enfant Promenade, 
CW, Washington, DC 20447, Attn: ACF Reports Clearance Officer. E-mail 
address: infocollection@ acf.hhs.gov. All requests should be identified 
by the title of the information collection.
    The Department specifically requests comments on: (a) Whether the 
proposed collection of information is necessary for the proper 
performance of the functions of the agency, including whether the 
information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the proposed collection of 
information; (c) the quality, utility, and clarity of the information 
to be collection; and (d) ways to minimize the burden of the collection 
of information on respondents, including through the use of automated 
collection techniques or other forms of information technology. 
Consideration will be given to comments and suggestions submitted 
within 60 days of this publication.

    Dated: November 6, 2007.
Robert Sargis,
Reports Clearance Officer.
[FR Doc. 07-5610 Filed 11-9-07; 8:45 am]
BILLING CODE 4184-01-M