ston-ex1046_765.htm



 

Exhibit 10.46

MASTER SERVICES AGREEMENT

(UNIONIZED LOCATIONS)

BY AND BETWEEN

STONEMOR OPERATING LLC 

AND 

RICKERT LANDSCAPING, INC.

 

 

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MASTER SERVICES AGREEMENT

(UNIONIZED LOCATIONS)

This MASTER SERVICES AGREEMENT (UNIONIZED LOCATIONS) (“Master Agreement”) is entered into on April 2, 2020 and made effective as of April 1, 2020 (the “Effective Date”), by and between STONEMOR OPERATING LLC, a Delaware limited liability company (together with its successors or assigns, “Customer”), and RICKERT LANDSCAPING, INC., a Pennsylvania corporation (“Supplier”), an Affiliate of Moon Landscaping, Inc., a Pennsylvania corporation (“Moon”).

RECITALS


	
1.
	
Having completed one or more Pilot Periods (as defined in those certain Transition Services Agreements executed by Customer and Moon prior to the date hereof (the “Transition Services Agreements”)), Customer and Supplier now desire to enter into this Master Services Agreement (Unionized Locations), pursuant to which Customer is engaging Supplier to develop, implement and provide all manner of property management and operational services at each of the funeral homes, cemeteries and other properties owned by Customer, the locations of which are identified on Schedule 1 attached hereto and made a part hereof (the “Properties”), in accordance with the roll-out schedule attached hereto as Schedule 1.





	
2.
	
The Properties covered by this Master Agreement represent properties where certain of the personnel currently employed by Customer are represented by a union (individually and collectively, the “Union”).  Subject to the terms of this Master Agreement, Supplier agrees to make an offer of employment to certain of Customer’s employees, including those personnel represented by a Union. In connection therewith, Supplier agrees to recognize the Union and adopt each and every collective bargaining agreement to which Union and Customer are bound or enter into new collective bargaining agreements with Union (individually and collectively, the “Collective Bargaining Agreement”).  Rickert Landscaping, Inc. and Moon Landscaping, Inc. are Affiliated entities commonly owned and controlled by the same parent entity (“Parent”).  Rickert Landscaping, Inc. is the entity Parent has designated to handle all Union matters, including entering into or adopting Collective Bargaining Agreements; accordingly, Rickert Landscaping, Inc. is entering into this Master Services Agreement for the provision of Services at Customer’s unionized locations. Concurrently with the execution of this Master Agreement, Customer has entered into a Master Services Agreement with Moon for the provision of Services at Customer’s non-unionized locations.  





	
3.
	
The purpose and objective of this Agreement is to consolidate all of Customer’s property management and operational responsibilities under one entity, utilizing trained personnel and customized business processes and systems.





	
4.
	
Supplier has developed, implemented and provided the Services to Customer at certain Pilot Locations (as defined in the Transition Services Agreements) on a scale similar to that contemplated in this Agreement; has the trained personnel and the business processes and systems necessary to provide the Services to Customer; and desires to provide such Services to Customer.




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AGREEMENT

NOW, THEREFORE, in consideration of the mutual covenants and promises made by the parties hereto, Customer and Supplier mutually agree to the following terms and conditions:


	
1.
	
Structure of Agreement.  The Parties agree to the terms and conditions set forth in this Master Agreement and in the Statement of Work executed by the Parties referencing this Master Agreement. The Statement of Work is incorporated into this Master Agreement, and the applicable portions of this Master Agreement are incorporated into the Statement of Work. The Statements of Work and this Master Agreement are herein collectively referred to as the “Agreement.”




(a)Components of the Agreement. The Agreement consists of:


	
 
	
(i)
	
the provisions set forth in this Master Agreement and the Exhibits and Schedules referenced herein;





	
 
	
(ii)
	
the Statement of Work attached hereto as Exhibit B (Statement of Work) and the Schedules referenced therein, with such additions, deletions and modifications as the Parties may agree; and





	
 
	
(iii)
	
any additional Statements of Work executed by the Parties pursuant to this Master Agreement, including the Schedules referenced in each such Statement of Work.





	
 
	
(b)
	
Definitions. All capitalized terms used in the Agreement shall have the meanings set forth in Exhibit A (Definitions). Other capitalized terms used in the Agreement are defined where they are used and have the meanings so indicated.





	
 
	
(c)
	
Statements of Work. The Services will be described in and be the subject of (i) one or more Statements of Work executed by the Parties pursuant to this Master Agreement, and (ii) this Master Agreement. 





	
 
	
(d)
	
Deviations from Master Agreement, Priority. In the event of a conflict, the terms of the Statements of Work shall be governed by the terms of this Master Agreement, unless an individual Statement of Work expressly and specifically notes the deviations from the terms of this Master Agreement. In the event of a conflict, the terms of each Statement of Work shall govern the terms of the Schedules referenced therein. In the event of a conflict, the terms of this Master Agreement shall govern the terms of the Exhibits referenced herein.   





	
2.
	
Term of Agreement.  The Term of the Agreement will begin as of the Effective Date and will terminate at 11:59 pm Eastern Daylight Time on December 31, 2024, unless terminated earlier pursuant to Section 17 of this Agreement. 





	
3.
	
The Services.  For purposes of this Agreement, “Services” means (i) services, functions, responsibilities, activities, tasks and projects to be performed by Supplier set forth in the Agreement, as they may evolve and be supplemented and enhanced during the Term; (ii) the functions, responsibilities, activities, tasks and projects not specifically described in the Agreement as a part of Services which are required for the proper performance and provision of the Services or are an inherent part of, or necessary subpart included within, the Services; 




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(iii) services, functions, responsibilities, activities, tasks and projects that are of a nature and type that would ordinarily be performed by a company in the Customer’s industry sector, even if not specifically described in the Agreement; and (iv) services, functions, responsibilities, activities, tasks and projects routinely performed by the Customer personnel and subcontractors who are transitioned to Supplier, displaced or whose functions were displaced as a result of the Agreement, even if not specifically described in the Agreement. 





	
 
	
(a)
	
Obligation to Provide Services; Scheduling.




 


	
 
	
(i)
	
Obligation to Provide Services. Starting on the Effective Date and continuing during the Term, Supplier shall provide the Services described in the Statement of Work to, and perform the Services for, Customer in accordance with the Statement of Work and the Agreement. 





	
 
	
(ii)
	
Responsibilities. Supplier and Customer will each perform their respective duties, obligations and responsibilities (“Responsibilities”) as set forth in each Statement of Work. Customer’s failure to perform a Responsibility will excuse Supplier’s obligation to perform its corresponding obligations under the Agreement only if Supplier provides written notice to Customer of such failure and demonstrates that: (i) Customer’s failure was the direct cause of Supplier’s inability to perform; and (ii) Supplier could not have continued performance by using reasonable methods, activities and procedures. In the event of (i) and (ii), Supplier will be excused from performance of those Services impacted by Customer’s failure to perform only to the extent that, and for so long as, Customer’s failure to perform its Responsibilities prevents Supplier’s performance, and provided that Supplier takes reasonable steps to mitigate the effects of Customer’s failure to perform.





	
 
	
(iii)
	
Scheduling and Communication.  Customer and Supplier shall schedule Services and track the completion of Services through a mutually acceptable scheduling and performance tracking tool (e.g., Smartsheet), pursuant to which: 





	
 
	
(A)
	
Customer will be responsible for task requests, quality standards and timeline requirements;





	
 
	
(B)
	
Supplier will be responsible for task scheduling, resource allocation, and current/completion status;





	
 
	
(C)
	
Each party to assign dedicated resources to manage and maintain access, system privileges and capabilities for their employees; and





	
 
	
(D)
	
Both parties to embed mutually agreeable performance metrics and customer complaint resolution requirements in the scheduling and performance-tracking tool.




Customer and Supplier agree that Services will be performed in accordance with the Work Order Management System (“WOMS”) attached hereto as Schedule 2, including the Quality Standards described therein.  The WOMS has been prepared by Customer and accepted by Supplier.  Any proposed updates thereto, which, from time to time, may be necessary to reflect any substantive changes therein, will also be prepared by Customer and provided to Supplier (either in print or electronic 

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formats) within a reasonable time prior to the implementation of such changes.  Either Party may, from time to time, request updates or amendments to the WOMS.

(iv)Critical, Time-Sensitive Services; Self-Remedy.  If there is a critical and time-sensitive customer or safety-related Service (e.g., burial) that Supplier is unable to timely perform and/or deliver, and Customer has exhausted all available escalation pathways with Supplier, then, in order to ensure that such Service is handled timely, Customer shall have the right to perform and/or deliver such Service, or engage a Third Party to do so, and all costs and expenses associated therewith that are incurred by Customer will be Supplier’s responsibility and will be deducted from the next Service Fee installment due Supplier. 

 


	
 
	
(b)
	
Compliance with Laws and Policies.





	
 
	
(i)
	
Generally. Supplier shall perform the Services in compliance with:





	
 
	
(A)
	
all Laws applicable to Supplier in its performance and delivery of the Services;





	
 
	
(B)
	
all Laws applicable to the portion of the operations of the Customer performed by Supplier as part of the Services, just as if the Customer performed the Services itself, as interpreted, augmented and/or modified by the Customer Compliance Directives (collectively, the “Customer Compliance Requirements”); and





	
 
	
(C)
	
all policies and procedures of general application of the Customer as published by Customer from time to time and delivered to Supplier.





	
 
	
(ii)
	
Customer Compliance Directives. From time to time Customer may instruct Supplier in writing as to compliance with any of the Customer Compliance Requirements and changes in Supplier’s policies and procedures relating to such compliance (a “Customer Compliance Directive”). Supplier is authorized to act and rely on, and shall promptly implement, each Customer Compliance Directive in the performance and delivery of the Services, subject to the provisions of Section 3(b)(iii) below.





	
 
	
(iii)
	
Regulatory Changes. Supplier shall, with Customer’s approval and at Supplier’s expense, conform the Services in a timely manner to any changes in the compliance matters referred to in Section (A) above. Supplier shall also, with Customer’s approval, conform the Services in a timely manner to any change in Customer Compliance Requirements (including Customer Compliance Directives). 





	
 
	
(c)
	
Procedures Manuals; Training. 





	
 
	
(i)
	
Content. Supplier shall perform the Services in accordance with the policies and procedures documented in an operational procedures manual to be developed by Supplier (which may include video-taped training materials) on or before May 1, 2020, and subject to the review and written approval of Customer (as approved by Customer, each, a “Procedures Manual”). Procedures Manuals shall be written explicitly and comprehensively enough to enable the Customer to readily understand the Services Supplier is to perform and how such Services will be performed. 




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(ii)
	
Updates. Supplier will be responsible for the preparation of the Procedures Manuals and will prepare and provide to Customer, in both print and electronic formats, proposed updates thereto as necessary to reflect any substantive changes therein within a reasonable time prior to the implementation of such changes. Either Party may, from time to time, request updates or amendments to the Procedures Manuals. 





	
 
	
(d)
	
Performance and Service Levels; Partner Meetings. Supplier agrees that the performance of the Services will meet or exceed the “Success Metrics” set forth on Exhibit C attached hereto, and the Service level specifications described in (or attached as a Schedule to) the Statement of Work. In order to evaluate the quality of the Services during the Term, and to identify changes and/or improvements to the overall program, Customer and Supplier will attend monthly review meetings to discuss, among other things, the timing and status of the roll-out schedule, potential changes to the Statement of Work or the Service level specifications, New Services (if any), program improvements and expectations. In addition, Customer and Supplier will attend quarterly business review meetings with executive-level representatives of each Party to discuss, among other things, growth opportunities, program improvements and expectations.  





	
 
	
(e)
	
Disaster Recovery Services.  Supplier shall, within thirty (30) days of the Effective Date or such later timeframe as may be approved by Customer, develop a Disaster Recovery Plan adapted to the provision of the Services, which Supplier shall have the capacity to execute and perform. The Disaster Recovery Plan shall be subject to the review, audit and written approval of Customer. Supplier agrees to implement, maintain and improve the Disaster Recovery Plan as necessary to keep the plan current with applicable industry standards and best practices, or as otherwise necessary to satisfy Supplier’s obligations under the Agreement. Prior to implementing any material change to the Disaster Recovery Plan, Supplier will provide Customer a copy of such change for Customer’s consent.  Upon Supplier’s determination of a disaster or the possibility of the occurrence of a disaster situation, Supplier shall promptly notify Customer and implement the Disaster Recovery Plan. During any disaster, Supplier will notify Customer daily of the status of the disaster. During a disaster, Supplier will not give greater priority to any of its other customers in its recovery efforts than it gives to the Customer. Upon conclusion of a disaster, Supplier will as soon as reasonably practicable, provide Customer with an incident report detailing the reason for the disaster and all actions taken by Supplier to resolve and/or respond to the disaster.





	
 
	
(f)
	
Hazardous Materials.




 


	
 
	
(i)
	
Supplier shall not bring any hazardous materials onto the Properties, except for those used in the ordinary course of landscape services. All hazardous materials brought onto the Properties by Supplier shall be used and disposed of in full compliance with all applicable local, county, state and federal governmental laws and regulations and manufacturer directions.





	
 
	
(ii)
	
For minor releases of hazardous materials (immaterial quantities of gasoline, oil, antifreeze, etc.), Supplier staff shall:





	
 
	
(A)
	
Immediately call the appropriate Customer representative at the affected Property to report the spill and document the release of hazardous materials at the location; and




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(B)
	
Use the spill kit (if available at the Property) to clean up the spill (all foreman are to be trained in minor spill containment).





	
 
	
(iii)
	
In case of a large release, Supplier staff shall immediately report the release to the local fire department or other applicable local agency/department, Supplier’s manager, and the appropriate Customer representative at the affected Property. The fire department or other applicable local agency/department will, at Supplier’s expense if applicable, take over the incident and do one of the following:





	
 
	
(A)
	
Contain the release of hazardous materials to their ability; or





	
 
	
(B)
	
Contact a qualified contractor, who will be paid by Supplier to handle larger releases that the fire department or other applicable local agency/department is not capable of handling.





	
 
	
(iv)
	
For all spills, Supplier shall, at its expense:





	
 
	
(A)
	
Evacuate employees and bystanders from the area immediately;





	
 
	
(B)
	
Ensure all people avoid contact with the hazardous materials;





	
 
	
(C)
	
Control the release to the level of its staff’s training; and





	
 
	
(D)
	
Retain a qualified contractor or vendor to properly dispose of the hazardous material and document the disposal in accordance with applicable laws or regulations and perform any remediation required by applicable laws or regulations as a result of such release.




 


	
4.
	
New Services. During the Term, Customer may request that Supplier provide New Services. New Services may be activities that are performed on a continuous basis for the remainder of the Term or activities that are performed on a project basis. If, after review of the Statement(s) of Work, it is determined that the service could qualify as an existing Service, then the Parties will treat such service as an existing Service and Supplier will perform such service in accordance with its existing obligation to perform the Services. If the service does not qualify as an existing Service, then that service will be deemed a New Service. To request a New Service, Customer will deliver to Supplier a written request with reasonable detail regarding such service through the scheduling and performance tracking tool described in Section 3(a)(iii) above (the “New Service Request”).  




Upon receipt of Customer’s New Service Request, Supplier may prepare and deliver to Customer a written statement (the “New Service Response”) describing any changes in products, services, assignment of personnel and other resources that Supplier believes would be required. No New Service implementation shall occur without the mutual agreement of the Parties to the terms and conditions of such New Service including any additional Service Fee associated therewith. Any agreement of the Parties with respect to New Services will be in writing, will constitute an amendment to the Agreement and shall also become a “Service” and be reflected in a new Statement of Work hereto or in an amendment to the existing Statement of Work hereunder.


	
5.
	
Vehicle and Equipment Leasing. The Parties agree that Supplier has leased or will lease from Customer the vehicles and equipment used to service the Properties, identified on Schedule 3 attached hereto (collectively, the “Vehicles and Equipment”), for the duration of the Term. 




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During the Term, Supplier shall at its sole cost and expense (i) maintain the Vehicles and Equipment in good operating condition, subject to normal wear and tear, and (ii) undertake all repairs and preventive maintenance on the Vehicles and Equipment in accordance with the applicable manufacturer’s recommendations. With respect to those Vehicles and Equipment that may be leased by Customer from third parties, Supplier agrees to utilize said Vehicles and Equipment in a manner that does not render Customer in default under such third party leases. Customer shall be responsible for insuring the Vehicles and Equipment for the duration of the term. Notwithstanding anything to the contrary set forth herein, Customer and Supplier acknowledge and agree that Supplier has been leasing certain of the Vehicles and Equipment since the “Effective Date” identified in each of the prior Transition Services Agreements, and that each party’s respective obligations relative thereto commenced as of such “Effective Date” and will continue for the duration of the Term of this Agreement in accordance with the provisions set forth herein. 

 

Customer will transfer title to all Vehicles and Equipment then owned by Customer to Supplier at the expiration of the Term on December 31, 2024, and thereafter, Supplier shall be solely responsible for all such Vehicles and Equipment. 

 


	
6.
	
Services Performed by Customer or Third Parties.  Supplier is engaged by Customer on a non-exclusive basis to provide the Services under the Agreement. Accordingly, Customer retains the right, exercisable in its sole discretion, to perform itself, or retain Third Parties to perform, any service, function, responsibility, activity or task that is within the scope of the Services or would constitute a New Service.





	
7.
	
Service Fee; Property Enhancement Budgets: For Services performed during the Term of this Agreement, Customer shall pay Supplier a bi-monthly service fee in the amount set forth on the Pricing Schedule attached hereto as Schedule 4 (the “Service Fee”), which Service Fee is inclusive of all applicable taxes (including sales tax).  Invoices shall be due from Supplier on the first (1st) and fifteenth (15th) day of each calendar month, and shall be processed and paid by Customer in the nearest following accounts payable processing cycle.   




The Service Fee may be increased by mutual consent of the parties if (1) Customer acquires additional Properties for which Services are needed, or (2) there is a material increase in the scope of Services described in the Statement of Work attached hereto. The Service Fee may be decreased, but only at Customer’s direction, if (1) Customer sells or otherwise disposes of any of the Properties for which Services are being provided, in which event the Service Fee will be decreased by the amount allocated to said Property or Properties as set forth on Schedule 4 attached hereto (subject to the year over year adjustments reflected on Schedule 4), or (2) there is a material reduction in the scope of Services described in the Statement of Work attached hereto, in which event the Service Fee will be decreased by an amount mutually agreed to by Customer and Supplier.  

Customer and Supplier shall meet in the fourth quarter of each calendar year to establish a mutually acceptable property enhancement budget for the Properties then covered by this Agreement (each a “Property Enhancement Budget”).  The Property Enhancement Budget shall identify for the following calendar year additional modest Property-specific 

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beautification, appearance enhancing or efficiency-driven projects, together with pricing and timelines associated with these activities, which are outside the normal scope of Services. To the extent there are any additional costs and expenses associated with the projects identified in the Property Enhancement Budget, the parties will cooperate with each other in good faith to determine how such costs and expenses will be allocated between the parties.  


	
8.
	
Employees. 





	
 
	
(a)
	
Customer shall identify the personnel currently employed by Customer who perform functions related to the Services, and whose positions will be displaced as a result of the Agreement.  Supplier agrees to make an offer of employment to each of the employees so identified, it being understood and agreed that Supplier’s offer of employment will reflect benefits and compensation that are commensurate with those currently offered by Customer to said employees in order to minimize, to the fullest extent possible, employee attrition as a result of the transition contemplated herein.  Employees who accept such offers of employment (each, a “Rehired Employee”) shall become an employee of Supplier as of the Effective Date.  Effective as of the Effective Date, all Rehired Employees shall become employees of Supplier and shall cease to be employees of Customer.  Supplier shall be solely liable for all liabilities and obligations arising out of the employment of such Rehired Employees that arise after the Effective Date, and Customer shall remain liable, to the extent required by applicable Law, for all liabilities and obligations arising out of the employment of such Rehired Employees accrued up to but not including the Effective Date.   For the avoidance of doubt, as to those Rehired Employees engaged by Supplier prior to the date hereof pursuant to the Transition Services Agreements, the term “Effective Date” as used in the preceding sentence shall mean the Effective Date identified in each of the prior Transition Services Agreements.  




 


	
 
	
(b)
	
Supplier acknowledges and agrees that Rehired Employees may include personnel represented by a Union.  Supplier covenants and agrees to recognize the Union and adopt the Collective Bargaining Agreement or enter into a new Collective Bargaining Agreement with Union to the extent so required.




 


	
 
	
(c)
	
Supplier and its employees, affiliates, agents, contractors and subcontractors shall conduct themselves with an appropriate level of decorum when entering, conducting work at, and leaving the Properties and shall perform all Services and New Services in a manner that does not unreasonably disrupt, interfere with or disturb the conduct of Customer’s business or the use or enjoyment of the Properties by Customer or its invitees, licensees or permittees. 




 


	
 
	
(d)
	
Supplier shall provide all labor, material, equipment and fully-trained personnel necessary to perform the Services at the Properties.




 


	
 
	
(e)
	
Supplier shall perform driving and criminal backgrounds on all employees (including all temporary employees or independent consultants) before entry onto the Properties and annually thereafter.




 


	
 
	
(f)
	
Supplier is responsible for its employees’ behavior and appropriate appearance at all times, and will require its employees to act professionally and courteously. Supplier shall 




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maintain strict discipline among its employees, affiliates, agents, contractors and subcontractors at all times and will only employ persons with sufficient skill, training, ongoing safety training and experience to perform the tasks for which they are employed.




 


	
 
	
(g)
	
Supplier shall have an experienced supervisor on-site at all times when the Services are performed and such supervisor should be bilingual as necessary. 




 


	
 
	
(h)
	
Supplier shall provide its employees with appropriate uniforms, the style and color of which have been approved by the Customer.




 


	
 
	
(i)
	
Supplier is responsible for its own tools and equipment, their maintenance, and ensuring that all equipment remains in proper working order. 




 


	
 
	
(j)
	
Supplier shall be responsible for ensuring that its employees, affiliates, agents, contractors and subcontractors have received proper training and the appropriate personal protective equipment (such as hard hats, back belts and ear protection) to ensure safety and compliance with all applicable local, county, state and federal governmental laws and regulations (including, without limitation, OSHA).




 


	
 
	
(k)
	
All Services shall be performed in a good and workmanlike manner and in accordance with applicable local, county, state and federal governmental laws and regulations (including, without limitation, OSHA) and applicable professional horticulture standards, using appropriately trained, uniformed, and supervised personnel, and properly maintained equipment.




 


	
 
	
(l)
	
Any substances applied as part of the Services (including, without limitation, fertilizers, pesticides and herbicides) shall be applied strictly in accordance with all applicable local, county, state and federal governmental laws and regulations by properly licensed personnel, and in accordance with the manufacturer’s directions.




 


	
 
	
(m)
	
Supplier shall (and shall cause all subcontractors to), at Supplier’s expense, maintain all applicable licenses and permits necessary for the Services. Supplier shall provide proof of such licenses upon request. 




 


	
9.
	
Engagement of Third Parties by Supplier.  If, in the performance of the Services, Supplier determines that it must retain one or more Third Parties to perform certain work, the cost of which exceeds $500.00, Supplier shall notify Customer and Customer shall have the right to approve such engagement, except to the extent the engagement is necessary in the event of an Emergency (as defined below)  




If Supplier needs to engage the services of a Third Party in the event of an Emergency and such engagement would be subject to Customer approval as set forth above, Supplier will use commercially reasonable efforts to obtain such approval; provided, however, if Supplier is unable to obtain Customer approval either because a Customer representative is unavailable or the nature of the Emergency is such that it requires immediate action, Supplier will be authorized to expend costs and expenses in excess of $500.00 to the extent necessary to mitigate the impact or consequence of the event on the other Party or the Property and/or 

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stabilize the Emergency.  “Emergency” shall mean circumstances in which Supplier believes that human life or the Property is in imminent danger or threatened and which require immediate action to protect the Property against damage or destruction, or prevent the occurrence of accident or injury to persons, so threatened or occurring from any cause. In the event of an Emergency, Supplier shall, as soon as is practicable, but not later than twelve (12) hours thereof, notify Customer of such occurrence and of all actions taken and costs incurred and the reasons therefor. 


	
10.
	
Covenants.





	
 
	
(a)
	
Services. Supplier shall render Services using appropriately trained, uniformed, and supervised personnel that have the necessary knowledge, training, skills, experience, qualifications and resources to provide and perform the Services in accordance with the Agreement, and shall render Services in a prompt, professional, diligent, and workmanlike manner, consistent with industry standards applicable to the performance of such Services, utilizing properly maintained equipment.  





	
 
	
(b)
	
Continuous Improvement. Supplier shall diligently and continuously improve the performance and delivery of the Services by Supplier and the elements of the policies, processes, procedures and systems that are used by Supplier to perform and deliver the Services, subject to the approval of Customer.





	
 
	
(c)
	
Regulatory Approvals. Supplier will timely obtain and maintain all necessary approvals, licenses and permits (required by Law or otherwise) applicable to its business and the provision of the Services.





	
11.
	
Representations and Warranties.





	
 
	
(a)
	
Representations and Warranties of Customer. Customer represents and warrants to Supplier as follows:





	
 
	
(i)
	
Organization; Power. As of the Effective Date, Customer (i) is a limited liability company, duly organized, validly existing and in good standing under the Laws of the State of Delaware, and (ii) has full limited liability company power to own, lease, license and operate its properties and assets and to conduct its business as currently conducted and to enter into the Agreement.





	
 
	
(ii)
	
Authorized Agreement. This Agreement has been, and each Statement of Work will be, duly authorized, executed and delivered by Customer and constitutes or will constitute, as applicable, a valid and binding agreement of Customer, enforceable against Customer in accordance with its terms.





	
 
	
(iii)
	
No Default. Neither the execution and delivery of this Agreement or any Statement of Work by Customer, nor the consummation of the transactions contemplated hereby or thereby, shall result in the breach of any term or provision of, or constitute a default under, any charter provision or bylaw, agreement (subject to any applicable consent), order, or Law to which Customer is a Party or which is otherwise applicable to Customer.





	
 
	
(b)
	
Representations and Warranties of Supplier. Supplier represents and warrants to Customer as follows:




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(i)
	
Organization; Power. As of the Effective Date, Supplier (i) is a corporation, duly organized, validly existing and in good standing under the Laws of the State of Pennsylvania, and (ii) has full corporate power to own, lease, license and operate its properties and assets and to conduct its business as currently conducted and to enter into the Agreement.





	
 
	
(ii)
	
Authorized Agreement. This Agreement has been and each Statement of Work will be duly authorized, executed and delivered by Supplier and constitutes or will constitute, as applicable, a valid and binding agreement of Supplier, enforceable against Supplier in accordance with its terms.





	
 
	
(iii)
	
No Default. Neither the execution and delivery of this Agreement or any Statement of Work by Supplier, nor the consummation of the transactions contemplated hereby or thereby, shall result in the breach of any term or provision of, or constitute a default under, any charter provision or bylaw, agreement (subject to any applicable consent), order or Law to which Supplier is a Party or that is otherwise applicable to Supplier.





	
 
	
(iv)
	
Consents. Except as otherwise provided in the Agreement, no authorizations or other consents, approvals or notices of or to any Person are required in connection with (i) the execution, delivery and performance by Supplier of the Agreement, (ii) the development, implementation or operation of the equipment and systems necessary for Supplier to perform the Services in accordance with the applicable provisions of the Agreement and in compliance with all applicable Laws and Customer Compliance Requirements and Supplier regulatory requirements, or (iii) the validity and enforceability of the Agreement.





	
 
	
(v)
	
Performance Warranty. The Services will conform to the description of the Services set forth in each Statement of Work and to general industry standards for the Services and products offered by Supplier pursuant to the Agreement. 





	
 
	
(vi)
	
Equipment. Supplier shall maintain the Equipment so that it operates in accordance with its specifications, including (i) maintaining Equipment in good operating condition, subject to normal wear and tear, and (ii) undertaking repairs and preventive maintenance on Equipment in accordance with the applicable Equipment manufacturer’s recommendations.





	
 
	
(vii)
	
No Litigation. There is no action, suit, proceeding or investigation pending or, to Supplier’s knowledge, threatened, that questions the validity of the Agreement or Supplier’s right to enter into the Agreement or any Statement of Work or to provide any of the Services.





	
 
	
(c)
	
Pass-Through Warranties. In the event Supplier purchases or procures any Third Party products or services for the Customer in connection with the provision of the Services, in addition to the foregoing representations, warranties and covenants, Supplier shall pass through or assign to the Customer the rights Supplier obtains from the manufacturers and/or vendors of such products and services (including warranty and indemnification rights), all to the extent that such rights are assignable. To the extent that such rights are not assignable by Supplier, Supplier agrees that the Customer may assert or enforce any right Supplier may have to enforce such representations, warranties and 




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covenants, or if such can only be enforced by Supplier under its own name, upon written request by the Customer, Supplier shall take all reasonable action requested by the Customer to enforce such representations, warranties and covenants.





	
 
	
(d)
	
Disclaimer. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THIS AGREEMENT OR IN ANY STATEMENT OF WORK, THE PARTIES MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, REGARDING ANY MATTER, INCLUDING THE MERCHANTABILITY, SUITABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, OR RESULTS TO BE DERIVED FROM THE USE OF ANY SERVICE, DELIVERABLES OR OTHER MATERIALS PROVIDED UNDER THIS AGREEMENT.




12.Insurance; Waiver of Subrogation:  


	
 
	
(a)
	
Insurance. During the Term, Supplier will maintain, at Supplier’s sole cost and expense, general liability insurance, automobile liability insurance, and workers’ compensation insurance covering the activities of Supplier and any person or entity acting for or on behalf of Supplier (including, without limitation, the Supplier Parties (as hereinafter defined)) at the Properties and/or in connection with the Services and any Statement of Work.  Such insurance shall be in commercially reasonable amounts.  Evidence of such insurance will be provided to Customer upon signing of this Agreement and thereafter upon request.  Without limiting the foregoing, Supplier agrees to insurance coverage in the following minimum amounts:  (i) Commercial General Liability with limits of not less than $2,000,000.00 per occurrence and $2,000,000.00 in the aggregate, which shall include contractual liability, personal injury protection and completed operations coverage (including coverage for the indemnity clauses provided by Supplier), (ii) Commercial Automobile Liability covering owned, hired and non-owned vehicles with limits of $1,000,000.00 combined single limit each occurrence, and (iii) Workers’ compensation insurance in an amount required by applicable Law.  The insurance described in clauses (i) and (ii) shall include Customer, StoneMor Inc., StoneMor Partners L.P., StoneMor Operating LLC and any additional parties specified by Customer as additional insureds. Each of the above policies will be primary and non-contributory with respect to any policies carried by any additional insured. Any coverage carried by Customer shall be excess insurance. Such insurance shall be placed with reputable insurance companies licensed or authorized to do business in the states in which the Properties are located, and have a minimum Best’s rating of A-/VII.  





	
 
	
(b)
	
Waiver of Subrogation. To the fullest extent permitted by applicable Law, Supplier agrees to look solely to its insurers, and does hereby release and waive any and all rights it has now, or may have in the future, to recover against Customer, or any of its respective trustees, beneficiaries, general or limited partners, directors, officers, agents, servants, subsidiaries, affiliates or employees (collectively, the “Releasees”) for loss or damage to personal property, and for claims of injury to, or death of, employees of Supplier in any way relating to or resulting from the performance of the Services, including claims for contribution, indemnity or reimbursement of worker’s compensation benefits. Supplier hereby agrees that its insurers (and the insurers of any Supplier subcontractors) 




13

 



 


	
 
		
shall waive all rights of subrogation with respect to claims against the Releasees arising out of the Services. The Customer does not assume any liability of any nature or kind for bodily injuries or property damages, or any other damages, arising out of Supplier’s performance of the Services.




13.Conduct.  Notwithstanding anything in this Agreement to the contrary, Supplier acknowledges that the Properties are operated as cemeteries, funeral homes and/or related uses and that Supplier and its employees, affiliates, invitees, licensees, agents, consultants, contractors and subcontractors (collectively, the “Supplier Parties”) shall conduct themselves with an appropriate level of decorum when entering, working on, and leaving the Properties.  Supplier and the Supplier Parties shall perform all Services in a manner that does not unreasonably disrupt, interfere with or disturb the conduct of Customer’s business or the use or enjoyment of the Properties by Customer, or its invitees, licensees or permittees.


	
14.
	
Cemetery Operations; Burial Issues.  Supplier acknowledges and agrees that Supplier may be required to perform one or more of the following tasks as part of the Services, either independently (without assistance or involvement by Customer), or in conjunction with Customer: (i) garden mapping, pinning, surveying and layout of burial spaces; (ii) excavating graves; (iii) installing vaults, concrete crypts and urns; (iv) opening and closing graves, niches and crypts; (v) setting up markers, crypt bars and niche bars; (vi) maintaining accurate records and (vii) ensuring the accuracy of interments and entombments (collectively, the “Cemetery Operations”).  Supplier further acknowledges and agrees that wrongful burial issues (“Burial Issues”) may result from a failure to follow Cemetery Procedures (defined below) or properly perform the Cemetery Operations, which failure may expose Customer to third party claims by customers of the cemetery and their families.  





	
 
	
(a)
	
Obligations.





	
 
	
(i)
	
Supplier agrees to perform the Cemetery Operations in accordance with Customer’s established policies and procedures, including, without limitation, Customer’s blind-check process (collectively, the “Cemetery Procedures”).  Supplier will refrain from modifying any of the Cemetery Procedures without Customer’s prior review and approval. 





	
 
	
(ii)
	
In the event Supplier becomes aware of a potential Burial Issue, Supplier shall immediately notify Customer and request further instruction.  Supplier shall not attempt to remedy a potential Burial Issue or take any other corrective action including, by way of example and without any limitation, moving a misplaced pin, without, in each instance, Customer’s prior approval.  





	
 
	
(iii)
	
Supplier agrees to cooperate with, and otherwise assist, Customer in promptly resolving any Burial Issue in the manner and within the timeframe established by Customer in order to mitigate third party claims by customers of the cemetery and their families.





	
 
	
(iv)
	
To the extent Customer has to defend itself against a third party claim alleging a wrongful burial issue, about which Supplier has knowledge or other relevant information, Supplier agrees to cooperate, and to cause Supplier’s employees to 




14

 



 


	
 
		
cooperate, with Customer and to provide any such information that Customer may reasonably request regarding such matter. 





	
 
	
(b)
	
Liability. Subject to Customer’s approval rights set forth in Section 14(a) hereof, Supplier shall, at Supplier’s sole cost and expense, correct any and all Burial Issues that occur as a direct or indirect result of Supplier’s acts or omissions, or the acts or omissions of the Supplier Parties.





	
15.
	
Repairs.  





	
 
	
(a)
	
Repairs Generally.  Supplier shall, at Supplier’s sole cost and expense, repair and restore any damage to the Properties occurring as a result of the Services or of any act or omission of Supplier or any of the Supplier Parties, including without limitation, replacing any damaged marker, memorial or bench. Supplier will perform such repair or restoration within thirty (30) days of demand by Customer, and if Customer performs such repair or restoration on Supplier’s behalf, Supplier shall pay the costs thereof to Customer within thirty (30) days of the delivery by Customer of an invoice. Customer shall have the right to deduct from payments of the Service Fee the amount of any invoice for damage that has been outstanding for more than thirty (30) days. 





	
 
	
(b)
	
Vault Damage. In the case of vault damage, if such damage occurs during the initial opening of the vault and prior to closing, Supplier is required to replace the damaged vault (or such component thereof, as may be applicable) at Supplier’s sole cost and expense.  If, however, the damage occurs in the course of re-opening the vault, Supplier and Customer will each bear one-half (i.e., 50%) of the cost to replace such damaged vault (or such component thereof, as may be applicable).  




This Section shall survive termination of this Agreement.


	
16.
	
Independent Contractor/Personnel/Subcontractors; Outsourced Landscaping Agreements.  





	
 
	
(a)
	
Independent Contractor/Personnel/Subcontractors. In providing the Services under this Agreement it is expressly agreed that Supplier is acting as an independent contractor and not as an employee of Customer.  Customer and Supplier acknowledge that this Agreement is exclusively a contract for service.  Subject to Section 8 hereof, Supplier shall have at all times a sufficient number of capable personnel to enable it to perform its duties hereunder.  Only fully qualified, experienced and competent persons shall be assigned to provide the Services. Supplier shall be responsible for the performance of all such personnel and all independent contractors, subcontractors and consultants retained or engaged by Supplier to assist Supplier in performing its duties hereunder.  Supplier shall be responsible for all matters pertaining to the assignment and performance of personnel either employed by Supplier or provided by contract to Supplier to assist Supplier in performing its duties hereunder. Supplier shall be solely responsible for the payment of compensation (including provision for employment taxes, federal, state and local income taxes, workers compensation and any similar taxes) and benefits associated with the employment of Supplier’s personnel. Furthermore, Supplier shall fully comply with all applicable laws and regulations relating to workers’ compensation, social security, income and withholding pay, unemployment insurance, hours of labor, wages, 




15

 



 


	
 
		
working conditions and other employer-employee related matters with respect to any personnel who are employees of Supplier. In no event shall Customer be the employer of such personnel, contractors and consultants, and Customer shall have no liability to such employees, contractors and consultants for their compensation.  Supplier is responsible for paying, and complying with reporting requirements for, all local, state and federal taxes related to payments made to Supplier under this Agreement.  





	
 
	
(b)
	
Outsourced Landscaping Agreements.  Without limiting anything set forth in clause (a) above, Supplier hereby acknowledges and agrees that Services will be performed at the Outsourced Sites by the applicable third party listed on Schedule 5 until the date specified therein (unless cancelled, terminated or renewed in accordance with the applicable Assigned Agreement), and further reaffirms that all such Services shall adhere to the terms of this Agreement.  During the Term of this Agreement, Supplier will be required to notify Customer, through the WOMS, when a third party is scheduled to perform Services at a Property.  Moreover, not less than once per calendar year, Supplier will provide Customer with an update to Schedule 5, which identifies all of the sites where Services are to be performed by third parties, and the third parties performing such Services; this information will be required whether or not said third parties are engaged pursuant to an Assigned Agreement or a new third-party agreement entered into by Supplier during the Term.  





	
17.
	
Termination.





	
 
	
(a)
	
Either Supplier or Customer may terminate this Agreement without cause upon one hundred (180) days’ prior written notice to the other party.  





	
 
	
(b)
	
If either party breaches the terms of this Agreement and fails to cure such breach within ten (10) days after written notice from the non-breaching party specifying such breach, then the non-breaching party may elect to immediately terminate this Agreement by written notice to the breaching party.  In addition to and without limiting the foregoing, if Customer fails to timely pay any undisputed Service Fees due under this Agreement and such failure continues for five (5) business days after written notice, then Supplier thereafter may elect while such failure exists, in its sole discretion, to (i) delay or cancel Services upon written notice to Customer, and/or (ii) immediately terminate this Agreement upon written notice to Customer.  If this Agreement is terminated in accordance with its terms, any Services Fees shall be prorated on a per diem basis for Services performed until the date of termination, and such termination shall not release either party for liability for failure to perform any of the duties or obligations of either party required to be performed prior to such termination or any obligations under this Agreement stated to survive termination. 





	
 
	
(c)
	
Either Supplier or Customer may immediately terminate this Agreement upon written notice to the other party if (i) the other party becomes insolvent or is unable to pay its debts, or makes an assignment for the benefit of creditors, (ii) the other party enters into or files (or has filed or commenced against it) a petition, arrangement, application, action or other proceeding seeking relief or protection under the bankruptcy Laws of the United States or any similar Laws of the United States or any state of the United States or (iii) 




16

 



 


	
 
		
all or substantially all of the other party’s property is levied upon or scheduled to be sold in a judicial proceeding.  





	
18.
	
Indemnities.





	
 
	
(a)
	
Indemnity by Supplier. Supplier agrees to indemnify and hold harmless Customer, its Affiliates, and the respective current, future and former officers, directors, members, employees, agents, successors and assigns of each of the foregoing, and each of the foregoing persons or entities (the “Customer Indemnitees”) on demand, from and against any and all Losses incurred by any of them, and shall defend the Customer Indemnitees against all Claims arising from or in connection with:





	
 
	
(i)
	
All Claims arising out of, resulting from or related to the negligence or wrongful acts or omissions of Supplier or any Supplier Parties, or any breach or default by Supplier of this Agreement; 





	
 
	
(ii)
	
all Claims by employees of Supplier or any of its Affiliates or subcontractors arising out of or relating to the Agreement or the Services, except to the extent caused by the gross negligence or willful misconduct of the Customer or any of its Affiliates or subcontractors (but excluding Supplier and Supplier Parties from such exception);





	
 
	
(iii)
	
all Claims arising out of, resulting from or related to any act or omission of Supplier in its capacity as an employer of an individual and arising out of or relating to (i) federal, state or other Laws or regulations for the protection of individuals who are members of a protected class or category of individuals, (ii) sexual discrimination or harassment, and (iii) any other aspect of the employment relationship or its termination (including claims for breach of an express or implied contract of employment) which arose when the individual asserting the claim, demand, charge, actions, cause of action or other proceeding was or purported to be an employee of, or candidate for employment by, the Supplier;





	
 
	
(iv)
	
all Claims related to damage to tangible or intangible personal or real property resulting from, arising out of or related to the acts of Supplier or any Supplier Parties that are outside of their provision of the Services while present on the Properties;





	
 
	
(v)
	
all Claims for personal injuries, death or damage to tangible or intangible personal or real property, including claims of any employee of the Customer, to the extent caused by acts or omissions of Supplier or any Supplier Parties;





	
 
	
(vi)
	
all Claims arising from a violation of any Law applicable to Supplier and/or any Supplier Party or to the Customer, by Supplier or any Supplier Party; 





	
 
	
(vii)
	
all Claims arising from fraud or theft committed by, or the willful misconduct of, Supplier or any Supplier Party;





	
 
	
(viii)
	
all Claims for Supplier’s tax liabilities arising from Supplier’s provision of Services;




17

 



 


	
 
	
(ix)
	
all Claims arising out of the failure of Supplier to obtain, or cause to be obtained, any consent or approval required for the Customer to receive and use the Services, or any component thereof, to the full extent provided in the Agreement;





	
 
	
(x)
	
all Claims arising out of Supplier’s breach of its obligations under Section 3(b) (Compliance with Laws), or Section 14 (Cemetery Operations; Burial Issues) of the Agreement;





	
 
	
(xi)
	
all Claims that any personnel supplied by Supplier, its Affiliates and/or their permitted subcontractors under the Agreement is an employee or agent of the Customer, including: (i) the cost of any employee benefits Customer is required to provide to or pay for on behalf of any personnel supplied by Supplier, its Affiliates and/or their permitted subcontractors; and (ii) any Claim brought by any personnel supplied by Supplier, its Affiliates and/or permitted subcontractors against any Customer Indemnitee based upon the employer-employee relationship;





	
 
	
(xii)
	
any Claims arising out of Supplier’s breach of its representations or warranties set forth in the Agreement; and





	
 
	
(xiii)
	
all Claims by, or increases in the charges payable to, the Third Party Providers under the Third Party Agreements caused by or arising out of any breach of the Agreement by Supplier or its Affiliates or subcontractors, or failure to properly and timely perform any duty or responsibility that Supplier or any of its Affiliates or subcontractors has under the Agreement, except to the extent caused by any breach of the Agreement by Customer or its Affiliates or contractors (but excluding Supplier and its Affiliates and subcontractors from such exception). 




For the avoidance of doubt, Supplier shall be solely liable for, and shall fully indemnify Customer Indemnitees against, any claims arising from injury to, or death of, any Rehired Employee (whether engaged pursuant to the prior Transition Services Agreements or this Agreement) in any way relating to or resulting from the performance of the Services, including claims for contribution, indemnity or reimbursement of worker’s compensation benefits.


	
 
	
(b)
	
Indemnity by Customer.  Customer agrees to indemnify and hold harmless Supplier, its Affiliates, and the respective current, future and former officers, directors, members, employees, agents, successors and assigns of each of the foregoing, and each of the foregoing persons or entities (the “Supplier Indemnitees”) on demand, from and against any and all Losses incurred by any of them, and shall defend the Suppler Indemnitees against all Claims arising from or in connection with:





	
 
	
(i)
	
All Claims arising out of, resulting from or related to the negligence or wrongful acts or omissions of Customer or any Customer Parties, or any breach or default by Customer of this Agreement.




This Section shall survive termination of the Agreement. 


	
19.
	
Limitation of Liability.  NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY SPECIAL, PUNITIVE, EXEMPLARY, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF THIS AGREEMENT OR ANY RESULTING OBLIGATION, WHETHER IN AN ACTION FOR OR ARISING OUT OF BREACH OF CONTRACT, TORT OR ANY OTHER CAUSE OF ACTION (EXCEPT THAT THE 




18

 



 


		
FOREGOING SHALL NOT APPLY TO ANY CLAIMS BY A THIRD PARTY FOR WHICH SUPPLIER IS OBLIGATED TO INDEMNIFY CUSTOMER PURSUANT TO THIS AGREEMENT).  NO DIRECT OR INDIRECT CONSTITUENT MEMBER OF CUSTOMER, NOR ANY TRUSTEE, BENEFICIARY, SHAREHOLDER, PARTNER, MEMBER, MANAGER, OFFICER, DIRECTOR, EMPLOYEE OR OTHER AGENT OF CUSTOMER, SHALL HAVE ANY LIABILITY IN CONNECTION WITH THIS AGREEMENT.





	
20.
	
Notices.  All notices, demands, requests, consents, approvals and other communications required or permitted to be given hereunder or which are to be given with respect to this Agreement shall be in writing and delivered personally, by overnight air courier service, by email, or by U.S. certified or registered mail, return receipt requested, postage prepaid, to the parties at their respective addresses set forth below, and the same shall be effective upon receipt if delivered personally, one (1) business day after depositing with an overnight air courier, or two (2) business days after depositing in the mail, or immediately, upon transmission (as confirmed by electronic confirmation of transmission generated by the sender’s machine) for any notice given by email:




If to Customer:

 

c/o StoneMor Partners L.P.

3600 Horizon Boulevard, Suite 100

Trevose, PA 19053

Attn: Tom Connolly 

Office: 215-826-2808

Email: tconn@stonemor.com 

 

With a copy to:

 

c/o StoneMor Partners L.P.

3600 Horizon Boulevard, Suite 100 

Trevose, PA 19053

Attn: Lorena L. Trujillo, Assistant General Counsel

Office: 215-826-2865

Email: ltrujillo@stonemor.com

 

If to Supplier:

Rickert Landscaping, Inc.

c/o Moon Landscaping

145 Moon Rd

Box 673

Chesapeake City, MD 21915

Attn: William Hutchins

V.P. and General in-house Counsel

Office: 443-350-3674

Email: bhutchins@moonlandscaping.com 

19

 



 

 


	
21.
	
Miscellaneous.





	
 
	
(a)
	
Attorneys’ Fees and Costs: In the event of any litigation arising out of this Agreement, the prevailing party shall be entitled to reasonable attorneys’ fees and costs.





	
 
	
(b)
	
Waiver of Jury Trial:  THE PARTIES HEREBY WAIVE TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM BROUGHT BY EITHER OF THE PARTIES HERETO AGAINST THE OTHER ON ANY MATTERS WHATSOEVER ARISING OUT OF OR IN ANY WAY CONNECTED WITH THIS AGREEMENT.





	
 
	
(c)
	
Governing Law; Jurisdiction:  This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania.  This Agreement shall not be more strictly construed against one party or the other by reason of the rule of construction that a document is to be construed most strictly against the party who itself or through its agent prepared the same, it being agreed that the agents of all parties hereto have participated in the preparation of this Agreement.  Both parties expressly agree that any and all legal proceedings arising under this Agreement will be brought exclusively in the state and federal courts located in the Commonwealth of Pennsylvania.





	
 
	
(d)
	
Binding Effect:  This Agreement shall bind and inure to the benefit of the parties hereto and their respective successors and assigns.  Notwithstanding the foregoing, neither this Agreement nor any interest herein may be assigned or transferred, voluntarily or by operation of law, by Supplier without Customer’s prior written consent, which may be withheld in Customer’s sole discretion.  





	
 
	
(e)
	
No Waiver:  No waiver of any of the provisions of this Agreement shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver, nor shall a waiver in any instance constitute a waiver in any subsequent instance.  No waiver shall be binding unless executed in writing by the party making the waiver.





	
 
	
(f)
	
Waiver And Release Of Lien Rights:  To the extent permitted by applicable law, Supplier specifically waives and releases any claims it may have to a lien on or with respect to the Properties or any other assets of Customer, and shall not file any notice of claim or assert any lien or claim of lien with respect to any amounts that may be due to it. Supplier shall, from time to time, execute such lien waivers and releases as may be reasonably required by Customer or to otherwise effectuate this provision.





	
 
	
(g)
	
Entire Agreement: This Agreement, including any schedules and exhibits attached hereto, shall constitute the entire Agreement between the parties hereto, and no modification thereof shall be effective unless made by supplemental agreement in writing executed by the parties hereto.





	
 
	
(h)
	
Severability: If any term or provision of this Agreement or the application thereof to any person or circumstances shall, to any extent, be invalid or unenforceable, the remainder of this Agreement, or the application of such term or provision to persons or circumstances other than those as to which it is held invalid or unenforceable, shall not be affected thereby, and each term and provision of this Agreement shall be valid and be enforced to the fullest extent permitted by law.




20

 



 


	
 
	
(i)
	
Counterparts; Electronic Signatures: This Agreement may be executed and delivered in any number of counterparts, each of which so executed and delivered shall be deemed to be an original and all of which shall constitute one and the same instrument.  Facsimile and electronically transmitted signatures (such as a PDF) shall for all purposes be treated as originals.





	
 
	
(j)
	
Rules of Construction. (a) Words in the singular shall be held to include the plural and vice versa and words of one gender shall be held to include the other gender as the context requires, (b) the word “including” and words of similar import shall mean “including, without limitation,” (c) provisions shall apply, when appropriate, to successive events and transactions, and (d) the headings contained herein are for reference purposes only and shall not affect in any way the meaning or interpretation of the Agreement.





	
 
	
(k)
	
Further Assurances. During the Term and at all times thereafter, each Party shall provide to the other Party, at its request, reasonable cooperation and assistance (including the execution and delivery of affidavits, declarations, oaths, assignments, samples, specimens and any other documentation) as necessary to effect the terms of the Agreement.  





	
 
	
(l)
	
Force Majeure. Each Party will be excused from performance under the Agreement for any period and to the extent (and only to the extent) that it is prevented from or delayed in performing any obligations pursuant to the Agreement, in whole or in part, as a result of a Force Majeure Event. If either Party is prevented from, or delayed in performing any of its obligations under the Agreement by a Force Majeure Event, it shall promptly notify the other Party verbally (to be confirmed in writing within twenty-four (24) hours of the inception of the delay) of the occurrence of a Force Majeure Event and describe, in reasonable detail, the circumstances constituting the Force Majeure Event and of the obligations, the performance of which are thereby delayed or prevented. The Party claiming that a Force Majeure Event has occurred shall continue to use commercially reasonable efforts to mitigate the impact or consequence of the event on the other Party and to recommence performance whenever and to whatever extent possible without delay. In the event of any Force Majeure Event, Customer shall not pay any fees in respect of the Services so affected.




 [SIGNATURE PAGE FOLLOW

21

 



 

By signing this Agreement in the space provided below, each party hereby represents and confirms that it has full power and authority to enter into this Agreement on its own behalf, and that this Agreement is a legally binding obligation of such party.  

 

CUSTOMER:

 

STONEMOR OPERATING LLC, 

a Delaware limited liability company

 

 


		
	
By:
	
/s/ Tom Connolly

	
Name:
	
Tom Connolly

	
Title:
	
SVP, Business Planning & Operations




 

 

[Signatures continue on following page.]




[Signature Page to Master Services Agreement]

 



 

SUPPLIER:

 

RICKERT LANDSCAPING, INC., 

a Pennsylvania corporation

 

 


		
	
By:
	
/s/ William Hutchins

	
Name:
	
William Hutchins

	
Title:
	
President




 

 

 

 

[Signature Page to Master Services Agreement]

 



 

Exhibit A. Definitions.

 

“Affiliate” means, with respect to a Party, any entity at any tier that controls, is controlled by, or is under common control with that Party. For purposes of this definition, the term “control” (including with correlative meanings, the terms “controlled by” and “under common control with”) means the possession directly or indirectly of the power to direct or cause the direction of the management and policies of an entity, whether through the ownership of voting securities, by trust, management agreement, contract or otherwise.

“Assigned Agreements” means those certain landscaping agreements originally executed by Customer (or an Affiliate thereof) pursuant to which Customer engaged one or more third parties to perform landscaping and other services at the sites identified on Schedule 5 attached hereto (the “Outsourced Sites”).  Customer has assigned to Supplier, and Supplier has assumed from Customer, all of Customer’s right, title and interest in and to Assigned Agreements pursuant to that certain Landscape Services Agreement (Outsourced StoneMor Sites—2020) dated as of December 20, 2019 executed by and between Customer and Supplier.

“Claim” means any civil, criminal, administrative, regulatory or investigative action or proceeding commenced or threatened by a Third Party, including Governmental Authorities and regulatory agencies, however described or denominated.

“Customer Equipment” means those machines, equipment, materials and other components necessary to provide the Services that are owned by Customer.

“Disaster Recovery Plan” means a disaster recovery plan developed by Supplier in accordance with Section 3(e).

“Equipment” means Customer Equipment and Supplier Equipment.

“Force Majeure Event” means an event(s) meeting both of the following criteria:

Caused by any of the following: (a) catastrophic weather conditions or other extraordinary elements of nature or acts of God (other than localized fire or flood); (b) acts of war (declared or undeclared), acts of terrorism, insurrection, riots, civil disorders, rebellion or sabotage; and (c) quarantines, embargoes and other similar unusual actions of federal, provincial, local or foreign Governmental Authorities. Force Majeure Events generally do not include (i) vandalism, (ii) the regulatory acts of Governmental Authorities, (iii) Supplier’s inability to obtain hardware or software, on its own behalf or on behalf of Customer, or its inability to obtain or retain sufficient qualified personnel, except to the extent such inability to obtain hardware or software or retain qualified personnel results directly from the causes outlined above, or (iv) any failure to perform caused solely as a result of a Party’s lack of funds or financial ability or capacity to carry on business; and

The non-performing Party is without fault in causing or failing to prevent the occurrence of such event, and such occurrence could not have been prevented or circumvented through the use of commercially reasonable alternative sources, workaround plans or other means.

“Governmental Authority” means any nation or government, any federal, state, province, territory, city, town, municipality, county, local or other political subdivision thereof or thereto, any quasi-Governmental Authority, and any court, tribunal, arbitral body, taxation authority, department, commission, board, bureau, agency, instrumentality thereof or thereto or otherwise 

Exhibit A-1

 



 

which exercises executive, legislative, judicial, regulatory or administrative functions of or pertaining to government.

“Law” means all applicable laws (including those arising under common law), statutes, codes, rules, regulations, reporting or licensing requirements, ordinances and other pronouncement having the effect of law of the United States, any foreign country or any domestic or foreign state, county, city, province or other political subdivision, including those promulgated, interpreted or enforced by any Governmental Authority. Law includes Privacy Laws.

“Losses” means any judgments, settlements, awards, losses, charges, liabilities, penalties, interest claims (including Taxes and all related interest and penalties incurred directly with respect thereto), however described or denominated, and all related reasonable costs, expenses and other charges (including all reasonable attorneys’ fees and reasonable internal and external costs of investigations, litigation, hearings, proceedings, document and data productions and discovery, settlement, judgment, award, interest and penalties), however described or denominated.

“New Services” means the functions, responsibilities, activities, tasks and projects outside the scope of the Services that Supplier may provide to the Customer on terms to be agreed upon pursuant to Section 4.

“Party” or “Parties” means Customer and/or Supplier, as parties to the Master Agreement.

“Statement of Work” means a statement of work entered into by the Parties describing the Services to be provided by Supplier under that Statement of Work and the attached Schedules.

“Service Level Agreement” means the schedule to each Statement of Work specifying the Service Level Specifications applicable to the Services described in each such Statement of Work, remedies for Supplier’s failure to comply with such Service Level Specifications, including applicable Service level credits, procedures for modifying and improving Service Level Specifications and related provisions.

“Service Level Specifications” means the standards of performance to be met or exceeded by Supplier in providing the Services, as set forth in the applicable Service Level Agreement.

“Supplier Equipment” means all equipment owned or leased by Supplier that is used, directly or indirectly, to provide the Services.

“Tax” means federal, state and local sales, use and other similar types of transfer taxes or fees, however designated or imposed, which are in the nature of a transaction tax or fee, but not including any taxes, duties or fees imposed on or measured by net or gross income or gross receipts, capital stock or net worth or in the nature of an income, capital, franchise, or net worth tax.

“Third Party” means a business or entity other than the Customer or the Supplier or any of their respective Affiliates.

“Third Party Agreements” means those agreements for which Supplier has undertaken financial, management, operational, use, access and/or administrative responsibility and/or benefit in connection with the provision of the Services, and pursuant to which the Customer has contracted with a Third Party Provider to obtain any Third Party products, software and/or services that will be used, accessed and/or managed in connection with the Services. 

Exhibit A-2

 



 

“Third Party Provider” means a business or entity other than the Customer or the Supplier or any of their respective Affiliates that provides products, software and/or services under a Third Party Agreement.

 

Exhibit A-3

 



 

Exhibit B (Statement of Work)

(See attached) 

 

Exhibit B

 



 

STONEMOR - MOON MSA EXHIBIT B (Statement of Work) & SCHEDULE 2 (Work Order Management System): Cemetery and Funeral Home Maintenance

 


	
Cemetery & Funeral Home Maintenance

	
Events
	
Category
	
Descriptions
	
Instructions
	
Time Constraints
	
Urgency
	
Work Orders
	
Metrics/Criteria
	
Success
	
MTTR - response time and

resolution

	
 

 

 

 

Scheduled or Unscheduled Events
	
 

 

 

 

Space Verificaton
	
 

 

 

 

Probbing/Space Verification
	
GM or ADMIN will find/locate spaces for sales reps and customers. This will include space and lot verification. Space and Lot information will be sent to Supplier.

Supplier will perform any surveying needed for the location.

Blind check procedures: Supplier will perform blind check procedures to avoid compliance issues to avoid missed burials. This blind check procedures will also need to occur for at-need sales or pre need becoming at need

Maintenance will be in charge of locating the lot and placing flags in that spot, the family will then confirm this is the correct spot

Final sign off performed by the location Admin
	
<24 hrs
	
High
	
GM and/or Admin will submit WO to Supplier
	
Space Verification
	
Completed or No
	
Timing of completion

	
 

 

 

 

 

 

 

 

 

 

 

Unscheduled Events*
	
 

 

 

 

 

 

Outdoor Cermonies
	
 

 

 

 

 

Setup, Opening/Lowering (Interment Service Prep), Service procedures and Equipment
	
Prior to the event, supplier will be responsible for the carpeting, putting out chairs, mowing/trimming a ~100 ft radius to the plot prior to the service and setting up tents for the ceremonies, specifications will be defined during the pilot program These events can happen any day and at short notice.

Supplier will be required to have staff in place to service any request

Supplier will be responsible for opening the graves and installing both the vault and casket. In some cases, vaults will have been preinstalled, if damage occurs to vaults, refer to “Replacement” section.

During the service the crew should be mindful of the family and attendees. For example, but not limited to: avoiding the area of the service, noise levels, overall conduct.

Clean up and filling in grave accordingly and Radius for additional treatment completed (~100ft)

Supplier will be responsible to maintain the needed equipment to perform the opening, lowering and closing
	
< 24 hrs
	
High
	
GM and/or Admin will submit WO to Supplier (All inclusive of the work order)
	
Set-up completed prior to family arrival
	
On-time or Delayed
	
Timing of completion

	
 

 

 

 

Indoor Cermonies
	
 

 

 

 

Setup, Entombment, Inurnment
	
Supplier will be responsible for the set-up of indoor ceremonies. After in- door ceremonies supplier will be responsible for moving the casket to storage until it is installed at scheduled time.

Supplier will be responsible for the opening of the tomb in the mausoleum and entombing the casket, if the cover has not been delivered prior to the service a temporary cover will be installed. Upon delivery of the correct cover the supplier will be responsible for installing these and treating them as a “Scheduled Event”

Supplier will be responsible for placing the urn in the niche, urn lot (depending on the location of the burial). Supplier will then close the lot

with either a temp cover installed, or the inscriber will do it after the
	
< 24 hrs
	
High
	
GM and/or Admin will submit WO to Supplier
	
Set-up completed prior to family arrival
	
On-time or Delayed
	
Timing of completion

	
 

 

 

Scheduled Events
	
 

 

 

Vaults
	
 

 

 

Pre-Installed Vaults
	
Pre-installed vaults include, opening the grave, installing the vault and fully closing the grave

Supplier will be responsible for scheduling and completing the required number of pre-installed vaults as indicated by (XX) in the defined work order tool. The supplier can use their discretion to schedule and deploy their team. If damage occurs to the installation of vaults, please refer to the

“Replacement” section.
	
Installation of the "pre- installed vault" should be within 30 days of Product Delivery Date
	
Low
	
GM and/or Admin will submit WO to Supplier
	
What % of outstanding VICs - preinstalled vaults,
	
Tracking notifaction of Vault delievery, vaults passed 30 days
	
Timing of completion

	
 

Scheduled Events
	
 

Mausoleums/ Columbariums
	
 

In-door Installment
	
Supplier will be responsible for scheduling and completing the installment of covers in the Mausoleums/ Columbariums. The supplier can use their discretion to schedule and deploy their team based on the product

deliveries (completed/engraved covers).
	
Installation within 2 weeks of Product Delivery Date
	
Medium
	
GM and/or Admin will submit WO to Supplier
	
n/a
	
n/a
	
n/a

	
 

 

 

 

 

Scheduled Events
	
 

 

 

 

 

Markers/Bases
	
 

 

 

 

in-door or out-door installment
	
Supplier will be responsible for scheduling and installing bases and makers. Markers/bases/Accessories may not be delivered for the ceremony or at the same time as the base, the supplier will manage and handle both installations and will use their discretion to ensure it is completed in a timely manner, no later than 2 weeks after the delivery of the marker, subject to winter weather conditions. If damage occurs during installation, please refer to the “Replacement” section.
	
Installation within 2 weeks of Product Delivery Date
	
Medium
	
GM and/or Admin will submit WO to Supplier
	
New work orders that went uninstalled: markers, headstones. % of backlog that is reduced (marker has been delivered and not installed).

 

% Any new work orders did they miss , when a markers is delivered must
	
Tracking notifications of Markers/bases/c overs for installation, Passes X days
	
Timing of completion

	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
be installed within 2 weeks is what is currently used
	
 
	
 

	
 
	
 

Correct Cover
	
 

Entombment
	
If the cover has not been delivered prior to the service a temporary cover

will be installed. Upon delivery of the correct cover the supplier will be responsible for installing these and treating them as a “Scheduled Event”
	
Installation immediate of Product Delivery Date
	
Medium
	
Supplier submits WO to GM
	
n/a
	
n/a
	
n/a

	
 

 

Unscheduled Events
	
 

Maintenance Inspection
	
 

 

Out of Scope services
	
Supplier shall monitor the Facilities during their maintenance visits and promptly report to General Manager or designee any needed repair or maintenance work that is outside of the scope of the Services, and shall report to General Manager or designee any vandalism, illegal dumping,

or other illegal activity.
	
Immediately during inspe
	
Medium
	
Supplier submits WO to GM
	
n/a
	
n/a
	
n/a




 





 



 


	
Cemetery & Funeral Home Maintenance

	
Events
	
Category
	
Descriptions
	
Instructions
	
Time Constraints
	
Urgency
	
Work Orders
	
Metrics/Criteria
	
Success
	
MTTR - response time and

resolution

	
 

 

 

 

 

Scheduled Events
	
 

 

 

 

Decorations Holiday / Seasonal Events
	
 

 

 

 

Supplier will manage the ordering and setup of seasonal, events, and ordered decorations
	
Holidays: Supplier will offer the option or provide to all lots, decorations (flags, flowers, etc). StoneMor will provide decorations to be installed by Supplier. Example; flags for memorial day and any holiday that requires decorations other than flowers.

Decorations will be removed at direction of park management or general best practices (IE if flag has fallen upon discovery). All decorations will be maintained and removed in accordance with park regulations.

Supplier will manage orders for all decorations.

Supplier will place flowers/decorations at grave sites when orders are received.

Debris and Litter pick up will be conducted on an ongoing basis
	
Installation prior to Holiday / Seasonal Event
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a

	
 

Scheduled Events
	
Collecting Caskets
	
Transportation of caskets from offsite locations to funeral homes
	
Supplier will be responsible for collecting and delivering caskets from offsite locations when needed.
	
Date of completion will be enter on WO
	
Medium
	
GM and/or Admin will submit WO to Supplier
	
n/a
	
n/a
	
n/a

	
 

Scheduled Events
	
 

Construction
	
 

Buildings, etc.
	
Supplier will lead the construction of fixtures throughout the park, if proposed project is out of Supplier’s ability, they will find outside vendor. Supplier will work with StoneMor to provide new and innovative ideas to

incorporate new fixtures around the park
	
TBD
	
Low
	
n/a
	
n/a
	
n/a
	
n/a

	
 

 

Scheduled Events
	
 

Additional Investment
	
 

 

Improvements
	
Supplier will provide StoneMor with annual investment ideas to improve the park, as well as a monetary amount that they will contribute. Supplier will propose any improvements directly to their point of contact

A list of proposed improvement shall be provided to StoneMor corporate in

preparation for budget cycles each year.
	
TBD
	
Low
	
n/a
	
n/a
	
n/a
	
n/a

	
 

 

 

 

Scheduled Events
	
 

 

 

Replacement (Damage to Markers, Benches Etc.)
	
 

 

 

 

Markers, Benches, Granite Cover, Vaults
	
In the result of damage to Markers, supplier will be required to file replacement order and cover replacement cost. Markers, Benches, etc. should be ordered by us and reimbursed or put on a new account. Many times, reasonable alternative must be discussed with families.

In the result of damage to granite covers during the installation in Mausoleums/ Columbariums, suppliers will file replacement orders and cover replacement costs.

If damage occurs during the initial opening of the vault and prior to closing, the Supplier is required to cover 100% of the cost.

If damage occurs when reopening of the vault, the Supplier and StoneMor

will split the cost 50/50
	
Immediate
	
High
	
Supplier submits WO to GM
	
Repair Completion
	
Tracking notifactions of Markers/bases/c overs for installation, Passes X days
	
Timing of completion

	
 

Scheduled Events
	
In Door Facility Maintenance (Cleaning, repairing etc.)
	
 

Mausoleum Cleaning
	
Walk-thru Mausoleum buildings to check on and ensure cleanliness of bathrooms, that all lightbulbs are operational and that entrances are clear of debris. All fixtures are free of cobwebs and dust. Floors swept and

mopped.
	
Immediate
	
Medium
	
n/a
	
Clean-up completed within a reasonable time period
	
Completed or No
	
Timing of completion

	
 

 

 

 

Scheduled Events
	
 

 

 

General Facility Maintenance (Cleaning, repairing etc.)
	
 

 

 

 

Park, Buildings etc.
	
Supplier will utilize staff to maintain a clean and neat appearance in the park. Included are “as necessary” services, not limited to, power washing buildings and features, touch up of features throughout the park (i.e. painting and cleaning), additional services that will enhance the appearance of the building (not including capital expense projects), such as paint touch up, minor repairs and rinsing windows and doors.

Supplier will provide services to maintain inside the building including but not limited to: lightbulb replacement, minimal plumbing, cleaning, if supplier is not capable of these services they will provide an outside vendor and will follow the approval process for the fee.
	
Immediately during General Cleaning
	
Medium
	
GM and/or ADMIN submit WO along with issue
	
Work orders - minor (light bulb, cleaning)

 

Work orders - major (urgent matters)
	
Work order system
	
Timing of completion

	
Scheduled Events
	
Pest Control
	
Indoor & Outdoor
	
Supplier will handle or outsource any necessary pest control for both

indoor facilities and around the park.
	
Immediate
	
Low
	
Supplier submits WO to GM
	
n/a
	
n/a
	
n/a

	
Unscheduled Events
	
Complaints
	
All Maintenance Issue Complaints
	
Customer Complaints received about Maintenance issues (Mausleum is

dirty, damage marker etc)
	
<24 hrs
	
High
	
GM and/or ADMIN submit WO

along with the type of complaint
	
Resolution Time
	
Completed or No
	
Timing of completion




 

*Time Sensitive: These events will be requested and needed to be completed on short notice, please take this into consideration when quoting and scheduling. These events can happen any day and within 24 hours. Supplier will be required

 

 



 

STONEMOR - MOON MSA EXHIBIT B (Statement of Work) & SCHEDULE 2 (Work Order Management System): Cemetery and Funeral Home Landscaping

 


	
Cemetery & Funeral Home Landscaping

	
Events
	
Category
	
Descriptions
	
Instructions
	
Urgency
	
Work Orders
	
Metrics/

Criteria
	
Success
	
MTTR - response

time and resolution

	
 

 

 

 

Scheduled
	
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Grounds
	
Physical Inspection prior to mowing and/or trimming Damaged Irrigation Heads Loss or Misplaced flowers
	
Irrigation heads are retracted, remove trash and foreign debris but not limited to, items such as limbs, sticks, wilted flowers placed by visitors, silk and /or plastic flowers placed on ground

Flag damaged or broken irrigation heads and submit WO to GM.

Return to a permanet vase if it can be identifed.

Unmatched flowers sent back to Maintenance area for storage and/or disposed as directed by GM.

Broken or malfunctioning vases will be marked with colored flags to avoid

futher damage.
	
Medium
	
Supplier submits WO to GM
	
n/a
	
n/a
	
n/a

	
Inclement Weather on schedule mowing day
	
Mowing will follow the next acceptable mowing day.

If grounds are too wet to allow acceptable mowing NO mowing will occur. (Tracking or ruttinging of the site is Unacceptable)

If slightly wet conditions during mowing, do track clipping and / or mud on

hard surfaces. If occurs supplier will clean up.
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a

	
Mowing
	
Produce an even appearance with high and low spots.

Adjust mowing heights throughout the year as specified by the GM.

GM reserves the right to refuse the use of a mower on contracted property if mower is not producing acceptly even finish.

Maintenance yards will be maintained in accordance with level “C” turf area standards. Unless in view of areas of area(s) A

Turf in land care levels A, B and C will be mowed evenly at a height

suitable to the turf variety, but will be allowed to grow exceedingly tall above
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a

	
Trimming and / or Edging
	
Trimming and/or edging around all fixed objects (excluding monuments and markers) will occur at each scheduled mowing cycle regardless of assigned maintenance “land care level”.

Fixed objects include but are not limited to pavement edges and curbs, light poles, sign posts, trees (specified by General Manager or designee), walls and fences, sidewalks an

Trimming and/ or edging around monuments and / or markers will occur at

each scheduled mowing cycle in land care level “A” and every other cycle regardless of assigned “land care level”.
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a

	
Condition of Bushes & Trees (Dead, removal and/or replace)
	
Provider will inspect bushes/trees and maintain a canopy of 10 feet above ground level in all areas of the park where foot traffic occurs.

Dead branches are to be removed and dying/diseased trees are to be identified and brought to the attention of the park staff.

If any trees die or require removal, the supplier will suggest replacement options.
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a

	
Hardscape and landscape
	
Hardscape and landscape bed maintenance (including paving cracks and crevices) will include removal of grass, weeds or other unwanted plant material by either manual or chemical means.
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a

	
Turf applications
	
Turf applications will be performed for weed and broadleaf control at the providers discretion based on best practices to manage weed growth and enhance the quality of the turf.
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a

	
Grave Leveling
	
Supplier will be responsible to level any graves monuments and markers that impact the appearance of the park
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a

	
Ground Inspections
	
Supplier will perform regular inspections and grounds walk throughs to confirm the parks are maintained to the agreed upon standards
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a

	
Seasonal Planting of Flowe
	
Supplier will be responsible for seasonal planting of flowers that impact the appearance of the park
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a




 





 



 


	
Cemetery & Funeral Home Landscaping

	
Events
	
Category
	
Descriptions
	
Instructions
	
Urgency
	
Work Orders
	
Metrics/

Criteria
	
Success
	
MTTR - response

time and resolution

	
 

 

 

 

 

 

 

 

 

 

 

 

 

 

Roadways / Sidewa
	
Snow Plowing
	
When snow has fallen no trimming or mowing is needed.

Supplier will take necessary steps to avoid any damage to the roads and grounds, if any damage occurs supplier will be responsible to repair.

Snow events will include pre-treatment with salt and plowing as necessary to maintain safe roadways and walkways.

The Supplier is responsible for maintaining clean and safe sidewalks, roadways, fire lanes, doorways, roads throughout the site, entrances to the site, and pathways. In order to ensure that these tasks are performed in a timely manner, the Supplier, and any Supplier they may supplement their work with, is required to be available curing the site business hours. If at  any time inclement weather is present, the Supplier shall provide the necessary labor, equipment, and materials to remove ice and snow from  the sites listed in this contract in a safe and timely fashion.   In addition,  the Supplier is to be responsible for any damage caused to any of the sites listed in the contract during the course of snow removal. This damage includes, but is not limited to; concrete or asphalt damage to roadways, walkways, curbs, concrete bollards, stone buffers, edging, turf, plant material, signage and markers. Additionally, any damage caused should be reported in the Work Order tool within 24 hours.

Supplier will be prepared at each site to service and maintain a safe standard at the site, during the cemetery business hours.

Supplier will be responsible for managing and determining how often follow-up service is needed, Supplier should maintain the standard of cleaned roads, walkways, etc, regardless of the duration.

Supplier will use the necessary de-icing material that is approved for that location/state, the supplier will cover the cost of the material.
	
High
	
Supplier submits WO to GM for any damages due to snow removal
	
n/a
	
n/a
	
n/a

	
 

 

 

Unscheduled
	
 

 

 

Complaints
	
All Ground Complaints
	
Customer complaints received about the conditions of the Grounds(Headstone dirty, Mausoleum floors dirty, Grass not cut etc)
	
High
	
GM and/or ADMIN submit WO along with the type of complaint
	
Reduced number of complaints
	
Complaint systems
	
Timing for resolution

	
 




The expectation is that the Supplier and StoneMor mutually define and agree upon standards for ‘A’, ‘B’ and ‘C’ areas, and the Supplier will provide the work needed to maintain these standards.

 

Mowing: Defined standards for 3 levels 

A Level – will stay between 3 – 4 inches, frequency  of cuts at supplier’s discretion

B Level – will stay between 3 – 5 inches, frequency of cuts at supplier’s discretion

C Level – will stay between 3 – 7 inches, frequency of cuts at supplier’s discretion

 

Trimming/edging: Defined standards for 3 levels this cost will be included in the cost per acre

A Level – all areas in the A level section should remain neatly trimmed; frequency of services at supplier’s discretion

B Level – Should remain a consistent appearance and not appear overgrown.

C Level – Should remain manageable. Visible C Level areas to the general public should be maintained as a B Level.

 

Additional Landscape: Hedges, Flowers, Trees 

Supplier will maintain the front entrance of all parks to a high standard, this will include flowers, decorations, trimming of hedges, etc. Additional landscaping throughout the park will be defined by A, B, C level standards below.

A Level – Hedges shall maintain a neat and clean appearance upon inspection after each service.

B Level – Should be trimmed once at the beginning of the season and again at the end of the season to maintain a nice consistent appearance.

C Level – Should be trimmed as needed to eliminate an unkept appearance or if a safety hazard is present.

Supplier will propose new opportunities/recommendations that can improve the parks (including possibility of joint investment)

 

Tree Work

Supplier will do necessary maintenance to keep all trees alive and trimmed based on the standards defined for A, B, C level areas of the park.

A Level

B Level

C Level

 

 

 



 

Exhibit C (Success Metrics)

(See attached)

 

 

Exhibit C

 



 

Schedule 1 (Properties & Roll-Out Schedule)

(See attached)

 

Schedule 1

 



 

STONEMOR - MOON MSA SCHEDULES 1 & 5

 


	
 
	
StoneMor Field Organization
	
 
	
Moon Organization

	
3 Digit #
	
4 Digit #
	
Name
	
Address
	
Rollout Date
	
Outsourced Status
	
Division
	
Area
	
Cluster
	
 
	
Region
	
Sub-Region




 


	
450
	
5637
	
Allegheny County Memorial Park
	
1600 Duncan Avenue Allison Park, PA 15101
	
 
	
5/11/2020
	
YES
	
 
	
North
	
NA2
	
NC08
	
 
	
R3
	
North Pittsburgh

	
454
	
5618
	
Greenlawn Burial Estates
	
731 West Old Route 422 Butler, PA 16001
	
 
	
5/11/2020
	
YES
	
 
	
North
	
NA2
	
NC08
	
 
	
R3
	
North Pittsburgh

	
458
	
5622
	
Lawn Haven Burial Estates
	
1290 Butler Road Worthington, PA 16262
	
 
	
5/11/2020
	
YES
	
 
	
North
	
NA2
	
NC08
	
 
	
R3
	
North Pittsburgh

	
472
	
5636
	
Lakewood Memorial Park
	
943 Rt 910 Cheswick, PA 15024
	
 
	
5/11/2020
	
YES
	
 
	
North
	
NA2
	
NC08
	
 
	
R3
	
North Pittsburgh

	
461
	
5625
	
Erie County Memorial Park
	
7880 Edinboro Road Erie, PA 16509
	
 
	
5/11/2020
	
NO
	
 
	
North
	
NA2
	
NC08
	
 
	
R3
	
North Pittsburgh

	
467
	
5631
	
Mt. Royal Memorial Park
	
2700 Mt. Royal Blvd. Glenshaw, PA 15116
	
 
	
5/11/2020
	
YES
	
 
	
North
	
NA2
	
NC08
	
 
	
R3
	
North Pittsburgh

	
465
	
5629
	
Roselawn Memorial Gardens - PA
	
17045 Conneaut Lake Road Meadville, PA 16335
	
 
	
5/11/2020
	
NO
	
 
	
North
	
NA2
	
NC08
	
 
	
R3
	
North Pittsburgh

	
452
	
5616
	
Woodlawn Cemetery
	
450 Penn Avenue Aliquippa, PA 15001
	
 
	
5/11/2020
	
YES
	
 
	
North
	
NA2
	
NC07
	
 
	
R3
	
North Pittsburgh

	
456
	
5620
	
Pinewood Memorial Park
	
20950 Rte 19 Cranberry Twp., PA 16066
	
 
	
5/11/2020
	
YES
	
 
	
North
	
NA2
	
NC08
	
 
	
R3
	
North Pittsburgh

	
603
	
603
	
Rolling Green Cemetery
	
1008 West Chester Pike West Chester, PA 19382
	
 
	
4/16/2020
	
YES
	
 
	
North
	
NA3
	
NC10
	
 
	
R4
	
Philadelphia - Non AOP

	
252
	
252
	
Hillside Cemetery
	
2556 Susquehana Rd Roslyn, PA 19001
	
 
	
4/16/2020
	
YES
	
 
	
North
	
NA1
	
NC01
	
 
	
R4
	
Philadelphia - Non AOP

	
108
	
2163
	
Mt. Lebanon Cemetery
	
485B Route 1 South, Suite 340
	
 
	
6/29/2020
	
YES
	
 
	
North
	
NA4
	
NC11
	
 
	
R4
	
New Jersey

	
214
	
214
	
Woodlawn Memorial Park-IL
	
23060 West Jefferson St Joliet, IL 60431
	
 
	
5/11/2020
	
YES
	
 
	
South
	
SA4
	
SC39
	
 
	
R1
	
Chicago

	
215
	
215
	
Woodlawn Memorial Park II-IL
	
22500 West Jefferson St Joliet, IL 60431
	
 
	
5/11/2020
	
YES
	
 
	
South
	
SA4
	
SC39
	
 
	
R1
	
Chicago

	
401
	
401
	
Sunset Hill Cemetery
	
50 Fountain Drive Glen Carbon, IL 62034
	
 
	
5/18/2020
	
NO
	
 
	
South
	
SA4
	
SC37
	
 
	
R1
	
West

	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 




 

 

 

 

 

 



 

Schedule 2 (Work Order Management System)

 

(See attached)

 

 

Schedule 2

 



 

STONEMOR - MOON MSA EXHIBIT B (Statement of Work) & SCHEDULE 2 (Work Order Management System): Cemetery and Funeral Home Maintenance

 


	
Cemetery & Funeral Home Maintenance

	
Events
	
Category
	
Descriptions
	
Instructions
	
Time Constraints
	
Urgency
	
Work Orders
	
Metrics/Criteria
	
Success
	
MTTR - response time and

resolution

	
 

 

 

 

Scheduled or Unscheduled Events
	
 

 

 

 

Space Verificaton
	
 

 

 

 

Probbing/Space Verification
	
GM or ADMIN will find/locate spaces for sales reps and customers. This will include space and lot verification. Space and Lot information will be sent to Supplier.

Supplier will perform any surveying needed for the location.

Blind check procedures: Supplier will perform blind check procedures to avoid compliance issues to avoid missed burials. This blind check procedures will also need to occur for at-need sales or pre need becoming at need

Maintenance will be in charge of locating the lot and placing flags in that spot, the family will then confirm this is the correct spot

Final sign off performed by the location Admin
	
<24 hrs
	
High
	
GM and/or Admin will submit WO to Supplier
	
Space Verification
	
Completed or No
	
Timing of completion

	
 

 

 

 

 

 

 

 

 

 

 

Unscheduled Events*
	
 

 

 

 

 

 

Outdoor Cermonies
	
 

 

 

 

 

Setup, Opening/Lowering (Interment Service Prep), Service procedures and Equipment
	
Prior to the event, supplier will be responsible for the carpeting, putting out chairs, mowing/trimming a ~100 ft radius to the plot prior to the service and setting up tents for the ceremonies, specifications will be defined during the pilot program These events can happen any day and at short notice.

Supplier will be required to have staff in place to service any request

Supplier will be responsible for opening the graves and installing both the vault and casket. In some cases, vaults will have been preinstalled, if damage occurs to vaults, refer to “Replacement” section.

During the service the crew should be mindful of the family and attendees. For example, but not limited to: avoiding the area of the service, noise levels, overall conduct.

Clean up and filling in grave accordingly and Radius for additional treatment completed (~100ft)

Supplier will be responsible to maintain the needed equipment to perform the opening, lowering and closing
	
< 24 hrs
	
High
	
GM and/or Admin will submit WO to Supplier (All inclusive of the work order)
	
Set-up completed prior to family arrival
	
On-time or Delayed
	
Timing of completion

	
 

 

 

 

Indoor Cermonies
	
 

 

 

 

Setup, Entombment, Inurnment
	
Supplier will be responsible for the set-up of indoor ceremonies. After in- door ceremonies supplier will be responsible for moving the casket to storage until it is installed at scheduled time.

Supplier will be responsible for the opening of the tomb in the mausoleum and entombing the casket, if the cover has not been delivered prior to the service a temporary cover will be installed. Upon delivery of the correct cover the supplier will be responsible for installing these and treating them as a “Scheduled Event”

Supplier will be responsible for placing the urn in the niche, urn lot (depending on the location of the burial). Supplier will then close the lot

with either a temp cover installed, or the inscriber will do it after the
	
< 24 hrs
	
High
	
GM and/or Admin will submit WO to Supplier
	
Set-up completed prior to family arrival
	
On-time or Delayed
	
Timing of completion

	
 

 

 

Scheduled Events
	
 

 

 

Vaults
	
 

 

 

Pre-Installed Vaults
	
Pre-installed vaults include, opening the grave, installing the vault and fully closing the grave

Supplier will be responsible for scheduling and completing the required number of pre-installed vaults as indicated by (XX) in the defined work order tool. The supplier can use their discretion to schedule and deploy their team. If damage occurs to the installation of vaults, please refer to the

“Replacement” section.
	
Installation of the "pre- installed vault" should be within 30 days of Product Delivery Date
	
Low
	
GM and/or Admin will submit WO to Supplier
	
What % of outstanding VICs - preinstalled vaults,
	
Tracking notifaction of Vault delievery, vaults passed 30 days
	
Timing of completion

	
 

Scheduled Events
	
 

Mausoleums/ Columbariums
	
 

In-door Installment
	
Supplier will be responsible for scheduling and completing the installment of covers in the Mausoleums/ Columbariums. The supplier can use their discretion to schedule and deploy their team based on the product

deliveries (completed/engraved covers).
	
Installation within 2 weeks of Product Delivery Date
	
Medium
	
GM and/or Admin will submit WO to Supplier
	
n/a
	
n/a
	
n/a

	
 

 

 

 

 

Scheduled Events
	
 

 

 

 

 

Markers/Bases
	
 

 

 

 

in-door or out-door installment
	
Supplier will be responsible for scheduling and installing bases and makers. Markers/bases/Accessories may not be delivered for the ceremony or at the same time as the base, the supplier will manage and handle both installations and will use their discretion to ensure it is completed in a timely manner, no later than 2 weeks after the delivery of the marker, subject to winter weather conditions. If damage occurs during installation, please refer to the “Replacement” section.
	
Installation within 2 weeks of Product Delivery Date
	
Medium
	
GM and/or Admin will submit WO to Supplier
	
New work orders that went uninstalled: markers, headstones. % of backlog that is reduced (marker has been delivered and not installed).

 

% Any new work orders did they miss , when a markers is delivered must
	
Tracking notifications of Markers/bases/c overs for installation, Passes X days
	
Timing of completion

	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
be installed within 2 weeks is what is currently used
	
 
	
 

	
 
	
 

Correct Cover
	
 

Entombment
	
If the cover has not been delivered prior to the service a temporary cover

will be installed. Upon delivery of the correct cover the supplier will be responsible for installing these and treating them as a “Scheduled Event”
	
Installation immediate of Product Delivery Date
	
Medium
	
Supplier submits WO to GM
	
n/a
	
n/a
	
n/a

	
 

 

Unscheduled Events
	
 

Maintenance Inspection
	
 

 

Out of Scope services
	
Supplier shall monitor the Facilities during their maintenance visits and promptly report to General Manager or designee any needed repair or maintenance work that is outside of the scope of the Services, and shall report to General Manager or designee any vandalism, illegal dumping,

or other illegal activity.
	
Immediately during inspe
	
Medium
	
Supplier submits WO to GM
	
n/a
	
n/a
	
n/a




 





 



 


	
Cemetery & Funeral Home Maintenance

	
Events
	
Category
	
Descriptions
	
Instructions
	
Time Constraints
	
Urgency
	
Work Orders
	
Metrics/Criteria
	
Success
	
MTTR - response time and

resolution

	
 

 

 

 

 

Scheduled Events
	
 

 

 

 

Decorations Holiday / Seasonal Events
	
 

 

 

 

Supplier will manage the ordering and setup of seasonal, events, and ordered decorations
	
Holidays: Supplier will offer the option or provide to all lots, decorations (flags, flowers, etc). StoneMor will provide decorations to be installed by Supplier. Example; flags for memorial day and any holiday that requires decorations other than flowers.

Decorations will be removed at direction of park management or general best practices (IE if flag has fallen upon discovery). All decorations will be maintained and removed in accordance with park regulations.

Supplier will manage orders for all decorations.

Supplier will place flowers/decorations at grave sites when orders are received.

Debris and Litter pick up will be conducted on an ongoing basis
	
Installation prior to Holiday / Seasonal Event
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a

	
 

Scheduled Events
	
Collecting Caskets
	
Transportation of caskets from offsite locations to funeral homes
	
Supplier will be responsible for collecting and delivering caskets from offsite locations when needed.
	
Date of completion will be enter on WO
	
Medium
	
GM and/or Admin will submit WO to Supplier
	
n/a
	
n/a
	
n/a

	
 

Scheduled Events
	
 

Construction
	
 

Buildings, etc.
	
Supplier will lead the construction of fixtures throughout the park, if proposed project is out of Supplier’s ability, they will find outside vendor. Supplier will work with StoneMor to provide new and innovative ideas to

incorporate new fixtures around the park
	
TBD
	
Low
	
n/a
	
n/a
	
n/a
	
n/a

	
 

 

Scheduled Events
	
 

Additional Investment
	
 

 

Improvements
	
Supplier will provide StoneMor with annual investment ideas to improve the park, as well as a monetary amount that they will contribute. Supplier will propose any improvements directly to their point of contact

A list of proposed improvement shall be provided to StoneMor corporate in

preparation for budget cycles each year.
	
TBD
	
Low
	
n/a
	
n/a
	
n/a
	
n/a

	
 

 

 

 

Scheduled Events
	
 

 

 

Replacement (Damage to Markers, Benches Etc.)
	
 

 

 

 

Markers, Benches, Granite Cover, Vaults
	
In the result of damage to Markers, supplier will be required to file replacement order and cover replacement cost. Markers, Benches, etc. should be ordered by us and reimbursed or put on a new account. Many times, reasonable alternative must be discussed with families.

In the result of damage to granite covers during the installation in Mausoleums/ Columbariums, suppliers will file replacement orders and cover replacement costs.

If damage occurs during the initial opening of the vault and prior to closing, the Supplier is required to cover 100% of the cost.

If damage occurs when reopening of the vault, the Supplier and StoneMor

will split the cost 50/50
	
Immediate
	
High
	
Supplier submits WO to GM
	
Repair Completion
	
Tracking notifactions of Markers/bases/c overs for installation, Passes X days
	
Timing of completion

	
 

Scheduled Events
	
In Door Facility Maintenance (Cleaning, repairing etc.)
	
 

Mausoleum Cleaning
	
Walk-thru Mausoleum buildings to check on and ensure cleanliness of bathrooms, that all lightbulbs are operational and that entrances are clear of debris. All fixtures are free of cobwebs and dust. Floors swept and

mopped.
	
Immediate
	
Medium
	
n/a
	
Clean-up completed within a reasonable time period
	
Completed or No
	
Timing of completion

	
 

 

 

 

Scheduled Events
	
 

 

 

General Facility Maintenance (Cleaning, repairing etc.)
	
 

 

 

 

Park, Buildings etc.
	
Supplier will utilize staff to maintain a clean and neat appearance in the park. Included are “as necessary” services, not limited to, power washing buildings and features, touch up of features throughout the park (i.e. painting and cleaning), additional services that will enhance the appearance of the building (not including capital expense projects), such as paint touch up, minor repairs and rinsing windows and doors.

Supplier will provide services to maintain inside the building including but not limited to: lightbulb replacement, minimal plumbing, cleaning, if supplier is not capable of these services they will provide an outside vendor and will follow the approval process for the fee.
	
Immediately during General Cleaning
	
Medium
	
GM and/or ADMIN submit WO along with issue
	
Work orders - minor (light bulb, cleaning)

 

Work orders - major (urgent matters)
	
Work order system
	
Timing of completion

	
Scheduled Events
	
Pest Control
	
Indoor & Outdoor
	
Supplier will handle or outsource any necessary pest control for both

indoor facilities and around the park.
	
Immediate
	
Low
	
Supplier submits WO to GM
	
n/a
	
n/a
	
n/a

	
Unscheduled Events
	
Complaints
	
All Maintenance Issue Complaints
	
Customer Complaints received about Maintenance issues (Mausleum is

dirty, damage marker etc)
	
<24 hrs
	
High
	
GM and/or ADMIN submit WO

along with the type of complaint
	
Resolution Time
	
Completed or No
	
Timing of completion




 

*Time Sensitive: These events will be requested and needed to be completed on short notice, please take this into consideration when quoting and scheduling. These events can happen any day and within 24 hours. Supplier will be required

 

 



 

STONEMOR - MOON MSA EXHIBIT B (Statement of Work) & SCHEDULE 2 (Work Order Management System): Cemetery and Funeral Home Landscaping

 


	
Cemetery & Funeral Home Landscaping

	
Events
	
Category
	
Descriptions
	
Instructions
	
Urgency
	
Work Orders
	
Metrics/

Criteria
	
Success
	
MTTR - response

time and resolution

	
 

 

 

 

Scheduled
	
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Grounds
	
Physical Inspection prior to mowing and/or trimming Damaged Irrigation Heads Loss or Misplaced flowers
	
Irrigation heads are retracted, remove trash and foreign debris but not limited to, items such as limbs, sticks, wilted flowers placed by visitors, silk and /or plastic flowers placed on ground

Flag damaged or broken irrigation heads and submit WO to GM.

Return to a permanet vase if it can be identifed.

Unmatched flowers sent back to Maintenance area for storage and/or disposed as directed by GM.

Broken or malfunctioning vases will be marked with colored flags to avoid

futher damage.
	
Medium
	
Supplier submits WO to GM
	
n/a
	
n/a
	
n/a

	
Inclement Weather on schedule mowing day
	
Mowing will follow the next acceptable mowing day.

If grounds are too wet to allow acceptable mowing NO mowing will occur. (Tracking or ruttinging of the site is Unacceptable)

If slightly wet conditions during mowing, do track clipping and / or mud on

hard surfaces. If occurs supplier will clean up.
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a

	
Mowing
	
Produce an even appearance with high and low spots.

Adjust mowing heights throughout the year as specified by the GM.

GM reserves the right to refuse the use of a mower on contracted property if mower is not producing acceptly even finish.

Maintenance yards will be maintained in accordance with level “C” turf area standards. Unless in view of areas of area(s) A

Turf in land care levels A, B and C will be mowed evenly at a height

suitable to the turf variety, but will be allowed to grow exceedingly tall above
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a

	
Trimming and / or Edging
	
Trimming and/or edging around all fixed objects (excluding monuments and markers) will occur at each scheduled mowing cycle regardless of assigned maintenance “land care level”.

Fixed objects include but are not limited to pavement edges and curbs, light poles, sign posts, trees (specified by General Manager or designee), walls and fences, sidewalks an

Trimming and/ or edging around monuments and / or markers will occur at

each scheduled mowing cycle in land care level “A” and every other cycle regardless of assigned “land care level”.
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a

	
Condition of Bushes & Trees (Dead, removal and/or replace)
	
Provider will inspect bushes/trees and maintain a canopy of 10 feet above ground level in all areas of the park where foot traffic occurs.

Dead branches are to be removed and dying/diseased trees are to be identified and brought to the attention of the park staff.

If any trees die or require removal, the supplier will suggest replacement options.
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a

	
Hardscape and landscape
	
Hardscape and landscape bed maintenance (including paving cracks and crevices) will include removal of grass, weeds or other unwanted plant material by either manual or chemical means.
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a

	
Turf applications
	
Turf applications will be performed for weed and broadleaf control at the providers discretion based on best practices to manage weed growth and enhance the quality of the turf.
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a

	
Grave Leveling
	
Supplier will be responsible to level any graves monuments and markers that impact the appearance of the park
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a

	
Ground Inspections
	
Supplier will perform regular inspections and grounds walk throughs to confirm the parks are maintained to the agreed upon standards
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a

	
Seasonal Planting of Flowe
	
Supplier will be responsible for seasonal planting of flowers that impact the appearance of the park
	
Medium
	
n/a
	
n/a
	
n/a
	
n/a




 





 



 


	
Cemetery & Funeral Home Landscaping

	
Events
	
Category
	
Descriptions
	
Instructions
	
Urgency
	
Work Orders
	
Metrics/

Criteria
	
Success
	
MTTR - response

time and resolution

	
 

 

 

 

 

 

 

 

 

 

 

 

 

 

Roadways / Sidewa
	
Snow Plowing
	
When snow has fallen no trimming or mowing is needed.

Supplier will take necessary steps to avoid any damage to the roads and grounds, if any damage occurs supplier will be responsible to repair.

Snow events will include pre-treatment with salt and plowing as necessary to maintain safe roadways and walkways.

The Supplier is responsible for maintaining clean and safe sidewalks, roadways, fire lanes, doorways, roads throughout the site, entrances to the site, and pathways. In order to ensure that these tasks are performed in a timely manner, the Supplier, and any Supplier they may supplement their work with, is required to be available curing the site business hours. If at  any time inclement weather is present, the Supplier shall provide the necessary labor, equipment, and materials to remove ice and snow from  the sites listed in this contract in a safe and timely fashion.   In addition,  the Supplier is to be responsible for any damage caused to any of the sites listed in the contract during the course of snow removal. This damage includes, but is not limited to; concrete or asphalt damage to roadways, walkways, curbs, concrete bollards, stone buffers, edging, turf, plant material, signage and markers. Additionally, any damage caused should be reported in the Work Order tool within 24 hours.

Supplier will be prepared at each site to service and maintain a safe standard at the site, during the cemetery business hours.

Supplier will be responsible for managing and determining how often follow-up service is needed, Supplier should maintain the standard of cleaned roads, walkways, etc, regardless of the duration.

Supplier will use the necessary de-icing material that is approved for that location/state, the supplier will cover the cost of the material.
	
High
	
Supplier submits WO to GM for any damages due to snow removal
	
n/a
	
n/a
	
n/a

	
 

 

 

Unscheduled
	
 

 

 

Complaints
	
All Ground Complaints
	
Customer complaints received about the conditions of the Grounds(Headstone dirty, Mausoleum floors dirty, Grass not cut etc)
	
High
	
GM and/or ADMIN submit WO along with the type of complaint
	
Reduced number of complaints
	
Complaint systems
	
Timing for resolution

	
 




The expectation is that the Supplier and StoneMor mutually define and agree upon standards for ‘A’, ‘B’ and ‘C’ areas, and the Supplier will provide the work needed to maintain these standards.

 

Mowing: Defined standards for 3 levels 

A Level – will stay between 3 – 4 inches, frequency  of cuts at supplier’s discretion

B Level – will stay between 3 – 5 inches, frequency of cuts at supplier’s discretion

C Level – will stay between 3 – 7 inches, frequency of cuts at supplier’s discretion

 

Trimming/edging: Defined standards for 3 levels this cost will be included in the cost per acre

A Level – all areas in the A level section should remain neatly trimmed; frequency of services at supplier’s discretion

B Level – Should remain a consistent appearance and not appear overgrown.

C Level – Should remain manageable. Visible C Level areas to the general public should be maintained as a B Level.

 

Additional Landscape: Hedges, Flowers, Trees 

Supplier will maintain the front entrance of all parks to a high standard, this will include flowers, decorations, trimming of hedges, etc. Additional landscaping throughout the park will be defined by A, B, C level standards below.

A Level – Hedges shall maintain a neat and clean appearance upon inspection after each service.

B Level – Should be trimmed once at the beginning of the season and again at the end of the season to maintain a nice consistent appearance.

C Level – Should be trimmed as needed to eliminate an unkept appearance or if a safety hazard is present.

Supplier will propose new opportunities/recommendations that can improve the parks (including possibility of joint investment)

 

Tree Work

Supplier will do necessary maintenance to keep all trees alive and trimmed based on the standards defined for A, B, C level areas of the park.

A Level

B Level

C Level

 

 

 



 

Schedule 3 (Leased Vehicles and Equipment)

 

(See attached)

Schedule 3

 



 

STONEMOR - MOON MSA SCHEDULE 3A (Equipment)

 


	
3 Digit #Name
	
State
	
ASSET-TYPE-7
	
Asset
	
Tag Number
	
Description




 


	
450
	
Allegheny County Meml Pk
	
PA
	
CMEQ
	
2970
	
10547
	
Industrial sweeper

	
450
	
Allegheny County Meml Pk
	
PA
	
EQUIP
	
13125
	
NOC560413
	
Case 580N

	
450
	
Allegheny County Meml Pk
	
PA
	
EQUIP
	
10915
	
 
	
Lowering Device

	
450
	
Allegheny County Meml Pk
	
PA
	
EQUIP
	
14340
	
 
	
Lowering Device

	
454
	
Greenlawn Burial Estates
	
PA
	
CMEQ
	
2855
	
10246
	
XMark Mower

	
454
	
Greenlawn Burial Estates
	
PA
	
EQUIP
	
10324
	
4262
	
Case 580SM2 Backhoe

	
454
	
Greenlawn Burial Estates
	
PA
	
EQUIP
	
14284
	
 
	
2 in 1 Low Boy Maus Lift

	
458
	
Lawn Haven Burial Estates
	
PA
	
CMEQ
	
3617
	
12941
	
Ford 555E Backhoe

	
458
	
Lawn Haven Burial Estates
	
PA
	
CMEQ
	
9894
	
 
	
MAHINDRA 5010 W/ CAB & FRONT B

	
472
	
Lakewood Memorial Garden
	
PA
	
CAPLEASE
	
13691
	
 
	
2004 Case 580SM - Tractor (580

	
472
	
Lakewood Memorial Garden
	
PA
	
CMEQ
	
3688
	
13193
	
CHAIN SAW

	
472
	
Lakewood Memorial Garden
	
PA
	
CMEQ
	
3691
	
13196
	
HYDRAULIC PUMP

	
472
	
Lakewood Memorial Garden
	
PA
	
CMEQ
	
3694
	
13199
	
HEDGE TRIMMER

	
472
	
Lakewood Memorial Garden
	
PA
	
CMEQ
	
9521
	
 
	
New Tractor

	
461
	
Erie County Memorial Park
	
PA
	
CMEQ
	
2948
	
10483
	
Kubuta Mower

	
461
	
Erie County Memorial Park
	
PA
	
CMEQ
	
5199
	
 
	
Backhoe-Model 580m2T

	
461
	
Erie County Memorial Park
	
PA
	
CMEQ
	
5592
	
 
	
MOWER DECK FOR KABOTA MOWER

	
461
	
Erie County Memorial Park
	
PA
	
CMEQ
	
6013
	
 
	
Kubota Front Cut Mower

	
461
	
Erie County Memorial Park
	
PA
	
CMEQ
	
6047
	
 
	
Forks for Backhoe

	
461
	
Erie County Memorial Park
	
PA
	
EQUIP
	
12248
	
 
	
Imperial 5502SK Lowering Devic

	
467
	
Mt Royal Meml Park
	
PA
	
CMEQ
	
1825
	
13094
	
2 Ford 3930 Tractors

	
467
	
Mt Royal Meml Park
	
PA
	
CMEQ
	
2797
	
10057
	
#600 Body lift

	
467
	
Mt Royal Meml Park
	
PA
	
CMEQ
	
4001
	
14094
	
1 Hustler Mower

	
467
	
Mt Royal Meml Park
	
PA
	
CMEQ
	
4316
	
14978
	
Tailgate salt spreader

	
467
	
Mt Royal Meml Park
	
PA
	
CMEQ
	
5237
	
 
	
WACKER

	
467
	
Mt Royal Meml Park
	
PA
	
CMEQ
	
9212
	
 
	
Lowering Device

	
467
	
Mt Royal Meml Park
	
PA
	
CMEQ
	
9377
	
 
	
New Backhoe

	
467
	
Mt Royal Meml Park
	
PA
	
EQUIP
	
10379
	
66849
	
Noval Dump Trailer

	
467
	
Mt Royal Meml Park
	
PA
	
EQUIP
	
14231
	
A1-23849
	
Lowering Device w/grass set A1

	
465
	
Roselawn Meml Gardens
	
PA
	
CMEQ
	
1798
	
13053
	
Ford Mower, Ford Tractor

	
465
	
Roselawn Meml Gardens
	
PA
	
CMEQ
	
3649
	
13055
	
LOWERING DEVICE

	
465
	
Roselawn Meml Gardens
	
PA
	
CMEQ
	
5164
	
 
	
TRASH PUMP

	
465
	
Roselawn Meml Gardens
	
PA
	
CMEQ
	
5202
	
 
	
Backhoe-Model 580m2T

	
465
	
Roselawn Meml Gardens
	
PA
	
CMEQ
	
5240
	
 
	
BACKHOE BUCKET

	
465
	
Roselawn Meml Gardens
	
PA
	
EQUIP
	
10418
	
3371
	
Ex Mark Mower

	
452
	
Woodlawn Cemetery
	
PA
	
CMEQ
	
3580
	
12821
	
WOCKER TAMPER

	
452
	
Woodlawn Cemetery
	
PA
	
CMEQ
	
3587
	
12828
	
LEAF VAC

	
452
	
Woodlawn Cemetery
	
PA
	
EQUIP
	
12678
	
 
	
Imperial 5502S Lowering Device

	
452
	
Woodlawn Cemetery
	
PA
	
EQUIP
	
13283
	
 
	
Streamliner Tow Bar

	
456
	
Pinewood Memorial Park
	
PA
	
CMEQ
	
3665
	
13100
	
SNOWPLOW & DEFLECTOR

	
456
	
Pinewood Memorial Park
	
PA
	
CMEQ
	
4000
	
14092
	
Cemetery Equipment

	
456
	
Pinewood Memorial Park
	
PA
	
CMEQ
	
4099
	
14394
	
New Holland Backhoe

	
456
	
Pinewood Memorial Park
	
PA
	
CMEQ
	
4148
	
14533
	
2002 Hustler 4600 Serial Mower

	
456
	
Pinewood Memorial Park
	
PA
	
CMEQ
	
5330
	
 
	
GENERATOR FOR TRAV MAUS LIFT

	
456
	
Pinewood Memorial Park
	
PA
	
CMEQ
	
6155
	
 
	
Weld Pak 3200

	
456
	
Pinewood Memorial Park
	
PA
	
CMEQ
	
9517
	
 
	
Backhoe Bucket

	
456
	
Pinewood Memorial Park
	
PA
	
EQUIP
	
13920
	
 
	
Trailer 6x12 with ramp

	
603
	
Rolling Green Mem Park
	
PA
	
CMEQ
	
3048
	
10718
	
Ford Tractor 2120

	
603
	
Rolling Green Mem Park
	
PA
	
CMEQ
	
3049
	
10719
	
1993 Ford Backhoe 555D

	
603
	
Rolling Green Mem Park
	
PA
	
CMEQ
	
3055
	
10756
	
FORD 1710 TRACTOR

	
603
	
Rolling Green Mem Park
	
PA
	
CMEQ
	
3057
	
10758
	
JOHN DEERE 1010 BULLDOZER

	
603
	
Rolling Green Mem Park
	
PA
	
CMEQ
	
3871
	
13769
	
Ford 2120 Tractor

	
603
	
Rolling Green Mem Park
	
PA
	
CMEQ
	
4017
	
14132
	
EXMARK 2004 MOWER

	
603
	
Rolling Green Mem Park
	
PA
	
CMEQ
	
4332
	
15013
	
36"" Backhoe bucket

	
603
	
Rolling Green Mem Park
	
PA
	
CMEQ
	
4400
	
15170
	
KUBOTA MOWER

	
603
	
Rolling Green Mem Park
	
PA
	
CMEQ
	
5325
	
 
	
2005 FORD F-450 W/DUMP BODY




 





 




	
3 Digit #Name
	
State
	
ASSET-TYPE-7
	
Asset
	
Tag Number
	
Description




 


	
603
	
Rolling Green Mem Park
	
PA
	
CMEQ
	
5454
	
 
	
Air Compressor

	
603
	
Rolling Green Mem Park
	
PA
	
CMEQ
	
6042
	
 
	
Toro 580-D Mower

	
603
	
Rolling Green Mem Park
	
PA
	
CMEQ
	
8951
	
 
	
2011 Case 580 N Backhoe

	
603
	
Rolling Green Mem Park
	
PA
	
EQUIP
	
10172
	
 
	
Backhoe Forks

	
603
	
Rolling Green Mem Park
	
PA
	
EQUIP
	
13952
	
 
	
Tamper serial#101541327617

	
252
	
Hillside Cemetery
	
PA
	
EQUIP
	
11732
	
 
	
1994 Ford 555 D

	
252
	
Hillside Cemetery
	
PA
	
EQUIP
	
11733
	
 
	
2004 New Holland LB75

	
252
	
Hillside Cemetery
	
PA
	
EQUIP
	
11734
	
 
	
2001 John Deere Gator

	
252
	
Hillside Cemetery
	
PA
	
EQUIP
	
11735
	
 
	
2004 John Deere Gator

	
252
	
Hillside Cemetery
	
PA
	
EQUIP
	
11736
	
 
	
2007 John Deere Gator

	
252
	
Hillside Cemetery
	
PA
	
EQUIP
	
11737
	
 
	
2009 John Deere Gator

	
252
	
Hillside Cemetery
	
PA
	
EQUIP
	
11738
	
 
	
2012 John Deere Gator

	
252
	
Hillside Cemetery
	
PA
	
EQUIP
	
11739
	
 
	
2013 John Deere Gator

	
252
	
Hillside Cemetery
	
PA
	
EQUIP
	
11740
	
 
	
1995 John Deere Tractor 970

	
252
	
Hillside Cemetery
	
PA
	
EQUIP
	
11741
	
 
	
1994 Ford 1920 Tractor

	
252
	
Hillside Cemetery
	
PA
	
EQUIP
	
11742
	
 
	
2008 John Deere 3120 Tractor

	
252
	
Hillside Cemetery
	
PA
	
EQUIP
	
11743
	
 
	
2009 New Holland L175 Skid Ste

	
252
	
Hillside Cemetery
	
PA
	
EQUIP
	
11745
	
 
	
2 dump trailers Pronovort

	
252
	
Hillside Cemetery
	
PA
	
EQUIP
	
11746
	
 
	
Trailer 2013 Carry on

	
252
	
Hillside Cemetery
	
PA
	
EQUIP
	
13296
	
 
	
Imperial 5502SK Lowering Devic

	
252
	
Hillside Cemetery
	
PA
	
EQUIP
	
13939
	
 
	
Tamper serial#101541327613

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
CAPLEASE
	
14697
	
53475
	
2019 J Deere 310EP VIN 53475

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
CMEQ
	
4657
	
11714
	
RAKES & SHOUELS

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
CMEQ
	
4659
	
11716
	
HEDGE TRIMMERS

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
CMEQ
	
4664
	
11721
	
Red Max Weed Wackers (2)

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
CMEQ
	
4666
	
11723
	
Used Lowering Device

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
CMEQ
	
4667
	
11724
	
HEDGE TRIMMER

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
CMEQ
	
4668
	
11725
	
LOWERING DEVICE

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
CMEQ
	
4669
	
11726
	
John Deere 310 Backhoe Loader

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
CMEQ
	
4815
	
14025
	
Backhoe bucket

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
CMEQ
	
4839
	
14310
	
John Deere AMT626

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
CMEQ
	
4875
	
14584
	
Air Compressor

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
CMEQ
	
4900
	
14771
	
Hydraulic Lift

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
CMEQ
	
4929
	
15098
	
Trimmers

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
CMEQ
	
5423
	
 
	
TORO SNOW COMMANDER

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
CMEQ
	
5511
	
 
	
Lowering Device

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
CMEQ
	
5513
	
 
	
Tent 12x12 Brown w/walls

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
EQUIP
	
11167
	
64384
	
Case 590 Backhoe

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
EQUIP
	
10081
	
18500
	
Trailer

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
EQUIP
	
10334
	
 
	
P7500E Generator

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
EQUIP
	
12095
	
 
	
Stihl TS500i cut machine

	
108
	
Mt Lebanon-Forest Lawn
	
NJ
	
EQUIP
	
13934
	
 
	
Tamper serial#101541327615

	
214
	
Woodlawn Memorial Park
	
IL
	
CMEQ
	
6435
	
 
	
Case 580M 4WD Backhoe

	
214
	
Woodlawn Memorial Park
	
IL
	
CMEQ
	
6436
	
 
	
580M 36" Backhoe Bucket

	
214
	
Woodlawn Memorial Park
	
IL
	
CMEQ
	
6437
	
 
	
Western Ultra Snow Blad

	
214
	
Woodlawn Memorial Park
	
IL
	
CMEQ
	
6438
	
 
	
McIntosh Backhoe Bucket

	
214
	
Woodlawn Memorial Park
	
IL
	
CMEQ
	
6439
	
 
	
580M 12" Backhoe Bucket

	
214
	
Woodlawn Memorial Park
	
IL
	
CMEQ
	
6454
	
 
	
Sod Cutter (Backhoe Attmt)

	
214
	
Woodlawn Memorial Park
	
IL
	
CMEQ
	
7983
	
 
	
Kubota 4wd Tractor Fold Rops

	
214
	
Woodlawn Memorial Park
	
IL
	
CMEQ
	
8546
	
 
	
Rammer

	
214
	
Woodlawn Memorial Park
	
IL
	
CMEQO
	
6827
	
 
	
Cememtery tent

	
214
	
Woodlawn Memorial Park
	
IL
	
CMEQO
	
6831
	
 
	
International Tractor

	
214
	
Woodlawn Memorial Park
	
IL
	
CMEQO
	
6854
	
 
	
Toro Snow Blower

	
214
	
Woodlawn Memorial Park
	
IL
	
CMEQO
	
6864
	
 
	
Scotts Cememtery Lawn Spreader

	
214
	
Woodlawn Memorial Park
	
IL
	
EQUIP
	
13256
	
 
	
John Deere HPX4

	
214
	
Woodlawn Memorial Park
	
IL
	
EQUIP
	
11490
	
52314
	
Honda trash pump

	
214
	
Woodlawn Memorial Park
	
IL
	
EQUIP
	
12467
	
 
	
Casket Lift

	
214
	
Woodlawn Memorial Park
	
IL
	
EQUIP
	
14222
	
A1-23848
	
Imperial Stainless Steel Devic




 





 




	
3 Digit #Name
	
State
	
ASSET-TYPE-7
	
Asset
	
Tag Number
	
Description




 


	
214
	
Woodlawn Memorial Park
	
IL
	
EQUIP
	
14706
	
10954741
	
WAC Vibratory Rammer

	
401
	
Sunset Hill Cemetery
	
IL
	
EQUIP
	
13003
	
 
	
Dump Trailer

	
401
	
Sunset Hill Cemetery
	
IL
	
EQUIP
	
13004
	
 
	
Monument Lift/Sling

	
401
	
Sunset Hill Cemetery
	
IL
	
EQUIP
	
13005
	
 
	
Frigid Lowering Device

	
401
	
Sunset Hill Cemetery
	
IL
	
EQUIP
	
13006
	
 
	
Frigid Lowering Device

	
401
	
Sunset Hill Cemetery
	
IL
	
EQUIP
	
13007
	
 
	
John Deere 310 Backhoe

	
401
	
Sunset Hill Cemetery
	
IL
	
EQUIP
	
13008
	
 
	
John Deere 650

	
401
	
Sunset Hill Cemetery
	
IL
	
EQUIP
	
13009
	
 
	
John Deere 4005

	
401
	
Sunset Hill Cemetery
	
IL
	
EQUIP
	
13010
	
 
	
John Deere 06505

	
401
	
Sunset Hill Cemetery
	
IL
	
EQUIP
	
13011
	
 
	
John Deere 06505

	
401
	
Sunset Hill Cemetery
	
IL
	
EQUIP
	
13013
	
 
	
2007 Grass Hopper Mower

	
401
	
Sunset Hill Cemetery
	
IL
	
EQUIP
	
13014
	
 
	
2010 Grass Hopper Mower

	
401
	
Sunset Hill Cemetery
	
IL
	
EQUIP
	
13015
	
 
	
Casket Lift

	
401
	
Sunset Hill Cemetery
	
IL
	
EQUIP
	
13856
	
54095
	
John Deere 930M Ztrak

	
401
	
Sunset Hill Cemetery
	
IL
	
EQUIP
	
12815
	
 
	
#5502SK lowering device

	
401
	
Sunset Hill Cemetery
	
IL
	
EQUIP
	
13823
	
24380834
	
BS 50-4S Rammer Tamper




 

 

 

 



 

STONEMOR - MOON MSA SCHEDULE 3 (Vehicles)

 


	
3 Digit #
	
Name
	
State
	
 U 
	
nit #
	
 M 
	
odel Description
	
 V IN




 


	
450
	
Allegheny County Memorial Park
	
PA
	
01002096
	
2009 Ford Super Duty F-550 DRW 4WD Reg Cab WB CA (F57)
	
1FDAF57Y69EA85028

	
450
	
Allegheny County Memorial Park
	
PA
	
01002102
	
2014 Ford Super Duty F-550 DRW 4WD Reg Cab WB CA (F5H)
	
1FDUF5HY0EEB03478

	
472
	
Lakewood Memorial Park
	
PA
	
00995232
	
2004 Case 580SM - Tractor (580SM)
	
N4C304033

	
461
	
Erie County Memorial park
	
PA
	
00996934
	
2016 Ford F-350 Chassis XL 4x4 SD Regular Cab 165 in. WB DRW (F3H)
	
1FDRF3H63GEB56655

	
461
	
Erie County Memorial park
	
PA
	
01002106
	
1999 Ford Super Duty F-350 DRW Reg Cab WB 4WD (F37)
	
1FDWF37S0XEE80535

	
467
	
Mt Royal Memorial Park
	
PA
	
01002103
	
2014 Ford Super Duty F-550 DRW 4WD Reg Cab WB CA (F5H)
	
1FDUF5HYXEEA87399

	
467
	
Mt Royal Memorial Park
	
PA
	
01002113
	
2014 Ford Escape Titanium 4dr 4x4 (U9J)
	
1FMCU9J98EUE32754

	
467
	
Mt Royal Memorial Park
	
PA
	
01019789
	
2001 CHEVROLET VENTURE 4DR WAGON EXT (1UM16)
	
1GNDX03EX1D252778

	
465
	
Roselawn Memorial Gardens
	
PA
	
01001873
	
1997 FORD F-250 HD P/U 4X4 133" WB (F26)
	
1FTHF26H8VEC21947

	
456
	
Pinewood Memorial park
	
PA
	
01002069
	
1995 Chevrolet C/K 3500 Reg Cab WB, CA 4WD DRW (CK31003)
	
1GBJK34K9SE214183

	
456
	
Pinewood Memorial park
	
PA
	
01002092
	
2011 Ford Super Duty F-350 DRW 4WD SuperCab 162" WB 60" CA (X3H)
	
1FD8X3H64BEC82489

	
603
	
Rolling Green
	
PA
	
01019790
	
2006 Ford Explorer 4dr 114" WB 4.0L XLT 4WD (U73)
	
1FMEU73E26ZA11480

	
252
	
Hillside Cemetery
	
PA
	
01001917
	
1999 CHEVROLET SILVERADO 1500 REG 133" (CK15903)
	
1GCEK14V2XE159644

	
252
	
Hillside Cemetery
	
PA
	
01001934
	
1997 CHEVROLET 3500 HD CHASS-CAB 183.5" (CC31003)
	
1GBJC34R6VF047614

	
252
	
Hillside Cemetery
	
PA
	
01002064
	
2003 FORD F-250 SD SUPERCAB SRW 4WD (X21)
	
1FTNX21L83EC15977

	
252
	
Hillside Cemetery
	
PA
	
01002072
	
2009 Chevrolet Silverado 1500 Work Truck 4x4 Extended Cab 6.6 ft. box 143.5 in. WB (CK10753)
	
1GCEK19C79Z237242

	
252
	
Hillside Cemetery
	
PA
	
01002073
	
1998 CHEVROLET K2500 REG CAB P/U 131.5" (CK20903)
	
1GCGK24R5WZ255339

	
252
	
Hillside Cemetery
	
PA
	
01002112
	
2007 Ford Super Duty F-450 DRW 4WD Reg Cab WB CA (F47)
	
1FDXF47Y27EB04028

	
252
	
Hillside Cemetery
	
PA
	
01008084
	
2001 Ford Super Duty F-450 Reg Cab 4WD (F47)
	
1FDXF47S31EA83161

	
108
	
Mt. Lebanon Cemetery
	
NJ
	
01001925
	
1998 FORD EXPLORER 4DR WAGON 4X4 (U34)
	
1FMZU34E2WUB84258

	
108
	
Mt. Lebanon Cemetery
	
NJ
	
01002174
	
2009 Ford Super Duty F-250 SRW 4WD Reg Cab 137" (F21)
	
1FTNF21589EA07014

	
108
	
Mt. Lebanon Cemetery
	
NJ
	
01002183
	
1998 GMC SIERRA 1500 REG CAB 131.5 (TC10903)
	
1GTEC14M0WZ850988

	
108
	
Mt. Lebanon Cemetery
	
NJ
	
01002184
	
1998 GMC SIERRA 1500 REG CAB 131.5 (TC10903)
	
1GTEC14M2WZ850989

	
108
	
Mt. Lebanon Cemetery
	
NJ
	
01002194
	
1985 GMC Pickup C2500
	
2GTFC24H6F1522321

	
108
	
Mt. Lebanon Cemetery
	
NJ
	
01002195
	
1997 Ford F-350 Chassis Cab Reg Cab WB, CA DRW 4WD (F38)
	
3FEKF38G1VMA39752

	
108
	
Mt. Lebanon Cemetery
	
NJ
	
01002216
	
2014 Ford Super Duty F-350 DRW 4WD Reg Cab WB CA (F3H)
	
1FDRF3H60EEB73071

	
108
	
Mt. Lebanon Cemetery
	
NJ
	
01002218
	
2008 Ford Escape XLT 3.0L 4dr 4x4 (U93)
	
1FMCU93128KB85688

	
108
	
Mt. Lebanon Cemetery
	
NJ
	
01002220
	
1987 Ford Bronco 2dr Wagon (U15)
	
1FMEU15H5HLA33628

	
108
	
Mt. Lebanon Cemetery
	
NJ
	
01002221
	
1998 FORD EXPLORER 4DR WAGON 4X4 (U34)
	
1FMZU34EZWUB84258

	
108
	
Mt. Lebanon Cemetery
	
NJ
	
01016564
	
2019 John Deere 310EP - Backhoe / Loader (310 EP)
	
1T0310ELCKG353475

	
214
	
Woodlawn Memorial Park
	
IL
	
01001654
	
2002 Chrysler Town & Country All-wheel Drive Passenger Van Small Van (RSCP53)
	
2C8GT54L82R573985

	
214
	
Woodlawn Memorial Park
	
IL
	
01001676
	
2004 Chevrolet Silverado 3500 Chassis Work Truck 4x4 Regular Cab 137 in. WB DRW (CK36003)
	
1GBJK34UX4E291908

	
214
	
Woodlawn Memorial Park
	
IL
	
01001687
	
2005 GMC Sierra 1500 Work Truck 4x4 Extended Cab 6.6 ft. box 143.5 in. WB (TK15753)
	
1GTEK19BX5E159872

	
214
	
Woodlawn Memorial Park
	
IL
	
01001907
	
1989 GMC 3/4 Ton Pickups Fleetside 131.5" 4WD (K20903)
	
1GTGK24K6KE507331

	
401
	
Sunset Hill Memorial Estates
	
IL
	
01001673
	
2005 Chrysler Town & Country LX Front-wheel Drive LWB Passenger Van (RSYH53)
	
2C4GP44R65R236742

	
401
	
Sunset Hill Memorial Estates
	
IL
	
01001677
	
2015 Chevrolet Silverado 2500HD WT 4x4 Regular Cab 8 ft. box 133.6 in. WB (CK25903)
	
1GC0KUEG8FZ527263

	
401
	
Sunset Hill Memorial Estates
	
IL
	
01001680
	
2000 GMC Classic Sierra 3500 Reg Cab 135.5" WB 4WD DRW (TK31003)
	
1GDJK34R7YF517941




 

 

 

 



 

Schedule 4 (Pricing Schedule)

 

(See attached)

 

Schedule 4

 



 

STONEMOR - MOON MSA SCHEDULE 4

 


	
1H'20/ Month (Rollout Period)
	
2H'20/ Month
	
2021
	
2022
	
2023
	
2024

	
3 Digit #
	
4 Digit #
	
Name
	
JAN
	
FEB
	
MAR
	
APR
	
MAY
	
JUN
	
JUL
	
Monthly
	
Total
	
Monthly
	
Annual
	
Monthly
	
Annual
	
Monthly
	
Annual
	
Monthly
	
Annual

	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 

	
450
	
5637
	
Allegheny County Memorial Park
	
3,725
	
3,725
	
3,725
	
3,725
	
8,472
	
10,945
	
10,945
	
10,945
	
99,987
	
11,164
	
133,965
	
11,387
	
136,645
	
11,615
	
139,378
	
11,847
	
142,165

	
454
	
5618
	
Greenlawn Burial Estates
	
3,725
	
3,725
	
3,725
	
3,725
	
8,472
	
10,945
	
10,945
	
10,945
	
99,987
	
11,164
	
133,965
	
11,387
	
136,645
	
11,615
	
139,378
	
11,847
	
142,165

	
458
	
5622
	
Lawn Haven Burial Estates
	
3,725
	
3,725
	
3,725
	
3,725
	
8,472
	
10,945
	
10,945
	
10,945
	
99,987
	
11,164
	
133,965
	
11,387
	
136,645
	
11,615
	
139,378
	
11,847
	
142,165

	
472
	
5636
	
Lakewood Memorial Park
	
3,725
	
3,725
	
3,725
	
3,725
	
8,472
	
10,945
	
10,945
	
10,945
	
99,987
	
11,164
	
133,965
	
11,387
	
136,645
	
11,615
	
139,378
	
11,847
	
142,165

	
461
	
5625
	
Erie County Memorial Park
	
3,725
	
3,725
	
3,725
	
3,725
	
8,472
	
10,945
	
10,945
	
10,945
	
99,987
	
11,164
	
133,965
	
11,387
	
136,645
	
11,615
	
139,378
	
11,847
	
142,165

	
467
	
5631
	
Mt. Royal Memorial Park
	
3,725
	
3,725
	
3,725
	
3,725
	
8,472
	
10,945
	
10,945
	
10,945
	
99,987
	
11,164
	
133,965
	
11,387
	
136,645
	
11,615
	
139,378
	
11,847
	
142,165

	
465
	
5629
	
Roselawn Memorial Gardens - PA
	
3,725
	
3,725
	
3,725
	
3,725
	
8,472
	
10,945
	
10,945
	
10,945
	
99,987
	
11,164
	
133,965
	
11,387
	
136,645
	
11,615
	
139,378
	
11,847
	
142,165

	
452
	
5616
	
Woodlawn Cemetery
	
3,725
	
3,725
	
3,725
	
3,725
	
8,472
	
10,945
	
10,945
	
10,945
	
99,987
	
11,164
	
133,965
	
11,387
	
136,645
	
11,615
	
139,378
	
11,847
	
142,165

	
456
	
5620
	
Pinewood Memorial Park
	
3,725
	
3,725
	
3,725
	
3,725
	
8,472
	
10,945
	
10,945
	
10,945
	
99,987
	
11,164
	
133,965
	
11,387
	
136,645
	
11,615
	
139,378
	
11,847
	
142,165

	
603
	
603
	
Rolling Green Cemetery
	
9,253
	
9,253
	
9,253
	
18,378
	
29,079
	
29,079
	
29,079
	
29,079
	
278,769
	
29,661
	
355,928
	
30,254
	
363,047
	
30,859
	
370,308
	
31,476
	
377,714

	
252
	
252
	
Hillside Cemetery
	
9,253
	
9,253
	
9,253
	
18,378
	
29,079
	
29,079
	
29,079
	
29,079
	
278,769
	
29,661
	
355,928
	
30,254
	
363,047
	
30,859
	
370,308
	
31,476
	
377,714

	
108
	
2163
	
Mt. Lebanon Cemetery
	
3,435
	
3,435
	
3,435
	
3,435
	
3,435
	
4,219
	
27,281
	
27,281
	
185,081
	
27,826
	
333,916
	
28,383
	
340,594
	
28,950
	
347,406
	
29,529
	
354,354

	
214
	
214
	
Woodlawn Memorial Park-IL
	
2,957
	
2,957
	
2,957
	
2,957
	
10,016
	
13,692
	
13,692
	
13,692
	
117,691
	
13,966
	
167,592
	
14,245
	
170,944
	
14,530
	
174,363
	
14,821
	
177,850

	
215
	
215
	
Woodlawn Memorial Park II-IL
	
2,957
	
2,957
	
2,957
	
2,957
	
10,016
	
13,692
	
13,692
	
13,692
	
117,691
	
13,966
	
167,592
	
14,245
	
170,944
	
14,530
	
174,363
	
14,821
	
177,850

	
401
	
401
	
Sunset Hill Cemetery
	
3,039
	
3,039
	
3,039
	
3,039
	
7,485
	
13,441
	
13,441
	
13,441
	
113,731
	
13,710
	
164,522
	
13,984
	
167,813
	
14,264
	
171,169
	
14,549
	
174,592

	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 
	
 

	
TOTALS
	
 
	
 
	
64,421
	
64,421
	
64,421
	
82,672
	
165,362
	
201,707
	
224,768
	
224,768
	
1,991,614
	
229,264
	
2,751,166
	
233,849
	
2,806,189
	
238,526
	
2,862,313
	
243,297
	
2,919,559

	
 
	
 
	
Bi-Monthly Payment
	
 
	
 
	
 
	
41,336
	
82,681
	
100,854
	
112,384
	
112,384
	
 
	
114,632
	
 
	
116,925
	
 
	
119,263
	
 
	
121,648
	
 




 

 

 

 



 

Schedule 5 (Outsourced Sites)

 

(See attached)

 

 

 

Schedule 5

 



 

STONEMOR - MOON MSA SCHEDULES 1 & 5

 


	
 
	
StoneMor Field Organization
	
 
	
Moon Organization

	
3 Digit #
	
4 Digit #
	
Name
	
Address
	
Rollout Date
	
Outsourced Status
	
Division
	
Area
	
Cluster
	
 
	
RegionSub-Region




 


	
450
	
5637
	
Allegheny County Memorial Park
	
1600 Duncan Avenue Allison Park, PA 15101
	
 
	
5/11/2020
	
YES
	
 
	
North
	
NA2
	
NC08
	
 
	
R3
	
North Pittsburgh

	
454
	
5618
	
Greenlawn Burial Estates
	
731 West Old Route 422 Butler, PA 16001
	
 
	
5/11/2020
	
YES
	
 
	
North
	
NA2
	
NC08
	
 
	
R3
	
North Pittsburgh

	
458
	
5622
	
Lawn Haven Burial Estates
	
1290 Butler Road Worthington, PA 16262
	
 
	
5/11/2020
	
YES
	
 
	
North
	
NA2
	
NC08
	
 
	
R3
	
North Pittsburgh

	
472
	
5636
	
Lakewood Memorial Park
	
943 Rt 910 Cheswick, PA 15024
	
 
	
5/11/2020
	
YES
	
 
	
North
	
NA2
	
NC08
	
 
	
R3
	
North Pittsburgh

	
461
	
5625
	
Erie County Memorial Park
	
7880 Edinboro Road Erie, PA 16509
	
 
	
5/11/2020
	
NO
	
 
	
North
	
NA2
	
NC08
	
 
	
R3
	
North Pittsburgh

	
467
	
5631
	
Mt. Royal Memorial Park
	
2700 Mt. Royal Blvd. Glenshaw, PA 15116
	
 
	
5/11/2020
	
YES
	
 
	
North
	
NA2
	
NC08
	
 
	
R3
	
North Pittsburgh

	
465
	
5629
	
Roselawn Memorial Gardens - PA
	
17045 Conneaut Lake Road Meadville, PA 16335
	
 
	
5/11/2020
	
NO
	
 
	
North
	
NA2
	
NC08
	
 
	
R3
	
North Pittsburgh

	
452
	
5616
	
Woodlawn Cemetery
	
450 Penn Avenue Aliquippa, PA 15001
	
 
	
5/11/2020
	
YES
	
 
	
North
	
NA2
	
NC07
	
 
	
R3
	
North Pittsburgh

	
456
	
5620
	
Pinewood Memorial Park
	
20950 Rte 19 Cranberry Twp., PA 16066
	
 
	
5/11/2020
	
YES
	
 
	
North
	
NA2
	
NC08
	
 
	
R3
	
North Pittsburgh

	
603
	
603
	
Rolling Green Cemetery
	
1008 West Chester Pike West Chester, PA 19382
	
 
	
4/16/2020
	
YES
	
 
	
North
	
NA3
	
NC10
	
 
	
R4
	
Philadelphia - Non AOP

	
252
	
252
	
Hillside Cemetery
	
2556 Susquehana Rd Roslyn, PA 19001
	
 
	
4/16/2020
	
YES
	
 
	
North
	
NA1
	
NC01
	
 
	
R4
	
Philadelphia - Non AOP

	
108
	
2163
	
Mt. Lebanon Cemetery
	
485B Route 1 South, Suite 340
	
 
	
6/29/2020
	
YES
	
 
	
North
	
NA4
	
NC11
	
 
	
R4
	
New Jersey

	
214
	
214
	
Woodlawn Memorial Park-IL
	
23060 West Jefferson St Joliet, IL 60431
	
 
	
5/11/2020
	
YES
	
 
	
South
	
SA4
	
SC39
	
 
	
R1
	
Chicago

	
215
	
215
	
Woodlawn Memorial Park II-IL
	
22500 West Jefferson St Joliet, IL 60431
	
 
	
5/11/2020
	
YES
	
 
	
South
	
SA4
	
SC39
	
 
	
R1
	
Chicago

	
401
	
401
	
Sunset Hill Cemetery
	
50 Fountain Drive Glen Carbon, IL 62034
	
 
	
5/18/2020
	
NO
	
 
	
South
	
SA4
	
SC37
	
 
	
R1
	
West