Work Order for Mainframe Computer Service



 EXHIBIT 10.41A 
 

 
  
  
 WORK ORDER FOR MAINFRAME COMPUTER SERVICES 
 THIS WORK
ORDER FOR MAINFRAME COMPUTER SERVICES (“Work Order”) is made and entered into this 15th day of December, 2008 (the “Effective Date”) by and between Infocrossing, LLC a Delaware limited liability company (“Infocrossing”)
and CSG Systems, Inc. (“CSG” or “Customer”). This Work Order is subject to and governed by the Master Computer Services Agreement between the parties dated December 4, 2008 (“Agreement”). Capitalized terms used but
not otherwise defined in this Work Order shall have the meaning set forth in the Agreement. 
  
  
 ARTICLE 1 
 DEFINITIONS 
  

	1.1	“**** ******* ******* *** (****)” ***** *** **** ******* ******* *** ******* ** *** ** ************ *** *** ********, ** ******** ** ******* *, ******** ****** ***
************ ******. 

  

	1.2	“CSG Client” means a client of CSG. 

  

	1.3	“CSG Locations” means CSG’s facilities listed on Schedule VI, attached hereto and incorporated herein. 

  

	1.4	“CSG Provided Software” means the software provided by CSG as identified on Schedule II, attached hereto and incorporated herein. 

  

	1.5	“Discovery” is the process where Infocrossing gathers operational details of CSG’s environment in order for Infocrossing to provide the Services.


  

	1.6	“Gigabyte” or “GB” means 1000 megabytes (“MB”). 

  

	1.7	“Infocrossing Center” means Infocrossing’s facilities where equipment is located as listed on Schedule VI, attached hereto and incorporated herein.


  

	1.8	“Infocrossing Provided Disaster Recovery Services” means the disaster recovery services provided to CSG as identified on Schedule VII, attached hereto and
incorporated herein. 

  

	1.9	“Infocrossing Provided Hardware” means the computer hardware and telecommunications devices listed on Schedule III. 

  

	1.10	“Infocrossing Provided Software” means the software provided by Infocrossing as identified on Schedule I, attached hereto and incorporated herein.


  

	1.11	“Performance Standards” means the performance standards and specifications specified in Exhibit B attached hereto and incorporated herein. 


 

	1.12	“Processing Year” means each twelve (12) month period commencing on the Migration Date and each anniversary thereof. In the event that the Migration Date occurs on a
day other than the first day of a month, the final Processing Year will be increased by the number of days necessary to cause the Term to conclude on the last day of the month. 

  

	1.13	“Services” means the services to be provided by Infocrossing using onshore resources and unless otherwise stated will be provided on a 24x7 basis as set forth on
Exhibit A, attached hereto and incorporated herein. 

  

	1.14	“System” means the mainframe computer system operating in a parallel sysplex system environment, including but not limited to the processor complex, operating system,
DASD, Tape and Infocrossing Provided Software located at the Infocrossing Center pursuant to which Infocrossing shall provide the Services. 

  

	1.15	“Term” means the term of this Work Order commencing on the Effective Date and extending for a term of the later of (a) five (5) Processing Years thereafter, or
(b) the expiration of the Open Systems Work Order entered into by the parties concurrently with this Work Order 

  

	1.16	“Migration Date” as defined in a Work Order, means the date both parties mutually agree that the migration has been completed. Such agreement may be confirmed via
electronic mail or as otherwise permitted pursuant to Section 10.6 of the Agreement 

  

	1.17	“Migration Plan” means the detailed document outlining the tasks, timelines, responsibilities, dependencies, milestones, and procedures for transitioning the services from
CSG’s current service provider to Infocrossing. 

  

	1.18	“**** *” ***** ************ ******* ******** ******** ** ********* ** *** ***** *** *** ******* **** *** ******* *** ******* ***** **** *** ***** *** **** ********** **
*** ***** ****** ******* **** ********* ********** **** ************. 

 ARTICLE II 
 SERVICES 
 Commencing on the Migration Date,
Infocrossing shall provide CSG with the Services. Infocrossing shall perform the Services in accordance with the Performance Standards. Infocrossing shall provide the Services through the System which shall be linked by telecommunications facilities
provided by CSG to the CSG Locations. 
 ARTICLE III 
 TERM 
  

	1.1	Term. This Work Order shall be effective for the Term, unless earlier terminated as provided in the Agreement. 

  

	1.2	 *********** *** ***********. *** ***** **** *** ***** ** ********* **** **** ***** *** *** *********** ***** ********** ** *** **** ***** ***** *** *********
****, ******** **** (*) *** **** *** *********** ******* ********* ** ******** **** **** ********* ** *** ********** *********** **** (** ******* *****); *** (**) *** **** *** ******* **** ******* ******* *** *********** ****. *** ****
*********** ***** ** ******** ** *** ******* ** ************ * ******* ****** ** *********** *** *** ******** **** (*** “*********** ****”) **** *****, ** 



  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	1	 	Infocrossing Confidential










 

 
  


	 	 
**:** *.*. **** *********** ***** ** ********* (*** **** ******, * “*********** ******”). *** *********** **** ********* ** *** *********** ******
**** ** *** ***** ** ** ***** ****** (**) **** ***** *** **** ** **** *********** ******. 


 ARTICLE IV

 FEES 
  

	4.1	Fees. *** ****** ** *** ************ *** ********* ***, *** **** ******* ******* *** *** *** ********** *** (** **********) *** ***** ** ******* *, ******** ****** ***
************ ******. 

  

	4.2	Payment Terms. All fees under this Work Order shall be due and payable by CSG to Infocrossing in accordance with Article 5 of the Agreement. ** *** ***** *** ********* **** ******
***** **** **, **** (*** “********* ********* ****”) *** *** ******, ***** **** ***** ****** ********** ** *** ********** ** ************, **** *** ***** *********** ******** ******* ** *** **** ******* ******* *** ** **** **** *** ****
***** ********** ****** *** **** ** ********** **** *** ***** *** ***** ******. ****** *** ******* ********* ***** ** *******, *** ********* ********* **** ***** ** *** ********* **** *** ******** ** **** **** *****. 

  

	4.3	Annual Fee Adjustments. *** **** ******* ******* *** *** ********** *** ***** ** ******** **** **** ** *** *********** ** *** ********* **** ** ******** ** ******* *.


  

	4.4	Material Change in CSG Business. ** *** ***** ******** *********** * ******** *** ********* ********* ** *** *** ******** ************ ** * ****** ** ****** (*) *** **** **
********* ** ******** ******** ** * ********; ** (*) * ********* ** * ******* ** *** ********: ** (*) * *** ********* ** **** ** *** ******* ** ***** ******, **** **** ********’* *******, *** ******* ***** ** ********* ** **** *****
********* *********** ** **** ******* ** *** ** **** **** ***** ** ******* *** ********** ********* ** ************’* ***** ********** **** **** ******* ** ********’* ******** ************ ******* ** (*), (*) *** (*) ** *********
******, ******** **** ** **** **** **** ******* ** * ****** ** * *** ********* ** ********* ** ********** (*) ****** ** ********** *** ********** **** ** **** *** ** ******. 

 ARTICLE V 
 ENTIRE AGREEMENT

 The Agreement, this Work Order, Exhibits, Schedules, and other executed Work Orders constitute the entire agreement between Infocrossing and CSG
respecting the subject matter hereof, superseding all previous communications and negotiations, whether written or oral. No modification of this Work Order shall be binding unless it is in writing and executed by an authorized representative of CSG
and Infocrossing. Without limiting the generality of the foregoing, no terms set forth on any purchase order or like document shall modify, supplement or otherwise amend the terms set forth in this Work Order, and any such terms shall have no force
or effect. 
  
  
 IN WITNESS WHEREOF, the parties have caused their authorized representative to execute this Work Order in duplicate as of the day and year first above written. 
  

									
	INFOCROSSING, LLC	  		  	CSG System, Inc
					
	By:	 	 /s/    David R. Boyle
	  		  	By:	 	 /s/    Peter E. Kalan

	Name:	 	David Boyle	  		  	Name:	 	Peter E. Kalan
	Title:	 	SVP Sales	  		  	Title:	 	President & CEO
					
	Date:	 	12-24-2009	  		  	Date:	 	12-19-2008

  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	2	 	Infocrossing Confidential










 

 
  

 EXHIBIT A 
 DESCRIPTION OF SERVICES 
 The Services are described below. The Services are included in the **** ******* ******* ***
unless otherwise stated. 
  

	 	1.	MIGRATION SERVICES 

  

	 	a.	Discovery 

 Infocrossing shall provide CSG a
questionnaire (which will not include questions previously issued during due diligence) concerning the Services, which the CSG shall promptly and accurately complete and return to Infocrossing (in all cases 2 business days before the Infocrossing
team arrives on-site for Discovery). Infocrossing shall deliver the questionnaire to CSG at least ***** (*) ***** ***** to the first on-site Discovery meeting. CSG shall provide Infocrossing with access to CSG’s facilities and any Customer
Provided Hardware as necessary to conduct Discovery. During the discovery process, CSG shall provide Infocrossing with appropriate subject matter experts for the Services in scope. If Infocrossing finds there are additional service requirements
beyond this Work Order during Discovery, Infocrossing shall present these requirements to CSG within a commercially reasonable time after completion of Discovery (the associated impact time, resources, and costs to the overall Migration Plan, as
described below), and the parties may agree to add such services to this Work Order by amendment. 
  

	 	b.	Infrastructure Migration Planning Services 

 Infocrossing is responsible for the planning, management, and leadership activities relating to the migration as outlined in Table 1 below. Infocrossing is also responsible for directing and managing all Infocrossing assigned and allocated
resources. 
 *** ** *********** *** ********** *** *** ********* ************ ******** ** ******* *** ***-**** ** ************ **** ***
********* ************ ******* ** *** ********* ** ************ ******. 
 CSG is responsible for providing guidance to Infocrossing for
Infocrossing to develop a migration schedule and a comprehensive work breakdown structure. CSG is responsible for the ultimate approval of the schedule, dates/times for major milestones related to ***’ ********* ****** ******** as well as the
execution of the tasks documented within the work breakdown structure. 
 The following table identifies the roles and responsibilities
associated with Migration Planning for both Infocrossing and CSG. 
  

					
	 Table 1. Mainframe Migration Planning Services Roles and Responsibilities
 (* = *******, * = ****, * = *******)

	 **** ***********
	  	************	 	***
	******* ***** *** ******** ** *** ********* **** *** ******** ********* *** **** ********* *********, *** **** *********, **** ********** ****, *** ******* ******* ****	  	*	 	*,*
	******* *** ********* **** ********	  	*	 	*,*
	******* *** ********* **** **** ********* *********	  	*	 	*,*
	******* **** ********** ****	  	*	 	*,*
	******* ********* **** *****	  	*	 	*,*
	******* ******* ******* ****	  	*	 	*,*
			
	Develop Communications Plan	  		 	
	 *** ******** **************
	  	*	 	*
	 *** ******** ***-**** **************
	  	*	 	*
			
	Develop Technical Server Migration Plan	  		 	
	 ******* ****** ** ******** ********* ****** ****** **** ****** ********* ** *** ************* *********** *********
	  	*	 	*,*
			
	Develop Technical Network Migration Plan	  		 	
	 ********* ****** ** ******* ***** *** ******* **** ** *** ******** ***** (*** **** ******* *** ******** ********)
	  	*	 	*
			
	Develop Technical Data Replication Plan	  		 	
	 ********* ****** ** ********* **** **** *** ****** *********** ** *** *********** ***********
	  	*	 	*,*
	 ********* ****** ******, ****, *** ******* **** **** *** ****** *********** ** *** *********** ***********
	  	*	 	*,*
			
	Develop Disaster Recovery Plan	  		 	
	 ******* ********* ******** ******** ***********
	  	*	 	*
	 ****** ***** ***** ******** ******** ******** *******
	  	*	 	*
	 ******* ********* ******** ******** ****
	  	*	 	*,*
	 **** ********* ******** ******** **** ********
	  	*	 	*
	 ******* ******** ******** **** **** ******* ****** ** **** ** **********
	  	*	 	*
	 ****** *** ******** ********* ******** ******** ****
	  	*	 	*,*
			
	Develop Facilities Plan	  		 	
	 ****** ***** **** *** ********* ** ************ **** ******
	  	*	 	*
	 ****** ***** ***** ****
	  	*	 	*
			
	Provide Migration Tools	  		 	
	 ******* ********* ******* ******** *** ******** **** ** ******** *** **** ** *** ************ ******.
	  	*	 	


  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	3	 	Infocrossing Confidential










 

 
  


	 	c.	Migration Team Organization 

 Infocrossing and CSG
shall jointly create a migration team organization that consists of the roles listed in the table below: 
  

			
	 Role
	  	 Responsibilities

	  
  
 ********
*********
  
 (**** *** *** ************ ***** ****** **** ******* ** *** ********
*********)
	  	 *******:
  
 •        ***** ** ********** ***** *** **** *******, ******** **** ***** *** ******
********* *****-************ *********
  
 •        ******/*********** *******/******* ******* ******** *** ***** *** *******/****** ** ***********
  
 •        ********* ******** ********* ***** *******
  
 •        ******** ******/***** ********* *** ***** **********
  
 **********:
  
 •        ***** ** ********** ***** *** **** *******, ******** **** ***** *** ****** ********* *****-************ *********.
  
 •        ******/*********** ** *******/******* ******* ******** *** ***** *** *******/****** ** ***********
  
 •        ****** *** ************ ******** *** ********** *******
**************
  
 •        ******** ** ******* ********
  
 •        **/** ** ********
  
 ****** *****:
  
 •        ********* ** ********* ********
  
 •        ***
*********** ** ******* ********* *** ************ ******* *** *** ************ ********* ************* ** ******** **********
  
 •        ********** *** **** ********* *** ********** ******** ********* ******
********* ** *** ********** ******* ********* **********.

		
	 ********** *** ********
  
 (**** *** *** ************ ***** ****** * ********** *** ********)
	  	 •        ****** *******/******* ********** *** ****** ********
********** ***** ********** ************
  
 •        ********** ******* **********
  
 •        *******/********** ********** *******/******* **********; ***** *** ******
** *******/******* ********
  
 •        ******* ********** *******/******* *****; ****** ************* **** *********** **********
  
 •        ***** ** ********** ***** *** ********** *******; **** ********* **
*******/******* *********; ** *********** *** *******/******* ******* ********; ******** ** ******** ********* ** ********
  
 •        **********/******/*********** ********** *******/******* ******** ***
****** ** ***********
  
 •        **** ********** ** ********** *******/******* ********** *** ********** ********** **** *********** **********
  
 •        ********* ********** *******/******* ********* ***** *******
  
 •        **** **********
  
 •        **/**
** **************, ********* ******* ********


  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	4	 	Infocrossing Confidential










 

 
  


			
	 Role
	  	 Responsibilities

	 ********* ******* **********
  
 (**** *** *** ************ ***** ****** * ******* ********** ********)
	  	 ***:
  
 •        *** *** ******* ***********
  
 ************:
  
 •        *********** ** ********** ***
  
 •        ******
** *************
  
 •        ******/******** ******* ********** ******
  
 •        ********* ** ********** ********* *** ******* *******
  
 •        ****
***** **** *******
  
 •        ******* *** ******** *** ******* ********
  
 •        **** **********
  
 •        **/**
** **************, ********* ******* ********

		
	 ********** ******* *******
  
 (**** *** *** ************ ***** ****** * ********** ******* *******)
	  	 •        ******* **********, **********, *** ********* ***
*******/*******; ******** ********** ******* ********, **********, *** ****
  
 •        ****** *** ******* *** *******/******* **** (**** ****, ********, ******, ************)
  
 •        *******/********** *******/******* **********
  
 •        ***** *** ****** ** *******/******* ********
  
 •        *****
** ********** ***** *** *** *******/*******; ********** ********** *** ******/********** *********** *********
  
 •        ******** ****** ** *** ** ***********
  
 •        **********/******/*********** *******/******* ******** *** ****** ** ***********
  
 •        ***** *** ******** ***** ******* *** ******* ** *******, *** ******** ***
******** ** ***********
  
 ************:
  
 •        ******* *** ******** ****** ******* **** **** (*********/******** **** *****)

		
	 ********* ********* *********
  
 (**** *** *** ************ ***** ****** * ********* *********)
	  	 •        *** ****** ** ********* *********** **** *********
********* ********** *** ******** ****** ********* *** ********** *** ****** ***** ********* *********
  
 •        *** ****** ** ********* ********* *** **** ********* **********

 
 •        ***
******** ** ******** ****** ************* *** **** ******** ****** ********
  
 •        ******/******* *******/******* ***** *** ********* ********
  
 •        ***** ** ********** ***** *** ********* ******
  
 •        **********/******/*********** *******/******* ******** *** ****** ** ***********

		
	************ ********** ******* *******	  	 •        ***-******** ********* ******** *********** (*******
****)
  
 •        ****** ******** ******* *********
  
 •        ********* ******** *** ************, ********* ******* **** **** ***
******** ****
  
 •        ************* ***** ***
  
 •        **** *** ******** *******
  
 •        ********* *** ***
  
 •        ********* **-****
  
 •        ****-********* *******
  
 •        ******* ******* ********

		
	 *** ********* *****
  
 (*** ***** ****** * ********* **** *** *** ****** ********* (**), ******* ***********, *** *** *********** ******** *****)
	  	 •        ***** ** ******* ***** ** ******* *** *** *******
********** **** ** ********** ********** ***** ** **** ************ ********** ******* *******
  
 •        ******** *** ********** *********** *********
  
 •        ******** *** ******** ****** ** *********** ** ******* *******(*)
  
 •        *********** *** *** ************ *** ********** **** ********* ******
********* ** ******* *******
  
 •        **********/******/*********** *******/******* ******** *** ****** ** ***********
  
 •        ******* *****-********** ********** ** ********
  
 •        ******
*** ****** ** ******* ******* ******** *** ********, ********* ******* ********
  
 •        **** **/** ** ******** **************


  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	5	 	Infocrossing Confidential










 

 
  


			
	 Role
	  	 Responsibilities

	 *******/******
 *********** **
  
 (**** *** *** ************ ***** ****** * *******/****** *********** **)
	  	 ****:
  
 •        ******* ********** ***********
 •        ******* ********** ***********
 •        ****** ********** ***********
 •        ********** ********** ***********
 •        ********* ****** ***********
 •        ****** *********** *********
 •        ******* * **********
  
 *********:
  
 •        *** *********
 •        *********** *** ******** *********
 •        ** ***

	*** ***** ********** ****(*)	  	 •        *** *********
 •        **************
 •        *********** *******
 •        ******* **********
 •        *** ************ **********
 •        *******/******** ********
 •        ******/**** ****** ************
 •        ********


  

	 	d.	Infrastructure Migration Management and Governance 

 Infocrossing shall be responsible for management of the Infocrossing assigned resources, providing progress reports to CSG and escalating issues to CSG for resolution. 
 CSG shall be the primary sponsor of the migration and will have ultimate approval authority and execution of CSG’s migration activities. 

The following table identifies the roles and responsibilities associated with migration management and governance for both Infocrossing and CSG.

  

					
	 Table 2. Migration Management and Governance Roles and Responsibilities
 (* * *******, * * ****, * * *******)

	 **** ***********
	  	************	 	***
	******* ***** *** ******** ** *** ********* **** *** ******** ********* *** **** ********* *********, *** **** *********, **** ********** ****, *** ******* ******* ****	  	*	 	*,*
	****** *** ************** ********* ****	  	*	 	*
	******* ****** ******* ** *** ******* ** ********* **** ************.	  	*	 	*,*
	****** *** **** ********** ****	  	*	 	*
	****** *** ******* ******* ****	  	*	 	*
	
	Manage the Communications Plan
	 *** ******** **************
	  	*	 	*
	 *** ******** ***-**** **************
	  	*	 	*
	****** **********	  	*	 	*

  

	 	e.	Procurement Services 

 ************ ***** **
*********** *** *********** ********** ******** ** ************ ******** ********, ******-**** (**) ***** *** ********* ******* (“****”) ********, *** ********* *** ******* ****** *** *********, ******* ** ******* ********* ******* ***
************ ***** *** ***** **** *******, ********** *** ******* *** ***** ***** ********* ********** **** ******* ******* ********** ****** *** ************ ******. 
  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	6	 	Infocrossing Confidential










 

 
  

 The following table identifies the roles and responsibilities associated with Procurement Services
for both Infocrossing and CSG. 
  

					
	 Table 3. Procurement Services Roles and Responsibilities
 (* * *******, * * ****, * * *******)

	 **** ***********
	  	************	 	***
	*********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** ************ ******** ********	  	*	 	
	*********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** ************ ******** ********	  	*	 	
	********* ******** ******** ************ **** ***** ***** ******	  	*	 	*
	
	Network Circuits
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** *** ******** **** *** ********* ** *** ******************
******* ******** ***** ** ******** (***) ** ************ ******
	  		 	*
	 *********** *** *** *********** ******* ********** *** *** ***** ********** **** *** *********** ** ***** *********** ********* (*.*. *******) *******
****************** ******* ******** *** ** ************ ****** *** ************ ******** ********
	  	*	 	

  

	 	f.	Migration Execution 

 Infocrossing is responsible
for the successful planning and execution of the overall migration as specified in the Migration Plan. 
 The following table identifies the
roles and responsibilities associated with migration execution for both Infocrossing and CSG. 
  

					
	 Table 4. Migration Execution Roles and Responsibilities
 * * *******, * * ****, * *= *******)

	 **** ***********
	  	************	 	***
	CSG Location Migration Activities
	 ******* *** ********* **** *********** ********* ******* ***’* ********* *********** ******* ** *** ********* ** ************ ******** ******** ******* ** ***
************ ******
	  	*	 	*
	 *******, *******, *** ****** *** **** *********** *******
	  	*	 	*
	 ******* *******, ***********, *** ***** ******* ** **** ** *** ********* ** ********** ***** *** ************** ** ************ ******
	  	*	 	*
	
	Infocrossing Location Migration Activities
	 ******* ********* ********* *********** ** ************ ******** ********
	  	*	 	
	 ******* **** **** ****** ***** **** ************ ******** ******** ******* ** *** ************ ******
	  	*	 	

  

	 	g.	********* ******* 

 *** *** ************ ****
****** ** **** ********** ******* ** ****** *** ********* ******* **** **** ******* ******* ******* ** *** ********* ***** ****** *** ****** *********** ********. *** ******* **** ** *** ***** ****** *** ********* ****** ******** **** ** *********
** ******* ** *** ********** ********* *******(*) ** ***** *** (*) ***** ** ******* ***** ** *** ****** *** ******** ** *** *** ******** ********* ***** ** *** ******. 
  

	 	h.	Migration Testing Services 

 *** ** *********** ***
*** ********** ******* ** *** *** *********** *********** *** ** ********** *********** *** ****** *** **/**-** *********. ************, ** * **** ** ********* **********, **** ********** *** ******* *** *** ** **** ***** **/**-** *********.

  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	7	 	Infocrossing Confidential










 

 
  

 The following table identifies the roles and responsibilities associated with migration testing
services for both Infocrossing and CSG. 
  

					
	 Table 5. Migration Testing Services Roles and Responsibilities
 (* * *******, * * ****, * * *******)

	 **** ***********
	  	************	 	***
	Systems Testing
	 ********* ******* *********** ******* (*.*. ****** ****** ****** ** ******** *** *** ********* ****** ********* *** ********* ** ********).
	  	*	 	
	 ********* ************ *********** ******* (*.*. ****** *** ********* ************ ******** ** ********)
	  		 	*
	 ******** *** **** ********** *******
	  		 	*
	 **** **/**-** ********* *** **** ********** ********* ********** (** ****** ****** *** ********* ** *** ****** *** ********* *** **** ****)
	  		 	*

  

	 	i.	Incident Management Tools Integration 

  

	 	i.	**** ******* *** ******** ******* *** ******* ****** ****** **** ***** ** *********** **** ** *** ******** ********* ** *** ***** ************ *** ****. ************ ***** **
*********** *** ******** *** *********** *** *** ********* *** ************’* ******* ********* ****** **** ***’* ******* ********* ******. *** ***** ** *********** *** ******** *** *********** *** *** ********* *** ***’* *******
*** ******* ****** ********* ******* **** ************’* ******* ********* ******. ************ ***** *** ** ******** ** ****** ** ********* ******* *** ************ ******* ****** ********* ****** *** *** *** ******* ****** *********
******. ***’* ******* ********* *** ******* ****** ******* **** ******** **** **** ************’* ******* ********* ******. **** ***** ****** ** **** * ******* *** ********* ***** ** *** **** **** *** ***** ******* *** ******** ** ***
************ *******. ***** *** ********* ****, *** ******* **** ******** ***** ** *** ****** ************* ** **** *********. ************, **** ********** *** *********** **** ***, **** **** ********** ******* ** ****** *** *** *********
**** *** ************ ******* ********* ****** ** ********* ** ****** *****. 

  

	 	2.	HOSTING SERVICES 

 The hosting services described
below will be provided by Infocrossing commencing on the Migration Date for the duration of the Term. 
  

	 	a.	Facilities Management Services 

 ************ **
*********** *** ********* ********** ********** ***** ********: ****, *****, ********** ********** **********, ********, ******** ********, *** *** **-***** ************** *** ********* ******* ******** ** ********* * *****, ****, *** ****** ******
*** *** ******** ********. 
 The following table identifies the roles and responsibilities associated with Facilities Management Services
for both Infocrossing and CSG. 
  

					
	 Table 6. Facilities Management Services Roles and Responsibilities
 (* *********, * * ****, * * *******)

	**** ***********	  	************	 	***
	Facilities Management	  		 	
	 ******* ******** ***** *****, *******, ***** *** *** ******** ******** ** ************ ******
	  	*	 	
	 ********* ******** ****** ** *** ******** *** ********* ** ************ ******
	  	*	 	*, *
	 ****** **** ******** *** ******** ******* ********** ******** *** ****** ******** ************ ******* ** *** ******** ******** ** *** ***** *** ******* *** ****
******** ** * ****** ******* ******** **** *** ** ******** *** **** ** ***.
	  	*	 	
	 ******* *** ******** ******** ********* (*.*., ************** ** ***** ********, ***** *********) ** ** ** ********** **** *** *********** *.
	  	*	 	*
	 ******* *** ******** ******** ********* (*.*., ************** ** ***** ********, ***** *********) ** ********** **** *** ******’* ******** ******** ***
*********.
	  	*	 	*
	 ***** ****** ** ******** *** ********* ** * ******* *****. *** ********* ****** ** ********* ******* *:**** *** *:**** ***** **** ****** ******* ****** *** ****
******* ************ ****** ** ** ******** ******.
	  	*	 	
	 ****** **** *** ************ ****** ******** ******** ******* *** **** ** ******* *****.
	  	*	 	
	 ******* ****** ***-** ***** *** ******* “***********” ***** ****** ** ***. ** *** ***** *** ****** ** “*********” ** ********
“********” ********, ******* *** ****** ***** **** *********** ******* *** ********* ** *** ** ********** **** *** *********.
	  	*	 	

  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	8	 	Infocrossing Confidential










 

 
  

 Facilities Management Services Assumptions: 
  

	 	1.	** ** *** ********* **** ** **** **** *****, ************ ****** ******* **** *** ***** *** ***** **** ******* **** ****** **** *** ****** ********* ******** ** ***** ** ** *******
*, **** *** **** *** **** ******* **** ** **********. 

  

	 	2.	***** *** ********* **** ** **** **** *****, ************ ***** ******* ******* ********** ** *** ***** ********** *** *** ***** *** ***** **** ******* **** *** *** ** **********
**** *** ****** ********** ********* *** * **** *** **** ******. 

  

	 	3.	*** ***** **** ******* **** ************ ********** ** * **** ** ******** ** ******* **** ****** *** **** ** ******* ******* ** ***, ************ ***** ******* ******* ********** **
*** ***** ********** *** *** ******** **** ******* **** *** *** ** ********** **** *** ****** ********** ********* *** * **** ** **** ******. 

  

	 	3.	OPERATIONS SUPPORT FOR THE MAINFRAME SYSTEMS AT THE INFOCROSSING CENTER 

  

	 	*)	********** ******* 

 *** ***** ******* *** ********** ***
*** ********* *** ********** ***** ****. ************ ***** ******* *** ********** *** ************ ********* *** ********** ***** ****. ************ ***** ** *********** *** *** ********** ** ***** **** ** ****** ** *** *** ************.
************ ***** ** *********** *** *** *****-***** ***** ******* ******** ************* *** *** ** ******** ******** ********. ***’* ********* ***** **** **** ** *** **** ******** ** ********* ***** ** ********* ** *** ************ ******.
*** *** ********* *** ************** ** *** ** *** ***** **** *** * *** ********** ******** *******. *** **** *** ***** **** ***** *** ********* ** ****** * *** ********* ** ** ***’* *****. ************ ***** ******** ******** *** **** *****
******** ********* ** ***’* *** ********** ***** ** *********. ************ ******** *** ***** ** ******* *** ******** *** ****** ********** ** ***** **** ***** ******** *** **** *** ***** ******** ** ***. 
  

	 	*)	****** ********** 

 ***** **********, ********, *****
********, ********* ** *********** **********, *** *** ***** ******* ****** ********** **** ****** *** ************** ** ***. *** ******** **** ****** ** ***’* *********. ** *** ******** ********** ********* **********, ************ *****
****** *** ************ ** ***** ** ***** ***** ********** ** ****** ** ***. *** **** ** **** ***** ***** ******** *** *** ****** ************ ** *** ********** ** ********* ****** ******* *** ************** ** ***. 
  

	 	*)	**** ******* 

 ************ ***** ******* **** **********
*********, ********* ******, *********, **-**** *******, ***-**** ********, *** *** ************/******* ** ***** **/**** ***** *******. ************ ***** ***** ***** ** * *******-**********, ********** ******* ***********. *** ***** *******
************ **** ******* ************ *** **** ******** *** *** ******* *******. *** ****** ** ********* **** *** ****** ************ ** *** ************** ** * **** ******** *******, ** *** ********* ** *** **** ************, *** ** *** ********
*********** ** ***-******** ******** *** ******* **** ***’* *******. 
  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	9	 	Infocrossing Confidential










 

 
  


	 	*)	**** ******* 

 ************ ***** ******* *** **********
**** ******* **********, ********* *** ********** *** ************ ** ********* ********, **** ***********, *** ***** ******** *****. *** ***** ******* *** ***-********** **** ******* **********, ********* *** ********** *** ************ **
********* ********, **** ***********, *** ***** ******** *****. ************ ***** ****** ********** *** ***-********** ****** ****** ******* ****** (****) **** ***** ** ********** **** ******** ************ *** ***********. ************ ***** ****
********* ********** ******* **** ********** *** ********. *** ****** **** *** ******** *** ***** *********** **** ******* ** *** ****** ********** ********, *** ****** ************ ** *** **** ** ****. 
  

	 	*)	********** 

 *** ***** ********* *** ********** ** *** ****
*** **** ***** *** **-**** ********** ********. ************ ***** ********** *** ************** ** ***’* ********** *** *** ******** ******** *********. 
  

	 	*)	**-**** *******/******** 

 ************ ***** ******* ***
******* *** ******* *** ******** ** **-**** ********** ********* ** *** ********* ** ***. ************ ***** ****** *** ** *********** ******* ** ******** ** **-**** ********** ********. 
  

	 	*)	****** *** ********* ******** 

 ************ ***** **
*********** *** **********, ***********, *** ************* ****** ** ********* ***** ********. *** ******* ************** *** *** *********** ***** ********. 
  

	 	*)	*** ********** 

 ************ ***** ******* **********
***** **** ********* **** * *** ********** ******** *******. ************ ***** ******* *** ******** ******** ** *** ***** ********** ******** *** **** ****** ** ********** ** *** ******** *************. *** ***** ****** **** ************* **
********* ** ************ *** *** **** ********* ** *** ********** ********** ******** *******. *** *** ************ ***** ***** ** *** ****** ********** ********** ** *** ***** ********** ********** *** ************. 
  

	 	*)	*** ****** *** ******** 

 ************ ********* ****
******* *** ****** *** ******** ********** *** ******** ** ***, *** ************ *** *** ****** *** ********, *** ************ ** *** ** ******** *** ************. *** ****** ** ****, ** ** *********** ******, *** ********* ***, ******* ***
********** ******* (**** ** ******** **-****, **-*****, ******, *** *************, *********** ** *********** *** ** **** ********, ***.) ** *** ** ********** ********* ** ************ ** ******** *** ********** ** **** ****** ** ***** *****
*********** ********. 
  

	 	**)	******* **** ******* 

  

	 	*)	******* **** ******* 

 *** ************ ******* **** (***
“******* ****”) ****** ** * **** * ******* ***** ** ******* *** ***’* ** ********* *** *** *******. *** ******* ******* ********** ************-******* ******* **** ** ****** ******* *** ******* ****. *** ****** ********** ***
******** ** *** ********* *** ********** ** ************ ** *** ********** ** *** ***** ** *** ******* ****. 
  

	 	*)	****** ** ********** *** ******* **** 

 *** *** *******
*** ******* **** ****** ** *********, *** ********* ** ** *****. *** ********* ******, *** *** ***** ******* *** ********* ** ******* ****** ** *** ******* **** **** ** ******** ** *** ** ************. 
  

	 	*)	******** ********** ***** *********** 

 *** ***** **
*********** *** *** *********** ** *** ******** ********** *****. ************ ***** ** *********** *** *** *********** *** ************ ******** ********** *****. **** **** ** ****, *** *** ************ ***, ** *******, **** ********** ******** ***
************* ** **** *****’* ****** ********** *****. *** *** ************ ***** **** ******** ** ********* *** ******** *** ******** ************ *** ************ ***** *************. *** *** ************ ***** ******* ******* ******** **
********* ***** *************, ** ******* *** ********** *********** *****. *** *** ************ **** ***** ** ******* ** *** ***** ***** ** *** *********** *********. 
  


	 	*)	*** ************ 

 ** *** ******** ************ **********
****** ******** ** *** ********, ************ **** ****** *** ******* ***’* ********* ******* ****** (***) ********** *** ****. ***** *** ******** ** ********* ******* ********* **** **** **** ******* *** *** ** *** ** ****** **** *** *********
*********** ** ************’* ********** ********** ****** ** *******, ********* ***** ******* *** ***** *********, ** **** *** ************ *** ** ** ********* *******. 
  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	10	 	Infocrossing Confidential










 

 
  


	 	*)	******** ****** 

 ******** ****** *** ******* ****** ***
*** ******** ***** ** ** ********** ********** ** *** ******** *** ******** *** ***** ** ***’* ******* ********** *** ****** ********** *********. 
 ******** ****** *** ******* ****** *** *** ******** *** ******* ** *******: 
 ******** *: 
 *** ** ***’* ****** ** ****** ** ****** ***’* ******* *** ** ********, ******** ** ******* ******** ** ***** ** * **** ** ********
************* **** ******** *** ****** **** ********** *******, ********* **** ** ********* **********. 
 ******** *:
 *** ** ***’* ****** ** **** ** ****** ***’* *******, *** ** ************ * ******* **** ** ******** ************* *** ** ******** ** *******
******** *** *** ** ********** **** ******. 
 ******** *: 
 *** ** ***’* ****** ** **** ** ****** ***’* *******, *** ** ************ * **** ** ***-******** ************* *** *** ** ********** **** ******. 
 ******** */*: 
 *** ** ***’* ******
*** ** ************* ******* ** ********* ** * ******* ****** ********** *** ******* ****** ************* ** ** ************ ** ******** *************. 
 The following table identifies the roles and responsibilities associated with Operating Support for the Mainframe Services at the Infocrossing Center for both Infocrossing and CSG. 
  

					
	 Table 7. Operations Roles and Responsibilities
 (* * *******, ** ****, * * *******)

	 **** ***********
	  	************	  	***
	Operations
	********** (******* **** ******* ********, ******* ****** ***********, ******* *** *******, ******* ***** ******, ******* ***** ********** *** ****** *** ** *************/********, ******* ***
**********, ***-**** *******. ******* *** ******** ** *********. ******* *************. ******* ****** ***** ******* *********. ******* ******** **** **************.) (*********** *** ********** ** ********* ** ***)	  	*	  	*/*
			
	Hardware	  		  	
	******** (***********, ************, ******* ********, ******* ******* ***********; ********** ************/******* ** ******** ********* ** ******* *** ********* ******; ******** ********
************* *************; ********* ** *** ******** *** *************. ****** *** ******** *** ***** ***** ***** ******* *** **** ****** *** **** ******* * **** *********. )	  	*	  	*/*
			
	Storage Management	  		  	
	******* ********** (******* *** ******* ******* ***********, **** **********; ****** *** ********** ****** ****** ******* *******; ********* **** *** *** ****** *********; *** *** ********
****** ****** ******* ******** **********; ******** *********** ****** ****** ******* *********; ******** ***** ************ ********* ** *** *********; ****** ******* ** ****** ****** ******* ********** *** ********** ********; ******* ****
********* **********; ******* **** ********** ******* ********* *** ********** ****. ******** ***** *** ******** *** ******** *****. ******* **-**** ******* *** *** ******* ******. ******* ******* ******* ** ***** ** **-***** ********* *** ******.)
	  	*	  	*

  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	11	 	Infocrossing Confidential










 

 
  


					
	Administration
	******* ** *** ******** *** ******** ****** ** ******** ** *** *********	  	*	  	*/*
			
	Tape Services	  		  	
	**** ******** (********** *** *****; *******, ***** *** ******* **** ***** *** **** ********: ******* ******* ** *** **** ********** ******; ******* **** ***** *********** *** **** ***** **
******** ******: ******** **** ******* ** ****** ******** ******* ******* *** *********; ******* **** **** ******** *** ***; ******* ******* ** *** ** **** ***** ***** - ******).	  	*	  	*/*
			
	Back-up and Recovery Services	  		  	
	****-** *** ******** ********, ******* ***-**** *******, ******** ****** *****, ******* **** ****** *** ********; ******* ******* *******; ******* **** *** ********* **** ******). ****: ***
******** * ******** ***** (******** **** ******* *** *** ****** *** ******* ** ****** *****) *** *********** ****.	  	*	  	*
			
	Problem Management	  		  	
	******* ********** (******, ***** ******* *** ****** ********** ******** ****** *** ********* ********* ****** ******* **********. ******** *** ********** ******* ****** *** ************’*
***** ******* ** ********. ******** ******* ****** *** ******* ********* *********. ***** *** **** ***** ******** *** ****** ** **** ****** ********)	  	*	  	*/*
			
	Physical Security	  		  	
	******** ******** (*** ********** ***** ************’* *******, ******* *** ******** ******** ********* *.*., ************** ** ***** ********, ***** *********) ** ********** **** ***
*********** **.. ***** ****** ** ******** *** ********* ** ** ** ****** *****. ****** ******** ******* *** **** ** ******* *****, ********** *** ********* **** ******** ********, ***** ****** *** ********/************* ********** ********* ***
********* ** *** ************ ** *** **********	  	*	  	*/*
			
	Application Software	  		  	
	*********** ******** (***-*****) ******** ********** (****** ******* ******** **** * ******* ************, ******* *** ******** ****/******* ****** ******** ** ********** ** *** *********** **.
****** *** **** ******* *** ******** **********, ***** ******* ********* *** **** ************* *** *********** *****).	  	*	  	*
			
	Application Minitoring	  		  	
	*********** ********** (******* *********** *********** *** ******** *********** ******. ****** ** ******** ***********/******* ******/ ***********/********. ********* **/** ******* **
*******/********** *********** ********).	  	*	  	*
			
	Operations Automation	  		  	
	********** ********** (***** **********, ******** ********** ********** ********, ******* ********* ******** ****** ********** *********** **** ***** ******** ******** ** ******* **********,
******** ***** ****).	  	*	  	*
			
	Change Management	  		  	
	****** ********** (******* ******** ****** ********** **** *******; ******* ******** ******* ** ******* ********* ******** **** *** ******* *** ****** ** ******’* ****** ********** ****).
	  	*	  	*

  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	12	 	Infocrossing Confidential










 

 
  


	 	4.	TECHNICAL SUPPORT FOR THE MAINFRAME SYSTEM AT THE INFOCROSSING CENTER 

  

	 	1)	Questions 

 ************ ********* **** ** ********* **
*** ************ ****** *** ************ ** ** ****** ***’* ********* ** ** **-****** *****, ** ********** ********* ** ***. **** ***** *** ********, *** ********* ****** ** ***’* ** ***** ***** **** ** ****** ** *** ** ********** ********
*** ************* ** ************’ ***-**-****** ********. ************ ***** ***** ****** ** ******** ** ******** ** *** *** ******** ***** ** ****** *********. *** ***** ****** ***** ****** ******** ** ** ********** *** ** **** **** *** ***
****** ****** *** *** ***** ****** *** ****** ** ****** ********. 
  

	 	2)	General Support 

  

	 	*)	******** ************ 

  

	 	(*)	************ ***** *******, ****, ********, *** ******* ********* ******* *** *** ********* ****** *** ***** ***** ********* ****** ******** ******** ****** ** ******** * ***
******** **. ************ ***** ****** *** ** *********** ****** ******** *********** ****** *** ****** *** ************ ** *** ******** *** **** ********. ** *** ******* ** ***** ************ ** ******* ** ********* ****** ******* ****
********* ** ************ ** ***** ** ******* *** ***** ** **** ********* *********, **** ********** **** *** ** **** ** *** ** ************. ************ ***** ********* ********** *** ********* *** ******** ** **** ********* ****** ********
********. *** *** ************ ***** ******** ***** ** *** ************ *** ********** ** ******** ******** *** ******** ***********. ************ ***** **** **** ************* *** ************ *** *** *** ********** *** ************** *****
******** ******** *** *********** ** *** ******. *** ***** **** **** ************* ************’* **** *********** *** ************ ***** ******** ******** *** ******** *********** ** *** ******* *********** *** *** ****** ************.


  

	 	(*)	*** ***** ** *********** *** *******, ***********, *** ********* ******* ** ***********-******* ******** ********. ************ ***** ******* ********* ******** *** ***
************, ***********, *** ******* ** *** ******** ********. *** ***** ****** *** ********** *** ********* ******** *** ************ * *** *********** ****** ** **********. ************ ***** ******* ********* ******* *** *** **********
************** ** **** ********, *** **** ******** ** ******* ********* ******* ***** ** *** ************* ******** ** ***. ************ ** *** *********** *** ********** ** ********** ************* ******** ** ***. 

  

	 	(*)	************ ***** *** ** *********** ** ****** *** *** *****, ******, **** ** ****** ** *** ****** ********* **** *** ***** ***** ******** ***** ** *** **** **** ** **** ****
********* ** ** *** ********* ** ********** ** *** ******** ** ****** ** **** ********. *** ******* *** **** ********** **** ******* ** *** **** ******** ** *** ******. 

  

	 	*)	******** 

 ******** ******** ********(*) **
********* ** *** ***’* ********** ******** ***** ** ********* **** ** ********** ** *** ************ ******. ************ ***** ******* ******** ************** ** *** *** ************ *******. 
  

	 	*)	***’* ****** *********** *********** 

 ************ ***** ******* ************ ******** ******** *** ********** *********** ********** ** ********* ******* **** ******** ******** **** ***’* ****** *********** ***********. 
  

	 	3)	Online Support 

  

	 	*)	******** ****** ********** *** ******* ****** ****** 

 ***’* ******** ****** *********(*) *** ******* ****** *****(*) **** ****** ********* ****** ************ ********** ************* ** ******* ****** ************ ***/** ***********. *** ***** ** ******** ** ******* *** **** ******* **
*** ****** *********(*) ** ****** *****(*) ***** ** ************ ****** *** *******. ************ ***** **** ********* *** ********* *******, *** ******* ********* ******** ** *** ** ********* **** **** ** ****. 
  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	13	 	Infocrossing Confidential










 

 
  


	 	*)	*** **-**** ******* 

 ************ ***** *******,
********, *** ******* ********* ******* *** *** ** ***’* **-**** *******. 
  

	 	*)	***’* ************, ***** *** ******** 

 ************ ***** ******* *********** *** ***’* ************, *****, *** ******** ** *** ********* ** ***. 
  

	 	4)	Database Support 

 ** ******** ******* ** ******** ** ****
**** *****. 
  

	 	5)	SAS Code Execution and Maintenance 

  

	 	*)	******** *** ******* ********* *** *********** 

 ************ ***** ******* *** ******** *** ******-*** ******** *** ******* **** ** *** ** ** *** ********* **** ** **** **** *****. **** ******* ** ***, ************ ***** **** ********** ************* ** *** ******** *** *******.

  

	 	*)	*** *** ****** *********** 

 *** *** *******
*********** ** *** *** **** ** ******* ** ********** **** *** ********** ******* ******* *** ***** ** ******* * – ********** ********. 
 The following table identifies the roles and responsibilities associated with Technical Support for the Mainframe Services at the Infocrossing Center for both Infocrossing and CSG. 
  

					
	 Table 8. Technical Support Roles and Responsibilities*
 (* * *******, * * ****, * * *******)

	 **** ***********
	  	************	  	***
	Technical Support
	********* ******* (** *******, *********** ******, ***. ********** *******, ******* **-**** ****** ******** , *******/******/******** ****** ********, ***********, ******* *** ******** **
************ *** *** ******** ********, ******* ********* ****** *** *******, ******* ***/*** ***** ******* **********, ******* ** ******* *******/******/************, ******* ****** ***********)	  	*	  	*/*
			
	Capacity Planning	  		  	
	******** ******** (******* ***, ******** ******** ************, ******* * ****** ******** ******, ******* *********** ************. *** **** ******* ****, ****, *** **** ****** *********. ***
********** *********, ****** *** ************ ********** ****** **** ************.)	  	*	  	*
			
	CICS	  		  	
	**** -********** ******* ************, *************, ******, ***********, **********, *********, ******* **********, ******** *** *******, ****** *** ********* **** *********/******** ********,
******** ** ******* ********** *** **** **** ******** **********, *********** ******, ********* ** *********** ********, ***************, *** ******** ** *************.	  	*	  	*/*

  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	14	 	Infocrossing Confidential










 

 
  


					
	Performance
	*********** (********** ******** ** ******* *** ******** *********** ** ****** ***** ** ******* ******* ******; ******* ****** *********** ******; ******* ****** *********** *********; ****** **
******* ***** ***********)	  	*	  	*
	*** **** ****** ************ ***** ** * ******** ****** ** ******** ********** ** * ******** ******** ** ********** ***** ****** ** *********** *** ***** * ****** ** *******
***********	  		  	*
	************ ** ********** ****** *** **** * ******** ******** ** ********** ***** ****** * ****** ** ******* *********** ** ********** ********.	  	*	  	
	*** ** ******* *** **** **** ** ****** ******* *******	  		  	*
	************ ** **** ********* *** **** ** ********** ********* ** ***	  	*	  	*
	************ ** ***** ******** *** **** ** ********** ********* ** ***	  	*	  	*/*
			
	System Software	  		  	
	****** ******** (****/*******/******* ******* ******** *** ******* ******** ********* ********; ******* ******* ******** *** ******* ******** ******* **********; ******* ******** ******* ***
********* ********; ******* ***********; ******* *** ******* ********* ********; **** ********* ********, ************ **** *********** ********** *** *** *****; ******* ********* ****** *************; ******* ******* **********; ******* **
***********, ******* **-**** *******, ******** ********** ** *********** ********).	  	*	  	*
			
	System Level Security	  		  	
	****** ***** ******** (******* * ****** *********** ******** *********, ********** *** ** ******** **********, ********** ******** ********; ******* ****** ** **** *** *** ********* ****
*********; ******** *** ******* *********** ***; ********* ********** *** ********* *********; ***** ********* ********* ** *********** **********; ******-** **** ***-***** ** ******* **-************** ********)	  	*	  	*

  

	5.	Service Windows 

 ******* ******* *** *********** ** ********
*** ****** ** ********. ******* ******* *** **** ********* ** *** *********** ******** *** *** ***********. ***** *********** ******* **** ** *** *** **** *** ******** *********** ** *** ************ ******, ************ ******** ********, ***
******* ******* ********** ****** *** ************ ****** **** ******** ****. **** *********** ****** **** ** **** (*) ***** ** ********. *** ******* **** ***** ** ****** ** *** ********** ******** ******* **** (***) ****** ** *** ****** ***
****. *** ***** ****** **** ***** ** *** ****** ****** ** *******. *** *********** ******* **** ***** ** **:** ******* ****. ************ ***** ******* *** ** ******* *********** ******** *** **** *** ******** ******* ** ******** ************ ***
********** *******. *** ********* ******* ** **** ******* ****** ******** ***** ** **** ** ***** ****** (**) **** ** *******. ************ ***** ****** *** ** ***** ****** (**) **** ** ******* ** *** ***** ** ******* *** ** *** ******* *******
****** *****. 
 Annual Maintenance Schedule 
 ************ *** *** ***** ******* ******* ** ****** *********** ******** *** *** ******** ******** **** *** **** **** ** *** ****. ************ *** *** ***** ** ******** **** ****** *********** ******** ** **** *** *** ** ********** ** ***
******* ** ***** **** *** ***. **** ****** ****** ******** **** ******* *** *********: 
  

	 	1.	****** (**) ****** ****** ******* **** * ******* ******** ** *.* ***** 

  

	 	2.	**** (*) ******** ****** ******* **** * ******* ******** ** * ***** 

 *** *** ************ ***** ******** ***** ** *** ** ****** **** ******** ** ********. 
  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	15	 	Infocrossing Confidential










 

 
  


	6.	Service Management and Governance 

 Infocrossing shall assign a Client Engagement Manager (CEM) who will be responsible for the overall relationship with CSG and CSG shall assign a corresponding manager who will be responsible for the overall relationship with Infocrossing.

 Infocrossing shall assign a Service Delivery Manager (SDM) who will be responsible for managing the day to day delivery of the Services
and CSG shall assign a corresponding manager who will be the primary point of contact to the SDM. 
 The following table identifies the roles
and responsibilities associated with CEM, SDM, and the corresponding CSG assigned management roles: 
  

					
	 Table 14. Service Management Roles and Responsibilities
 (* * *******, * * ****, * * *******)

	 **** ***********
	  	************	  	***
	******* **** ****** ** ******** ********* ** ********* ***’* ***** ********** **** ** ************’* **** ********	  		  	*
	*** ***** ****** *** ******* ***-**-*** ******/******** ******* ** ************ ******** ********	  	*	  	
	*** ***** ******* ***** *** ****** ********** ******* ** ************ ******** ******** ********* ****** **********	  	*	  	
	*** ***** ****** *** ******* ******* ********** ********** *** ********* **** ** ***** ********** ** ************ *** ** *** ******** ** **** ************** ** ******** ** ***
*******	  	*	  	
	*** ***** ******** / ******* *** ****-*** ** *** ******* ******* ********* ***** ** **** ** ******* *** *******, *** ** ******** ** *** *******	  	*	  	*
	*** ***** **** *** ******** ** ******** ********* *******, *** *******, ** ****** **** *** *** **** **** * ***** ****** ** * ****** **** **** **** **********	  	*	  	
	 *** ***** ** *********** *** ******** **** *** ********* *** ******** *** ********** ********** *** ********* **** ** ********** **** ***’*
************* ** *** ************ ******** ****** *******. ***** *** ******** **** ******* *** **** *** ** ******* ** *** *********:
  
 •        * ****** ***** ************ ********* ******* **** ** ******** **
***.
  
 •        *** ********** ** ************’* ****** ******** *****
  
 •        ****** ** ************’* **** ******* *** ****-**********
*****
  
 •        ********* ** ********** * ******* ********** **** ********* ********* ********** *********
  
 •        *** ******** ****** ** *********** ** ************’* *********
******** ***** *** ****** ********* *** ************ ***********
  
 •        *** ********* ********** ** ** ******* ** *****’* ****** ****** ***** *****
	  	  
  
  
  
 *
	  	
	** ** ****** *****, *** ***** ** *********** *** ********* ************* ** *** ** ** ************ **** ********* **** ************ ** ** ********** **** *** **** ******* ******** ****** ** ***
***	  	*	  	
	*** ***** **** **** *** ** ******* ******* **** **** *** ******** ********** **** *********** ******* *********** ************	  	*	  	

  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	16	 	Infocrossing Confidential










 

 
  


					
	*** ***** **** **** *** ** ********** * ****** ******* *** ******** *** *********** *******	  	*	  	
	*** ***** **** **** *** ** ******* ******** *********** *** ***** ******** ** * ******* ***** ** ****** *** ******** *********** ********* ********** **** ** ************	  	*	  	
	*** ***** **** **** *** ** ****** *********, *********, **********, *** ******* ********* *** *******	  	*	  	
	*** ***** **** **** *** ** ********** *** ******* ** *******, ** ***’* **** ******, *********** ************ ** ********* *** ****** *** ** *** **** *******. ****** ********* ******, ***
******* ** *** **** ******* **** ** *** ******* ******.	  	*	  	
	*** ***** ******* *** ***, ** *** ***** ***********, ** ******* *** *** ************ ** ***’* ************** ** *** ****** **********	  		  	*
	*** ***** **** **** *** ** ****** ************ – ********** ** ** ******* ** ******** ********* ******* *** ******* ********* ** ***** ********	  	*	  	
	*** ***** **** **** *** ** ****** ***** ****** ******* ******* *** ******** ** *** ** * ****** *** (****** *** ******* ** *****) *** **** ******* * **** ******** ****** *** *** ***********
*********.	  	*	  	
	*** ***** **** **** *** ** ****** ***** ******** ** *** ******** ****** ********, *** ****** ******** ** ****** ** *** ***** ** ***’* ****** ******	  	*	  	
	*** ***** ******** *** ********** ** ****** ********** ******** ** ***** ******* ****** ********* ********** ****** *** *** ****** ********** ******* *** ******** ******** ******* ** ******
***** *** **************	  	*	  	
	*** ***** *** *** ******** *********** ************ ** ** ******* ** ******* *** ************ ******* **********	  	*	  	
	*** *** *** ***** ** *********** *** ******** *** ************ ********* ** *** ******* **********, ******** *********** *** *********, *** *** ******** *********	  	*	  	
	*** ** ****** **** ****** ********** ******** ** ** ***** *** ***, *** *** ***** *** ***-******* ****** ********** *****	  	*	  	
	*** ***** ****** ***** *** ****** *********** *******, ******, *** *** ********** *** ************ ** ***.	  	*	  	
	*** ***** ******* ******* *********** ****** *** *********** ********* ** **** ****** ******* ********* **********	  	*	  	
	*** *** *** ***** ******** **** ****** ******* ** *** ******** ** ******** *** ******* *********** ****** ***** ******* ******* *********** **** *** ********** *********	  	*	  	
	*** ***** ** *********** *** ********** *** ********* ***-**-*** ******* ********** ******/********	  	*	  	

  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	17	 	Infocrossing Confidential










 

 
  


					
	*** ***** ******* *** ** ****** ******* ******** *** *** ******* ******** ********	  	*	  	
	*** ***** ****** *** ***-**-*** ******* ************ ******* **** ****** *** *** *********	  	*	  	
	****** ********** ****** – ****** ******/********, ******/******* ****** ******, ******** ******* ***** ******, ******* ******. *** ***** ********** **** ******* *** **** **********
**** *** ******** ***********/********* ********. ************ *********** ** ***** *** ***, **** **** ********* *** ***********, ***** ******.	  	*	  	
	******* ******* ***** ****** – ****, ****, ****** ******** ************. *** *** ***** ********** **** ******* **** *** ******** *******. *** *** **** ******* **** ***** *** *** *****
******* ******* *********** *** ******** ************.	  	*	  	
	*** ***** ********* *** ****** ** **-***** ************ ******** **** ***’* ********* ************** **********	  	*	  	
	*********** **** *** ** ********* * ******* **** *** *** ********* ************** ********** *** ********* ** *** ***’* ****, ****, ***. – *** *** ** ***** ******, ******* ********,
********* ******, ***	  	*	  	
	*********** **** *** ** ********* ** *** **** ************ *** ***** * ***** ******* ********* *** ********* **** ***	  	*	  	
	****** **** *** ******* ** * ************* ****** ** *** *****	  	*	  	
	********** *** ******* ** ******* *** ******** * *** ******** ***********	  	*	  	

 Service Management and Governance Assumptions: 
 Infocrossing shall hold the following list of regularly scheduled status meetings (or similar) with CSG: 
  

									
	 *******
	  	 *********
	  	 *********
* ***/****
	  	 *******
*********
	  	 ******** ******/******

	************/*** ***** ********** ********	  	 •        ***
  
 •        ***
********** ********
  
 •        ************ ******** *****
	  	*****	  	****** ** **** ********* ****** *** ****	  	 *.      **** ********* ******
  
 *.      **** ********* *****


					
	************/*** ****** ******* **** *******	  	 •        ***
  
 •        ***

  
 •        *** ********** ********
  
 •        ************ ******** *****
	  	****** –	  	******* ******	  	 *.      ******* ******* ****** ******
  
 *.      **** ********* ******

  
 *.      ****
********* *****
  
 *.      ****** ***** **** ******** *******

					
	******** ********* *******	  	 •        ******** *********
  
 •        ***

  
 •        ***
  
 •        *** ********** ********
	  	******* *** ** ******	  	********* ***** ******* ******	  	 *.      ******* ******* ******
  
 *.      **** ********* ******

  
 *.      ***** *
********** *****
  
 *.      ***** ******* * ******** (**** *********)


 Infocrossing shall also provide progress reports to CSG, and escalate issues for resolution and
implement a quality control program that will be accountable to the Customer executive management. 
  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	18	 	Infocrossing Confidential










 

 
  


	7.	Additional Services 

  

	 	1)	Consulting Services 

 *** ********** ******** ************
********* *** **** ***** ******* ******** ** *** *** ************ ***** ** ****** ** *** **** ** *** ** ************’* **** ******* ******* ***** *** **** ********. ************ ***** **** *** *** *** ********** ***-**-****** ******** ********
** ********** **** ********* ********** ******** ** ***. 
  

	 	2)	Other Services 

 ********** ********, ********,
******************, ******, ***. ****** *** ***** ** *** ********, *** ***** **** **** ********* ** *** *** ******** ** ******* ****** ** *** *** ************, **** ** ****** ********** ** ************. ********** ******** ******** *******
********** *** ************* *** ********* ** ************ ** *** ******* ********* (****) *** *******, *** *** ******** ******** ** ******** **********, ********, ********** ** ******* ********. 
  

	 	*)	******** *** ********* ** **** **** ***** *** ******* ** *** ***** ** **** **** *****. ** ********** ******** *** ********* ** *** *** *** ********** ******** ********* * *****
****** ** *** ******* *********, *** ****** **** ** ******** ** ******* ***** * **** ************* ******* ** *** ****** ******* **** ******** ****** ** ******** **. ** ********** ******** *** ********* ** *** *** *** ********** ******** ********* *
***** ****** ** *** ******* *********, *** ****** **** ** ******** ** *** *** ************ *** ** ***** ** **** **** ***** ** ********* ****** *** ***** ** ********* ** ************ ***** ** ********* ** ******* *** **** *** ** ***** ********. ***
******* ********, ******* ****** ******** *** ********** ** *** **** ***** *** ******** *** ******* ** *** ******** ** **-***** ********* **** *** ********. 

  

	8.	Assumptions 

  

	 	•	 	 **** (*) **** ********* ****** 


  

	 	•	 	 ***-********* ******* *** ************ **** ** **-******* ** *** **** **** ** *** ********* ********* 


  

	 	•	 	 **** **, **** ****** ********* ********** 


  

	 	•	 	 ********* ********** ** ***** ********* **** ********* *******, ******** ** *****, ******** 


  

	 	•	 	 ****** ********* ********** *********** *****-*** ** ***** 


  

	 	•	 	 ********* ********* **** ** ********* *** * ****-**-**** ******** *** ** *** **** **** *** ********** ******** 


  

	 	•	 	 ********* *** *** ********* ** *** ** ******** *** ********** **** *** & *** ** *** 


  

	 	•	 	 ******** “*********” (*****) *** ********* ** *** ** ******** ** ******* ******* *************** ******* *** **** *** *** ** ******* ** ***** ** ******
******* **** ********* ********** 


  

	 	•	 	 ****** ********* ** *** ** ********* ******* **** ** ********* ******* ** ****** ** ***** 


  

	 	•	 	 ** **** ******* **** ** ******** ** ****** ***** ********* ** ***** 


  

	 	•	 	 ********* ********* **** *** *** ********* ********* *** ******** *** ****** ****** ***** ** *** ********* ****. ************ *** ******* ********* *** ***
********* ****** **** ****** (**) ****** ** ************’* ****. ** *** *****, * ***** ** *** ********* ** ****** ** ************, ** *** ******* ** ******, ************ ***** *** *** *** ********** ********* ********* ****, ********* *** *****
** *********** *** *** ********** ********* ********* **** 


  

	 	•	 	 ** ***, **** ** **** ********** ******* ******** ****** *** **** 


  


 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	19	 	Infocrossing Confidential










 

 
  

 EXHIBIT B 
 PERFORMANCE STANDARDS 
 As of the Effective Date (or as otherwise specified in this Exhibit and Attachments to this
Exhibit) Infocrossing shall provide the Services in accordance with the Service Level Agreements (SLAs) documented in this Exhibit. In the event of a Service Level Default on an SLA in a particular month or measurement period, Infocrossing shall
follow the guidelines as stated in this Exhibit to provide ****** *** ******* ****** ********** ****** *** ***. CSG may request and Infocrossing shall provide additional detail regarding the calculations of the SLA measurement at any time after the
monthly reports have been provided. 
  

	1.	Definitions. All capitalized terms used but not defined in this Exhibit shall have the meanings given them in the Agreement and or the Work Order. For purposes of this
Exhibit, the following terms shall have the following meanings: 

 [The Remainder of Exhibit B Redacted for Confidential
Treatment] 
  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	20	 	Infocrossing Confidential










 

 
  

 EXHIBIT C 
 FEES 
 [Redacted for confidential treatment] 
  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	21	 	Infocrossing Confidential










 

 
  

 SCHEDULE I 
 INFOCROSSING PROVIDED SOFTWARE 
 Infocrossing Provided *** Software 
 [Listing of software redacted for Confidential Treatment] 
 Infocrossing Provided ********** *********** Products 
 [Listing of products redacted for Confidential Treatment] 
 Infocrossing Replacement Products 
 [Listing of products
redacted for Confidential Treatment] 
 Infocrossing **** *** ****** Products 
 [Listing of products redacted for Confidential Treatment] 
 Infocrossing Provided *** Products 
 [Listing of products redacted for Confidential Treatment] 
  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	22	 	Infocrossing Confidential










 

 
  

 SCHEDULE II 
 CSG PROVIDED SOFTWARE 
 [Redacted for confidential treatment] 
  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	23	 	Infocrossing Confidential










 

 
  

 SCHEDULE III 
 INFOCROSSING PROVIDED HARDWARE 
 [Redacted for confidential treatment] 

  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	24	 	Infocrossing Confidential










 

 
  

 Schedule IV 
 Intentionally left blank 
  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	25	 	Infocrossing Confidential










 

 
  

 Schedule V 
 Intentionally left blank 
  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	26	 	Infocrossing Confidential










 

 
  

 SCHEDULE VI 
 CSG LOCATIONS 
 [Redacted for confidential treatment] 
  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	27	 	Infocrossing Confidential










 

 
  

 SCHEDULE VII 
 INFOCROSSING PROVIDED DISASTER RECOVERY SERVICES 
  

	

  

							
	 1)
	    	 **************************

		    	 a)
	    	 ************************************************************************:

		    		    	 (i)
	    	************************************************************************************
				
		    		    	 (ii)
	    	**************************************************************************************** ****************************************************************************************
****************************************************************.
				
		    		    	 (iii)
	    	***************************************************************************************** *****************************************************************************************
********************************************************************.
				
		    		    	 (iv)
	    	**************************************************************************************.
				
		    		    	 (v)
	    	************************************************************************************** ****************************************************************************.
				
		    		    	 (vi)
	    	*************************************************************************************** ************************************************************************.
				
		    		    	 (vii)
	    	*************************************************************************************** *********************
				
		    		    	 (viii)
	    	*********************************************************************************.
			
		    	 b)
	    	 ***********

				
		    		    	 (i)
	    	******************************************
				
		    		    	 (ii)
	    	************************************************************************************** ******.
				
		    		    	 (iii)
	    	************************************************************************************** *******.
				
		    		    	 (iv)
	    	************************************************************************************** ************************************************.
				
		    		    	 (v)
	    	****************************************************************************************.
				
		    		    	 (vi)
	    	********************************************************************************.
		
		    	************************************************************************************************** *******.

  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	28	 	Infocrossing Confidential










 

 
  


					
	 Table 1. Disaster Recovery Roles and Responsibilities
 (******************************)

	 ****************
	  	************	 	***
	 Disaster Recovery
	  		 	
	 *******************************************
 *******************************************
 *******************************************
 *******************************************
 *******************************************
 *******************************************
	  	*	 	*
	 *******************************************
	  	*	 	*
	 *******************************************
	  	*	 	*
	 *******************************************
	  		 	P
	 *******************************************
	  	*	 	*
	 *******************************************
	  	*	 	*
			
	 Disaster Recovery Declaration
	  		 	
	 *****************************************
	  	*	 	*
	 *******************************************
 *******************************************
	  		 	P
	 *******************************************
	  	*	 	*
	 *******************************************
	  	*	 	*
	 *******************************************
	  	*	 	*
	 *******************************************
	  	*	 	*
	 *******************************************
	  	*	 	*
	 *******************************************
	  	*	 	**
	 *******************************************
	  	*	 	*
	 *******************************************
 *******************************************
 ***************************
	  		 	P
			
	 Infocrossing BCP Testing — CSG Participation
	  		 	
	 **** **********
	  	Infocrossing	 	CSG
	 *******************************************
 *******************************************
 *******************************************I
	  	*	 	*
	 *******************************************
	  	*	 	
	 *******************************************
	  		 	*
	 *******************************************
	  	*	 	*
	 *******************************************
	  		 	

  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	29	 	Infocrossing Confidential










 

 
  

 SCHEDULE VIII 
 [Redacted for confidential treatment] 
  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	30	 	Infocrossing Confidential










 

 
  

 SCHEDULE IX 
 SAMPLE CHANGE REQUEST FORM 
  

									
	 Change Request Form
  

	Customer Name:	 	 	  	Date of Request:
	Project Name:	 	 	  	Change Order Effective Date:
	Account Manager:	 	 	  	Request #
	Request Made By:	 	 	  	Agreement Name and Date:
	 Reasons for Change:
  

	 Description of Change:
  

	 Charges:
  

	 Ramifications (e.g. Schedule, Service Levels and Staffing):
  

	 Except as amended herein,
all terms, covenants, and conditions of the Agreement shall remain in full force and effect. This Change Order may be executed in one or more counterparts, each of which will be deemed an original but all of which taken together will constitute one
and the same instrument.
  

	 IN WITNESS WHEREOF the
parties have executed this Change Order as of the Change Order Effective Date.
  
  

	CUSTOMER	 	 	  	INFOCROSSING, LLC
	 		 		 
	Signature:	 	  
	 	 	  	Signature:	 	  

	  
 Print Name:

	 	  
	 	 	  	  
 Print Name:
	 	  

	  
 Title:
	 	  
	 	 	  	  
 Title:
	 	  

	  
 Date:
	 	  
	 	 	  	  
 Date:
	 	  

	 	 	 	 	 	  	 	 	 

  

 #2298241 
 CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 
  

					
		 	31	 	Infocrossing Confidential