[Federal Register Volume 72, Number 188 (Friday, September 28, 2007)]
[Notices]
[Page 55180]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 07-4790]


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DEPARTMENT OF DEFENSE

Office of the Secretary

[No. DoD-2007-OS-024]


Submission for OMB Review; Comment Request

ACTION: Notice.

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    The Department of Defense has submitted to OMB for clearance, the 
following proposal for collection of information under the provisions 
of the Paperwork Reduction Act (44 U.S.C. Chapter 35).

DATES: Consideration will be given to all comments received by October 
29, 2007.
    Title and OMB Number: Customer Satisfaction Surveys--Generic 
Clearance; OMB Control Number 0704-0403.
    Types of Request: Extension.
    Number of Respondents: 19,300.
    Responses per Respondent: 1.
    Annual Responses: 19,300.
    Average Burden per Response: 5 minutes.
    Annual Burden Hours: 965.
    Needs and Uses: The information collection requirement is necessary 
to assess the level of service the Defense Technical Information Center 
(DTIC) provides to its current customers. The surveys will provide 
information on the level of overall customer satisfaction, and on 
customer satisfaction with several attributes of service that impact 
the level of overall satisfaction. These customer satisfaction surveys 
are required to implement Executive Order 12862, ``Setting Customer 
Service Standards.'' Responsents are DTIC registered users who are 
components of the Department of Defense, military services, other 
Federal Government Agencies, U.S. Government contractors, universities 
involved in federally funded research, and participants. The 
information obtained by these surveys will be used to assist agency 
senior management in determining agency business policies and processes 
that should be selected for examination, modification, and 
reengineering from the customer's perspective. These surveys will also 
provide statistical and demographic basis for the design of follow-on 
surveys. Future surveys will be used to assist monitoring of changes in 
the level of customer satisfaction over time.
    Affected Public: Business or other for-profit, not-for-profit 
institutions.
    Frequency: On occasion.
    Respondent's Obligation: Voluntary.
    OMB Deck Officer: Ms. Hillary Jaffe.
    Written comments and recommendations on the proposed information 
collection should be sent to Ms. Jaffe at the Office of Management and 
Budget, Desk Officer for DoD, Room 10236, New Executive Office 
Building, Washington, DC 20503.
    You may also submit comments, identified by docket number and 
title, by the following method:
    <bullet> Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
    Instructions: All submissions received must include the agency 
name, docket number and title for the Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.
    DOD Clearance Officer: Ms. Patricia Toppings.
    Written requests for copies of the information collection proposal 
should be sent to Ms. Toppings at WHS/ESD/Information Management 
Division, 1777 North Kent Street, RPN, Suite 11000, Arlington, VA 
22209-21233.

    Dated: September 21, 2007.
Patricia L. Toppings,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 07-4790 Filed 9-27-07; 8:45 am]
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