U.S. Department of Labor

Employee Benefits Security 

Administration

November 2020
2

TABLE OF CONTENTS

TAB 1: AGENCY ORGANIZATIONAL OVERVIEW ........................................................ 1

TAB 2: STATE OF PLAY ...................................................................................................... 5

TAB 3: CALENDAR ............................................................................................................ 15

TAB 4: BUDGET.................................................................................................................. 19

TAB 5: AGENCY PERFORMANCE................................................................................... 23
TAB 1: Agency Organizational Overview

1

TAB 1: AGENCY ORGANIZATIONAL OVERVIEW

Mission

The mission1 of the Employee Benefits Security Administration (EBSA) is to assure the security 

of the retirement, health, and other workplace-related benefits of America’s workers and their 

families. 

Authorizing Legislation

EBSA is responsible for the administration, regulation, and enforcement of Title I of the 

Employee Retirement Income Security Act of 1974 (ERISA),

2 Pub. L. 93–406, 88 Stat. 832, 29 

U.S.C. § 1001 et seq. Additionally, the agency is responsible for administering provisions of law 

governing fiduciary conduct for the Thrift Savings Plan (TSP) under the Federal Employees’ 

Retirement System Act of 1986 (FERSA), Pub. L. 99-335, 100 Stat. 514, 5 U.S.C. § 8401 et seq. 

Organizational Structure

EBSA is committed to promoting policies that encourage employers to offer benefits, empower 

individuals to make their own choices, and foster employee benefits security. The agency is also 

committed to helping workers and retirees understand their benefits and receive the benefits they 

have earned. Accordingly, EBSA employs a comprehensive, integrated approach encompassing 

programs for enforcement, compliance assistance, interpretive guidance, legislation, and research 

to promote and protect our nation’s employee benefits system. The Assistant Secretary, 

Principal Deputy Assistant Secretary (non-career), Deputy Assistant Secretary for National 

Office Operations (career), and Deputy Assistant Secretary for Regional Office Operations 

(career) work with and are supported by eight national offices, ten regional offices, and three 

district offices. EBSA’s FY 2020 end-of-year onboard staffing level is 847 FTE. The agency 

has two key vacancies at this time: the Assistant Secretary and one Regional Director. In FY 

2021, assuming no increase in budget or policy changes, we will be able to afford between 805-

810 FTEs due to mandatory increases, inflation, and pay raises. 

 1 https://www.dol.gov/agencies/ebsa/about-ebsa/about-us/mission-statement. 2 https://www.dol.gov/agencies/ebsa/about-ebsa/about-us/history-of-ebsa-and-erisa.
TAB 1: Agency Organizational Overview

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Organizational Chart

Assistant Secretary

Jeanne Klinefelter Wilson (Acting)

Deputy Assistant Secretary for 

Regional Office Operations

Amy Turner (Career SES)

Office of Program Planning, 

Evaluation, and Management

Joel Lovelace (Career SES)

Office of Outreach, Education, 

and Assistance

Mark Connor (Career SES)

Office of the Chief Accountant

Michael Auerbach (Career SES)

Office of Enforcement

Mabel Capolongo (Career SES)

Regional Offices

Atlanta–Isabel Culver (Career SES)

Boston–Carol Hamilton (Career SES)

Chicago–Jeffrey Monhart (Career SES)

Cincinnati–Joe Rivers (Career SES)

Dallas–Deborah Perry (Career GS)

Los Angeles–Crisanta Johnson (Career GS)

Kansas City–James Purcell (Career SES)

New York–Thomas Licetti (Acting)

Philadelphia–Michael Schloss (Career SES) 

San Francisco–Klaus Placke (Career SES) 

Deputy Assistant Secretary for 

National Office Operations

Timothy Hauser (Career SES)

Principal Deputy Assistant 

Secretary

Jeanne Klinefelter Wilson (NonCareer SES)

Office of Exemption 

Determinations

Lyssa Hall (Career SES)

Office of Health Plan Standards 

and Compliance Assistance

Amber Rivers (Career SES)

Office of Regulations and 

Interpretations

Joe Canary (Career SES)
TAB 1: Agency Organizational Overview

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Workforce At-A-Glance

Organizational Changes During the Past Four Years

EBSA has undergone several organizational changes during the past four years. First, the agency 

changed the title of the Deputy Assistant Secretary for Policy to Principal Deputy Assistant 

Secretary. The position of Assistant Secretary is Presidentially-appointed and Senate-confirmed 

(PAS), and under the Federal Vacancies Reform Act of 1998 (FVRA), the Principal Deputy 

Assistant Secretary, a non-career position, is the First Assistant to the Assistant Secretary. 

Second, in October 2019, EBSA established a new SES position, Deputy Assistant Secretary for 

Regional Office Operations (DASRO). All regional offices, which previously reported to the 
TAB 1: Agency Organizational Overview

4

Deputy Assistant Secretary for Program Operations (DASPO, renamed the Deputy Assistant 

Secretary for National Office Operations (DASNO)), now report to the DASRO. In addition, the 

regulatory offices (Office of Health Plan Standards and Compliance Assistance, Office of 

Exemption Determinations, and Office of Regulations and Interpretations), which previously 

reported to DASPO, were realigned to report to the Principal Deputy Assistant Secretary. 

In July 2020, to allow for greater organizational efficiency and effectiveness of service delivery, 

the individual departments within the Office of Policy and Research (OPR) were integrated 

within the EBSA Offices that they serve. OPR’s three constituent divisions were integrated into 

the Office of Enforcement, the Office of Regulations and Interpretations, and the Office of 

Outreach, Education, and Assistance. Finally, in October 2020, the Office of Technology and 

Information Services was transferred to the Office of the Chief Information Officer in 

accordance with the Department’s Shared Services initiative.

Key Leaders

National Office

• Jeanne Klinefelter Wilson, Acting Assistant Secretary

• Jeanne Klinefelter Wilson, Principal Deputy Assistant Secretary

• Timothy Hauser, Deputy Assistant Secretary for National Office Operations

• Amy Turner, Deputy Assistant Secretary for Regional Office Operations

• Lyssa Hall, Director, Office of Exemption Determinations

• Mabel Capolongo, Director, Office of Enforcement

• Amber Rivers, Director, Office of Health Plan Standards and Compliance Assistance

• Joe Canary, Director, Office of Regulations and Interpretations

• Michael Auerbach, Chief Accountant

• Mark Connor, Director, Office of Outreach, Education, and Assistance

• Joel Lovelace, Director, Office of Program Planning, Evaluation and Management

Regional Offices

• Isabel Culver, Director, Atlanta Regional Office

o This region includes the Miami District Office

• Carol Hamilton, Director, Boston Regional Office

• Jeffrey Monhart, Director, Chicago Regional Office

• Joe Rivers, Director, Cincinnati Regional Office

• Deborah Perry, Director, Dallas Regional Office

• James Purcell, Director, Kansas City Regional Office

• Crisanta Johnson, Director, Los Angeles Regional Office

• Thomas Licetti, Acting Director, New York Regional Office

• Michael Schloss, Director, Philadelphia Regional Office

o This region includes the Washington, D.C. District Office

• Klaus Placke, Director, San Francisco Regional Office

o This region includes the Seattle District Office 
TAB 2: State of Play

5

TAB 2: STATE OF PLAY 

Key Meetings, Decisions and Announcements

By end of December 2020

• Pension Benefit Guaranty Corporation (PBGC) Board Meetings. The PBGC Board of 

Directors is made up of the Secretary of Labor, who is the Chair, the Secretary of the 

Treasury, and the Secretary of Commerce. The Secretary of Labor has traditionally 

designated EBSA’s Assistant Secretary of Labor as the Board Representative. The Board 

is responsible for establishing and overseeing policies of the PGBC. The Moving Ahead 

for Progress in the 21st Century Act (MAP-21) requires the Board to meet a minimum of 

four times per year and for the minutes of the meeting to be made public. Traditionally, 

the Secretary of Labor calls a meeting for the first quarter of the fiscal year before 

December 31. 

By end of January 2021

• EBSA will transmit the 2020 ERISA Advisory Council reports, along with its response, 

to the Secretary. Shortly thereafter, the reports will be transmitted to the Library of 

Congress and posted on the EBSA website.

Other Programmatic Issues of Note

• Federal Retirement Thrift Investment Board Appointments. The Board consists of five 

members appointed by the President. Four members are currently serving on “expired” 

terms; the fifth (who was also on an expired term) recently resigned. Current members 

are as follows:

o Dana Bilyeu: confirmed on November 18, 2011, for a term expiring October 11, 

2015 

o William Jasien: confirmed on June 27, 2013, for a term expiring October 11, 

2015 

o Ronald McCray: confirmed on November 18, 2011, for a term expiring 

September 25, 2016

o David Jones: confirmed on March 27, 2015, for a term expiring October 11, 2018

President Trump nominated three members to the Board in May 2020, but Senate 

confirmation is still pending.

EBSA has ongoing concerns about the IT security of the Thrift Plan’s systems. 

While the Plan has made progress, the agency’s issues are far from resolved and will 

likely require considerable ongoing attention from EBSA and its audit program during 

the transition period. EBSA has increased pressure on the Thrift Plan to take quick action 

to remediate current security shortfalls, as well as to design and implement long-term 

system changes. As a result of EBSA’s work, the TSP has replaced three senior 

management officials (including the Executive Director and senior IT personnel), 

remedied a number of glaring deficiencies, and engaged in a “security sprint” which 

required expedited work on IT issues and biweekly in-person meetings with EBSA to 
TAB 2: State of Play

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verify and ensure progress and performed a series of “penetration tests” to identify 

continuing cybersecurity weaknesses. However, critical issues remain. 

• Joint Board for the Enrollment of Actuaries (JBEA or Joint Board). The Joint Board, 

established under section 3041 of ERISA, is responsible for the enrollment of individuals 

who perform actuarial services for certain ERISA plans. The Joint Board consists of 

three members (and one alternate) appointed by the Secretary of the Treasury and two 

members (and one alternate) appointed by the Secretary of Labor. The PBGC also 

appoints one non-voting representative to the Joint Board. The Secretary of Labor 

historically has appointed EBSA career staff to serve as the DOL representatives on the 

JBEA. The current EBSA appointees are in the midst of serving three-year 

appointments.

• JBEA Advisory Committee. To assist in its examination duties mandated by ERISA, the 

Joint Board established the Advisory Committee on Actuarial Examinations (the 

Advisory Committee). The Advisory Committee reports to the Chair of the Joint Board. 

None of the members of the Advisory Committee are federal employees—all are treated 

as Special Government Employees. The Designated Federal Officer (DFO) under the 

Federal Advisory Committee Act (FACA) of the JBEA Advisory Committee is an 

Internal Revenue Service employee in the Return Preparer Office. Travel expenses of 

Advisory Committee members are paid by the Labor Department (through an Interagency 

Agreement with IRS).

• Social Security and Medicare Trustees Reports. The Board of Trustees of the Social 

Security and Medicare Trust Funds is composed of the Secretary of the Treasury, who is 

the Managing Trustee; the Secretary of Labor; the Secretary of Health and Human 

Services (HHS); the Commissioner of Social Security; and two public representatives 

appointed by the President and confirmed by the Senate. The Social Security Act 

specifies that the reports are to be released by April 1 of each year; however, that 

deadline has not been met in recent years. 

• Multiemployer Pension Reform Act of 2014 (MPRA) Consultation. MPRA allows 

certain distressed multiemployer plans to apply to Treasury to suspend or cut participant 

benefits, including those of retirees in pay status. Treasury has jurisdiction over the 

benefit cut provisions in consultation with PBGC and DOL. Once an application is 

approved, participants have an opportunity to vote on whether to approve or deny the 

benefit suspensions. Following the vote, Treasury, in consultation with DOL and PBGC, 

must certify the results. 

Policy and Regulatory Issues 

Background

In the decades since the enactment of ERISA in 1974, there has been a dramatic shift in the 

retirement savings marketplace from employer-sponsored defined benefit plans to participantdirected 401(k) plans. This shift is coupled with the widespread growth in assets in IRAs. Also, 

one-third of American private-sector workers do not have access to a retirement savings plan 

through their employers. Workers without access to an employer-sponsored plan at work rarely 
TAB 2: State of Play

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save for retirement: fewer than 10 percent of workers without access to a workplace plan 

contribute to a retirement savings account on their own. EBSA has an active regulatory agenda, 

including initiatives relating to fiduciary advice; environmental, social, and governance (ESG) 

investing; proxy voting; pooled plan providers; and lifetime income that is designed to fulfill its 

mission to protect, educate, and empower retirement savers as they face important choices in 

saving and investing for retirement in their IRAs and employee benefit plans. EBSA’s 

regulatory initiatives also help promote expanded retirement plan coverage and additional 

savings opportunities. 

Multiemployer Insolvencies

Multiemployer defined benefit plans provide retirement security to more than 10 million 

participants and their beneficiaries through 1,400 plans. Tens of thousands of employers, 

including many small businesses, provide lifetime retirement benefits for their employees by 

participating in multiemployer pension plans. According to the PBGC, more than 100 plans 

covering more than 1 million participants will face insolvency over the next 20 years. The FY 

2018 Projections Report, which the PBGC issued on August 6, 2019, shows that the PBGC 

multiemployer fund is 99 percent likely to be insolvent in FY 2025 and 100 percent likely to be 

insolvent in FY 2026. 

Health and Welfare Plans

EBSA is responsible for employer-sponsored health and other welfare plans, in addition to 

retirement plans. In the health and welfare plan context, workers rely on the promises made by 

their employers and employee benefit plans to provide health insurance and other welfare 

benefits (such as disability, accident, unemployment, life insurance, and apprenticeship and 

training benefits). For example, workers participating in their employer’s group health plans 

expect to be covered by health insurance in the event of sickness or accident and their health 

claims to be paid appropriately. If an employer withholds premiums from workers’ paychecks, 

but fails to forward the premiums to the insurance company, workers may suffer significant 

financial harm due to unpaid medical bills. Parts 6 and 7 of ERISA contain health coverage 

minimum protection provisions, including Consolidated Omnibus Budget Reconciliation Act 

(COBRA) continuation coverage provisions, Health Insurance Portability and Accountability Act 

of 1996 (HIPAA) protections, the Mental Health Parity and Addiction Equity Act (MHPAEA), 

the 21st Century Cures Act, the Newborns’ and Mothers’ Health Protection Act, the Women’s 

Health and Cancer Rights Act (WHCRA), the Genetic Information Nondiscrimination Act 

(GINA), the Children’s Health Insurance Program Reauthorization Act of 2009 (CHIPRA), and 

ACA group market protections (e.g., coverage without preexisting condition exclusions and 

dependent coverage to age 26). Many of these regulations are joint rulemakings with HHS and 

Treasury.

Regulatory Work

Over the course of this Administration, EBSA’s regulatory and policy work has generally fallen 

into three major thematic buckets: (1) expanding access to benefits (regulations on short-term 

limited duration insurance, health reimbursement arrangements, association health plans, 

association retirement plans, and pooled plan providers); (2) reducing regulatory burdens 

(regulations on moral and religious exemptions to preventive services coverage, electronic filing 

of apprenticeship and training plans and top hat plans, and default electronic disclosure); and (3) 
TAB 2: State of Play

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reiterating fiduciary obligations (regulations on fiduciary status, proposal on the use of ESG 

factors in selecting investments, and the proposal on the use of proxy advising firms). 

EBSA’s 2018 final rule on Association Health Plans established broader criteria for determining 

when employers may band together in a group or association for the purpose of offering health 

coverage to their employees under a single ERISA-covered plan sponsored by that group or 

association. Twelve State Attorneys General challenged the rule, and on March 28, 2019, Judge 

Bates of the District Court in D.C. found that the rule was unlawful. The Government has 

appealed the district court’s opinion and a decision is pending.

Enforcement 

In carrying out its enforcement responsibilities, EBSA uses a variety of different approaches to 

ensure employee benefits are protected, including national/regional enforcement priorities and 

projects, voluntary compliance programs, civil and criminal litigation, and research-based 

analysis. EBSA regularly works in coordination with other federal and state enforcement 

agencies, including the Department’s Office of Inspector General, the Securities and Exchange 

Commission (SEC), the Office of the Comptroller of the Currency (OCC), the Consumer 

Financial Protection Bureau (CFPB), PBGC, HHS, IRS, DOJ, the federal banking agencies, state 

insurance commissioners, and state attorneys general. 

Protecting workers’ benefits is the cornerstone of EBSA’s work. The primary objectives of 

EBSA’s enforcement program are to remedy the harm caused by fiduciary violations by 

recovering losses and compelling disgorgement of unjust profits, deter future wrongdoing, and 

promote greater legal compliance. EBSA accomplishes these goals through its conduct of civil 

and criminal investigations. In allocating its scarce resources, the agency gives special attention 

to National Enforcement Projects, Major Cases (large cases that are focused on having the 

greatest positive impact on benefits security), employee contribution cases, voluntary compliance 

programs, and the Abandoned Plan Program (APP). 

The five National Enforcement Projects for FY 2021 are as follows:

• The Contributory Plans Criminal Project (CPCP): CPCP investigations focus on potential 

criminal violations, primarily through leads referred by benefits advisors and/or the 

agency’s civil program. The CPCP covers both retirement and health plans. The project 

encompasses a range of criminal actors including employers, third-party administrators 

(TPAs), plan administrators, and employees. The CPCP targets crimes against 

contributory plans such as embezzlement, criminal fraud, and identity theft. During an 

economic downturn, 401(k) plans and health plans become targets for criminal activity. 

The CPCP gets its leads for these cases primarily directly from participant complaints or 

through the civil Employee Contributions Initiative, which focuses on missing and 

delinquent contributions to contributory pension and health plans.

• Health Enforcement Initiatives: Since FY 2012, EBSA has sponsored a national project 

focused on group health plans and their service providers, and sought to obtain monetary 

recoveries and global corrections of problematic practices or plan terms that violate 

ERISA. EBSA has ten regional Senior Advisors-Health Investigations (SAHI) positions 

and a national Division of Health Investigations. The SAHIs specialize in health issues 
TAB 2: State of Play

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and coordinate the agency’s health enforcement work at both the regional and national 

levels. In addition, economists, actuaries, and statistical contractors help EBSA analyze 

claims data and determine financial solvency in complex health investigations. EBSA is 

the only federal agency with a national enforcement structure in place that investigates 

plans for compliance with ERISA, including compliance with rules related to the group 

health insurance market such as ACA and MHPAEA. EBSA health investigations have 

identified recurring issues involving non-compliance with the claims regulation, improper 

denial notices, wrongful denials, inappropriate treatment limitations with respect to 

mental health and substance abuse disorders, wrongful denials of coverage for emergency 

room care, insolvent multiple employer welfare arrangements (MEWAs), and service 

provider self-dealing. In addition to pursuing a broad range of health claims under 

ERISA, EBSA intends to give special attention in FY 2021 to (1) examining provider 

reimbursement rates for mental health or substance abuse disorder (MH/SUD) providers; 

(2) examining network accuracy for MH/SUD providers; (3) autism treatment limitations, 

such as limitations on applied behavior analysis (ABA) therapy; and (4) violations of the 

Families First Coronavirus Response Act (FFCRA) and Coronavirus Aid, Relief and 

Economic Security Act (CARES Act). 

• Employee Stock Ownership Plan (ESOP) Project: EBSA promotes compliance by 

focusing on the purchase or sale of stock in closely-held companies. The ESOP Project 

examines purchase or sale transactions not only for valuation issues, but also to ensure 

that the plan’s fiduciaries conducted a prudent process for establishing the price and that 

they acted as loyal advocates for the plan in negotiating transaction terms. 

• Plan Investment Conflicts (PIC) Project: The PIC Project examines (1) service providers’ 

conflicts of interest in relation to plan asset vehicles; (2) investment advisers’ and 

investment managers’ discretionary decisions on behalf of client plans; (3) the prudence 

of plan fiduciaries with respect to selection and monitoring of plan investments, the 

selection of service providers, and reliance on valuations; and (4) service providers’ 

indirect compensation arrangements and disclosures. Through the PIC Project, EBSA 

promotes prudent processes for investment selection, monitoring, and valuation; the 

prudent application of investment guidelines; and clear disclosure by service providers of 

direct and indirect compensation. Additionally, the project identifies and corrects 

violations involving fiduciary service provider self-dealing in investment and service fee 

arrangements. The project also seeks to correct prohibited transactions in which financial 

service companies use plan assets or investments for their own benefit, which may result 

in significant losses to participants and beneficiaries. 

• Protecting Benefits Distribution (PBD) Project: Plan benefits may remain unpaid for 

years after payments were due because of fiduciaries’ failure to protect participant 

interests. The PBD Project was created in FY 2018 to address such circumstances, and to 

ensure both that plan assets are protected and that participants receive the benefits they 

earned in the workplace. The Terminated Vested Participant (TVP) cases under this 

project has resulted in billions of dollars paid to eligible participants in the form of 

annuities and lump sum distributions.
TAB 2: State of Play

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In addition to the five enforcement projects above, EBSA has two enforcement priorities: the 

Major Case Enforcement Priority and the Employee Contributions Initiative. Under the Major 

Case Priority, EBSA focuses its enforcement resources on cases and issues that are likely to have 

the greatest impact on the protection of plan assets and participants’ benefits by strategically 

dedicating more investigative resources on professional fiduciaries and service providers with 

responsibility for large amounts of plan assets or the administration of benefits for a large 

number of plan participants. Consistent with EBSA’s history of protecting employee 

contributions to 401(k) plans, health plans, and other contributory plans, EBSA also has a 

national criminal enforcement priority aimed at the wrongful diversion of employee 

contributions by employers, a problem that is particularly prevalent in the small-plan universe. 

EBSA has had considerable success protecting employee benefits through both civil and criminal 

enforcement actions. EBSA’s enforcement efforts in both areas achieved total monetary results 

in FY 2020 of $2.6 billion (an amount that does not include the recoveries obtained by EBSA’s 

benefits advisors). Over the prior four fiscal years (2017-2020), EBSA’s enforcement actions 

recovered more than $6.40 billion for participants and beneficiaries. In addition, from FY 2017 

through FY 2020, EBSA closed 1,080 criminal cases, and reported 401 indictments of 

individuals through criminal investigations.

EBSA’s Benefits Advisors also provide assistance, education, and outreach to workers, retirees, 

and their employers. From FY 2009 through FY 2020, Benefits Advisors used informal 

complaint resolution to help more than 1,590,000 participants recover more than $4.2 billion. 

Benefits Advisors also conducted more than 23,000 education, outreach, and compliance 

assistance events for more than 1,200,000 people.

Voluntary compliance programs are essential to EBSA’s mission of safeguarding the security of 

pension and welfare benefits. Recognizing the need for a broad and formal pathway for plan 

officials to correct possible fiduciary breaches, the agency developed the Voluntary Fiduciary 

Correction Program (VFCP), which became effective on April 14, 2000, and the Delinquent Filer 

Voluntary Compliance Program (DFVCP), which became effective on April 27, 1995. 

The VFCP describes 19 financial transactions that, based on EBSA’s enforcement experience, 

may readily be self-identified and corrected by plan officials and their advisors without 

discussion with EBSA. Under the VFCP process, plan officials apply to EBSA field offices, 

which examine the applications and issue no-action letters if the applicant satisfies the conditions 

of the VFCP. In FY 2020, EBSA received 1,309 applications for the VFCP. These figures 

significantly understate the impact of the VFCP because many plan fiduciaries use the program’s 

instructions for self-correction to fix problems without formally participating in the VFCP 

process. 

Since the DFVCP’s creation, tens of thousands of plans have participated in the program to 

correct failures to file or late filings of Forms 5500. Approximately 20,000 filings are submitted 

to the program each year, avoiding the Department’s larger late and non-filer penalties and 

similar penalties from the IRS. To use the program, filers electronically file their Forms 5500 

and submit reduced penalty payments to the Department. DFVCP penalties are based on the 
TAB 2: State of Play

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plan size and number of filings, but are never more than $4,000 per plan. In FY 2020, the 

DFVCP received 19,624 filings and $13.9 million in penalty payments.

In addition to the DFVCP, EBSA also conducts a vigorous reporting compliance enforcement 

program, to ensure that required Form 5500 Annual reports are filed timely, accurately, and 

completely. In FY 2020, EBSA resolved more than 3,400 reporting compliance cases.

The APP facilitates the termination of, and distribution of benefits from, individual account 

pension plans that have been abandoned by their sponsoring employers. The program was 

established pursuant to three final regulations and a related class exemption and is administered 

by EBSA national and regional offices. The APP regulations establish a procedure for certain 

financial institutions holding the assets of abandoned individual account plans (QTAs) to 

terminate the plans and distribute benefits to participants and beneficiaries with limited liability. 

The APP regulations provide a fiduciary safe harbor for making distributions from terminated 

plans to participants and beneficiaries who fail to make an election regarding the form of benefit 

distribution and establish a simplified method of filing a terminal report for abandoned plans. 

Prohibited Transaction Exemption 2006-06 provides conditional relief from prohibited 

transaction restrictions for (1) a QTA that selects and pays itself to provide services in 

connection with the termination; (2) certain services rendered prior to becoming a QTA; (3) a 

QTA that selects and pays itself in connection with rollovers from abandoned plans to individual 

retirement plans maintained by the QTA; and (4) a QTA that pays itself investment fees as a 

result of the investment of the individual retirement plan’s assets in a proprietary investment 

product. In FY 2020, EBSA received 1,161 applications from QTAs and closed 1,109

applications with terminations approved. In total, under the program, about 882 plans made 

distributions of approximately $53.6 million directly to participants in FY 2020.

EBSA also has a greatly expanded need for complex economic and statistical enforcement 

support, as it focuses on Major Cases that involve complex transactions. IT innovations and 

expansion of available data and applications allow for the increased use of quantitative analysis, 

risk analysis, monitoring, and targeting. The agency’s large and complex cases often involve 

data analysis and/or statistical sampling.

Key Agency Stakeholders

EBSA has a diverse stakeholder population that includes, for example, groups and organizations 

representing employers, labor organizations, employee benefit plans, plan participants and 

retirees, consumers, banks, insurers, broker-dealers, investment advisers, recordkeepers, and 

various other participants in the financial services industry. The following is a list of key 

stakeholder groups that will want to engage with the Secretary or other Administration officials.

• AARP is a nonprofit, nonpartisan, social welfare organization with a membership of 

nearly 38 million. AARP engages with EBSA on a range of issues of interest to its 

members, including issues relating to lifetime income, fiduciary advice, state retirement 

initiatives, Patient Protection and Affordable Care Act (ACA) implementation, wellness, 

e-disclosure, and other regulatory initiatives.
TAB 2: State of Play

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• The American Bankers Association (ABA) is a trade association representing the banking 

industry, with members composed of small, regional, and large banks. Many of the 

banks are service providers, providing trust, custody, routine deposit/cash management, 

and other services for institutional clients, including employee benefit plans covered by 

ERISA as well as individual retirement accounts (IRAs) and similar accounts that are 

covered by the Internal Revenue Code.

• American Benefits Council (ABC) is a national trade association for companies 

concerned about federal legislation and regulations affecting all aspects of the employee 

benefits system. The Council’s members represent the entire spectrum of the private 

employee benefits community and either sponsor directly or administer retirement and 

health plans covering more than 100 million Americans. ABC engages with EBSA on a 

range of issues of interest to its members, including ACA implementation and employer 

responsibility, mental health parity, e-disclosure, employer reporting and disclosure 

requirements, and other regulatory initiatives.

• The American Council of Life Insurers (ACLI) is a Washington, D.C.-based trade 

association with approximately 280 member companies operating in the U.S. and abroad. 

The ACLI engages with EBSA on issues of interest to its members, including issues 

relating to life insurance, annuities, retirement plans, long-term care and disability 

income insurance, and reinsurance.

• American Federation of Labor and Congress of Industrial Organizations (AFL-CIO) is 

the umbrella federation for U.S. unions, with 56 unions representing 12.5 million 

working men and women. It engages with EBSA on a range of issues of interest to its 

members, including multiemployer plans, modernization of the Form 5500, ACA 

implementation, proxy voting, and other regulatory initiatives.

• American Federation of State, County, and Municipal Employees (AFSCME) is the 

nation’s largest and fastest growing public services employees union with more than 1.6 

million working and retired members. It engages with EBSA on a range of issues of 

interest to its members, including ACA implementation, shareholder engagement, and 

other regulatory initiatives.

• The American Institute of Certified Public Accountants (AICPA) is the national, 

professional association of CPAs in the U.S. It sets ethical standards for the profession 

and U.S. auditing standards for audits of private companies; federal, state, and local 

governments; and non-profit organizations, including employee benefit plans.

• The American Retirement Association (ARA) is a national organization of more than 

20,000 members who provide consulting and administrative services to retirement plans 

and IRAs. ARA members include financial advisers, consultants, administrators, 

actuaries, accountants, and attorneys. The ARA is the coordinating entity for four 

underlying affiliate organizations: the American Society of Pension Professionals and 

Actuaries (ASPPA), the National Association of Plan Advisors (NAPA), the National 
TAB 2: State of Play

13

Tax-deferred Savings Association (NTSA), and the ASPPA College of Pension Actuaries 

(ACOPA). 

• America’s Health Insurance Plans (AHIP) is the national trade association representing 

the health insurance and managed care community. AHIP’s members provide health and 

supplemental benefits through employer-sponsored coverage, the individual insurance 

market, and public programs such as Medicare and Medicaid. It engages with EBSA on 

health care issues.

• The Business Roundtable is an association of chief executive officers of leading U.S. 

companies working to promote public policies through research and advocacy. It 

engages with EBSA on a range of issues of interest to its members, including ACA 

implementation and employer responsibility, mental health parity, e-disclosure, employer 

reporting and disclosure requirements, and other regulatory initiatives.

• Certified Financial Planner Board (CFP Board) is a non-profit organization whose 

mission is to benefit the public interest by fostering professional standards in personal 

financial planning by setting and enforcing education, examination, experience, ethics,

and other requirements for CFP certification. CFP professionals voluntarily agree to 

comply with CFP Board’s rigorous standards and subject themselves to disciplinary 

oversight of CFP Board. The Board works with its certified professionals to promote

compliance with DOL’s fiduciary rules and other regulatory requirements.

• Committee on Investment of Employee Benefit Assets (CIEBA) represents more than 

100 of the country’s largest pension funds. Its members manage almost $2 trillion of 

defined benefit and defined contribution plan assets on behalf of 17 million plan 

participants and beneficiaries. As the largest organization of corporate pension 

investment officers, CIEBA represents the interests of employee benefit plan sponsors 

before legislators, Congress, regulators, and the media.

• The ERISA Industry Committee (ERIC) is a national trade association advocating solely 

for the employee benefit and compensation interests of the country's largest employers. 

ERIC engages with EBSA on health and retirement issues, including reporting 

requirements, ACA, mental health, wellness programs, and other issues of importance to 

its members.

• The Investment Company Institute (ICI) is a trade association of regulated investment 

funds, including mutual funds, exchange-traded funds, closed-end funds, and unit 

investment trusts in the U.S., and similar funds offered to investors in jurisdictions 

worldwide. ICI engages with EBSA on pension and investment related issues, including 

reporting requirements and other issues of importance to its members.

• The National Association of Insurance Commissioners (NAIC) is the U.S. standardsetting and regulatory support organization created and governed by the chief insurance 

regulators from the 50 states, the District of Columbia, and five U.S. territories. Through 

the NAIC, state insurance regulators establish standards and best practices, conduct peer 
TAB 2: State of Play

14

review, and coordinate regulatory oversight. NAIC staff supports these efforts and 

represents the collective views of state regulators domestically and internationally. NAIC 

members, working with the NAIC, are the backbone of state-based insurance regulation 

in the U.S. They engage with EBSA on health care issues affecting insured group health 

plans, as well as issues relating to annuities.

• The National Coordinating Committee for Multiemployer Plans (NCCMP) is an 

organization of national, regional, and local multiemployer pension and health and 

welfare plans, International and Local Unions, national and local employer associations, 

individual local employers, and multiemployer fund professionals. The NCCMP engages 

with EBSA on a wide range of issues concerning composite plan proposals, health care, 

the PBGC, and multiemployer plans generally. 

• The Securities Industry and Financial Markets Association (SIFMA) is a U.S. industry 

trade group representing securities firms, banks, and asset management companies.

• Service Employees International Union (SEIU) is a labor union with two million 

members, many working in occupations involving health care, public services, and 

property services. It engages with EBSA on issues concerning health care as well as 

issues with multiemployer plans, state initiatives, proxy voting, and other regulatory 

initiatives.

• The U.S. Chamber of Commerce is the world’s largest business organization representing 

the interests of more than three million businesses of all sizes, sectors, and regions. It 

engages with EBSA on a range of issues of interest to its members, including retirement 

security, health care, reporting requirements, and other regulatory initiatives.
TAB 3: Calendar

15

TAB 3: CALENDAR

Semiannual Regulatory Agenda

Twice each year, the Department publishes a semiannual regulatory agenda under the direction 

of OMB. The Fall 2020 agenda will be published later this year. 

Meetings

• Board of Trustees Semiannual Meetings. The Board of Trustees of the Social Security 

and Medicare Trust Funds is composed of the Secretary of the Treasury, who is the 

Managing Trustee; the Secretary of Labor; the Secretary of HHS; the Commissioner of 

Social Security; and two public representatives appointed by the President and confirmed 

by the Senate. The Secretary of Labor has designated the Assistant Secretary of Labor 

for EBSA as his or her representative when the Secretary is not available. The Board is 

responsible for holding the Trust Funds and for reporting to Congress on the operation 

and status of the Trust Funds annually and whenever the Board believes the Trust Funds 

are too small. Those reports are due on April 1 of every year. According to the Social 

Security Act, the Board of Trustees shall meet not less frequently than once each calendar 

year. However, the by-laws of the Board state that the Trustees shall meet in person not 

less frequently than twice each calendar year. The meetings are typically in the spring 

and fall.

Event Date

Semiannual regulatory agenda published (Administration-wide exercise) Fall 2020

PBGC Inspector General Semiannual Report to Congress issued October 2020

PBGC Annual Report issued November 2020

ERISA Advisory Council appointments December 2020

ERISA Advisory Council Reports provided to EBSA December 2020

Organisation for Economic Co-operation and Development (OECD) 

Working Party on Private Pensions meeting

December 2020

Mental Health Parity and Addiction Equity Act (MHPAEA) Enforcement 

Fact Sheet released

December 2020

PBGC ERISA 4010 Report to Congress TBD 2020

PBGC Five-Year Report to Congress on Multiemployer Pension Plans TBD 2020

Self-Insured Group Health Plans Report to Congress issued March 2021

Social Security and Medicare Trustees Report issued April 2021

MHPAEA Report to Congress issued January 2022
TAB 3: Calendar

16

• Organisation for Economic Co-operation and Development (OECD) Semiannual 

Meetings. The OECD is an international economic organization founded in 1961. With 

a focus on economic growth and job creation, the 37 member countries compare best 

practices, data, and advice on public policies. The OECD provides a framework and 

process that enables governments to coordinate domestic and international policies. 

Established in 1999, the OEC’s Working Party on Private Pensions (WPPP) provides a 

forum for policy-makers from OECD countries to discuss public policy regarding private 

pensions, with a focus on regulation. Its mission is to assist countries in the development 

of an adequate regulatory and supervisory framework that protects the rights of members 

and beneficiaries and promotes the financial security of pension plans and funds. This 

work is performed through the development of standards, in-depth policy analysis, and a 

unique global data collection process. As more countries undertake pension reforms that 

create or expand the role of private pensions in the provision of retirement income for the 

citizens, this work is expected to gain momentum. The WPPP also promotes dialogue 

with non-OECD countries through conferences and workshops organized throughout the 

year in different parts of the world. Since 1999, EBSA has attended the WPPP December 

and June semiannual meetings in Paris, France. The next meeting is scheduled for 

December 7-11, 2020. 

EBSA Reports

• ERISA Advisory Council. ERISA provides for the establishment of an Advisory Council 

on Employee Welfare and Pension Benefit Plans (the ERISA Advisory Council). The 

duties of the ERISA Advisory Council are to advise the Secretary of Labor and submit 

recommendations regarding the Secretary’s functions under ERISA. The ERISA 

Advisory Council consists of 15 members appointed by the Secretary for three-year 

terms. Five terms expire each year. We expect the five new members of the 2021 

ERISA Advisory Council will be announced, notified, and sworn in by the end of 

December 2020.

The 2020 Council’s reports will be presented in summary to DOL on December 4, 2020. 

The Council will transmit its final reports to EBSA by December 31, 2020.

• Self-Insured Group Health Plans Report. The next report is due March 31, 2021. ACA 

requires the Secretary to provide Congress with an annual report containing general 

information on self-insured employee health benefit plans and financial information 

regarding employers that sponsor such plans. 

• Mental Health Parity and Addiction Equity Report to Congress. The next report is due in 

2022. MHPAEA requires the Secretary of Labor to provide a biennial report to Congress 

on the compliance of group health plans (and health insurance coverage offered in 

connection with such plans) with the requirements of the federal mental health and 

substance use disorder parity provisions (the Secretary of Labor has also voluntarily 

committed to annually releasing information on investigations involving MHPAEA). 
TAB 3: Calendar

17

• Report on Investigations Regarding Parity. The 21st Century Cures Act, enacted in 

December 2016, requires EBSA to submit a report regarding any serious violation of 

MHPAEA no later than one year after enactment, and annually for the subsequent five 

years. The next MHPAEA enforcement fact sheet will be issued in December 2020. 

PBGC Reports to Congress cleared by the PBGC Board of Directors or Board Representatives 

as permitted under the PBGC bylaws

• Annual Report and Projections Report. The Annual Report is due on November 15 every 

year. The Projections Report, which is part of the Annual Report, is released as soon as 

practicable after the close of the fiscal year. ERISA requires the PBGC to transmit to the 

President and the Congress a report including financial statements setting forth the 

finances of the corporation at the end of the fiscal year and the result of its operations 

(including the source and application of its funds) for the fiscal year. The report also 

includes an actuarial evaluation of the expected operations and status of the funds 

established under ERISA section 4005 for the next five years (including a detailed 

statement of the actuarial assumptions and methods used in making such evaluation), 

which PBGC refers to as the Projections Report. PBGC released the FY 2019

Projections report on September 14, 2020.

• ERISA Section 4010 Report. The next 4010 Report is expected in 2020. The Pension 

Protection Act of 2006 requires the PBGC to give Congress an annual report containing 

aggregate summaries of the information submitted by single-employer plan sponsors 

under ERISA section 4010. Certain single employer plan sponsors and members of their 

control groups that have plans that are less than 80 percent funded, that missed 

contributions from which a lien arises under the tax code, or that obtained a funding 

waiver in excess of $1,000,000 must submit information, including (1) the amount of 

benefit liabilities under the plan determined using assumptions set by the corporation in 

determining liabilities; (2) the funding target of the plan determined as if the plan has 

been in at-risk status for at least five plan years; and (3) the funding target attainment 

percentage of the plan. The last 4010 Report was issued on March 27, 2019. 

• Five-Year Report on Multiemployer Pension Plans. The next report is due in 2020. The 

Multiemployer Plan Amendments Act of 1980 (MPPAA) requires that, at least every fifth 

year since the enactment of MPPAA, the PBGC report to Congress on PBGC’s review of 

its multiemployer insurance program, to determine the premiums needed to maintain the 

current guarantee levels and whether the guarantee levels may be increased without 

increasing premiums. 

PBGC Reports to Congress provided to the PBGC Board of Directors

• PBGC Inspector General Semiannual Report to Congress. The next report is due October 

31, 2020. Under 1988 amendments to the Inspector General Act of 1978, the Inspector 

General is required to prepare semiannual reports summarizing the activities of the PBGC 

during the immediately preceding six-month periods ending March 31 and September 30. 

Such reports include a description of significant problems, abuses, and deficiencies 

relating to the administration of programs; and a description of the recommendations for 

corrective action made by the Office. The reports are furnished to the PBGC Board not 
TAB 3: Calendar

18

later than April 30 and October 31 of each year and are transmitted by the Board to 

Congress within thirty days after receipt of the report. The Inspector General report must 

be accompanied by, among other things, any comments the Board determines 

appropriate, and statistical tables regarding disallowed costs, audit reports, and 

management decisions and actions regarding issues raised in such reports. 

• PBGC Participant and Plan Sponsor Report. The next report is due December 31, 2020. 

MAP-21 requires the Participant and Plan Sponsor Advocate to report annually to 

PBGC’s committees of jurisdiction on the activities of the Office of the Participant and 

Plan Sponsor Advocate during the fiscal year ending during such calendar year. The last 

report was issued on December 31, 2019.

• Annual PIMS Peer Review. As required by MAP-21, an independent body must conduct 

an annual peer review of PBGC’s Pension Insurance Modeling System (PIMS). An 

annual review of the FY 2019 version is underway and is targeted, rather than 

comprehensive.

Social Security and Medicare Reports

• The Annual Report of the Board of Trustees of the Federal Old-Age and Survivors 

Insurance and Federal Disability Insurance Trust Funds. Under the Social Security Act, 

the Board of Trustees reports annually to Congress on the operation and status of the 

Trust Funds during the preceding fiscal year and on their expected operation and status 

during the next five fiscal years. The 2020 Trustees Report was issued on April 22, 2020. 

The 2021 Trustees Report is scheduled to be released by April 1, 2021. 

• The Annual Report of the Board of Trustees of the Federal Hospital Insurance and 

Federal Supplementary Medical Insurance Trust Funds. The Board of Trustees reports 

annually to Congress on the operation and status of the Trust Fund during the preceding 

fiscal year and on its expected operation and status during the current fiscal year and the 

next two fiscal years. The 2019 Trustees Report was issued on April 22, 2020. The 2021 

Trustees Report is scheduled to be released by April 1, 2021.
TAB 4: Budget

19

TAB 4: BUDGET

Employee Benefits Security Administration

BUDGET AUTHORITY AND FTE SUMMARY

(Dollars in millions)

FY 2017

Enacted

FY 2018

Enacted

FY 2019

Enacted

FY 2020 

Enacted

FY 2021

Request

Budget Authority $181.0 $181.0 $181.0 $181.0 $192.7

FTE 925 860 840 8263 875

At-A-Glance

• EBSA is funded by an annual discretionary appropriation. EBSA protects the retirement and 

health benefit security of workers, retirees, and their families through an integrated program 

of regulation, compliance assistance and education, civil and criminal enforcement, research, 

and analysis.

• EBSA utilizes an aggressive outreach, education, and participant assistance program to 

inform the public of their rights and benefits as well as to educate the regulated community 

regarding their responsibilities and obligations under the law. 

• EBSA component programs use a number of different approaches to ensure employee 

benefits are protected, including national/regional enforcement priorities and projects, 

voluntary compliance programs, civil and criminal litigation, and research-based analysis. 

• EBSA strives to deploy its scarce investigative and other resources in a way that maximizes 

the agency’s impact on the vast universe of regulated plans and service providers. EBSA is 

responsible for the security and integrity of approximately 2.5 million health plans, a similar 

number of other welfare plans, and 722,000 private retirement plans. ERISA covers more 

than 154 million workers, retirees, and dependents of private sector pension and welfare 

plans with estimated assets of $10.7 trillion. 

• The agency also has important interpretive and regulatory responsibilities with respect to 

IRAs, which hold about $8.8 trillion in assets, and audit responsibilities with respect to the 

federal TSP, which is the world’s largest employee contributory plan with more than 5.9 

million participants and more than $600 billion in assets.

• EBSA’s approach to promoting benefits security is developed and implemented in response 

to public concerns, experience with civil and criminal investigations, participant inquiries, 

research, and trends and vulnerabilities identified in the private sector. The agency focuses 

its limited resources on investigations, litigation, research, and regulatory activities that are 

likely to have a positive impact that far outstrips the resources expended. 

 3 Reflects the Information Technology (IT) shared services realignment of 14 FTEs consistent with the President’s 

Management Agenda to leverage IT platform capabilities, secure and enhance IT infrastructure, and implement the 

Modernizing Government Technology Act. 
TAB 4: Budget

20

Budget and FTE Trends

• Since FY 2012, Congress has not appropriated any program increases. Not only has the 

EBSA appropriation been reduced to $181 million, the agency has continually absorbed 

unfunded annual expense increases and mandates (e.g. pay increases, WCF, rent, 

security, and utilities) every year since FY 2015. As a result, the capacity to finance FTE 

has declined more than 13 percent from FY 2015 to FY 2020. 

• The FY 2021 budget submission to Congress builds from an FY 2020 enacted level of 

$181,000,000 to a request level of $192,738,000 and seeks program increases of 

$8,165,000 and 49 FTEs for the enforcement and administration of MEWAs and an 

increase of $2,000,000 for enhanced TSP audits and oversight. 

Upcoming Issues

EBSA will continue to focus its employee benefits security program on major cases. The Major 

Case Initiative will continue to concentrate resources on areas that have the greatest impact on 

the protection of plan assets and participants’ benefits (e.g., cases involving professional 

fiduciaries and service providers with responsibility for large amounts of plan assets and 

benefits). EBSA will also focus on cases involving potential systemic MHPAEA violations 

(e.g., wrongful denials and inappropriate treatment limitations) and other systemic ERISA 

violations affecting MH/SUD benefits (e.g., inaccurate disclosure regarding provider networks). 

Finally, EBSA will continue to implement compliance-related programs to support the agency’s 

oversight and audit initiatives involving MEWA enforcement and fraud schemes/trends.
TAB 4: Budget

21

FY

2012

FY

2013

FY

2014

FY

2015

FY

2016

FY

2017

FY

2018

FY

2019

FY

2020

FY

2021 PB

Request $197.5 $183.2 $179.1 $188.4 $207.5 $205.8 $183.9 $189.5 $193.5 $192.7

Enacted $183.5 $183.2 $178.5 $181.0 $181.0 $181.0 $181.0 $181.0 $181.0

$160

$165

$170

$175

$180

$185

$190

$195

$200

$205

$210

EBSA

Request vs. Enacted, FY 2012-FY 2021

(Dollars in millions)

FY

2012

FY

2013

FY

2014

FY

2015

FY

2016

FY

2017

FY

2018

FY

2019

FY

2020

Enacted $183.5 $183.2 $178.5 $181.0 $181.0 $181.0 $181.0 $181.0 $181.0

Inflation Adjusted $183.2 $185.8 $188.9 $189.1 $191.5 $195.6 $200.4 $205.3 $208.9

$160

$165

$170

$175

$180

$185

$190

$195

$200

$205

$210

$215

EBSA

FY 2012 Inflation Adjusted BA vs. FY 2012-FY 

2020 Enacted BA

(Dollars in millions)
TAB 4: Budget

22

FY 2012 FY 2013 FY 2014 FY 2015 FY 2016 FY 2017 FY 2018 FY 2019 FY 2020

Enacted $183.5 $183.2 $178.5 $181.0 $181.0 $181.0 $181.0 $181.0 $181.0

Obligations $182.2 $173.5 $178.4 $180.2 $181.0 $183.0 $178.0 $181.0 $181.0

$168

$170

$172

$174

$176

$178

$180

$182

$184

$186

EBSA

Budget Authority vs. Obligations, FY 2012-FY 

2020

(Dollars in millions)

FY

2012

FY

2013

FY

2014

FY

2015

FY

2016

FY

2017

FY

2018

FY

2019

FY

2020

FY

2021

PB

Authorized 1,003 993 985 963 949 925 860 840 830 875

Actuals 931 977 963 962 946 913 837 802 825

0

200

400

600

800

1,000

1,200

EBSA

Authorized FTE vs. Actuals, FY 2012-FY 2021
TAB 5: Agency Performance

23

TAB 5: AGENCY PERFORMANCE

In FY 2014, EBSA strategically changed its performance measures to emphasize the overall 

impact of its investigations instead of the number of cases processed. This approach has resulted 

in improved monetary recoveries. In FY 2020, EBSA recovered more than $2.6 billion for direct 

payment to plans, participants, and beneficiaries. While EBSA attributes a significant portion of 

the result to a specific Major Case initiative (Terminated Vested Participant Project (TVPP) 

cases have obtained unusually large recoveries for participants and beneficiaries), which it will 

deemphasize in the years to come, it is still notable as the continuation of a strongly increasing 

trend since FY 2015.

In FY 2018, EBSA implemented two new performance measures to evaluate the effectiveness 

and efficiency of the Major Case priority: (1) Major Case Monetary Recoveries per Major Case 

Staff Day, and (2) Monetary Recoveries on Major Cases Closed per Staff Day. Both metrics 

measure efficiency by linking outputs (investigative time) to outcomes (monetary recoveries). 

The measures also reflect targeting and resource management. 

$778

$1,100

$1,600

$2,570 $2,600 

$0

$500

$1,000

$1,500

$2,000

$2,500

$3,000

FY 2016 FY 2017 FY 2018 FY 2019 FY 2020

Millions

Total Monetary Recoveries (Millions) 

FY 2016 - 2020

Total Monetary Recoveries (Millions)
TAB 5: Agency Performance

24

$62,956

$108,807

$135,288

$22,131

$79,773

$86,759

$0

$20,000

$40,000

$60,000

$80,000

$100,000

$120,000

$140,000

$160,000

FY 2018 FY 2019 FY 2020

Thousands

Major Case Monetary Recoveries per Major Case Staff Day and Closed 

per Staff Day FY 2018 - 2020 YTD 

Major Case Monetary Recoveries per Major Case Staff Day

Monetary Recoveries on Major Cases Closed per Staff Day