OWCP Interagency MeetingMay 10, 2016

1

Douglas Fitzgerald

Director,

Division of Federal Employees’ Compensation

2

Agenda

OWCP Interagency Meeting, May 10, 2016

Welcome, Douglas Fitzgerald

Opening Remarks, Leonard J. Howie, III

Agency Performance, Gary Steinberg

FECA 100/CHEP, Tara Jones

ICS Modules, Tara Jones

OWCPConnect, Chris Revenaugh/Paul Beckham

IT Updates, Chris Revenaugh/Paul Beckham/Tara Jones

Misc. Updates, Julia Tritz

3

Leonard J. Howie, III

Director,

Office of Workers’ Compensation Programs

4

Gary Steinberg

Deputy Director,

Office of Workers’ Compensation Programs

5

FY2016 Agency Performance(Through 2nd Q)
| All Government(less USPS)                 | FY15 Year End Result | FY16 ResultYTD | Percentage change |
|-------------------------------------------|----------------------|----------------|-------------------|
| Goal 4: Timely Filing of Claims           | 88.69%               | 90.67%         | 1.98%             |
| Goal 5: Timely Filing of Wage Loss Claims | 84.43%               | 85.25%         | .52%              |
| Goal 6: Lost Production Days              | 30.4                 | N/A            |                   |
| Goal 7: Return to Work Rate               | 90.26%               | 88.81%         | (1.45%)           |

OWCP-tracked Goals 4 through 7

6

CA-1/2 Timeliness FY2016 through 2nd Q

Percent of Injury/Illness Notices Timely Filed

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Agriculture has increased from 69.44% to 87.32% since last quarter, bringing their overall to 76.14%

Labor increased from 99.25% to 100%, bringing them to 99.59%

Transportation increased from 88.39% last quarter to 91.73%, bringing their cumulative total for CA1/2 timely filing to 90.06%

Treasury increased from 92.44% to 94.07%, and now have an overall rating of 93.70%

VA increased from 89.21% to 90.29%, so they are getting closer to meeting their baseline. 

SSA was at 86.99% for Q1, and brought their score up to 89.04%

Many here have exceeded their baseline targets, so we should commend them for continuing to make such strides, absent an official initiative. 

CA-7 Timeliness FY2016 through 2nd Q

Percent of Wage Loss Claims Timely Filed

8

Return to Work FY2016 through 2nd Q

Percent of Disabled Employees Returned to Work with Federal Agency

9

Tara Jones

Chief,

Branch of Technical Assistance

Division of Federal Employees’ Compensation

10

Upcoming Outreach Events

FECA 100  - Commemorating a Century of Compassion

Reflect on program history and engage with external stakeholders to discuss the future of FECA

Opportunity to recognize agency partners

Field events are underway in each DFEC Region

DFEC National Office to host local event in September

11

Upcoming Outreach Events

Chesapeake Health Education Program (CHEP) 18th Annual Federal Workers’ Compensation Conference

July 26-28, 2016 (Phoenix, AZ)

Registration is currently open (http://wcconf.org/)

Sponsored by the Department of Veterans Affairs

Members of DOL’s Office of the Solicitor staff serves on planning committee

12

Injury Compensation Specialist Training Modules

April 1, 2016 notice sent to Employing Agency Stakeholders

Information on Latest News section of DFEC website

Self-instructional resource/Knowledge Checks

Does not replace in-person training

Link to modules on Federal Agency portal

13

Injury Compensation Specialist Training Modules

14

Paul Beckham

Chief, Branch of Information Technology

Division of Federal Employees’ Compensation

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OWCPConnect.gov

Allows FECA claimants to securely access info from case file

For claimant use only

Replaces prior access method to CQS

NFC users should continue to use NFC

Agencies must obtain AQS access to view CQS info

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OWCPConnect.gov

Requires 

Use of an identity management service

Unique User ID

Registration completed by verifying identity through: 

PIV/CAC card

Private Credential Service Provider (CSP)

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OWCPConnect and CQS

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OWCPConnect

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OWCPConnect
| Choose the Claimant>CQS link from the expanding menu available when the users click the Select button. |  |
|-----------------------------------------------------------------------------------------------------------|--|

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OWCPConnect
| OWCP Connect uses a combination of identity verification and user identity management to allow claimants secure access to their workers compensation data.  To access their data, claimants will need to establish an account and verify their identity.  All new users will click the Sign Up link in the dialog that appears   |  |
|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--|

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OWCPConnect
| To ensure that only existing claimants are accessing the system, OWCPConnect asks all new users to verify their last name and date of birth.  If that information does not match claimant information in the system, the user will not be able to continue the registration process.  |  |
|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--|

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OWCPConnect

Before gaining access to applications in OWCPConnect, the user must verify their identity. This is done via services provided by our current vendor Connect.GOV, an online identity verification system. 

23

OWCPConnect

Using a “widget” (shown above), OWCPConnect gives users access to three avenues of identity verification through our current vendor Connect.GOV.  

PIV/CAC – Users with access to a PIV card reader at the time of registration can use their government issued PIV or CAC card to verify their identity. Aside from the physical card and reader, the user must know their card’s PIN number to proceed.

ID.Me – This is a private credential service provider (CSP) that allows users to verify their identity by answering a series of questions based on the user’s financial history (credit report). 

Verizon – This is also a private CSP that verifies identities using consumer financial data. 

Note: using the CSPs does not incur a cost to the injured worker. Also, no financial information is collected or stored by OWCPConnect.

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OWCPConnect

Following successful identify verification the user will set up their own OWCPConnect account.

The account is based on the identity information passed back to OWCPConnect from either the user’s PIV/CAC card or private CSP (whichever avenue the user took).

The OWCPConnect account credentials are what returning customers will use when accessing the system after being fully registered.

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OWCPConnect
| First, the user is asked to create a unique UserID and security questions. The security questions are used if the user ever needs to reset his or her password.  The answers are case and space sensitive (what you enter here is exactly what you have to enter if challenged with these questions later on).  |  |
|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--|

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OWCPConnect
| Next, users will need to enter some additional information below the security questions to complete the registration. The information needed varies based on the identity verification method.  If a PIV/CAC is used, the user must enter a primary email address and SSN as that information is not stored or transmitted via the card.  The use of the private CSPs will supply OWCPConnect with the SSN and primary email address. The SSN is encrypted and not displayed in full.    |  |
|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--|

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OWCPConnect

Once the information has been entered and saved, the system will send the user an email with a link to activate the account. The email goes to both the primary and secondary email addresses.

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OWCPConnect

To enter the system, the user will need to click the Sign In link at the top of the screen and/or choose the Claimant>CQS link from the expanding menu available when the users click the Select button.

A successfully registered account will allow the user access to CQS. To view a case, the user simply enters the case number in the CQS screen. 

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IT Updates – OSHA

Manual BLS Reporting for this year should be completed for all agencies that requested it

The enhancement to use Establishment Codes as a variable in the OSHA 300 Log in ECOMP will be available by late summer. 

BLS flat file production within ECOMP will be available before the end of the calendar year.

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IT Updates – Data Extract Files

We are moving to XML format for the following files:

Compensation 

Case Management 

Bill Pay

Chargeback

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IT Updates – Data Extract Files

Why? 

Open format

Easier to use

Allows for self-documentation

Push to standardize data

Target date is July 1, 2017

Phased approach – test files delivered quarterly

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IT Updates – Occupational Series Codes

Plan to consolidate available codes and remove extraneous data

Different systems appear to be using different formats/lengths for the codes – need to standardize

Project plan is underway and further info will be communicated to DFEC IT Dataworkgroup members

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IT Updates – Point of Contact Refresh

Updated POC info needed from Federal Agency Partners:

AQS Intra-Agency Coordinator (IAC)

ECOMP Agency Maintenance Users (AMU)

Data Recipient – chargeback and data extracts

Send to: Dataworkgroup@dol.gov

Due by May 31, 2016

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Julia Tritz

Deputy Director,

Division of Federal Employees’ Compensation

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