In the MATTER OF Heather E. JORDAN.

S19Y0266

Supreme Court of Georgia.

Decided: January 22, 2019

Andreea N. Morrison, Assistant General Counsel, Paula J. Frederick, General Counsel, Jenny K. Mittelman, STATE BAR OF GEORGIA, 104 Marietta St. NW, Suite 100 Atlanta, Georgia 30303, for Appellant.

Heather Elizabeth Jordan, THE LAW OFFICE OF HEATHER E. JORDAN LLC, P.O. Box 441151, Kennesaw, Georgia 30160, for Appellee.

Herman Maddox Kilgore, KILGORE & RODRIGUEZ LLC, 36 Ayers Avenue, Marietta, Georgia 30060, Chong Joo Kim, 730 Peachtree Street, # 520 Atlanta, Georgia 30308, for Other Party.

PER CURIAM.

**35Heather E. Jordan (State Bar No. 587470) has been a member of the Bar since 2011. In a September 4, 2018 report and recommendation, special master Chong Joo Kim recommended that this Court impose a public reprimand for Jordan's misconduct in representing a single client in a custody matter. Neither the State Bar nor Jordan filed exceptions to the special master's report, and we agree that a public reprimand is the appropriate level of discipline in this matter.

The facts alleged and the violations charged in the formal complaint are deemed admitted as follows. In December 2011, a client hired Jordan to represent him in a divorce matter. Jordan agreed and finalized the client's divorce. Subsequently, Jordan agreed to represent the client in a custody matter. From January to May 2016, the client attempted to contact Jordan numerous times via email, text message, and telephone calls to obtain a status update on his custody case. However, Jordan failed to respond promptly to the client's requests for information and updates in the case, she failed to perform the necessary work on the case, she provided incorrect **36information to opposing counsel in the client's discovery responses, and she ultimately stopped responding to the client and stopped working on the case. The *258client retained new counsel, emailed Jordan, and requested his file. Jordan did not respond to the client and did not return his file. The client's new counsel also attempted on several occasions to request the file, and while Jordan did not respond to these requests, she did eventually send the client his file.

The special master concluded that Jordan violated Rule 1.2 of the Georgia Rules of Professional Conduct by failing to communicate or consult with the client on the scope and objectives of the representation. In addition, the special master concluded that Jordan violated Rule 1.3 by failing to perform work on the client's custody case and Rule 1.4 when she failed to keep the client informed about the status of his case and failed to respond to his numerous requests for information in the case. Finally, the special master concluded that Jordan violated Rule 1.16 when she failed to timely surrender his file to him or his new counsel. The maximum penalty for a violation of Rules 1.2 and 1.3 is disbarment, while the maximum penalty for a violation of Rules 1.4 and 1.16 is a public reprimand.

The special master recognized that this Court relies on the American Bar Associations Standards for Imposing Lawyer Sanctions for general guidance in determining the appropriate level of discipline, see *In the Matter of Morse*, 265 Ga. 353, 354, 456 S.E.2d 52 (1995), and that ABA Standard 4.43 provides that a reprimand is generally appropriate when a lawyer is negligent and does not act with reasonable diligence in representing a client and causes injury or potential injury to a client.

The special master found in mitigation the absence of a prior disciplinary record, see ABA Standard 9.32 (a), as well as Jordan's inexperience in the practice of law, see ABA Standard 9.32 (f). The special master recommended that, based on the violations Jordan is deemed to have admitted, she should receive a public reprimand.

Having reviewed the record, we agree that the admitted facts are sufficient to support a finding that Jordan violated Rules 1.2, 1.3, 1.4, and 1.16 of the Georgia Rules of Professional Conduct. In light of those facts and the mitigating circumstances, we agree that a public reprimand is the appropriate level of discipline. See *In the Matter of Gantt*, 302 Ga. 3, 804 S.E.2d 336 (2017) ; *In the Matter of Stewart*, 301 Ga. 227, 800 S.E.2d 279 (2017). Accordingly, we order that Heather E. Jordan receive a public reprimand in accordance with Bar Rules 4-102 (b) (3) and 4-220 (c).

*Petition for voluntary discipline accepted. Public Reprimand.*

All the Justices concur.