EX-10.1.35



 Exhibit 10.1.35 

THE USE OF THE FOLLOWING NOTATION IN THIS EXHIBIT INDICATES THAT THE CONFIDENTIAL PORTION HAS 

BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT AND THE OMITTED MATERIAL HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION: [***] 
 IntelsatOne Network Broadband 

Service Order No. 25811 – Amendment 1 
  

					
	 	  	 Intelsat Information
	  	 Customer Information

	Name:	  	Intelsat Corporation (“Intelsat”)	  	Gogo LLC (“Customer”)
	Place/Type of Organization:	  	A Delaware corporation	  	A Delaware corporation
	Address:	  	3400 International Dr., NW	  	1250 North Arlington Heights Road
	City/Country:	  	Washington, D.C. 20008, USA	  	Itasca, Illinois 60143
	Attention:	  	Suzette Schmidt	  	Mr. Anand Chari
	Telephone:	  	+1-202-944-6827	  	+1-630-647-1414
	Facsimile:	  	+1-202-944-7529	  	+1-630-285-0191
	Email:	  	suzette.schmidt@intelsat.com	  	achari@gogoair.com
	Type of Service Order	  	Amendment
	Master Service Agreement	  	Master Service Agreement No: 21078, dated 25-Aug-2008 Account No: 123639
	Service Start Date (SSD) for Amended Service	  	 See Service and Payment Schedule below, page 2
 Note: Intelsat reserves the right to reschedule/postpone the SSD if this Service Order is returned less than 6 business days before the stated SSD. Billing will commence on the SSD whether the Service
commences or not, unless any delay is caused solely and directly by Intelsat.

	Service End Date (SED)	  	 See Service and Payment Schedule below, page 2
 Note: If the SSD is delayed, the SED date will also be delayed by the same duration. The term of service will remain unchanged.

	Monthly Recurring Charge (MRC)	  	See Service and Payment Schedule below, page 2
	Non-Recurring Charge (NRC)	  
	Deposit/Collateral	  	Intelsat agrees that the deposit/collateral will remain unchanged [***] as defined on Service Order 25811, executed on 20-Nov-12.
	Billing Method	  	Monthly in advance
	Appendices	  	 Appendix 1A: Service Details – Mountainside Teleport Master
 Appendix 2A: Operational Contact Details Appendix 3A: Co-Location Service Details Appendix 1B: Service Details – Ellenwood Teleport Master
 Appendix 2B: Operational Contact Details Appendix 3B: Co-Location Service Details Appendix 1C: Service Details – Napa Teleport Master
 Appendix 2C: Operational Contact Details Appendix 3C: Co-Location Service Details Appendix 1D: Service Details – Perth Teleport Master
 Appendix 2D: Operational Contact Details Appendix 3D: Co-Location Service Details Appendix 1E: Service Details – Kumsan Teleport Master
 Appendix 2E: Operational Contact Details Appendix 3E: Co-Location Service Details Appendix 1F: Service Details – Brazil Teleport Master
 Appendix 2F: Operational Contact Details Appendix 3F: Co-Location Service Details Appendix 4: Roles & Responsibilities of Intelsat and Customer
 Appendix 5: Additional Terms & Conditions



  

					
		  	Intelsat Confidential and Proprietary	  	Page 1 of 26










															
	 Service and Payment
Schedule
	 
	 Service Start Date for Amended Service
	  	 Service End
Date
	  	 Destination of
Teleport
	  	Service
ID(SVOs)
Nos.	  	Non-Recurring
Charge
(NRC)	 	 	Monthly
Recurring
Charge
(MRC)	 
	 1-Mar-2013
	  	28-Oct-2018	  	Mountainside	  	513075-101-1	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-102	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-103	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-104	  	 	[***	] 	 	 	[***	] 
	 13-Feb-2013
	  	12-Oct-2018	  	Ellenwood	  	513075-201	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-202	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-203	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-204	  	 	[***	] 	 	 	[***	] 
	 14-Mar-2013
	  	11-Nov-2018	  	Napa	  	513075-301-1	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-301-2	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-301-3	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-302	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-303	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-304	  	 	[***	] 	 	 	[***	] 
	 13-May-2013
	  	9-Jan-2019	  	Perth	  	513075-401	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-402	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-403	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-404	  	 	[***	] 	 	 	[***	] 
	 29-Mar-2013
	  	25-Nov-2018	  	Kumsan	  	513075-501	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-502	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-503	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-504	  	 	[***	] 	 	 	[***	] 
	 29-Apr-2013
	  	26-Dec-2018	  	Brazil	  	513075-601	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-602	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-603	  	 	[***	] 	 	 	[***	] 
	  	  	  	513075-604	  	 	[***	] 	 	 	[***	] 
		  		  		  		  	  
	  
	 	 	  
	  
	 
		  	TOTALS	  	 	[***	] 	 	 	[***	] 
		  		  		  		  	  
	  
	 	 	  
	  
	 

 By signing and returning this Service Order 25811 – Amendment 1 (“Service Order”) to Intelsat,
Customer is making an offer to purchase the service described in this Service Order (“Service”) from Intelsat. When executed by Intelsat, this Service Order shall become binding. Provision of the Service is subject to Intelsat
receiving from Customer any required Deposit/Collateral specified in a form acceptable to Intelsat at least fifteen (15) calendar days prior to the Service Start Date. Intelsat may apply the Deposit/Collateral paid hereunder to cover any
outstanding payments due by Customer to Intelsat under this Service Order or any other Service Order subject to the terms and conditions of the MSA set forth above. Intelsat shall return any remaining Deposit/Collateral or security to Customer once
all Services under the MSA have been terminated and liabilities have been settled. This Service Order incorporates the Appendices listed above, and the applicable Service Descriptions for the Service which are available at
https://my.Intelsat.com and which may be revised from time to time by Intelsat. This Service Order and the Service are subject to the terms and conditions of the Master Service Agreement (“MSA”) referenced above. In the event of
a conflict between this Service Order and the MSA, this Service Order shall control. This Service Order No. 25811 – Amendment 1 amends the Service Start Date and the Service End Date. This Amendment supersedes the previous service
order/amendment as from the Service Start Date hereof. 
  

									
	INTELSAT	 		 	CUSTOMER
					
	By:	 	 /s/ Patricia Casey
	 		 	By:	 	 /s/ Anand Chari

					
	Name:	 	 Patricia Casey
	 		 	Name:	 	 Anand Chari

					
	Title:	 	 Senior VP and Deputy General Counsel
	 		 	Title:	 	 EVP / CTO

					
	Date:	 	 4/29/13
	 		 	Date:	 	 4/23/13



  

					
		  	Intelsat Confidential and Proprietary	  	Page 2 of 26









 Appendix 1A - Service Details Mountainside Teleport 

Mountainside Teleport Master 

			
	Service type	 	x VNO (as a Hub Lease)
	Service Mode (choose one)	 	x Evolution DVB-S2 with ACM (iDX 2.0.1 or higher)
	Operating software version	 	x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at installation and
thereafter the Customer will be free to utilize any software they require.
	Group QoS (choose one)	 	 x Hub Lease
 (see appendix for details)

	
	 Service ID No. 513075-101-1 Uplink/Downlink and Hub (NBB-T

	Satellite & location	 	Satellite: IS-21         Location: 302°E
	Transponder No.	 	 Intelsat to Customer site: MO29K                Customer
site to Intelsat: MO29K

            (Forward)            
                                         
       (Return)

	Beam	 	Mobility Beam (MOKV/MOKH)
	Service IP data rate (kbps)	 	Initial configuration:
	 	 Forward Minimum IP Data rate: To be determined as mutually agreed upon
 Return IP Data rate: To be determined as mutually agreed upon
 Forward Maximum1 IP Data rate: To be
determined as mutually agreed upon (equal to Minimum if ACM not used)

	Total bandwidth required (MHz)	 	Refer to OSC# 511905 SO# 25550
	Maximum number of remote Sites	 	 To Be Determined
 ([***] per
Mbps aggregate (min IP data rate + return IP rate))

	CPT details	 	 Modem type and model No:

Antenna Size:
          m                            BUC/HPA
size:                      w
 G/T
(mid-band)        dB/K                       Tx gain
(mid-band)                dBi

	Service coverage area	 	Atlantic Ocean Region
	Hub equipment	 	 Number of Protocol Processor: 2

Number of NMS: 0
 Number of Line Card: 3 XLC-11
(1 shelf spare card XLC-11 per Teleport)

	Service demarcation points	 	 Point A: One cm in front of the customer antenna feed Point B: IFL connection to chassis

Point C: Ethernet connection of chassis

Point Z: Intelsat Internet access router port

	
	Service ID No. 513075-102 Co-Location
	Co-location	 	  ̈ N/A
 x Yes (see Co-Location Service details)

	
	 Service ID No. 513075-103 Ethernet Private Line Connectivity

	Fiber extension between POPs or Teleports	 	Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions)
	Local loop	 	  ̈ N/A
 x To be provided by Customer Local loop provider:
  ̈ Ready      ̈ Expected to be delivered by [DD Month]
 Terminating Location (Interconnection point with Intelsat): (addresses are provided in Section VII)
 Patch panel at Intelsat Teleport:
  ̈ Fuchsstadt
   ̈ Ellenwood    ̈ Mountainside    ̈ Riverside    ̈ Napa    ̈ Bouen    ̈ Kumsan  ̈ Perth
   ̈ Brazil
 Patch panel at Intelsat POP:

 ̈ McLean    ̈ London    ̈ Frankfurt    ̈ New York    ̈ Los Angeles
   ̈ Atlanta    ̈ Seoul  ̈ Various

Circuit Type: E1    ̈ T1    ̈ T3/DS3
   ̈ Ethernet Private Line
 Note: E3 interface is not available at POPs

  Number of Circuits:
  ̈ To be provided by Intelsat
 Terminating Location (Customer end location):

NPA/NXX or phone number:                    Suite/Rack
No.:             Address:

	
	Service ID No. 513075-104
	Internet Access	 	x Yes Data Rate = [***] Mbps

 When Adaptive Code and Modulation (“ACM”) is not employed, the Maximum IP Data Rate will be
equal to the Minimum IP Data Rate. 
 When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the
minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s). 
 Additional forward IP data rate,
achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis. 
 The Minimum IP Data
Rate must result in a symbol rate of no less than 1MSps 
 Notes: 

 

	 	•	 	 Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri-Hocquenghem (BCH) codes. This
results in a higher FEC overhead reflected in link budgets by the global code rate. 


  

	 	•	 	 Intelsat Network Broadband Service supports VoIP and VPN by enabling clear dedicated access channel between the network hub and remote site modem.
VoIP/VPN support over Intelsat Network Broadband Service is limited to transport of VoIP packets from the remote VSAT Unit’s Ethernet port to Intelsat’s multi-homed internet backbone. Selection of a VoIP service provider and termination
with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-user’s end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up
VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc. 



  

					
		  	Intelsat Confidential and Proprietary	  	Page 3 of 26









 Appendix 2A- Operational Contact Details 

Customer Technical Contact 

			
	Name	  	Bryan Lauer, VP Systems Engineering
	Phone	  	+1-630- 647-1429
	Fax	  	N/A
	Mobile	  	+1-630-886-7054
	E-mail address	  	blauer@gogoair.com
	
	Customer End User
	Name	  	Gogo LLC, Network Operations Center
	Manager	  	NOC Engineer on Duty
	Address	  	1250 North Arlington Heights Rd
	Country	  	USA
	Phone	  	1 866 943 4662
	Mobile	  	N/A
	Fax	  	N/A
	E-mail address	  	noc@aircell.com
	
	Customer Earth Station Contact
	Earth Station Name	  	Same as End User
	Earth Station Manager	  	
	Street address	  	
	City	  	
	Country	  	
	Phone	  	
	Fax	  	
	Mobile	  	
	E-mail address	  	
	
	Intelsat Contact Details
	Intelsat Teleport address	  	x Mountainside Teleport, 17625 Technology Blvd., Hagerstown, MD 21740, USA
	Intelsat POP address	  	 x New York POP, Level 3, 111 8th Avenue, Suite 304, New York, NY 10011,
USA
 x Various - For network diversity

	Sales Director	  	 Name: Alasdair Calder
 Tel:
(202) 944-6824
 Email: alasdair.calder@intelsat.com

	Sales Engineer	  	 Name: Jeff Kimble
 Tel: (202)
944-6805
 Email: Jeff.kimble@intelsat.com

	Provisioning Team	  	dsp@intelsat.com
		  	doc@intelsat.com (24 x7 x 365)


  

					
		  	Intelsat Confidential and Proprietary	  	Page 4 of 26









 Appendix 3A – Mountainside Co-Location Service Details 

Intelsat co-location services are provided subject to the terms and conditions of Intelsat’s Customer Co-Location Services Handbook which can be
located at https://my.intelsat.com/files/resources/Collocation-Handbook 6April2010.pdf. 
 Intelsat shall provide one (1) Transmit and one
(1) Receive cable to the Customer co-location rack of equipment for each transponder listed in page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive Power
level, upon request Intelsat can provide increased amplified signal for an additional charge. 
  

											
	 Co-location site name
	  	 Name: Mountainside Teleport

	List of equipment	  	 No.
	  	 Vendor
	  	 Equipment Type/ Model No.
	  	 Quantity
	  	 Rack Units

	 Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.

 
 Note 2: All co-located equipment must be 19 inches rack mountable

 
 Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to
the equipment not owned by Intelsat and delivered to any Intelsat facility.
	  	1	  	[***]	  	[***]	  	[***]	  	[***]
	  	2	  	[***]	  	[***]	  	[***]	  	[***]
	  	3	  	[***]	  	[***]	  	[***]	  	[***]
	  	4	  	[***]	  	[***]	  	[***]	  	[***]
	  	5	  		  		  		  	
	  	6	  		  		  		  	
	  	7	  		  		  		  	
	  	8	  		  		  		  	
	  	Total	  		  		  		  	

  

					
	 Item
	 	 Service Details
	 	 Notes / Service terms

	No. of rack units (RU)/rack	 	 11 RU(s)
 1 Rack(s)

Racks to be provided
 x by Customer
  ̈ by Intelsat
	 	All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsat’s Customer Co-location Handbook for rack height for the selected
teleport.
	No. of power outlets	 	Customer supplied PDU	 	The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are
available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*)
	No. of power sources	 	2 power sources	 	The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each
additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*)
	  
 Total power consumption
	 	2x20 Amps power sources each (total 40Amps)	 	The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an
additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*)
	Remote access	 	  ̈ Incoming dial-up access Number of lines:

x Internet access
 Data rate: [***] Kbit/s
  ̈ Not
required
	 	 Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for
remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).
  

Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the
amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*)

	Cross-connect required to other customer	 	Yes - Customer agrees to be responsible for the interconnection to CenturyLink located at 111 8th Ave., NYC	 	The other customer authorization must be provided to Intelsat to establish the cross-connect.
	No. of Teleport access cards	 		 	Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat
SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service
detailed in this Service Order.
	Assistance required for equipment installation	 	 ̈ Yes        x No	 	Intelsat’s co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers’ co-located equipment. Any such assistance must be
requested separately and is charged as per level 1 support charges presented in row 11 below.

  

	(*)	1. Please contact our Provisioning team at dsp@intelsat.com for your additional power, power outlets and remote access requirements, if any.



	    	2. A separate invoice will be issued for these above additional requirements. 


 

					
	 Item
	 	 Level 1 support charges per hour
	 	 Level 1 support details

	Level 1 support	 	 7 days a week 0800-1700: [***] (local time)
 Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special
labor or material expenses will be charged at cost incurred [***].
	 	 Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the
NOC:
  
 • Re-booting of
Customer equipment.
  

• Changing cards as guided by Customer.

 
 • Customer must provide spare
cards.
  
 • Swapping cards
as advised by Customer.
  

• Checking LED status, as requested and guided by the Customer.

	 	 


  

					
		  	Intelsat Confidential and Proprietary	  	Page 5 of 26









 Appendix 1B – Service Details Ellenwood Teleport 

Ellenwood Teleport Master 

			
	Service type	 	x VNO (as a Hub Lease)
	Service Mode (choose one)	 	 x Evolution DVB-S2 with ACM
 (iDX 2.0.1 or higher)

	Operating software version	 	x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at installation and
thereafter the Customer will be free to utilize any software they require.
	Group QoS (choose one)	 	 x Hub Lease
 (see appendix for details)

	
	Service ID No. 513075-201 Uplink/Downlink and Hub (NBB-T
	Satellite & location	 	Satellite: IS-21             Location: 302°E
	Transponder No.	 	 Intelsat to Customer site: MO29K             Customer site to Intelsat:
MO29K
 (Forward)  (Return)

	Beam	 	Mobility Beam (MOKV/MOKH)
	Service IP data rate (kbps)	 	Initial configuration:
		 	 Forward Minimum IP Data rate: To be determined as mutually agreed upon
 Return IP Data rate: To be determined as mutually agreed upon
 Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to
Minimum if ACM not used)

	Total bandwidth required (MHz)	 	Refer to OSC# 511905 SO# 25550
	Maximum number of remote Sites	 	 To Be Determined
 ([***] per
Mbps aggregate (min IP data rate + return IP rate))

	CPT details	 	 Modem type and model No:

Antenna Size:
           m                 BUC/HPA size:
          w
 G/T (mid-band)         dB/K
           Tx gain (mid-band)     dBi

	Service coverage area	 	Atlantic Ocean Region
	Hub equipment	 	 Number of Protocol Processor: 2

Number of NMS: 0
 Number of Line Card: 3 XLC-11
(1 shelf spare card XLC-11 per Teleport)

	Service demarcation points	 	 Point A: One cm in front of the customer antenna feed Point B: IFL connection to chassis

Point C: Ethernet connection of chassis

Point Z: Intelsat Internet access router port

	
	Service ID No. 513075-202 Co-Location
	Co-location	 	  ̈ N/A
 x Yes (see Co-Location Service details)

	
	Service ID No. 513075-203 Ethernet Private Line Connectivity
	Fiber extension between POPs or Teleports	 	  ̈ N/A
 x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions)

	Local loop	 	  ̈ N/A
 x To be provided by Customer Local loop provider:
  ̈ Ready  ̈ Expected to be delivered by [DD Month]

Terminating Location (Interconnection point with Intelsat): (addresses are provided in Section VII)

Patch panel at Intelsat Teleport:
  ̈ Fuchsstadt        x
Ellenwood         ̈ Mountainside         ̈
Riverside         ̈ Napa     ̈  
Bouen         ̈ Kumsan

 ̈ Perth   ̈ Brazil

Patch panel at Intelsat POP:
  ̈ McLean            ̈
London               ̈ Frankfurt               ̈ New York        ̈ Los
Angeles         ̈ Atlanta       ̈ Seoul
 ̈ Various
 Circuit Type:  ̈
E1             ̈ T1         ̈
T3/DS3            x Ethernet Private Line
 Note: E3 interface is not available at POPs
 Number of Circuits:

 ̈ To be provided by Intelsat
         Terminating Location (Customer end location):

NPA/NXX or phone number:
                        Suite/Rack No.:         Address:

	
	Service ID No. 513075-204
	Internet Access	 	x Yes Data Rate = [***] Mbps

 When Adaptive Code and Modulation (“ACM”) is not employed, the Maximum IP Data Rate will be
equal to the Minimum IP Data Rate. 
 When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the
minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s). 
 Additional forward IP data rate,
achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis. The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps 

Notes: 
  

	 	•	 	 Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri-Hocquenghem (BCH) codes. This
results in a higher FEC overhead reflected in link budgets by the global code rate. 


  

	 	•	 	 Intelsat Network Broadband Service supports VoIP and VPN by enabling clear dedicated access channel between the network hub and remote site modem.
VoIP/VPN support over Intelsat Network Broadband Service is limited to transport of VoIP packets from the remote VSAT Unit’s Ethernet port to Intelsat’s multi-homed internet backbone. Selection of a VoIP service provider and termination
with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-user’s end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up
VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc. 



  

					
		  	Intelsat Confidential and Proprietary	  	Page 6 of 26









 Appendix 2B: Operational Contact Details 

Customer Technical Contact 

			
	Name	  	Bryan Lauer, VP Systems Engineering
	Phone	  	+1-630- 647-1429
	Fax	  	N/A
	Mobile	  	+1-630-886-7054
	E-mail address	  	blauer@gogoair.com
	
	Customer End User Helpdesk
	Name	  	Gogo LLC, Network Operations Center
	Helpdesk Manager	  	NOC Engineer on Duty
	Address	  	1250 North Arlington Heights Rd
	Country	  	USA
	Phone	  	+1-866-943-4662
	Mobile	  	N/A
	Fax	  	N/A
	E-mail address	  	noc@aircell.com
	
	Customer Earth Station Contact
	Earth Station Name	  	Same as End User Helpdesk
	Earth Station Manager	  	
	Street address	  	
	City	  	
	Country	  	
	Phone	  	
	Fax	  	
	Mobile	  	
	E-mail address	  	
	
	Intelsat Contact Details
	Intelsat Teleport address	  	x Ellenwood Teleport, 2857 Fork Creek Church Road, Ellenwood, GA 30294, USA
	Intelsat POP address	  	 x New York POP, Level 3, 111 8th Avenue, Suite 304, New York, NY 10011,
USA
 x Various - For network diversity

	Sales Director	  	 Name: Alasdair Calder
 Tel:
(202) 944-6824
 Email: alasdair.calder@intelsat.com

	Sales Engineer	  	 Name: Jeff Kimble
 Tel: (202)
944-6805
 Email: Jeff.kimble@intelsat.com

	Provisioning Team	  	 dsp@intelsat.com

doc@intelsat.com (24 x7 x 365)



  

					
		  	Intelsat Confidential and Proprietary	  	Page 7 of 26









 Appendix 3B – Ellenwood Co-Location Service Details 

Intelsat co-location services are provided subject to the terms and conditions of Intelsat’s Customer Co-Location Services Handbook which can be
located at https://my.intelsat.com/files/resources/Collocation-Handbook 6April2010.pdf. 
 Intelsat shall provide one (1) Transmit
and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive
Power level, upon request Intelsat can provide increased amplified signal for an additional charge. 
  

															
	 Co-location site name
	  	 Name: Ellenwood Teleport
	 
	List of equipment	  	 No.
	  	 Vendor
	  	 Equipment Type/ Model No.
	  	 Quantity
	 	  	 Rack Units
	 
		  	1	  	[***]	  	[***]	  	 	[***]  	  	  	 	[***]  	  
	 Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.

 
 Note 2: All co-located equipment must be 19 inches rack mountable

 
 Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to
the equipment not owned by Intelsat and delivered to any Intelsat facility.
	  	2	  	[***]	  	[***]	  	 	[***]  	  	  	 	[***]  	  
	  	3	  	[***]	  	[***]	  	 	[***]  	  	  	 	[***]  	  
	  	4	  	[***]	  	[***]	  	 	[***]  	  	  	 	[***]  	  
	  	5	  		  		  				  			
	  	6	  		  		  				  			
	  	7	  		  		  				  			
	  	8	  		  		  				  			
	  	Total	  		  				  			
	  		  		  		  	  

  

					
	 Item
	 	 Service Details
	 	 Notes / Service terms

	No. of rack units (RU)/rack	 	 11 RU(s)
 1
Rack(s)
 Racks to be provided
  ̈ by Customer
 x by Intelsat
	 	All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsat’s Customer Co-location Handbook for rack height for the selected
teleport.
	No. of power outlets	 	Customer supplied PDU	 	The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are
available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*)
	No. of power sources	 	2 power sources	 	The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each
additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*)
	Total power consumption	 	2x20 Amps power sources each (total 40Amps)	 	The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an
additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*)
	Remote access	 	  ̈ Incoming dial-up access Number of lines

x Internet access Data rate [***] Mbit/s
  ̈ Not required
	 	 Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for
remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).
 Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the amount charged by the local telecom providers. If
Internet access is required, the co-located equipment must have an Ethernet port. (*)

	Cross-connect required to other customer	 	 x Yes - Customer agrees to be responsible for the interconnection to

CenturyLink located at 111 8th Ave., NYC
	 	The other customer authorization must be provided to Intelsat to establish the cross-connect.
	No. of Teleport access cards	 		 	Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat
SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service
detailed in this Service Order.
	Assistance required for equipment installation	 	 ̈ Yes     x No	 	Intelsat’s co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers’ co-located equipment. Any such assistance must be
requested separately and is charged as per level 1 support charges presented in row 11 below.

  

	(*)	1. Please contact our Provisioning team at dsp@intelsat.com for your additional power, power outlets and remote access requirements, if any.



	    	2. A separate invoice will be issued for these above additional requirements. 


 

					
	 Item
	  	 Level 1 support charges per hour
	  	 Level 1 support details

	Level 1 support	  	 7 days a week 0800-1700: [***] (local time)
 Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special
labor or material expenses will be charged at cost incurred plus an [***].
	  	 Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the
NOC:
  

•   Re-booting of Customer equipment.

 
 •   Changing cards as
guided by Customer.
  

•   Customer must provide spare cards.

 
 •   Swapping cards as
advised by Customer.
  

•   Checking LED status, as requested and guided by the Customer.

	  	  


  

					
		  	Intelsat Confidential and Proprietary	  	Page 8 of 26









 Appendix 1C – Service Details Napa Teleport 

Napa Teleport Master 

			
	Service type	 	x VNO (as a Hub Lease)
	 Service Mode
 (choose
one)
	 	 x Evolution DVB-S2 with ACM
 (iDX 2.0.1 or higher)

	Operating software version	 	x x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use
iDX 3.1.0.3 software at installation and thereafter the Customer will be free to utilize any software they require.
	 Group QoS
 (choose
one)
	 	 x Hub Lease
 (see appendix for details)

	
	Service ID No. 513075-301-1 Uplink/Downlink and Hub (NBB-T
	Satellite & location	 	Satellite: IS-19             Location: 166E
	Transponder No.	 	 Intelsat to Customer site: NW30K             Customer site to Intelsat:
NW30K

                (Forward)        
                                        
(Return)

	Beam	 	North West Pacific Beam (NWKPV/NWKPH)
	Service IP data rate (kbps)	 	 Initial configuration:

Forward Minimum IP Data rate: To be determined as mutually agreed upon
 Return IP Data rate: To be determined as mutually agreed upon
 Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to
Minimum if ACM not used)

	Total bandwidth required (MHz)	 	Refer to OSC# 25426 SO# 511903
	Maximum number of remote Sites	 	 To Be Determined
 ([***] per
Mbps aggregate (min IP data rate + return IP rate))

	CPT details	 	 Modem type and model No:

Antenna Size:             m
              BUC/HPA size:         w
 G/T (mid-band)          dB/K         Tx gain (mid-band)    dBi

	Service coverage area	 	Pacific Ocean Region
	Hub equipment	 	 Number of Protocol Processor: 2

Number of NMS: 0
 Number of Line Card: 3 XLC-11
(1 shelf spare card XLC-11 per Teleport)

	Service demarcation points	 	 Point A: One cm in front of the customer antenna feed
 Point B: IFL connection to chassis
 Point C: Ethernet connection of
chassis
 Point Z: Intelsat Internet access router port

	
	Service ID No. 513075-301-2 Uplink/Downlink and Hub (NBB-T
	Satellite & location	 	Satellite: IS-19             Location: 166E
	Transponder No.	 	 Intelsat to Customer site: NEP32K            Customer site to Intelsat:
NEP32K

                (Forward)        
                                        
(Return)

	Beam	 	North East Pacific Beam (NEPKH/NEPKV)
	Service IP data rate (kbps)	 	 Initial configuration:

Forward Minimum IP Data rate: To be determined as mutually agreed upon
 Return IP Data rate: To be determined as mutually agreed upon
 Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to
Minimum if ACM not used)

	Total bandwidth required (MHz)	 	Reference OSC# 25426 SO# 511901
	Maximum number of remote Sites	 	 To Be Determined
 ([***] per
Mbps aggregate (min IP data rate + return IP rate))

	CPT details	 	 Modem type and model No:

Antenna Size:             m
              BUC/HPA size:         w
 G/T (mid-band)          dB/K         Tx gain (mid-band)    dBi

	Service coverage area	 	Pacific Ocean Region
	Hub equipment	 	 Number of Protocol Processor: 0 Number of NMS: 0
 Number of Line Card: 3 XLC-11

	Service demarcation points	 	 Point A: One cm in front of the customer antenna feed
 Point B: IFL connection to chassis
 Point C: Ethernet connection of
chassis
 Point Z: Intelsat Internet access router port

	
	Service ID No. 513075-301-3 Uplink/Downlink and Hub (NBB-T
	Satellite & location	 	Satellite: IS-19             Location: 166E
	Transponder No.	 	 Intelsat to Customer site: SW3K             Customer site to Intelsat:
SW3K

                (Forward)        
                                        
(Return)

	Beam	 	South West Pacific Beam (SWPKH/SWPKV)
	Service IP data rate (kbps)	 	 Initial configuration:

Forward Minimum IP Data rate: To be determined as mutually agreed upon
 Return IP Data rate: To be determined as mutually agreed upon
 Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to
Minimum if ACM not used)

	Total bandwidth required (MHz)	 	Reference OSC# 25426 SO# 511906
	Maximum number of remote Sites	 	 To Be Determined
 ([***] per
Mbps aggregate (min IP data rate + return IP rate))

	CPT details	 	 Modem type and model No:

Antenna Size:             m
              BUC/HPA size:         w
 G/T (mid-band)          dB/K         Tx gain (mid-band)    dBi

	Service coverage area	 	Pacific Ocean Region


  

					
		  	Intelsat Confidential and Proprietary	  	Page 9 of 26










			
	Hub equipment	 	 Number of Protocol Processor: 0 Number of NMS: 0
 Number of Line Card: 3 XLC-11

	Service demarcation points	 	 Point A: One cm in front of the customer antenna feed
 Point B: IFL connection to chassis
 Point C: Ethernet connection of
chassis
 Point Z: Intelsat Internet access router port

	
	Service ID No. 513075-302 Co-Location 
	Co-location	 	x Yes (see Co-Location Service details)
	
	Service ID No. 513075-303 Ethernet Private Line Connectivity
	Fiber extension between POPs or Teleports	 	 N/A
 x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions)

	Local loop	 	  ̈ N/A
  ̈ To be provided by Customer Local loop provider:
  ̈ Ready  ̈ Expected to be delivered by [DD Month]

Terminating Location (Interconnection point with Intelsat):     (addresses are provided in Section VII)

Patch panel at Intelsat Teleport:
  ̈ Fuchsstadt         ̈
Ellenwood         ̈ Mountainside         ̈
Riverside         ̈ Napa    ̈ Bouen  ̈ Kumsan  ̈ Perth     ̈ Brazil
 Patch panel
at Intelsat POP:
  ̈ McLean            ̈ London              ̈
Frankfurt                x New
York         ̈ Los Angeles
  ̈ Atlanta  ̈ Seoul        x Various

Circuit Type: E1  ̈     T1  ̈
        T3/DS3  ̈             Ethernet Private Line
x
 Note: E3 interface is not available at POPs

Number of Circuits:
  ̈ To be provided by Intelsat
 Terminating Location (Customer end location):

NPA/NXX or phone number:         Suite/Rack No.:
        Address:

	
	Service ID No. 513075-304
	Internet Access	 	x Yes Data Rate = [***] Mbps

 When Adaptive Code and Modulation (“ACM”) is not employed, the Maximum IP Data Rate will be
equal to the Minimum IP Data Rate. 
 When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the
minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s). 
 Additional forward IP data rate,
achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis. 
 The Minimum IP Data
Rate must result in a symbol rate of no less than 1MSps 
 Notes: 

 

	 	•	 	 Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri-Hocquenghem (BCH) codes. This
results in a higher FEC overhead reflected in link budgets by the global code rate. 


  

	 	•	 	 Intelsat Network Broadband Service supports VoIP and VPN by enabling clear dedicated access channel between the network hub and remote site modem.
VoIP/VPN support over Intelsat Network Broadband Service is limited to transport of VoIP packets from the remote VSAT Unit’s Ethernet port to Intelsat’s multi-homed internet backbone. Selection of a VoIP service provider and termination
with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-user’s end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up
VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc. 



  

					
		  	Intelsat Confidential and Proprietary	  	Page 10 of 26









 Appendix 2C: Operational Contact Details 

Customer Technical Contact 

			
	Name	  	Bryan Lauer, VP Systems Engineering
	Phone	  	+1-630- 647-1429
	Fax	  	N/A
	Mobile	  	+1-630-886-7054
	E-mail address	  	blauer@gogoair.com
	
	Customer End User Helpdesk


			
	Name	  	Gogo LLC, Network Operations Center
	Helpdesk Manager	  	NOC Engineer on Duty
	Address	  	1250 North Arlington Heights Rd
	Country	  	USA
	Phone	  	1 866 943 4662
	Mobile	  	N/A
	Fax	  	N/A
	E-mail address	  	noc@aircell.com
	
	Customer Earth Station Contact
	Earth Station Name	  	Same as End User Helpdesk
	Earth Station Manager	  	
	Street address	  	
	City	  	
	Country	  	
	Phone	  	
	Fax	  	
	Mobile	  	
	E-mail address	  	
	
	Intelsat Contact Details
	Intelsat Teleport address	  	x Napa Teleport 961Anselmo Court, Napa, CA 94558, USA
	Intelsat POP address	  	 x New York POP, Level 3, 111 8th Avenue, Suite 304, New York, NY 10011,
USA
 x Various - For network diversity

	Sales Director	  	Name: Alasdair Calder
	  	Tel: (202) 944-6824
	  	Email: alasdair.calder@intelsat.com
	Sales Engineer	  	Name: Jeff Kimble
	  	Tel: (202) 944-6805
	  	Email: Jeff.kimble@intelsat.com
	Provisioning Team	  	 dsp@intelsat.com

doc@intelsat.com (24 x7 x 365)



  

					
		  	Intelsat Confidential and Proprietary	  	Page 11 of 26









 Appendix 3C – Napa Co-Location Service Details 

Intelsat co-location services are provided subject to the terms and conditions of Intelsat’s Customer Co-Location Services Handbook which can be
located at https://my.intelsat.com/files/resources/Collocation-Handbook 6April2010.pdf. 
 Intelsat shall provide one (1) Transmit
and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive
Power level, upon request Intelsat can provide increased amplified signal for an additional charge. 
  

											
	 Co-location site name
	 	 Name: Napa Teleport

	 List of equipment
	 	 No.
	 	 Vendor
	 	 Equipment Type/ Model No.
	 	 Quantity
	 	 Rack Units

	 Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.

 
 Note 2: All co-located equipment must be 19 inches rack mountable

 
 Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to
the equipment not owned by Intelsat and delivered to any Intelsat facility.
	 	1	 	[***]	 	[***]	 	[***]	 	[***]
	 	2	 	[***]	 	[***]	 	[***]	 	[***]
	 	3	 	[***]	 	[***]	 	[***]	 	[***]
	 	4	 	[***]	 	[***]	 	[***]	 	[***]
	 	5	 		 		 		 	
	 	6	 		 		 		 	
	 	7	 		 		 		 	
	 	8	 		 		 		 	
	 	Total	 		 		 		 	

  

					
	 Item
	  	 Service Details
	  	 Notes / Service terms

	No. of rack units (RU)/rack	  	 11 RU(s)
 1 Rack(s)

Racks to be provided
  ̈ by Customer
 x by Intelsat
	  	All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsat’s Customer Co-location Handbook for rack height for the selected
teleport.
	No. of power outlets	  	Customer supplied PDU	  	The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are
available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*)
	No. of power sources	  	2 power sources	  	The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each
additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*)
	Total power consumption	  	2x20 Amps power sources each (total 40Amps)	  	The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an
additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*)
	Remote access	  	  ̈ Incoming dial-up access
 Number of lines
 x Internet access

Data rate [***] Mbit/s
  ̈ Not required
	  	 Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for
remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).
  

Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the
amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*)

	Cross-connect required to other customer	  	Yes - Customer agrees to be responsible for the interconnection to CenturyLink located at 111 8th Ave., NYC	  	The other customer authorization must be provided to Intelsat to establish the cross-connect.
	No. of Teleport access cards	  		  	Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat
SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service
detailed in this Service Order.
	Assistance required for equipment installation	  	 ̈ Yes        x No	  	Intelsat’s co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers’ co-located equipment. Any such assistance must be
requested separately and is charged as per level 1 support charges presented in row 11 below.

  

	(*)	1. Please contact our Provisioning team at dsp@intelsat.com+ for your additional power, power outlets and remote access requirements, if any.



	  	2. A separate invoice will be issued for these above additional requirements. 


 

					
	 Item
	  	 Level 1 support charges per hour
	  	 Level 1 support details

	Level 1 support	  	 7 days a week 0800-1700: [***] (local time)
 Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special
labor or material expenses will be charged at cost incurred [***].
	  	 Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:

 
 • Re-booting of Customer
equipment.
  
 • Changing
cards as guided by Customer.
  

• Customer must provide spare cards.

 
 • Swapping cards as advised by
Customer.
  
 • Checking
LED status, as requested and guided by the Customer.

		  		  	


  

					
		  	Intelsat Confidential and Proprietary	  	Page 12 of 26









 Appendix 1D – Service Details Perth Teleport 

Perth Teleport Master 

			
	Service type	 	x VNO (as a Hub Lease)
	 Service Mode
 (choose
one)
	 	x Evolution DVB-S2 with ACM (iDX 2.0.1 or higher)
	Operating software version	 	x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at installation and
thereafter the Customer will be free to utilize any software they require.
	 Group QoS
 (choose
one)
	 	 x Hub Lease
 (see appendix for details)

	
	Service ID No. 513075-401 Uplink/Downlink and Hub (NBB-T
	Satellite & location	 	Satellite: IS-19         Location: 166E
	Transponder No.	 	 Intelsat to Customer site:   ANZ9K Customer site to Intelsat: ANZ9K
             (Forward)                    
                    (Return)

	Beam	 	Australia New Zealand Beam (ANZKH/ANZKV)
	Service IP data rate (kbps)	 	 Initial configuration:

Forward Minimum IP Data rate:                 To be determined as mutually
agreed upon
 Return IP Data rate: To be determined as mutually agreed upon
 Forward
Maximum1 IP Data rate: To be determined as mutually agreed
upon (equal to Minimum if ACM not used)

	Total bandwidth required (MHz)	 	Refer to OSC# 25426 SO# 511900
	Maximum number of remote Sites	 	 To Be Determined
 ([***] per
Mbps aggregate (min IP data rate + return IP rate))

	CPT details	 	 Modem type and model No:

Antenna Size:
        m               BUC/HPA size:
                        w

G/T (mid-band)      dB/K          Tx gain (mid-band)
                  dBi

	Service coverage area	 	Australia New Zealand Region
	Hub equipment	 	 Number of Protocol Processor: 2

              Number of NMS: 0

              Number of Line Card: 3 XLC-11 (1 spare card
XLC-11)

	Service demarcation points	 	 Point A: One cm in front of the customer antenna feed Point B: IFL connection to chassis

Point C: Ethernet connection of chassis

Point Z: Intelsat Internet access router port

	
	Service ID No. 513075-402 Co-Location
	Co-location	 	 ̈ Yes (see Co-Location Service details)
	
	Service ID No. 513075-403 Ethernet Private Line Connectivity
	Fiber extension between POPs or Teleports	 	  ̈ N/A
 x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions)

	Local loop	 	  ̈ N/A
  ̈ To be provided by Customer             Local loop provider:

 ̈ Ready  ̈ Expected to be delivered by [DD
Month]
 Terminating Location (Interconnection point with Intelsat):      (addresses are provided in Section
VII)
 Patch panel at Intelsat Teleport:

           ̈
Fuchsstadt         ̈ Ellenwood         ̈
Mountainside     ̈ Riverside          ̈
Napa   ̈ Bouen
  ̈ Kumsan

x Perth   ̈ Brazil

Patch panel at Intelsat POP:
  ̈ McLean          ̈
London          ̈ Frankfurt         x New
York          ̈ Los Angeles      ̈ Atlanta

            ̈ Seoul  x Various
 Circuit Type: E1  ̈ T1  ̈       T3/DS3  ̈             Ethernet Private Line x
 Note: E3 interface is not available at POPs
 Number of Circuits:
  ̈ To be provided by
Intelsat
      Terminating Location (Customer end location):

NPA/NXX or phone number:     Suite/Rack No.:         Address:

		
	Service ID No. 513075-404	 	
	Internet Access	 	x Yes Data Rate = [***] Mbps

 When Adaptive Code and Modulation (“ACM”) is not employed, the Maximum IP Data Rate will be
equal to the Minimum IP Data Rate. 
 When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the
minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s). 
 Additional forward IP data rate,
achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis. The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps 

Notes: 
  

	 	•	 	 Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri-Hocquenghem (BCH) codes. This
results in a higher FEC overhead reflected in link budgets by the global code rate. 


  

	 	•	 	 Intelsat Network Broadband Service supports VoIP and VPN by enabling clear dedicated access channel between the network hub and remote site modem.
VoIP/VPN support over Intelsat Network Broadband Service is limited to transport of VoIP packets from the remote VSAT Unit’s Ethernet port to Intelsat’s multi-homed internet backbone. Selection of a VoIP service provider and termination
with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-user’s end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up
VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc. 



  

					
		  	Intelsat Confidential and Proprietary	  	Page 13 of 26









 Appendix 2D - Operational Contact Details 

Customer Technical Contact 

			
	Name	  	Bryan Lauer, VP Systems Engineering
	Phone	  	+1-630- 647-1429
	Fax	  	N/A
	Mobile	  	+1-630-886-7054
	E-mail address	  	blauer@gogoair.com
		
	Customer End User Helpdesk	  	
	Name	  	Gogo LLC, Network Operations Center
	Helpdesk Manager	  	NOC Engineer on Duty
	Address	  	1250 North Arlington Heights Rd
	Country	  	USA
	Phone	  	1 866 943 4662
	Mobile	  	N/A
	Fax	  	N/A
	E-mail address	  	noc@aircell.com
		
	Customer Earth Station Contact	  	
	Earth Station Name	  	Same as End User Helpdesk
	Earth Station Manager	  	
	Street address	  	
	City	  	
	Country	  	
	Phone	  	
	Fax	  	
	Mobile	  	
	E-mail address	  	
		
	Intelsat Contact Details	  	
	Intelsat Teleport address	  	x Perth Teleport Gnangara Satellite Earth Station, 620 Gnangara Road, Landsdale, WA, 6065
Australia
	Intelsat POP address	  	 x New York POP, Level 3, 111 8th Avenue, Suite 304, New
York, NY 10011, USA
 x Various - For network diversity

	Sales Director	  	 Name: Alasdair Calder
 Tel:
(202) 944-6824
 Email: alasdair.calder@intelsat.com

	Sales Engineer	  	 Name: Jeff Kimble
 Tel: (202)
944-6805
 Email: Jeff.kimble@intelsat.com

	Provisioning Team	  	 dsp@intelsat.com

doc@intelsat.com (24 x7 x 365)



  

					
		  	Intelsat Confidential and Proprietary	  	Page 14 of 26









 Appendix 3D – Perth Co-Location Service Details 

Intelsat co-location services are provided subject to the terms and conditions of Intelsat’s Customer Co-Location Services Handbook which can be
located at https://my.intelsat.com/files/resources/Collocation-Handbook 6April2010.pdf. 
 Intelsat shall provide one (1) Transmit
and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive
Power level, upon request Intelsat can provide increased amplified signal for an additional charge. 
  

											
	 Co-location site name
	 	 Name: Perth Teleport

	 List of equipment
	 	 No.
	 	 Vendor
	 	 Equipment Type/ Model No
	 	 Quantity
	 	 Rack Units

	 Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.

 
 Note 2: All co-located equipment must be 19 inches rack mountable

 
 Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to
the equipment not owned by Intelsat and delivered to any Intelsat facility.
	 	1	 	[***]	 	[***]	 	[***]	 	[***]
	 	2	 	[***]	 	[***]	 	[***]	 	[***]
	 	3	 	[***]	 	[***]	 	[***]	 	[***]
	 	4	 	[***]	 	[***]	 	[***]	 	[***]
	 	5	 		 		 		 	
	 	6	 		 		 		 	
	 	7	 		 		 		 	
	 	8	 		 		 		 	
	 	Total	 		 		 		 	

  

					
	 Item
	 	 Service Details
	 	 Notes / Service terms

	No. of rack units (RU)/rack	 	 11 RU(s)
 1 Rack(s)

Racks to be provided
  ̈ by Customer
 x by Intelsat
	 	All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsat’s Customer Co-location Handbook for rack height for the selected
teleport.
	No. of power outlets	 	Customer supplied PDU	 	The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are
available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*)
	No. of power sources	 	2 power sources	 	The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each
additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*)
	Total power consumption	 	2x20 Amps power sources each (total 40Amps)	 	The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an
additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*)
	Remote access	 	  ̈ Incoming dial-up access
 Number of lines
 x Internet access

Data rate [***] Mbit/s
  ̈ Not required
	 	 Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for
remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).
  

Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the
amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*)

	Cross-connect required to other customer	 	x Yes - Customer agrees to be responsible for the interconnection to CenturyLink located at 111 8th Ave., NYC	 	The other customer authorization must be provided to Intelsat to establish the cross-connect.
	No. of Teleport access cards	 		 	Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat
SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service
detailed in this Service Order.
	Assistance required for equipment installation	 	 ̈ Yes        x No	 	Intelsat’s co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers’ co-located equipment. Any such assistance must be
requested separately and is charged as per level 1 support charges presented in row 11 below.

  

	(*)	1. Please contact our Provisioning team at dsp@intelsat.com for your additional power, power outlets and remote access requirements, if any.



	  	2. A separate invoice will be issued for these above additional requirements. 


  

					
		  	Intelsat Confidential and Proprietary	  	Page 15 of 26










					
	 Item
	 	 Level 1 support charges per hour
	 	 Level 1 support details

	Level 1 support	 	 7 days a week 0800-1700: [***] (local time)
 Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special
labor or material expenses will be charged at cost incurred plus [***].
	 	 Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:

 
 • Re-booting of Customer
equipment.
  
 • Changing
cards as guided by Customer.
  

• Customer must provide spare cards.

 
 • Swapping cards as advised by
Customer.
  
 • Checking
LED status, as requested and guided by the Customer.



  

					
		  	Intelsat Confidential and Proprietary	  	Page 16 of 26









 Appendix 1E – Service Details Kumsan Teleport 

Kumsan Teleport Master 

			
	Service type	 	x VNO (as a Hub Lease)
	Service Mode (choose one)	 	 x Evolution DVB-S2 with ACM
 (iDX 2.0.1 or higher)

	Operating software version	 	x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at installation and
thereafter the Customer will be free to utilize any software they require.
	Group QoS
(choose one)	 	 x Hub Lease
 (see appendix for details)

	
	Service ID No. 513075-501 Uplink/Downlink and NBB-T
	Satellite & location	 	Satellite: IS-22                         Location:
72.1E
	Transponder No.	 	 Intelsat to Customer site:
MOK36K                Customer site to Intelsat: MO36K

            (Forward)            
                                         
       (Return)

	Beam	 	Mobility Beam (MOKH/MOHV)
	Service IP data rate (kbps)	 	 Initial configuration:

Forward Minimum IP Data rate:
 To be determined
as mutually agreed upon
 Return IP Data rate: To be determined as mutually agreed upon
 Forward
Maximum1 IP Data rate: To be determined as mutually agreed
upon (equal to Minimum if ACM not used)

	Total bandwidth required (MHz)	 	Refer to OSC# 512299 SO# 25541
	Maximum number of remote Sites	 	 To Be Determined
 ([***] per
Mbps aggregate (min IP data rate + return IP rate))

	CPT details	 	 Modem type and model No:

Antenna Size:
          m                            BUC/HPA size:
w
 G/T
(mid-band)        dB/K                       Tx gain (mid-band) dBi

	Service coverage area	 	IOR/POR Region
	Hub equipment	 	 Number of Protocol Processor:  2
 Number of NMS: 0
 Number of Line Card: 3 XLC-11 (1 spare card XLC-11)

	Service demarcation points	 	 Point A: One cm in front of the customer antenna feed
 Point B: IFL connection to chassis
 Point C: Ethernet connection of
chassis
 Point Z: Intelsat Internet access router port

	
	Service ID No. 513075-502 Co-Location
	Co-location	 	  ̈ N/A
 x Yes (see Co-Location Service details)

	
	Service ID No. 513075-503 Ethernet Private Line Connectivity


			
	 Fiber extension between
 POPs or Teleports
	 	  ̈ N/A
 x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions)

	Local loop	 	  ̈ N/A
  ̈ To be provided by Customer Local loop provider:
  ̈ Ready         ̈ Expected to be delivered by [DD Month]
 Terminating Location (Interconnection point with Intelsat):      (addresses are provided in Section VII)
 Patch panel at Intelsat Teleport:
  ̈
Fuchsstadt       ̈ Ellenwood       ̈ Mountainside       ̈ Riverside       ̈ Napa       ̈
Bouen      x Kumsan

 ̈ Perth   ̈ Brazil

Patch panel at Intelsat POP:
  ̈ McLean           ̈ London           ̈ Frankfurt      x New York       ̈ Los
Angeles     ̈ Atlanta          
  ̈  Seoul   x Various
 Circuit Type: E1  ̈   T1  ̈    T3/DS3    ̈             Ethernet Private Line x
 Note: E3 interface is not available at POPs
 Number of Circuits:

 ̈ To be provided by Intelsat
      Terminating Location (Customer end location):
 NPA/NXX or
phone number:    Suite/Rack No.:            Address:



			
	
	Service ID No. 513075-504
	Internet Access	 	x Yes Data Rate = [***] Mbps

 When Adaptive Code and Modulation (“ACM”) is not employed, the Maximum IP Data Rate will be
equal to the Minimum IP Data Rate. 
 When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the
minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s). 
 Additional forward IP data rate,
achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis. The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps 

Notes: 
  

	 	•	 	 Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri-Hocquenghem (BCH) codes. This
results in a higher FEC overhead reflected in link budgets by the global code rate. 


  

	 	•	 	 Intelsat Network Broadband Service supports VoIP and VPN by enabling clear dedicated access channel between the network hub and remote site modem.
VoIP/VPN support over Intelsat Network Broadband Service is limited to transport of VoIP packets from the remote VSAT Unit’s Ethernet port to Intelsat’s multi-homed internet backbone. Selection of a VoIP service provider and termination
with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-user’s end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up
VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc. 



  

					
		  	Intelsat Confidential and Proprietary	  	 Page 17 of 26

 










 Appendix 2E: Operational Contact Details 

Customer Technical Contact 

			
	Name	  	Bryan Lauer, VP Systems Engineering
	Phone	  	+1-630- 647-1429
	Fax	  	N/A
	Mobile	  	+1-630-886-7054
	E-mail address	  	blauer@gogoair.com
		
	Customer End User Helpdesk	  	
	Name	  	Gogo LLC, Network Operations Center
	Helpdesk Manager	  	NOC Engineer on Duty
	Address	  	1250 North Arlington Heights Rd
	Country	  	USA
	Phone	  	1 866 943 4662
	Mobile	  	N/A
	Fax	  	N/A
	E-mail address	  	noc@aircell.com
		
	Customer Earth Station Contact	  	
	Earth Station Name	  	Same as End User Helpdesk
	Earth Station Manager	  	
	Street address	  	
	City	  	
	Country	  	
	Phone	  	
	Fax	  	
	Mobile	  	
	E-mail address	  	
		
	Intelsat Contact Details	  	
	Intelsat Teleport address	  	x Kumsan Teleport, Kumsan Satellite Earth Station, KT, 259-1, Yangjeon-ri, Geumseong-myeon, Geumsan-gun, Chungnam, Korea,
312-700
	Intelsat POP address	  	 x New York POP, Level 3, 111 8th Avenue, Suite 304, New York, NY 10011,
USA
 x Various - For network diversity

	Sales Director	  	 Name: Alasdair Calder
 Tel:
(202) 944-6824
 Email: alasdair.calder@intelsat.com

	Sales Engineer	  	 Name: Jeff Kimble
 Tel: (202)
944-6805
 Email: Jeff.kimble@intelsat.com

	Provisioning Team	  	 dsp@intelsat.com

doc@intelsat.com (24 x7 x 365)



  

					
		  	Intelsat Confidential and Proprietary	  	 Page 18 of 26

 










 Appendix 3E – Kumsan Co-Location Service Details 

Intelsat co-location services are provided subject to the terms and conditions of Intelsat’s Customer Co-Location Services Handbook which can be
located at https://my.intelsat.com/files/resources/Collocation-Handbook 6April2010.pdf. 
 Intelsat shall provide one (1) Transmit
and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive
Power level, upon request Intelsat can provide increased amplified signal for an additional charge. 
  

											
	 Co-location site name
	  	 Name: Kumsan Teleport

	 List of equipment
	  	 No.
	  	 Vendor
	  	 Equipment Type/ Model No
	  	 Quantity
	  	 Rack Units

	 Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.

 
 Note 2: All co-located equipment must be 19 inches rack mountable

 
 Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to
the equipment not owned by Intelsat and delivered to any Intelsat facility.
	  	1	  	[***]	  	[***]	  	[***]	  	[***]
	  	2	  	[***]	  	[***]	  	[***]	  	[***]
	  	3	  	[***]	  	[***]	  	[***]	  	[***]
	  	4	  	[***]	  	[***]	  	[***]	  	[***]
	  	5	  		  		  		  	
	  	6	  		  		  		  	
	  	7	  		  		  		  	
	  	8	  		  		  		  	
	  	Total	  		  		  		  	

  

					
	 Item
	 	 Service Details
	 	 Notes / Service terms

	No. of rack units (RU)/rack	 	 11 RU(s)
 1 Rack(s)

Racks to be provided
  ̈ by Customer
 x by Intelsat
	 	All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsat’s Customer Co-location Handbook for rack height for the selected
teleport.
	No. of power outlets	 	Customer supplied PDU	 	The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are
available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*)
	No. of power sources	 	2 power sources	 	The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each
additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*)
	Total power consumption	 	2x20 Amps power sources each (total 40Amps)	 	The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an
additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*)
	Remote access	 	  ̈ Incoming dial-up access
 Number of lines
 x Internet access

Data rate [***] Mbit/s
  ̈ Not required
	 	 Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for
remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).
  

Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the
amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*)

	Cross-connect required to other customer	 	x Yes - Customer agrees to be responsible for the interconnection to CenturyLink located at 111 8th Ave., NYC	 	The other customer authorization must be provided to Intelsat to establish the cross-connect.
	No. of Teleport access cards	 		 	Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat
SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service
detailed in this Service Order.
	Assistance required for equipment installation	 	 ̈ Yes        x No	 	Intelsat’s co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers’ co-located equipment. Any such assistance must be
requested separately and is charged as per level 1 support charges presented in row 11 below.

  

	(*)	1. Please contact our Provisioning team at dsp@intelsat.com for your additional power, power outlets and remote access requirements, if any.


 2. A separate invoice will be issued for these above additional requirements. 

  

					
		  	Intelsat Confidential and Proprietary	  	 Page 19 of 26

 











					
	 Item
	 	 Level 1 support charges per hour
	 	 Level 1 support details

	Level 1 support	 	 7 days a week 0800-1700: [***] (local time)
 Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special
labor or material expenses will be charged at cost incurred plus [***].
	 	 Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:

 
 • Re-booting of Customer
equipment.
  
 • Changing
cards as guided by Customer.
  

• Customer must provide spare cards.

 
 • Swapping cards as advised by
Customer.
  
 • Checking
LED status, as requested and guided by the Customer.



  

					
		  	Intelsat Confidential and Proprietary	  	 Page 20 of 26

 










 Appendix 1F – Service Details Brazil Teleport 

Brazil Teleport Master 

			
	Service type	  	x VNO (as a Hub Lease)
	Service Mode (choose one)	  	 x Evolution DVB-S2 with ACM
 (iDX 2.0.1 or higher)

	Operating software version	  	x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at installation and
thereafter the Customer will be free to utilize any software they require.
	 Group QoS
 (choose
one)
	  	 x Hub Lease
 (see appendix for details)

	
	Service ID No. 513075-501 Uplink/Downlink and NBB-T
	Satellite & location	  	Satellite: IS-22                         Location:
72.1E
	Transponder No.	  	 Intelsat to Customer site: MOK36K Customer site to Intelsat: MO36K
             (Forward)                    
                    (Return)

	Beam	  	Mobility Beam (MOKH/MOHV)
	Service IP data rate (kbps)	  	 Initial configuration:

Forward Minimum IP Data rate:
 To be determined
as mutually agreed upon
 Return IP Data rate: To be determined as mutually agreed upon
 Forward
Maximum1 IP Data rate: To be determined as mutually agreed
upon (equal to Minimum if ACM not used)

	Total bandwidth required (MHz)	  	Refer to OSC# 511949 SO# 25439
	Maximum number of remote Sites	  	 To Be Determined
 ([***] per
Mbps aggregate (min IP data rate + return IP rate))

	CPT details	  	 Modem type and model No:

Antenna Size:             m
                           BUC/HPA size: w
 G/T (mid-band)          dB/K
                     Tx gain (mid-band) dBi

	Service coverage area	  	Brazil Region
	Hub equipment	  	 Number of Protocol Processor: 2

Number of NMS: 0
 Number of Line Card: 3 XLC-11
(1 spare card XLC-11)

	Service demarcation points	  	 Point A: One cm in front of the customer antenna feed
 Point B: IFL connection to chassis
 Point C: Ethernet connection of
chassis
 Point Z: Intelsat Internet access router port

	
	Service ID No. 513075-502 Co-Location
	Co-location	  	  ̈ N/A
 x Yes (see Co-Location Service details)

	
	Service ID No. 513075-503 Ethernet Private Line Connectivity


			
	Fiber extension between POPs or Teleports	 	  ̈ N/A
 x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions)

	Local loop	 	  ̈ N/A
  ̈ To be provided by Customer             Local loop provider:

 ̈ Ready         ̈
Expected to be delivered by [DD Month]
 Terminating Location (Interconnection point with
Intelsat):     (addresses are provided in Section VII)
 Patch panel at Intelsat Teleport:

 ̈ Fuchsstadt     ̈
Ellenwood     ̈ Mountainside     ̈
Riverside     ̈ Napa       ̈
Bouen       ̈ Kumsan

 ̈ Perth  x Brazil

Patch panel at Intelsat POP:
  ̈ McLean        ̈
London          ̈ Frankfurt       x New
York        ̈ Los Angeles     ̈ Atlanta    

 ̈  Seoul x Various

Circuit Type: E1  ̈
T1  ̈             T3/DS3  ̈
            Ethernet Private Line x

Note: E3 interface is not available at POPs

Number of Circuits:
  ̈ To be provided by Intelsat
      Terminating Location (Customer end
location):
 NPA/NXX or phone number:    Suite/Rack No.:     Address:

	
	Service ID No. 513075-504


			
	Internet Access	 	x Yes Data Rate = [***] Mbps

 When Adaptive Code and Modulation (“ACM”) is not employed, the Maximum IP Data Rate will be
equal to the Minimum IP Data Rate. 
 When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the
minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s). 
 Additional forward IP data rate,
achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis. The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps 

Notes: 
  

	 	•	 	 Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri-Hocquenghem (BCH) codes. This
results in a higher FEC overhead reflected in link budgets by the global code rate. 


  

	 	•	 	 Intelsat Network Broadband Service supports VoIP and VPN by enabling clear dedicated access channel between the network hub and remote site modem.
VoIP/VPN support over Intelsat Network Broadband Service is limited to transport of VoIP packets from the remote VSAT Unit’s Ethernet port to Intelsat’s multi-homed internet backbone. Selection of a VoIP service provider and termination
with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-user’s end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up
VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc. 



  

					
		  	Intelsat Confidential and Proprietary	  	Page 21 of 26









 Appendix 2F: Operational Contact Details 

Customer Technical Contact 

			
	Name	  	Bryan Lauer, VP Systems Engineering
	Phone	  	+1-630- 647-1429
	Fax	  	N/A
	Mobile	  	+1-630-886-7054
	E-mail address	  	blauer@gogoair.com
		
	Customer End User Helpdesk	  	
	Name	  	Gogo LLC, Network Operations Center
	Helpdesk Manager	  	NOC Engineer on Duty
	Address	  	1250 North Arlington Heights Rd
	Country	  	USA
	Phone	  	1 866 943 4662
	Mobile	  	N/A
	Fax	  	N/A
	E-mail address	  	noc@aircell.com
		
	Customer Earth Station Contact	  	
	Earth Station Name	  	Same as End User Helpdesk
	Earth Station Manager	  	
	Street address	  	
	City	  	
	Country	  	
	Phone	  	
	Fax	  	
	Mobile	  	
	E-mail address	  	
		
	Intelsat Contact Details	  	
	Intelsat Teleport address	  	x Brazil Teleport In final negotiations
	Intelsat POP address	  	x Various - For network diversity
	Sales Director	  	 Name: Alasdair Calder
 Tel:
(202) 944-6824
 Email: alasdair.calder@intelsat.com

	Sales Engineer	  	 Name: Jeff Kimble
 Tel: (202)
944-6805
 Email: Jeff.kimble@intelsat.com

	Provisioning Team	  	 dsp@intelsat.com

doc@intelsat.com (24 x7 x 365)



  

					
		  	Intelsat Confidential and Proprietary	  	 Page 22 of 26

 










 Appendix 3F – Brazil Co-Location Service Details 

Intelsat co-location services are provided subject to the terms and conditions of Intelsat’s Customer Co-Location Services Handbook which can be
located at https://my.intelsat.com/files/resources/Collocation-Handbook 6April2010.pdf. 
 Intelsat shall provide one (1) Transmit
and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive
Power level, upon request Intelsat can provide increased amplified signal for an additional charge. 
  

											
	 Co-location site name
	  	 Name: Kumsan Teleport

	 List of equipment
	  	 No.
	  	 Vendor
	  	 Equipment Type/ Model No
	  	 Quantity
	  	 Rack Units

	 Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.

 
 Note 2: All co-located equipment must be 19 inches rack mountable

 
 Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to
the equipment not owned by Intelsat and delivered to any Intelsat facility.
	  	1	  	[***]	  	[***]	  	[***]	  	[***]
	  	2	  	[***]	  	[***]	  	[***]	  	[***]
	  	3	  	[***]	  	[***]	  	[***]	  	[***]
	  	4	  	[***]	  	[***]	  	[***]	  	[***]
	  	5	  		  		  		  	
	  	6	  		  		  		  	
	  	7	  		  		  		  	
	  	8	  		  		  		  	
	  	Total	  		  		  		  	

  

					
	 Item
	  	 Service Details
	  	 Notes / Service terms

	No. of rack units (RU)/rack	  	 11 RU(s)
 1 Rack(s)

Racks to be provided
  ̈ by Customer
 x by Intelsat
	  	All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsat’s Customer Co-location Handbook for rack height for the selected
teleport.
	No. of power outlets	  	Customer supplied PDU	  	The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are
available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*)
	No. of power sources	  	2 power sources	  	The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each
additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*)
	Total power consumption	  	2x20 Amps power sources each (total 40Amps)	  	The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an
additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*)
	Remote access	  	  ̈ Incoming dial-up access
 Number of lines
 x Internet access

Data rate [***] Mbit/s
  ̈ Not required
	  	 Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for
remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).
  

Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the
amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*)

	Cross-connect required to other customer	  	x Yes - Customer agrees to be responsible for the interconnection to CenturyLink located at 111 8th Ave., NYC	  	The other customer authorization must be provided to Intelsat to establish the cross-connect.
	No. of Teleport access cards	  		  	Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat
SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service
detailed in this Service Order.
	Assistance required for equipment installation	  	 ̈ Yes        x No	  	Intelsat’s co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers’ co-located equipment. Any such assistance must be
requested separately and is charged as per level 1 support charges presented in row 11 below.

  

	(*)	1. Please contact our Provisioning team at dsp@intelsat.com for your additional power, power outlets and remote access requirements, if any.


 2. A separate invoice will be issued for these above additional requirements. 

  

					
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	 Item
	 	 Level 1 support charges per hour
	 	 Level 1 support details

	Level 1 support	 	 7 days a week 0800-1700: [***] (local time)
 Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional
special labor or material expenses will be charged at cost incurred plus [***].
	 	 Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:

 
 • Re-booting of Customer
equipment.
  
 • Changing
cards as guided by Customer.
  

• Customer must provide spare cards.

 
 • Swapping cards as advised by
Customer.
  
 • Checking
LED status, as requested and guided by the Customer.



  

					
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 Appendix 4 - Roles & Responsibilities of 

Intelsat and Gogo for VNO and Hub Lease Service Options 

 

			
	 Hardware
	  	 Hub Lease

	iDirect hub hardware investment (Hub chassis, line cards, back-up line cards and protocol processors)	  	Intelsat
	IP hardware infrastructure at teleports (switches, routers etc.)	  	Gogo
	Investment in GNMS	  	Gogo
	NMS client software investment	  	Gogo
	Procurement of equipment co-located at Intelsat Teleport	  	Gogo
	Procurement of aircraft terminals	  	Gogo
		
	 Services
	  	 Hub Lease

	Space segment sizing and hub commissioning	  	Intelsat
	Commissioning of routers, switches etc	  	Gogo
	Teleport services (RF uplink and downlink)	  	Intelsat
	Intelsat Internet backbone connectivity	  	Intelsat
	Intelsat MPLS, Metro Ethernet, VPN commissioning	  	Intelsat
	Set up and modification of carriers in NMS with iBuilder	  	Gogo
	Set up and modification of traffic profiles in NMS with iBuilder	  	Gogo
	Network management and monitoring with iMonitor	  	Gogo
	Software upgrades	  	Gogo
	Repair and replacement of failed iDirect hub hardware	  	 Intelsat
 after notification by Gogo

	Repair and replacement of failed teleport hardware (excluding iDirect hub hardware – see above)	  	Intelsat
	 Remote site configuration in NMS with iBuilder:

• Set up / modification of assignment of remotes to carriers

• Set up / modification of QOS profiles
	  	Gogo
	Remote equipment installation	  	Gogo
	Cross-polarization isolation and 1 dB compression tests (or comparable tests if unavailable due to antenna limitations)	  	Gogo with support of Intelsat
	CMC	  	
		
	 Hardware
	  	 Hub Lease

	Generation of the option files required for the iDirect modem configuration through iBuilder	  	Gogo. Intelsat support where
necessary
	Loading of the option file on the remote iDirect modem and upgrade of this option file if required	  	Gogo
	Remote software compatibility	  	Gogo
	Remote equipment maintenance	  	Gogo
	Remote software version	  	Gogo
	Remote software upgrade	  	 Over the air by Gogo
 Remote support by Gogo

	Installation, co-location, management and maintenance of co-located equipment at Intelsat Teleport	  	Gogo
	Integration of traffic via non-Intelsat teleports and non-Intelsat satellite capacity with this proposed network	  	Gogo
	Integration of traffic via Intelsat teleports and non-Intelsat satellite capacity with this proposed network	  	Intelsat
	Creation of beam map files in support of automatic beam switching	  	 Intelsat
 (for Intelsat satellites only)

	Setting up of helpdesk and Level 1 support to end users*	  	Gogo
	Training of end users	  	Gogo
	Local and national licensing	  	Gogo
	Level 1 support to end users*	  	Gogo
	24 x 7 Level 2 support*	  	Gogo
	24 x 7 Level 3 support*	  	Intelsat
	Application support	  	Gogo

 Support Levels for Network Broadband Service 

 

			
	 Support Level
	  	 Description of Support

	 Level 1
	  	All end-user support including initial site configuration, subsequent equipment trouble shooting and site-specific technical & QOS issues
	 Level 2
	  	Support related to remote configuration issues in the NMS such as assignment or modification of a carrier or a QoS profile to a remote in the NMS.
	 Level 3
	  	Customer support related to network wide issues as carrier configuration issues, QoS profile configuration issues, space segment, or hub equipment and hub IP configuration
issues.
	 Level 4
	  	Vendor support related to network wide issues which require software, firmware, or hardware modification/upgrade


  

					
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 Appendix 5 - Additional Terms & Conditions 

 

	1.	[***] 

  

	2.	[***] 

  

	3.	Furthermore, the incremental growth may also require charges for additional space segment resources which are not included in the above calculations.



  

					
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