EX-10.1.34



 Exhibit 10.1.34 

THE USE OF THE FOLLOWING NOTATION IN THIS EXHIBIT INDICATES THAT THE CONFIDENTIAL PORTION HAS BEEN OMITTED PURSUANT TO A REQUEST FOR
CONFIDENTIAL TREATMENT AND THE OMITTED MATERIAL HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION: [***] 
 IntelsatONESM
Network Broadband 
 Service Order No. 25811 

 

					
	  	 	 Intelsat Information:
	  	 Customer Information:

	Name:	 	Intelsat Corporation (“Intelsat”)	  	Gogo LLC (“Customer”)
	Place/Type of Organization:	 	A Delaware corporation	  	A Delaware corporation
	Address:	 	3400 International Drive, NW	  	1250 N. Arlington Heights Road
	City/Country:	 	Washington, DC 20008, USA	  	Itasca, IL 60143
	Attention:	 	Suzette Schmidt	  	Mr. Anand Chari
	Telephone:	 	+1-202-944-6827	  	+1-630-647-1414
	Facsimile:	 	+1-202-944-7529	  	+1-630-285-0191
	E-mail:	 	suzette.schmidt@intelsat.com	  	achari@gogoair.com
	 Type of Service Order:
	 	New Service
	Master Service Agreement	 	 Master Service Agreement No: 21078, dated 25-Aug-2008
 Account No: 123639

	Service Start Date (SSD)	 	 15-Feb-2013
 Note:
Intelsat reserves the right to reschedule/postpone the SSD if this Service Order is returned less than 6 business days before the stated SSD. Billing will commence on the SSD whether the Service commences or not, unless any delay Is caused solely
and directly by Intelsat.

	Service End Date (SED)	 	 14-Oct-2018
 Note:
If the SSD Is delayed, the SED date will also be delayed by the same duration. The term of service will remain unchanged.

	Monthly Recurring Charge (MRC)	 	See below Service and Payment Schedule
	Monthly Recurring Charge (NRC)	 
	Deposit/Collateral	 	[***]
	Billing Method	 	Monthly in advance
	Appendices	 	 Appendix 1A: Service Details — Mountainside Teleport Master
 Appendix 2A: Operational Contact Details
 Appendix 3A: Co-Location Service Details

Appendix 1B: Service Details — Ellenwood Teleport Master
 Appendix 2B: Operational Contact Details
 Appendix 3B: Co-Location Service Details

Appendix 1C: Service Details — Napa Teleport Master
 Appendix 2C: Operational Contact Details
 Appendix 3C: Co-Location Service Details

Appendix 1D: Service Details — Perth Teleport Master
 Appendix 2D: Operational Contact Details
 Appendix 3D: Co-Location Service Details

Appendix 1E: Service Details — Kumsan Teleport Master
 Appendix 2E: Operational Contact Details
 Appendix 3E: Co-Location Service Details

Appendix 1F: Service Details — Brazil Teleport Master
 Appendix 2F: Operational Contact Details
 Appendix 3F: Co-Location Service Details

Appendix 4: Roles & Responsibilities of Intelsat and Customer
 Appendix 5: Additional Terms & Conditions










					
	 Service and Payment
Schedule

	 SVOs
	  	 NRC
	  	 MRC

	513075-101-1	  	[***]	  	[***]
	513075-101-2	  	[***]	  	[***]
	513075-102	  	[***]	  	[***]
	513075-103	  	[***]	  	[***]
	513075-104	  	[***]	  	[***]
	51.3075-201	  	[***]	  	[***]
	513075-202	  	[***]	  	[***]
	513075-203	  	[***]	  	[***]
	513075-204	  	[***]	  	[***]
	513075-301-1	  	[***]	  	[***]
	513075-301-2	  	[***]	  	[***]
	513075-301-3	  	[***]	  	[***]
	513075-302	  	[***]	  	[***]
	513075-303	  	[***]	  	[***]
	513075-304	  	[***]	  	[***]
	513075-401	  	[***]	  	[***]
	513078-402	  	[***]	  	[***]
	513075-403	  	[***]	  	[***]
	513075-404	  	[***]	  	[***]
	513075-501	  	[***]	  	[***]
	513075-502	  	[***]	  	[***]
	513075-503	  	[***]	  	[***]
	513075-504	  	[***]	  	[***]
	513075-601	  	[***]	  	[***]
	513075-602	  	[***]	  	[***]
	5130.75-603	  	[***]	  	[***]
	513075-604	  	[***]	  	[***]
		  	  
	  	  

	TOTALS	  	[***]	  	[***]
		  	  
	  	  


 By signing and returning this Service Order 25811 (“Service Order”) to Intelsat, Customer Is making an
offer to purchase the service described in this Service Order (“Service”) from Intelsat. When executed by Intelsat this Service Order shall become binding. Provision of the Service is subject to Intelsat receiving from Customer any
required Deposit/Collateral specified In a form acceptable to Intelsat at least fifteen (15) calendar days prior to the Service Start Date. Intelsat may apply the Deposit/Collateral paid hereunder to cover any outstanding payments due by
Customer to Intelsat under this Service Order or any other Service Order subject to the terms and conditions of the MSA set forth above. Intelsat shall return any remaining Deposit/Collateral or security to Customer once all Services under the MSA
have been terminated and liabilities have been settled. This Service Order incorporates the Appendices listed above, and the applicable Service Descriptions for the Service which are available at https://my.Intelsat.com and which may be
revised from time to time by Intelsat. This Service Order and the Service are subject to the terms and conditions of the Master Service Agreement (“MSA”) referenced above. In the event of a conflict between this Service Order and
the MSA, this Service Order shall control. 
  

									
	INTELSAT	 		 	CUSTOMER
					
	By:	 	 /s/ Patricia Casey
	 		 	By:	 	 /s/ Anand Chari

					
	Name:	 	 Patricia A. Casey
	 		 	Name:	 	 Anand K. Chari

					
	Title:	 	 SVP & Deputy General Counsel
	 		 	Title:	 	 CFO

					
	Date:	 	 November-20-2012
	 		 	Date:	 	 11/19/12



  

					
		  	Intelsat Confidential and Proprietary	  	Page 2 of 34









 Appendix 1A - Service Details 

Mountainside Teleport Master 
  

			
	Service type	  	x VNO (as a Hub Lease)
	Service Mode (choose one)	  	 x Evolution DVB-S2 with ACM
 (iDX 2.0.1 or higher)

	Operating software version	  	x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at Installation and
thereafter the Customer will be free to utilize any software they require.
	Group QoS (choose one)	  	 x Hub Lease
 (see appendix for details)

	

 Service ID No. 513075.101-1 Uplink/Downlink and Hub (NBB-T) 

 

					
	 Satellite & location
	  	Satellite: IS-21	  	Location: 302°E
	 Transponder No.
	  	 Intelsat to Customer site: MO29K
 (Forward)
	  	 Customer site to Intelsat: MO29K
 (Return)

	Beam	  	Mobility Beam (MOKV/MOKH)
	Service IP data rate (kbps)	  	 Initial configuration:
 Forward Minimum IP Data rate: To be determined as mutually agreed upon
 Return IP Data rate:
To be determined as mutually agreed upon
 Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used)

	Total bandwidth required (MHz)	  	Refer to OSC# 511905 SO# 25550
	Maximum number of remote Sites	  	 To Be Determined

([***] per Mbps aggregate (min IP data rate + return IP rate))

	CPT details	  	 Modem type and model No:

Antenna Size:           m
 G/T (mid-band)        dB/K
	  	 BUC/HPA size:          w
 Tx gain (mid-band)    dBi

	Service coverage area	  	Atlantic Ocean Region
	Hub equipment	  	 Number of Protocol Processor: 2
 Number of NMS: 0
 Number of Line Card: 3 XLC-11 (1 shelf spare card XLC-11 per
Teleport)

	Service demarcation points	  	 Point A: One cm in front of the customer antenna feed 
 Point B: IFL connection to chassis 
 Point C: Ethernet connection of chassis

 Point Z: Intelsat Internet access router port


 Service ID No. 513075-101-2 Uplink/Downlink and Hub (NBB-T) 

 

					
	Satellite & location	  	Satellite: IS-27	  	Location: 304.5E
	Transponder No.	  	 Intelsat to Customer site: AT29K
 (Forward)
	  	 Customer site to Intelsat: AT29K
 (Return)

	Beam	  	North Atlantic Beam (NATKH/NATKV)
	Service IP data rate (kbps)	  	 Initial configuration: 
 Forward Minimum IP Data rate: To be determined as mutually agreed upon
 Return IP Data rate: To be
determined as mutually agreed upon
 Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used)

	Total bandwidth required (MHz)	  	Reference OSC# 511907 SO# 25426
	Maximum number of remote Sites	  	 To Be Determined

([***] per Mbps aggregate (min IP data rate + return IP rate))

	CPT details	  	 Modem type and model No:

Antenna Size:           m
 G/T (mid-band) dB/K
	  	 BUCIHPA size:          w
 Tx gain (mid-band) dBi

	Service coverage area	  	Atlantic Ocean Region
	Hub equipment	  	 Number of Protocol Processor:0 (See 513075-101-1)
 Number of NMS: 0
 Number of Line Card: 3 XLC-11

	Service demarcation points	  	 Point A: One cm in front of the customer antenna feed 
 Point B: IFL connection to chassis 
 Point C: Ethernet connection of chassis

 Point Z: Intelsat Internet access router port



  

					
		  	Intelsat Confidential and Proprietary	  	Page 3 of 34









 Service ID No. 513075-102 Co-Location 

 

			
	Co-location	  	  ̈ N/A
 x Yes (see Co-Location Service details)


 Service ID No. 513075.103 Ethernet Private Line Connectivity 

 

			
	Fiber extension between POPs or Teleports	  	x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions)
	Local loop	  	  ̈ N/A
  ̈ To be provided by Customer                Local loop provider:

 ̈ Ready     ̈ Expected to be delivered
by [DD Month]
 Terminating Location (Interconnection point with Intelsat): (addresses are provided in Section VII)

Patch panel at Intelsat Teleport:
  ̈ Fuchsstadi  ̈ Ellenwood x Mountainside  ̈ Riverside  ̈ Napa  ̈ Bouen  ̈ Kumsan
  ̈ Perth  ̈ Brazil
 Patch panel at Intelsat POP:
  ̈ McLean  ̈ London  ̈ Frankfurt x New York  ̈ Los Angeles  ̈ Atlanta  ̈ Seoul  ̈ Various
 Circuit Type: E1  ̈     T1  ̈        T3/DS3  ̈  Ethernet Private Line x
 Note: E3 interface is not available at POPs
Number of Circuits :
  ̈ To be provided by Intelsat
 Terminating Location (Customer end location):

NPAINXX or phone number:                    Suite/Rack
No.:        Address:


 Service ID No. 513075-104 
  

			
	Internet Access	  	x Yes Data Rate = [***] Mbps

 When Adaptive Code and Modulation (“ACM”) is not employed, the Maximum IP Data Rate will be equal to the
Minimum IP Data Rate, 
 When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the minimum modulation scheme
(see Forward Carrier Parameters) and the Return IP Data Rate (s). 
 Additional forward IP data rate, achieved through the use of ACM up to the
Forward Maximum IP Data Rate is provided on a best effort basis. The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps 

Notes: 
  

	 	•	 	 Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri¬Hocquenghem (BCH) codes.
This results in a higher FEC overhead reflected In link budgets by the global code rate. 


  

	 	•	 	 Intelsat Network Broadband Service supports VolP and VPN by enabling clear dedicated access channel between the network hub and remote site modem.
VolP/VPN support over Intelsat Network Broadband Service is limited to transport of VolP packets from the remote VSAT Units Ethernet port to Intelsat’s multi-homed Internet backbone. Selection of a VolP service provider and termination with
them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-user’s end-to¬end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up
VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc. 



  

					
		  	Intelsat Confidential and Proprietary	  	Page 4 of 34









 Appendix 2A- Operational Contact Details 

Customer Technical Contact 
  

			
	Name	 	Bryan Lauer, VP Systems Engineering
	Phone	 	+1-630- 647-1429
	Fax	 	N/A
	Mobile	 	+1-630-886-7054
	E-mail address	 	blauer@gogcair.com

 Customer End User 
  

			
	Name	 	Gogo LLC, Network Operations Center
	Manager	 	NOC Engineer on Duty
	Address	 	1250 North Arlington Heights Rd
	Country	 	USA
	Phone	 	1 866 943 4662
	Mobile	 	N/A
	Fax	 	N/A
	E-mail address	 	noc@aircell.com

 Customer Earth Station Contact 
  

			
	Earth Station Name	 	Same as End User
	Earth Station Manager	 	
	Street address	 	
	City	 	
	Country	 	
	Phone	 	
	Fax	 	
	Mobile	 	
	E-mail address	 	

 Intelsat Contact Details 
  

			
	Intelsat Teleport address	 	x Mountainside Teleport, 17625 Technology Blvd., Hagerstown, MD 21740, USA
	Intelsat POP address	 	 x New York POP, Level 3, 111 8th Avenue, Suite 304, New York, NY 10011, USA

x Various - For network diversity

	Sales Director	 	 Name: Alasdair Calder
 Tel:
(202) 944-6824
 Email: alasdaircalder@intelsat.com

	Sales Engineer	 	 Name: Jeff Kimble
 Tel: (202)
944-6805
 Email: Jeff.kimble@intelsat.com

	Provisioning Team	 	 dsp@Intelsat.com

doc@intelsat.com (24 x7 x 365)



  

					
		  	Intelsat Confidential and Proprietary	  	Page 5 of 34









 Appendix 3A – Mountainside Co-Location Service Details 

Intelsat co-location services are provided subject to the terms and conditions of Intelsat’s Customer Co-Location Services Handbook which can be
located at https://my.intelsal.com/ files/resources/Collocation-Handbook 6ApriI2010.pdf. Intelsat shall provide one (1) Transmit and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in
page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +1- 5dB. If Customer requires greater Receive Power level, upon request Intelsat can provide increased amplified signal for an additional charge.

  

											
	 Co-location site name
	 	  	  	 Name:  Mountainside Teleport

	List of equipment	 	 No.
	  	 Vendor
	  	 Equipment Type/Model No.
	  	 Quantity
	  	 Rack Units

	Note 1: Intelsat requires an exhaustive	 	[***]	  	[***]	  	[***]	  	[***]	  	[***]
	inventory of the equipment to be installed at	 	[***]	  	[***]	  	[***]	  	[***]	  	[***]
	Intelsat Teleport.	 	[***]	  	[***]	  	[***]	  	[***]	  	[***]
	Note 2: All co-located equipment must be 19	 	[***]	  	[***]	  	[***]	  	[***]	  	[***]
	Inches rack mountable	 	5	  		  		  		  	
	Note 3: Intelsat does not bear any import	 	6	  		  		  		  	
	VAT, duties or shipment costs applicable to	 	7	  		  		  		  	
	the equipment not owned by Intelsat and	 	8	  		  		  		  	
		 		  	  
	  	  
	  	  
	  	  

	delivered to any Intelsat facility.	 	Total
		 		  	  
	  	  
	  	  
	  	  


  

					
	 Item
	 	 Service-Details
	 	 Notes / Service terms

	No. of rack units (RU)/rack	 	 11 RU(s)
 1 Rack(s)

Racks to be provided
  ̈ By Customer
 x by Intelsat
	 	All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsat’s Customer Co-location Handbook for rack height for the selected
teleport.
	No. of power outlets	 	Customer supplied PDU	 	 The number of allowable power outlets without extra charge is limited to 1 per RU,

4 per half rack and 8 per full rack on the same power source. Additional power outlets are available in increments of 8 and are subject to an additional
MRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*)

	No. of power sources	 	2 power sources	 	The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each
additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*)
	Total power consumption	 	2x20 Amps power sources each (total 40Amps)	 	The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps Increment and an
additional MRC of [***] per RU, [***] half rack and [***] per full rack. (*)
	Remote access	 	  ̈ Incoming dial-up access Number of lines:

x Internet access
 Data rate:[***] Kbit/s
  ̈ Not
required
	 	 Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for
remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).
  

Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the
amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*)



  

					
		  	Intelsat Confidential and Proprietary	  	Page 6 of 34










					
	 Item
	 	 Service-Details
	 	 Notes / Service terms

	Cross-connect required to other customer	 	 x Yes - Customer agrees to be responsible for the interconnection to

CenturyLink located at 111 8th Ave., NYC
	 	The other customer authorization must be provided to Intelsat to establish the cross-connect.
	No. of Teleport access cards	 		 	Intelsat shall provide the Customer access to its Teleport for Installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat
SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service
detailed in this Service Order.
	Assistance required for equipment installation	 	 ̈ Yes        x No	 	Intelsat’s co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers’ co-located equipment. Any such assistance must be
requested separately and is charged as per level 1 support charges presented In row 11 below.

  

	(*)	Please contact our Provisioning team at dsp@intelsat.com for your additional power, power outlets and remote access requirements, if any.


 2. A separate invoice will be Issued for these above additional requirements. 

 

					
	 Item
	  	 Level 1 support charges per hour
	  	 Level 1 support details

	Level 1 support	  	 7 days a week 0800-1700: [***] (local time)
 Note: Level 1 support labor is not Included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special
labor or material expenses will be charged at cost incurred [***].
	  	 Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:

 
 •   Re-booting of
Customer equipment.
  

•   Changing cards as guided by Customer.

 
 •   Customer must
provide spare cards.
  

•   Swapping cards as advised by Customer.

 
 •   Checking LED status,
as requested and guided by the Customer.



  

					
		  	Intelsat Confidential and Proprietary	  	Page 7 of 34









 Appendix 1B — Service Details 

Ellenwood Teleport Master 
  

			
	Service type	  	x VNO (as a Hub Lease)
	Service Mode (choose one)	  	 x Evolution DVB-S2 with ACM
 (iDX 2.0.1 or higher)

	Operating software version	  	x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at Installation and
thereafter the Customer will be free to utilize any software they require.
	Group QoS (choose one)	  	 x Hub Lease
 (see appendix for details)


 Service ID No. 513075-201 Uplink/Downlink and Hub (NBB-T) 

 

					
	Satellite & location	  	Satellite: IS-14	  	Location: 315E
	Transponder No.	  	 Intelsat to Customer site: AM18K
 (Forward)
	  	 Customer site to Intelsat: AM18K
 (Return)

	Beam	  	Americas Beam (AMKV/AMKH)
	Service IP data rate (kbps)	  	 Initial configuration:
 Forward Minimum IP Data rate: To be determined as mutually agreed upon
 Return IP Data rate:
To be determined as mutually agreed upon
 Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used)

	Total bandwidth required (MHz)	  	Refer to OSC# 511938 SO# 25438
	Maximum number of remote Sites	  	 To Be Determined

([***] per Mbps aggregate (min IP data rate + return IP rate))

	CPT details	  	 Modem type and model No:

Antenna Size:            m
 G/T (mid-band)         dB/K
	  	 BUC/HPA size:            w

Tx gain (mid-band)      dBi

	Service coverage area	  	Americas Region
	Hub equipment	  	 Number of Protocol Processor: 2
 Number of NMS: 0
 Number of Line Card: 3 XLC-11 (1 shelf spare card XLC-11 per
Teleport)

	Service demarcation points	  	 Point A: One cm in front of the customer antenna feed 
 Point B: IFL connection to chassis 
 Point C: Ethernet connection of chassis

 Point Z: Intelsat Internet access router port


 Service ID No. 513075-202 Co-Location 

 

			
	Co-location	  	  ̈ N/A
 x Yes (see Co-Location Service details)


 Service ID No. 513075.-203 Ethernet Private Line Connectivity 

 

			
	Fiber extension between POPs or Teleports	  	  ̈ N/A
 x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions)

	Local loop	  	  ̈ N/A
  ̈ To be provided by Customer                    Local
loop provider:
  ̈ Ready     ̈
Expected to be delivered by [DD Month]
 Terminating Location (Interconnection point with Intelsat): (addresses are provided In Section
VII)
 Patch panel at Intelsat Teleport:

 ̈ Fuchsstadt x Ellenwood
 ̈ Mountainside  ̈ Riverside  ̈ Napa  ̈ Bouen  ̈ Kumsan
  ̈ Perth
 ̈ Brazil
 Patch panel at Intelsat POP:
  ̈ McLean  ̈ London  ̈ Frankfurt x New York  ̈ Los Angeles  ̈ Atlanta  ̈ Seoul x Various
 Circuit Type: E1
 ̈      T1  ̈            T3/DS3
 ̈ Ethernet Private Line x
 Note: E3 interface is not available at POPs
Number of Circuits :
  ̈ To be provided by Intelsat
 Terminating Location (Customer end location):

NPAINXX or phone number:                    Suite/Rack
No.:            Address:


 Service ID No. 513075-204 
  

			
	Internet Access	  	x Yes Data Rate = [***] Mbps


  

					
		  	Intelsat Confidential and Proprietary	  	Page 8 of 34









 When Adaptive Code and Modulation (“ACM”) is not employed, the Maximum IP Data Rate will be equal
to the Minimum IP Data Rate. When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s). Additional forward IP data rate,
achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis. The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps 
 Notes: 
  

	 	•	 	 Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri¬Hocquenghem (BCH) codes.
This results in a higher FEC overhead reflected In link budgets by the global code rate. 


  

	 	•	 	 Intelsat Network Broadband Service supports VolP and VPN by enabling clear dedicated access channel between the network hub and remote site modem.
VolP/VPN support over Intelsat Network Broadband Service is limited to transport of VolP packets from the remote VSAT Units Ethernet port to Intelsat’s multi-homed Internet backbone. Selection of a VolP service provider and termination with
them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-user’s end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up
VolP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc. 



  

					
		  	Intelsat Confidential and Proprietary	  	Page 9 of 34









 Appendix 2B: Operational Contact Details 

Customer Technical Contact 
  

			
	Name	  	Bryan Lauer, VP Systems Engineering
	Phone	  	+1-630- 647-1429
	Fax	  	N/A
	Mobile	  	+1-630-886-7054
	E-mail address	  	blauer@gogoair.com

 Customer End User 
  

			
	Name	  	Gogo LLC, Network Operations Center
	Helpdesk Manager	  	NOC Engineer on Duty
	Address	  	1250 North Arlington Heights Rd
	Country	  	USA
	Phone	  	+1 866 943 4662
	Mobile	  	N/A
	Fax	  	N/A
	E-mail address	  	noc@aircell.com

 Customer Earth Station Contact 
  

			
	Earth Station Name	  	Same as End User Helpdesk
	Earth Station Manager	  	
	Street address	  	
	City	  	
	Country	  	
	Phone	  	
	Fax	  	
	Mobile	  	
	E-mail address	  	

 Intelsat Contact Details 
  

			
	Intelsat Teleport address	  	x Ellenwood Teleport, 2857 Fork Creek Church Road, Ellenwood, GA 30294, USA
	Intelsat POP address	  	 x New York POP, Level 3, 111 8th Avenue, Suite 304, New York, NY 10011, USA

xVarious - For network diversity

	Sales Director	  	 Name: Alasdair Calder
 Tel:
(202) 944-6824
 Email: alasdaircalder@intelsat.com

	Sales Engineer	  	 Name: Jeff Kimble
 Tel: (202)
944-6805
 Email: Jeff.kimble@intelsat.com

	Provisioning Team	  	 dsp@Intelsat.com

doc@intelsat.com (24 x7 x 365)



  

					
		  	Intelsat Confidential and Proprietary	  	Page 10 of 34









 Appendix 3B — Ellenwood Co-Location Service Details 

Intelsat co-location services are provided subject to the terms and conditions of Intelsat’s Customer Co-Location Services Handbook which can be
located at https://my.intelsat.com/ files/resources/Collocation-Handbook 6ApriI2010.pdf. Intelsat shall provide one (1) Transmit and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in
page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +1- 5dB. If Customer requires greater Receive Power level, upon request Intelsat can provide increased amplified signal for an additional charge.

  

											
	 Co-location site name
	  	 Name: Ellenwood Teleport

	List of equipment	  	 No.
	  	 Vendor
	  	 Equipment Type/Model No.
	  	 Quantity
	  	 Rack Units

	Note 1: Intelsat requires an exhaustive	  	1	  	[***]	  	[***]	  	[***]	  	[***]
	inventory of the equipment to be installed at	  	2	  	[***]	  	[***]	  	[***]	  	[***]
	Intelsat Teleport.	  	3	  	[***]	  	[***]	  	[***]	  	[***]
	Note 2: All co-located equipment must be 19	  	4	  	[***]	  	[***]	  	[***]	  	[***]
	inches rack mountable	  	5	  		  		  		  	
	Note 3: Intelsat does not bear any import	  	6	  		  		  		  	
	VAT, duties or shipment costs applicable to	  	7	  		  		  		  	
	the equipment not owned by Intelsat and	  	8	  		  		  		  	
		  		  	  
	  	  
	  	  
	  	  

	delivered to any Intelsat facility.	  	Total
		  		  	  
	  	  
	  	  
	  	  


  

					
	 Item
	 	 Service-Details
	 	 Notes / Service terms

	No. of rack units (RU)/rack	 	 11 RU(s)
 1 Rack(s)

Racks to be provided
  ̈ By Customer
 x by Intelsat
	 	All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsat’s Customer Co-location Handbook for rack height for the selected
teleport.
	No. of power outlets	 	Customer supplied PDU	 	 The number of allowable power outlets without extra charge is limited to 1 per RU,

4 per half rack and 8 per full rack on the same power source. Additional power outlets are available in increments of 8 and are subject to an additional
NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*)

	No. of power sources	 	2 power sources	 	The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each
additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*)
	Total power consumption	 	2x20 Amps power sources each (total 40Amps)	 	The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps Increment and an
additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*)
	Remote access	 	  ̈ Incoming dial-up access Number of lines:

x Internet access
 Data rate:[***] Mbit/s
  ̈ Not
required
	 	 Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for
remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).
  

Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the
amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*)



  

					
		  	Intelsat Confidential and Proprietary	  	Page 11 of 34










					
	 Item
	  	 Service-Details
	  	 Notes / Service terms

	Cross-connect required to other customer	  	 x Yes - Customer agrees to be responsible for the interconnection to

CenturyLink located at 111 8th Ave., NYC
	  	The other customer authorization must be provided to Intelsat to establish the cross-connect.
	No. of Teleport access cards	  		  	Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat
SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service
detailed in this Service Order.
	Assistance required for equipment installation	  	 ̈ Yes        x No	  	Intelsat’s co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers’ co-located equipment. Any such assistance must be
requested separately and is charged as per level 1 support charges presented In row 11 below.


	(*)	Please contact our Provisioning team at dsp@intelsat.com for your additional power, power outlets and remote access requirements, if any.


 2. A separate invoice will be Issued for these above additional requirements. 

 

					
	 Item
	  	 Level 1 support charges per hour
	  	 Level 1 support details

	Level 1 support	  	 7 days a week 0800-1700: [***] (local time)
 Note: Level 1 support labor is not Included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special
labor or material expenses will be charged at cost incurred [***].
	  	 Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:

 
 •   Re-booting of
Customer equipment.
  

•   Changing cards as guided by Customer.

 
 •   Customer must
provide spare cards.
  

•   Swapping cards as advised by Customer.

 
 •   Checking LED status,
as requested and guided by the Customer.



  

					
		  	Intelsat Confidential and Proprietary	  	Page 12 of 34









 Appendix IC — Service Details 

Napa Teleport Master 
  

			
	Service type	  	x VNO (as a Hub Lease)
	Service Mode (choose one)	  	 x Evolution DVB-S2 with ACM
 (iDX 2.0.1 or higher)

	Operating software version	  	x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at Installation and
thereafter the Customer will be free to utilize any software they require.
	Group QoS (choose one)	  	 x Hub Lease
 (see appendix for details)


 Service ID No. 513075-301-1 Uplink/Downlink and Hub (NBB-T) 

 

					
	Satellite & location	  	Satellite: IS-19	  	Location: 166E
	Transponder No.	  	 Intelsat to Customer site: NW30K
 (Forward)
	  	 Customer site to Intelsat: NW30K
 (Return)

	Beam	  	North West Pacific Beam (NWKPV/NWKPH)
	Service IP data rate (kbps)	  	 Initial configuration: 
 Forward Minimum IP Data rate: To be determined as mutually agreed upon
 Return IP Data rate: To be
determined as mutually agreed upon
 Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used)

	Total bandwidth required (MHz)	  	Refer to OSC# 25426 SO# 511903
	Maximum number of remote Sites	  	 To Be Determined

([***] per Mbps aggregate (min IP data rate + return IP rate))

	CPT details	  	 Modem type and model No:

Antenna Size:            m
 G/T (mid-band)         dB/K
	  	  
 BUC/HPA
size:            w
 Tx gain
(mid-band)      dBi

	Service coverage area	  	Pacific Ocean Region
	Hub equipment	  	 Number of Protocol Processor: 2
 Number of NMS: 0
 Number of Line Card: 3 XLC-11 (1 shelf spare card XLC-11 per
Teleport)

	Service demarcation points	  	 Point A: One cm in front of the customer antenna feed 
 Point B: IFL connection to chassis 
 Point C: Ethernet connection of chassis

 Point Z: Intelsat Internet access router port


 Service ID No. 513075-301-2 Uplink/Downlink and Hub (NBB-T) 

 

					
	Satellite & location	  	Satellite: IS-19	  	Location: 166E
	Transponder No.	  	 Intelsat to Customer site: NEP32K
 (Forward)
	  	 Customer site to Intelsat: NEP32K
 (Return)

	Beam	  	North East Pacific Beam (NEPKH/NEPKKV)
	Service IP data rate (kbps)	  	 Initial configuration: 
 Forward Minimum IP Data rate: To be determined as mutually agreed upon
 Return IP Data rate: To be
determined as mutually agreed upon
 Forward Maximum’ IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not
used)

	Total bandwidth required (MHz)	  	Reference OSC# 25426 SO#511901
	Maximum number of remote Sites	  	To Be Determined ([***] per Mbps aggregate (min IP data rate + return IP rate))
	CPT details	  	 Modem type and model No:

Antenna Sze:            m
 G/T (mid-band) dB/K
	  	  
 BUC/HPA
size:          w
 Tx gain (mid-band) dBi

	Service coverage area	  	Pacific Ocean Region
	Hub equipment	  	 Number of Protocol Processor:0
 Number of NMS: 0
 Number of Line Card: 3 XLC-11

	Service demarcation points	  	 Point A: One cm in front of the customer antenna feed 
 Point B: IFL connection to chassis 
 Point C: Ethernet connection of chassis

 Point Z: Intelsat Internet access router port



  

					
		  	Intelsat Confidential and Proprietary	  	Page 13 of 34









 Service ID No. 513075-301-3 Uplink/Downlink and Hub (NBB-T) 

 

					
	Satellite & location	  	Satellite: IS-19	  	Location: 166E
	Transponder No.	  	 Intelsat to Customer site: SW3K
 (Forward)
	  	 Customer site to Intelsat: SW3K
 (Return)

	Beam	  	South West Pacific Beam (SWPKH/NSWPKV)
	Service IP data rate (kbps)	  	 Initial configuration: 
 Forward Minimum IP Data rate: To be determined as mutually agreed upon
 Return IP Data rate: To be
determined as mutually agreed upon
 Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used)

	Total bandwidth required (MHz)	  	Reference OSC# 25426 SO#511906
	Maximum number of remote Sites	  	 To Be Determined

([***] per Mbps aggregate (min IP data rate + return IP rate))

	CPT details	  	 Modem type and model No:

Antenna Size:            m
 G/T (mid-band) dB/K
	  	  
 BUC/HPA
size:            w
 Tx gain (mid-band) dBi

	Service coverage area	  	Atlantic Ocean Region
	Hub equipment	  	 Number of Protocol Processor:0
 Number of NMS: 0
 Number of Line Card: 3 XLC-11

	Service demarcation points	  	 Point A: One cm in front of the customer antenna feed 
 Point B: IFL connection to chassis 
 Point C: Ethernet connection of chassis

 Point Z: Intelsat Internet access router port


 Service ID No. 513075-302 Co-Location 

 

			
	Co-location	  	x Yes (see Co-Location Service details)

 Service ID No. 513075-302 Ethernet Private Line Connectivity 

 

			
	Fiber extension between POPs or Teleports	  	  ̈ N/A
 x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions)

	Local loop	  	  ̈ N/A
  ̈ To be provided by Customer Local loop provider:
  ̈ Ready     ̈ Expected to be delivered by [DD Month]
 Terminating Location (Interconnection point with Intelsat): (addresses are provided In Section VII)
 Patch panel at Intelsat Teleport:
  ̈ Fuchsstadt  ̈ Ellenwood  ̈ Mountainside  ̈ Riverside x Napa  ̈ Bouen  ̈ Kumsan

 ̈ Perth  ̈ Brazil

Patch panel at Intelsat POP:
  ̈ McLean  ̈ London  ̈ Frankfurt x New York  ̈ Los Angeles  ̈ Atlanta  ̈ Seoul x Various

Circuit Type: E1  ̈      T1
 ̈         T3/DS3  ̈  Ethernet Private Line
x
 Note: E3 interface is not available at
POPs
Number of Circuits :
  ̈ To be provided by Intelsat

Terminating Location (Customer end location):
 NPA/NXX or phone number:                    Suite/Rack
No.:              Address:


 Service ID No. 513075-304 
  

			
	Internet Access	  	x Yes Data Rate = [***] Mbps

 
 When Adaptive Code and Modulation
(“ACM”) is not employed, the Maximum IP Data Rate will be equal to the Minimum IP Data Rate. When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the minimum modulation scheme (see Forward Carrier
Parameters) and the Return IP Data Rate (s). Additional forward IP data rate, achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis. The Minimum IP Data Rate must result in a symbol rate of no less
than 1MSps 
 Notes: 

	 	•	 	 Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri¬Hocquenghem (BCH) codes.
This results in a higher FEC overhead reflected in link budgets by the global code rate. 


  

	 	•	 	 Intelsat Network Broadband Service supports VolP and VPN by enabling clear dedicated access channel between the network hub and remote site modem.
VolP/VPN support over Intelsat Network Broadband Service is limited to transport of VolP packets from the remote VSAT Unit’s Ethernet port to Intelsat’s multi-homed Internet backbone. Selection of a VolP service provider and termination
with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-user’s end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up
VolP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc. 



  

					
		  	Intelsat Confidential and Proprietary	  	Page 14 of 34









 Appendix 2C: Operational Contact Details 

Customer Technical Contact 
  

			
	Name	  	Bryan Lauer, VP Systems Engineering
	Phone	  	+1-630- 647-1429
	Fax	  	N/A
	Mobile	  	+1-630-886-7054
	E-mail address	  	blauer@gogoair.com

 Customer End User Helpdesk 
  

			
	Name	  	Gogo LLC, Network Operations Center
	Helpdesk Manager	  	NOC Engineer on Duty
	Address	  	1250 North Arlington Heights Rd
	Country	  	USA
	Phone	  	1 866 943 4662
	Mobile	  	N/A
	Fax	  	N/A
	E-mail address	  	noc@aircell.com

 Customer Earth Station Contact 
  

			
	Earth Station Name	  	Same as End User Helpdesk
	Earth Station Manager	  	
	Street address	  	
	City	  	
	Country	  	
	Phone	  	
	Fax	  	
	Mobile	  	
	E-mail address	  	

 Intelsat Contact Details 
  

			
	Intelsat Teleport address	  	x Napa Teleport, 961 Anselmo Court, Napa, CA 94558, , USA
	Intelsat POP address	  	 x New York POP, Level 3, 111 8th Avenue, Suite 304, New York, NY 10011, USA

x Various - For network diversity

	Safes Director	  	 Name: Alasdair Calder
 Tel:
(202) 944-6824
 Email: alasdaircalder@intelsat.com

	Sales Engineer	  	 Name: Jeff Kimble
 Tel: (202)
944-6805
 Email: Jeff.kimble@intelsat.com

	Provisioning Team	  	 dsp@Intelsat.com

doc@intelsat.com (24 x7 x 365)



  

					
		  	Intelsat Confidential and Proprietary	  	Page 15 of 34









 Appendix 3C — Napa Co-Location Service Details 

Intelsat co-location services are provided subject to the terms and conditions of Intelsat’s Customer Co-Location Services Handbook which can be
located at https://my.intelsat.com/ files/resources/Collocation-Handbook 6April2010.pdf. Intelsat shall provide one (1) Transmit and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in
page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive Power level, upon request Intelsat can provide increased amplified signal for an additional charge.

  

											
	 Co-location site name
	  	 Name: Napa Teleport

	List of equipment	  	 No.
	  	 Vendor
	  	 Equipment Type/Model No.
	  	 Quantity
	  	 Rack Units

	 Note 1: Intelsat requires an exhaustive
	  	1	  	[***]	  	[***]	  	[***]	  	[***]
	 inventory of the equipment to be installed at
	  	2	  	[***]	  	[***]	  	[***]	  	[***]
	 Intelsat Teleport.
	  	3	  	[***]	  	[***]	  	[***]	  	[***]
	 Note 2: All co-located equipment must be 19
	  	4	  	[***]	  	[***]	  	[***]	  	[***]
	 inches rack mountable
	  	5	  		  		  		  	
	 Note 3: Intelsat does not bear any import
	  	6	  		  		  		  	
	 VAT, duties or shipment costs applicable to
	  	7	  		  		  		  	
	 the equipment not owned by Intelsat and
	  	8	  		  		  		  	
		  		  	  
	  	  
	  	  
	  	  

	 delivered to any Intelsat facility.
	  	Total
		  		  	  
	  	  
	  	  
	  	  


  

					
	 Item
	 	 Service Details
	 	 Notes / Service terms

	No. of rack units (RU)/rack	 	 11 RU(s)
 1 Rack(s)

Racks to be provided
  ̈ By Customer
 x by Intelsat
	 	All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsat’s Customer Co-location Handbook for rack height for the selected
teleport.
	No. of power outlets	 	Customer supplied PDU	 	The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are
available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*)
	No. of power sources	 	2 power sources	 	The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each
additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*)
	Total power consumption	 	2x20 Amps power sources each (total 40Amps)	 	The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an
additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*)
	Remote access	 	  ̈ Incoming dial-up access Number of lines

x Internet access
 Data rate: [***] Mbit/s
  ̈ Not
required
	 	 Remote internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for
remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).
  

Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the
amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*)



  

					
		  	Intelsat Confidential and Proprietary	  	Page 16 of 34










					
	 Item
	 	 Service Details
	 	 Notes / Service terms

	Cross-connect required to other customer	 	 x Yes - Customer agrees to be responsible for the interconnection to

CenturyLink located at 111 8th Ave., NYC
	 	The other customer authorization must be provided to Intelsat to establish the cross-connect.
	No. of Teleport access cards	 		 	Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat
SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service
detailed in this Service Order.
	Assistance required for equipment installation	 	 ̈ Yes        x No	 	Intelsat’s co-location MRC and NRC do not include the provision of any labor to assemble and rack mount Customers’ co-located equipment. Any such assistance must be
requested separately and is charged as per level 1 support charges presented in row 11 below.

  

	(*)	1. Please contact our Provisioning team at dsp@intelsat.com for your additional power, power outlets and remote access requirements, if any.


 2. A separate invoice will be issued for these above additional requirements. 

 

					
	 Item
	 	 Level 1 support charges per hour
	 	 Level 1 support details

	Level 1 support	 	 7 days a week 0800-1700: [***] (local time)
 Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional
special labor or material expenses will be charged at cost incurred [***].
	 	 Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:

 
 •    Re-booting of
Customer equipment.
  

•    Changing cards as guided by Customer.

 
 •    Customer must
provide spare cards.
  

•    Swapping cards as advised by Customer.

 
 •    Checking LED
status, as requested and guided by the Customer.



  

					
		  	Intelsat Confidential and Proprietary	  	Page 17 of 34









 Appendix 1D — Service Details 

Perth Teleport Master 
  

			
	Service type	  	x VNO (as a Hub Lease)
	Service Mode (choose one)	  	 x Evolution DVB-S2 with ACM
 (iDX 2.0.1 or higher)

	Operating software version	  	x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at installation and
thereafter the Customer will be free to utilize any software they require.
	Group QoS (choose one)	  	 x Hub Lease
 (see appendix for details)


 Service ID No. 513075-401 Uplink/Downlink and Hub (NBB-T) 

 

					
	Satellite & location	 	Satellite: IS-19	 	Location: 166E
	Transponder No.	 	 Intelsat to Customer site: ANZ9K

                 (Forward)
	 	 Customer site to Intelsat: ANZ9K

                 (Return)

	Beam	 	Australia New Zealand Beam (ANZKH/ANZKV)
	Service IP data rate (kbps)	 	 Initial configuration:
 Forward Minimum IP Data rate: To be determined as mutually agreed upon
 Return IP Data rate: To be
determined as mutually agreed upon
 Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used)

	Total bandwidth required (MHz)	 	Refer to OSC# 25426 SO# 511900
	Maximum number of remote Sites	 	 To Be Determined

([***] per Mbps aggregate (min IP data rate + return IP rate))

	CPT details	 	 Modem type and model No:

Antenna Size:                m

G/T (mid-band)             dB/K
	 	  
 BUC/HPA
size:            w
 Tx gain
(mid-band)      dBi

	Service coverage area	 	Australia New Zealand Region
	Hub equipment	 	 Number of Protocol Processor: 2
 Number of NMS: 0
 Number of Line Card: 3 XLC-11 (1 shelf spare card XLC-11)

	Service demarcation points	 	 Point A: One cm in front of the customer antenna feed 
 Point B: IFL connection to chassis 
 Point C: Ethernet connection of chassis

 Point Z: Intelsat Internet access router port

	
	  
 Service ID No. 513075-402
Co-Location
  

	Co-location	 	x Yes (see Co-Location Service details )
	
	  
 Service ID No. 513075-403 Ethernet Private
Line Connectivity
  

	Fiber extension between POPs or Teleports	 	  ̈ N/A
 x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions)

	Local loop	 	  ̈ N/A
  ̈ To be provided by Customer Local loop provider:
  ̈ Ready     ̈ Expected to be delivered by [DD Month]
 Terminating Location (Interconnection point with Intelsat): (addresses are provided In Section VII)
 Patch panel at Intelsat Teleport:
  ̈ Fuchsstadt
   ̈ Ellenwood    ̈ Mountainside      ̈ Riverside    ̈ Napa    ̈ Bouen    ̈ Kumsan
 x Perth    ̈ Brazil
 Patch panel at Intelsat POP:
  ̈ McLean    ̈ London    ̈ Frankfurt   x New York
   ̈ Los Angeles    ̈ Atlanta    ̈ Seoul   x Various
 Circuit Type: E1    ̈ T1
   ̈ T3/DS3    ̈ Ethernet Private Line   x

Note: E3 interface is not available at POPs
Number of Circuits :

 ̈ To be provided by Intelsat
 Terminating Location (Customer end location):
 NPA/NXX or phone
number:                    Suite/Rack No.:            Address:


 Service ID No. 513075-404 
  

			
	Internet Access	  	x Yes Data Rate = [***] Mbps

 When Adaptive Code and Modulation (“ACM”) is not employed, the Maximum IP Data Rate will be equal to the
Minimum IP Data Rate. When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s). Additional forward IP data rate, achieved
through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis. The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps 

  

					
		  	Intelsat Confidential and Proprietary	  	Page 18 of 34









 Notes: 
  

	 	•	 	 Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri¬Hocquenghem (BCH) codes.
This results in a higher FEC overhead reflected In link budgets by the global code rate. 


  

	 	•	 	 Intelsat Network Broadband Service supports VolP and VPN by enabling clear dedicated access channel between the network hub and remote site modem.
VolP/VPN support over Intelsat Network Broadband Service is limited to transport of VolP packets from the remote VSAT Units Ethernet port to Intelsat’s multi-homed Internet backbone. Selection of a VolP service provider and termination with
them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-user’s end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up
VolP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc. 



  

					
		  	Intelsat Confidential and Proprietary	  	Page 19 of 34









 Appendix 2D - Operational Contact Details 

Customer Technical Contact 
  

			
	Name	 	Bryan Lauer, VP Systems Engineering
	Phone	 	+1-630- 647-1429
	Fax	 	N/A
	Mobile	 	+1-630-886-7054
	E-mail address	 	blauer@gogocair.com

 Customer End User Helpdesk 
  

			
	Name	 	Gogo LLC, Network Operations Center
	Helpdesk Manager	 	NOC Engineer on Duty
	Address	 	1250 North Arlington Heights Rd
	Country	 	USA
	Phone	 	1 866 943 4662
	Mobile	 	N/A
	Fax	 	N/A
	E-mail address	 	noc@aircell.com

 Customer Earth Station Contact 
  

			
	Earth Station Name	 	Same as End User Helpdesk
	 Earth Station Manager
	 	
	 Street address
	 	
	 City
	 	
	 Country
	 	
	 Phone
	 	
	 Fax
	 	
	 Mobile
	 	
	 E-mail address
	 	

 Intelsat Contact Details 
  

			
	Intelsat Teleport address	 	x Perth Teleport, Gnangara Satellite Earth Station, 620 Gnangara Road, Landsdale, WA, 6065 Australia
	Intelsat POP address	 	 x New York POP, Level 3, 111 8th Avenue, Suite 304, New York, NY 10011, USA

x Various - For network diversity

	Sales Director	 	 Name: Alasdair Calder
 Tel:
(202) 944-6824
 Email: alasdaircalder@intelsat.com

	Sales Engineer	 	 Name: Jeff Kimble
 Tel: (202)
944-6805
 Email: Jeff.kimble@intelsat.com

	Provisioning Team	 	 dsp@Intelsat.com

doc@intelsat.com (24 x7 x 365)



  

					
		  	Intelsat Confidential and Proprietary	  	Page 20 of 34









 Appendix 3D — Perth Co-Location Service Details 

Intelsat co-location services are provided subject to the terms and conditions of Intelsat’s Customer Co-Location Services Handbook which can be
located at https://my.intelsaLcom/ files/resources/Collocation-Handbook 6ApriI2010.pdf. Intelsat shall provide one (1) Transmit and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in
page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive Power level, upon request Intelsat can provide increased amplified signal for an additional charge.

  

											
	 Co-location site name
	 	 	 	 Name: Perth Teleport

	List of equipment	 	 No.
	 	 Vendor
	 	 Equipment Type/ Model No.
	 	 Quantity
	 	 Rack Units

	 Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.

Note 2: All co-located equipment must be 19 Inches rack mountable
 Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to the equipment not owned by Intelsat and delivered to any Intelsat facility.
	 	1	 	[***]	 	[***]	 	[***]	 	[***]
	 	2	 	[***]	 	[***]	 	[***]	 	[***]
	 	3	 	[***]	 	[***]	 	[***]	 	[***]
	 	4	 	[***]	 	[***]	 	[***]	 	[***]
	 	5	 		 		 		 	
	 	6	 		 		 		 	
	 	7	 		 		 		 	
	 	8	 		 		 		 	
	 		 	  
	 	  
	 	  
	 	  

		 	Total	 		 		 		 	
		 		 	  
	 	  
	 	  
	 	  


  

					
	 Item
	 	 Service-Details
	 	 Notes / Service terms

	No. of rack units (RU)/rack	 	 11 RU(s)
 1
Rack(s)
 Racks to be provided
  ̈ By Customer
 x by Intelsat
	 	All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsat’s Customer Co-location Handbook for rack height for the selected
teleport.
	No. of power outlets	 	Customer supplied PDU	 	 The number of allowable power outlets without extra charge is limited to 1 per RU,

4 per half rack and 8 per full rack on the same power source. Additional power outlets are available in increments of 8 and are subject to an additional
NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*)

	No. of power sources	 	2 power sources	 	The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each
additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*)
	Total power consumption	 	2x20 Amps power sources each (total 40Amps)	 	The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an
additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*)
	Remote access	 	  ̈ Incoming dial-up access Number of lines:

x Internet access
 Data rate: [***] Mbit/s
  ̈ Not
required
	 	 Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for
remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).
  

Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the
amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*)



  

					
		  	Intelsat Confidential and Proprietary	  	Page 21 of 34










					
	 Item
	  	 Service-Details
	  	 Notes / Service terms

	Cross-connect required to other customer	  	 x Yes - Customer agrees to be responsible for the interconnection to

CenturyLink located at 111 8th Ave., NYC
	  	The other customer authorization must be provided to Intelsat to establish the cross-connect.
	No. of Teleport access cards	  		  	Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat
SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service
detailed in this Service Order.
	Assistance required for equipment installation	  	 ̈ Yes         x No	  	Intelsat’s co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers’ co-located equipment. Any such assistance must be
requested separately and is charged as per level 1 support charges presented in row 11 below.

  

	(*)	Please contact our Provisioning team at dsp@intelsat.com for your additional power, power outlets and remote access requirements, if any.


  

	  	2. A separate invoice will be Issued for these above additional requirements. 


 

					
	 Item
	  	 Level 1 support charges per hour
	  	 Level 1 support details

	Level 1 support	  	 7 days a week 0800-1700: [***]
 Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special
labor or material expenses will be charged at cost incurred [***].
	  	 Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the
NOC:
  

•   Re-booting of Customer equipment.

 
 •   Changing cards as
guided by Customer.
  

•   Customer must provide spare cards.

 
 •   Swapping cards as
advised by Customer.
  

•   Checking LED status, as requested and guided by the Customer.

	  	  


  

					
		  	Intelsat Confidential and Proprietary	  	Page 22 of 34









 Appendix 1E—Service Details 

Kumsan Teleport Master 
  

			
	Service type	  	x VNO (as a Hub Lease)
	Service Mode (choose one)	  	 x Evolution DVB-S2 with ACM
 (iDX 2.0.1 or higher)

	Operating software version	  	x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at Installation and
thereafter the Customer will be free to utilize any software they require.
	Group QoS (choose one)	  	 x Hub Lease
 (see appendix for details)


 Service ID No. 513075-501 Uplink/Downlink and NBB-T 

 

					
	Satellite & location	  	Satellite: IS-22	  	Location: 72.1E
	Transponder No.	  	 Intelsat to Customer site: MOK36K
 (Forward)
	  	 Customer site to Intelsat: MO36K
 (Return)

	Beam	  	Mobility Beam (MOKH/MOHV)
	Service IP data rate (kbps)	  	 Initial configuration:
 Forward Minimum IP Data rate: To be determined as mutually agreed upon
 Return IP Data rate:
To be determined as mutually agreed upon
 Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to Minimum if ACM not used)

	Total bandwidth required (MHz)	  	Refer to OSC# 512299 SO# 25541
	Maximum number of remote Sites	  	 To Be Determined

([***] per Mbps aggregate (min IP data rate + return IP rate))

	CPT details	  	 Modem type and model No:

Antenna Size:           m
 G/T (mid-band)        dB/K
	  	 BUC/HPA size:          w
 Tx gain (mid-band)    dBl

	Service coverage area	  	IOD/POR Region
	Hub equipment	  	 Number of Protocol Processor: 2
 Number of NMS: 0
 Number of Line Card: 3 XLC-11 (1 spare card XLC-11)

	Service demarcation points	  	 Point A: One cm in front of the customer antenna feed
 Point B: IFL connection to chassis 
 Point C: Ethernet connection of chassis

 Point Z: Intelsat Internet access router port


 Service ID No. 513075-502 Co-Location 

 

			
	Co-location	  	  ̈ N/A
 x Yes (see Co-Location Service details)


 Service ID No. 513075-503 Ethernet Private Line Connectivity 

 

			
	Fiber extension between POPs or Teleports	  	x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions)
	Local loop	  	  ̈ N/A
  ̈ To be provided by Customer Local loop provider:
  ̈ Ready   ̈ Expected to be delivered by [DD Month]
 Terminating Location (Interconnection point with Intelsat): (addresses are provided in Section VII)
 Patch panel at Intelsat Teleport:
  ̈ Fuchsstadt  ̈ Ellenwood  ̈ Mountainside  ̈ Riverside  ̈ Napa  ̈ Bouen x Kumsan

 ̈ Perth  ̈ Brazil

Patch panel at Intelsat POP:
  ̈ McLean  ̈ London  ̈ Frankfurt x New York  ̈ Los Angeles  ̈ Atlanta  ̈ Seoul x Various

Circuit Type: E1  ̈     T1
 ̈        T3/DS3  ̈  Ethernet Private Line x

Note: E3 interface is not available at POPs
Number of Circuits :

 ̈ To be provided by Intelsat
 Terminating Location (Customer end location):
 NPA/NXX or phone
number:                    Suite/Rack No.:        Address:


 Service ID No. 513075-504 
  

			
	Internet Access	  	x Yes Data Rate = [***] Mbps

 When Adaptive Code and Modulation (“ACM”) is not employed, the Maximum IP Data Rate will be equal to the
Minimum IP Data Rate. 

  

					
		  	Intelsat Confidential and Proprietary	  	Page 23 of 34









 When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the minimum
modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s). Additional forward IP data rate, achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis. The Minimum IP Data Rate
must result in a symbol rate of no less than 1MSps 
 Notes: 

 

	 	•	 	 Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri¬Hocquenghem (BCH) codes.
This results in a higher FEC overhead reflected In link budgets by the global code rate. 


  

	 	•	 	 Intelsat Network Broadband Service supports VolP and VPN by enabling clear dedicated access channel between the network hub and remote site modem.
VolP/VPN support over Intelsat Network Broadband Service is limited to transport of VolP packets from the remote VSAT Units Ethernet port to Intelsat’s multi-homed Internet backbone. Selection of a VolP service provider and termination with
them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-user’s end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up
VolP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc. 



  

					
		  	Intelsat Confidential and Proprietary	  	Page 24 of 34









 Appendix 2E: Operational Contact Details 

Customer Technical Contact 
  

			
	Name	  	Bryan Lauer, VP Systems Engineering
	Phone	  	+1-630- 647-1429
	Fax	  	N/A
	Mobile	  	+1-630-886-7054
	E-mail address	  	blauer@gogoair.com

 Customer End User Helpdesk 
  

			
	Name	  	Gogo LLC, Network Operations Center
	Helpdesk Manager	  	NOC Engineer on Duty
	Address	  	1250 North Arlington Heights Rd
	Country	  	USA
	Phone	  	1 866 943 4662
	Mobile	  	N/A
	Fax	  	N/A
	E-mail address	  	noc@aircell.com

 Customer Earth Station Contact 
  

			
	Earth Station Name	  	Same as End User Helpdesk
	Earth Station Manager	  	
	Street address	  	
	City	  	
	Country	  	
	Phone	  	
	Fax	  	
	Mobile	  	
	E-mail address	  	

 Intelsat Contact Details 
  

			
	Intelsat Teleport address	  	x Kumsan Teleport, Kumsan Satellite Earth Station, KT, 259-1, Yangjeon-ri, Geumseong-myeon, Geumsan-gun, Chungnam, Korea,
312-700
	Intelsat POP address	  	 x New York POP, Level 3, 111 8th Avenue, Suite 304, New York, NY 10011, USA

x Various - For network diversity

	Sales Director	  	 Name: Alasdair Calder
 Tel:
(202) 944-6824
 Email: alasdaircalder@intelsat.com

	Sales Engineer	  	 Name: Jeff Kimble
 Tel:
(202) 944-6805
 Email: Jeff.kimble@intelsat.com

	Provisioning Team	  	 dsp@Intelsat.com
 doc@intelsat.com (24 x7 x 365)



  

					
		  	Intelsat Confidential and Proprietary	  	Page 25 of 34









 Appendix 3E Kumsan Co-Location Service Details 

Intelsat co-location services are provided subject to the terms and conditions of Intelsat’s Customer Co-Location Services Handbook which can be
located at https://my.intelsaLcom/ files/resources/Collocation-Handbook 6ApriI2010.pdf. Intelsat shall provide one (1) Transmit and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in
page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +/- 5dB. If Customer requires greater Receive Power level, upon request Intelsat can provide increased amplified signal for an additional charge.

  

											
	 Co-location site name
	  	 	  	 Name: Kumsan Teleport

	List of equipment	  	 No.
	  	 Vendor
	  	 Equipment Type/Model No.
	  	 Quantity
	  	 Rack Units

	 Note 1: Intelsat requires an exhaustive
	  	1	  	[***]	  	[***]	  	[***]	  	[***]
	 inventory of the equipment to be installed at
	  	2	  	[***]	  	[***]	  	[***]	  	[***]
	 Intelsat Teleport.
	  	3	  	[***]	  	[***]	  	[***]	  	[***]
	 Note 2: All co-located equipment must be 19
	  	4	  	[***]	  	[***]	  	[***]	  	[***]
	 Inches rack mountable
	  	5	  		  		  		  	
	 Note 3: Intelsat does not bear any import
	  	6	  		  		  		  	
	 VAT, duties or shipment costs applicable to
	  	7	  		  		  		  	
		  		  	  
	  	  
	  	  
	  	  

	 the equipment not owned by Intelsat and
	  	8	  		  		  		  	
		  		  	  
	  	  
	  	  
	  	  

	 delivered to any Intelsat facility.
	  	Total

  

					
	 Item
	 	 Service-Details
	 	 Notes / Service terms

	No. of rack units (RU)/rack	 	 11 RU(s)
 1
Rack(s)
 Racks to be provided
  ̈ By Customer
 x by Intelsat
	 	All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsat’s Customer Co-location Handbook for rack height for the selected
teleport.
	No. of power outlets	 	Customer supplied PDU	 	The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are
available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*)
	No. of power sources	 	2 power sources	 	The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each
additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*)
	Total power consumption	 	2x20 Amps power sources each (total 40Amps)	 	The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps increment and an
additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*)
	Remote access	 	  ̈ Incoming dial-up access Number of lines

x Internet access
 Data rate: [***] Kbit/s
  ̈ Not
required
	 	 Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for
remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).
  

Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the
amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*)



  

					
		  	Intelsat Confidential and Proprietary	  	Page 26 of 34










					
	 Item
	  	 Service-Details
	  	 Notes / Service terms

	Cross-connect required to other customer	  	 x Yes - Customer agrees to be responsible for the interconnection to

CenturyLink located at 111 8th Ave., NYC
	  	The other customer authorization must be provided to Intelsat to establish the cross-connect.
	No. of Teleport access cards	  		  	Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat
SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service
detailed in this Service Order.
	Assistance required for equipment installation	  	 ̈  Yes        x  
No	  	Intelsat’s co-location MRC and NRC do not include the provision of any labor to assemble and rack mount Customers’ co-located equipment. Any such assistance must be
requested separately and is charged as per level 1 support charges presented in row 11 below.

  

	(*)	1. Please contact our Provisioning team at dsp@intelsat.com for your additional power, power outlets and remote access requirements, if any.


  

	    	2. A separate invoice will be issued for these above additional requirements. 


 

					
	 Item
	  	 Level 1 support charges per hour
	  	 Level 1 support details

	Level 1 support	  	 7 days a week 0800-1700: [***] (local time)
 Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per additional half hour increment. Any additional special
labor or material expenses will be charged at cost incurred [***].
	  	 Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:

 
 •   Re-booting of
Customer equipment.
  

•   Changing cards as guided by Customer.

 
 •   Customer must
provide spare cards.
  

•   Swapping cards as advised by Customer.

 
 •   Checking LED status,
as requested and guided by the Customer.



  

					
		  	Intelsat Confidential and Proprietary	  	Page 27 of 34









 Appendix 1F — Service Details 

Brazil Teleport Master 
  

			
	Service type	  	x VNO (as a Hub Lease)
	Service Mode (choose one)	  	 x Evolution DVB-S2 with ACM
 (iDX 2.0.1 or higher)

	Operating software version	  	x iDX 3.1.0.3 (DVB-S2) - Customer agrees and acknowledges that they will use iDX 3.1.0.3 software at installation and
thereafter the Customer will be free to utilize any software they require.
	Group QoS (choose one)	  	 x Hub Lease
 (see appendix for details)

	  
 Service ID No. 513075-601 Uplink/Downlink and
Hub (NBB-T)
  



					
	Satellite & location	  	Satellite: IS-21	  	Location: 302E
	Transponder No.	  	Intelsat to Customer site: B46K	  	Customer site to Intelsat: B46K    (Return)
	  	            (Forward)	  


			
	Beam	  	Brazil Beam (BKH/BKV)
	Service IP data rate (kbps)	  	 Initial configuration:

Forward Minimum IP Data rate: To be determined as mutually agreed upon
 Return IP Data rate: To be determined as mutually agreed upon
 Forward Maximum1 IP Data rate: To be determined as mutually agreed upon (equal to
Minimum if ACM not used)

	Total bandwidth required (MHz)	  	Refer to OSC# 511949 SO# 25439
	Maximum number of remote Sites	  	 To Be Determined
 ([***] per
Mbps aggregate (min IP data rate + return IP rate))



					
	CPT details	  	Modem type and model No:	  	
	  	Antenna Size:           m	  	BUC/HPA size:          w
	  	G/T (mid-band)        dB/K	  	Tx gain (mid-band)    dBi


			
	Service coverage area	  	Brazil Region
	Hub equipment	  	 Number of Protocol Processor: 2

Number of NMS: 0
 Number of Line Card: 3 XLC-11
(1 spare card XLC-11)

	Service demarcation points	  	 Point A: One cm in front of the customer antenna feed 
 Point B: IFL connection to chassis 
 Point C: Ethernet connection of chassis

 Point Z: Intelsat Internet access router port

	  
 Service ID No. 513075-602
Co-Location
  

	Co-location	  	  ̈ N/A
 x Yes (see Co-Location Service details )

	  
 Service ID No. 513075-603 Ethernet Private
Line Connectivity
  

	Fiber extension between POPs or Teleports	  	  ̈ N/A
 x Yes [***] Mbps via IntelsatOne (see Additional Terms and Conditions)

	Local loop	  	  ̈ N/A
  ̈ To be provided by Customer Local loop provider:
  ̈ Ready   ̈ Expected to be delivered by [DD Month]
 Terminating Location (Interconnection point with Intelsat):            (addresses are provided In Section VII)

Patch panel at Intelsat Teleport:
  ̈ Fuchsstadt  ̈ Ellenwood  ̈ Mountainside  ̈ Riverside  ̈ Napa  ̈ Bouen  ̈ Kumsan
  ̈ Perth x Brazil
 Patch panel at Intelsat POP:
  ̈ McLean  ̈ London  ̈ Frankfurt x New York  ̈ Los Angeles  ̈ Atlanta  ̈ Seoul x Various
 Circuit Type: E1  ̈    T1  ̈        T3/DS3  ̈  Ethernet Private Line x
 Note: E3 interface is not available at POPs
Number of Circuits :
  ̈ To be provided by Intelsat
 Terminating Location (Customer end location):

NPA/NXX or phone number:                    Suite/Rack
No.:        Address:

	  
 Service ID No. 513075-604

 

	Internet Access	  	x Yes Data Rate = [***] Mbps


  

					
		  	Intelsat Confidential and Proprietary	  	Page 28 of 34









 When Adaptive Code and Modulation (“ACM”) is not employed, the Maximum IP Data Rate will be equal
to the Minimum IP Data Rate. When ACM is employed, this Service Order guarantees the Forward Minimum IP Data Rate at the minimum modulation scheme (see Forward Carrier Parameters) and the Return IP Data Rate (s). Additional forward IP data rate,
achieved through the use of ACM up to the Forward Maximum IP Data Rate is provided on a best effort basis. The Minimum IP Data Rate must result in a symbol rate of no less than 1MSps 
 Notes: 
  

	 	•	 	 Global code: The DVB-S2 specification defines a concatenation of Low Density Parity Check (LDPC) code and Bose-Chaudhuri-Hocquenghem (BCH) codes. This
results in a higher FEC overhead reflected in link budgets by the global code rate. 


  

	 	•	 	 Intelsat Network Broadband Service supports VolP and VPN by enabling clear dedicated access channel between the network hub and remote site modem.
VolP/VPN support over Intelsat Network Broadband Service is limited to transport of VolP packets from the remote VSAT Unit’s Ethernet port to Intelsat’s multi-homed Internet backbone. Selection of a VolP service provider and termination
with them is expected to be arranged by the Customer. Similarly, provision of any VPN hardware and software for end-user’s end-to-end secure application is expected to be arranged by the Customer. The Customer is also responsible for setting up
VoIP/VPN functionalities, such as routing, gateway configuration, call setup, control, billing, etc. 



  

					
		  	Intelsat Confidential and Proprietary	  	Page 29 of 34









 Appendix 2F: Operational Contact Details 

Customer Technical Contact 
  

			
	Name	  	Bryan Lauer, VP Systems Engineering
	Phone	  	+1-630-647-1429
	Fax	  	N/A
	Mobile	  	+1-630-886-7054
	E-mail address	  	blauer@gogoair.com
	  
 Customer End User Helpdesk

 
	  	
	Name	  	Gogo LLC, Network Operations Center
	Helpdesk Manager	  	NOC Engineer on Duty
	Address	  	1250 North Arlington Heights Rd
	Country	  	USA
	Phone	  	1 866 943 4662
	Mobile	  	N/A
	Fax	  	N/A
	E-mail address	  	noc@aircell.com
	  
 Customer Earth Station Contact

 
	  	
	Earth Station Name	  	Same as End User Helpdesk
	Earth Station Manager	  	
	Street address	  	
	City	  	
	Country	  	
	Phone	  	
	Fax	  	
	Mobile	  	
	E-mail address	  	
	  
 Intelsat Contact Details

 
	  	
	Intelsat Teleport address	  	x Brazil Teleport, In final negotiations
	Intelsat POP address	  	x Various - For network diversity
	Sales Director	  	 Name: Alasdair Calder
 Tel:
(202) 944-6824
 Email: alasdair.calder@intelsat.com

	Sales Engineer	  	 Name: Jeff Kimble
 Tel: (202)
944-6805
 Email: Jeff.kimble@intelsat.com

	Provisioning Team	  	 dsp@Intelsat.com

doc@intelsat.com (24 x 7 x 365)



  

					
		  	Intelsat Confidential and Proprietary	  	Page 30 of 34









 Appendix 3F — Brazil Co-Location Service Details 

Intelsat co-location services are provided subject to the terms and conditions of Intelsat’s Customer Co-Location Services Handbook which can be
located at https://my.intelsal.com/ files/resources/Collocation-Handbook 6ApriI2010.pdf. Intelsat shall provide one (1) Transmit and one (1) Receive cable to the Customer co-location rack of equipment for each transponder listed in
page 2 of this Service Order. Intelsat will provide a Receive, Single-Carrier Level of -40dBm +1- 5dB. If Customer requires greater Receive Power level, upon request Intelsat can provide increased amplified signal for an additional charge.

  

											
	 Co-location site name
	  	 	  	 Name: Rio Teleport

	List of equipment	  	 No.
	  	 Vendor
	  	 Equipment Type/Model No.
	  	 Quantity
	  	 Rack Units

	 Note 1: Intelsat requires an exhaustive inventory of the equipment to be installed at Intelsat Teleport.

Note 2: All co-located equipment must be 19 Inches rack mountable
 Note 3: Intelsat does not bear any import VAT, duties or shipment costs applicable to the equipment not owned by Intelsat and delivered to any Intelsat facility.
	  	1	  	[***]	  	[***]	  	[***]	  	[***]
	  	2	  	[***]	  	[***]	  	[***]	  	[***]
	  	3	  	[***]	  	[***]	  	[***]	  	[***]
	  	4	  	[***]	  	[***]	  	[***]	  	[***]
	  	5	  		  		  		  	
	  	6	  		  		  		  	
	  	7	  		  		  		  	
	  	8	  		  		  		  	
	  		  	  
	  	  
	  	  
	  	  

		  	Total
		  		  	  
	  	  
	  	  
	  	  


  

					
	 Item
	  	 Service-Details
	  	 Notes / Service terms

	No. of rack units (RU)/rack	  	 11 RU(s)
 1 Rack(s)

Racks to be provided
  ̈ By Customer
 x by Intelsat
	  	All racks are standard 19 inch racks. Rack height varies by teleport. Please see Intelsat’s Customer Co-location Handbook for rack height for the selected
teleport.
	No. of power outlets	  	Customer supplied PDU	  	The number of allowable power outlets without extra charge is limited to 1 per RU, 4 per half rack and 8 per full rack on the same power source. Additional power outlets are
available in increments of 8 and are subject to an additional NRC of [***] for each set of 8 power outlets under the same power source. If a different power source is required, item #5 will apply. (*)
	No. of power sources	  	2 power sources	  	The number of allowable power sources without extra charge is limited to 1 per rack. Additional power sources are available and are subject to an additional NRC of [***] for each
additional source and an additional MRC of [***] per RU, [***] per half rack and [***] per full rack. The number of outlets provided per additional power source is as per item #4. (*)
	Total power consumption	  	 2x20 Amps power sources

each (total 40Amps)
	  	The allowable power without extra charge is limited to 20 Amps per rack. Additional power requirements are subject to an additional NRC of [***] per 20 amps Increment and an
additional MRC of [***] per RU, [***] per half rack and [***] per full rack. (*)
	Remote access	  	  ̈ Incoming dial-up access Number of lines:

x Internet access
 Data rate:[***] Kbit/s
  ̈ Not
required
	  	 Remote Internet access is available to allow customers to control and monitor equipment. Please indicate the data rate required for
remote monitoring access (e.g. do not put the data rate here for your satellite carriers, but instead the rate for remote Internet access for equipment monitoring).
  

Outgoing phone lines are not available at the Teleport. Incoming dial-up access lines are subject to a location fee and a line rate dependent upon the
amount charged by the local telecom providers. If Internet access is required, the co-located equipment must have an Ethernet port. (*)



  

					
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	 Item
	  	 Service-Details
	  	 Notes / Service terms

	Cross-connect required to other customer	  	 x Yes - Customer agrees to be responsible for the interconnection to

CenturyLink located at 111 8th Ave., NYC
	  	The other customer authorization must be provided to Intelsat to establish the cross-connect.
	No. of Teleport access cards	  		  	Intelsat shall provide the Customer access to its Teleport for installation of Customer-provided equipment, for emergency operation and maintenance and for any required Intelsat
SSOG test and network activation tests. Any visit to Intelsat facilities, such as Teleport, should be coordinated with Intelsat in advance. The Customer will normally be allowed to have a maximum of two persons on site to support the service
detailed in this Service Order.
	Assistance required for equipment installation	  	 ̈ Yes        x No	  	Intelsat’s co-location MRC and NRC do not includes the provision of any labor to assemble and rack mount Customers’ co-located equipment. Any such assistance must be
requested separately and is charged as per level 1 support charges presented In row 11 below.

  

	(*)	Please contact our Provisioning team at dsp@intelsat.com for your additional power, power outlets and remote access requirements, if any.


  

	    	2. A separate invoice will be issued for these above additional requirements. 


 

					
	 Item
	 	 Level 1 support charges per hour
	 	 Level 1 support details

	Level 1 support	 	 7 days a week 0800-1700: [***]

Note: Level 1 support labor is not included in the co- location rack space charges. Labor will be invoiced for a minimum of one hour and then per
additional half hour increment. Any additional special labor or material expenses will be charged at cost incurred [***].
	 	 Intelsat will provide the following services as part of Level 1 support when requested by the Customer to the NOC:

 
 •    Re-booting of
Customer equipment.
  

•    Changing cards as guided by Customer.

 
 •    Customer must
provide spare cards.
  

•    Swapping cards as advised by Customer.

 
 •    Checking LED
status, as requested and guided by the Customer.



  

					
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 Appendix 4 - Roles & Responsibilities of 

Intelsat and Gogo for VNO and Hub Lease Service Options 

 

			
	 Hardware
	  	 Hub Lease

	iDirect hub hardware investment (Hub chassis, line cards, back-up line cards and protocol processors)	  	Intelsat
	IP hardware infrastructure at teleports (switches, routers etc.)	  	Gogo
	Investment in GNMS	  	Gogo
	NMS client software investment	  	Gogo
	Procurement of equipment co-located at Intelsat Teleport	  	Gogo
	Procurement of aircraft terminals	  	Gogo
		
	 Services
	  	 Hub Lease

	Space segment sizing and hub commissioning	  	Intelsat
	Commissioning of routers, switches etc	  	Gogo
	Teleport services (RF uplink and downlink)	  	Intelsat
	Intelsat Internet backbone connectivity	  	Intelsat
	Intelsat MPLS, Metro Ethernet, VPN commissioning	  	Intelsat
	Set up and modification of carriers in NMS with iBuilder	  	Gogo
	Set up and modification of traffic profiles in NMS with iBuilder	  	Gogo
	Network management and monitoring with iMonitor	  	Gogo
	Software upgrades	  	Gogo
	Repair and replacement of failed iDirect hub hardware	  	 Intelsat
 after notification by Gogo

	Repair and replacement of failed teleport hardware (excluding iDirect hub hardware — see above)	  	Intelsat
	Remote site configuration in NMS with iBuilder:	  	Gogo
	 • Set up/ modification of assignment of remotes to carriers
	  
	 • Set up / modification of Q05 profiles
	  
	Remote equipment installation	  	Gogo
	Cross-polarization isolation and 1 dB compression tests (or comparable tests if unavailable duo to antenna limitations)	  	 Gogo with support of Intelsat
 CMC

		
	 Hardware
	  	 Huh Lease

	Generation of the option files required for the Direct modem configuration through iBuilder	  	Gogo. Intelsat support where necessary
	Loading of the option file on the remote IDirect modem and upgrade of this option file if required	  	Gogo
	Remote software compatibility	  	Gogo
	Remote equipment maintenance	  	Gogo
	Remote software version	  	Gogo
	Remote software upgrade	  	 Over the air by Gogo.
 Remote support by Gogo

	Installation, co-location, management and maintenance of co-located equipment at Intelsat Teleport	  	Gogo
	Integration of traffic via non-Intelsat teleports and non-Intelsat satellite capacity with this proposed network	  	Gogo
	Integration of traffic via Intelsat teleports and non-Intelsat satellite capacity with this proposed network	  	Intelsat
	Creation of beam map files in support of automatic beam switching	  	 Intelsat
 (for Intelsat satellites only)

	Setting up of helpdesk and Level 1 support to end users*	  	Gogo
	Training of end users	  	Gogo
	Local and national licensing	  	Gogo
	Level 1 support to end users*	  	Gogo
	24 x 7 Level 2 support*	  	Gogo
	24 x 7 Level 3 support*	  	Intelsat
	Application support	  	Gogo

 
 Support Levels for Network
Broadband Service 
  

			
	 Support

Level
	  	 Description of Support

	Level 1	  	All end-user support including initial site configuration, subsequent equipment trouble shooting and site-specific technical & QOS issues
	Level 2	  	Support related to remote configuration issues in the NMS such as assignment or modification of a carrier or a QoS profile to a remote in the NMS.
	Level 3	  	Customer support related to network wide issues as carrier configuration issues, QoS profile configuration issues, space segment, or hub equipment and hub IP configuration
issues.
	Level 4	  	Vendor support related to network wide issues which require software, firmware, or hardware modification/upgrade


  

					
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 Appendix 5 - Additional Terms & Conditions 

 

	1.	Option to Delay Service Start Date: Customer shall have the right, by providing Intelsat a written notice no later than December 31, 2012, to delay
the Service Start Date by up to three months. In the event of such a delay, Customer’s Service End Date shall be extended by a commensurate amount of time. 


 

	2.	[***] 

  

	3.	[***] 

  

	4.	Furthermore, the incremental growth may also require charges for additional space segment resources which are not included in the above calculations.



  

					
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