[Federal Register Volume 70, Number 173 (Thursday, September 8, 2005)]
[Notices]
[Pages 53331-53332]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 05-17809]


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DEPARTMENT OF COMMERCE


Submission for OMB Review: Comment Request

    DOC has submitted to the Office of Management and Budget (OMB) for 
clearance the following proposal for collection of information under 
the provisions of the Paperwork Reduction Act of 1995, Public Law 104-
13.
    Bureau: International Trade Administration.
    Title: Commercial Service Client Focus Groups.
    Agency Form Number: ITA-XXXX.
    OMB Number: 0625-XXXX.
    Type of Request: Regular Submission.
    Burden: 192 hours.
    Number of Respondents: 96.
    Avg. Hours Per Response: 10 minutes.
    Needs and Uses: The International Trade Administration's U.S. 
Commercial Service is mandated by Congress to help U.S. businesses, 
particularly small and medium-sized companies, export their products 
and services to global markets. As part of its mission, the U.S. 
Commercial Service uses ``Quality Assurance Surveys'' to collect 
feedback from the U.S. business clients it serves. These surveys ask 
the client to evaluate the U.S. Commercial Service on its customer 
service provision. Results from the surveys are used to make 
improvements to the agency's business processes in order to provide 
better and more effective export assistance to U.S. companies. In 
addition to collecting client feedback through Quality Assurance 
Surveys, the U.S. Commercial Service would like to institutionalize 
client focus groups as another mechanism to obtain further client 
feedback and substantiate customer service trends we are seeing in the 
surveys. Client focus groups will enrich the quantitative data of 
surveys by providing a qualitative context for the trends that emerge. 
The purpose of the attached client focus group questioning routes is to 
collect feedback from U.S. businesses that receive export assistance 
services from the U.S. Commercial Service. In providing these services, 
the U.S. Commercial Service promotes the goods and services of small 
and medium-sized U.S. companies in foreign markets.
    Affected Public: U.S. companies that are recruited by the U.S. 
Commercial Service.

[[Page 53332]]

    Frequency: Upon recruitment of client focus groups (On occasion).
    Respondents Obligation: Voluntary.
    OMB Desk Officer: David Rostker, (202) 395-7340.
    Copies of the above information collection can be obtained by 
calling or writing Diana Hynek, Department Paperwork Clearance Officer, 
(202) 482-0266, Department of Commerce, Room 6625, 14th and 
Constitution Avenue, NW., Washington, DC 20230. E-mail <a href="/cdn-cgi/l/email-protection#3c5874455259577c58535f125b534a"><span class="__cf_email__" data-cfemail="3b5f7342555e507b5f5458155c544d">[email protected]</span></a>.
    Written comments and recommendations for the proposed information 
collection should be sent to David Rostker, OMB Desk Officer, <a href="/cdn-cgi/l/email-protection#8cc8edfae5e8d3dee3fff8e7e9fecce3e1eea2e9e3fca2ebe3fa"><span class="__cf_email__" data-cfemail="5d193c2b3439020f322e2936382f1d32303f7338322d733a322b">[email protected]</span></a> or fax (202) 395-7285 within 30 days of the 
publication of this notice in the Federal Register.

    Dated: September 2, 2005.
Madeleine Clayton,
Management Analyst, Office of the Chief Information Officer.
[FR Doc. 05-17809 Filed 9-7-05; 8:45 am]
BILLING CODE 3510-FP-P


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