[Federal Register Volume 87, Number 138 (Wednesday, July 20, 2022)]
[Notices]
[Page 43253]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-15243]



[[Page 43253]]

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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2022-0040]


Request for Information Regarding Relationship Banking and 
Customer Service

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice; request for information; extension of comment period.

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SUMMARY: On June 14, 2022, the Consumer Financial Protection Bureau 
(Bureau or CFPB) requested information from the public regarding 
relationship banking and how consumers can assert the right to obtain 
timely responses to requests for information about their accounts from 
banks and credit unions with more than $10 billion in assets, as well 
as from their affiliates. The request for comment was published in the 
Federal Register on June 21, 2022, in a document titled, ``Request for 
Information Regarding Relationship Banking and Customer Service.'' The 
Bureau has determined that a 30-day extension of the comment period 
until August 22, 2022, is appropriate.

DATES: The end of the comment period for the document titled, ``Request 
for Information Regarding Relationship Banking and Customer Service,'' 
published on June 21, 2022 (87 FR 36828), is extended from July 21, 
2022, until August 22, 2022.

ADDRESSES: You may submit comments, identified by Docket No. CFPB-2022-
0040, by any of the following methods:
    <bullet> Federal eRulemaking Portal: https://www.regulations.gov. 
Follow the instructions for submitting comments.
    <bullet> Email: <a href="/cdn-cgi/l/email-protection#e2b0878e83968b8d8c918a8b92a0838c898b8c85a38c86a19791968d8f8790b18790948b8187a281849280cc858d94"><span class="__cf_email__" data-cfemail="4210272e23362b2d2c312a2b3200232c292b2c25032c26013731362d2f2730112730342b212702212432206c252d34">[email protected]</span></a>. 
Include Docket No. CFPB-2022-0040 in the subject line of the message.
    <bullet> Mail/Hand Delivery/Courier: Comment Intake--Relationship 
Banking, Consumer Financial Protection Bureau, 1700 G Street NW, 
Washington, DC 20552. Please note that due to circumstances associated 
with the COVID-19 pandemic, the CFPB discourages the submission of 
comments by hand delivery, mail, or courier.
    Instructions: The CFPB encourages the early submission of comments. 
All submissions should include document title and docket number. 
Because paper mail in the Washington, DC area and at the CFPB is 
subject to delay, commenters are encouraged to submit comments 
electronically. In general, all comments received will be posted 
without change to https://www.regulations.gov. In addition, once the 
CFPB's headquarters reopens, comments will be available for public 
inspection and copying at 1700 G Street NW, Washington, DC 20552, on 
official business days between the hours of 10 a.m. and 5 p.m. Eastern 
Time. At that time, you can make an appointment to inspect the 
documents by telephoning 202-435-7275. All comments, including 
attachments and other supporting materials, will become part of the 
public record and subject to public disclosure. Proprietary information 
or sensitive personal information, such as account numbers or Social 
Security numbers, or names of other individuals, should not be 
included. Comments will not be edited to remove any identifying or 
contact information.

FOR FURTHER INFORMATION CONTACT: Leslie Parrish, Deputy Assistant 
Director, Consumer Credit, Payments, and Deposits Markets, or Ted 
Wegner, Policy Analyst, Office of Consumer Education, at 202-435-7700. 
If you require this document in an alternative electronic format, 
please contact <a href="/cdn-cgi/l/email-protection#f0b3b6a0b2afb193939583839992999c998489b093968092de979f86"><span class="__cf_email__" data-cfemail="dc9f9a8c9e839dbfbfb9afafb5beb5b0b5a8a59cbfbaacbef2bbb3aa">[email protected]</span></a>.

SUPPLEMENTARY INFORMATION: On June 14, 2022, the Bureau issued a 
Request for Information seeking information from the public on what 
customer service obstacles consumers face in the banking market, and 
specifically, what information would be helpful for consumers to obtain 
from depository institutions pursuant to section 1034(c) of the 
CFPA.\1\ Under section 1034(c) of the Consumer Financial Protection Act 
(CFPA), consumers have a legal right to obtain information from the 
approximately 175 largest banks and credit unions in the country with 
more than $10 billion in assets, as well as from their affiliates. 
Through this statutory authority, consumers are able to gain valuable 
insight into their accounts by requesting certain account information 
from their depository institution. Allowing an additional comment 
period will provide additional opportunity for the public to prepare 
comments related to this inquiry. Therefore, the Bureau is extending 
the comment period for this request until August 22, 2022.
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    \1\ See 87 FR 36828 (June 21, 2022).

Dani Zylberberg,
Counsel and Federal Register Liaison, Consumer Financial Protection 
Bureau.
[FR Doc. 2022-15243 Filed 7-19-22; 8:45 am]
BILLING CODE 4810-AM-P


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