[Federal Register Volume 87, Number 123 (Tuesday, June 28, 2022)]
[Notices]
[Pages 38460-38461]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-13751]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-XXXX]


Agency Information Collection Activity Under OMB Review: Veterans 
Engagement Action Center (VEAC) Surveys

AGENCY: Veterans Experience Office, Department of Veterans Affairs.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995, 
this notice announces that the Veterans Experience Office, Department 
of Veterans Affairs, will submit the collection of information 
abstracted below to the Office of Management and Budget (OMB) for 
review and comment. The PRA submission describes the nature of the 
information collection and its expected cost and burden and it includes 
the actual data collection instrument.

DATES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. Refer to 
`VEAC Survey Feedback''.

FOR FURTHER INFORMATION CONTACT: Maribel Aponte, Office of Enterprise 
and Integration, Data Governance Analytics (008), 1717 H Street NW, 
Washington, DC 20006, (202) 266-4688 or email <a href="/cdn-cgi/l/email-protection#c0ada1b2a9a2a5aceea1b0afaeb4a580b6a1eea7afb6"><span class="__cf_email__" data-cfemail="422f23302b20272e6c23322d2c36270234236c252d34">[email protected]</span></a>. 
Please refer to ``VEO VEAC Survey Feedback'' in any correspondence.

SUPPLEMENTARY INFORMATION:
    Authority: 44 U.S.C. 3501-21.
    Title: Veterans Engagement Action Center (VEAC) Surveys.
    OMB Control Number: None.
    Type of Review: ICR.
    Abstract: Veterans Experience Action Center (VEAC) is a Veterans 
Affairs (VA) program established to proactively assist Veterans in a 
selected state with a one-stop resource for all their needs. The VEAC 
brings together VA benefits, health care and other resources in 
partnership with state VA resources.
    The VEAC gathers feedback from Veterans, Active Military, Guard/
Reservist, Family members, caregivers, providers, and survivors. The 
VEAC then provides that feedback to VA leaders to measure the success 
of the outreach event and measure the ease, effectiveness, emotion, and 
trust from the participants as they exit.
    The surveys will further allow the Veterans Experience Office (VEO) 
to measure whether the needs of the participants were met. Additional 
areas where the survey results will impact:
    <bullet> Identifies gaps and challenges in health care, benefits, 
and service delivery.
    <bullet> Identifies areas for how VA can best support local efforts 
in a holistic fashion.
    <bullet> Identifies areas where there may be barriers to access, 
and outreach tailored to local communities.
    Per FY2021 MILCON House report 116-445, the Committee directs the 
VA to provide quarterly reports on the status of the implementation of 
the VEAC pilot program; the effectiveness of the pilot program at 
reaching Veterans, particularly those in need, and increasing 
utilization of VA services:
    <bullet> Congress (Quarterly Congressional Tracking Reports (CTRs)
    VEAC surveys afford VEAC participants the ability to provide 
feedback to VA and allow the customer to share their experiences. VEO 
uses the customer's feedback to enhance and increase outreach and 
engagement efforts and determine the direct value of our efforts.
    The surveys and its delivery are an innovative approach to measure 
and improve customer experience based on the ``voice of the Veteran.'' 
Through the use of the VSignals digital platform, VEO can identify gaps 
and challenges in the community, provide information on VA programs, 
increase access and outreach, identify what is and what is not working, 
and determine how VA can best support local community efforts in 
support of Veterans, families, caregivers, and survivors. The Veteran 
Experience Office (VEO) has also been commissioned to measure the 
satisfaction of Peer-to-Peer organizations and veterans who recently 
interacted with the VEAC.
    Survey respondents will be Veterans, Active Military, Guard/
Reservist, family members, caregivers, and survivors that attend a VEAC 
event. Some VEAC participants may also be offered to provide feedback 
to surveys that capture their experience through their Peer-to-Peer 
connections or their attendance on a Veterans Experience Live Question 
and Answer event. Different surveys may be administered participants of 
events:
    1. VEAC Exit Survey: Outreach event staff will verbally administer 
the survey to event attendees as the last step in the overall event 
process. The outreach staff will fill out the web-based survey on 
behalf of the outreach event participant.
    2. VEAC Email Survey: A survey will be sent via email to event 
attendees that were not able to take the VEAC Exit Survey. The email 
survey will not be sent to event attendees that opted out of the VEAC 
Exit Survey.
    3. Peer-to-Peer Survey: The survey is completed via an email-based 
survey design. After a Peer-to-Peer organization interacts with a VEAC 
Representative, the VEAC Representative will send an email to the Peer-
to-Peer organization with a link to the Vsignals survey. The Peer-to-
Peer organization can take the survey and share the survey to Veterans 
via email at the conclusion of each Peer-to-Peer interaction. Peer-to-
Peer organizations and veterans will choose whether they want to 
participate in the survey.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register Notice with a 
60-day comment period soliciting comments on this collection

[[Page 38461]]

of information was published at 87 FR 24225, Publication Date:04/22/
2022, pages: 24225-24226.
    Affected Public: Individuals.
    Estimated Annual Burden: 1,200 hours.
    Estimated Average Burden per Respondent: 4 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 16,000.

    By direction of the Secretary.
Maribel Aponte,
VA PRA Clearance Officer, Office of Enterprise and Integration, Data 
Governance Analytics, Department of Veterans Affairs.
[FR Doc. 2022-13751 Filed 6-27-22; 8:45 am]
BILLING CODE 8320-01-P


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