38460 Federal Register / Vol. 87, No. 123 / Tuesday, June 28, 2022 / Notices 

Services Research and Development 

program. 

Board members advise the Director, 

Health Services Research and 

Development Service and the Chief 

Research and Development Officer on 

the scientific and technical merit, the 

mission relevance, and the protection of 

human subjects of Health Services 

Research and Development proposals. 

The Board does not consider grants, 

contracts or other forms of extramural 

research. 

Members of the public who wish to 

attend the open portion of the 

teleconference session from 12:00–12:15 

p.m. EST may join by dialing the WebEx 

USA Toll-free Number 1–404–397–1596 

and entering the meeting number 

(access code): 2761 336 2549. 

Written comments from the public 

must be sent to Tiffin Ross-Shepard, 

Alternate Designated Federal Officer, 

Health Services Research and 

Development Service, Department of 

Veterans Affairs (14RDH), 810 Vermont 

Avenue NW, Washington, DC 20420, or 

to Tiffin.Ross-Shepard@va.gov prior to 

the meeting. Those who plan to attend 

the open portion of the meeting must 

contact Ms. Ross-Shepard at least 5 days 

before the meeting. For further 

information, please call Ms. RossShepard at 202–443–5776. 

Dated: June 23, 2022. 

LaTonya L. Small, 

Federal Advisory Committee Management 

Officer. 

[FR Doc. 2022–13780 Filed 6–27–22; 8:45 am] 

BILLING CODE P 

DEPARTMENT OF VETERANS 

AFFAIRS 

[OMB Control No. 2900–XXXX] 

Agency Information Collection Activity 

Under OMB Review: Veterans 

Engagement Action Center (VEAC) 

Surveys 

AGENCY: Veterans Experience Office, 

Department of Veterans Affairs. 

ACTION: Notice. 

SUMMARY: In compliance with the 

Paperwork Reduction Act (PRA) of 

1995, this notice announces that the 

Veterans Experience Office, Department 

of Veterans Affairs, will submit the 

collection of information abstracted 

below to the Office of Management and 

Budget (OMB) for review and comment. 

The PRA submission describes the 

nature of the information collection and 

its expected cost and burden and it 

includes the actual data collection 

instrument. 

DATES: Written comments and 

recommendations for the proposed 

information collection should be sent 

within 30 days of publication of this 

notice to www.reginfo.gov/public/do/ 

PRAMain. Find this particular 

information collection by selecting 

‘‘Currently under 30-day Review—Open 

for Public Comments’’ or by using the 

search function. Refer to ‘VEAC Survey 

Feedback’’. 

FOR FURTHER INFORMATION CONTACT: 

Maribel Aponte, Office of Enterprise 

and Integration, Data Governance 

Analytics (008), 1717 H Street NW, 

Washington, DC 20006, (202) 266–4688 

or email maribel.aponte@va.gov. Please 

refer to ‘‘VEO VEAC Survey Feedback’’ 

in any correspondence. 

SUPPLEMENTARY INFORMATION: 

Authority: 44 U.S.C. 3501–21. 

Title: Veterans Engagement Action 

Center (VEAC) Surveys. 

OMB Control Number: None. 

Type of Review: ICR. 

Abstract: Veterans Experience Action 

Center (VEAC) is a Veterans Affairs (VA) 

program established to proactively assist 

Veterans in a selected state with a onestop resource for all their needs. The 

VEAC brings together VA benefits, 

health care and other resources in 

partnership with state VA resources. 

The VEAC gathers feedback from 

Veterans, Active Military, Guard/ 

Reservist, Family members, caregivers, 

providers, and survivors. The VEAC 

then provides that feedback to VA 

leaders to measure the success of the 

outreach event and measure the ease, 

effectiveness, emotion, and trust from 

the participants as they exit. 

The surveys will further allow the 

Veterans Experience Office (VEO) to 

measure whether the needs of the 

participants were met. Additional areas 

where the survey results will impact: 

• Identifies gaps and challenges in 

health care, benefits, and service 

delivery. 

• Identifies areas for how VA can best 

support local efforts in a holistic 

fashion. 

• Identifies areas where there may be 

barriers to access, and outreach tailored 

to local communities. 

Per FY2021 MILCON House report 

116–445, the Committee directs the VA 

to provide quarterly reports on the 

status of the implementation of the 

VEAC pilot program; the effectiveness of 

the pilot program at reaching Veterans, 

particularly those in need, and 

increasing utilization of VA services: 

• Congress (Quarterly Congressional 

Tracking Reports (CTRs) 

VEAC surveys afford VEAC 

participants the ability to provide 

feedback to VA and allow the customer 

to share their experiences. VEO uses the 

customer’s feedback to enhance and 

increase outreach and engagement 

efforts and determine the direct value of 

our efforts. 

The surveys and its delivery are an 

innovative approach to measure and 

improve customer experience based on 

the ‘‘voice of the Veteran.’’ Through the 

use of the VSignals digital platform, 

VEO can identify gaps and challenges in 

the community, provide information on 

VA programs, increase access and 

outreach, identify what is and what is 

not working, and determine how VA 

can best support local community 

efforts in support of Veterans, families, 

caregivers, and survivors. The Veteran 

Experience Office (VEO) has also been 

commissioned to measure the 

satisfaction of Peer-to-Peer organizations 

and veterans who recently interacted 

with the VEAC. 

Survey respondents will be Veterans, 

Active Military, Guard/Reservist, family 

members, caregivers, and survivors that 

attend a VEAC event. Some VEAC 

participants may also be offered to 

provide feedback to surveys that capture 

their experience through their Peer-toPeer connections or their attendance on 

a Veterans Experience Live Question 

and Answer event. Different surveys 

may be administered participants of 

events: 

1. VEAC Exit Survey: Outreach event 

staff will verbally administer the survey 

to event attendees as the last step in the 

overall event process. The outreach staff 

will fill out the web-based survey on 

behalf of the outreach event participant. 

2. VEAC Email Survey: A survey will 

be sent via email to event attendees that 

were not able to take the VEAC Exit 

Survey. The email survey will not be 

sent to event attendees that opted out of 

the VEAC Exit Survey. 

3. Peer-to-Peer Survey: The survey is 

completed via an email-based survey 

design. After a Peer-to-Peer organization 

interacts with a VEAC Representative, 

the VEAC Representative will send an 

email to the Peer-to-Peer organization 

with a link to the Vsignals survey. The 

Peer-to-Peer organization can take the 

survey and share the survey to Veterans 

via email at the conclusion of each Peerto-Peer interaction. Peer-to-Peer 

organizations and veterans will choose 

whether they want to participate in the 

survey. 

An agency may not conduct or 

sponsor, and a person is not required to 

respond to a collection of information 

unless it displays a currently valid OMB 

control number. The Federal Register 

Notice with a 60-day comment period 

soliciting comments on this collection 


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Federal Register / Vol. 87, No. 123 / Tuesday, June 28, 2022 / Notices 38461 

of information was published at 87 FR 

24225, Publication Date:04/22/2022, 

pages: 24225–24226. 

Affected Public: Individuals. 

Estimated Annual Burden: 1,200 

hours. 

Estimated Average Burden per 

Respondent: 4 minutes. 

Frequency of Response: On occasion. 

Estimated Number of Respondents: 

16,000. 

By direction of the Secretary. 

Maribel Aponte, 

VA PRA Clearance Officer, Office of 

Enterprise and Integration, Data Governance 

Analytics, Department of Veterans Affairs. 

[FR Doc. 2022–13751 Filed 6–27–22; 8:45 am] 

BILLING CODE 8320–01–P 


khammond on DSKJM1Z7X2PROD with NOTICES