36830 Federal Register / Vol. 87, No. 118 / Tuesday, June 21, 2022 / Notices 

compensated, and how might 

compensation structure and incentives 

impact the service provided? 

6. What customer service obstacles 

have consumers experienced that have 

adversely affected their ability to bank? 

7. What unique customer service 

obstacles do immigrants, rural 

communities, or older consumers 

experience? 

8. What are typical call wait times? 

9. How often are calls dropped or 

disconnected? How often do companies 

use automated and digital 

communication channels such as 

interactive voice response (IVR) systems 

and online chat functions? 

10. Are there any fees associated with 

customer service or requests for 

information? 

11. What are the most important 

customer service features or experiences 

that help produce satisfactory banking 

relationships between financial 

institutions and consumers? 

12. Please explain the value of 

consumers having access to the 

following information pertaining to 

their accounts: 

a. Internal or external 

communications about an account. 

b. A listing of all companies that are 

provided with information about an 

account. 

c. The purposes for which 

information about a consumer’s account 

are shared. 

d. Any compensation that a 

depository institution receives for 

sharing information about an account. 

e. Any conditions placed on the use 

of information about an account. 

f. A listing of all companies with 

authorization to receive automatic or 

reoccurring payments from an account. 

g. Information reviewed or used in 

investigating a consumer’s dispute 

about an account. 

h. Any third-party information used 

to make account decisions about 

consumers, including but not limited to 

consumer reports and credit or other 

risk scores. 

13. What information would be 

helpful for consumers to obtain from 

depository institutions in order to 

improve their banking experience? 

14. How have methods of customer 

engagement changed as a result of the 

COVID–19 pandemic? 

Rohit Chopra, 

Director, Consumer Financial Protection 

Bureau. 

[FR Doc. 2022–13207 Filed 6–17–22; 8:45 am] 

BILLING CODE 4810–AM–P 

COUNCIL ON ENVIRONMENTAL 

QUALITY 

[CEQ–2022–0003] 

Generic Clearance for the Collection of 

Qualitative Feedback on Agency 

Service Delivery 

AGENCY: Council on Environmental 

Quality. 

ACTION: Notice of information collection; 

request for comments. 

SUMMARY: Consistent with the 

Paperwork Reduction Act of 1995 

(PRA), this notice announces that the 

Council on Environmental Quality 

(CEQ) will submit an Information 

Collection Request (ICR) to the Office of 

Management and Budget (OMB) for 

review and approval. This notice 

describes a collection of information on 

generic clearance for qualitative 

feedback on agency service delivery. An 

agency may not conduct or sponsor and 

a person is not required to respond to 

a collection of information unless it 

displays a currently valid OMB control 

number. 

DATES: Interested persons are invited to 

submit comments on or before July 21, 

2022. 

ADDRESSES: You may submit comments, 

identified by docket number CEQ– 

2022–0003, by any of the following 

methods: 

• Federal eRulemaking Portal: 

https://www.regulations.gov. Follow the 

instructions for submitting comments. 

• Fax: 202–456–6546. 

• Mail: Council on Environmental 

Quality, 730 Jackson Place NW, 

Washington, DC 20503. 

All submissions received must 

include the agency name, ‘‘Council on 

Environmental Quality,’’ and the docket 

number, CEQ–2022–0003. All 

comments received will be posted 

without change to https://

www.regulations.gov, including any 

personal information provided. Do not 

submit electronically any information 

you consider to be private, Confidential 

Business Information (CBI), or other 

information, the disclosure of which is 

restricted by statute. 

FOR FURTHER INFORMATION CONTACT: To 

request additional information about 

this Information Collection Request, 

please contact Sharmila L. Murthy at 

202–395–5750 or Sharmila.L.Murthy@

ceq.eop.gov. 

SUPPLEMENTARY INFORMATION: 

CEQ previously published this 

proposed information collection in the 

Federal Register on March 16, 2022, 

and allowed 60 days for public 

comment. 87 FR 14842. CEQ did not 

receive any public comments. CEQ 

notes that the total burden hours have 

changed since the 60-day notice due to 

a clerical error. The purpose of this 

notice is to allow an additional 30 days 

for public comment. 

Pursuant to the Paperwork Reduction 

Act, 44 U.S.C. 3506(c)(2)(A), CEQ is 

soliciting comments and information to 

enable it to: (1) evaluate whether the 

proposed collection of information is 

necessary for the proper performance of 

the functions of CEQ, including whether 

the information will have practical 

utility; (2) evaluate the accuracy of 

CEQ’s estimate of the burden of the 

proposed collection of information, 

including the validity of the 

methodology and assumptions used; (3) 

enhance the quality, utility, and clarity 

of the information to be collected; and 

(4) minimize the burden of the 

collection of information on those who 

are to respond, including through the 

use of automated collection techniques 

or other forms of information 

technology. 

Abstract: The information collection 

activity provides a means to garner 

qualitative stakeholder feedback in an 

efficient, timely manner. CEQ envisions 

using surveys and focus groups to 

enhance customer service, improve 

product development, target messaging, 

ensure quality control, engage with 

stakeholders, and spur innovation. 

Information gathered will yield 

qualitative information; the collections 

will not be designed or expected to 

yield statistically representative results, 

but rather to provide insight about the 

challenges that subsets of stakeholders 

face. This feedback will provide insights 

into stakeholder perceptions, 

experiences and expectations, provide 

an understanding of issues with service, 

or focus attention on areas where 

communication, training or changes in 

operations might improve delivery of 

products or services. These collections 

will allow for ongoing, collaborative, 

and actionable communications 

between CEQ and its stakeholders. It 

also will allow feedback to contribute 

directly to the improvement of program 

management and services. The 

solicitation of feedback will target areas 

such as timeliness, appropriateness, 

accuracy of information, courtesy, 

efficiency of service delivery, and 

resolution of issues with service 

delivery. CEQ will assess responses to 

plan and inform efforts to improve or 

maintain the quality of service offered to 

the public. If this information is not 

collected, vital feedback from 

stakeholders on CEQ’s services will be 

unavailable. 


jspears on DSK121TN23PROD with NOTICES1
Federal Register / Vol. 87, No. 118 / Tuesday, June 21, 2022 / Notices 36831 

CEQ will only submit a collection for 

approval by OMB under this generic 

clearance if the collections are 

voluntary; the collections are low 

burden for respondents and are low- or 

no-cost for both the respondents and the 

Federal Government; the collections are 

noncontroversial and do not raise issues 

of concern to other Federal agencies; the 

collections are targeted to the 

solicitation of opinions from 

respondents who have experience with 

a program or may have experience with 

a program in the near future; personally 

identifiable information is collected 

only to the extent necessary and is not 

retained; information gathered will be 

used only internally for general service 

improvement and program management 

purposes; information gathered will not 

be used for the purpose of substantially 

informing influential policy decisions; 

and information gathered will yield 

qualitative information. 

Title of Collection: CEQ Stakeholder 

Engagement. 

Form Numbers: None. 

Respondents/affected entities: 

Individuals and households; businesses, 

academic institutions, non-profit 

groups, and other organizations; or state, 

Tribal, local, or foreign governments. 

Respondent’s obligation to respond: 

Voluntary. 

Estimated number of respondents: 

125,000 (over three years). 

Frequency of response: Once. 

Total estimated burden: 9,000 hours 

(over three years). Burden is defined at 

5 CFR 1320.03(b). 

Total estimated cost: There are no 

annualized capital or operation and 

maintenance costs. 

Amy B. Coyle, 

Deputy General Counsel. 

[FR Doc. 2022–13200 Filed 6–17–22; 8:45 am] 

BILLING CODE 3325–F2–P 

DEPARTMENT OF DEFENSE 

Defense Acquisition Regulations 

System 

[Docket Number DARS–2022–0016; OMB 

Control Number 0704–0478] 

Information Collection Requirements; 

Defense Federal Acquisition 

Regulation Supplement (DFARS); 

Cyber Incident Reporting and Cloud 

Computing 

AGENCY: Defense Acquisition 

Regulations System, Department of 

Defense (DoD). 

ACTION: Notice and request for 

comments regarding a proposed 

extension of an approved information 

collection requirement. 

SUMMARY: In compliance with the 

Paperwork Reduction Act of 1995, DoD 

announces the proposed extension of a 

public information collection 

requirement and seeks public comment 

on the provisions thereof. DoD invites 

comments on: whether the proposed 

collection of information is necessary 

for the proper performance of the 

functions of DoD, including whether the 

information will have practical utility; 

the accuracy of the estimate of the 

burden of the proposed information 

collection; ways to enhance the quality, 

utility, and clarity of the information to 

be collected; and ways to minimize the 

burden of the information collection on 

respondents, including the use of 

automated collection techniques or 

other forms of information technology. 

The Office of Management and Budget 

(OMB) has approved this information 

collection for use through September 30, 

2022. DoD proposes that OMB extend its 

approval for use for three additional 

years beyond the current expiration 

date. 

DATES: DoD will consider all comments 

received by August 22, 2022. 

ADDRESSES: You may submit comments, 

identified by OMB Control Number 

0704–0478, using any of the following 

methods: 

Æ Federal eRulemaking Portal: 

https://www.regulations.gov. Follow the 

instructions for submitting comments. 

Æ Email: osd.dfars@mail.mil. Include 

OMB Control Number 0704–0478 in the 

subject line of the message. 

Comments received generally will be 

posted without change to https://

www.regulations.gov, including any 

personal information provided. 

FOR FURTHER INFORMATION CONTACT: Ms. 

Heather Kitchens, telephone 571–296– 

7152. 

SUPPLEMENTARY INFORMATION: 

Title and OMB Number: Safeguarding 

Covered Defense Information, Cyber 

Incident Reporting, and Cloud 

Computing; OMB Control Number 

0704–0478. 

Affected Public: Businesses or other 

for-profit and not-for-profit institutions. 

Respondent’s Obligation: Required to 

obtain or retain benefits. 

Type of Request: Extension of a 

currently approved collection. 

Number of Respondents: 2,017. 

Responses per Respondent: 17.35, 

approximately. 

Annual Responses: 34,974. 

Average Burden per Response: 0.29 

hour. 

Annual Burden Hours: 10,071. 

Reporting Frequency: On occasion. 

Needs and Uses: Offerors and 

contractors must report cyber incidents 

on unclassified networks or information 

systems, within cloud computing 

services, and when they affect 

contractors designated as providing 

operationally critical support, as 

required by statute. 

a. The clause at DFARS 252.204– 

7012, Safeguarding Covered Defense 

Information and Cyber Incident 

Reporting, covers cyber incident 

reporting requirements for incidents 

that affect a covered contractor 

information system or the covered 

defense information residing therein, or 

that affects the contractor’s ability to 

perform the requirements of the contract 

that are designated as operationally 

critical support and identified in the 

contract. 

b. DFARS provision 252.204–7008, 

Compliance with Safeguarding Covered 

Defense Information Controls, requires 

an offeror that proposes to vary from 

any of the security controls of National 

Institute of Standards and Technology 

(NIST) Special Publication (SP) 800–171 

in effect at the time the solicitation is 

issued to submit to the contracting 

officer a written explanation of how the 

specified security control is not 

applicable or an alternative control or 

protective measure is used to achieve 

equivalent protection. 

c. DFARS provision 252.239–7009, 

Representation of Use of Cloud 

Computing, requires contractors to 

report that they ‘‘anticipate’’ or do not 

anticipate’’ utilizing cloud computing 

service in performance of the resultant 

contract. The representation will notify 

contracting officers of the applicability 

of the cloud computing requirements at 

DFARS clause 252.239–7010 of the 

contract. 

d. DFARS clause 252.239–7010, 

Cloud Computing Services, requires 

reporting of cyber incidents that occur 

when DoD is purchasing cloud 

computing services. 

These DFARS provisions and clauses 

facilitate mandatory cyber incident 

reporting requirements in accordance 

with statutory regulations. When reports 

are submitted, DoD will analyze the 

reported information for cyber threats 

and vulnerabilities in order to develop 

response measures as well as improve 

U.S. Government understanding of 

advanced cyber threat activity. In 

addition, the security requirements in 

NIST SP 800–171 are specifically 

tailored for use in protecting sensitive 

information residing in contractor 

information systems and generally 

reduce the burden placed on contractors 

by eliminating Federal-centric processes 


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