Federal Register / Vol. 87, No. 116 / Thursday, June 16, 2022 / Notices 36325 

or otherwise unlawful. Big River Solar, 

LLC, 179 FERC ¶ 61,177 (2022). 

The refund effective date in Docket 

No. EL22–61–000, established pursuant 

to section 206(b) of the FPA, will be the 

date of publication of this notice in the 

Federal Register. 

Any interested person desiring to be 

heard in Docket No. EL22–61–000 must 

file a notice of intervention or motion to 

intervene, as appropriate, with the 

Federal Energy Regulatory Commission, 

in accordance with Rule 214 of the 

Commission’s Rules of Practice and 

Procedure, 18 CFR 385.214 (2021), 

within 21 days of the date of issuance 

of the order. 

In addition to publishing the full text 

of this document in the Federal 

Register, the Commission provides all 

interested persons an opportunity to 

view and/or print the contents of this 

document via the internet through the 

Commission’s Home Page (http://

www.ferc.gov) using the ‘‘eLibrary’’ link. 

Enter the docket number excluding the 

last three digits in the docket number 

field to access the document. At this 

time, the Commission has suspended 

access to the Commission’s Public 

Reference Room, due to the 

proclamation declaring a National 

Emergency concerning the Novel 

Coronavirus Disease (COVID–19), issued 

by the President on March 13, 2020. For 

assistance, contact FERC at 

FERCOnlineSupport@ferc.gov or call 

toll-free, (886) 208–3676 or TYY, (202) 

502–8659. 

The Commission strongly encourages 

electronic filings of comments, protests 

and interventions in lieu of paper using 

the ‘‘eFile’’ link at http://www.ferc.gov. 

In lieu of electronic filing, you may 

submit a paper copy. Submissions sent 

via the U.S. Postal Service must be 

addressed to: Kimberly D. Bose, 

Secretary, Federal Energy Regulatory 

Commission, 888 First Street NE, Room 

1A, Washington, DC 20426. 

Submissions sent via any other carrier 

must be addressed to: Kimberly D. Bose, 

Secretary, Federal Energy Regulatory 

Commission, 12225 Wilkins Avenue, 

Rockville, Maryland 20852. 

Dated: June 10, 2022. 

Debbie-Anne A. Reese, 

Deputy Secretary. 

[FR Doc. 2022–12989 Filed 6–15–22; 8:45 am] 

BILLING CODE 6717–01–P 

FEDERAL ELECTION COMMISSION 

Sunshine Act Meeting 

TIME AND DATE: Wednesday, June 22, 

2022 at 10 a.m. and its continuation at 

the conclusion of the open meeting on 

June 23, 2022. 

PLACE: 1050 First Street NE, 

Washington, DC and virtual (this 

meeting will be a hybrid meeting). 

STATUS: This meeting will be closed to 

the public. 

MATTERS TO BE CONSIDERED: Compliance 

matters pursuant to 52 U.S.C. 30109. 

Matters concerning participation in 

civil actions or proceedings or 

arbitration. 

CONTACT PERSON FOR MORE INFORMATION: 

Judith Ingram, Press Officer, Telephone: 

(202) 694–1220. 

Authority: Government in the 

Sunshine Act, 5 U.S.C. 552b. 

Vicktoria J. Allen, 

Acting Deputy Secretary of the Commission. 

[FR Doc. 2022–13124 Filed 6–14–22; 4:15 pm] 

BILLING CODE 6715–01–P 

GENERAL SERVICES 

ADMINISTRATION 

[OMB Control No. 3090–XXXX; Docket No. 

2020–0001; Sequence No. 3] 

Information Collection; Improving 

Customer Experience (OMB Circular 

A–11, Section 280 Implementation) 

AGENCY: General Services 

Administration. 

ACTION: Notice; request for comment. 

SUMMARY: The General Services 

Administration (GSA) as part of its 

continuing effort to reduce paperwork 

and respondent burden, is announcing 

an opportunity for public comment on 

a new proposed collection of 

information by the Agency. Under the 

Paperwork Reduction Act of 1995 

(PRA), Federal Agencies are required to 

publish notice in the Federal Register 

concerning each proposed collection of 

information, and to allow 60 days for 

public comment in response to the 

notice. This notice solicits comments on 

new collection proposed by the Agency. 

DATES: Submit comments on or before: 

August 15, 2022. 

ADDRESSES: Submit comments 

identified by Information Collection 

3090–XXXX, Improving Customer 

Experience (OMB Circular A–11, 

Section 280 Implementation), to: 

https://www.regulations.gov. Follow the 

instructions for submitting comments. 

Comments submitted electronically, 

including attachments to https://

www.regulations.gov, will be posted to 

the docket unchanged. If your comment 

cannot be submitted using https://

www.regulations.gov, call or email the 

points of contact in the FOR FURTHER

INFORMATION CONTACT section of this 

document for alternate instructions. 

Instructions: Please submit comments 

only and cite Information Collection 

3090–XXXX, Improving Customer 

Experience (OMB Circular A–11, 

Section 280 Implementation), in all 

correspondence related to this 

collection. To confirm receipt of your 

comment(s), please check 

regulations.gov, approximately two-tothree business days after submission to 

verify posting. 

FOR FURTHER INFORMATION CONTACT: 

Requests for additional information 

should be directed to Camille Tucker, 

U.S. General Services Administration, 

1800 F Street NW, Washington, DC 

20405, via phone at 202–603–2666, or 

email to camille.tucker@gsa.gov. 

SUPPLEMENTARY INFORMATION: 

A. Purpose 

Under the PRA, (44 U.S.C. 3501– 

3520) Federal Agencies must obtain 

approval from the Office of Management 

and Budget (OMB) for each collection of 

information they conduct or sponsor. 

‘‘Collection of information’’ is defined 

in 44 U.S.C. 3502(3) and 5 CFR 

1320.3(c) and includes Agency requests 

or requirements that members of the 

public submit reports, keep records, or 

provide information to a third party. 

Section 3506(c)(2)(A) of the PRA 

requires Federal Agencies to provide a 

60-day notice in the Federal Register 

concerning each proposed collection of 

information, including each proposed 

extension of an existing collection of 

information, before submitting the 

collection to OMB for approval. To 

comply with this requirement, GSA is 

publishing notice of the proposed 

collection of information set forth in 

this document. 

Whether seeking a loan, Social 

Security benefits, veterans benefits, or 

other services provided by the Federal 

Government, individuals and businesses 

expect Government customer services to 

be efficient and intuitive, just like 

services from leading private-sector 

organizations. Yet the 2016 American 

Consumer Satisfaction Index and the 

2017 Forrester Federal Customer 

Experience Index show that, on average, 

Government services lag nine 

percentage points behind the private 

sector. 

A modern, streamlined and 

responsive customer experience means: 

raising government-wide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 


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36326 Federal Register / Vol. 87, No. 116 / Thursday, June 16, 2022 / Notices 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. To support this, 

OMB Circular A–11 Section 280 

established government-wide standards 

for mature customer experience 

organizations in government and 

measurement. To enable Federal 

programs to deliver the experience 

taxpayers deserve, they must undertake 

three general categories of activities: 

conduct ongoing customer research, 

gather and share customer feedback, and 

test services and digital products. 

These data collection efforts may be 

either qualitative or quantitative in 

nature or may consist of mixed 

methods. Additionally, data may be 

collected via a variety of means, 

including but not limited to electronic 

or social media, direct or indirect 

observation (i.e., in person, video and 

audio collections), interviews, 

questionnaires, surveys, and focus 

groups. GSA will limit its inquiries to 

data collections that solicit strictly 

voluntary opinions or responses. 

The results of the data collected will 

be used to improve the delivery of 

Federal services and programs. It will 

include the creation of personas, 

customer journey maps, and reports and 

summaries of customer feedback data 

and user insights. It will also provide 

government-wide data on customer 

experience that can be displayed on 

performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

Method of Collection: 

GSA will collect this information by 

electronic means when possible, as well 

as by mail, fax, telephone, technical 

discussions, and in-person interviews. 

GSA may also utilize observational 

techniques to collect this information. 

Data: 

Form Number(s): None. 

Type of Review: New. 

B. Annual Reporting Burden 

Affected Public: Collections will be 

targeted to the solicitation of opinions 

from respondents who have experience 

with the program or may have 

experience with the program in the near 

future. For the purposes of this request, 

‘‘customers’’ are individuals, 

businesses, and organizations that 

interact with a Federal Government 

agency or program, either directly or via 

a Federal contractor. This could include 

individuals or households; businesses 

or other for-profit organizations; not-forprofit institutions; State, local or tribal 

governments; Federal government; and 

Universities. 

Estimated Number of Respondents: 

2,001,550. 

Estimated Time per Response: Varied, 

dependent upon the data collection 

method used. The possible response 

time to complete a questionnaire or 

survey may be 3 minutes or up to 2 

hours to participate in an interview. 

Estimated Total Annual Burden 

Hours: 101,125. 

Estimated Total Annual Cost to 

Public: $0. 

C. Public Comments 

GSA invites comments on: (a) 

Whether the proposed collection of 

information is necessary for the proper 

performance of the functions of the 

agency, including whether the 

information will have practical utility; 

(b) the accuracy of the agency’s estimate 

of the burden (including hours and cost) 

of the proposed collection of 

information; (c) ways to enhance the 

quality, utility, and clarity of the 

information to be collected; and (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology. 

Comments submitted in response to this 

notice will be summarized and/or 

included in the request for OMB 

approval of this information collection; 

they also will become a matter of public 

record. 

Beth Anne Killoran, 

Deputy Chief Information Officer. 

[FR Doc. 2022–12982 Filed 6–15–22; 8:45 am] 

BILLING CODE 6820–34–P 

DEPARTMENT OF HEALTH AND 

HUMAN SERVICES 

Administration for Children and 

Families 

Submission for OMB Review; Study on 

the Conversion of Enrollment Slots 

From Head Start to Early Head Start 

(HS2EHS Study) (New Collection) 

AGENCY: Office of Planning, Research, 

and Evaluation, Administration for 

Children and Families, U.S. Department 

of Health and Human Services. 

ACTION: Request for public comment. 

SUMMARY: The Administration for 

Children and Families (ACF) at the U.S. 

Department of Health and Human 

Services (HHS) is proposing a new 

information collection, using qualitative 

case studies, to examine how and why 

Head Start grant recipients convert 

enrollment slots from Head Start to 

Early Head Start and the facilitators and 

barriers to the implementation of highquality Early Head Start services 

following conversion. This information 

collection aims to present an internally 

valid description of the experiences of 

up to six purposively selected cases, not 

to promote statistical generalization to 

different sites or service populations. 

DATES: Comments due within 30 days of 

publication. OMB must make a decision 

about the collection of information 

between 30 and 60 days after 

publication of this document in the 

Federal Register. Therefore, a comment 

is best assured of having its full effect 

if OMB receives it within 30 days of 

publication. 

ADDRESSES: Written comments and 

recommendations for the proposed 

information collection should be sent 

within 30 days of publication of this 

notice to www.reginfo.gov/public/do/ 

PRAMain. Find this particular 

information collection by selecting 

‘‘Currently under 30-day Review—Open 

for Public Comments’’ or by using the 

search function. You can also obtain 

copies of the proposed collection of 

information by emailing 

OPREinfocollection@acf.hhs.gov. All 

emailed requests should be identified by 

the title of the information collection. 

SUPPLEMENTARY INFORMATION:

Description: This primary data 

collection request for the Study on the 

Conversion of Enrollment Slots from 

Head Start to Early Head Start (HS2EHS 

Study) aims to gather qualitative data 

about the experiences of up to six grant 

recipients that have converted 

enrollment slots from Head Start to 

Early Head Start. The HS2EHS Study 

will collect information about (a) how 

and why each grant recipient converted 

enrollment slots from Head Start to 

Early Head Start; (b) strategic planning 

for and implementation of high-quality 

Early Head Start services following 

conversion; and (c) barriers and 

facilitators to the provision of highquality Early Head Start services that 

meet community needs. The HS2EHS 

team will also collect information about 

the state and local early care and 

education context and community need 

for Early Head Start services. 

Respondents: Head Start directors and 

staff, Head Start policy council 

members, Head Start Training and 

Technical Assistance staff, and state and 

local Early Care and Education leaders 

and community partners. 


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