31534 Federal Register / Vol. 87, No. 100 / Tuesday, May 24, 2022 / Notices 

or requirements that members of the 

public submit reports, keep records, or 

provide information to a third party. 

Section 3506(c)(2)(A) of the PRA 

requires Federal agencies to provide a 

60-day notice in the Federal Register 

concerning each proposed collection of 

information, including each proposed 

extension of an existing collection of 

information, before submitting the 

collection to OMB for approval. To 

comply with this requirement, USPTO 

is publishing notice of the proposed 

collection of information set forth in 

this document. 

Whether seeking a loan, Social 

Security benefits, veteran’s benefits, or 

other services provided by the Federal 

Government, individuals and businesses 

expect Government customer services to 

be efficient and intuitive, just like 

services from leading private-sector 

organizations. Yet the 2016 American 

Consumer Satisfaction Index and the 

2017 Forrester Federal Customer 

Experience Index show that, on average, 

Government services lag nine 

percentage points behind the private 

sector. 

A modern, streamlined, and 

responsive customer experience means: 

Raising governmentwide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. To support this, 

OMB Circular A–11 Section 280 

established governmentwide standards 

for mature customer experience 

organizations in government and 

measurement. To enable Federal 

programs to deliver the experience 

taxpayers deserve, they must undertake 

three general categories of activities: 

Conduct ongoing customer research, 

gather and share customer feedback, and 

test services and digital products. 

These data collection efforts may be 

either qualitative or quantitative in 

nature or may consist of mixed 

methods. Additionally, data may be 

collected via a variety of means, 

including but not limited to electronic 

or social media, direct or indirect 

observation (i.e., in person, video, and 

audio collections), interviews, 

questionnaires, surveys, and focus 

groups. USPTO will limit its inquiries to 

data collections that solicit strictly 

voluntary opinions or responses. Steps 

will be taken to ensure anonymity of 

respondents in each activity covered by 

this request. 

The results of the data collected will 

be used to improve the delivery of 

Federal services and programs. It will 

include the creation of personas, 

customer journey maps, and reports and 

summaries of customer feedback data 

and user insights. It will also provide 

governmentwide data on customer 

experience that can be displayed on 

performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

Method of Collection 

USPTO will collect this information 

by electronic means when possible, as 

well as by mail, fax, telephone, 

technical discussions, and in-person 

interviews. USPTO may also utilize 

observational techniques to collect this 

information. 

Data 

Form Number(s): None. 

Type of Review: New. 

B. Annual Reporting Burden 

Affected Public: Collections will be 

targeted to the solicitation of opinions 

from respondents who have experience 

with the program or may have 

experience with the program in the near 

future. For the purposes of this request, 

‘‘customers’’ are individuals, 

businesses, and organizations that 

interact with a Federal Government 

agency or program, either directly or via 

a Federal contractor. This could include 

individuals or households; businesses 

or other for-profit organizations; not-forprofit institutions; State, local or tribal 

governments; Federal government; and 

universities. 

Estimated Number of Respondents: 

2,001,550. 

Estimated Time per Response: Varied, 

dependent upon the data collection 

method used. The possible response 

time to complete a questionnaire or 

survey may be 3 minutes or up to 1.5 

hours to participate in an interview. 

Estimated Total Annual Burden 

Hours: 101,125. 

Estimated Total Annual Cost to 

Public: $2,737,454. 

C. Public Comments 

USPTO invites comments on: (a) 

Whether the proposed collection of 

information is necessary for the proper 

performance of the functions of the 

Agency, including whether the 

information will have practical utility; 

(b) the accuracy of the Agency’s 

estimate of the burden (including hours 

and cost) of the proposed collection of 

information; (c) ways to enhance the 

quality, utility, and clarity of the 

information to be collected; and (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology. 

Comments submitted in response to this 

notice will be summarized and/or 

included in the request for OMB 

approval of this information collection; 

they also will become a matter of public 

record. 

Kimberly Hardy, 

Information Collections Officer, Office of the 

Chief Administrative Officer, United States 

Patent and Trademark Office. 

[FR Doc. 2022–11149 Filed 5–23–22; 8:45 am] 

BILLING CODE 3510–16–P 

DEPARTMENT OF COMMERCE 

Patent and Trademark Office 

Agency Information Collection 

Activities; Submission to the Office of 

Management and Budget (OMB) for 

Review and Approval; Comment 

Request; Patents External Quality 

Survey 

The United States Patent and 

Trademark Office (USPTO) will submit 

the following information collection 

request to the Office of Management and 

Budget (OMB) for review and clearance 

in accordance with the Paperwork 

Reduction Act of 1995, on or after the 

date of publication of this notice. The 

USPTO invites comment on this 

information collection renewal, which 

helps the USPTO assess the impact of 

its information collection requirements 

and minimize the public’s reporting 

burden. Public comments were 

previously requested via the Federal 

Register on March 15, 2022 during a 60- 

day comment period. This notice allows 

for an additional 30 days for public 

comments. 

Agency: United States Patent and 

Trademark Office, Department of 

Commerce. 

Title: Patents External Quality Survey. 

OMB Control Number: 0651–0057. 

Needs and Uses: The USPTO’s 

Patents External Quality Survey is an 

instrument designed to measure 

opinions about the services that USPTO 

provides its patent application 

customers. The results from this 

voluntary survey will assist the USPTO 

in guiding improvements and 

enhancements in the future. The USPTO 

conducts the Patents External Quality 

Survey as part of its quality 

improvement efforts under E.O. 14058, 

Transforming Federal Customer 

Experience and Service Delivery to 


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Federal Register / Vol. 87, No. 100 / Tuesday, May 24, 2022 / Notices 31535 

Rebuild Trust in Government (Dec. 13, 

2021). This survey narrows the focus of 

customer satisfaction to examination 

quality and uses a longitudinal, rotating 

panel design to assess changes in 

customer perceptions and to identify 

key areas for examiner training and 

opportunities for improvement. The 

USPTO surveys patent agents, attorneys, 

and other individuals from large 

domestic corporations (including those 

with 500+ employees), small and 

medium-size businesses, independent 

inventors, and universities, and other 

non-profit research organizations. This 

survey does not include foreign entities. 

The USPTO random sample used in this 

survey is drawn from the Patent 

Application and Location Management 

(PALM) database. The sample 

population is drawn from the top filing 

firms and entities that have filed five or 

more patent applications in a 12-month 

period. This ongoing survey is generally 

conducted twice a year. The USPTO 

uses a rotating panel design where 

participants will take the survey twice 

in back-to-back survey periods. Half the 

participants in each survey period are 

new, completing the survey for the first 

time, and half are returning to complete 

the survey for a second time. This 

design allows a precise measurement of 

changes in customer experience over 

time. The Patents External Quality 

Survey is primarily a web-based survey, 

although respondents can also complete 

the survey via paper and mail if they 

prefer. The content of both versions is 

identical. Potential respondents are sent 

either an email or mailed pre-survey 

letter, depending on noted preferences 

for contact. At the beginning of each 

survey period, respondents are provided 

instructions for accessing and 

completing the survey electronically. 

After a specified response period, a 

survey packet containing a 

questionnaire, a separate cover letter 

prepared by the Deputy Commissioner 

for Patents, and a postage-paid, 

preaddressed return envelope are 

mailed to all sample members that have 

not yet submitted a response. Sampled 

members receiving a paper survey can 

still complete the survey electronically 

if they prefer. Reminder/thank you 

postcards and telephone calls are used 

to encourage responses from sample 

members. 

Form Numbers: 

• PTO/2325 (Patents External Quality 

Survey). 

Type of Review: Extension and 

revision of a currently approved 

information collection. 

Affected Public: Private sector. 

Respondent’s Obligation: Voluntary. 

Frequency: On occasion. 

Estimated Number of Annual 

Respondents: 1,875 respondents. 

Estimated Number of Annual 

Responses: 3,100 responses. 

Estimated Time per Response: The 

USPTO estimates that the responses in 

this information collection will take the 

public between 2 minutes (0.03 hours) 

and 10 minutes (0.17 hours) to 

complete. This includes the time to 

gather the necessary information, 

answer the survey prompts, and submit 

the completed request to the USPTO. 

Estimated Total Annual Respondent 

Burden Hours: 444 hours. 

Estimated Total Annual Respondent 

Non-Hourly Cost Burden: $0. 

This information collection request 

may be viewed at www.reginfo.gov. 

Follow the instructions to view 

Department of Commerce, USPTO 

information collections currently under 

review by OMB. 

Written comments and 

recommendations for this information 

collection should be submitted within 

30 days of the publication of this notice 

on the following website 

www.reginfo.gov/public/do/PRAMain. 

Find this particular information 

collection by selecting ‘‘Currently under 

30-day Review—Open for Public 

Comments’’ or by using the search 

function and entering either the title of 

the information collection or the OMB 

Control Number 0651–0057. 

Further information can be obtained 

by: 

• Email: InformationCollection@

uspto.gov. Include ‘‘0651–0057 

information request’’ in the subject line 

of the message. 

• Mail: Kimberly Hardy, Office of the 

Chief Administrative Officer, United 

States Patent and Trademark Office, 

P.O. Box 1450, Alexandria, VA 22313– 

1450. 

Kimberly Hardy, 

Information Collections Officer, Office of the 

Chief Administrative Officer, United States 

Patent and Trademark Office. 

[FR Doc. 2022–11156 Filed 5–23–22; 8:45 am] 

BILLING CODE 3510–16–P 

COMMODITY FUTURES TRADING 

COMMISSION 

Sunshine Act Meetings 

TIME AND DATE: 9:30 a.m. EDT, Thursday, 

May 26, 2022. 

PLACE: CFTC headquarters office, 

Washington, DC. 

STATUS: Closed. 

MATTERS TO BE CONSIDERED: 

Enforcement matters. In the event that 

the time, date, or location of this 

meeting changes, an announcement of 

the change, along with the new time, 

date, and/or place of the meeting will be 

posted on the Commission’s website at 

https://www.cftc.gov/. 

CONTACT PERSON FOR MORE INFORMATION: 

Christopher Kirkpatrick, 202–418–5964. 

Authority: 5 U.S.C. 552b. 

Dated: May 19, 2022. 

Christopher Kirkpatrick, 

Secretary of the Commission. 

[FR Doc. 2022–11211 Filed 5–20–22; 11:15 am] 

BILLING CODE 6351–01–P 

BUREAU OF CONSUMER FINANCIAL 

PROTECTION 

[Docket No. CFPB–2022–0033] 

Agency Information Collection 

Activities: Comment Request 

AGENCY: Bureau of Consumer Financial 

Protection. 

ACTION: Notice and request for comment. 

SUMMARY: In accordance with the 

Paperwork Reduction Act of 1995 

(PRA), the Consumer Financial 

Protection Bureau (Bureau or CFPB) is 

requesting to extend the Office of 

Management and Budget’s (OMB’s) 

approval for an existing information 

collection titled, ‘‘Privacy of Consumer 

Financial Information (Regulation P).’’ 

DATES: Written comments are 

encouraged and must be received on or 

before July 25, 2022 to be assured of 

consideration. 

ADDRESSES: You may submit comments, 

identified by the title of the information 

collection, OMB Control Number (see 

below), and docket number (see above), 

by any of the following methods: 

• Federal eRulemaking Portal: http:// 

www.regulations.gov. Follow the 

instructions for submitting comments. 

• Email: PRA_Comments@cfpb.gov. 

Include Docket No. CFPB–2022–0033 in 

the subject line of the email. 

• Mail/Hand Delivery/Courier: 

Comment Intake, Consumer Financial 

Protection Bureau (Attention: PRA 

Office), 1700 G Street NW, Washington, 

DC 20552. Please note that due to 

circumstances associated with the 

COVID–19 pandemic, the Bureau 

discourages the submission of 

comments by mail, hand delivery, or 

courier. Please note that comments 

submitted after the comment period will 

not be accepted. In general, all 

comments received will become public 

records, including any personal 

information provided. Sensitive 

personal information, such as account 

numbers or Social Security numbers, 

should not be included. 


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