Credit Agreement, dated May 3, 2012



 Exhibit 10.1 

 
  

 
 Published Transaction CUSIP
Number: 87124KAA1 
 Published Revolver CUSIP Number: 87124KAB9 

CREDIT AGREEMENT 
 among 
 SYKES ENTERPRISES, INCORPORATED 

as Borrower 
 THE LENDERS NAMED HEREIN 
 as Lenders 

and 

KEYBANK NATIONAL ASSOCIATION 
 as Lead Arranger, Sole Book Runner and Administrative Agent 
 BANK
OF AMERICA, N.A. 
 as Syndication Agent 

HSBC BANK USA, NATIONAL ASSOCIATION 
 as Co-Documentation Agent 
 RBS CITIZENS, NATIONAL ASSOCIATION

 as Co-Documentation Agent 

 
  

dated as of 

May 3, 2012 
  

 
  

 
  







 TABLE OF CONTENTS 

 

					
	 	  	Page	 
	 ARTICLE I. DEFINITIONS
	  	 	1	  
	 Section 1.1. Definitions
	  	 	1	  
	 Section 1.2. Accounting Terms
	  	 	24	  
	 Section 1.3. Terms Generally
	  	 	25	  
	 ARTICLE II. AMOUNT AND TERMS OF CREDIT
	  	 	25	  
	 Section 2.1. Amount and Nature of Credit
	  	 	25	  
	 Section 2.2. Revolving Credit Commitment
	  	 	26	  
	 Section 2.3. Interest
	  	 	31	  
	 Section 2.4. Evidence of Indebtedness
	  	 	32	  
	 Section 2.5. Notice of Loans and Credit Events; Funding of Loans
	  	 	32	  
	 Section 2.6. Payment on Loans and Other Obligations
	  	 	34	  
	 Section 2.7. Prepayment
	  	 	36	  
	 Section 2.8. Commitment and Other Fees
	  	 	37	  
	 Section 2.9. Modifications to Commitment
	  	 	37	  
	 Section 2.10. Computation of Interest and Fees
	  	 	39	  
	 Section 2.11. Mandatory Payments
	  	 	39	  
	 ARTICLE III. ADDITIONAL PROVISIONS RELATING TO LIBOR FIXED RATE LOANS; INCREASED CAPITAL; TAXES
	  	 	39	  
	 Section 3.1. Requirements of Law
	  	 	39	  
	 Section 3.2. Taxes
	  	 	41	  
	 Section 3.3. Funding Losses
	  	 	42	  
	 Section 3.4. Eurodollar Rate or Alternate Currency Rate Lending Unlawful; Inability to Determine Rate
	  	 	43	  
	 Section 3.5. Discretion of Lenders as to Manner of Funding
	  	 	43	  
	 ARTICLE IV. CONDITIONS PRECEDENT
	  	 	44	  
	 Section 4.1. Conditions to Each Credit Event
	  	 	44	  
	 Section 4.2. Conditions to the First Credit Event
	  	 	44	  
	 Section 4.3. Post-Closing Conditions
	  	 	47	  
	 ARTICLE V. COVENANTS
	  	 	47	  
	 Section 5.1. Insurance
	  	 	47	  
	 Section 5.2. Money Obligations
	  	 	47	  
	 Section 5.3. Financial Statements and Information
	  	 	47	  
	 Section 5.4. Financial Records
	  	 	48	  
	 Section 5.5. Franchises; Change in Business
	  	 	49	  
	 Section 5.6. ERISA Pension and Benefit Plan Compliance
	  	 	49	  
	 Section 5.7. Financial Covenants
	  	 	50	  
	 Section 5.8. Borrowing
	  	 	50	  
	 Section 5.9. Liens
	  	 	51	  
	 Section 5.10. Regulations T, U and X
	  	 	52	  
	 Section 5.11. Investments, Loans and Guaranties
	  	 	52	  
	 Section 5.12. Merger and Sale of Assets
	  	 	53	  
	 Section 5.13. Acquisitions
	  	 	54	  
	 Section 5.14. Notice
	  	 	55	  
	 Section 5.15. Restricted Payments
	  	 	55	  


  
 i 









					
	 	  	Page	 
	 Section 5.16. Environmental Compliance
	  	 	55	  
	 Section 5.17. Affiliate Transactions
	  	 	55	  
	 Section 5.18. Use of Proceeds
	  	 	56	  
	 Section 5.19. Subsidiary Guaranties and Pledge of Stock or Other Ownership Interest
	  	 	56	  
	 Section 5.20. Restrictive Agreements
	  	 	57	  
	 Section 5.21. Other Covenants and Provisions
	  	 	57	  
	 Section 5.22. Pari Passu Ranking
	  	 	57	  
	 Section 5.23. Guaranty Under Material Indebtedness Agreement
	  	 	58	  
	 Section 5.24. Amendment of Organizational Documents
	  	 	58	  
	 Section 5.25. Further Assurances
	  	 	58	  
	 ARTICLE VI. REPRESENTATIONS AND WARRANTIES
	  	 	58	  
	 Section 6.1. Corporate Existence; Subsidiaries; Foreign Qualification
	  	 	58	  
	 Section 6.2. Corporate Authority
	  	 	58	  
	 Section 6.3. Compliance with Laws and Contracts
	  	 	59	  
	 Section 6.4. Litigation and Administrative Proceedings
	  	 	59	  
	 Section 6.5. Title to Assets
	  	 	60	  
	 Section 6.6. Liens and Security Interests
	  	 	60	  
	 Section 6.7. Tax Returns
	  	 	60	  
	 Section 6.8. Environmental Laws
	  	 	60	  
	 Section 6.9. Continued Business
	  	 	60	  
	 Section 6.10. Employee Benefits Plans
	  	 	61	  
	 Section 6.11. Consents or Approvals
	  	 	62	  
	 Section 6.12. Solvency
	  	 	62	  
	 Section 6.13. Financial Statements
	  	 	62	  
	 Section 6.14. Regulations
	  	 	62	  
	 Section 6.15. Material Agreements
	  	 	63	  
	 Section 6.16. Intellectual Property
	  	 	63	  
	 Section 6.17. Insurance
	  	 	63	  
	 Section 6.18. Accurate and Complete Statements
	  	 	63	  
	 Section 6.19. Investment Company; Other Restrictions
	  	 	63	  
	 Section 6.20. Defaults
	  	 	63	  
	 ARTICLE VII. EVENTS OF DEFAULT
	  	 	63	  
	 Section 7.1. Payments
	  	 	64	  
	 Section 7.2. Special Covenants
	  	 	64	  
	 Section 7.3. Other Covenants
	  	 	64	  
	 Section 7.4. Representations and Warranties
	  	 	64	  
	 Section 7.5. Cross Default
	  	 	64	  
	 Section 7.6. ERISA Default
	  	 	64	  
	 Section 7.7. Change in Control
	  	 	64	  
	 Section 7.8. Judgments
	  	 	64	  
	 Section 7.9. Material Adverse Change
	  	 	65	  
	 Section 7.10. Security
	  	 	65	  
	 Section 7.11. Validity of Loan Documents
	  	 	65	  
	 Section 7.12. Solvency
	  	 	65	  


  
 ii 










					
	 	  	Page	 
	 ARTICLE VIII. REMEDIES UPON DEFAULT
	  	 	66	  
	 Section 8.1. Optional Defaults
	  	 	66	  
	 Section 8.2. Automatic Defaults
	  	 	66	  
	 Section 8.3. Letters of Credit
	  	 	67	  
	 Section 8.4. Offsets
	  	 	67	  
	 Section 8.5. Equalization Provisions
	  	 	67	  
	 Section 8.6. Other Remedies
	  	 	68	  
	 Section 8.7. Application of Proceeds
	  	 	68	  
	 ARTICLE IX. THE ADMINISTRATIVE AGENT
	  	 	69	  
	 Section 9.1. Appointment and Authorization
	  	 	69	  
	 Section 9.2. Note Holders
	  	 	69	  
	 Section 9.3. Consultation With Counsel
	  	 	69	  
	 Section 9.4. Documents
	  	 	70	  
	 Section 9.5. Administrative Agent and Affiliates
	  	 	70	  
	 Section 9.6. Knowledge or Notice of Default
	  	 	70	  
	 Section 9.7. Action by Administrative Agent
	  	 	70	  
	 Section 9.8. Release of Guarantor of Payment or Pledge of Stock
	  	 	71	  
	 Section 9.9. Delegation of Duties
	  	 	71	  
	 Section 9.10. Indemnification of Administrative Agent
	  	 	71	  
	 Section 9.11. Successor Agent
	  	 	71	  
	 Section 9.12. Fronting Lender
	  	 	72	  
	 Section 9.13. Swing Line Lender
	  	 	72	  
	 Section 9.14. Administrative Agent May File Proofs of Claim
	  	 	72	  
	 Section 9.15. No Reliance on Administrative Agent’s Customer Identification Program
	  	 	73	  
	 Section 9.16. Other Agents
	  	 	73	  
	 ARTICLE X. MISCELLANEOUS
	  	 	73	  
	 Section 10.1. Lenders’ Independent Investigation
	  	 	73	  
	 Section 10.2. No Waiver; Cumulative Remedies
	  	 	74	  
	 Section 10.3. Amendments, Waivers and Consents
	  	 	74	  
	 Section 10.4. Notices
	  	 	75	  
	 Section 10.5. Costs, Expenses and Documentary Taxes
	  	 	76	  
	 Section 10.6. Indemnification
	  	 	76	  
	 Section 10.7. Obligations Several; No Fiduciary Obligations
	  	 	76	  
	 Section 10.8. Execution in Counterparts
	  	 	77	  
	 Section 10.9. Binding Effect; Borrower’s Assignment
	  	 	77	  
	 Section 10.10. Lender Assignments
	  	 	77	  
	 Section 10.11. Sale of Participations
	  	 	79	  
	 Section 10.12. Replacement of Affected Lenders
	  	 	80	  
	 Section 10.13. Patriot Act Notice
	  	 	80	  
	 Section 10.14. Severability of Provisions; Captions; Attachments
	  	 	80	  
	 Section 10.15. Investment Purpose
	  	 	81	  
	 Section 10.16. Entire Agreement
	  	 	81	  
	 Section 10.17. Limitations on Liability of the Fronting Lender
	  	 	81	  
	 Section 10.18. General Limitation of Liability
	  	 	81	  
	 Section 10.19. No Duty
	  	 	81	  


  
 iii










					
	 	  	 Page
	 
	 Section 10.20. Legal Representation of Parties
	  	 	82	  
	 Section 10.21. Judgment Currency
	  	 	82	  
	 Section 10.22. Governing Law; Submission to Jurisdiction
	  	 	82	  
	 Jury Trial Waiver
	  	 	Signature Page 1	  

  

			
	 Exhibit A
	 	Form of Revolving Credit Note
	 Exhibit B
	 	Form of Swing Line Note
	 Exhibit C
	 	Form of Notice of Loan
	 Exhibit D
	 	Form of Compliance Certificate
	 Exhibit E
	 	Form of Assignment and Acceptance Agreement
	 Exhibit F
	 	Mandatory Costs
		
	 Schedule 1
	 	Guarantors of Payment
	 Schedule 2
	 	Pledged Securities
	 Schedule 5.8
	 	Indebtedness
	 Schedule 5.9
	 	Liens
	 Schedule 5.11
	 	Permitted Foreign Subsidiary Loans, Guaranties and Investments
	 Schedule 6.1
	 	Corporate Existence; Subsidiaries; Foreign Qualification
	 Schedule 6.4
	 	Litigation and Administrative Proceedings
	 Schedule 6.10
	 	Employee Benefits Plans
	 Schedule 6.15
	 	Material Agreements


  
 iv 









 This CREDIT AGREEMENT (as the same may from time to time be amended,
restated or otherwise modified, this “Agreement”) is made effective as of the 3rd day of May, 2012 among: 
 (a) SYKES ENTERPRISES, INCORPORATED, a
Florida corporation (the “Borrower”); 
 (b) the lenders listed in the Register, as hereinafter
defined, and each other Eligible Transferee, as hereinafter defined, that from time to time becomes a party hereto pursuant to Section 2.9(b) or 10.10 hereof (collectively, the “Lenders” and, individually, each a “Lender”);

 (c) KEYBANK NATIONAL ASSOCIATION, a national banking association, as the lead arranger, sole book runner and
administrative agent for the Lenders under this Agreement (the “Administrative Agent”); 
 (d) BANK OF
AMERICA, N.A., a national banking association, as syndication agent; 
 (e) HSBC BANK USA, NATIONAL ASSOCIATION,
a national banking association, as co-documentation agent; and 
 (f) RBS CITIZENS, NATIONAL ASSOCIATION, a
national banking association, as co-documentation agent. 
 WITNESSETH: 

WHEREAS, the Borrower, the Administrative Agent and the Lenders desire to contract for the establishment of credits in the aggregate
principal amounts hereinafter set forth, to be made available to the Borrower upon the terms and subject to the conditions hereinafter set forth; 
 NOW, THEREFORE, it is mutually agreed as follows: 
 ARTICLE I. DEFINITIONS

 Section 1.1. Definitions. As used in this Agreement, the following terms shall have the meanings set forth below:

 “Acquisition” means any transaction or series of related transactions for the purpose of or resulting, directly or
indirectly, in (a) the acquisition of all or substantially all of the assets of any Person (other than a Company), or any business or division of any Person (other than a Company), (b) the acquisition of in excess of fifty percent
(50%) of the outstanding capital stock (or other equity interest) of any Person (other than a Company), or (c) the acquisition of another Person (other than a Company) by a merger, amalgamation or consolidation or any other combination
with such Person. 







 “Additional Commitment” means that term as defined in Section 2.9(b)(i)
hereof. 
 “Additional Lender” means a financial institution that shall become a Lender during the Commitment Increase
Period pursuant to Section 2.9(b) hereof. 
 “Additional Lender Assumption Agreement” means an additional lender
assumption agreement, in form and substance satisfactory to the Administrative Agent, wherein an Additional Lender shall become a Lender. 
 “Additional Lender Assumption Effective Date” means that term as defined in Section 2.9(b)(ii) hereof. 
 “Administrative Agent” means that term as defined in the first paragraph of this Agreement. 
 “Administrative Agent Fee Letter” means the Administrative Agent Fee Letter between the Borrower and the Administrative Agent, dated as of the Closing Date, as the same may from time to time be
amended, restated or otherwise modified. 
 “Advantage” means any payment (whether made voluntarily or involuntarily,
by offset of any deposit or other indebtedness or otherwise) received by any Lender in respect of the Obligations, if such payment results in that Lender having less than its pro rata share (based upon its Commitment Percentage) of the Obligations
then outstanding. 
 “Affected Lender” means a Defaulting Lender, an Insolvent Lender or a Downgraded Lender.

 “Affiliate” means any Person, directly or indirectly, controlling, controlled by or under common control with a
Company and “control” (including the correlative meanings, the terms “controlling”, “controlled by” and “under common control with”) means the power, directly or indirectly, to direct or cause the direction of
the management and policies of a Company, whether through the ownership of voting securities, by contract or otherwise. 

“Agreement” means that term as defined in the first paragraph of this Agreement. 

“Alternate Currency” means (a) Euros, Canadian Dollars, Pounds Sterling and Krona, in each case as acceptable to the
Administrative Agent, and (b) any other currency, other than Dollars, agreed to by the Administrative Agent that (i) shall be freely transferable and convertible into Dollars, (ii) is dealt with in the London interbank deposit market,
and (iii) for which no central bank or other governmental authorization in the country of issue of such currency is required to give authorization for the use of such currency by any Lender for making Revolving Loans unless such authorization
has been obtained and remains in full force and effect. 

  
 2 








 “Alternate Currency Exposure” means, at any time and without duplication, the sum
of the Dollar Equivalent of (a) the aggregate principal amount of Alternate Currency Loans, and (b) the Letter of Credit Exposure that is denominated in one or more Alternate Currencies. 

“Alternate Currency Loan” means a Loan described in Section 2.2(a) hereof, that shall be denominated in an Alternate
Currency and on which the Borrower shall pay interest at the Derived Alternate Currency Rate. 
 “Alternate Currency
Maximum Amount” means One Hundred Eighty-Three Million Seven Hundred Fifty Thousand Dollars ($183,750,000). 
 “Alternate Currency Rate” means, with respect to an Alternate Currency Loan, for any Interest Period, a rate per annum equal to the quotient obtained (rounded upwards, if necessary, to the
nearest 1/16th of 1%) by dividing (a) the rate of
interest, determined by the Administrative Agent in accordance with its usual procedures (which determination shall be conclusive absent manifest error) as of approximately 11:00 A.M. (London time) two Business Days prior to the beginning of such
Interest Period pertaining to such Alternate Currency Loan, as listed on British Bankers Association Interest Rate LIBOR 01 or 02 as provided by Reuters (or, if for any reason such rate is unavailable from Reuters, from any other similar company or
service that provides rate quotations comparable to those currently provided by Reuters) as the rate in the London interbank market for deposits in the relevant Alternate Currency in immediately available funds with a maturity comparable to such
Interest Period, provided that, in the event that such rate quotation is not available for any reason, then the Alternate Currency Rate shall be the average (rounded upward to the nearest
1/16th of 1%) of the per annum rates at which deposits in
immediately available funds in the relevant Alternate Currency for the relevant Interest Period and in the amount of the Alternate Currency Loan to be disbursed or to remain outstanding during such Interest Period, as the case may be, are offered to
the Administrative Agent (or an affiliate of the Administrative Agent, in the Administrative Agent’s discretion) by prime banks in any Alternate Currency market reasonably selected by the Administrative Agent, determined as of 11:00 A.M.
(London time) (or as soon thereafter as practicable), two Business Days prior to the beginning of the relevant Interest Period pertaining to such Alternate Currency Loan hereunder; by (b) 1.00 minus the Reserve Percentage. 

“Applicable Commitment Fee Rate” means: 
 (a) for the period from the Closing Date through August 31, 2012, seventeen and one-half (17.50) basis points; and 

(b) commencing with the Consolidated financial statements of the Borrower for the fiscal quarter ending June 30,
2012, the number of basis points set forth in the following matrix, based upon the result of the computation of the Leverage Ratio as set forth in the Compliance Certificate for such fiscal period, shall be used to establish the number of basis
points that will go into effect on September 1, 2012 and, thereafter, as set forth in each successive Compliance Certificate, as provided below: 

  
 3 









			
	 Leverage Ratio
	  	 Applicable Commitment Fee Rate

	 Less than or equal to 1.00 to 1.00
	  	17.50 basis points
	 Greater than 1.00 to 1.00 but less than or equal to 1.50 to 1.00
	  	20.00 basis points
	 Greater than 1.50 to 1.00 but less than or equal to 2.00 to 1.00
	  	25.00 basis points
	 Greater than 2.00 to 1.00
	  	30.00 basis points

 After September 1, 2012, changes to the Applicable Commitment Fee Rate shall be effective on the first day of each
calendar month following the date upon which the Administrative Agent should have received, pursuant to Section 5.3(a) and (b) hereof, the Consolidated financial statements of the Borrower. The above pricing matrix does not modify or
waive, in any respect, the requirements of Section 5.7 hereof, the rights of the Administrative Agent and the Lenders to charge the Default Rate, or the rights and remedies of the Administrative Agent and the Lenders pursuant to Articles VII
and VIII hereof. Notwithstanding anything herein to the contrary, (i) during any period when the Borrower shall have failed to timely deliver the Consolidated financial statements pursuant to Section 5.3(a) or (b) hereof, or the
Compliance Certificate pursuant to Section 5.3(c) hereof, until such time as the appropriate Consolidated financial statements and Compliance Certificate are delivered, the Applicable Commitment Fee Rate shall be the highest rate per annum
indicated in the above pricing grid regardless of the Leverage Ratio at such time, and (ii) in the event that any financial information or certification provided to the Administrative Agent in the Compliance Certificate is shown to be
inaccurate (regardless of whether this Agreement or the Commitment is in effect when such inaccuracy is discovered), and such inaccuracy, if corrected, would have led to the application of a higher Applicable Commitment Fee Rate for any period (an
“Applicable Commitment Fee Period”) than the Applicable Commitment Fee Rate applied for such Applicable Commitment Fee Period, then (A) the Borrower shall immediately deliver to the Administrative Agent a corrected Compliance
Certificate for such Applicable Commitment Fee Period, (B) the Applicable Commitment Fee Rate shall be determined based on such corrected Compliance Certificate, and (C) the Borrower shall immediately pay to the Administrative Agent the
accrued additional fees owing as a result of such increased Applicable Commitment Fee Rate for such Applicable Commitment Fee Period. 
 “Applicable Margin” means: 
 (a) for the period from the
Closing Date through August 31, 2012, one hundred twelve and one-half (112.50) basis points for Eurodollar Loans and Alternate Currency Loans and twelve and one-half (12.50) basis points for Base Rate Loans; and 

(b) commencing with the Consolidated financial statements of the Borrower for the fiscal quarter ending June 30,
2012, the number of basis points (depending upon whether Loans are Eurodollar Loans, Alternate Currency Loans or Base Rate Loans) set forth in the following matrix, based upon the result of the computation of the Leverage Ratio as set forth in the
Compliance Certificate for such fiscal period, shall be used to establish the number of basis points that will go into effect on September 1, 2012 and, thereafter, as set forth in each successive Compliance Certificate, as provided below:


  
 4 









					
	 Leverage Ratio
	  	 Applicable Basis Points for

Eurodollar Loans and Alternate
 Currency Loans
	  	 Applicable Basis Points for

Base Rate Loans

	 Less than or equal to 1.00 to 1.00
	  	112.50	  	12.50
	 Greater than 1.00 to 1.00 but less than or equal to 1.50 to 1.00
	  	125.00	  	25.00
	 Greater than 1.50 to 1.00 but less than or equal to 2.00 to 1.00
	  	137.50	  	37.50
	 Greater than 2.00 to 1.00
	  	150.00	  	50.00

 After September 1, 2012, changes to the Applicable Margin shall be effective on the first day of each calendar month
following the date upon which the Administrative Agent should have received, pursuant to Section 5.3(a) and (b) hereof, the Consolidated financial statements of the Borrower. The above pricing matrix does not modify or waive, in any
respect, the requirements of Section 5.7 hereof, the rights of the Administrative Agent and the Lenders to charge the Default Rate, or the rights and remedies of the Administrative Agent and the Lenders pursuant to Articles VII and VIII hereof.
Notwithstanding anything herein to the contrary, (i) during any period when the Borrower shall have failed to timely deliver the Consolidated financial statements pursuant to Section 5.3(a) or (b) hereof, or the Compliance Certificate
pursuant to Section 5.3(c) hereof, until such time as the appropriate Consolidated financial statements and Compliance Certificate are delivered, the Applicable Margin shall be the highest rate per annum indicated in the above pricing grid for
Loans of that type, regardless of the Leverage Ratio at such time, and (ii) in the event that any financial information or certification provided to the Administrative Agent in the Compliance Certificate is shown to be inaccurate (regardless of
whether this Agreement or the Commitment is in effect when such inaccuracy is discovered), and such inaccuracy, if corrected, would have led to the application of a higher Applicable Margin for any period (an “Applicable Margin Period”)
than the Applicable Margin applied for such Applicable Margin Period, then (A) the Borrower shall immediately deliver to the Administrative Agent a corrected Compliance Certificate for such Applicable Margin Period, (B) the Applicable
Margin shall be determined based on such corrected Compliance Certificate, and (C) the Borrower shall immediately pay to the Administrative Agent the accrued additional interest owing as a result of such increased Applicable Margin for such
Applicable Margin Period. 
 “Approved Depository” means a domestic or foreign commercial bank or United States branch
of a foreign bank licensed under the laws of the United States or a State thereof having (a) capital and surplus in excess of Five Hundred Million Dollars ($500,000,000) and (b) a senior unsecured long-term indebtedness rating from
Standard & Poor’s of at least A-, or the equivalent thereof, or from Moody’s of at least A3, or the equivalent thereof, or, with respect to any investment or deposit in a foreign bank in excess of One Million Dollars ($1,000,000),
an equivalent rating from a comparable foreign rating agency. 

  
 5 








 “Assignment Agreement” means an Assignment and Acceptance Agreement in the form of
the attached Exhibit E. 
 “Authorized Officer” means a Financial Officer, the Vice President and General
Counsel, or other individual authorized by a Financial Officer in writing (with a copy to the Administrative Agent) to handle certain administrative matters in connection with this Agreement. 

“Bankruptcy Code” means Title 11 of the United States Code entitled “Bankruptcy”, as now or hereafter in effect, or
any successor thereto, as hereafter amended. 
 “Base Rate” means, for any day, a rate per annum equal to the highest
of (a) the Prime Rate, (b) one-half of one percent (.50%) in excess of the Federal Funds Effective Rate, and (c) one hundred (100.00) basis points in excess of the London Interbank Offered Rate for loans in Eurodollars for a
period of one month (or, if such day is not a Business Day, such rate as calculated on the most recent Business Day). Any change in the Base Rate shall be effective immediately from and after such change in the Base Rate. 

“Base Rate Loan” means a Loan described in Section 2.2(a) hereof, that shall be denominated in Dollars and on which the
Borrower shall pay interest at the Derived Base Rate. 
 “Borrower” means that term as defined in the first paragraph
of this Agreement. 
 “Borrower Investment Policy” means the Investment Policy of the Borrower in effect as of the
Closing Date, together with such modifications as approved from time to time by the Board of Directors of the Borrower. 

“Business Day” means a day that is not a Saturday, a Sunday or a day on which national banks are authorized or required to
close in Cleveland, Ohio, and, in addition, (a) if the applicable Business Day relates to a Eurodollar Loan, is a day of the year on which dealings in Dollar deposits are carried on in the London interbank Eurodollar market, and (b) if the
applicable Business Day relates to an Alternate Currency, is a day of the year on which dealings in deposits are carried on in the relevant Alternate Currency. 
 “Capital Distribution” means a payment made, liability incurred or other consideration given by a Company to any Person that is not a Company, (a) for the purchase, acquisition, redemption,
repurchase, payment or retirement of any capital stock or other equity interest of such Company, or (b) as a dividend, return of capital or other distribution (other than any stock dividend, stock split or other equity distribution payable only
in capital stock or other equity of such Company) in respect of such Company’s capital stock or other equity interest. 

“Capitalized Lease Obligations” means obligations of the Companies for the payment of rent for any real or personal property
under leases or agreements to lease that, in accordance with GAAP, have been or should be capitalized on the books of the lessee and, for the purposes hereof, the amount of any such obligation shall be the capitalized amount thereof determined in
accordance with GAAP. 

  
 6 








 “Cash Equivalent Investments” means: 

(a) securities issued, or directly and fully guaranteed or insured by, the United States of America or any agency or
instrumentality thereof (provided that the full faith and credit of the United States of America is pledged in support thereof) having maturities of not more than one year from the date of acquisition; 

(b) time deposits, demand deposits, certificates of deposit and bankers’ acceptances of an Approved Depository, in
each case with maturities of not more than one year from the date of acquisition; 
 (c) commercial paper issued
by an Approved Depository or by the parent company of an Approved Depository and commercial paper issued by, or guaranteed by, any industrial or financial company with a short-term commercial paper rating of at least A-1 or the equivalent thereof by
Standard & Poor’s or at least P-1 or the equivalent thereof by Moody’s, or guaranteed by any industrial company with a long term unsecured debt rating of at least A or A2, or the equivalent of each thereof, from
Standard & Poor’s or Moody’s, as the case may be, and in each case maturing within one calendar year after the date of acquisition; 
 (d) investments in money market funds substantially all the assets of which are comprised of securities of the types described in subparts (a) through (c) above, or investments in money market
funds of an investment management firm with assets in excess of Five Hundred Million Dollars ($500,000,000); and 
 (e) investments in money market funds access to which is provided as part of “sweep” accounts maintained with an Approved Depository. 

“Change in Control” means: 
 (a) the acquisition of, or, if earlier, the shareholder or director approval of the acquisition of, ownership or voting control, directly or indirectly, beneficially (within the meaning of Rules 13d-3 and
13d-5 of the Exchange Act) or of record, on or after the Closing Date, by any Person (other than John Sykes) or group (within the meaning of Sections 13d and 14d of the Exchange Act), of shares representing more than thirty percent (30%) of the
aggregate ordinary Voting Power represented by the issued and outstanding equity interests of the Borrower; 

(b) the occupation of a majority of the seats (other than vacant seats) on the board of directors or other governing body
of the Borrower by Persons who were neither (i) nominated by the board of directors or other governing body of the Borrower nor (ii) appointed by directors so nominated; 

  
 7 








 (c) the occurrence of a change in control, or other term of similar import
used therein, as defined in any Material Indebtedness Agreement; or 
 (d) the Borrower shall no longer be
subject to the periodical and other reporting requirements of Section 13 or Section 15(d) of the Exchange Act. 

“Closing Date” means the effective date of this Agreement as set forth in the first paragraph of this Agreement. 

“Closing Fee Letter” means the Closing Fee Letter between the Borrower and the Administrative Agent, dated as of the Closing
Date. 
 “Closing Revolving Amount” means Two Hundred Forty-Five Million Dollars ($245,000,000). 

“Code” means the Internal Revenue Code of 1986, as amended, together with the rules and regulations promulgated thereunder.

 “Collateral” means the Pledged Securities and any and all other assets of the Companies that, on or after the
Closing Date, are pledged to the Administrative Agent, for the benefit of the Lenders, to secure the Obligations. 

“Commitment” means the obligation hereunder of the Lenders, during the Commitment Period, to make Loans and to participate in
Swing Loans and the issuance of Letters of Credit pursuant to the Revolving Credit Commitment, up to the Total Commitment Amount. 
 “Commitment Increase Period” means the period from the Closing Date to the date that is ninety (90) days prior to the last day of the Commitment Period. 

“Commitment Percentage” means, for each Lender, the percentage set forth opposite such Lender’s name under the column
headed “Commitment Percentage”, as listed in the Register (taking into account any assignments pursuant to Section 10.10 hereof). 
 “Commitment Period” means the period from the Closing Date to May 2, 2017, or such earlier date on which the Commitment shall have been terminated pursuant to Article VIII hereof.

 “Companies” means the Borrower and all Subsidiaries. 

“Company” means the Borrower or a Subsidiary. 
 “Compliance Certificate” means a Compliance Certificate in the form of the attached Exhibit D. 

  
 8 








 “Consideration” means, in connection with an Acquisition, the aggregate
consideration paid or to be paid, including borrowed funds, cash, deferred payments, the issuance of securities or notes, the assumption or incurring of liabilities (direct or contingent), the payment of consulting fees or fees for a covenant not to
compete and any other consideration paid or to be paid for such Acquisition; provided that, if the amount paid or to be paid for any such consideration is not determinable at the time of such Acquisition, the amount paid or to be paid for such
consideration shall be estimated by the Borrower, in its commercially reasonable discretion. 
 “Consolidated” means
the resultant consolidation of the financial statements of the Borrower and its Subsidiaries in accordance with GAAP, including principles of consolidation consistent with those applied in preparation of the consolidated financial statements
referred to in Section 6.13 hereof. 
 “Consolidated Depreciation and Amortization Charges” means, for any
period, the aggregate of all depreciation and amortization charges (specifically including amortization of deferred grants) for fixed assets, leasehold improvements and general intangibles (specifically including goodwill) of the Borrower for such
period, as determined on a Consolidated basis. 
 “Consolidated EBIT” means, for any period, as determined on a
Consolidated basis, (a) Consolidated Net Earnings for such period plus, without duplication, the aggregate amounts deducted in determining such Consolidated Net Earnings in respect of (i) Consolidated Interest Expense,
(ii) Consolidated Income Tax Expense, (iii) special non-cash losses and charges and other non-recurring non-cash losses and charges, (iv) non-cash expenses incurred in connection with stock-based compensation, and
(v) non-recurring costs and expenses paid in cash and incurred in connection with, or attributable to, a Significant Acquisition, that were incurred within one year of the consummation of such Significant Acquisition and that are otherwise
acceptable to the Administrative Agent, in an aggregate amount for each Significant Acquisition not to exceed the lesser of (A) Fifty Million Dollars ($50,000,000), or (B) fifteen percent (15%) of the total Consideration for such
Significant Acquisition; minus (b) to the extent included in Consolidated Net Earnings for such period, special non-cash gains and other non-recurring non-cash gains. 
 “Consolidated EBITDA” means, for any period, as determined on a Consolidated basis, Consolidated EBIT plus Consolidated Depreciation and Amortization Charges. 

“Consolidated Funded Indebtedness” means, at any date, all Indebtedness (including, but not limited to, short-term, long-term
and Subordinated Indebtedness, if any) of the Borrower, as determined on a Consolidated basis. 
 “Consolidated Income Tax
Expense” means, for any period, all provisions for taxes based on the gross or net income of the Borrower (including, without limitation, any additions to such taxes, and any penalties and interest with respect thereto), as determined on a
Consolidated basis. 
 “Consolidated Interest Expense” means, for any period, the interest expense of the Borrower for
such period, as determined on a Consolidated basis. 

  
 9 








 “Consolidated Net Earnings” means, for any period, the net income (loss) of the
Borrower for such period, as determined on a Consolidated basis. 
 “Consolidated Net Worth” means, at any date, the
stockholders’ equity of the Borrower, determined as of such date on a Consolidated basis. 
 “Controlled Group”
means a Company and each Person required to be aggregated with a Company under Code Section 414(b), (c), (m) or (o). 

“Credit Event” means the making by the Lenders of a Loan, the conversion by the Lenders of a Base Rate Loan to a Eurodollar
Loan, the continuation by the Lenders of a Eurodollar Loan after the end of the applicable Interest Period, the making by the Swing Line Lender of a Swing Loan, or the issuance (or amendment or renewal) by the Fronting Lender of a Letter of Credit.

 “Credit Party” means the Borrower, and any Subsidiary or other Affiliate that is a Guarantor of Payment.

 “Default” means an event or condition that constitutes, or with the lapse of any applicable grace period or the
giving of notice or both would constitute, an Event of Default, and that has not been waived by the Required Lenders (or, if required hereunder, all of the Lenders) in writing. 

“Default Rate” means (a) with respect to any Loan or other Obligation for which a rate is specified, a rate per annum
equal to two percent (2%) in excess of the rate otherwise applicable thereto, and (b) with respect to any other amount, if no rate is specified or available, a rate per annum equal to two percent (2%) in excess of the Derived Base
Rate from time to time in effect. 
 “Defaulting Lender” means a Lender, as reasonably determined by the
Administrative Agent, that (a) has failed (which failure has not been cured) to fund any Loan or any participation interest in Letters of Credit required to be made hereunder in accordance with the terms hereof (unless such Lender shall have
notified the Administrative Agent and the Borrower in writing of its good faith determination that a condition under Section 4.1 hereof to its obligation to fund any Loan shall not have been satisfied); (b) has notified the Borrower or the
Administrative Agent in writing that it does not intend to comply with any of its funding obligations under this Agreement or has made a public statement to the effect that it does not intend to comply with its funding obligations under this
Agreement or generally under other agreements in which it commits to extend credit; (c) has failed, within three Business Days after receipt of a written request from the Administrative Agent or the Borrower to confirm that it will comply with
the terms of this Agreement relating to its obligation to fund prospective Loans or participations in Letters of Credit, and such request states that the requesting party has reason to believe that the Lender receiving such request may fail to
comply with such obligation, and states such reason; or (d) has failed to pay to the Administrative Agent or any other Lender when due an amount owed by such Lender to the Administrative Agent or any other Lender pursuant to the terms of this
Agreement, unless such amount is subject to a good faith dispute or such failure has been cured. Any Defaulting Lender shall cease to be a Defaulting Lender when the Administrative Agent determines, in its reasonable discretion, that such Defaulting
Lender is no longer a Defaulting Lender based upon the characteristics set forth in this definition. 

  
 10 









 “Derived Alternate Currency Rate” means a rate per annum equal to the sum of
(a) the Applicable Margin (from time to time in effect) for Alternate Currency Loans, (b) the Alternate Currency Rate applicable to the relevant Alternate Currency, and (c) any Mandatory Costs. 

“Derived Base Rate” means a rate per annum equal to the sum of the Applicable Margin (from time to time in effect) for Base
Rate Loans plus the Base Rate. 
 “Derived Eurodollar Rate” means a rate per annum equal to the sum of (a) the
Applicable Margin (from time to time in effect) for Eurodollar Loans, (b) the Eurodollar Rate, and (c) any Mandatory Costs. 
 “Dodd-Frank Act” means the Dodd–Frank Wall Street Reform and Consumer Protection Act (Pub.L. 111-203, H.R. 4173) signed into law on July 21, 2010, as amended from time to time.

 “Dollar” or the $ sign means lawful money of the United States of America. 

“Dollar Equivalent” means (a) with respect to an Alternate Currency Loan or Letter of Credit denominated in an Alternate
Currency, the Dollar equivalent of the amount of such Alternate Currency Loan or Letter of Credit denominated in such Alternate Currency, determined by the Administrative Agent on the basis of its spot rate at approximately 11:00 A.M. (London time)
on the date two Business Days before the date of such Alternate Currency Loan or issuance of such Letter of Credit denominated in such Alternate Currency, for the purchase of the relevant Alternate Currency with Dollars for delivery on the date of
such Alternate Currency Loan or Letter of Credit, and (b) with respect to any other amount, if such amount is denominated in Dollars, then such amount in Dollars and, otherwise the Dollar equivalent of such amount, determined by the
Administrative Agent on the basis of its spot rate at approximately 11:00 A.M. (London time) on the date for which the Dollar equivalent amount of such amount is being determined, for the purchase of the relevant Alternate Currency with Dollars for
delivery on such date; provided that, in calculating the Dollar Equivalent for purposes of determining (i) the Borrower’s obligation to prepay Loans and Letters of Credit pursuant to Section 2.11 hereof, or (ii) the
Borrower’s ability to request additional Loans or Letters of Credit pursuant to the Commitment, the Administrative Agent may, in its discretion, on any Business Day selected by the Administrative Agent (prior to payment in full of the
Obligations), calculate the Dollar Equivalent of each such Loan or Letter of Credit. The Administrative Agent shall notify the Borrower of the Dollar Equivalent of such Alternate Currency Loan or any other amount, at the time that such Dollar
Equivalent shall have been determined. 
 “Domestic Subsidiary” means a Subsidiary that is not a Foreign Subsidiary.

 “Dormant Subsidiary” means a Company that (a) is not a Credit Party or the direct or indirect equity holder of
a Credit Party, (b) has aggregate assets of less than Two Hundred Fifty 

  
 11 









 
Thousand Dollars ($250,000) (or the foreign currency equivalent of such amount), and (c) has no direct or indirect Subsidiaries with aggregate assets, for such Company and all such
Subsidiaries, of more than Two Hundred Fifty Thousand Dollars ($250,000) (or the foreign currency equivalent of such amount). 

“Downgraded Lender” means a Lender that has a non-credit enhanced senior unsecured debt rating below investment grade from
either Moody’s or Standard & Poor’s, or any other nationally recognized statistical rating organization recognized as such by the SEC, and that has been designated by the Administrative Agent, in its reasonable discretion, as a
Downgraded Lender. Any Downgraded Lender shall cease to be a Downgraded Lender when the Administrative Agent determines, in its reasonable discretion, that such Downgraded Lender is no longer a Downgraded Lender based upon the characteristics set
forth in this definition. 
 “Eligible Transferee” means a commercial bank, financial institution or other
“accredited investor” (as defined in SEC Regulation D) that is not the Borrower, a Subsidiary or an Affiliate. 

“Environmental Laws” means all provisions of law (including the common law), statutes, ordinances, codes, rules, guidelines,
policies, procedures, orders-in-council, regulations, permits, licenses, judgments, writs, injunctions, decrees, orders, awards and standards promulgated by a Governmental Authority or by any court, agency, instrumentality, regulatory authority or
commission of any of the foregoing concerning environmental health or safety and protection of, or regulation of the discharge of substances into, the environment. 
 “Environmental Permits” means all permits, licenses, authorizations, certificates, approvals or registrations required by any Governmental Authority under any Environmental Laws. 

“ERISA” means the Employee Retirement Income Security Act of 1974, as amended from time to time, and the regulations
promulgated pursuant thereto. 
 “ERISA Event” means (a) the existence of a condition or event with respect to an
ERISA Plan that presents a risk of the imposition of an excise tax or any other liability on a Company or of the imposition of a Lien on the assets of a Company; (b) the engagement by a Controlled Group member in a non-exempt “prohibited
transaction” (as defined under ERISA Section 406 or Code Section 4975) or a breach of a fiduciary duty under ERISA that could result in liability to a Company; (c) the application by a Controlled Group member for a waiver from
the minimum funding requirements of Code Section 412 or ERISA Section 302 or a Controlled Group member is required to provide security under Code Section 401(a)(29) or ERISA Section 307; (d) the occurrence of a Reportable
Event with respect to any Pension Plan as to which notice is required to be provided to the PBGC; (e) the withdrawal by a Controlled Group member from a Multiemployer Plan in a “complete withdrawal” or a “partial withdrawal”
(as such terms are defined in ERISA Sections 4203 and 4205, respectively); (f) the involvement of, or occurrence or existence of any event or condition that makes likely the involvement of, a Multiemployer Plan in any reorganization under ERISA
Section 4241; (g) the failure of an ERISA Plan (and any related trust) that is intended to be qualified under Code Sections 401 and 501 to be so qualified or the failure of any “cash or deferred arrangement” under any such


  
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ERISA Plan to meet the requirements of Code Section 401(k); (h) the taking by the PBGC of any steps to terminate a Pension Plan or appoint a trustee to administer a Pension Plan, or the
taking by a Controlled Group member of any steps to terminate a Pension Plan; (i) the failure by a Controlled Group member or an ERISA Plan to satisfy any requirements of law applicable to an ERISA Plan; (j) the commencement, existence or
threatening of a claim, action, suit, audit or investigation with respect to an ERISA Plan, other than a routine claim for benefits; or (k) any incurrence by or any expectation of the incurrence by a Controlled Group member of any liability for
post-retirement benefits under any Welfare Plan, other than as required by ERISA Section 601, et. seq. or Code Section 4980B. 
 “ERISA Plan” means an “employee benefit plan” (within the meaning of ERISA Section 3(3)) that a Controlled Group member at any time sponsors, maintains, contributes to, has
liability with respect to or has an obligation to contribute to such plan. 
 “Eurocurrency Liabilities” shall have
the meaning assigned to that term in Regulation D of the Board of Governors of the Federal Reserve System, as in effect from time to time. 
 “Eurodollar” means a Dollar denominated deposit in a bank or branch outside of the United States. 
 “Eurodollar Loan” means a Revolving Loan described in Section 2.2(a) hereof, that shall be denominated in Dollars and on which the Borrower shall pay interest at the Derived Eurodollar
Rate. 
 “Eurodollar Rate” means, with respect to a Eurodollar Loan, for any Interest Period, a
rate per annum equal to the quotient obtained (rounded upwards, if necessary, to the nearest 1/16th of 1%) by dividing (a) the rate of interest, determined by the Administrative Agent in accordance with its usual procedures (which determination shall be conclusive absent manifest error) as of
approximately 11:00 A.M. (London time) two Business Days prior to the beginning of such Interest Period pertaining to such Eurodollar Loan, as listed as the British Bankers Association’s London interbank offered rate, as published by Thomson
Reuters or Bloomberg (or, if for any reason such rate is unavailable from Thomson Reuters or Bloomberg, from any other similar company or service that provides rate quotations comparable to those currently provided by Thomson Reuters or Bloomberg)
for Dollar deposits in immediately available funds with a maturity comparable to such Interest Period, provided that, in the event that such rate quotation is not available for any reason, then the Eurodollar Rate shall be the average (rounded
upward to the nearest 1/16th of 1%) of the per annum rates at which deposits in immediately available funds in Dollars for the relevant Interest Period and in the amount of the Eurodollar Loan to be disbursed or to remain outstanding during such
Interest Period, as the case may be, are offered to the Administrative Agent (or an affiliate of the Administrative Agent, in the Administrative Agent’s discretion) by prime banks in any Eurodollar market reasonably selected by the
Administrative Agent, determined as of 11:00 A.M. (London time) (or as soon thereafter as practicable), two Business Days prior to the beginning of the relevant Interest Period pertaining to such Eurodollar Loan; by (b) 1.00 minus the Reserve
Percentage. 

  
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 “Event of Default” means an event or condition that shall constitute an event of
default as defined in Article VII hereof. 
 “Exchange Act” means the Securities Exchange Act of 1934, as amended.

 “Excluded Taxes” means, in the case of the Administrative Agent and each Lender, taxes imposed on or measured by
its overall net income or branch profits, and franchise taxes imposed on it (in lieu of net income taxes), by the jurisdiction (or any political subdivision thereof) under the laws of which the Administrative Agent or such Lender, as the case may
be, is organized or in which its principal office is located, or, in the case of any Lender, in which its applicable lending office is located, and any withholding tax imposed with respect to the Administrative Agent or such Lender, as the case may
be, pursuant to Section 1471(a) or 1472(a) of the Code (or any amended or successor provision that is substantially comparable). 
 “Federal Funds Effective Rate” means, for any day, the rate per annum (rounded upward to the nearest one one-hundredth of one percent (1/100 of 1%)) announced by the Federal Reserve Bank of New
York (or any successor) on such day as being the weighted average of the rates on overnight federal funds transactions arranged by federal funds brokers on the previous trading day, as computed and announced by such Federal Reserve Bank (or any
successor) in substantially the same manner as such Federal Reserve Bank computes and announces the weighted average it refers to as the “Federal Funds Effective Rate” as of the Closing Date. 

“Financial Officer” means any of the following officers: chief executive officer, president, chief financial officer, treasurer
or controller. Unless otherwise qualified, all references to a Financial Officer in this Agreement shall refer to a Financial Officer of the Borrower. 
 “Foreign Benefit Plan” means each material plan, fund, program or policy established under the law of a jurisdiction other than the United States (or a state or local government thereof),
whether formal or informal, funded or unfunded, insured or uninsured, providing employee benefits, including medical, hospital care, dental, sickness, accident, disability, life insurance, pension, retirement or savings benefits, under which one or
more Companies have any liability with respect to any employee or former employee, but excluding any Foreign Pension Plan. 

“Foreign Pension Plan” means a pension plan required to be registered under the law of a jurisdiction other than the United
States (or a state or local government thereof), that is maintained or contributed to by one or more Companies for their employees or former employees. 
 “Foreign Subsidiary” means a Subsidiary that is organized under the laws of any jurisdiction other than the United States, any State thereof or the District of Columbia. 

“Fronting Lender” means, as to any Letter of Credit transaction hereunder, the Administrative Agent as issuer of the Letter of
Credit, or, in the event that the Administrative Agent either shall be unable to issue or the Administrative Agent shall agree that another Lender may issue, a Letter of Credit, such other Lender as shall agree to issue the Letter of Credit in its
own name, but in each instance on behalf of the Lenders. 

  
 14 









 “GAAP” means generally accepted accounting principles in the United States as then
in effect, which shall include the official interpretations thereof by the Financial Accounting Standards Board, applied on a basis consistent with the past accounting practices and procedures of the Borrower. 

“Governmental Authority” means any nation or government, any state, province or territory or other political subdivision
thereof, any governmental agency, department, authority, instrumentality, regulatory body, court, central bank or other governmental entity exercising executive, legislative, judicial, taxing, regulatory or administrative functions of or pertaining
to government, any securities exchange and any self-regulatory organization exercising such functions. 
 “Guarantor”
means a Person that shall have pledged its credit or property in any manner for the payment or other performance of the indebtedness, contract or other obligation of another and includes (without limitation) any guarantor (whether of payment or of
collection), surety, co-maker, endorser or Person that shall have agreed conditionally or otherwise to make any purchase, loan or investment in order thereby to enable another to prevent or correct a default of any kind. 

“Guarantor of Payment” means each of the Companies designated a “Guarantor of Payment” on Schedule 1 hereto,
each of which is executing and delivering a Guaranty of Payment on the Closing Date, and any other Domestic Subsidiary that shall, pursuant to Section 5.19 hereof, execute and deliver a Guaranty of Payment to the Administrative Agent, or become
a party by joinder to the Guaranty of Payment that was executed on the Closing Date, subsequent to the Closing Date. 

“Guaranty of Payment” means each Guaranty of Payment executed and delivered on or after the Closing Date in connection with
this Agreement by the Guarantors of Payment, as the same may from time to time be amended, restated or otherwise modified. 

“Guaranty of Payment Joinder” means each Guaranty of Payment Joinder, executed and delivered by a Guarantor of Payment for the
purpose of adding such Guarantor of Payment as a party to a previously executed Guaranty of Payment. 
 “Hedge
Agreement” means any (a) hedge agreement, interest rate swap, cap, collar or floor agreement, or other interest rate management device entered into by a Company with any Person in connection with any Indebtedness of such Company, or
(b) currency swap agreement, forward currency purchase agreement or similar arrangement or agreement designed to protect against fluctuations in currency exchange rates entered into by a Company. 

“Indebtedness” means, for any Company, without duplication, (a) all obligations to repay borrowed money, direct or
indirect, incurred, assumed, or guaranteed, (b) all obligations in respect of the deferred purchase price of property or services (other than trade accounts payable 

  
 15 









 
in the ordinary course of business), (c) all obligations under conditional sales or other title retention agreements, (d) all obligations (contingent or otherwise) under any letter of
credit or banker’s acceptance, (e) all net obligations under any currency swap agreement, interest rate swap, cap, collar or floor agreement or other interest rate management device or any Hedge Agreement, (f) all synthetic leases,
(g) all Capitalized Lease Obligations, (h) all obligations of such Company with respect to asset securitization financing programs, (i) all obligations to advance funds to, or to purchase assets, property or services from, any other
Person in order to maintain the financial condition of such Person, (j) all indebtedness of the types referred to in subparts (a) through (i) above of any partnership or joint venture (other than a joint venture that is itself a
corporation or limited liability company) in which such Company is a general partner or joint venturer, unless such indebtedness is expressly made non-recourse to such Company, (k) any other transaction (including forward sale or purchase
agreements) having the commercial effect of a borrowing of money entered into by such Company to finance its operations or capital requirements, and (l) any guaranty of any obligation described in subparts (a) through (k) above.

 “Insolvent Lender” means a Lender, as reasonably determined by the Administrative Agent, that (a) is not
Solvent or is the subsidiary of a Person that is not Solvent; or (b) has become the subject of a proceeding under the Bankruptcy Code or under any other applicable bankruptcy, insolvency or similar law now or hereafter in effect, or has had a
receiver, conservator, trustee or custodian appointed for it, or has taken any action in furtherance of, or indicating its consent to, approval of or acquiescence in any such proceeding or appointment, or is a subsidiary of a Person that has become
the subject of a proceeding under the Bankruptcy Code or under any other applicable bankruptcy, insolvency or similar law now or hereafter in effect, or has had a receiver, conservator, trustee or custodian appointed for it, or has taken any action
in furtherance of, or indicating its consent to, approval of or acquiescence in any such proceeding or appointment; provided that a Lender shall not be an Insolvent Lender solely by virtue of the ownership or acquisition or control of an equity
interest in such Lender or a parent company thereof by a governmental authority or an instrumentality thereof so long as such ownership interest does not result in or provide such Lender with immunity from the jurisdiction of courts within the
United States or from the enforcement of judgments or writs of attachment on its assets or permit such Lender (or such Governmental Authority) to reject, repudiate, disavow or disaffirm any contracts or agreements made with such Lender. Any
Insolvent Lender shall cease to be an Insolvent Lender when the Administrative Agent determines, in its reasonable discretion, that such Insolvent Lender is no longer an Insolvent Lender based upon the characteristics set forth in this definition.

 “Intercompany Note” means any term note or other promissory note evidencing any intercompany loan of the Borrower
to a Foreign Subsidiary of the Borrower. 
 “Interest Adjustment Date” means the last day of each Interest Period.

 “Interest Coverage Ratio” means, as determined for the most recently completed four fiscal quarters of the
Borrower, on a Consolidated basis, the ratio of (a) Consolidated EBIT to (b) Consolidated Interest Expense. 

  
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 “Interest Period” means, with respect to a LIBOR Fixed Rate Loan, the period
commencing on the date such LIBOR Fixed Rate Loan is made and ending on the last day of such period, as selected by the Borrower pursuant to the provisions hereof, and, thereafter (unless, with respect to a Eurodollar Loan, such LIBOR Fixed Rate
Loan is converted to a Base Rate Loan), each subsequent period commencing on the last day of the immediately preceding Interest Period and ending on the last day of such period, as selected by the Borrower pursuant to the provisions hereof. The
duration of each Interest Period for a LIBOR Fixed Rate Loan shall be one month, two months, three months or six months, in each case as the Borrower may select upon notice, as set forth in Section 2.5 hereof; provided that (a) if the
Borrower shall fail to so select the duration of any Interest Period for a Eurodollar Loan at least three Business Days prior to the Interest Adjustment Date applicable to such Eurodollar Loan, the Borrower shall be deemed to have converted such
Eurodollar Loan to a Base Rate Loan at the end of the then current Interest Period; and (b) each Alternate Currency Loan must be repaid on the last day of the Interest Period applicable thereto. 

“KeyBank” means KeyBank National Association, and its successors and assigns. 

“Lender” means that term as defined in the first paragraph of this Agreement and, as the context requires, shall include the
Fronting Lender and the Swing Line Lender. 
 “Letter of Credit” means a standby letter of credit that shall be issued
by the Fronting Lender for the account of the Borrower or a Guarantor of Payment, including amendments thereto, if any, and shall have an expiration date no later than the earlier of (a) three hundred sixty-four (364) days after its date
of issuance (provided that such Letter of Credit may provide for the renewal thereof for additional one year periods), or (b) thirty (30) days prior to the last day of the Commitment Period. 

“Letter of Credit Commitment” means the commitment of the Fronting Lender, on behalf of the Lenders, to issue Letters of Credit
in an aggregate face amount of up to Thirty-Five Million Dollars ($35,000,000). 
 “Letter of Credit Exposure” means,
at any time, the Dollar Equivalent of the sum of (a) the aggregate undrawn amount of all issued and outstanding Letters of Credit, and (b) the aggregate of the draws made on Letters of Credit that have not been reimbursed by the Borrower
or converted to a Revolving Loan pursuant to Section 2.2(b)(iv) hereof. 
 “Letter of Credit Fee” means, with
respect to any Letter of Credit, for any day, an amount equal to (a) the face amount of such Letter of Credit, multiplied by (b) the Applicable Margin for Eurodollar Loans in effect on such day divided by three hundred sixty (360).

 “Leverage Ratio” means, as determined on a Consolidated basis, the ratio of (a) Consolidated Funded
Indebtedness (for the most recently completed fiscal quarter of the Borrower); to (b) Consolidated EBITDA (for the most recently completed four fiscal quarters of the Borrower). 

“LIBOR Fixed Rate Loan” means a Eurodollar Loan or an Alternate Currency Loan. 

  
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 “Lien” means any mortgage, deed of trust, security interest, lien (statutory or
other), charge, assignment, hypothecation, encumbrance on, pledge or deposit of, or conditional sale, lease (other than operating leases), sale with a right of redemption or other title retention agreement and any capitalized lease with respect to
any property (real or personal) or asset. 
 “Liquidity Amount” means, at any time, the sum of (a) the Revolving
Amount, minus (b) the Revolving Credit Exposure, plus (c) Cash Equivalent Investments. 
 “Loan” means a
Revolving Loan or a Swing Loan. 
 “Loan Documents” means, collectively, this Agreement, each Note, each Guaranty of
Payment, each Guaranty of Payment Joinder, each Pledge Agreement, all documentation relating to each Letter of Credit, the Administrative Agent Fee Letter and the Closing Fee Letter, as any of the foregoing may from time to time be amended, restated
or otherwise modified or replaced, and any other document delivered pursuant thereto. 
 “Mandatory Costs” means, with
respect to a Lender, the percentage rate per annum calculated by the Administrative Agent in accordance with the attached Exhibit F. 
 “Material Adverse Effect” means a material adverse effect on (a) the business, operations, property, condition (financial or otherwise) or prospects of the Borrower, (b) the business,
operations, property, condition (financial or otherwise) or prospects of the Companies taken as a whole, or (c) the validity or enforceability of this Agreement or any of the other Loan Documents or the rights and remedies of the Administrative
Agent or the Lenders hereunder or thereunder. 
 “Material Indebtedness Agreement” means any debt instrument, capital
lease, guaranty, contract, commitment, agreement or other arrangement evidencing or entered into in connection with any Indebtedness of any Company or the Companies equal to or in excess of the amount of Five Million Dollars ($5,000,000).

 “Maximum Amount” means, for each Lender, the amount set forth opposite such Lender’s name under the column
headed “Maximum Amount” as set forth in the Register, subject to decreases pursuant to Section 2.9(a) hereof, increases pursuant to Section 2.9(b) hereof and assignments of interests pursuant to Section 10.10 hereof;
provided that the Maximum Amount for the Swing Line Lender shall exclude the Swing Line Commitment (other than its pro rata share), and the Maximum Amount of the Fronting Lender shall exclude the Letter of Credit Commitment (other than its pro rata
share thereof). 
 “Maximum Revolving Amount” means Three Hundred Million Dollars ($300,000,000), as such amount may
be reduced pursuant to Section 2.9(a) hereof. 
 “Moody’s” means Moody’s Investors Service, Inc., and
any successor to such company. 

  
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 “Multiemployer Plan” means a Pension Plan that is subject to the requirements of
Subtitle E of Title IV of ERISA. 
 “Non-Consenting Lender” means that term as defined in Section 10.3(c) hereof.

 “Non-U.S. Lender” means that term as defined in Section 3.2(d) hereof. 

“Note” means a Revolving Credit Note or the Swing Line Note, or any other promissory note delivered pursuant to this Agreement.

 “Notice of Loan” means a Notice of Loan in the form of the attached Exhibit C. 

“Obligations” means, collectively, (a) all Indebtedness and other obligations now owing or hereafter incurred by the
Borrower to the Administrative Agent, the Swing Line Lender, the Fronting Lender, or any Lender pursuant to this Agreement and the other Loan Documents, and includes the principal of and interest on all Loans, and all obligations of the Borrower or
any other Credit Party pursuant to Letters of Credit; (b) each extension, renewal, consolidation or refinancing of any of the foregoing, in whole or in part; (c) the commitment and other fees, and any prepayment fees, payable pursuant to
this Agreement or any other Loan Document; (d) all fees and charges in connection with the Letters of Credit; (e) every other liability, now or hereafter owing to the Administrative Agent or any Lender by any Company pursuant to this
Agreement or any other Loan Document; and (f) all Related Expenses. 
 “Organizational Documents” means, with
respect to any Person (other than an individual), such Person’s Articles (Certificate) of Incorporation, operating agreement or equivalent formation documents, and Regulations (Bylaws), or equivalent governing documents, and any amendments to
any of the foregoing. 
 “Other Taxes” means any and all present or future stamp or documentary taxes or any other
excise, ad valorem or property taxes, goods and services taxes, harmonized sales taxes and other sales taxes, use taxes, value added taxes, charges or similar taxes or levies arising from any payment made hereunder or from the execution, delivery or
enforcement of, or otherwise with respect to, this Agreement or any other Loan Document. 
 “Participant” means that
term as defined in Section 10.11 hereof. 
 “Patriot Act” means the Uniting and Strengthening America by
Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001, USA Patriot Act, Title III of Pub. L. 107-56, signed into law October 26, 2001, as amended from time to time. 

“PBGC” means the Pension Benefit Guaranty Corporation, and its successor. 

“Pension Plan” means an ERISA Plan that is a “pension plan” (within the meaning of ERISA Section 3(2)).


  
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 “Permitted Foreign Restructuring” means a corporate restructuring for tax planning
purposes involving certain Foreign Subsidiaries of the Borrower pursuant to which such Foreign Subsidiaries will, after the Closing Date, become direct or indirect Subsidiaries of a newly formed first-tier Foreign Subsidiary of the Borrower or a
Domestic Subsidiary that shall be organized under the laws of Luxembourg. 
 “Permitted Foreign Subsidiary Loans,
Guaranties and Investments” means: 
 (a) the investments by the Borrower or a Domestic Subsidiary in a
Foreign Subsidiary, in such amounts existing as of the Closing Date and set forth on Schedule 5.11 hereto; 
 (b) the loans by the Borrower or a Domestic Subsidiary to a Foreign Subsidiary, in such amounts existing as of the Closing Date and set forth on Schedule 5.11 hereto; 

(c) any investment by a Foreign Subsidiary in, or loan from a Foreign Subsidiary to, or guaranty from a Foreign
Subsidiary of Indebtedness of, a Company; and 
 (d) after the Closing Date, the loans by a Credit Party to, the
investments by a Credit Party in, and the guaranties by a Credit Party of the Indebtedness of, Foreign Subsidiaries, up to the aggregate amount, for all such loans, investments and guaranties of Fifty Million Dollars ($50,000,000); provided that any
investment of equity interests by a Credit Party to a Foreign Subsidiary in connection with the Permitted Foreign Restructuring shall be excluded from the foregoing calculation. 

“Permitted Investment” means an investment of a Company, made after the Closing Date, in the stock (or other debt or equity
instruments) of a Person (other than a Company), so long as (a) the Company making the investment is a Credit Party or a Foreign Subsidiary; and (b) the aggregate amount of all such investments of all Companies made after the Closing Date
does not exceed, at any time, an aggregate amount (as determined when each such investment is made) of Fifteen Million Dollars ($15,000,000). 
 “Person” means any individual, sole proprietorship, partnership, joint venture, unincorporated organization, corporation, limited liability company, unlimited liability company, institution,
trust, estate, Governmental Authority or any other entity. 
 “Pledge Agreement” means each of the Pledge Agreements,
relating to the Pledged Securities, executed and delivered by the Borrower or a Guarantor of Payment, as applicable, in favor of the Administrative Agent, for the benefit of the Lenders, dated as of the Closing Date, and any other Pledge Agreement
executed by any other Domestic Subsidiary on or after the Closing Date, as any of the foregoing may from time to time be amended, restated or otherwise modified. 
 “Pledged Securities” means (a) sixty-five percent (65%) of the total outstanding shares of voting capital stock or other voting equity interests of each existing or future first-tier
Foreign 

  
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Subsidiary of the Borrower or a Domestic Subsidiary, and (b) one hundred percent (100%) of all non-voting shares of capital stock or other non-voting equity interests of each existing
or future first-tier Foreign Subsidiary of the Borrower or a Domestic Subsidiary. (Schedule 2 hereto lists, as of the Closing Date (or, if Schedule 2 has been amended, as of the date of such amendment) all of the Pledged Securities.)

 “Pounds Sterling” means the lawful money of the United Kingdom. 

“Prime Rate” means the interest rate established from time to time by the Administrative Agent as the Administrative
Agent’s prime rate, whether or not such rate shall be publicly announced; the Prime Rate may not be the lowest interest rate charged by the Administrative Agent for commercial or other extensions of credit. Each change in the Prime Rate shall
be effective immediately from and after such change. 
 “Register” means that term as described in
Section 10.10(i) hereof. 
 “Regularly Scheduled Payment Date” means the last day of each March, June, September
and December of each year. 
 “Related Expenses” means any and all costs, liabilities and expenses (including, without
limitation, losses, damages, penalties, claims, actions, attorneys’ fees, legal expenses, judgments, suits and disbursements) (a) incurred by the Administrative Agent, or imposed upon or asserted against the Administrative Agent or any
Lender, in any attempt by the Administrative Agent and the Lenders to (i) obtain, preserve, perfect or enforce any Loan Document or any security interest evidenced by any Loan Document; (ii) obtain payment, performance or observance of any
and all of the Obligations; or (iii) after the occurrence of an Event of Default, maintain, insure, audit, collect, preserve, repossess or dispose of any of the Collateral, including, without limitation, costs and expenses for appraisals,
assessments and audits of any Company or any such Collateral; or (b) incidental or related to subpart (a) above, including, without limitation, interest thereupon from the date incurred, imposed or asserted until paid at the Default Rate.

 “Related Writing” means each Loan Document and any other assignment, mortgage, security agreement, guaranty
agreement, subordination agreement, financial statement, audit report or other writing furnished by any Credit Party, or any of its officers, to the Administrative Agent or the Lenders pursuant to or otherwise in connection with this Agreement.

 “Reportable Event” means a reportable event as that term is defined in Title IV of ERISA, except actions of general
applicability by the Secretary of Labor under Section 110 of such Act. 
 “Required Lenders” means the holders of
more than fifty percent (50%), based upon each Lender’s Commitment Percentage, of an amount (the “Total Amount”) equal to (a) during the Commitment Period, the Total Commitment Amount, or (b) after the Commitment Period, the
Revolving Credit Exposure; provided that (i) the portion of the Total Amount held or deemed to be held by any Defaulting Lender or Insolvent Lender shall be excluded for purposes of making a determination of Required Lenders, and (ii) if
there shall be two or more Lenders (that are not Defaulting Lenders or Insolvent Lenders), Required Lenders shall constitute at least two Lenders. 

  
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 “Requirement of Law” means, as to any Person, any law, treaty, rule or regulation
or determination or policy statement or interpretation of an arbitrator or a court or other Governmental Authority, in each case applicable to or binding upon such Person or any of its property. 

“Reserve Percentage” means, for any day, that percentage (expressed as a decimal) that is in effect on such day, as prescribed
by the Board of Governors of the Federal Reserve System (or any successor) for determining the maximum reserve requirement (including, without limitation, all basic, supplemental, marginal and other reserves and taking into account any transitional
adjustments or other scheduled changes in reserve requirements) for a member bank of the Federal Reserve System in Cleveland, Ohio, in respect of Eurocurrency Liabilities. The Eurodollar Rate and the Alternate Currency Rate shall be adjusted
automatically on and as of the effective date of any change in the Reserve Percentage. 
 “Restricted Payment” means,
with respect to any Company, (a) any Capital Distribution, (b) any amount paid by such Company in repayment, redemption, retirement or repurchase, directly or indirectly, of any Subordinated Indebtedness, or (c) any amount paid by
such Company in respect of any management, consulting or other similar arrangement with any director or officer of a Company or an Affiliate in excess of the aggregate amount of One Hundred Thousand Dollars ($100,000) in any fiscal year. 

“Revolving Amount” means the Closing Revolving Amount, as such amount may be increased up to the Maximum Revolving Amount
pursuant to Section 2.9(b) hereof, or decreased pursuant to Section 2.9(a) hereof. 
 “Revolving Credit
Commitment” means the obligation hereunder, during the Commitment Period, of (a) the Lenders (and each Lender) to make Revolving Loans, (b) the Fronting Lender to issue, and each Lender to participate in, Letters of Credit pursuant to
the Letter of Credit Commitment, and (c) the Swing Line Lender to make, and each Lender to participate in, Swing Loans pursuant to the Swing Line Commitment; up to an aggregate principal amount outstanding at any time equal to the Revolving
Amount. 
 “Revolving Credit Exposure” means, at any time, the Dollar Equivalent of the sum of (a) the aggregate
principal amount of all Revolving Loans outstanding, (b) the Swing Line Exposure, and (c) the Letter of Credit Exposure. 
 “Revolving Credit Note” means a Revolving Credit Note, in the form of the attached Exhibit A, executed and delivered pursuant to Section 2.4(a) hereof. 

“Revolving Loan” means a loan made to the Borrower by the Lenders in accordance with Section 2.2(a) hereof. 

  
 22 









 “SEC” means the United States Securities and Exchange Commission, or any
governmental body or agency succeeding to any of its principal functions. 
 “Significant Acquisition” means an
Acquisition or a related series of Acquisitions in which the aggregate Consideration paid or to be payable for such Acquisition or series of Acquisitions exceeds Twenty-Five Million Dollars ($25,000,000). 

“Solvent” means, with respect to any Person, that (a) the fair value of such Person’s assets is in excess of the
total amount of such Person’s debts, as determined in accordance with the Bankruptcy Code, (b) the present fair saleable value of such Person’s assets is in excess of the amount that will be required to pay such Person’s debts as
such debts become absolute and matured, (c) such Person is able to realize upon its assets and pay its debts and other liabilities as such liabilities mature in the normal course of business, (d) such Person does not intend to, and does
not believe that it will, incur debts or liabilities beyond its ability to pay as such debts and liabilities mature, and (e) such Person is not engaged in business or a transaction, and is not about to engage in business or a transaction, for
which its property would constitute an unreasonably small amount of capital. As used in this definition, the term “debts” includes any legal liability, whether matured or unmatured, liquidated or unliquidated, absolute, fixed or
contingent, as determined in accordance with the Bankruptcy Code. 
 “Standard & Poor’s” means
Standard & Poor’s Ratings Group, a division of McGraw-Hill, Inc., and any successor to such company. 

“Subordinated Indebtedness” means Indebtedness that shall have been subordinated (by written terms or written agreement being,
in either case, in form and substance satisfactory to the Administrative Agent and the Required Lenders) in favor of the prior payment in full of the Obligations. 
 “Subsidiary” means (a) a corporation more than fifty percent (50%) of the Voting Power of which is owned, directly or indirectly, by the Borrower or by one or more other subsidiaries
of the Borrower or by the Borrower and one or more subsidiaries of the Borrower, (b) a partnership, limited liability company or unlimited liability company of which the Borrower, one or more other subsidiaries of the Borrower or the Borrower
and one or more subsidiaries of the Borrower, directly or indirectly, is a general partner or managing member, as the case may be, or otherwise has an ownership interest greater than fifty percent (50%) of all of the ownership interests in such
partnership, limited liability company or unlimited liability company, or (c) any other Person (other than a corporation, partnership, limited liability company or unlimited liability company) in which the Borrower, one or more other
subsidiaries of the Borrower or the Borrower and one or more subsidiaries of the Borrower, directly or indirectly, has at least a majority interest in the Voting Power or the power to elect or direct the election of a majority of directors or other
governing body of such Person. 
 “Swing Line Commitment” means the commitment of the Swing Line Lender to make Swing
Loans to the Borrower up to the aggregate amount at any time outstanding of Ten Million Dollars ($10,000,000). 

  
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 “Swing Line Exposure” means, at any time, the aggregate principal amount of all
Swing Loans outstanding. 
 “Swing Line Lender” means KeyBank, as holder of the Swing Line Commitment. 

“Swing Line Note” means the Swing Line Note, in the form of the attached Exhibit B executed and delivered pursuant
to Section 2.4(b) hereof. 
 “Swing Loan” means a loan that shall be denominated in Dollars made to the Borrower
by the Swing Line Lender under the Swing Line Commitment, in accordance with Section 2.2(c) hereof. 
 “Swing Loan
Maturity Date” means, with respect to any Swing Loan, the earliest of (a) demand by the Swing Line Lender, (b) thirty (30) days after the date such Swing Loan is made, or (c) the last day of the Commitment Period.

 “Taxes” means any and all present or future taxes of any kind, including, but not limited to, levies, imposts,
duties, surtaxes, charges, fees, deductions or withholdings now or hereafter imposed, levied, collected, withheld or assessed by any Governmental Authority (together with any interest, penalties, fines, additions to taxes or similar liabilities with
respect thereto) other than Excluded Taxes. 
 “Total Commitment Amount” means the principal amount of Two Hundred
Forty-Five Million Dollars ($245,000,000), as such amount may be increased pursuant to Section 2.9(b) hereof, or decreased pursuant to Section 2.9(a) hereof. 
 “U.C.C. Financing Statement” means a financing statement filed or to be filed in accordance with the Uniform Commercial Code, as in effect from time to time, in the relevant state or states.

 “Voting Power” means, with respect to any Person, the exclusive ability to control, through the ownership of shares
of capital stock, partnership interests, membership interests or otherwise, the election of members of the board of directors or other similar governing body of such Person. The holding of a designated percentage of Voting Power of a Person means
the ownership of shares of capital stock, partnership interests, membership interests or other interests of such Person sufficient to control exclusively the election of that percentage of the members of the board of directors or similar governing
body of such Person. 
 “Welfare Plan” means an ERISA Plan that is a “welfare plan” within the meaning of
ERISA Section 3(l). 
 Section 1.2. Accounting Terms. Any accounting term not specifically defined in this
Article I shall have the meaning ascribed thereto by GAAP. In the event that any “Accounting Change” (as defined below) shall occur and such change results in a change in the method of calculation of financial covenants, standards or terms
in this Agreement, then the Borrower, the Administrative Agent and the Required Lenders agree to enter into negotiations in order to 

  
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amend such provisions of this Agreement so as to equitably reflect such Accounting Changes with the desired result that the criteria for evaluating the financial condition of the Borrower shall
be the same after such Accounting Changes as if such Accounting Changes had not been made. Until such time as such an amendment shall have been executed and delivered by the Borrower, the Administrative Agent and the Required Lenders, all financial
covenants, standards and terms in this Agreement shall continue to be calculated and construed as if such Accounting Changes had not occurred. “Accounting Changes” refers to changes in accounting principles required by the promulgation of
any rule, regulation, pronouncement or opinion by the Financial Accounting Standards Board of the American Institute of Certified Public Accountants or, if applicable, the SEC (or successors thereto or agencies with similar functions). 

Section 1.3. Terms Generally. The foregoing definitions shall be applicable to the singular and plural forms of the foregoing
defined terms. 
 ARTICLE II. AMOUNT AND TERMS OF CREDIT 

Section 2.1. Amount and Nature of Credit. 
 (a) Subject to the terms and conditions of this Agreement, the Lenders, during the Commitment Period and to the extent hereinafter provided, shall make Loans to the Borrower, participate in Swing Loans
made by the Swing Line Lender to the Borrower, and issue or participate in Letters of Credit at the request of the Borrower, in such aggregate amount as the Borrower shall request pursuant to the Commitment; provided that in no event shall the
aggregate principal amount of all Loans and Letters of Credit outstanding under this Agreement be in excess of the Total Commitment Amount. 
 (b) Each Lender, for itself and not one for any other, agrees to make Loans, participate in Swing Loans, and issue or participate in Letters of Credit, during the Commitment Period, on such basis that,
immediately after the completion of any borrowing by the Borrower or the issuance of a Letter of Credit: 
 (i)
the Dollar Equivalent of the aggregate outstanding principal amount of Loans made by such Lender (other than Swing Loans made by the Swing Line Lender), when combined with such Lender’s pro rata share, if any, of the Letter of Credit Exposure
and the Swing Line Exposure, shall not be in excess of the Maximum Amount for such Lender; and 
 (ii) the
aggregate outstanding principal amount of Loans (other than Swing Loans) made by such Lender shall represent that percentage of the aggregate principal amount then outstanding on all Loans (other than Swing Loans) that shall be such Lender’s
Commitment Percentage. 
 Each borrowing (other than Swing Loans which shall be risk participated on a pro rata basis) from the Lenders shall be
made pro rata according to the respective Commitment Percentages of the Lenders. 

  
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 (c) The Loans may be made as Revolving Loans as described in Section 2.2(a) hereof, as
Swing Loans as described in Section 2.2(c) hereof, and Letters of Credit may be issued in accordance with Section 2.2(b) hereof. 
 Section 2.2. Revolving Credit Commitment. 
 (a) Revolving
Loans. Subject to the terms and conditions of this Agreement, during the Commitment Period, the Lenders shall make a Revolving Loan or Revolving Loans to the Borrower in such amount or amounts as the Borrower, through an Authorized Officer, may
from time to time request, but not exceeding in aggregate principal amount at any time outstanding hereunder the Revolving Credit Commitment, when such Revolving Loans are combined with the Letter of Credit Exposure and the Swing Line Exposure;
provided that the Borrower shall not request any Alternate Currency Loan (and the Lenders shall not be obligated to make an Alternate Currency Loan) if, after giving effect thereto, the Alternate Currency Exposure would exceed the Alternate Currency
Maximum Amount. The Borrower shall have the option, subject to the terms and conditions set forth herein, to borrow Revolving Loans, maturing on the last day of the Commitment Period, by means of any combination of Base Rate Loans, Eurodollar Loans
or Alternate Currency Loans. With respect to each Alternate Currency Loan, subject to the other provisions of this Agreement, the Borrower shall receive all of the proceeds of such Alternate Currency Loan in one Alternate Currency and repay such
Alternate Currency Loan in the same Alternate Currency. Subject to the provisions of this Agreement, the Borrower shall be entitled under this Section 2.2(a) to borrow Revolving Loans, repay the same in whole or in part and re-borrow Revolving
Loans hereunder at any time and from time to time during the Commitment Period. 
 (b) Letters of Credit. 

(i) Generally. Subject to the terms and conditions of this Agreement, during the Commitment Period, the Fronting
Lender shall, in its own name, on behalf of the Lenders, issue such Letters of Credit for the account of the Borrower or a Guarantor of Payment, as the Borrower may from time to time request. The Borrower shall not request any Letter of Credit (and
the Fronting Lender shall not be obligated to issue any Letter of Credit) if, after giving effect thereto, (A) the Letter of Credit Exposure would exceed the Letter of Credit Commitment, (B) the Revolving Credit Exposure would exceed the
Revolving Credit Commitment, or (C) with respect to a request for a Letter of Credit to be issued in an Alternate Currency, the Alternate Currency Exposure would exceed the Alternate Currency Maximum Amount. The issuance of each Letter of
Credit shall confer upon each Lender the benefits and liabilities of a participation consisting of an undivided pro rata interest in the Letter of Credit to the extent of such Lender’s Commitment Percentage. 

(ii) Request for Letter of Credit. Each request for a Letter of Credit shall be delivered to the Administrative
Agent (and to the Fronting Lender, if the Fronting Lender is a Lender other than the Administrative Agent) by an Authorized Officer not later than 11:00 A.M. (Eastern time) three Business Days prior to the date of the proposed issuance


  
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of the Letter of Credit. Each such request shall be in a form acceptable to the Administrative Agent (and the Fronting Lender, if the Fronting Lender is a Lender other than the Administrative
Agent) and shall specify the face amount thereof, the account party, the beneficiary, the requested date of issuance, amendment, renewal or extension, the expiry date thereof, the Alternate Currency if a Letter of Credit denominated in an Alternate
Currency is requested, and the nature of the transaction or obligation to be supported thereby. Concurrently with each such request, the Borrower, and any Guarantor of Payment for whose account the Letter of Credit is to be issued, shall execute and
deliver to the Fronting Lender an appropriate application and agreement, being in the standard form of the Fronting Lender for such letters of credit, as amended to conform to the provisions of this Agreement if required by the Administrative Agent.
The Administrative Agent shall give the Fronting Lender and each Lender notice of each such request for a Letter of Credit. 
 (iii) Letters of Credit Fees. With respect to each Letter of Credit and the drafts thereunder, if any, whether issued for the account of the Borrower or a Guarantor of Payment, the Borrower agrees
to (A) pay to the Administrative Agent, for the pro rata benefit of the Lenders, a non-refundable commission based upon the face amount of such Letter of Credit, which shall be paid quarterly in arrears, on each Regularly Scheduled Payment
Date, in an amount equal to the aggregate sum of the Letter of Credit Fee for such Letter of Credit for each day of such quarter; (B) pay to the Administrative Agent, for the sole benefit of the Fronting Lender, an additional Letter of Credit
fee, which shall be paid on each date that such Letter of Credit shall be issued, amended or renewed at the rate of one-quarter percent (1/4%) of the face amount of such Letter of Credit; and (C) pay to the Administrative Agent, for the
sole benefit of the Fronting Lender, such other issuance, amendment, renewal, negotiation, draw, acceptance, telex, courier, postage and similar transactional fees as are customarily charged by the Fronting Lender in respect of the issuance and
administration of similar letters of credit under its fee schedule as in effect from time to time. 
 (iv)
Refunding of Letters of Credit with Revolving Loans. Whenever a Letter of Credit shall be drawn, the Borrower shall immediately reimburse the Fronting Lender for the amount drawn. In the event that the amount drawn shall not have been
reimbursed by the Borrower on the date of the drawing of such Letter of Credit, at the sole option of the Administrative Agent (and the Fronting Lender, if the Fronting Lender is a Lender other than the Administrative Agent), the Borrower shall be
deemed to have requested a Revolving Loan, subject to the provisions of Sections 2.2(a) and 2.5 hereof (other than the requirement set forth in Section 2.5(d) hereof), in the amount drawn. Such Revolving Loan shall be evidenced by the Revolving
Credit Notes (or, if a Lender has not requested a Revolving Credit Note, by the records of the Administrative Agent and such Lender). Each Lender agrees to make a Revolving Loan on the date of such notice, subject to no conditions precedent
whatsoever. Each Lender acknowledges and agrees that its obligation to make a Revolving Loan pursuant to Section 2.2(a) hereof when required by this Section 2.2(b)(iv) shall be absolute and unconditional and shall not be affected by any
circumstance whatsoever, including, without limitation, the occurrence and continuance of a Default or Event of Default, and that its payment to the 

  
 27 









 
Administrative Agent, for the account of the Fronting Lender, of the proceeds of such Revolving Loan shall be made without any offset, abatement, recoupment, counterclaim, withholding or
reduction whatsoever and whether or not the Revolving Credit Commitment shall have been reduced or terminated. The Borrower irrevocably authorizes and instructs the Administrative Agent to apply the proceeds of any borrowing pursuant to this
Section 2.2(b)(iv) to reimburse, in full (other than the Fronting Lender’s pro rata share of such borrowing), the Fronting Lender for the amount drawn on such Letter of Credit. Each such Revolving Loan shall be deemed to be a Base Rate
Loan unless otherwise requested by and available to the Borrower hereunder. Each Lender is hereby authorized to record on its records relating to its Revolving Credit Note (or, if such Lender has not requested a Revolving Credit Note, its records
relating to Revolving Loans) such Lender’s pro rata share of the amounts paid and not reimbursed on the Letters of Credit. 
 (v) Participation in Letters of Credit. If, for any reason, the Administrative Agent (and the Fronting Lender if the Fronting Lender is a Lender other than the Administrative Agent) shall be unable
to or, in the opinion of the Administrative Agent, it shall be impracticable to, convert any amount drawn under a Letter of Credit to a Revolving Loan pursuant to the preceding subsection, or if the amount not reimbursed is a Letter of Credit drawn
in an Alternate Currency, the Administrative Agent (and the Fronting Lender if the Fronting Lender is a Lender other than the Administrative Agent) shall have the right to request that each Lender fund a participation in the amount due (or the
Dollar Equivalent with respect to a Letter of Credit in an Alternate Currency) with respect to such Letter of Credit, and the Administrative Agent shall promptly notify each Lender thereof (by facsimile or email (confirmed by telephone), or
telephone (confirmed in writing)). Upon such notice, but without further action, the Fronting Lender hereby agrees to grant to each Lender, and each Lender hereby agrees to acquire from the Fronting Lender, an undivided participation interest in the
amount due with respect to such Letter of Credit in an amount equal to such Lender’s Commitment Percentage of the principal amount due with respect to such Letter of Credit. In consideration and in furtherance of the foregoing, each Lender
hereby absolutely and unconditionally agrees, upon receipt of notice as provided above, to pay to the Administrative Agent, for the account of the Fronting Lender, such Lender’s ratable share of the amount due with respect to such Letter of
Credit (determined in accordance with such Lender’s Commitment Percentage). Each Lender acknowledges and agrees that its obligation to acquire participations in the amount due under any Letter of Credit that is drawn but not reimbursed by the
Borrower pursuant to this subsection (v) shall be absolute and unconditional and shall not be affected by any circumstance whatsoever, including, without limitation, the occurrence and continuance of a Default or Event of Default, and that each
such payment shall be made without any offset, abatement, recoupment, counterclaim, withholding or reduction whatsoever and whether or not the Revolving Credit Commitment shall have been reduced or terminated. Each Lender shall comply with its
obligation under this subsection (v) by wire transfer of immediately available funds (in Dollars, and in the case of a Letter of Credit issued and drawn in an Alternate Currency, the Dollar Equivalent for amounts drawn in such Alternate
Currency), in the same manner as provided in Section 2.5 hereof with respect to Revolving Loans. Each Lender is hereby authorized to record on its records such Lender’s pro rata share of the amounts paid and not reimbursed on the Letters
of Credit. 

  
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 (vi) Requests for Letters of Credit When One or More Lenders are Affected
Lenders. No Letter of Credit shall be requested, amended, extended or issued hereunder if any Lender is at such time an Affected Lender hereunder, unless the Administrative Agent (and the Fronting Lender) has entered into satisfactory (to the
Administrative Agent) arrangements with the Borrower or such Affected Lender to eliminate or mitigate the reimbursement risk with respect to such Affected Lender (including, without limitation, the posting of cash collateral). 

(vii) Letters of Credit Issued and Outstanding When One or More Lenders are Affected Lenders. With respect to any
Letters of Credit that have been issued and are outstanding at the time any Lender is an Affected Lender, the Administrative Agent (and the applicable Fronting Lender) shall have the right to request that the Borrower or such Affected Lender cash
collateralize, in form and substance satisfactory to the Administrative Agent (and the applicable Fronting Lender), such Letters of Credit so as to eliminate or mitigate the reimbursement risk with respect to such Affected Lender. 

(c) Swing Loans. 
 (i) Generally. Subject to the terms and conditions of this Agreement, during the Commitment Period, the Swing Line Lender shall make a Swing Loan or Swing Loans to the Borrower in such amount or
amounts as the Borrower, through an Authorized Officer, may from time to time request; provided that the Borrower shall not request any Swing Loan if, after giving effect thereto, (A) the Revolving Credit Exposure would exceed the Revolving
Credit Commitment, or (B) the Swing Line Exposure would exceed the Swing Line Commitment. Each Swing Loan shall be due and payable on the Swing Loan Maturity Date applicable thereto. Each Swing Loan shall be made in Dollars. 

(ii) Refunding of Swing Loans. If the Swing Line Lender so elects, by giving notice to the Borrower and the
Lenders, the Borrower agrees that the Swing Line Lender shall have the right, in its sole discretion, to require that the then outstanding Swing Loans be refinanced as a Revolving Loan. Such Revolving Loan shall be a Base Rate Loan unless otherwise
requested by and available to the Borrower hereunder. Upon receipt of such notice by the Borrower and the Lenders, the Borrower shall be deemed, on such day, to have requested a Revolving Loan in the principal amount of such Swing Loan in accordance
with Sections 2.2(a) and 2.5 hereof (other than the requirement set forth in Section 2.5(d) hereof). Such Revolving Loan shall be evidenced by the Revolving Credit Notes (or, if a Lender has not requested a Revolving Credit Note, by the records
of the Administrative Agent and such Lender). Each Lender agrees to make a Revolving Loan on the date of such notice, subject to no conditions precedent whatsoever. Each Lender acknowledges and agrees that such Lender’s obligation to make a
Revolving Loan pursuant to Section 2.2(a) hereof when required by this Section 2.2(c)(ii) is absolute and unconditional and shall not be affected by any circumstance 

  
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whatsoever, including, without limitation, the occurrence and continuance of a Default or Event of Default, and that its payment to the Administrative Agent, for the account of the Swing Line
Lender, of the proceeds of such Revolving Loan shall be made without any offset, abatement, recoupment, counterclaim, withholding or reduction whatsoever and whether or not the Revolving Credit Commitment shall have been reduced or terminated. The
Borrower irrevocably authorizes and instructs the Administrative Agent to apply the proceeds of any borrowing pursuant to this Section 2.2(c)(ii) to repay in full such Swing Loan. Each Lender is hereby authorized to record on its records
relating to its Revolving Credit Note (or, if such Lender has not requested a Revolving Credit Note, its records relating to Revolving Loans) such Lender’s pro rata share of the amounts paid to refund such Swing Loan. 

(iii) Participation in Swing Loans. If, for any reason, the Swing Line Lender is unable to or, in the opinion of
the Administrative Agent, it is impracticable to, convert any Swing Loan to a Revolving Loan pursuant to the preceding Section 2.2(c)(ii), then on any day that a Swing Loan is outstanding (whether before or after the maturity thereof), the
Administrative Agent shall have the right to request that each Lender fund a participation in such Swing Loan, and the Administrative Agent shall promptly notify each Lender thereof (by facsimile or email (confirmed by telephone), or telephone
(confirmed in writing)). Upon such notice, but without further action, the Swing Line Lender hereby agrees to grant to each Lender, and each Lender hereby agrees to acquire from the Swing Line Lender, an undivided participation interest in the right
to share in the payment of such Swing Loan in an amount equal to such Lender’s Commitment Percentage of the principal amount of such Swing Loan. In consideration and in furtherance of the foregoing, each Lender hereby absolutely and
unconditionally agrees, upon receipt of notice as provided above, to pay to the Administrative Agent, for the benefit of the Swing Line Lender, such Lender’s ratable share of such Swing Loan (determined in accordance with such Lender’s
Commitment Percentage). Each Lender acknowledges and agrees that its obligation to acquire participations in Swing Loans pursuant to this Section 2.2(c)(iii) is absolute and unconditional and shall not be affected by any circumstance
whatsoever, including, without limitation, the occurrence and continuance of a Default or an Event of Default, and that each such payment shall be made without any offset, abatement, recoupment, counterclaim, withholding or reduction whatsoever and
whether or not the Revolving Credit Commitment shall have been reduced or terminated. Each Lender shall comply with its obligation under this Section 2.2(c)(iii) by wire transfer of immediately available funds, in the same manner as provided in
Section 2.5 hereof with respect to Revolving Loans to be made by such Lender. 
 (iv) Requests for Swing
Loan When One or More Lenders are Affected Lenders. No Swing Loan shall be requested or issued hereunder if any Lender is at such time an Affected Lender hereunder, unless the Administrative Agent has entered into satisfactory (to the
Administrative Agent and the Swing Line Lender) arrangements with the Borrower or such Affected Lender to eliminate or mitigate the reimbursement risk with respect to such Affected Lender (including, without limitation, the posting of cash
collateral). 

  
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 (v) Swing Loans Outstanding When One or More Lenders are Affected
Lenders. With respect to any Swing Loans that are outstanding at the time any Lender is an Affected Lender, the Administrative Agent shall have the right to request that the Borrower or such Affected Lender cash collateralize, in form and
substance satisfactory to the Administrative Agent, such Swing Loans so as to eliminate or mitigate the reimbursement risk with respect to such Affected Lender. 
 Section 2.3. Interest. 
 (a) Revolving Loans. 

(i) Base Rate Loan. The Borrower shall pay interest on the unpaid principal amount of a Base Rate Loan outstanding
from time to time from the date thereof until paid at the Derived Base Rate from time to time in effect. Interest on such Base Rate Loan shall be payable, commencing June 30, 2012, and continuing on each Regularly Scheduled Payment Date
thereafter and at the maturity thereof. 
 (ii) Eurodollar Loans. The Borrower shall pay interest on the
unpaid principal amount of each Eurodollar Loan outstanding from time to time, with the interest rate to be fixed in advance on the first day of the Interest Period applicable thereto through the last day of the Interest Period applicable thereto
(but subject to changes in the Applicable Margin for Eurodollar Loans), at the Derived Eurodollar Rate. Interest on such Eurodollar Loan shall be payable on each Interest Adjustment Date with respect to an Interest Period (provided that, if an
Interest Period shall exceed three months, the interest must also be paid every three months, commencing three months from the beginning of such Interest Period). 

(iii) Alternate Currency Loans. The Borrower shall pay interest on the unpaid principal amount of each Alternate
Currency Loan outstanding from time to time, with the interest rate to be fixed in advance on the first day of the Interest Period applicable thereto through the last day of the Interest Period applicable thereto (but subject to changes in the
Applicable Margin for Alternate Currency Loans), at the Derived Alternate Currency Rate. Interest on such Alternate Currency Loan shall be payable on each Interest Adjustment Date with respect to an Interest Period (provided that, if an Interest
Period shall exceed three months, the interest must also be paid every three months, commencing three months from the beginning of such Interest Period). 
 (b) Swing Loans. The Borrower shall pay interest to the Administrative Agent, for the sole benefit of the Swing Line Lender (and any Lender that shall have funded a participation in such Swing
Loan), on the unpaid principal amount of each Swing Loan outstanding from time to time from the date thereof until paid at the Derived Base Rate from time to time in effect. Interest on each Swing Loan shall be payable on the Swing Loan Maturity
Date applicable thereto. Each Swing Loan shall bear interest for a minimum of one day. 

  
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 (c) Default Rate. Anything herein to the contrary notwithstanding, if an Event of
Default shall occur, upon the election of the Administrative Agent or the Required Lenders (i) the principal of each Loan and the unpaid interest thereon shall bear interest, until paid, at the Default Rate, (ii) the fee for the aggregate
undrawn amount of all issued and outstanding Letters of Credit shall be increased by two percent (2%) in excess of the rate otherwise applicable thereto, and (iii) in the case of any other amount not paid when due from the Borrower
hereunder or under any other Loan Document, such amount shall bear interest at the Default Rate; provided that, during an Event of Default under Section 7.12 hereof, the applicable Default Rate shall apply without any election or action on the
part of the Administrative Agent or any Lender. 
 (d) Limitation on Interest. In no event shall the rate of interest
hereunder exceed the maximum rate allowable by law. 
 Section 2.4. Evidence of Indebtedness. 

(a) Revolving Loans. Upon the request of a Lender, to evidence the obligation of the Borrower to repay the Loans made by such
Lender and to pay interest thereon, the Borrower shall execute a Revolving Credit Note, payable to the order of such Lender in the principal amount equal to its Commitment Percentage of the Revolving Amount, or, if less, the aggregate unpaid
principal amount of Revolving Loans made by such Lender; provided that the failure of a Lender to request a Revolving Credit Note shall in no way detract from the Borrower’s obligations to such Lender hereunder. 

(b) Swing Loans. Upon the request of the Swing Line Lender, to evidence the obligation of the Borrower to repay the Swing Loans
and to pay interest thereon, the Borrower shall execute a Swing Line Note, payable to the order of the Swing Line Lender in the principal amount of the Swing Line Commitment, or, if less, the aggregate unpaid principal amount of Swing Loans made by
the Swing Line Lender; provided that the failure of the Swing Line Lender to request a Swing Line Note shall in no way detract from the Borrower’s obligations to the Swing Line Lender hereunder. 

Section 2.5. Notice of Loans and Credit Events; Funding of Loans. 

(a) Notice of Loans and Credit Events. The Borrower, through an Authorized Officer, shall provide to the Administrative Agent a
Notice of Loan prior to (i) 11:00 A.M. (Eastern time) on the proposed date of borrowing of, or conversion of a Loan to, a Base Rate Loan, (ii) 11:00 A.M. (Eastern time) three Business Days prior to the proposed date of borrowing of,
continuation of, or conversion of a Loan to, a LIBOR Fixed Rate Loan, and (iii) 2:00 P.M. (Eastern time) on the proposed date of borrowing of a Swing Loan, or such later time to which the Swing Line Lender may agree; provided that (A) on
the Closing Date, the Borrower may deliver to the Administrative Agent a Notice of Loan for the borrowing of a Base Rate Loan as late as 1:00 P.M. (Eastern time), and (B) an Authorized Officer of the Borrower may verbally request a Loan, so
long as a Notice of Loan is received by the end of the same Business Day, and, if the Administrative Agent or any Lender provides funds or initiates funding based upon such verbal request, the Borrower shall bear the risk with respect to any
information regarding such funding that is later determined to have been incorrect. The Borrower shall comply with the notice provisions set forth in Section 2.2(b) hereof with respect to Letters of Credit. 

  
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 (b) Funding of Loans. The Administrative Agent shall notify the Lenders of the date,
amount, type of currency and Interest Period (if applicable) promptly upon the receipt of a Notice of Loan (other than for a Swing Loan, or a Revolving Loan to be funded as a Swing Loan), and, in any event, by 1:00 P.M. (Eastern time) on the date
such Notice of Loan is received. On the date that the Credit Event set forth in such Notice of Loan is to occur, each such Lender shall provide to the Administrative Agent, not later than 3:00 P.M. (Eastern time) (or, on the Closing Date
(i) not later than 12:00 P.M. (Eastern time), so long as the Administrative Agent has notified the Lenders of the terms of such Credit Event by 11:00 A.M. (Eastern time) on the Closing Date, or (ii) not later than 1:00 P.M. (Eastern time),
so long as the Administrative Agent has notified the Lenders of the terms of such Credit Event by 12:00 P.M. (Eastern time) on the Closing Date), the amount in Dollars, or, with respect to an Alternate Currency, in the applicable Alternate Currency,
in federal or other immediately available funds, required of it. If the Administrative Agent shall elect to advance the proceeds of such Loan prior to receiving funds from such Lender, the Administrative Agent shall have the right, upon prior notice
to the Borrower, to debit any account of the Borrower or otherwise receive such amount from the Borrower, promptly after demand, in the event that such Lender shall fail to reimburse the Administrative Agent in accordance with this subsection. The
Administrative Agent shall also have the right to receive interest from such Lender at the Federal Funds Effective Rate in the event that such Lender shall fail to provide its portion of the Loan on the date requested and the Administrative Agent
shall elect to provide such funds. 
 (c) Conversion and Continuation of Loans. 

(i) At the request of the Borrower to the Administrative Agent, subject to the notice and other provisions of this
Agreement, the Lenders shall convert a Base Rate Loan to one or more Eurodollar Loans at any time and shall convert a Eurodollar Loan to a Base Rate Loan on any Interest Adjustment Date applicable thereto. Swing Loans may be converted by the Swing
Line Lender to Revolving Loans in accordance with Section 2.2(c)(ii) hereof. No Alternate Currency Loan may be converted to a Base Rate Loan or Eurodollar Loan and no Base Rate Loan or Eurodollar Loan may be converted to an Alternate Currency
Loan. 
 (ii) At the request of the Borrower to the Administrative Agent, subject to the notice and other
provisions of this Agreement, the Lenders shall continue one or more Eurodollar Loans as of the end of the applicable Interest Period as a new Eurodollar Loan with a new Interest Period. 

(d) Minimum Amount for Loans. Each request for: 

(i) a Base Rate Loan shall be in an amount of not less than Two Hundred Fifty Thousand Dollars ($250,000), increased by
increments of Fifty Thousand Dollars ($50,000); 

  
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 (ii) a LIBOR Fixed Rate Loan shall be in an amount (or, with respect to an
Alternate Currency Loan, such approximately comparable amount as shall result in an amount rounded to the nearest whole number) of not less than Five Hundred Thousand Dollars ($500,000), increased by increments of One Hundred Thousand Dollars
($100,000) (or, with respect to an Alternate Currency Loan, such approximately comparable amount as shall result in an amount rounded to the nearest whole number); and 

(iii) a Swing Loan shall be in an amount of not less than One Hundred Thousand Dollars ($100,000). 

(e) Interest Periods. The Borrower shall not request that LIBOR Fixed Rate Loans be outstanding for more than nine different
Interest Periods at the same time. 
 (f) Advancing of Non Pro-Rata Revolving Loans. Notwithstanding anything in this
Agreement to the contrary, if the Borrower requests a Revolving Loan pursuant to Section 2.5(a) hereof (and all conditions precedent set forth in Section 4.1 hereof are met) at a time when one or more Lenders are Defaulting Lenders, the
Administrative Agent shall have the option, in its discretion, and shall exercise such option if requested by the Borrower after the Borrower’s consultation with the Administrative Agent, to require the non-Defaulting Lenders to honor such
request by making a non pro-rata Revolving Loan to the Borrower in an amount equal to (i) the amount requested by the Borrower, minus (ii) the portions of such Revolving Loan that should have been made by such Defaulting Lenders. For
purposes of such Revolving Loans, the Lenders that are making such Revolving Loan shall do so in an amount equal to their respective Commitment Percentages of the amount requested by the Borrower. For the avoidance of doubt, in no event shall the
aggregate outstanding principal amount of Loans made by a Lender (other than Swing Loans made by the Swing Line Lender), when combined with such Lender’s pro rata share, if any, of the Letter of Credit Exposure and the Swing Line Exposure, be
in excess of the Maximum Amount for such Lender. 
 Section 2.6. Payment on Loans and Other Obligations. 

(a) Payments Generally. Each payment made hereunder by a Credit Party shall be made without any offset, abatement, recoupment,
counterclaim, withholding or reduction whatsoever. 
 (b) Payments in Alternate Currency. With respect to any Alternate
Currency Loan, all payments (including prepayments) to any Lender of the principal of or interest on such Alternate Currency Loan shall be made in the same Alternate Currency as the original Loan. For clarification, the amount outstanding on any
Alternate Currency Loan for purposes of repayment on the last day of the applicable Interest Period shall be measured in the Alternate Currency and not by the Dollar Equivalent of such amount. With respect to any Letter of Credit issued in an
Alternate Currency, all payments to the Fronting Lender (and to any Lender that shall have funded its participation in such Letter of Credit) shall be made in the Dollar Equivalent (as determined on the date of drawing of such Letter of Credit) of
the amount of such Alternate Currency Letter of Credit. All such payments shall be remitted by the Borrower to the 

  
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Administrative Agent, at the address of the Administrative Agent for notices referred to in Section 10.4 hereof (or at such other office or account as designated in writing by the
Administrative Agent to the Borrower), for the account of the Lenders (or the Fronting Lender or the Swing Line Lender, as appropriate) not later than 11:00 A.M. (Eastern time) on the due date thereof in same day funds. Any such payments received by
the Administrative Agent after 11:00 A.M. (Eastern time) shall be deemed to have been made and received on the next Business Day. 
 (c) Payments in Dollars from Borrower. With respect to (i) any Loan (other than an Alternate Currency Loan), or (ii) any other payment to the Administrative Agent and the Lenders that
shall not be covered by subsection (b) above, all such payments (including prepayments) to the Administrative Agent of the principal of or interest on such Loan or other payment, including but not limited to principal, interest, fees or any
other amount owed by the Borrower under this Agreement, shall be made in Dollars. All payments described in this subsection (c) shall be remitted to the Administrative Agent, at the address of the Administrative Agent for notices referred to in
Section 10.4 hereof for the account of the Lenders (or the Fronting Lender or the Swing Line Lender, as appropriate) not later than 11:00 A.M. (Eastern time) on the due date thereof in immediately available funds. Any such payments received by
the Administrative Agent (or the Fronting Lender or the Swing Line Lender) after 11:00 A.M. (Eastern time) shall be deemed to have been made and received on the next Business Day. 

(d) Payments to Lenders. Upon the Administrative Agent’s receipt of payments hereunder, the Administrative Agent shall
immediately distribute to the Lenders (except with respect to Swing Loans, which shall be paid to the Swing Line Lender and any Lender that has funded a participation in the Swing Loans, or, with respect to Letters of Credit, certain of which
payments shall be paid to the Fronting Lender) their respective ratable shares, if any, of the amount of principal, interest, and commitment and other fees received by the Administrative Agent for the account of such Lender. Payments received by the
Administrative Agent in Dollars shall be delivered to the Lenders in Dollars in immediately available funds. Payments received by the Administrative Agent in any Alternate Currency shall be delivered to the Lenders in such Alternate Currency in same
day funds. Each Lender shall record any principal, interest or other payment, the principal amounts of Base Rate Loans, LIBOR Fixed Rate Loans and Swing Loans, the type of currency for each Loan, all prepayments and the applicable dates, including
Interest Periods, with respect to the Loans made, and payments received by such Lender, by such method as such Lender may generally employ; provided that failure to make any such entry shall in no way detract from the obligations of the Borrower
under this Agreement or any Note. The aggregate unpaid amount of Loans, types of Loans, Interest Periods and similar information with respect to the Loans and Letters of Credit set forth on the records of the Administrative Agent shall be rebuttably
presumptive evidence with respect to such information, including the amounts of principal, interest and fees owing to each Lender. 
 (e) Timing of Payments. Whenever any payment to be made hereunder, including, without limitation, any payment to be made on any Loan, shall be stated to be due on a day that is not a Business Day,
such payment shall be made on the next Business Day and such extension of time shall in each case be included in the computation of the interest payable on such Loan; provided that, with respect to a LIBOR Fixed Rate Loan, if the next Business Day
shall fall in the succeeding calendar month, such payment shall be made on the preceding Business Day and the relevant Interest Period shall be adjusted accordingly. 

  
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 (f) Affected Lender. To the extent that the Administrative Agent receives any
payments or other amounts for the account of an Affected Lender, at the discretion of the Administrative Agent, such Affected Lender shall be deemed to have requested that the Administrative Agent use such payment or other amount (or any portion
thereof, at the discretion of the Administrative Agent) first, to cash collateralize its unfunded risk participation in Swing Loans and the Letters of Credit pursuant to Sections 2.2(b)(v) and 2.2(c)(iii) hereof, and, with respect to any Defaulting
Lender, second, to fulfill its obligations to make Loans. 
 (g) Payment of Non Pro-Rata Revolving Loans. Notwithstanding
anything in this Agreement to the contrary, at the sole discretion of the Administrative Agent, in order to pay Revolving Loans that were not advanced pro rata by the Lenders, any payment of any Loan may first be applied to such Revolving Loans that
were not advanced pro rata. 
 Section 2.7. Prepayment. 

(a) Right to Prepay. 
 (i) The Borrower shall have the right at any time or from time to time to prepay, on a pro rata basis for all of the Lenders (except with respect to Swing Loans, which shall be paid to the Swing Line
Lender and any Lender that has funded a participation in such Swing Loan), all or any part of the principal amount of the Loans then outstanding, as designated by the Borrower. Such payment shall include interest accrued on the amount so prepaid to
the date of such prepayment and any amount payable under Article III hereof with respect to the amount being prepaid. Prepayments of Base Rate Loans shall be without any premium or penalty. 

(ii) The Borrower shall have the right, at any time or from time to time, to prepay, for the benefit of the Swing Line
Lender (and any Lender that has funded a participation in such Swing Loan), all or any part of the principal amount of the Swing Loans then outstanding, as designated by the Borrower, plus interest accrued on the amount so prepaid to the date of
such prepayment. 
 (iii) Notwithstanding anything in this Section 2.7 or otherwise to the contrary, at the
discretion of the Administrative Agent, in order to prepay Loans that were not advanced pro rata by all of the Lenders, any prepayment of a Loan shall first be applied to Revolving Loans made by the Lenders during any period in which a Defaulting
Lender or Insolvent Lender shall exist (to be applied pro rata among the Lenders that made such Revolving Loans during such period). 
 (b) Notice of Prepayment. The Borrower shall give the Administrative Agent irrevocable written notice of prepayment of (i) a Base Rate Loan or Swing Loan by no later than 11:00 A.M. (Eastern
time) on the Business Day on which such prepayment is to be made, and (ii) a LIBOR Fixed Rate Loan by no later than 1:00 P.M. (Eastern time) three Business Days before the Business Day on which such prepayment is to be made. 

  
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 (c) Minimum Amount. Each prepayment of a LIBOR Fixed Rate Loan shall be in the
principal amount of not less than the lesser of Five Hundred Thousand Dollars ($500,000), or the principal amount of such Loan (or, with respect to an Alternate Currency Loan, the Dollar Equivalent (rounded to a comparable amount) of such amount),
or, with respect to a Swing Loan, the principal balance of such Swing Loan, except in the case of a mandatory payment pursuant to Section 2.11(b) or Article III hereof. 
 Section 2.8. Commitment and Other Fees. 
 (a) Commitment Fee.
The Borrower shall pay to the Administrative Agent, for the ratable account of the Lenders, as a consideration for the Revolving Credit Commitment, a commitment fee, for each day from the Closing Date through the last day of the Commitment Period,
in an amount equal to (i) (A) the Revolving Amount at the end of such day, minus (B) the Revolving Credit Exposure (exclusive of the Swing Line Exposure) at the end of such day, multiplied by (ii) the Applicable Commitment Fee
Rate in effect on such day divided by three hundred sixty (360). The commitment fee shall be payable quarterly in arrears, commencing on June 30, 2012 and continuing on each Regularly Scheduled Payment Date thereafter, and on the last day of
the Commitment Period. 
 (b) Administrative Agent Fee. The Borrower shall pay to the Administrative Agent, for its sole
benefit, the fees set forth in the Administrative Agent Fee Letter. 
 Section 2.9. Modifications to Commitment.

 (a) Optional Reduction of Revolving Credit Commitment. The Borrower may at any time and from time to time permanently
reduce in whole or ratably in part the Revolving Amount to an amount not less than the then existing Revolving Credit Exposure, by giving the Administrative Agent not fewer than three Business Days’ written notice of such reduction, provided
that any such partial reduction shall be in an aggregate amount, for all of the Lenders, of not less than Two Million Five Hundred Dollars ($2,500,000), increased in increments of Five Hundred Thousand Dollars ($500,000). The Administrative Agent
shall promptly notify each Lender of the date of each such reduction and such Lender’s proportionate share thereof. After each such partial reduction, the commitment fees payable hereunder shall be calculated upon the Revolving Amount as so
reduced. If the Borrower reduces in whole the Revolving Credit Commitment, on the effective date of such reduction (the Borrower having prepaid in full the unpaid principal balance, if any, of the Loans, together with all interest (if any) and
commitment and other fees accrued and unpaid with respect thereto, and all other Obligations, and provided that no Letter of Credit Exposure or Swing Line Exposure shall exist), all of the Revolving Credit Notes shall be delivered to the
Administrative Agent marked “Canceled” and the Administrative Agent shall redeliver such Revolving Credit Notes to the Borrower. Any partial reduction in the Revolving Amount shall be effective during the remainder of the Commitment
Period. Upon each decrease of the Revolving Amount, the Maximum Revolving Amount and the Total Commitment Amount shall be decreased by the same amount. 

  
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 (b) Increase in Commitment. 

(i) At any time during the Commitment Increase Period, the Borrower may request that the Administrative Agent increase
the Revolving Amount from the Closing Revolving Amount up to an amount that shall not exceed the Maximum Revolving Amount. Each such request for an increase shall be in an amount of at least Ten Million Dollars ($10,000,000), increased by increments
of Five Million Dollars ($5,000,000), and may be made by either (A) increasing, for one or more Lenders, with their prior written consent, their respective Revolving Credit Commitments, or (B) including one or more Additional Lenders, each
with a new commitment under the Revolving Credit Commitment, as a party to this Agreement (each an “Additional Commitment” and, collectively, the “Additional Commitments”); provided that existing Lenders shall be given the first
opportunity to provide Additional Commitments. 
 (ii) During the Commitment Increase Period, all of the Lenders
agree that the Administrative Agent, in its sole discretion, may permit one or more Additional Commitments upon satisfaction of the following requirements: (A) each Additional Lender, if any, shall execute an Additional Lender Assumption
Agreement, (B) the Administrative Agent shall provide to the Borrower and each Lender a revised Register, including revised Commitment Percentages for each of the Lenders, if appropriate, at least three Business Days prior to the date of the
effectiveness of such Additional Commitments (each an “Additional Lender Assumption Effective Date”), and (C) the Borrower shall execute and deliver to the Administrative Agent and the Lenders such replacement or additional Revolving
Credit Notes as shall be required by the Administrative Agent (and requested by the Lenders). The Lenders hereby authorize the Administrative Agent to execute each Additional Lender Assumption Agreement on behalf of the Lenders. 

(iii) On each Additional Lender Assumption Effective Date, the Lenders shall make adjustments among themselves with
respect to the Revolving Loans then outstanding and amounts of principal, interest, commitment fees and other amounts paid or payable with respect thereto as shall be necessary, in the opinion of the Administrative Agent, in order to reallocate
among such Lenders such outstanding amounts, based on the revised Commitment Percentages and to otherwise carry out fully the intent and terms of this Section 2.9(b) (and the Borrower shall pay to the Lenders any amounts that would be payable
pursuant to Section 3.3 hereof if such adjustments among the Lenders would cause a prepayment of one or more Eurodollar Loans). In connection therewith, it is understood and agreed that the Maximum Amount of any Lender will not be increased (or
decreased except pursuant to subsection (a) above) without the prior written consent of such Lender. The Borrower shall not request any increase in the Revolving Amount pursuant to this subsection (b) if a Default or an Event of Default
shall then exist, or, after giving pro forma effect to any such increase (including a pro forma calculation of the financial covenants set forth in Section 5.7 hereof), would exist. Upon each increase of the Revolving Amount, the Total
Commitment Amount shall be increased by the same amount. 

  
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 Section 2.10. Computation of Interest and Fees. With the exception of Base Rate
Loans, interest on Loans, Letter of Credit fees, Related Expenses and commitment and other fees and charges hereunder shall be computed on the basis of a year having three hundred sixty (360) days and calculated for the actual number of days
elapsed. With respect to Base Rate Loans, interest shall be computed on the basis of a year having three hundred sixty-five (365) days or three hundred sixty-six (366) days, as the case may be, and calculated for the actual number of days
elapsed. 
 Section 2.11. Mandatory Payments. 

(a) Revolving Credit Exposure. If, at any time, the Revolving Credit Exposure shall exceed the Revolving Credit Commitment as then
in effect, the Borrower shall, as promptly as practicable, but in no event later than the next Business Day, pay an aggregate principal amount of the Loans sufficient to bring the Revolving Credit Exposure within the Revolving Credit Commitment.

 (b) Swing Line Exposure. If, at any time, the Swing Line Exposure shall exceed the Swing Line Commitment, the Borrower
shall, as promptly as practicable, but in no event later than the next Business Day, pay an aggregate principal amount of the Swing Loans sufficient to bring the Swing Line Exposure within the Swing Line Commitment. 

(c) Alternate Currency Exposure. If, at any time, the Alternate Currency Exposure shall exceed the Alternate Currency Maximum
Amount, the Borrower shall, as promptly as practicable, but in no event later than the next Business Day, pay an aggregate principal amount of the Alternate Currency Loans sufficient to bring the Alternate Currency Exposure within the Alternate
Currency Maximum Amount. 
 (d) Application of Mandatory Payments. Unless otherwise designated by the Borrower, each
prepayment pursuant to Section 2.11(a) hereof shall be applied in the following order (i) first, on a pro rata basis for the Lenders, to outstanding Base Rate Loans, and (ii) second, on a pro rata basis for the Lenders, to outstanding
LIBOR Fixed Rate Loans; provided that, if the outstanding principal amount of any LIBOR Fixed Rate Loan shall be reduced to an amount less than the minimum amount set forth in Section 2.5(d) hereof as a result of such prepayment, then such
LIBOR Fixed Rate Loan shall be converted into a Base Rate Loan on the date of such prepayment. Any prepayment of a LIBOR Fixed Rate Loan pursuant to this Section 2.11 shall be subject to the prepayment provisions set forth in Article III
hereof. 
 ARTICLE III. ADDITIONAL PROVISIONS RELATING TO 
 LIBOR FIXED RATE LOANS; INCREASED CAPITAL; TAXES 
 Section 3.1.
Requirements of Law. 
 (a) If, after the Closing Date, (i) the adoption of or any change in any Requirement of Law
or in the interpretation or application thereof by a Governmental Authority, or (ii) the compliance by any Lender with any request or directive (whether or not having the force of law) from any central bank or other Governmental Authority:


  
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 (A) shall subject any Lender to any tax of any kind whatsoever with respect
to this Agreement, any Letter of Credit or any LIBOR Fixed Rate Loan made by it, or change the basis of taxation of payments to such Lender in respect thereof (except for Taxes and Excluded Taxes which are governed by Section 3.2 hereof);

 (B) shall impose, modify or hold applicable any reserve, special deposit, insurance charge, compulsory loan
or similar requirement against assets held by, deposits or other liabilities in or for the account of, advances, loans or other extensions of credit by, or any other acquisition of funds by, any office of such Lender that is not otherwise included
in the determination of the Eurodollar Rate or the Alternate Currency Rate; or 
 (C) shall impose on such
Lender any other condition; 
 and the result of any of the foregoing is to increase the cost to such Lender of making, converting into,
continuing or maintaining LIBOR Fixed Rate Loans or issuing or participating in Letters of Credit, or to reduce any amount receivable hereunder in respect thereof, then, in any such case, the Borrower shall pay to such Lender, promptly after receipt
of a written request therefor, any additional amounts necessary to compensate such Lender for such increased cost or reduced amount receivable, so long as the foregoing do not constitute Mandatory Costs for which the Lenders are otherwise entitled
to be compensated hereunder. If any Lender becomes entitled to claim any additional amounts pursuant to this subsection (a), such Lender shall promptly notify the Borrower (with a copy to the Administrative Agent) of the event by reason of which it
has become so entitled. 
 (b) If any Lender shall have determined that, after the Closing Date, the adoption of or any change
in any Requirement of Law regarding capital adequacy or liquidity, or in the interpretation or application thereof by a Governmental Authority or compliance by such Lender or any corporation controlling such Lender with any request or directive
regarding capital adequacy or liquidity (whether or not having the force of law) from any Governmental Authority shall have the effect of reducing the rate of return on such Lender’s or such corporation’s capital as a consequence of its
obligations hereunder, or under or in respect of any Letter of Credit, to a level below that which such Lender or such corporation could have achieved but for such adoption, change or compliance (taking into consideration the policies of such Lender
or such corporation with respect to capital adequacy and liquidity), then from time to time, upon submission by such Lender to the Borrower (with a copy to the Administrative Agent) of a written request therefor (which shall include the method for
calculating such amount), the Borrower shall promptly pay or cause to be paid to such Lender such additional amount or amounts as will compensate such Lender or such corporation for such reduction. 

(c) For purposes of this Section 3.1, the Dodd-Frank Act, any requests, rules, guidelines or directives concerning capital adequacy
promulgated by the Bank for International Settlements, or the Basel Committee on Banking Regulations and Supervisory Practices (or any successor or similar authority) under Basel III, and any rules, regulations, orders, requests, guidelines and
directives adopted, promulgated or implemented in connection with any of the foregoing, regardless of the date adopted, issued, promulgated or implemented, are deemed to have been introduced and adopted after the Closing Date. 

  
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 (d) A certificate as to any additional amounts payable pursuant to this Section 3.1
submitted by any Lender to the Borrower (with a copy to the Administrative Agent) shall be conclusive absent manifest error. In determining any such additional amounts, such Lender may use any method of averaging and attribution that it (in its sole
discretion) shall deem applicable. The obligations of the Borrower pursuant to this Section 3.1 shall survive the termination of this Agreement and the payment of the Loans and all other amounts payable hereunder. 

Section 3.2. Taxes. 
 (a) All payments made by any Credit Party under any Loan Document shall be made free and clear of, and without deduction or withholding for or on account of, any Taxes or Other Taxes. If any Taxes or
Other Taxes are required to be deducted or withheld from any amounts payable to the Administrative Agent or any Lender hereunder, the amounts so payable to the Administrative Agent or such Lender shall be increased to the extent necessary to yield
to the Administrative Agent or such Lender (after deducting, withholding and payment of all Taxes and Other Taxes) interest or any such other amounts payable hereunder at the rates or in the amounts specified in the Loan Documents. 

(b) Whenever any Taxes or Other Taxes are required to be withheld and paid by a Credit Party, such Credit Party shall timely withhold and
pay such taxes to the relevant Governmental Authorities. As promptly as possible thereafter, the Borrower shall send to the Administrative Agent for its own account or for the account of the relevant Lender, as the case may be, a certified copy of
an original official receipt received by such Credit Party showing payment thereof or other evidence of payment reasonably acceptable to the Administrative Agent or such Lender. If such Credit Party shall fail to pay any Taxes or Other Taxes when
due to the appropriate Governmental Authority or fails to remit to the Administrative Agent the required receipts or other required documentary evidence, such Credit Party and the Borrower shall indemnify the Administrative Agent and the appropriate
Lenders on demand for any incremental Taxes or Other Taxes paid or payable by the Administrative Agent or such Lender as a result of any such failure. 
 (c) If any Lender shall be so indemnified by a Credit Party, such Lender shall use reasonable efforts to obtain the benefits of any refund, deduction or credit for any taxes or other amounts with respect
to the amount paid by such Credit Party and shall reimburse such Credit Party to the extent, but only to the extent, that such Lender shall receive a refund with respect to the amount paid by such Credit Party or an effective net reduction in taxes
or other governmental charges (including any taxes imposed on or measured by the total net income of such Lender) of the United States or any state or subdivision or any other Governmental Authority thereof by virtue of any such deduction or credit,
after first giving effect to all other deductions and credits otherwise available to such Lender. If, at the time any audit of such Lender’s income tax return is completed, such Lender determines, based on such audit, that it shall not have
been entitled to the full amount of any refund reimbursed to such Credit Party as aforesaid or that its net income 

  
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taxes shall not have been reduced by a credit or deduction for the full amount reimbursed to such Credit Party as aforesaid, such Credit Party, upon request of such Lender, shall promptly pay to
such Lender the amount so refunded to which such Lender shall not have been so entitled, or the amount by which the net income taxes of such Lender shall not have been so reduced, as the case may be. 

(d) Each Lender that is not (i) a citizen or resident of the United States of America, (ii) a corporation, partnership or other
entity created or organized in or under the laws of the United States of America (or any jurisdiction thereof), or (iii) an estate or trust that is subject to federal income taxation regardless of the source of its income (any such Person, a
“Non-U.S. Lender”) shall deliver to the Borrower and the Administrative Agent two copies of either U.S. Internal Revenue Service Form W-8BEN, Form W-8IMY or Form W-8ECI, or, in the case of a Non-U.S. Lender claiming exemption from U.S.
federal withholding tax under Section 871(h) or 881(c) of the Code with respect to payments of “portfolio interest”, a statement with respect to such interest and two copies of a Form W-8BEN, or any subsequent versions thereof or
successors thereto, properly completed and duly executed by such Non-U.S. Lender claiming complete exemption from, or a reduced rate of, U.S. federal withholding tax on all payments by Credit Parties under this Agreement and the other Loan
Documents. Such forms shall be delivered by each Non-U.S. Lender on or before the date it becomes a party to this Agreement or such other Loan Document. In addition, each Non-U.S. Lender shall deliver such forms or appropriate replacements promptly
upon the obsolescence or invalidity of any form previously delivered by such Non-U.S. Lender. Each Non-U.S. Lender shall promptly notify the Borrower at any time it determines that such Lender is no longer in a position to provide any previously
delivered certificate to the Borrower (or any other form of certification adopted by the U.S. taxing authorities for such purpose). Notwithstanding any other provision of this subsection (d), a Non-U.S. Lender shall not be required to deliver any
form pursuant to this subsection (d) that such Non-U.S. Lender is not legally able to deliver. 
 (e) The agreements in
this Section 3.2 shall survive the termination of the Loan Documents and the payment of the Loans and all other amounts payable hereunder. 
 Section 3.3. Funding Losses. The Borrower agrees to indemnify each Lender, promptly after receipt of a written request therefor, and to hold each Lender harmless from, any loss or expense that
such Lender may sustain or incur as a consequence of (a) default by the Borrower in making a borrowing of, conversion into or continuation of LIBOR Fixed Rate Loans after the Borrower has given a notice (including a written or verbal notice
that is subsequently revoked) requesting the same in accordance with the provisions of this Agreement, (b) default by the Borrower in making any prepayment of or conversion from LIBOR Fixed Rate Loans after the Borrower has given a notice
(including a written or verbal notice that is subsequently revoked) thereof in accordance with the provisions of this Agreement, (c) the making of a prepayment of a LIBOR Fixed Rate Loan on a day that is not the last day of an Interest Period
applicable thereto, or (d) any conversion of a LIBOR Fixed Rate Loan to a Base Rate Loan on a day that is not the last day of an Interest Period applicable thereto, or (e) any compulsory assignment of such Lender’s interests, rights
and obligations under this Agreement pursuant to Section 10.3(c) or 10.12 hereof. Such indemnification shall be in an amount equal to the excess, if any, of (i) the amount of interest that would have accrued on the amounts so prepaid, or
not so borrowed, 

  
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converted or continued, for the period from the date of such prepayment or of such failure to borrow, convert or continue to the last day of such Interest Period (or, in the case of a failure to
borrow, convert or continue, the Interest Period that would have commenced on the date of such failure) in each case at the applicable rate of interest for such Loans provided for herein (excluding, however, the Applicable Margin included therein,
if any) over (ii) the amount of interest (as reasonably determined by such Lender) that would have accrued to such Lender on such amount by placing such amount on deposit for a comparable period with leading banks in the appropriate London
interbank market, along with any reasonable administration fee charged by such Lender. A certificate as to any amounts payable pursuant to this Section 3.3 submitted to the Borrower (with a copy to the Administrative Agent) by any Lender shall
be conclusive absent manifest error. The obligations of the Borrower pursuant to this Section 3.3 shall survive the termination of this Agreement and the payment of the Loans and all other amounts payable hereunder. 

Section 3.4. Eurodollar Rate or Alternate Currency Rate Lending Unlawful; Inability to Determine Rate. 

(a) If any Lender shall determine (which determination shall, upon notice thereof to the Borrower and the Administrative Agent, be
conclusive and binding on the Borrower) that, after the Closing Date, (i) the introduction of or any change in or in the interpretation of any law makes it unlawful, or (ii) any Governmental Authority asserts that it is unlawful, for such
Lender to make or continue any Loan as, or to convert (if permitted pursuant to this Agreement) any Loan into, a LIBOR Fixed Rate Loan, the obligations of such Lender to make, continue or convert into any such LIBOR Fixed Rate Loan shall, upon such
determination, be suspended until such Lender shall notify the Administrative Agent that the circumstances causing such suspension no longer exist, and all outstanding LIBOR Fixed Rate Loans payable to such Lender shall automatically convert (if
conversion is permitted under this Agreement) into a Base Rate Loan, or be repaid (if no conversion is permitted) at the end of the then current Interest Periods with respect thereto or sooner, if required by law or such assertion. 

(b) If the Administrative Agent or the Required Lenders determine that for any reason adequate and reasonable means do not exist for
determining the Eurodollar Rate or Alternate Currency Rate for any requested Interest Period with respect to a proposed LIBOR Fixed Rate Loan, or that the Eurodollar Rate or Alternate Currency Rate for any requested Interest Period with respect to a
proposed LIBOR Fixed Rate Loan does not adequately and fairly reflect the cost to the Lenders of funding such Loan, the Administrative Agent will promptly so notify the Borrower and each Lender. Thereafter, the obligation of the Lenders to make or
maintain such LIBOR Fixed Rate Loan shall be suspended until the Administrative Agent (upon the instruction of the Required Lenders) revokes such notice. Upon receipt of such notice, the Borrower may revoke any pending request for a borrowing of,
conversion to or continuation of such LIBOR Fixed Rate Loan or, failing that, will be deemed to have converted such request into a request for a borrowing of a Base Rate Loan in the amount specified therein. 

Section 3.5. Discretion of Lenders as to Manner of Funding. Notwithstanding any provision of this Agreement to the contrary,
each Lender shall be entitled to fund and maintain its funding of all or any part of such Lender’s Loans in any manner such Lender deems to be 

  
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appropriate; it being understood, however, that for the purposes of this Agreement all determinations hereunder shall be made as if such Lender had actually funded and maintained each Eurodollar
Loan or Alternate Currency Loan during the applicable Interest Period for such Loan through the purchase of deposits having a maturity corresponding to such Interest Period and bearing an interest rate equal to the Eurodollar Rate or Alternate
Currency Rate, as applicable, for such Interest Period. 
 ARTICLE IV. CONDITIONS PRECEDENT 

Section 4.1. Conditions to Each Credit Event. The obligation of the Lenders, the Fronting Lender and the Swing Line Lender to
participate in any Credit Event shall be conditioned, in the case of each Credit Event, upon the following: 
 (a) all
conditions precedent as listed in Section 4.2 hereof required to be satisfied prior to the first Credit Event shall have been satisfied prior to or as of the first Credit Event; 

(b) the Borrower shall have submitted a Notice of Loan (or with respect to a Letter of Credit, complied with the provisions of
Section 2.2(b)(ii) hereof) and otherwise complied with Section 2.5 hereof; 
 (c) no Default or Event of Default shall
then exist or immediately after such Credit Event would exist; 
 (d) each of the representations and warranties contained in
Article VI hereof shall be true in all material respects as if made on and as of the date of such Credit Event, except to the extent that any thereof expressly relate to an earlier date; and 

(e) with respect to each request by the Borrower for an Alternate Currency Loan or for a Letter of Credit to be issued in an Alternate
Currency, there shall not have occurred any change in any national or international financial, political or economic conditions or currency exchange rates or exchange controls that, in the reasonable opinion of the Administrative Agent and the
Required Lenders (and the Fronting Lender, with respect to any Letter of Credit to be issued in an Alternate Currency) would make it impracticable for such Loan or Letter of Credit to be denominated in the relevant Alternate Currency. 

Each request by the Borrower for a Credit Event shall be deemed to be a representation and warranty by the Borrower as of the date of such request as to
the satisfaction of the conditions precedent specified in subsections (c) and (d) above. 
 Section 4.2.
Conditions to the First Credit Event. The Borrower shall cause the following conditions to be satisfied on or prior to the Closing Date. The obligation of the Lenders, the Fronting Lender and the Swing Line Lender to participate in the first
Credit Event is subject to the Borrower satisfying each of the following conditions prior to or concurrently with such Credit Event: 

  
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 (a) Notes as Requested. The Borrower shall have executed and delivered to
(i) each Lender requesting a Revolving Credit Note such Lender’s Revolving Credit Note, and (ii) the Swing Line Lender the Swing Line Note, if requested by the Swing Line Lender. 

(b) Guaranties of Payment. Each Guarantor of Payment shall have executed and delivered to the Administrative Agent, for the
benefit of the Lenders, a Guaranty of Payment, in form and substance satisfactory to the Administrative Agent and the Lenders. 

(c) Pledge Agreements. The Borrower and each Guarantor of Payment that has a Foreign Subsidiary shall have (i) executed and
delivered to the Administrative Agent, for the benefit of the Lenders, a Pledge Agreement, in form and substance satisfactory to the Administrative Agent and the Lenders, with respect to the Pledged Securities, (ii) executed and delivered to
the Administrative Agent, for the benefit of the Lenders, appropriate transfer powers for each of the Pledged Securities that are certificated, and (iii) delivered to the Administrative Agent, for the benefit of the Lenders, the Pledged
Securities (to the extent such Pledged Securities are certificated). 
 (d) Lien Searches. With respect to the property
owned or leased by each Credit Party, the Borrower shall have caused to be delivered to the Administrative Agent (i) the results of Uniform Commercial Code lien searches (or as appropriate in the applicable foreign jurisdiction), satisfactory
to the Administrative Agent and the Lenders, (ii) the results of federal and state tax lien and judicial lien searches (or as appropriate in the applicable foreign jurisdiction), satisfactory to the Administrative Agent and the Lenders, and
(iii) Uniform Commercial Code termination statements reflecting termination of all U.C.C. Financing Statements (or as appropriate in the applicable foreign jurisdiction) previously filed by any Person and not expressly permitted pursuant to
Section 5.9 hereof. 
 (e) Officer’s Certificate, Resolutions, Organizational Documents. The Borrower shall
have delivered to the Administrative Agent an officer’s certificate (or comparable domestic or foreign documents) certifying the names of the officers of each Credit Party authorized to sign the Loan Documents, together with the true signatures
of such officers and certified copies of (i) the resolutions of the board of directors (or comparable domestic or foreign documents) of such Credit Party evidencing approval of the execution, delivery and performance of the Loan Documents and
the execution and performance of other Related Writings to which such Credit Party is a party, and the consummation of the transactions contemplated thereby, and (ii) the Organizational Documents of such Credit Party. 

(f) Good Standing and Full Force and Effect Certificates. The Borrower shall have delivered to the Administrative Agent a good
standing certificate or full force and effect certificate (or comparable document, if neither certificate is available in the applicable jurisdiction), as the case may be, for each Credit Party, issued on or about the Closing Date by the Secretary
of State in the state or states where such Credit Party is incorporated or formed or qualified as a foreign entity (other than as set forth in Section 4.3 hereof). 

  
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 (g) Legal Opinion. The Borrower shall have delivered to the Administrative Agent an
opinion of counsel for the Borrower and each other Credit Party, in form and substance satisfactory to the Administrative Agent and the Lenders. 
 (h) Borrower Investment Policy. The Borrower shall have delivered to the Administrative Agent a copy of the Borrower Investment Policy as in effect on the Closing Date. 

(i) Advertising Permission Letter. The Borrower shall have delivered to the Administrative Agent an advertising permission letter,
authorizing the Administrative Agent to publicize the transaction and specifically to use the name of the Borrower in connection with “tombstone” advertisements in one or more publications selected by the Administrative Agent. 

(j) Administrative Agent Fee Letter, Closing Fee Letter and Other Fees. The Borrower shall have (i) executed and delivered to
the Administrative Agent, the Administrative Agent Fee Letter and paid to the Administrative Agent, for its sole account, the fees stated therein, (ii) executed and delivered to the Administrative Agent, the Closing Fee Letter and paid to the
Administrative Agent, for the benefit of the Lenders, the fees stated therein, and (iii) paid all legal fees and expenses of the Administrative Agent in connection with the preparation and negotiation of the Loan Documents. 

(k) Existing Credit Agreement. The Borrower shall terminate the Credit Agreement among the Borrower, KeyBank, as agent, and the
lenders party thereto, dated as of February 2, 2010, simultaneously with the funding of the first Credit Event, which termination shall be deemed to occur upon payment in full of all of the Obligations (as defined therein) outstanding
thereunder. 
 (l) Closing Certificate. The Borrower shall have delivered to the Administrative Agent and the Lenders an
officer’s certificate certifying that, as of the Closing Date, (i) all conditions precedent set forth in this Article IV have been satisfied, (ii) no Default or Event of Default exists or immediately after the first Credit Event will
exist, and (iii) each of the representations and warranties contained in Article VI hereof are true and correct as of the Closing Date. 
 (m) Letter of Direction. The Borrower shall have delivered to the Administrative Agent a letter of direction authorizing the Administrative Agent, on behalf of the Lenders, to disburse the proceeds
of the Loans, which letter of direction includes the authorization to transfer funds under this Agreement and the wire instructions that set forth the locations to which such funds shall be sent. 

(n) No Material Adverse Change. No material adverse change, in the opinion of the Administrative Agent, shall have occurred in the
financial condition, operations or prospects of the Companies taken as a whole since December 31, 2011. 
 (o)
Miscellaneous. The Borrower shall have provided to the Administrative Agent and the Lenders such other items and shall have satisfied such other conditions as may be reasonably required by the Administrative Agent or the Lenders. 

  
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 Section 4.3. Post-Closing Conditions. No later than ninety (90) days after
the Closing Date, unless otherwise agreed to by the Administrative Agent in writing, the Borrower shall deliver a good standing certificate or full force and effect certificate (or comparable document, if neither certificate is available in the
applicable jurisdiction), as the case may be, for (a) with respect to the Borrower, the states of Michigan, Missouri and New Mexico, and (b) with respect to ICT Accounts Receivable Management, Inc., the state of Tennessee. 

ARTICLE V. COVENANTS 
 Section 5.1. Insurance. Each Company shall (a) maintain insurance to such extent and against such hazards and liabilities as is commonly maintained by Persons similarly situated; and
(b) within ten days of any Lender’s written request, furnish to such Lender such information about such Company’s insurance as that Lender may from time to time reasonably request, which information shall be prepared in form and
detail satisfactory to such Lender and certified by a Financial Officer of such Company. 
 Section 5.2. Money
Obligations. Each Company shall pay in full (a) prior in each case to the date when penalties would attach, all taxes, assessments and governmental charges and levies (except only those so long as and to the extent that the same shall be
contested in good faith by appropriate and timely proceedings and for which adequate provisions have been established in accordance with GAAP) for which it may be or become liable or to which any or all of its properties may be or become subject;
(b) all of its material wage obligations to its employees in compliance with the Fair Labor Standards Act (29 U.S.C. §§ 206-207) or any comparable provisions, and, in the case of the Foreign Subsidiaries, those obligations under
foreign laws with respect to employee source deductions, obligations and employer obligations to its employees; and (c) all of its other material obligations calling for the payment of money (except only those so long as and to the extent that
the same shall be contested in good faith and for which adequate provisions have been established in accordance with GAAP) before such payment becomes overdue. 
 Section 5.3. Financial Statements and Information. 
 (a) Quarterly
Financials. The Borrower shall deliver to the Administrative Agent and the Lenders, within forty-five (45) days after the end of each of the first three quarterly periods of each fiscal year of the Borrower, an unaudited condensed
Consolidated balance sheet of the Companies as of the end of such period and the related unaudited Consolidated statements of operations and cash flow for the quarter and fiscal year to date periods, all prepared on a Consolidated basis, in form and
detail satisfactory to the Administrative Agent and the Lenders and certified by a Financial Officer. 
 (b) Annual Audit
Report. The Borrower shall deliver to the Administrative Agent and the Lenders, within ninety (90) days after the end of each fiscal year of the Borrower, an annual audit report of the Companies for that year prepared on a Consolidated
basis, in form and detail satisfactory to the Administrative Agent and the Lenders and certified by an unqualified opinion of an independent public accountant satisfactory to the Administrative Agent, which report shall include balance sheets and
statements of income (loss), stockholders’ equity and cash-flow for that period. 

  
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 (c) Compliance Certificate. The Borrower shall deliver to the Administrative Agent
and the Lenders, concurrently with the delivery of the financial statements set forth in subsections (a) and (b) above, a Compliance Certificate. 
 (d) Management Reports. The Borrower shall deliver to the Administrative Agent and the Lenders, concurrently with the delivery of the quarterly and annual financial statements set forth in
subsections (a) and (b) above, a copy of any management report, letter or similar writing furnished to the Companies by the Borrower’s independent outside auditors in respect of the systems, operations, financial condition or
properties of the Companies. 
 (e) Pro-Forma Projections. The Borrower shall deliver to the Administrative Agent and the
Lenders, within forty-five (45) days after the end of each fiscal year of the Borrower, annual pro-forma projections of the Companies for the then current fiscal year, to be in a form consistent with the past practices of the Borrower.

 (f) Shareholder and SEC Documents. The Borrower shall deliver to the Administrative Agent and the Lenders, as soon as
available, copies of all notices, reports, definitive proxy or other statements and other documents sent by the Borrower to its shareholders, to the holders of any of its debentures or bonds or the trustee of any indenture securing the same or
pursuant to which they are issued, or sent by the Borrower (in final form) to any securities exchange or over the counter authority or system, or to the SEC or any similar federal agency having regulatory jurisdiction over the issuance of the
Borrower’s securities. 
 (g) Financial Information of the Companies. The Borrower shall deliver to the
Administrative Agent and the Lenders, within ten days of the written request of the Administrative Agent or any Lender, such other information about the financial condition, properties and operations of any Company as the Administrative Agent or
such Lender may from time to time reasonably request, which information shall be submitted in form and detail satisfactory to the Administrative Agent or such Lender and certified by a Financial Officer of the Company or Companies in question.

 Section 5.4. Financial Records. Each Company shall at all times maintain true and complete records and books of
account, including, without limiting the generality of the foregoing, appropriate provisions for possible losses and liabilities, all in accordance with GAAP, and at all reasonable times (during normal business hours and upon notice to such Company)
permit the Administrative Agent or any Lender, or any representative of the Administrative Agent or such Lender, to examine such Company’s books and records and to make excerpts therefrom and transcripts thereof. 

  
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 Section 5.5. Franchises; Change in Business. 

(a) Each Company (other than a Dormant Subsidiary) shall preserve and maintain at all times its existence, and its rights and franchises
necessary for its business, except (i) as otherwise permitted pursuant to Section 5.12 hereof, and (ii) with respect to a liquidation, dissolution or wind-up of a Foreign Subsidiary as part of the Permitted Foreign Restructuring, so
long as the assets held by such Foreign Subsidiary are transferred to one or more Companies. 
 (b) No Company shall engage in
any business if, as a result thereof, the general nature of the business of the Companies taken as a whole would be substantially changed from the general nature of the business the Companies are engaged in on the Closing Date. 

Section 5.6. ERISA Pension and Benefit Plan Compliance. 

(a) Generally. No Company shall incur any material accumulated funding deficiency within the meaning of ERISA, or any material
liability to the PBGC, established thereunder in connection with any ERISA Plan. The Borrower shall furnish to the Administrative Agent and the Lenders (i) as soon as possible and in any event within thirty (30) days after any Company
knows or has reason to know that any Reportable Event with respect to any ERISA Plan has occurred, a statement of a Financial Officer of such Company, setting forth details as to such Reportable Event and the action that such Company proposes to
take with respect thereto, together with a copy of the notice of such Reportable Event given to the PBGC if a copy of such notice is available to such Company, and (ii) promptly after receipt thereof, a copy of any notice such Company, or any
member of the Controlled Group may receive from the PBGC or the Internal Revenue Service with respect to any ERISA Plan administered by such Company; provided that this latter clause shall not apply to notices of general application promulgated by
the PBGC or the Internal Revenue Service. The Borrower shall promptly notify the Administrative Agent of any material taxes assessed, proposed to be assessed or that the Borrower has reason to believe may be assessed against a Company by the
Internal Revenue Service with respect to any ERISA Plan. As used in this Section 5.6(a), “material” means the measure of a matter of significance that shall be determined as being an amount equal to five percent (5%) of
Consolidated Net Worth. As soon as practicable, and in any event within twenty (20) days, after any Company shall become aware that an ERISA Event shall have occurred, such Company shall provide the Administrative Agent with notice of such
ERISA Event with a certificate by a Financial Officer of such Company setting forth the details of the event and the action such Company or another Controlled Group member proposes to take with respect thereto. The Borrower shall, at the request of
the Administrative Agent or any Lender, deliver or cause to be delivered to the Administrative Agent or such Lender, as the case may be, true and correct copies of any documents relating to the ERISA Plan of any Company. 

(b) Foreign Pension Plans and Benefit Plans. 

(i) For each existing, or hereafter adopted, Foreign Pension Plan and Foreign Benefit Plan, the Borrower and any
appropriate Foreign Subsidiary shall in a timely fashion comply with and perform in all material respects all of its obligations under and in respect of such Foreign Pension Plan or Foreign Benefit Plan, including under any funding agreements and
all applicable laws (including any fiduciary, funding, investment and administration obligations). 

  
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 (ii) All employer or employee payments, contributions or premiums required
to be remitted, paid to or in respect of each Foreign Pension Plan or Foreign Benefit Plan shall be paid or remitted by the Borrower and any appropriate Foreign Subsidiary in a timely fashion in accordance with the terms thereof, any funding
agreements and all applicable laws. 
 (iii) The Borrower and any appropriate Foreign Subsidiary shall deliver
to the Administrative Agent (A) if requested by the Administrative Agent, copies of each annual and other return, report or valuation with respect to each Foreign Pension Plan as filed with any applicable Governmental Authority; and
(B) promptly after receipt thereof, a copy of any material direction, order, notice, ruling or opinion that the Borrower and any appropriate Foreign Subsidiary may receive from any applicable Governmental Authority with respect to any Foreign
Pension Plan. 
 Section 5.7. Financial Covenants. 

(a) Leverage Ratio. The Borrower shall not suffer or permit at any time the Leverage Ratio to exceed 2.75 to 1.00. 

(b) Interest Coverage Ratio. The Borrower shall not suffer or permit at any time the Interest Coverage Ratio to be less than 3.00
to 1.00. 
 Section 5.8. Borrowing. No Company shall create, incur or have outstanding any Indebtedness of any kind;
provided that this Section 5.8 shall not apply to the following: 
 (a) the Loans, the Letters of Credit and any other
Indebtedness under this Agreement; 
 (b) any loans granted to, or Capitalized Lease Obligations entered into by, any Credit
Party for the purchase or lease of fixed assets (and refinancings of such loans or Capitalized Lease Obligations), which loans and Capitalized Lease Obligations shall only be secured by the fixed assets being purchased or leased, so long as the
aggregate principal amount of all such loans and Capitalized Lease Obligations for all Credit Parties shall not exceed Five Million Dollars ($5,000,000) at any time outstanding; 

(c) any loans granted to or Capitalized Lease Obligations entered into by any Foreign Subsidiary for the purchase or lease of fixed
assets (and refinancings of such loans or Capitalized Lease Obligations), which loans and Capitalized Lease Obligations shall only be secured by the fixed assets being purchased, so long as the aggregate principal amount of all such loans and
Capitalized Lease Obligations for all Foreign Subsidiaries shall not exceed Ten Million Dollars ($10,000,000) at any time outstanding; 
 (d) the Indebtedness existing on the Closing Date, in addition to the other Indebtedness permitted to be incurred pursuant to this Section 5.8, as set forth in Schedule 5.8 hereto (and any
extension, renewal or refinancing thereof but only to the extent that the principal amount thereof does not increase after the Closing Date); 

  
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 (e) loans to, and guaranties of Indebtedness of, a Company from a Company so long as each
such Company is a Credit Party; 
 (f) Indebtedness under any Hedge Agreement, so long as such Hedge Agreement shall have been
entered into in the ordinary course of business and not for speculative purposes; 
 (g) Permitted Foreign Subsidiary Loans,
Guaranties and Investments; 
 (h) in addition to the Indebtedness permitted pursuant subsection (g) hereof, unsecured
Indebtedness of a Foreign Subsidiary, so long as the aggregate principal amount of all such Indebtedness for all Foreign Subsidiaries shall not exceed Ten Million Dollars ($10,000,000) at any time outstanding; and 

(i) other unsecured Indebtedness, in addition to the Indebtedness listed above, in an aggregate principal amount for all Companies not to
exceed Ten Million Dollars ($10,000,000) at any time outstanding. 
 Section 5.9. Liens. No Company shall create,
assume or suffer to exist (upon the happening of a contingency or otherwise) any Lien upon any of its property or assets, whether now owned or hereafter acquired; provided that this Section 5.9 shall not apply to the following: 

(a) Liens for taxes not yet due or that are being actively contested in good faith by appropriate proceedings and for which adequate
reserves shall have been established in accordance with GAAP; 
 (b) other statutory or common law Liens incidental to the
conduct of its business or the ownership of its property and assets that (i) were not incurred in connection with the incurring of Indebtedness or the obtaining of advances or credit, and (ii) do not in the aggregate materially detract
from the value of its property or assets or materially impair the use thereof in the operation of its business; 
 (c) Liens on
property or assets of a Subsidiary to secure obligations of such Subsidiary to a Credit Party; 
 (d) any Lien granted to the
Administrative Agent, for the benefit of the Lenders (and affiliates thereof); 
 (e) the Liens existing on the Closing Date as
set forth in Schedule 5.9 hereto and replacements, extensions, renewals, refundings or refinancings thereof, but only to the extent that the amount of debt secured thereby, and the amount and description of property subject to such Liens,
shall not be increased; 

  
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 (f) purchase money Liens on fixed assets securing the loans and Capitalized Lease
Obligations pursuant to Section 5.8(b) or (c) hereof, provided that such Lien is limited to the purchase price and only attaches to the property being acquired; 
 (g) easements or other minor defects or irregularities in title of real property not interfering in any material respect with the use of such property in the business of any Company; 

(h) any Lien on fixed assets owned by a Company as a result of an Acquisition permitted pursuant to Section 5.13 hereof, so long as
(i) such Lien was not created at the time of or in contemplation of such Acquisition, and (ii) such Lien is released within ninety (90) days after such Acquisition (unless the Borrower shall have obtained the prior written consent of
the Administrative Agent and the Required Lenders to such Lien); or 
 (i) other Liens, in addition to the Liens listed above,
not incurred in connection with the incurring of Indebtedness, securing amounts, in the aggregate for all Companies, not to exceed One Hundred Thousand Dollars ($100,000) at any time. 
 No Company shall enter into any contract or agreement (other than a contract or agreement entered into in connection with the purchase or lease of fixed assets that prohibits Liens on such fixed assets)
that would prohibit the Administrative Agent or the Lenders from acquiring a security interest, mortgage or other Lien on, or a collateral assignment of, any of the property or assets of such Company. 

Section 5.10. Regulations T, U and X. No Company shall take any action that would result in any non-compliance of the Loans
or Letters of Credit with Regulations T, U or X, or any other applicable regulation, of the Board of Governors of the Federal Reserve System. 
 Section 5.11. Investments, Loans and Guaranties. No Company shall (a) create, acquire or hold any Subsidiary, (b) make or hold any investment in any stocks, bonds or securities of
any kind, (c) be or become a party to any joint venture or other partnership, (d) make or keep outstanding any advance or loan to any Person, or (e) be or become a Guarantor of any kind (other than a Guarantor of Payment under the
Loan Documents); provided that this Section 5.11 shall not apply to the following: 
 (i) any endorsement
of a check or other medium of payment for deposit or collection through normal banking channels or similar transaction in the normal course of business; 
 (ii) any investment in direct obligations of the United States of America or in certificates of deposit issued by a member bank (having capital resources in excess of Five Hundred Million Dollars
($500,000,000)) of the Federal Reserve System; 
 (iii) any investment in commercial paper or securities that at
the time of such investment is assigned the highest quality rating in accordance with the rating systems employed by either Moody’s or Standard & Poor’s, or any other investment made according to the Borrower Investment Policy;


  
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 (iv) the holding of each of the Subsidiaries listed on Schedule 6.1
hereto, and the creation, acquisition and holding of and any investment in any new Subsidiary after the Closing Date so long as such new Subsidiary shall have been created, acquired or held, and investment made, in accordance with the terms and
conditions of this Agreement; 
 (v) loans to, investments in and guaranties of the Indebtedness (permitted
under Section 5.8(e) hereof) of, a Company from or by a Company so long as each such Company is a Credit Party; 
 (vi) any Permitted Investments or Permitted Foreign Subsidiary Loans, Guaranties and Investments, so long as no Default or Event of Default shall exist prior to or after giving pro forma effect to such
loan or investment; 
 (vii) loans from the Borrower to one or more shareholders of certain Affiliates organized
in China, in an aggregate principal amount not to exceed Three Million Dollars ($3,000,000) at any time outstanding; 
 (viii) the holding of any stock that has been acquired pursuant to an Acquisition permitted by Section 5.13 hereof; or 

(ix) performance guaranties issued by a Credit Party to customers of a Foreign Subsidiary in the ordinary course of
business and upon terms typical to the industry; provided that this subpart (ix) shall not include guaranties of Indebtedness. 
 Section 5.12. Merger and Sale of Assets. No Company shall merge, amalgamate or consolidate with any other Person, or sell, lease or transfer or otherwise dispose of any assets to any Person
other than in the ordinary course of business, except that, if no Default or Event of Default shall then exist or immediately thereafter shall begin to exist: 
 (a) a Domestic Subsidiary may merge with (i) the Borrower (provided that the Borrower shall be the continuing or surviving Person) or (ii) any one or more Guarantors of Payment; 

(b) a Domestic Subsidiary may sell, lease, transfer or otherwise dispose of any of its assets to (i) the Borrower or (ii) any
Guarantor of Payment; 
 (c) a Domestic Subsidiary (other than a Credit Party) may merge with or sell, lease, transfer or
otherwise dispose of any of its assets to any other Domestic Subsidiary; 
 (d) a Foreign Subsidiary may merge or amalgamate
with a Credit Party provided that a Credit Party, or if applicable, the Borrower, shall be the continuing or surviving Person; 

(e) a Foreign Subsidiary may sell, lease, transfer or otherwise dispose of any of its assets to a Credit Party; 

  
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 (f) a Foreign Subsidiary may merge or amalgamate with or sell, lease, transfer or otherwise
dispose of any of its assets to any other Foreign Subsidiary; 
 (g) a Company may sell, lease, transfer or otherwise dispose of
any assets that are obsolete or no longer useful or no longer used in such Company’s business; 
 (h) Acquisitions may be
effected in accordance with the provisions of Section 5.13 hereof; and 
 (i) as a part of, and in connection with, the
Permitted Foreign Restructuring (i) a Foreign Subsidiary may merge, consolidate or amalgamate with, and sell, transfer or otherwise dispose of any assets to, another Company, and (ii) the Borrower or a Domestic Subsidiary may transfer its
equity interests in a Foreign Subsidiary to another Company. 
 Section 5.13. Acquisitions. No Company shall effect
an Acquisition; provided that a Company may effect an Acquisition so long as such Acquisition meets all of the following requirements: 
 (a) in the case of an Acquisition that involves a merger, amalgamation or other combination including the Borrower, the Borrower shall be the surviving entity; 

(b) in the case of an Acquisition that involves a merger, amalgamation or other combination including a Credit Party (other than the
Borrower), a Credit Party shall be the surviving entity; 
 (c) the business to be acquired shall be similar to the lines of
business of the Companies; 
 (d) the Companies shall be in full compliance with the Loan Documents both prior to and after
giving pro forma effect to such Acquisition; 
 (e) no Default or Event of Default shall exist prior to or, after giving pro
forma effect to such Acquisition, thereafter shall begin to exist; 
 (f) such Acquisition is not actively opposed by the board
of directors (or similar governing body) of the selling Persons or the Persons whose equity interests are to be acquired; and 

(g) the Liquidity Amount shall be no less than Twenty-Five Million Dollars ($25,000,000) after giving effect to such Acquisition.


  
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 Section 5.14. Notice. The Borrower shall cause a Financial Officer to promptly
notify the Administrative Agent and the Lenders, in writing, whenever: 
 (a) a Default or Event of Default may occur hereunder
or any representation or warranty made in Article VI hereof or elsewhere in this Agreement or in any Related Writing may for any reason cease in any material respect to be true and complete; or 

(b) the Borrower learns of a litigation or proceeding against the Borrower before a court, administrative agency or arbitrator that, if
successful, might have a Material Adverse Effect. 
 Section 5.15. Restricted Payments. No Company shall make or
commit itself to make any Restricted Payment at any time, except that, so long as no Default or Event of Default shall then exist or, after giving pro forma effect to such payment, thereafter shall begin to exist, the Companies may make Capital
Distributions. 
 Section 5.16. Environmental Compliance. Each Company shall comply in all material respects with
any and all Environmental Laws and Environmental Permits including, without limitation, all Environmental Laws in jurisdictions in which such Company owns or operates a facility or site, arranges for disposal or treatment of hazardous substances,
solid waste or other wastes, accepts for transport any hazardous substances, solid waste or other wastes or holds any interest in real property or otherwise. The Borrower shall furnish to the Administrative Agent and the Lenders, promptly after
receipt thereof, a copy of any notice such Company may receive from any Governmental Authority or private Person, or otherwise, that any material litigation or proceeding pertaining to any environmental, health or safety matter has been filed or is
threatened against such Company, any real property in which such Company holds any interest or any past or present operation of such Company. No Company shall allow the release or disposal of hazardous waste, solid waste or other wastes on, under or
to any real property in which any Company holds any ownership interest or performs any of its operations, in violation of any Environmental Law. As used in this Section 5.16, “litigation or proceeding” means any demand, claim, notice,
suit, suit in equity action, administrative action, investigation or inquiry whether brought by any Governmental Authority or private Person, or otherwise. The Borrower shall defend, indemnify and hold the Administrative Agent and the Lenders
harmless against all costs, expenses, claims, damages, penalties and liabilities of every kind or nature whatsoever (including attorneys’ fees) arising out of or resulting from the noncompliance of any Company with any Environmental Law. Such
indemnification shall survive any termination of this Agreement. 
 Section 5.17. Affiliate Transactions. No Company
shall, directly or indirectly, enter into or permit to exist any transaction or series of transactions (including, without limitation, the purchase, sale, lease or exchange of any property or the rendering of any service) with any Affiliate (other
than a Company that is a Credit Party or a Foreign Subsidiary) on terms that shall be less favorable to such Company than those that might be obtained at the time in a transaction with a Person that is not an Affiliate; provided that the foregoing
shall not prohibit the payment of customary and reasonable directors’ fees to directors who are not employees of a Company or an Affiliate. 

  
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 Section 5.18. Use of Proceeds. The Borrower’s use of the proceeds of the
Loans shall be for working capital and other general corporate purposes of the Companies, for the refinancing of existing Indebtedness, for Capital Distributions permitted hereunder and for Acquisitions permitted hereunder. 

Section 5.19. Subsidiary Guaranties and Pledge of Stock or Other Ownership Interest. 

(a) Guaranties. Each Domestic Subsidiary (that is not a Dormant Subsidiary) created, acquired or held subsequent to the Closing
Date, shall promptly execute and deliver to the Administrative Agent, for the benefit of the Lenders, a Guaranty of Payment (or a Guaranty of Payment Joinder) of all of the Obligations, such agreement to be prepared by the Administrative Agent and
in form and substance acceptable to the Administrative Agent, along with any such other supporting documentation, corporate governance and authorization documents, and an opinion of counsel as may be deemed necessary or advisable by the
Administrative Agent. With respect to a Domestic Subsidiary that has been classified as a Dormant Subsidiary, at such time that such Domestic Subsidiary no longer meets the requirements of a Dormant Subsidiary, the Borrower shall provide to the
Administrative Agent prompt written notice thereof, and shall provide, with respect to such Domestic Subsidiary, all of the documents referenced in the foregoing sentence. 
 (b) Pledge of Stock or Other Ownership Interest. With respect to the creation or acquisition of a first-tier Foreign Subsidiary of the Borrower or a Domestic Subsidiary, the Borrower shall cause
the appropriate Credit Party to (i) deliver to the Administrative Agent, for the benefit of the Lenders, a Pledge Agreement prepared by, and in form and substance satisfactory to, the Administrative Agent, (ii) deliver to the
Administrative Agent, pursuant to such Pledge Agreement, sixty-five percent (65%) of the total outstanding shares of voting capital stock or other voting equity interest owned by such Credit Party and one hundred percent (100%) of all
non-voting shares of stock or other non-voting equity interests owned by such Credit Party, and (iii) deliver to the Administrative Agent, for the benefit of the Lenders, the outstanding share certificates (or other evidence of equity)
evidencing such pledged ownership interest. 
 (c) Perfection or Registration of Interest in Foreign Shares. With respect
to any foreign shares pledged to the Administrative Agent, for the benefit of the Lenders, on or after the Closing Date, the Administrative Agent shall at all times, in the discretion of the Administrative Agent or the Required Lenders, have the
right to perfect, at the Borrower’s cost, payable upon request therefor (including, without limitation, any foreign counsel, or foreign notary, filing, registration or similar, fees, costs or expenses), its security interest in such shares in
the respective foreign jurisdiction. Such perfection may include the requirement that the applicable Company promptly execute and deliver to the Administrative Agent a separate pledge document (prepared by the Administrative Agent and in form and
substance satisfactory to the Administrative Agent), covering such equity interests, that conforms to the requirements of the applicable foreign jurisdiction, together with an opinion of local counsel as to the perfection of the security interest
provided for therein, and all other documentation necessary or desirable to effect the foregoing and to permit the Administrative Agent to exercise any of its rights and remedies in respect thereof. 

  
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 (d) Pledge of Intercompany Notes. Notwithstanding anything in this Section 5.19
to the contrary, in the event that the Administrative Agent determines, in its sole discretion, that the registration or perfection of any of the pledges pursuant to subsection (c) above under the laws of a foreign jurisdiction is impractical
or cost prohibitive, then the Administrative Agent may (i) forego registration or perfection of such interest in such foreign jurisdiction, and (ii) if desirable, in its sole discretion and with the concurrence of the Borrower, take a
pledge on, and delivery of, any Intercompany Note owing from such Foreign Subsidiary and its Subsidiaries, with documentation of such pledge to be prepared by the Administrative Agent and in form and substance reasonably satisfactory to the
Administrative Agent. To the extent the Borrower shall, pursuant to this subsection (d), have delivered an Intercompany Note to the Administrative Agent, for the benefit of the Lenders, in lieu of any foreign shares, the Borrower shall have the
right to request the return of such Intercompany Note from the Administrative Agent if (A) no Default or Event of Default shall have occurred, and (B) the Borrower shall have pledged the appropriate foreign shares to the Administrative
Agent, in form and substance satisfactory to the Administrative Agent. 
 Section 5.20. Restrictive Agreements.
Except as set forth in this Agreement, the Borrower shall not, and shall not permit any of its Subsidiaries to, directly or indirectly, create or otherwise cause or suffer to exist or become effective any encumbrance or restriction on the ability of
any Subsidiary to (a) make, directly or indirectly, any Capital Distribution to the Borrower, (b) make, directly or indirectly, loans or advances or capital contributions to the Borrower or (c) transfer, directly or indirectly, any of
the properties or assets of such Subsidiary to the Borrower; except for such encumbrances or restrictions existing under or by reason of (i) applicable law, (ii) customary non-assignment provisions in leases or other agreements entered in
the ordinary course of business and consistent with past practices, or (iii) customary restrictions in security agreements or mortgages securing Indebtedness, or capital leases, of a Company to the extent such restrictions shall only restrict
the transfer of the property subject to such security agreement, mortgage or lease. 
 Section 5.21. Other Covenants and
Provisions. In the event that any Company shall enter into, or shall have entered into, any Material Indebtedness Agreement, wherein the financial covenants contained therein shall be more restrictive than the financial covenants set forth
herein, then the Companies shall immediately be bound hereunder (without further action) by such more restrictive financial covenants with the same force and effect as if such financial covenants were written herein. In addition to the foregoing,
the Borrower shall provide prompt written notice to the Administrative Agent of the creation or existence of any Material Indebtedness Agreement that has such more restrictive provisions, and shall, within fifteen (15) days thereafter (if
requested by the Administrative Agent), execute and deliver to the Administrative Agent an amendment to this Agreement that incorporates such more restrictive provisions, with such amendment to be in form and substance satisfactory to the
Administrative Agent. 
 Section 5.22. Pari Passu Ranking. The Obligations shall, and the Borrower shall take all
necessary action to ensure that the Obligations shall, at all times, rank at least pari passu in right of payment with all other senior unsecured Indebtedness of the Borrower. 

  
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 Section 5.23. Guaranty Under Material Indebtedness Agreement. No Company shall
be or become a primary obligor or Guarantor of the Indebtedness incurred pursuant to any Material Indebtedness Agreement unless such Company shall also be the Borrower or a Guarantor of Payment under this Agreement prior to or concurrently
therewith. 
 Section 5.24. Amendment of Organizational Documents. No Company shall amend its Organizational
Documents to change its name or state, province or other jurisdiction, or its form, of organization, or otherwise amend its Organizational Documents in any manner adverse to the Lenders, without the prior written consent of the Administrative Agent,
which consent shall not be unreasonably withheld or delayed. 
 Section 5.25. Further Assurances. The Borrower
shall, and shall cause each other Credit Party to, promptly upon request by the Administrative Agent, or the Required Lenders through the Administrative Agent, (a) correct any material defect or error that may be discovered in any Loan Document
or in the execution, acknowledgment, filing or recordation thereof, and (b) do, execute, acknowledge, deliver, record, re-record, file, re-file, register and re-register any and all such further acts, deeds, certificates, assurances and other
instruments related to the Pledged Securities or the Intercompany Notes as the Administrative Agent, or the Required Lenders through the Administrative Agent, may reasonably require from time to time in order to carry out more effectively the
purposes of the Loan Documents. 
 ARTICLE VI. REPRESENTATIONS AND WARRANTIES 

Section 6.1. Corporate Existence; Subsidiaries; Foreign Qualification. Each Company is duly organized, validly existing, and
in good standing (or comparable concept in the applicable jurisdiction) under the laws of its state or jurisdiction of incorporation or organization, and is duly qualified and authorized to do business and is in good standing (or comparable concept
in the applicable jurisdiction) as a foreign entity in the jurisdictions set forth opposite its name on Schedule 6.1 hereto, which are all of the states or jurisdictions where the character of its property or its business activities makes
such qualification necessary, except where a failure to so qualify would not reasonably be expected to have a Material Adverse Effect. Schedule 6.1 hereto sets forth, as of the Closing Date (or, if Schedule 6.1 has been amended, as of
the date of such amendment), each Subsidiary of the Borrower (and whether such Subsidiary is a Dormant Subsidiary), its state (or jurisdiction) of formation, its relationship to the Borrower, including the percentage of each class of stock or other
equity interest owned by a Company, each Person that owns the stock or other equity interest of each Company, the location of its chief executive office and its principal place of business. The Borrower, directly or indirectly, owns all of the
equity interests of each of its Subsidiaries (excluding directors’ qualifying shares and, in the case of Foreign Subsidiaries, other nominal amounts of shares held by a Person other than a Company). 

Section 6.2. Corporate Authority. Each Credit Party has the right and power and is duly authorized and empowered to enter
into, execute and deliver the Loan Documents to which it is a party and to perform and observe the provisions of the Loan Documents. The Loan Documents to which each Credit Party is a party have been duly authorized and approved by such Credit


  
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Party’s board of directors or other governing body, as applicable, and are the legal, valid and binding obligations of such Credit Party, enforceable against such Credit Party in accordance
with their respective terms. The execution, delivery and performance of the Loan Documents do not conflict with, result in a breach in any of the provisions of, constitute a default under, or result in the creation of a Lien (other than Liens
permitted under Section 5.9 hereof) upon any assets or property of any Company under the provisions of, such Company’s Organizational Documents or any material agreement to which such Company is a party. 

Section 6.3. Compliance with Laws and Contracts. Each Company: 

(a) holds permits, certificates, licenses, orders, registrations, franchises, authorizations, and other approvals from any Governmental
Authority necessary for the conduct of its business and is in compliance with all applicable laws relating thereto, except where the failure to do so would not have a Material Adverse Effect; 

(b) is in compliance with all federal, state, local, or foreign applicable statutes, rules, regulations, and orders including, without
limitation, those relating to environmental protection, occupational safety and health, and equal employment practices, except where the failure to be in compliance would not have a Material Adverse Effect; 

(c) is not in violation of or in default under any agreement to which it is a party or by which its assets are subject or bound, except
with respect to any violation or default that would not have a Material Adverse Effect; 
 (d) has ensured that no Person who
owns a controlling interest in a Company or otherwise controls a Company (other than the Borrower) and no executive officer or director of the Borrower is (i) listed on the Specially Designated Nationals and Blocked Person List maintained by
the Office of Foreign Assets Control (“OFAC”), Department of the Treasury, or any other similar lists maintained by OFAC pursuant to any authorizing statute, executive order or regulation, or (ii) a Person designated under
Section 1(b), (c) or (d) of Executive Order No. 13224 (September 23, 2001), any related enabling legislation or any other similar executive orders; 
 (e) is in compliance with all applicable Bank Secrecy Act (“BSA”) and anti-money laundering laws and regulations; and 
 (f) is in compliance with the Patriot Act. 
 Section 6.4. Litigation and
Administrative Proceedings. Except as disclosed on Schedule 6.4 hereto, there are (a) no lawsuits, actions, investigations, examinations or other proceedings pending or, to the knowledge of the Borrower, threatened against any
Company, or in respect of which any Company may have any liability, in any court or before or by any Governmental Authority, arbitration board, or other tribunal that could reasonably be expected to have a Material Adverse Effect, (b) no
orders, writs, injunctions, judgments, or decrees of any court or Governmental Authority to which any Company is a party or by which the property or assets of any Company are bound that could reasonably be expected to have a Material Adverse


  
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Effect, and (c) no grievances, disputes, or controversies outstanding with any union or other organization of the employees of any Company, or threats of work stoppage, strike, or pending
demands for collective bargaining that could reasonably be expected to have a Material Adverse Effect. 
 Section 6.5.
Title to Assets. Each Company has good title to and ownership of all property it purports to own, which property is free and clear of all Liens, except those permitted under Section 5.9 hereof. 

Section 6.6. Liens and Security Interests. On and after the Closing Date, except for Liens permitted pursuant to
Section 5.9 hereof, (a) there is and will be no U.C.C. Financing Statement or similar notice of Lien outstanding covering any personal property of any Company; (b) there is and will be no mortgage outstanding covering any real
property of any Company; and (c) no real or personal property of any Company is subject to any Lien of any kind. No Company has entered into any contract or agreement (other than a contract or agreement entered into in connection with the
purchase or lease of fixed assets that prohibits Liens on such fixed assets) that exists on or after the Closing Date that would prohibit the Administrative Agent or the Lenders from acquiring a Lien on, or a collateral assignment of, any of the
property or assets of any Company. 
 Section 6.7. Tax Returns. All federal, state, provincial and local tax returns
and other reports required by law to be filed in respect of the income, business, properties and employees of each Company have been filed (or extended as permitted by applicable law) and all taxes, assessments, fees and other governmental charges
that are due and payable have been paid, except as otherwise permitted herein. The provision for taxes on the books of each Company is adequate for all years not closed by applicable statutes and for the current fiscal year. 

Section 6.8. Environmental Laws. Each Company is in material compliance with all Environmental Laws, including, without
limitation, all Environmental Laws in all jurisdictions in which any Company owns or operates, or has owned or operated, a facility or site, arranges or has arranged for disposal or treatment of hazardous substances, solid waste or other wastes,
accepts or has accepted for transport any hazardous substances, solid waste or other wastes or holds or has held any interest in real property or otherwise. No litigation or proceeding arising under, relating to or in connection with any
Environmental Law or Environmental Permit is pending or, to the best knowledge of each Company, threatened, against any Company, any real property in which any Company holds or has held an interest or any past or present operation of any Company. No
material release, threatened release or disposal of hazardous waste, solid waste or other wastes is occurring, or has occurred (other than those that are currently being remediated in accordance with Environmental Laws), on, under or to any real
property in which any Company holds any interest or performs any of its operations, in violation of any Environmental Law. As used in this Section 6.8, “litigation or proceeding” means any demand, claim, notice, suit, suit in equity,
action, administrative action, investigation or inquiry whether brought by any Governmental Authority or private Person, or otherwise. 
 Section 6.9. Continued Business. There exists no actual, pending, or, to the Borrower’s knowledge, any threatened termination, cancellation or material limitation of, or any materially


  
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adverse modification or change in the business relationship of any Company and any customer or supplier, or any group of customers or suppliers, whose purchases or supplies, individually or in
the aggregate, would have a Material Adverse Effect, and there exists no present condition or state of facts or circumstances that would have a Material Adverse Effect or prevent a Company from conducting such business or the transactions
contemplated by this Agreement in substantially the same manner in which it was previously conducted. 
 Section 6.10.
Employee Benefits Plans. 
 (a) US Employee Benefit Plans. Schedule 6.10 hereto identifies each ERISA Plan
as of the Closing Date. No ERISA Event has occurred or is expected to occur with respect to an ERISA Plan. Full payment has been made of all amounts that a Controlled Group member is required, under applicable law or under the governing documents,
to have paid as a contribution to or a benefit under each ERISA Plan. The liability of each Controlled Group member with respect to each ERISA Plan has been fully funded based upon reasonable and proper actuarial assumptions, has been fully insured,
or has been fully reserved for on its financial statements. No changes have occurred or are expected to occur that would cause a material increase in the cost of providing benefits under the ERISA Plan. With respect to each ERISA Plan that is
intended to be qualified under Code Section 401(a), (i) the ERISA Plan and any associated trust operationally comply with the applicable requirements of Code Section 401(a); (ii) the ERISA Plan and any associated trust have been
amended to comply with all such requirements as currently in effect, other than those requirements for which a retroactive amendment can be made within the “remedial amendment period” available under Code Section 401(b) (as extended
under Treasury Regulations and other Treasury pronouncements upon which taxpayers may rely); (iii) the ERISA Plan and any associated trust have received a favorable determination letter from the Internal Revenue Service stating that the ERISA
Plan qualifies under Code Section 401(a), that the associated trust qualifies under Code Section 501(a) and, if applicable, that any cash or deferred arrangement under the ERISA Plan qualifies under Code Section 401(k), unless the
ERISA Plan was first adopted at a time for which the above-described “remedial amendment period” has not yet expired; (iv) the ERISA Plan currently satisfies the requirements of Code Section 410(b), without regard to any
retroactive amendment that may be made within the above-described “remedial amendment period”; and (v) no contribution made to the ERISA Plan is subject to an excise tax under Code Section 4972. With respect to any Pension Plan,
the “accumulated benefit obligation” of Controlled Group members with respect to the Pension Plan (as determined in accordance with Statement of Accounting Standards No. 87, “Employers’ Accounting for Pensions”) does
not exceed the fair market value of Pension Plan assets. 
 (b) Foreign Pension Plan and Benefit Plans. As of the Closing
Date, Schedule 6.10 hereto lists all Foreign Benefit Plans and Foreign Pension Plans currently maintained or contributed to by the Borrower and any appropriate Foreign Subsidiaries. The Foreign Pension Plans are duly registered under all
applicable laws which require registration. The Borrower and any appropriate Foreign Subsidiaries have complied with and performed all of its obligations under and in respect of the Foreign Pension Plans and Foreign Benefit Plans under the terms
thereof, any funding agreements and all applicable laws (including any fiduciary, funding, investment and administration obligations) except to the extent as would not reasonably be expected to have a Material Adverse Effect. All employer and
employee payments, 

  
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contributions or premiums to be remitted, paid to or in respect of each Foreign Pension Plan or Foreign Benefit Plan have been paid in a timely fashion in accordance with the terms thereof, any
funding agreement and all applicable laws except to the extent the failure to do so would not reasonably be expected to have a Material Adverse Effect. There are no outstanding actions or suits concerning the assets of the Foreign Pension Plans or
the Foreign Benefit Plans. Each of the Foreign Pension Plans is fully funded on an ongoing basis as required by all laws applicable to such Foreign Pension Plans (using actuarial methods and assumptions as of the date of the valuations last filed
with the applicable Governmental Authorities and that are consistent with generally accepted actuarial principles). 

Section 6.11. Consents or Approvals. No consent, approval or authorization of, or filing, registration or qualification with,
any Governmental Authority or any other Person is required to be obtained or completed by any Company in connection with the execution, delivery or performance of any of the Loan Documents, that has not already been obtained or completed, except the
filing and recording of financing statements and other documents necessary in order to perfect the Liens of the Administrative Agent and the Lenders in the Pledged Securities. 
 Section 6.12. Solvency. The Borrower has received consideration that is the reasonably equivalent value of the obligations and liabilities that the Borrower has incurred to the Administrative
Agent and the Lenders. The Borrower is not insolvent as defined in any applicable state, federal or relevant foreign statute, nor will the Borrower be rendered insolvent by the execution and delivery of the Loan Documents to the Administrative Agent
and the Lenders. The Borrower is not engaged or about to engage in any business or transaction for which the assets retained by it are or will be an unreasonably small amount of capital, taking into consideration the obligations to the
Administrative Agent and the Lenders incurred hereunder. The Borrower does not intend to, nor does it believe that it will, incur debts beyond its ability to pay such debts as they mature. 

Section 6.13. Financial Statements. The audited Consolidated financial statements of the Borrower for the fiscal year ended
December 31, 2011, furnished to the Administrative Agent and the Lenders, are true and complete in all material respects, have been prepared in accordance with GAAP, and fairly present the financial condition of the Companies as of the date of
such financial statements and the results of their operations for the period then ending. Since the date of such statements, there has been no material adverse change in the financial condition, properties or business of the Companies taken as a
whole or any material change in the Company’s accounting procedures. 
 Section 6.14. Regulations. No Company
is engaged principally or as one of its important activities, in the business of extending credit for the purpose of purchasing or carrying any “margin stock” (within the meaning of Regulation U of the Board of Governors of the Federal
Reserve System of the United States of America). Neither the granting of any Loan (or any conversion thereof) or Letter of Credit nor the use of the proceeds of any Loan or Letter of Credit will violate, or be inconsistent with, the provisions of
Regulation T, U or X or any other Regulation of such Board of Governors. 

  
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 Section 6.15. Material Agreements. Except as disclosed on Schedule 6.15
hereto, as of the Closing Date (or, if Schedule 6.15 has been amended, as of the date of such amendment), no Company is a party to any (a) debt instrument (excluding the Loan Documents); (b) lease (capital, operating or otherwise),
whether as lessee or lessor thereunder; (c) contract, commitment, agreement, or other arrangement involving the purchase or sale of any inventory by it, or the license of any right to or by it; (d) contract, commitment, agreement, or other
arrangement with any of its “Affiliates” (as such term is defined in the Exchange Act) other than a Company; (e) management or employment contract or contract for personal services with any of its Affiliates that is not otherwise
terminable at will or on less than ninety (90) days’ notice without liability; (f) collective bargaining agreement; or (g) other contract, agreement, understanding, or arrangement with a third party; that, as to subsections
(a) through (g) above, if violated, breached, or terminated for any reason, would require the future payment of an amount in excess of Ten Million Dollars ($10,000,000). 

Section 6.16. Intellectual Property. Each Company owns, or has the right to use, all of the material patents, patent
applications, industrial designs, designs, trademarks, service marks, copyrights and licenses, and rights with respect to the foregoing, necessary for the conduct of its business without any known conflict with the rights of others. 

Section 6.17. Insurance. Each Company maintains with financially sound and reputable insurers insurance with coverage and
limits as required by law and as is customary with Persons engaged in the same businesses as the Companies. 

Section 6.18. Accurate and Complete Statements. Neither the Loan Documents nor any written statement made by any Company in
connection with any of the Loan Documents contains any untrue statement of a material fact or omits to state a material fact necessary to make the statements contained therein or in the Loan Documents not misleading. After due inquiry by the
Borrower, there is no known fact that any Company has not disclosed to the Administrative Agent and the Lenders that has or is likely to have a Material Adverse Effect. 
 Section 6.19. Investment Company; Other Restrictions. No Company is (a) an “investment company” or a company “controlled” by an “investment company” within
the meaning of the Investment Company Act of 1940, as amended, or (b) subject to any foreign, federal, state or local statute or regulation limiting its ability to incur Indebtedness as contemplated herein. 

Section 6.20. Defaults. No Default or Event of Default exists, nor will any begin to exist immediately after the execution
and delivery hereof. 
 ARTICLE VII. EVENTS OF DEFAULT 
 Any of the following specified events shall constitute an Event of Default (each an “Event of Default”): 

  
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 Section 7.1. Payments. If (a) the interest on any Loan, any commitment or
other fee, or any other Obligation not listed in subpart (b) hereof, shall not be paid in full when due and payable or within three Business Days thereafter, or (b) the principal of any Loan or any reimbursement obligation under any Letter
of Credit that has been drawn shall not be paid in full when due and payable. 
 Section 7.2. Special Covenants. If
any Company shall fail or omit to perform and observe Section 5.7, 5.8, 5.9, 5.11, 5.12, 5.13, 5.21 or 5.23 hereof. 

Section 7.3. Other Covenants. If any Company shall fail or omit to perform and observe any agreement or other provision
(other than those referred to in Section 7.1 or 7.2 hereof) contained or referred to in this Agreement or any other Related Writing that is on such Company’s part to be complied with, and that Default shall not have been fully corrected
within thirty (30) days after the earlier of (a) any Financial Officer of such Company becomes aware of the occurrence thereof, or (b) the giving of written notice thereof to the Borrower by the Administrative Agent or the Required
Lenders that the specified Default is to be remedied. 
 Section 7.4. Representations and Warranties. If any
representation, warranty or statement made in or pursuant to this Agreement or any other Related Writing or any other material information furnished by any Company to the Administrative Agent or the Lenders, or any thereof, shall be false or
erroneous in any material respect. 
 Section 7.5. Cross Default. If any Company shall default in the payment of
principal or interest due and owing under any Material Indebtedness Agreement beyond any period of grace provided with respect thereto or in the performance or observance of any other agreement, term or condition contained in any Material
Indebtedness Agreement under which such obligation is created, if the effect of such default is to allow the acceleration of the maturity of such Indebtedness or to permit the holder thereof to cause such Indebtedness to become due prior to its
stated maturity. 
 Section 7.6. ERISA Default. The occurrence of one or more ERISA Events that (a) the
Required Lenders determine could have a Material Adverse Effect, or (b) results in a Lien on any of the assets of any Company. 
 Section 7.7. Change in Control. If any Change in Control shall occur. 

Section 7.8. Judgments. There is entered against any Company: 

(a) a final judgment or order for the payment of money by a court of competent jurisdiction, that remains unpaid or unstayed and
undischarged for a period (during which execution shall not be effectively stayed) of thirty (30) days after the date on which the right to appeal has expired, provided that such occurrence shall constitute an Event of Default only if the
aggregate of all such judgments for all such Companies, shall exceed Five Million Dollars ($5,000,000) (less any amount that will be covered by the proceeds of insurance and is not subject to dispute by the insurance provider); or 

  
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 (b) any one or more non-monetary final judgments that are not covered by insurance, or, if
covered by insurance, for which the insurance company has not agreed to or acknowledged coverage, and that, in either case, the Required Lenders reasonably determine have, or could be expected to have, individually or in the aggregate, a Material
Adverse Effect and, in either case, (i) enforcement proceedings are commenced by the prevailing party or any creditor upon such judgment or order, or (ii) there is a period of three consecutive Business Days during which a stay of
enforcement of such judgment, by reason of a pending appeal or otherwise, is not in effect. 
 Section 7.9. Material
Adverse Change. There shall have occurred any condition or event that the Administrative Agent or the Required Lenders determine has or is reasonably likely to have a Material Adverse Effect. 

Section 7.10. Security. If any Lien granted in this Agreement or any other Loan Document in favor of the Administrative
Agent, for the benefit of the Lenders, shall be determined to be (a) void, voidable or invalid, or is subordinated or not otherwise given the priority contemplated by this Agreement and the Borrower (or the appropriate Credit Party) has failed
to promptly execute appropriate documents to correct such matters, or (b) unperfected as to any material amount of Collateral (as determined by the Administrative Agent, in its reasonable discretion) and the Borrower (or the appropriate Credit
Party) has failed to promptly execute appropriate documents to correct such matters. 
 Section 7.11. Validity of Loan
Documents. If (a) any material provision, in the sole opinion of the Administrative Agent, of any Loan Document shall at any time cease to be valid, binding and enforceable against any Credit Party; (b) the validity, binding effect or
enforceability of any Loan Document against any Credit Party shall be contested by any Credit Party; (c) any Credit Party shall deny that it has any or further liability or obligation under any Loan Document; or (d) any Loan Document shall
be terminated, invalidated or set aside, or be declared ineffective or inoperative or in any way cease to give or provide to the Administrative Agent and the Lenders the benefits purported to be created thereby. 

Section 7.12. Solvency. If any Company (other than a Dormant Subsidiary) shall (a) except as permitted pursuant to
Section 5.12 hereof, discontinue business; (b) generally not pay its debts as such debts become due; (c) make a general assignment for the benefit of creditors; (d) apply for or consent to the appointment of an interim receiver,
a receiver, a receiver and manager, an administrator, a sequestrator, a monitor, a custodian, a trustee, an interim trustee, a liquidator, an agent or any other similar official of all or a substantial part of its assets or of such Company;
(e) be adjudicated a debtor or insolvent or have entered against it an order for relief under the Bankruptcy Code, or under any other bankruptcy insolvency, liquidation, winding-up, corporate or similar statute or law, foreign, federal, state
or provincial, in any applicable jurisdiction, now or hereafter existing, as any of the foregoing may be amended from time to time, or other applicable statute for jurisdictions outside of the United States, as the case may be; (f) file a
voluntary petition under the Bankruptcy Code or seek relief under any bankruptcy or insolvency or analogous law in any jurisdiction outside of the United States, or file a proposal or notice of intention to file such petition; (g) have an
involuntary proceeding under the Bankruptcy Code filed against it and the same shall not be controverted within twenty (20) days, or shall 

  
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continue undismissed for a period of sixty (60) days from commencement of such proceeding or case; (h) file a petition, an answer, an application or a proposal seeking reorganization or
an arrangement with creditors or seeking to take advantage of any other law (whether federal, provincial or state, or, if applicable, other jurisdiction) relating to relief of debtors, or admit (by answer, by default or otherwise) the material
allegations of a petition filed against it in any bankruptcy, reorganization, insolvency or other proceeding (whether federal, provincial or state, or, if applicable, other jurisdiction) relating to relief of debtors; (i) suffer or permit to
continue unstayed and in effect for sixty (60) consecutive days any judgment, decree or order entered by a court of competent jurisdiction, that approves a petition or an application or a proposal seeking its reorganization or appoints an
interim receiver, a receiver and manager, an administrator, custodian, trustee, interim trustee or liquidator of all or a substantial part of its assets, or of such Company; (j) have an administrative receiver appointed over the whole or
substantially the whole of its assets, or of such Company; (k) have assets, the value of which is less than its liabilities; or (l) have a moratorium declared in respect of any of its Indebtedness, or any analogous procedure or step is
taken in any jurisdiction. 
 ARTICLE VIII. REMEDIES UPON DEFAULT 

Notwithstanding any contrary provision or inference herein or elsewhere: 

Section 8.1. Optional Defaults. If any Event of Default referred to in Section 7.1, 7.2, 7.3, 7.4, 7.5, 7.6, 7.7, 7.8,
7.9, 7.10 or 7.11 hereof shall occur, the Administrative Agent may, with the consent of the Required Lenders, and shall, at the written request of the Required Lenders, give written notice to the Borrower to: 

(a) terminate the Commitment, if not previously terminated, and, immediately upon such election, the obligations of the Lenders, and each
thereof, to make any further Loan, and the obligation of the Fronting Lender to issue any Letter of Credit, immediately shall be terminated; and/or 
 (b) accelerate the maturity of all of the Obligations (if the Obligations are not already due and payable), whereupon all of the Obligations shall become and thereafter be immediately due and payable in
full without any presentment or demand and without any further or other notice of any kind, all of which are hereby waived by the Borrower. 
 Section 8.2. Automatic Defaults. If any Event of Default referred to in Section 7.12 hereof shall occur: 
 (a) all of the Commitment shall automatically and immediately terminate, if not previously terminated, and no Lender thereafter shall be under any obligation to grant any further Loan, nor shall the
Fronting Lender be obligated to issue any Letter of Credit; and 
 (b) the principal of and interest then outstanding on all of
the Loans, and all of the other Obligations, shall thereupon become and thereafter be immediately due and payable in full (if the Obligations are not already due and payable), all without any presentment, demand or notice of any kind, which are
hereby waived by the Borrower. 

  
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 Section 8.3. Letters of Credit. If the maturity of the Obligations shall be
accelerated pursuant to Section 8.1 or 8.2 hereof, the Borrower shall immediately deposit with the Administrative Agent, as security for the obligations of the Borrower and any Guarantor of Payment to reimburse the Administrative Agent and the
Lenders for any then outstanding Letters of Credit, cash equal to the sum of the aggregate undrawn balance of any then outstanding Letters of Credit. The Administrative Agent and the Lenders are hereby authorized, at their option, to deduct any and
all such amounts from any deposit balances then owing by any Lender (or any affiliate of such Lender, wherever located) to or for the credit or account of any Company, as security for the obligations of the Borrower and any Guarantor of Payment to
reimburse the Administrative Agent and the Lenders for any then outstanding Letters of Credit. 
 Section 8.4.
Offsets. If there shall occur or exist any Event of Default referred to in Section 7.12 hereof or if the maturity of the Obligations is accelerated pursuant to Section 8.1 or 8.2 hereof, each Lender shall have the right at any time
to set off against, and to appropriate and apply toward the payment of, any and all of the Obligations then owing by the Borrower or a Guarantor of Payment to such Lender (including, without limitation, any participation purchased or to be purchased
pursuant to Section 2.2(b), 2.2(c) or 8.5 hereof), whether or not the same shall then have matured, any and all deposit (general or special) balances and all other indebtedness then held or owing by such Lender (including, without limitation,
by branches and agencies or any affiliate of such Lender, wherever located) to or for the credit or account of the Borrower or any Guarantor of Payment, all without notice to or demand upon the Borrower or any other Person, all such notices and
demands being hereby expressly waived by the Borrower. 
 Section 8.5. Equalization Provisions. Each Lender agrees
with the other Lenders that, if it at any time shall obtain any Advantage over the other Lenders, or any thereof, in respect of the Obligations (except as to Swing Loans and Letters of Credit prior to the Administrative Agent’s giving of notice
to participate and except under Article III hereof), it shall purchase from the other Lenders, for cash and at par, such additional participation in the Obligations as shall be necessary to nullify such Advantage. If any such Advantage resulting in
the purchase of an additional participation as aforesaid shall be recovered in whole or in part from the Lender receiving such Advantage, each such purchase shall be rescinded, and the purchase price restored (but without interest unless the Lender
receiving such Advantage is required to pay interest on such Advantage to the Person recovering such Advantage from such Lender) ratably to the extent of the recovery. Each Lender further agrees with the other Lenders that if it at any time shall
receive any payment for or on behalf of the Borrower (or through any Guarantor of Payment) on any Indebtedness owing by the Borrower pursuant to this Agreement (whether by voluntary payment, by realization upon security, by reason of offset of any
deposit or other indebtedness, by counterclaim or cross-action, by the enforcement of any right under any Loan Document, or otherwise), it will apply such payment first to any and all Obligations owing by the Borrower to that Lender (including,
without limitation, any participation purchased or to be purchased pursuant to this Section 8.5 or any other section of this Agreement); provided that, if such Lender exercises any right to set-off generally against deposits held for, or on
behalf of the Borrower, such Lender will apply such deposits first to the payment of the Obligations owing by the 

  
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Borrower to that Lender. Each Credit Party agrees that any Lender so purchasing a participation from the other Lenders or any thereof pursuant to this Section 8.5 may exercise all of its
rights of payment (including the right of set-off) with respect to such participation as fully as if such Lender were a direct creditor of such Credit Party in the amount of such participation. 

Section 8.6. Other Remedies. The remedies in this Article VIII are in addition to, and not in limitation of, any other right,
power, privilege, or remedy, either in law, in equity, or otherwise, to which the Lenders may be entitled. The Administrative Agent shall exercise the rights under this Article VIII and all other collection efforts on behalf of the Lenders and no
Lender shall act independently with respect thereto, except as otherwise specifically set forth in this Agreement. 

Section 8.7. Application of Proceeds. 
 (a) Payments Prior to Exercise of Remedies. Prior to the exercise by the Administrative Agent, on behalf of the Lenders, of remedies under this Agreement or the other Loan Documents, all monies
received by the Administrative Agent in connection with the Revolving Credit Commitment shall be applied, unless otherwise required by the terms of the other Loan Documents or by applicable law, to the Loans and Letters of Credit, as appropriate;
provided that the Administrative Agent shall have the right at all times to apply any payment received from the Borrower first to the payment of all obligations (to the extent not paid by the Borrower) incurred by the Administrative Agent pursuant
to Section 10.5 hereof and to the payment of Related Expenses. 
 (b) Payments Subsequent to Exercise of Remedies.
After the exercise by the Administrative Agent or the Required Lenders of remedies under this Agreement or the other Loan Documents, all monies received by the Administrative Agent shall be applied, unless otherwise required by the terms of the
other Loan Documents or by applicable law, as follows: 
 (i) first, to the payment of all obligations (to the
extent not paid by the Borrower) incurred by the Administrative Agent pursuant to Section 10.5 hereof and to the payment of Related Expenses; 
 (ii) second, to the payment pro rata of (A) interest then accrued and payable on the outstanding Loans, (B) any fees then accrued and payable to the Administrative Agent, and (C) any fees
then accrued and payable to the Fronting Lender or the holders of the Letter of Credit Commitment in respect of the Letter of Credit Exposure; 
 (iii) third, for payment of principal outstanding on the Loans and the Letter of Credit Exposure, on a pro rata basis to the Lenders, based upon each such Lender’s Commitment Percentage, provided
that the amounts payable in respect of the Letter of Credit Exposure shall be held and applied by the Administrative Agent as security for the reimbursement obligations in respect thereof, and, if any Letter of Credit shall expire without being
drawn, then the amount with respect to such Letter of Credit shall be distributed to the Lenders, on a pro rata basis in accordance with this subsection (iii); and 

  
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 (iv) finally, any remaining surplus after all of the Obligations have been
paid in full, to the Borrower or to whomsoever shall be lawfully entitled thereto. 
 ARTICLE IX. THE ADMINISTRATIVE AGENT

 The Lenders authorize KeyBank and KeyBank hereby agrees to act as agent for the Lenders in respect of this Agreement upon the
terms and conditions set forth elsewhere in this Agreement, and upon the following terms and conditions: 
 Section 9.1.
Appointment and Authorization. Each Lender hereby irrevocably appoints and authorizes the Administrative Agent to take such action as agent on its behalf and to exercise such powers hereunder as are delegated to the Administrative Agent by
the terms hereof, together with such powers as are reasonably incidental thereto. Neither the Administrative Agent nor any of its affiliates, directors, officers, attorneys or employees shall (a) be liable for any action taken or omitted to be
taken by it or them hereunder or in connection herewith, except for its or their own gross negligence or willful misconduct (as determined by a final judgment of a court of competent jurisdiction), or be responsible in any manner to any of the
Lenders for the effectiveness, enforceability, genuineness, validity or due execution of this Agreement or any other Loan Documents, (b) be under any obligation to any Lender to ascertain or to inquire as to the performance or observance of any
of the terms, covenants or conditions hereof or thereof on the part of the Borrower or any other Company, or the financial condition of the Borrower or any other Company, or (c) be liable to any of the Companies for consequential damages
resulting from any breach of contract, tort or other wrong in connection with the negotiation, documentation, administration or collection of the Loans or Letters of Credit or any of the Loan Documents. Notwithstanding any provision to the contrary
contained in this Agreement or in any other Loan Document, the Administrative Agent shall not have any duty or responsibility except those expressly set forth herein, nor shall the Administrative Agent have or be deemed to have any fiduciary
relationship with any Lender or participant, and no implied covenants, functions, responsibilities, duties, obligations or liabilities shall be read into this Agreement or any other Loan Document or otherwise exist against the Administrative Agent.
Without limiting the generality of the foregoing sentence, the use of the term “agent” herein and in other Loan Documents with reference to the Administrative Agent is not intended to connote any fiduciary or other implied (or express)
obligations arising under agency doctrine of any applicable law. Instead, such term is used merely as a matter of market custom, and is intended to create or reflect only an administrative relationship between independent contracting parties.

 Section 9.2. Note Holders. The Administrative Agent may treat the payee of any Note as the holder thereof (or, if
there is no Note, the holder of the interest as reflected on the books and records of the Administrative Agent) until written notice of transfer shall have been filed with the Administrative Agent, signed by such payee and in form satisfactory to
the Administrative Agent. 
 Section 9.3. Consultation With Counsel. The Administrative Agent may consult with legal
counsel selected by the Administrative Agent and shall not be liable for any action taken or suffered in good faith by the Administrative Agent in accordance with the opinion of such counsel. 

  
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 Section 9.4. Documents. The Administrative Agent shall not be under any duty to
examine into or pass upon the validity, effectiveness, genuineness or value of any Loan Document or any other Related Writing furnished pursuant hereto or in connection herewith or the value of any collateral obtained hereunder, and the
Administrative Agent shall be entitled to assume that the same are valid, effective and genuine and what they purport to be. 

Section 9.5. Administrative Agent and Affiliates. KeyBank and its affiliates may make loans to, issue letters of credit for
the account of, accept deposits from, acquire equity interests in and generally engage in any kind of banking, trust, financial advisory, underwriting or other business with the Companies and Affiliates as though KeyBank were not the Administrative
Agent hereunder and without notice to or consent of any Lender. Each Lender acknowledges that, pursuant to such activities, KeyBank or its affiliates may receive information regarding any Company or any Affiliate (including information that may be
subject to confidentiality obligations in favor of such Company or such Affiliate) and acknowledge that the Administrative Agent shall be under no obligation to provide such information to other Lenders. With respect to Loans and Letters of Credit
(if any), KeyBank and its affiliates shall have the same rights and powers under this Agreement as any other Lender and may exercise the same as though KeyBank were not the Administrative Agent, and the terms “Lender” and
“Lenders” include KeyBank and its affiliates, to the extent applicable, in their individual capacities. 

Section 9.6. Knowledge or Notice of Default. The Administrative Agent shall not be deemed to have knowledge or notice of the
occurrence of any Default or Event of Default unless the Administrative Agent has received written notice from a Lender or the Borrower referring to this Agreement, describing such Default or Event of Default and stating that such notice is a
“notice of default”. In the event that the Administrative Agent receives such a notice, the Administrative Agent shall give notice thereof to the Lenders. The Administrative Agent shall take such action with respect to such Default or
Event of Default as shall be reasonably directed by the Required Lenders (or, if so specified by this Agreement, all Lenders); provided that, unless and until the Administrative Agent shall have received such directions, the Administrative Agent may
(but shall not be obligated to) take such action, or refrain from taking such action, with respect to such Default or Event of Default as it shall deem advisable, in its discretion, for the protection of the interests of the Lenders. 

Section 9.7. Action by Administrative Agent. Subject to the other terms and conditions hereof, so long as the Administrative
Agent shall be entitled, pursuant to Section 9.6 hereof, to assume that no Default or Event of Default shall have occurred and be continuing, the Administrative Agent shall be entitled to use its discretion with respect to exercising or
refraining from exercising any rights that may be vested in it by, or with respect to taking or refraining from taking any action or actions that it may be able to take under or in respect of, this Agreement. The Administrative Agent shall incur no
liability under or in respect of this Agreement by acting upon any notice, certificate, warranty or other paper or instrument believed by it to be genuine or authentic or to be signed by the proper party or parties, or with respect to anything that
it may do or refrain from doing in the reasonable exercise of its judgment, or that 

  
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may seem to it to be necessary or desirable in the premises. Without limiting the foregoing, no Lender shall have any right of action whatsoever against the Administrative Agent as a result of
the Administrative Agent’s acting or refraining from acting hereunder in accordance with the instructions of the Required Lenders. 
 Section 9.8. Release of Guarantor of Payment or Pledge of Stock. In the event of a merger, sale of assets or other transaction permitted pursuant to Section 5.12 hereof or otherwise
permitted pursuant to this Agreement, the Administrative Agent, at the request and expense of the Borrower, is hereby authorized by the Lenders to release, in connection therewith, one or more Guarantors of Payment or pledge of stock, as
appropriate, upon the written request of the Borrower. 
 Section 9.9. Delegation of Duties. The Administrative
Agent may execute any of its duties under this Agreement or any other Loan Document by or through agents, employees or attorneys-in-fact and shall be entitled to advice of counsel and other consultants or experts concerning all matters pertaining to
such duties. The Administrative Agent shall not be responsible for the negligence or misconduct of any agent or attorney-in-fact that it selects in the absence of gross negligence or willful misconduct, as determined by a final judgment of a court
of competent jurisdiction. 
 Section 9.10. Indemnification of Administrative Agent. The Lenders agree to indemnify
the Administrative Agent (to the extent not reimbursed by the Borrower) ratably, according to their respective Commitment Percentages, from and against any and all liabilities, obligations, losses, damages, penalties, actions, judgments, suits,
costs, expenses (including attorneys’ fees and expenses) or disbursements of any kind or nature whatsoever that may be imposed on, incurred by or asserted against the Administrative Agent in its capacity as agent in any way relating to or
arising out of this Agreement or any other Loan Document or any action taken or omitted by the Administrative Agent with respect to this Agreement or any other Loan Document, provided that no Lender shall be liable for any portion of such
liabilities, obligations, losses, damages, penalties, actions, judgments, suits, costs, expenses (including attorneys’ fees and expenses) or disbursements resulting from the Administrative Agent’s gross negligence or willful misconduct as
determined by a final judgment of a court of competent jurisdiction, or from any action taken or omitted by the Administrative Agent in any capacity other than as agent under this Agreement or any other Loan Document. No action taken in accordance
with the directions of the Required Lenders shall be deemed to constitute gross negligence or willful misconduct for purposes of this Section 9.10. The undertaking in this Section 9.10 shall survive repayment of the Loans, cancellation of
the Notes, if any, expiration or termination of the Letters of Credit, termination of the Commitment, any foreclosure under, or modification, release or discharge of, any or all of the Loan Documents, termination of this Agreement and the
resignation or replacement of the agent. 
 Section 9.11. Successor Agent. The Administrative Agent may resign as
agent hereunder by giving not fewer than thirty (30) days prior written notice to the Borrower and the Lenders. If the Administrative Agent shall resign under this Agreement, then either (a) the Required Lenders shall appoint from among
the Lenders a successor agent for the Lenders (with the consent of the Borrower so long as an Event of Default does not exist and which consent 

  
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shall not be unreasonably withheld), or (b) if a successor agent shall not be so appointed and approved within the thirty (30) day period following the Administrative Agent’s
notice to the Lenders of its resignation, then the Administrative Agent shall appoint a successor agent that shall serve as agent until such time as the Required Lenders appoint a successor agent. Upon its appointment, such successor agent shall
succeed to the rights, powers and duties as agent, and the term “Administrative Agent” means such successor effective upon its appointment, and the former agent’s rights, powers and duties as agent shall be terminated without any
other or further act or deed on the part of such former agent or any of the parties to this Agreement. 
 Section 9.12.
Fronting Lender. The Fronting Lender shall act on behalf of the Lenders with respect to any Letters of Credit issued by the Fronting Lender and the documents associated therewith. The Fronting Lender shall have all of the benefits and
immunities (a) provided to the Administrative Agent in this Article IX with respect to any acts taken or omissions suffered by the Fronting Lender in connection with the Letters of Credit and the applications and agreements for letters of
credit pertaining to such Letters of Credit as fully as if the term “Administrative Agent”, as used in this Article IX, included the Fronting Lender with respect to such acts or omissions, and (b) as additionally provided in this
Agreement with respect to the Fronting Lender. 
 Section 9.13. Swing Line Lender. The Swing Line Lender shall act
on behalf of the Lenders with respect to any Swing Loans. The Swing Line Lender shall have all of the benefits and immunities (a) provided to the Administrative Agent in this Article IX with respect to any acts taken or omissions suffered by
the Swing Line Lender in connection with the Swing Loans as fully as if the term “Administrative Agent”, as used in this Article IX, included the Swing Line Lender with respect to such acts or omissions, and (b) as additionally
provided in this Agreement with respect to the Swing Line Lender. 
 Section 9.14. Administrative Agent May File Proofs
of Claim. In case of the pendency of any receivership, insolvency, liquidation, bankruptcy, reorganization, arrangement, adjustment, composition or other judicial proceeding relative to any Credit Party, (a) the Administrative Agent
(irrespective of whether the principal of any Loan shall then be due and payable as herein expressed or by declaration or otherwise and irrespective of whether the Administrative Agent shall have made any demand on the Borrower) shall be entitled
and empowered, by intervention in such proceeding or otherwise, to (i) file and prove a claim for the whole amount of the principal and interest owing and unpaid in respect of the Loans, and all other Obligations that are owing and unpaid and
to file such other documents as may be necessary or advisable in order to have the claims of the Lenders and the Administrative Agent (including any claim for the reasonable compensation, expenses, disbursements and advances of the Lenders and the
Administrative Agent and their respective agents and counsel and all other amounts due the Lenders and the Administrative Agent) allowed in such judicial proceedings, and (ii) collect and receive any monies or other property payable or
deliverable on any such claims and to distribute the same; and (b) any custodian, receiver, assignee, trustee, liquidator, sequestrator or other similar official in any such judicial proceeding is hereby authorized by each Lender to make such
payments to the Administrative Agent and, in the event that the Administrative Agent shall consent to the making of such payments directly to the Lenders, to pay to the Administrative Agent any amount due for the reasonable compensation, expenses,


  
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disbursements and advances of the Administrative Agent and its agents and counsel, and any other amounts due the Administrative Agent. Nothing contained herein shall be deemed to authorize the
Administrative Agent to authorize or consent to or accept or adopt on behalf of any Lender any plan of reorganization, arrangement, adjustment or composition affecting the Obligations or the rights of any Lender or to authorize the Administrative
Agent to vote in respect of the claim of any Lender in any such proceeding. 
 Section 9.15. No Reliance on
Administrative Agent’s Customer Identification Program. Each Lender acknowledges and agrees that neither such Lender, nor any of its affiliates, participants or assignees, may rely on the Administrative Agent to carry out such Lender’s
or its affiliate’s, participant’s or assignee’s customer identification program, or other obligations required or imposed under or pursuant to the Patriot Act or the regulations thereunder, including the regulations contained in 31
CFR 103.121 (as hereafter amended or replaced, the “CIP Regulations”), or any other anti-terrorism law, including any programs involving any of the following items relating to or in connection with the Borrower, its Affiliates or agents,
the Loan Documents or the transactions hereunder: (a) any identity verification procedures, (b) any record keeping, (c) any comparisons with government lists, (d) any customer notices or (e) any other procedures required
under the CIP Regulations or such other laws. 
 Section 9.16. Other Agents. The Administrative Agent shall have the
continuing right from time to time to designate one or more Lenders (or its or their affiliates) as “syndication agent”, “co-syndication agent”, “managing agent”, “co-managing agent”, “documentation
agent”, “co-documentation agent”, “managing agent”, “co-managing agent”, “book runner”, “lead arranger”, “joint lead arranger”, “arrangers” or other designations for purposes
hereof, but (a) any such designation shall have no substantive effect, and (b) any such Lender and its affiliates shall have no additional powers, duties, responsibilities or liabilities as a result thereof. 

ARTICLE X. MISCELLANEOUS 
 Section 10.1. Lenders’ Independent Investigation. Each Lender, by its signature to this Agreement, acknowledges and agrees that the Administrative Agent has made no representation or
warranty, express or implied, with respect to the creditworthiness, financial condition, or any other condition of any Company or with respect to the statements contained in any information memorandum furnished in connection herewith or in any other
oral or written communication between the Administrative Agent and such Lender. Each Lender represents that it has made and shall continue to make its own independent investigation of the creditworthiness, financial condition and affairs of the
Companies in connection with the extension of credit hereunder, and agrees that the Administrative Agent has no duty or responsibility, either initially or on a continuing basis, to provide any Lender with any credit or other information with
respect thereto (other than such notices as may be expressly required to be given by the Administrative Agent to the Lenders hereunder), whether coming into its possession before the first Credit Event hereunder or at any time or times thereafter.
Each Lender further represents that it has reviewed each of the Loan Documents. 

  
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 Section 10.2. No Waiver; Cumulative Remedies. No omission or course of dealing
on the part of the Administrative Agent, any Lender or the holder of any Note (or, if there is no Note, the holder of the interest as reflected on the books and records of the Administrative Agent) in exercising any right, power or remedy hereunder
or under any of the other Loan Documents shall operate as a waiver thereof; nor shall any single or partial exercise of any such right, power or remedy preclude any other or further exercise thereof or the exercise of any other right, power or
remedy hereunder or under any of the Loan Documents. The remedies herein provided are cumulative and in addition to any other rights, powers or privileges held under any of the Loan Documents or by operation of law, by contract or otherwise.

 Section 10.3. Amendments, Waivers and Consents. 

(a) General Rule. No amendment, modification, termination, or waiver of any provision of any Loan Document nor consent to any
variance therefrom, shall be effective unless the same shall be in writing and signed by the Required Lenders and then such waiver or consent shall be effective only in the specific instance and for the specific purpose for which given. 

(b) Exceptions to the General Rule. Notwithstanding the provisions of subsection (a) of this Section 10.3: 

(i) Consent of Affected Lenders. No amendment, modification, waiver or consent shall (A) extend or increase
the Commitment of any Lender without the written consent of such Lender, (B) extend the date scheduled for payment of any principal (specifically excluding any prepayments) of or interest on the Loans or commitment fees payable hereunder
without the written consent of each Lender directly affected thereby, (C) reduce the principal amount of any Loan, the stated rate of interest thereon (provided that the institution of the Default Rate or post default interest and a subsequent
removal of the Default Rate or post default interest shall not constitute a decrease in interest rate pursuant to this Section 10.3) or the stated rate of commitment fees payable hereunder, the amount of principal to be reimbursed when a Letter
of Credit is drawn, or the stated rate of any Letter of Credit fees payable for the pro rata benefit of the Lenders, without the consent of each Lender directly affected thereby (except for periodic adjustments of interest rates and commitment fees
resulting from a change in the Applicable Margin as provided for in this Agreement), (D) change the manner of pro rata application of any payments made by the Borrower to the Lenders hereunder, without the consent of each Lender directly
affected thereby, (E) without the unanimous consent of the Lenders, change any percentage voting requirement, voting rights, or the Required Lenders definition in this Agreement, (F) without the unanimous consent of the Lenders, release
the Borrower or any Guarantor of Payment or of any material amount of collateral securing the Obligations, except in connection with a transaction specifically permitted hereunder, or (G) without the unanimous consent of the Lenders, amend this
Section 10.3 or Section 8.5 or 8.7 hereof. 
 (ii) Provisions Relating to Special Rights and
Duties. No provision of this Agreement affecting the Administrative Agent in its capacity as such shall be amended, modified or waived without the consent of the Administrative Agent. The Administrative


  
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Agent Fee Letter may be amended or modified by the Administrative Agent and the Borrower without the consent of any other Lender. No provision of this Agreement relating to the rights or duties
of the Fronting Lender in its capacity as such shall be amended, modified or waived without the consent of the Fronting Lender. No provision of this Agreement relating to the rights or duties of the Swing Line Lender in its capacity as such shall be
amended, modified or waived without the consent of the Swing Line Lender. 
 (c) Replacement of Non-Consenting Lender.
If, in connection with any proposed amendment, waiver or consent hereunder, the consent of all Lenders is required, but only the consent of Required Lenders is obtained, (any Lender withholding consent as described in this subsection being referred
to as a “Non-Consenting Lender”), then, so long as the Administrative Agent is not the Non-Consenting Lender, the Administrative Agent may (and shall, if requested by the Borrower), at the sole expense of the Borrower, upon notice to such
Non-Consenting Lender and the Borrower, require such Non-Consenting Lender to assign and delegate, without recourse (in accordance with the restrictions contained in Section 10.10 hereof) all of its interests, rights and obligations under this
Agreement to a financial institution acceptable to the Administrative Agent and the Borrower that shall assume such obligations (which assignee may be another Lender, if a Lender accepts such assignment); provided that such Non-Consenting Lender
shall have received payment of an amount equal to the outstanding principal of its Loans, accrued interest thereon, accrued fees and all other amounts payable to it hereunder, from such financial institution (to the extent of such outstanding
principal and accrued interest and fees) or the Borrower (in the case of all other amounts, including any breakage compensation under Article III hereof). 
 (d) Generally. Notice of amendments, waivers or consents ratified by the Lenders hereunder shall be forwarded by the Administrative Agent to all of the Lenders. Each Lender or other holder of a
Note, or if there is no Note, the holder of the interest as reflected on the books and records of the Administrative Agent (or interest in any Loan or Letter of Credit) shall be bound by any amendment, waiver or consent obtained as authorized by
this Section 10.3, regardless of its failure to agree thereto. 
 Section 10.4. Notices. All notices, requests,
demands and other communications provided for hereunder shall be in writing and, if to the Borrower, mailed or delivered to it, addressed to it at the address specified on the signature pages of this Agreement, if to a Lender, mailed or delivered to
it, addressed to the address of such Lender specified on the signature pages of this Agreement, or, as to each party, at such other address as shall be designated by such party in a written notice to each of the other parties. All notices,
statements, requests, demands and other communications provided for hereunder shall be deemed to be given or made when delivered (if received during normal business hours on a Business Day, such Business Day, otherwise the following Business Day) or
two Business Days after being deposited in the mails with postage prepaid by registered or certified mail, addressed as aforesaid, or sent by facsimile or electronic communication, in each case of facsimile or electronic communication with
telephonic confirmation of receipt. All notices hereunder shall not be effective until received. For purposes of Article II hereof, the Administrative Agent shall be entitled to rely on telephonic instructions from any person that the Administrative
Agent in good faith believes is an Authorized Officer, and the Borrower shall hold the Administrative Agent and each Lender harmless from any loss, cost or expense resulting from any such reliance. 

  
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 Section 10.5. Costs, Expenses and Documentary Taxes. The Borrower agrees to pay
on demand all reasonable costs and expenses of the Administrative Agent and all Related Expenses, including but not limited to (a) syndication, administration, travel and out-of-pocket expenses, including but not limited to attorneys’ fees
and expenses, of the Administrative Agent in connection with the preparation, negotiation and closing of the Loan Documents and the administration of the Loan Documents, and the collection and disbursement of all funds hereunder and the other
instruments and documents to be delivered hereunder, (b) extraordinary expenses of the Administrative Agent in connection with the administration of the Loan Documents and the other instruments and documents to be delivered hereunder, and
(c) the reasonable fees and out-of-pocket expenses of special counsel for the Administrative Agent, with respect to the foregoing, and of local counsel, if any, who may be retained by said special counsel with respect thereto. The Borrower also
agrees to pay on demand all costs and expenses (including Related Expenses) of the Administrative Agent and the Lenders, including reasonable attorneys’ fees and expenses, in connection with the restructuring or enforcement of the Obligations,
this Agreement or any other Related Writing. In addition, the Borrower shall pay any and all stamp, transfer, documentary and other taxes, assessments, charges and fees payable or determined to be payable in connection with the execution and
delivery of the Loan Documents, and the other instruments and documents to be delivered hereunder, and agrees to hold the Administrative Agent and each Lender harmless from and against any and all liabilities with respect to or resulting from any
delay in paying or failure to pay such taxes or fees. All obligations provided for in this Section 10.5 shall survive any termination of this Agreement. 
 Section 10.6. Indemnification. The Borrower agrees to defend, indemnify and hold harmless the Administrative Agent and the Lenders (and their respective affiliates, officers, directors,
attorneys, agents and employees) from and against any and all liabilities, obligations, losses, damages, penalties, actions, judgments, suits, costs, expenses (including attorneys’ fees) or disbursements of any kind or nature whatsoever that
may be imposed on, incurred by or asserted against the Administrative Agent or any Lender in connection with any investigative, administrative or judicial proceeding (whether or not such Lender or the Administrative Agent shall be designated a party
thereto) or any other claim by any Person relating to or arising out of any Loan Document or any actual or proposed use of proceeds of the Loans or any of the Obligations, or any activities of any Company or its Affiliates; provided that no Lender
nor the Administrative Agent shall have the right to be indemnified under this Section 10.6 for its own gross negligence or willful misconduct, as determined by a final judgment of a court of competent jurisdiction. All obligations provided for
in this Section 10.6 shall survive any termination of this Agreement. 
 Section 10.7. Obligations Several; No
Fiduciary Obligations. The obligations of the Lenders hereunder are several and not joint. Nothing contained in this Agreement and no action taken by the Administrative Agent or the Lenders pursuant hereto shall be deemed to constitute the
Administrative Agent or the Lenders a partnership, association, joint venture or other entity. No default by any Lender hereunder shall excuse the other Lenders from any obligation under this Agreement; but no Lender shall have or acquire any
additional obligation of any kind by 

  
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reason of such default. The relationship between the Borrower and the Lenders with respect to the Loan Documents and the other Related Writings is and shall be solely that of debtor and
creditors, respectively, and neither the Administrative Agent nor any Lender shall have any fiduciary obligation toward any Credit Party with respect to any such documents or the transactions contemplated thereby. 

Section 10.8. Execution in Counterparts. This Agreement may be executed in any number of counterparts and by different
parties hereto in separate counterparts, and by facsimile or other electronic signature, each of which counterparts when so executed and delivered shall be deemed to be an original and all of which taken together shall constitute but one and the
same agreement. 
 Section 10.9. Binding Effect; Borrower’s Assignment. This Agreement shall become effective
when it shall have been executed by the Borrower, the Administrative Agent and each Lender and thereafter shall be binding upon and inure to the benefit of the Borrower, the Administrative Agent and each of the Lenders and their respective
successors and permitted assigns, except that the Borrower shall not have the right to assign its rights hereunder or any interest herein without the prior written consent of the Administrative Agent and all of the Lenders. 

Section 10.10. Lender Assignments. 
 (a) Assignments of Commitments. Each Lender shall have the right at any time or times to assign to an Eligible Transferee (other than to a Lender that shall not be in compliance with this
Agreement), without recourse, all or a percentage of all of the following: (i) such Lender’s Commitment, (ii) all Loans made by that Lender, (iii) such Lender’s Notes, and (iv) such Lender’s interest in any Letter
of Credit or Swing Loan, and any participation purchased pursuant to Section 2.2(b) or (c) or Section 8.5 hereof. 
 (b) Prior Consent. No assignment may be consummated pursuant to this Section 10.10 without the prior written consent of the Borrower and the Administrative Agent (other than an assignment by
any Lender to any affiliate of such Lender which affiliate is an Eligible Transferee and either wholly-owned by a Lender or is wholly-owned by a Person that wholly owns, either directly or indirectly, such Lender, or to another Lender), which
consent of the Borrower and the Administrative Agent shall not be unreasonably withheld; provided that (i) the consent of the Borrower shall not be required if, at the time of the proposed assignment, any Default or Event of Default shall then
exist, and (ii) the Borrower shall be deemed to have granted its consent unless the Borrower has objected to such assignment in writing within ten Business Days after notice thereof. Anything herein to the contrary notwithstanding, any Lender
may at any time make a collateral assignment of all or any portion of its rights under the Loan Documents to a Federal Reserve Bank, and no such assignment shall release such assigning Lender from its obligations hereunder. 

(c) Minimum Amount. Each such assignment shall be in a minimum amount of the lesser of Two Million Five Hundred Thousand Dollars
($2,500,000) of the assignor’s Commitment and interest herein, or the entire amount of the assignor’s Commitment and interest herein. 

  
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 (d) Assignment Fee. Unless the assignment shall be to an affiliate of the assignor or
the assignment shall be due to merger of the assignor or for regulatory purposes, either the assignor or the assignee shall remit to the Administrative Agent, for its own account, an administrative fee of Three Thousand Five Hundred Dollars
($3,500). 
 (e) Assignment Agreement. Unless the assignment shall be due to merger of the assignor or a collateral
assignment for regulatory purposes, the assignor shall (i) cause the assignee to execute and deliver to the Borrower and the Administrative Agent an Assignment Agreement, and (ii) execute and deliver, or cause the assignee to execute and
deliver, as the case may be, to the Administrative Agent such additional amendments, assurances and other writings as the Administrative Agent may reasonably require. 
 (f) Non-U.S. Assignee. If the assignment is to be made to an assignee that is organized under the laws of any jurisdiction other than the United States or any state thereof, the assignor Lender
shall cause such assignee, at least five Business Days prior to the effective date of such assignment, (i) to represent to the assignor Lender (for the benefit of the assignor Lender, the Administrative Agent and the Borrower) that under
applicable law and treaties no taxes will be required to be withheld by the Administrative Agent, the Borrower or the assignor with respect to any payments to be made to such assignee in respect of the Loans hereunder, (ii) to furnish to the
assignor Lender (and, in the case of any assignee registered in the Register (as defined below), the Administrative Agent and the Borrower) either U.S. Internal Revenue Service Form W-8ECI or U.S. Internal Revenue Service Form W-8BEN, as applicable
(wherein such assignee claims entitlement to complete exemption from U.S. federal withholding tax on all payments hereunder), and (iii) to agree (for the benefit of the assignor, the Administrative Agent and the Borrower) to provide to the
assignor Lender (and, in the case of any assignee registered in the Register, to the Administrative Agent and the Borrower) a new Form W-8ECI or Form W-8BEN, as applicable, upon the expiration or obsolescence of any previously delivered form and
comparable statements in accordance with applicable U.S. laws and regulations and amendments duly executed and completed by such assignee, and to comply from time to time with all applicable U.S. laws and regulations with regard to such withholding
tax exemption. 
 (g) Deliveries by Borrower. Upon satisfaction of all applicable requirements specified in subsections
(a) through (f) above, the Borrower shall execute and deliver (i) to the Administrative Agent, the assignor and the assignee, any consent or release (of all or a portion of the obligations of the assignor) required to be delivered by
the Borrower in connection with the Assignment Agreement, and (ii) to the assignee, if requested, and the assignor, if applicable, an appropriate Note or Notes. After delivery of the new Note or Notes, the assignor’s Note or Notes, if any,
being replaced shall be returned to the Borrower marked “replaced”. 
 (h) Effect of Assignment. Upon
satisfaction of all applicable requirements set forth in subsections (a) through (g) above, and any other condition contained in this Section 10.10, (i) the assignee shall become and thereafter be deemed to be a
“Lender” for the purposes of this Agreement, (ii) the assignor shall be released from its obligations hereunder to the extent that its 

  
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interest has been assigned, (iii) in the event that the assignor’s entire interest has been assigned, the assignor shall cease to be and thereafter shall no longer be deemed to be a
“Lender” and (iv) the signature pages hereto and the Register shall be automatically amended, without further action, to reflect the result of any such assignment. 

(i) Administrative Agent to Maintain Register. The Administrative Agent shall maintain at the address for notices referred to in
Section 10.4 hereof a copy of each Assignment Agreement delivered to it and a register (the “Register”) for the recordation of the names and addresses of the Lenders and the Commitment of, and principal amount of the Loans owing to,
each Lender from time to time. The entries in the Register shall be conclusive, in the absence of manifest error, and the Borrower, the Administrative Agent and the Lenders may treat each Person whose name is recorded in the Register as the owner of
the Loan recorded therein for all purposes of this Agreement. The Register shall be available for inspection by the Borrower or any Lender at any reasonable time and from time to time upon reasonable prior notice. 

Section 10.11. Sale of Participations. Any Lender may, in the ordinary course of its commercial banking business and in
accordance with applicable law, at any time sell participations to one or more Eligible Transferees (each a “Participant”) in all or a portion of its rights or obligations under this Agreement and the other Loan Documents (including,
without limitation, all or a portion of the Commitment and the Loans and participations owing to it and the Note, if any, held by it); provided that: 
 (a) any such Lender’s obligations under this Agreement and the other Loan Documents shall remain unchanged; 
 (b) such Lender shall remain solely responsible to the other parties hereto for the performance of such obligations; 
 (c) the parties hereto shall continue to deal solely and directly with such Lender in connection with such Lender’s rights and obligations under this Agreement and each of the other Loan Documents;

 (d) such Participant shall be bound by the provisions of Section 8.5 hereof, and the Lender selling such participation
shall obtain from such Participant a written confirmation of its agreement to be so bound; and 
 (e) no Participant (unless
such Participant is itself a Lender) shall be entitled to require such Lender to take or refrain from taking action under this Agreement or under any other Loan Document, except that such Lender may agree with such Participant that such Lender will
not, without such Participant’s consent, take action of the type described as follows: 
 (i) increase the
portion of the participation amount of any Participant over the amount thereof then in effect, or extend the Commitment Period, without the written consent of each Participant affected thereby; or 

  
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 (ii) reduce the principal amount of or extend the time for any payment of
principal of any Loan, or reduce the rate of interest or extend the time for payment of interest on any Loan, or reduce the commitment fee, without the written consent of each Participant affected thereby. 

The Borrower agrees that any Lender that sells participations pursuant to this Section 10.11 shall still be entitled to the benefits of Article III
hereof, notwithstanding any such transfer; provided that the obligations of the Borrower shall not increase as a result of such transfer and the Borrower shall have no obligation to any Participant. 

Section 10.12. Replacement of Affected Lenders. Each Lender agrees that, during the time in which any Lender is an Affected
Lender, the Administrative Agent shall have the right (and the Administrative Agent shall, if requested by the Borrower), at the sole expense of the Borrower, upon notice to such Affected Lender and the Borrower, to require that such Affected Lender
assign and delegate, without recourse (in accordance with the restrictions contained in Section 10.10 hereof), all of its interests, rights and obligations under this Agreement to an Eligible Transferee, approved by the Borrower (unless an
Event of Default shall exist) and the Administrative Agent, that shall assume such obligations (which assignee may be another Lender, if a Lender accepts such assignment); provided that such Affected Lender shall have received payment of an amount
equal to the outstanding principal of its Loans, accrued interest thereon, accrued fees and all other amounts payable to it hereunder (recognizing that any Affected Lender may have given up its rights under this Agreement to receive payment of fees
and other amounts pursuant to Section 2.6(f) and (g) hereof), from such Eligible Transferee (to the extent of such outstanding principal and accrued interest and fees) or the Borrower (in the case of all other amounts, including any
breakage compensation under Article III hereof). 
 Section 10.13. Patriot Act Notice. Each Lender, and the
Administrative Agent (for itself and not on behalf of any other party), hereby notifies the Credit Parties that, pursuant to the requirements of the Patriot Act, such Lender and the Administrative Agent are required to obtain, verify and record
information that identifies the Credit Parties, which information includes the name and address of each of the Credit Parties and other information that will allow such Lender or the Administrative Agent, as applicable, to identify the Credit
Parties in accordance with the Patriot Act. The Borrower shall provide, to the extent commercially reasonable, such information and take such actions as are reasonably requested by the Administrative Agent or a Lender in order to assist the
Administrative Agent or such Lender in maintaining compliance with the Patriot Act. 
 Section 10.14. Severability of
Provisions; Captions; Attachments. Any provision of this Agreement that shall be prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without
invalidating the remaining provisions hereof or affecting the validity or enforceability of such provision in any other jurisdiction. The several captions to sections and subsections herein are inserted for convenience only and shall be ignored in
interpreting the provisions of this Agreement. Each schedule or exhibit attached to this Agreement shall be incorporated herein and shall be deemed to be a part hereof. 

  
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 Section 10.15. Investment Purpose. Each of the Lenders represents and warrants
to the Borrower that it is entering into this Agreement with the present intention of acquiring any Note issued pursuant hereto (or, if there is no Note, the interest as reflected on the books and records of the Administrative Agent) for investment
purposes only and not for the purpose of distribution or resale, it being understood, however, that each Lender shall at all times retain full control over the disposition of its assets. 

Section 10.16. Entire Agreement. This Agreement, any Note and any other Loan Document or other agreement, document or
instrument attached hereto or executed on or as of the Closing Date integrate all of the terms and conditions mentioned herein or incidental hereto and supersede all oral representations and negotiations and prior writings with respect to the
subject matter hereof. 
 Section 10.17. Limitations on Liability of the Fronting Lender. The Borrower assumes all
risks of the acts or omissions of any beneficiary or transferee of any Letter of Credit with respect to its use of such Letters of Credit. Neither the Fronting Lender nor any of its officers or directors shall be liable or responsible for
(a) the use that may be made of any Letter of Credit or any acts or omissions of any beneficiary or transferee in connection therewith; and (b) the validity, sufficiency or genuineness of documents, or of any endorsement thereon, even if
such documents should prove to be in any or all respects invalid, insufficient, fraudulent or forged. In furtherance and not in limitation of the foregoing, the Fronting Lender may accept documents that appear on their face to be in order, without
responsibility for further investigation. 
 Section 10.18. General Limitation of Liability. No claim may be made by
any Credit Party, any Lender, the Administrative Agent, the Fronting Lender or any other Person against the Administrative Agent, the Fronting Lender, or any other Lender or the affiliates, directors, officers, employees, attorneys or agents of any
of them for any damages other than actual compensatory damages in respect of any claim for breach of contract or any other theory of liability arising out of or related to the transactions contemplated by this Agreement or any of the other Loan
Documents, or any act, omission or event occurring in connection therewith; and the Borrower, each Lender, the Administrative Agent and the Fronting Lender hereby, to the fullest extent permitted under applicable law, waive, release and agree not to
sue or counterclaim upon any such claim for any special, consequential or punitive damages, whether or not accrued and whether or not known or suspected to exist in their favor. 

Section 10.19. No Duty. All attorneys, accountants, appraisers, consultants and other professional persons (including the
firms or other entities on behalf of which any such Person may act) retained by the Administrative Agent or any Lender with respect to the transactions contemplated by the Loan Documents shall have the right to act exclusively in the interest of the
Administrative Agent or such Lender, as the case may be, and shall have no duty of disclosure, duty of loyalty, duty of care, or other duty or obligation of any type or nature whatsoever to the Borrower, any other Companies, or any other Person,
with respect to any matters within the scope of such representation or related to their activities in connection with such representation. The Borrower agrees, on behalf of itself and its Subsidiaries, not to assert any claim or counterclaim against
any such persons with regard to such matters, all such claims and counterclaims, now existing or hereafter arising, whether known or unknown, foreseen or unforeseeable, being hereby waived, released and forever discharged. 

  
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 Section 10.20. Legal Representation of Parties. The Loan Documents were
negotiated by the parties with the benefit of legal representation and any rule of construction or interpretation otherwise requiring this Agreement or any other Loan Document to be construed or interpreted against any party shall not apply to any
construction or interpretation hereof or thereof. 
 Section 10.21. Judgment Currency. 

(a) This is an international transaction in which the obligations of the Credit Parties under this Agreement to make payment to or for
account of the Administrative Agent or the Lenders in a specified currency (“Original Currency”) shall not be discharged or satisfied by any tender or recovery pursuant to any judgment expressed in or converted into any other currency
(“Judgment Currency”) except to the extent that such tender or recovery results in the effective receipt by the Administrative Agent or such Lender of the full amount in Original Currency payable to the Administrative Agent or such Lender
under this Agreement. 
 (b) If the Administrative Agent, on behalf of the Lenders, or any other holder of the Obligations (the
“Applicable Creditor”), obtains a judgment or judgments against any Credit Party in respect of any sum adjudged to be due to the Administrative Agent or the Lenders hereunder or under the Notes (the “Judgment Amount”) in a
Judgment Currency other than the Original Currency, the obligations of such Credit Party in connection with such judgment shall be discharged only to the extent that (i) on the Business Day following receipt by the Applicable Creditor of any
sum adjudged to be so due in the Judgment Currency, such Applicable Creditor, in accordance with the normal banking procedures in the relevant jurisdiction, can purchase the Original Currency with the Judgment Currency, and (ii) if the amount
of Original Currency that could have been purchased pursuant to subpart (i) above is less than the amount of Original Currency that could have been purchased with the Judgment Amount on the date or dates the Judgment Currency was originally due
and owing to the Administrative Agent or the Lenders hereunder (the “Loss”), such Credit Party or the Borrower, as a separate obligation and notwithstanding any such judgment, indemnifies the Administrative Agent or such Lender, as the
case may be, against such Loss. The Borrower hereby agrees to such indemnification. For purposes of determining the equivalent in one currency of another currency as provided in this Section 10.21, such amount shall include any premium and
costs payable in connection with the conversion into or from any currency. The obligations of the Credit Parties contained in this Section 10.21 shall survive the termination of this Agreement and the payment of all other amounts owing
hereunder. 
 Section 10.22. Governing Law; Submission to Jurisdiction. 

(a) Governing Law. This Agreement, each of the Notes and any other Related Writing (except as otherwise set forth in any Loan
Document executed by a Foreign Subsidiary) shall be governed by and construed in accordance with the laws of the State of Ohio and the respective rights and obligations of the Borrower, the Administrative Agent, and the Lenders shall be governed by
Ohio law, without regard to principles of conflicts of laws. 

  
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 (b) Submission to Jurisdiction. The Borrower hereby irrevocably submits to the
non-exclusive jurisdiction of any Ohio state or federal court sitting in Cleveland, Ohio, over any action or proceeding arising out of or relating to this Agreement, the Obligations or any other Related Writing (except as otherwise set forth in any
Loan Document executed by a Foreign Subsidiary), and the Borrower hereby irrevocably agrees that all claims in respect of such action or proceeding may be heard and determined in such Ohio state or federal court. The Borrower, on behalf of itself
and its Subsidiaries, hereby irrevocably waives, to the fullest extent permitted by law, any objection it may now or hereafter have to the laying of venue in any action or proceeding in any such court as well as any right it may now or hereafter
have to remove such action or proceeding, once commenced, to another court on the grounds of FORUM NON CONVENIENS or otherwise. The Borrower agrees that a final, non-appealable judgment in any such action or proceeding shall be conclusive and may be
enforced in other jurisdictions by suit on the judgment or in any other manner provided by law. 
 [Remainder of page left
intentionally blank] 
 11655234.12 

  
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 JURY TRIAL WAIVER. TO THE EXTENT PERMITTED BY LAW, THE BORROWER, THE ADMINISTRATIVE
AGENT AND EACH LENDER WAIVE ANY RIGHT TO HAVE A JURY PARTICIPATE IN RESOLVING ANY DISPUTE, WHETHER SOUNDING IN CONTRACT, TORT OR OTHERWISE, AMONG THE BORROWER, THE ADMINISTRATIVE AGENT AND THE LENDERS, OR ANY THEREOF, ARISING OUT OF, IN CONNECTION
WITH, RELATED TO, OR INCIDENTAL TO THE RELATIONSHIP ESTABLISHED AMONG THEM IN CONNECTION WITH THIS AGREEMENT OR ANY NOTE OR OTHER INSTRUMENT, DOCUMENT OR AGREEMENT EXECUTED OR DELIVERED IN CONNECTION HEREWITH OR THE TRANSACTIONS RELATED THERETO.

 IN WITNESS WHEREOF, the parties have executed and delivered this Credit Agreement as of the date first set forth above.

  

					
	Address:	  	 400 North Ashley Drive
 Suite 2800
 Tampa, Florida 33602

Attn: Chief Financial Officer
	  	 SYKES ENTERPRISES, INCORPORATED
  

By: /s/ James T. Holder
 Name: James T.
Holder
 Title: Exec. Vice Pres.



  
 Signature Page
to 
 Credit Agreement 









					
	Address:	  	 127 Public Square
 Cleveland, Ohio 44114-1306
 Attention: Institutional
Bank
	  	 KEYBANK NATIONAL ASSOCIATION

      as the Administrative Agent and as a Lender

 
 By: /s/ Shibani Faehnle
       Shibani Faehnle
       Vice
President



  
 Signature Page
to 
 Credit Agreement 









					
	Address:	  	 101 E. Kennedy Blvd.
 FL1-400-05-03
 Tampa, Florida 33602

Attention: Cameron Cardozo
	  	 BANK OF AMERICA, N.A.

      as Syndication Agent and as a Lender
  

By: /s/ Cameron Cardozo

      Cameron Cardozo
       Senior Vice President



  
 Signature Page
to 
 Credit Agreement 









					
	Address:	  	 1441 Brickell Avenue
 Miami, Florida 33131
 Attention: Corporate
Banking
	  	 HSBC BANK USA, NATIONAL ASSOCIATION
       as Co-Documentation Agent and as a Lender
  
 By: /s/ Rafael De Paoli
       Rafael De Paoli

      Vice President, Team Leader



  
 Signature Page
to 
 Credit Agreement 









					
	Address:	  	 28 State Street
 MS1505
 Boston, Massachusettes 02109

Attention: Paul G. Feloney
	  	 RBS CITIZENS, NATIONAL ASSOCIATION
       as Co-Documentation Agent and as a Lender
  
 By: /s/ Paul G. Feloney
       Paul G. Feloney

      Senior Vice President



  
 Signature Page
to 
 Credit Agreement 









					
	Address:	  	 425 Walnut Street
 CN-OH-W8
 Cincinnati, Ohio 45202

Attention: Pat McGraw
	  	 U.S. BANK NATIONAL ASSOCIATION
  

By: /s/ Kenneth R. Fieler

      Kenneth R. Fieler
       Vice President



  
 Signature Page
to 
 Credit Agreement 









					
	Address:	  	 3475 Piedmont Road, NE
 18th
Floor
 Atlanta, Georgia 30305

Attention: John Horst
	  	 JPMORGAN CHASE BANK, N.A.
  

By: /s/ John A. Horst

      John A. Horst

      Credit Executive



  
 Signature Page
to 
 Credit Agreement 








 SCHEDULE 1 
 GUARANTORS OF PAYMENT 
 Sykes Enterprises – South Africa, Inc., a Florida corporation

 Sykes Realty, Inc., a Florida corporation 
 ICT Enterprises, Inc., a Delaware corporation 
 ICT Accounts Receivable Management, Inc., a
Delaware corporation 
 SEI Employment Services, Inc., a Florida corporation 

  
 S-1









 SCHEDULE 2 
 PLEDGED SECURITIES 
  

																	
	 Pledgor
	  	Name of Subsidiary	 	Jurisdiction
of Subsidiary	  	Shares	 	  	Certificate
Number	 	  	Ownership
Percentage	 
	 Sykes Enterprises, Incorporated
	  	Sykes (Bermuda) Holdings Limited	 	Bermuda	  	 	780,005	  	  	 	5	  	  	 	65	% 
	 Sykes Enterprises, Incorporated
	  	Sykes Australia Pty Limited	 	New South Wales	  	 	65	  	  	 	2	  	  	 	65	% 

  

	*	100% of non-voting shares and equity interests and 65% of voting shares or equity interest constitute Pledged Securities 


  
 S-2









 EXHIBIT A 
 FORM OF 
 REVOLVING CREDIT NOTE 

 

					
	 $            
	  	 	May 3, 2012	  

 FOR VALUE RECEIVED, the undersigned, SYKES ENTERPRISES, INCORPORATED, a Florida corporation (the
“Borrower”), promises to pay, on the last day of the Commitment Period, as defined in the Credit Agreement (as hereinafter defined), to the order of [            ]
(“Lender”) at the main office of KEYBANK NATIONAL ASSOCIATION, as the Administrative Agent, as hereinafter defined, 127 Public Square, Cleveland, Ohio 44114-1306 the principal sum of 

 

							
	 [            AND 00/100]
	  	 	DOLLARS	  

 or the aggregate unpaid principal amount of all Revolving Loans, as defined in the Credit Agreement, made by Lender to
the Borrower pursuant to Section 2.2(a) of the Credit Agreement, whichever is less (or, in the event of currency fluctuations on Alternate Currency Loans, such greater amount as may be outstanding), in lawful money of the United States of
America; provided that Revolving Loans that are Alternate Currency Loans, as defined in the Credit Agreement, shall be payable in the applicable Alternate Currency, as defined in the Credit Agreement, at the place or places designated in the Credit
Agreement. The Borrower also agrees to pay any additional amount that is required to be paid pursuant to Section 10.21 of the Credit Agreement. 
 As used herein, “Credit Agreement” means the Credit Agreement dated as of May 3, 2012, among the Borrower, the Lenders, as defined therein, KeyBank National Association, as the lead
arranger, sole book runner and administrative agent for the Lenders (the “Administrative Agent”), Bank of America, N.A., as syndication agent, HSBC Bank USA, National Association, as co-documentation agent, and RBS Citizens, National
Association, as co-documentation agent, as the same may from time to time be amended, restated or otherwise modified. Each capitalized term used herein that is defined in the Credit Agreement and not otherwise defined herein shall have the meaning
ascribed to it in the Credit Agreement. 
 The Borrower also promises to pay interest on the unpaid principal amount of each
Revolving Loan from time to time outstanding, from the date of such Revolving Loan until the payment in full thereof, at the rates per annum that shall be determined in accordance with the provisions of Section 2.3(a) of the Credit Agreement.
Such interest shall be payable on each date provided for in such Section 2.3(a); provided that interest on any principal portion that is not paid when due shall be payable on demand. 

The portions of the principal sum hereof from time to time representing Base Rate Loans and LIBOR Fixed Rate Loans, interest owing
thereon and payments of principal and interest of any thereof, shall be shown on the records of Lender by such method as Lender may generally employ; provided that failure to make any such entry shall in no way detract from the obligations of the
Borrower under this Note. 

  
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 If this Note shall not be paid at maturity, whether such maturity occurs by reason of lapse
of time or by operation of any provision for acceleration of maturity contained in the Credit Agreement, the principal hereof and the unpaid interest thereon shall bear interest, pursuant to the terms of the Credit Agreement, until paid, at a rate
per annum equal to the Default Rate. All payments of principal of and interest on this Note shall be made in immediately available funds. 
 This Note is one of the Revolving Credit Notes referred to in the Credit Agreement and is entitled to the benefits thereof. Reference is made to the Credit Agreement for a description of the right of the
undersigned to anticipate payments hereof, the right of the holder hereof to declare this Note due prior to its stated maturity, and other terms and conditions upon which this Note is issued. 

Except as expressly provided in the Credit Agreement, the Borrower expressly waives presentment, demand, protest and notice of any kind.
This Note shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to conflicts of laws provisions. 
 JURY TRIAL WAIVER. THE BORROWER, TO THE EXTENT PERMITTED BY LAW, HEREBY WAIVES ANY RIGHT TO HAVE A JURY PARTICIPATE IN RESOLVING ANY DISPUTE, WHETHER SOUNDING IN CONTRACT, TORT OR OTHERWISE, AMONG
THE BORROWER, THE ADMINISTRATIVE AGENT AND THE LENDERS, OR ANY THEREOF, ARISING OUT OF, IN CONNECTION WITH, RELATED TO, OR INCIDENTAL TO THE RELATIONSHIP ESTABLISHED AMONG THEM IN CONNECTION WITH THE CREDIT AGREEMENT, THIS NOTE OR ANY OTHER NOTE OR
INSTRUMENT, DOCUMENT OR AGREEMENT EXECUTED OR DELIVERED IN CONNECTION HEREWITH OR THE TRANSACTIONS RELATED THERETO. 
  

			
	SYKES ENTERPRISES, INCORPORATED
		
	By:	 	 
	Name:	 	 
	Title:	 	 



  
 E-2









 EXHIBIT B 
 FORM OF 
 SWING LINE NOTE 

 

					
	 $10,000,000
	  	 	May 3, 2012	  

 FOR VALUE RECEIVED, the undersigned, SYKES ENTERPRISES, INCORPORATED, a Florida corporation, (the
“Borrower”), promises to pay to the order of KEYBANK NATIONAL ASSOCIATION (“Swing Line Lender”) at the main office of KEYBANK NATIONAL ASSOCIATION, as the Administrative Agent, as hereinafter defined, 127 Public Square,
Cleveland, Ohio 44114-1306 the principal sum of 
  

					
	 TEN MILLION AND 00/100
	  	 	DOLLARS	  

 or the aggregate unpaid principal amount of all Swing Loans, as defined in the Credit Agreement (as hereinafter defined),
made by the Swing Line Lender to the Borrower pursuant to Section 2.2(c) of the Credit Agreement, whichever is less, in lawful money of the United States of America on the earlier of the last day of the Commitment Period, as defined in the
Credit Agreement, or, with respect to each Swing Loan, the Swing Loan Maturity Date applicable thereto. 
 As used herein,
“Credit Agreement” means the Credit Agreement dated as of May 3, 2012, among the Borrower, the Lenders, as defined therein, KeyBank National Association, as the lead arranger, sole book runner and administrative agent for the Lenders
(the “Administrative Agent”), Bank of America, N.A., as syndication agent, HSBC Bank USA, National Association, as co-documentation agent, and RBS Citizens, National Association, as co-documentation agent, as the same may from time to time
be amended, restated or otherwise modified. Each capitalized term used herein that is defined in the Credit Agreement and not otherwise defined herein shall have the meaning ascribed to it in the Credit Agreement. 

The Borrower also promises to pay interest on the unpaid principal amount of each Swing Loan from time to time outstanding, from the date
of such Swing Loan until the payment in full thereof, at the rates per annum that shall be determined in accordance with the provisions of Section 2.3(b) of the Credit Agreement. Such interest shall be payable on each date provided for in such
Section 2.3(b); provided that interest on any principal portion that is not paid when due shall be payable on demand. 

The principal sum hereof from time to time, and the payments of principal and interest thereon, shall be shown on the records of Swing
Line Lender by such method as Swing Line Lender may generally employ; provided that failure to make any such entry shall in no way detract from the obligations of the Borrower under this Note. 

If this Note shall not be paid at maturity, whether such maturity occurs by reason of lapse of time or by operation of any provision for
acceleration of maturity contained in the Credit Agreement, the principal hereof and the unpaid interest thereon shall bear interest, pursuant to the terms of the Credit Agreement, until paid, at a rate per annum equal to the Default Rate. All
payments of principal of and interest on this Note shall be made in immediately available funds. 

  
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 This Note is the Swing Line Note referred to in the Credit Agreement and is entitled to the
benefits thereof. Reference is made to the Credit Agreement for a description of the right of the undersigned to anticipate payments hereof, the right of the holder hereof to declare this Note due prior to its stated maturity, and other terms and
conditions upon which this Note is issued. 
 Except as expressly provided in the Credit Agreement, the Borrower expressly
waives presentment, demand, protest and notice of any kind. This Note shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to conflicts of laws provisions. 

JURY TRIAL WAIVER. THE BORROWER, TO THE EXTENT PERMITTED BY LAW, HEREBY WAIVES ANY RIGHT TO HAVE A JURY PARTICIPATE IN RESOLVING
ANY DISPUTE, WHETHER SOUNDING IN CONTRACT, TORT OR OTHERWISE, AMONG THE BORROWER, THE ADMINISTRATIVE AGENT AND THE LENDERS, OR ANY THEREOF, ARISING OUT OF, IN CONNECTION WITH, RELATED TO, OR INCIDENTAL TO THE RELATIONSHIP ESTABLISHED AMONG THEM IN
CONNECTION WITH THE CREDIT AGREEMENT, THIS NOTE OR ANY OTHER NOTE OR INSTRUMENT, DOCUMENT OR AGREEMENT EXECUTED OR DELIVERED IN CONNECTION HEREWITH OR THE TRANSACTIONS RELATED THERETO. 

 

			
	SYKES ENTERPRISES, INCORPORATED
		
	By:	 	 
	Name:	 	 
	Title:	 	 



  
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 EXHIBIT C 
 FORM OF 
 NOTICE OF LOAN 

                    ,
20             
 KeyBank National Association, as the Administrative Agent

 127 Public Square 
 Cleveland, Ohio
44114-0616 
 Attention: Institutional Bank 
 Ladies and Gentlemen: 
 The undersigned, on behalf of SYKES ENTERPRISES,
INCORPORATED, a Florida corporation (the “Borrower”), refers to the Credit Agreement, dated as of May 3, 2012 (the “Credit Agreement”, the terms defined therein being used herein as therein defined), among the undersigned,
the Lenders, as defined in the Credit Agreement, KEYBANK NATIONAL ASSOCIATION, as the lead arranger, sole book runner and administrative agent for the Lenders (the “Administrative Agent”), Bank of America, N.A., as syndication agent, HSBC
Bank USA, National Association, as co-documentation agent, and RBS Citizens, National Association, as co-documentation agent, and hereby gives you notice, pursuant to Section 2.5 of the Credit Agreement that the Borrower hereby requests a Loan
under the Credit Agreement, and in connection therewith sets forth below the information relating to the Loan (the “Proposed Loan”) as required by Section 2.5 of the Credit Agreement: 

 

	 	(a)	The Business Day of the Proposed Loan is             , 20    . 


 

	 	(b)	The amount of the Proposed Loan is $            . 


 

	 	(c)	The Proposed Loan is to be a Base Rate Loan             / Eurodollar Loan
            / Alternate Currency Loan             / Swing Loan
            . (Check one.) 

  

	 	(d)	If the Proposed Loan is LIBOR Fixed Rate Loan, the Interest Period requested is one month             , two
months             , three months             , six months
            . (Check one.) 

  

	 	(e)	If the Proposed Loan is an Alternate Currency Loan, the Alternate Currency requested is             .


 The undersigned hereby certifies on behalf of the Borrower that the following statements are true on the date
hereof, and will be true on the date of the Proposed Loan: 
 (i) the representations and warranties contained in each Loan
Document are true and correct in all material respects, before and after giving effect to the Proposed Loan and the application of the proceeds therefrom, as though made on and as of such date; 

  
 E-5









 (ii) no event has occurred and is continuing, or would result from such Proposed Loan, or
the application of proceeds therefrom, that constitutes a Default or Event of Default; and 
 (iii) the conditions set forth in
Section 2.5 and Article IV of the Credit Agreement have been satisfied. 
  

			
	SYKES ENTERPRISES, INCORPORATED
		
	By:	 	 
	Name:	 	 
	Title:	 	 



  
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 EXHIBIT D 
 FORM OF 
 COMPLIANCE CERTIFICATE 

For Fiscal Quarter ended              

THE UNDERSIGNED HEREBY CERTIFIES THAT: 
 (1) I am the duly elected President or Chief Financial Officer of SYKES ENTERPRISES, INCORPORATED, a Florida corporation (the “Borrower”); 

(2) I am familiar with the terms of that certain Credit Agreement, dated as of May 3, 2012, among the Borrower, the lenders party
thereto (together with their respective successors and assigns, collectively, the “Lenders”), as defined in the Credit Agreement, KEYBANK NATIONAL ASSOCIATION, as the Administrative Agent, Bank of America, N.A., as syndication agent, HSBC
Bank USA, National Association, as co-documentation agent, and RBS Citizens, National Association, as co-documentation agent (as the same may from time to time be amended, restated or otherwise modified, the “Credit Agreement”, the terms
defined therein being used herein as therein defined), and the terms of the other Loan Documents, and I have made, or have caused to be made under my supervision, a review in reasonable detail of the transactions and condition of the Borrower and
its Subsidiaries during the accounting period covered by the attached financial statements; 
 (3) The review described in
paragraph (2) above did not disclose, and I have no knowledge of, the existence of any condition or event that constitutes or constituted a Default or Event of Default, at the end of the accounting period covered by the attached financial
statements or as of the date of this Certificate; 
 (4) The representations and warranties made by the Borrower contained in
each Loan Document are true and correct in all material respects as though made on and as of the date hereof; and 
 (5) Set
forth on Attachment I hereto are calculations of the financial covenants set forth in Section 5.7 of the Credit Agreement, which calculations show compliance with the terms thereof. 

IN WITNESS WHEREOF, I have signed this certificate the             day of
            , 20            . 

 

			
	SYKES ENTERPRISES, INCORPORATED
		
	By:	 	 
	Name:	 	 
	Title:	 	 



  
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 EXHIBIT E 
 FORM OF 
 ASSIGNMENT AND ACCEPTANCE AGREEMENT 

This Assignment and Acceptance Agreement (this “Assignment Agreement”) between
            (the “Assignor”) and             (the “Assignee”) is dated as of
            , 20    . The parties hereto agree as follows: 
 1. Preliminary Statement. Assignor is a party to a Credit Agreement, dated as of May 3, 2012 (as the same may from time to time be amended, restated or otherwise modified, the “Credit
Agreement”), among SYKES ENTERPRISES, INCORPORATED, a Florida corporation (the “Borrower”), the lenders party thereto (together with their respective successors and assigns, collectively, the “Lenders” and, individually,
each a “Lender”), KEYBANK NATIONAL ASSOCIATION, as the lead arranger, sole book runner and administrative agent for the Lenders (the “Administrative Agent”), Bank of America, N.A., as syndication agent, HSBC Bank USA, National
Association, as co-documentation agent, and RBS Citizens, National Association, as co-documentation agent. Capitalized terms used herein and not otherwise defined herein shall have the meanings attributed to them in the Credit Agreement. 

2. Assignment and Assumption. Assignor hereby sells and assigns to Assignee, and Assignee hereby purchases and assumes from
Assignor, an interest in and to Assignor’s rights and obligations under the Credit Agreement, effective as of the Assignment Effective Date (as hereinafter defined), equal to the percentage interest specified on Annex 1 hereto
(hereinafter, the “Assigned Percentage”) of Assignor’s right, title and interest in and to (a) the Commitment, (b) any Loan made by Assignor that is outstanding on the Assignment Effective Date, (c) Assignor’s
interest in any Letter of Credit outstanding on the Assignment Effective Date, (d) any Note delivered to Assignor pursuant to the Credit Agreement, and (e) the Credit Agreement and the other Related Writings. After giving effect to such
sale and assignment and on and after the Assignment Effective Date, Assignee shall be deemed to have a “Commitment Percentage” under the Credit Agreement equal to the Commitment Percentage set forth in subpart II.A on Annex 1 hereto
and an Assigned Amount as set forth on subpart I.B of Annex 1 hereto (hereinafter, the “Assigned Amount”). 

3. Assignment Effective Date. The Assignment Effective Date (the “Assignment Effective Date”) shall be
[            ,             ] (or such other date agreed to by the Administrative Agent). On or prior to the Assignment Effective
Date, Assignor shall satisfy the following conditions: 
 (a) receipt by the Administrative Agent of this Assignment Agreement,
including Annex 1 hereto, properly executed by Assignor and Assignee and accepted and consented to by the Administrative Agent and, if necessary pursuant to the provisions of Section 10.10(b) of the Credit Agreement, by the Borrower;

 (b) receipt by the Administrative Agent from Assignor of a fee of Three Thousand Five Hundred Dollars ($3,500), if required
by Section 10.10(d) of the Credit Agreement; 

  
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 (c) receipt by the Administrative Agent from Assignee of an administrative questionnaire, or
other similar document, which shall include (i) the address for notices under the Credit Agreement, (ii) the address of its Lending Office, (iii) wire transfer instructions for delivery of funds by the Administrative Agent, and
(iv) such other information as the Administrative Agent shall request; and 
 (d) receipt by the Administrative Agent from
Assignor or Assignee of any other information required pursuant to Section 10.10 of the Credit Agreement or otherwise necessary to complete the transaction contemplated hereby. 

4. Payment Obligations. In consideration for the sale and assignment of Loans hereunder, Assignee shall pay to Assignor, on the
Assignment Effective Date, the amount agreed to by Assignee and Assignor. Any interest, fees and other payments accrued prior to the Assignment Effective Date with respect to the Assigned Amount shall be for the account of Assignor. Any interest,
fees and other payments accrued on and after the Assignment Effective Date with respect to the Assigned Amount shall be for the account of Assignee. Each of Assignor and Assignee agrees that it will hold in trust for the other party any interest,
fees or other amounts which it may receive to which the other party is entitled pursuant to the preceding sentence and to pay the other party any such amounts which it may receive promptly upon receipt thereof. 

5. Credit Determination; Limitations on Assignor’s Liability. Assignee represents and warrants to Assignor, the Borrower, the
Administrative Agent and the Lenders (a) that it is capable of making and has made and shall continue to make its own credit determinations and analysis based upon such information as Assignee deemed sufficient to enter into the transaction
contemplated hereby and not based on any statements or representations by Assignor; (b) Assignee confirms that it meets the requirements to be an assignee as set forth in Section 10.10 of the Credit Agreement; (c) Assignee confirms
that it is able to fund the Loans and the Letters of Credit as required by the Credit Agreement; (d) Assignee agrees that it will perform in accordance with their terms all of the obligations which by the terms of the Credit Agreement and the
Related Writings are required to be performed by it as a Lender thereunder; and (e) Assignee represents that it has reviewed each of the Loan Documents. It is understood and agreed that the assignment and assumption hereunder are made without
recourse to Assignor and that Assignor makes no representation or warranty of any kind to Assignee and shall not be responsible for (i) the due execution, legality, validity, enforceability, genuineness, sufficiency or collectability of the
Credit Agreement or any Related Writings, (ii) any representation, warranty or statement made in or in connection with the Credit Agreement or any of the Related Writings, (iii) the financial condition or creditworthiness of the Borrower
or any Guarantor of Payment, (iv) the performance of or compliance with any of the terms or provisions of the Credit Agreement or any of the Related Writings, (v) the inspection of any of the property, books or records of the Borrower, or
(vi) the validity, enforceability, perfection, priority, condition, value or sufficiency of any collateral securing or purporting to secure the Loans or Letters of Credit. Neither Assignor nor any of its officers, directors, employees, agents
or attorneys shall be liable for any mistake, error of judgment, or action taken or omitted to be taken in connection with the Loans, the Letters of Credit, the Credit Agreement or the Related Writings, except for its or their own gross negligence
or willful misconduct. Assignee appoints the Administrative Agent to take such action as agent on its behalf and to exercise such powers under the Credit Agreement as are delegated to the Administrative Agent by the terms thereof. 

  
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 6. Indemnity. Assignee agrees to indemnify and hold Assignor harmless against any and
all losses, cost and expenses (including, without limitation, attorneys’ fees) and liabilities incurred by Assignor in connection with or arising in any manner from Assignee’s performance or non-performance of obligations assumed under
this Assignment Agreement. 
 7. Subsequent Assignments. After the Assignment Effective Date, Assignee shall have the
right, pursuant to Section 10.10 of the Credit Agreement, to assign the rights which are assigned to Assignee hereunder, provided that (a) any such subsequent assignment does not violate any of the terms and conditions of the Credit
Agreement, any of the Related Writings, or any law, rule, regulation, order, writ, judgment, injunction or decree and that any consent required under the terms of the Credit Agreement or any of the Related Writings has been obtained, (b) the
assignee under such assignment from Assignee shall agree to assume all of Assignee’s obligations hereunder in a manner satisfactory to Assignor, and (c) Assignee is not thereby released from any of its obligations to Assignor hereunder.

 8. Reductions of Aggregate Amount of Commitments. If any reduction in the Total Commitment Amount occurs between the
date of this Assignment Agreement and the Assignment Effective Date, the percentage of the Total Commitment Amount assigned to Assignee shall remain the percentage specified in Section 1 hereof and the dollar amount of the Commitment of
Assignee shall be recalculated based on the reduced Total Commitment Amount. 
 9. Acceptance of the Administrative Agent;
Notice by Assignor. This Assignment Agreement is conditioned upon the acceptance and consent of the Administrative Agent and, if necessary pursuant to Section 10.10 of the Credit Agreement, upon the acceptance and consent of the Borrower;
provided that the execution of this Assignment Agreement by the Administrative Agent and, if necessary, by the Borrower is evidence of such acceptance and consent. 
 10. Entire Agreement. This Assignment Agreement embodies the entire agreement and understanding between the parties hereto and supersedes all prior agreements and understandings between the parties
hereto relating to the subject matter hereof. 
 11. Governing Law. This Assignment Agreement shall be governed by the
laws of the State of Ohio, without regard to conflicts of laws. 
 12. Notices. Notices shall be given under this
Assignment Agreement in the manner set forth in the Credit Agreement. For the purpose hereof, the addresses of the parties hereto (until notice of a change is delivered) shall be the address set forth under each party’s name on the signature
pages hereof. 
 13. Counterparts. This Assignment Agreement may be executed in any number of counterparts, by different
parties hereto in separate counterparts and by facsimile signature, each of which when so executed and delivered shall be deemed to be an original and all of which taken together shall constitute but one and the same agreement. 

  
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 JURY TRIAL WAIVER. EACH OF THE UNDERSIGNED, TO THE EXTENT PERMITTED BY LAW, WAIVES
ANY RIGHT TO HAVE A JURY PARTICIPATE IN RESOLVING ANY DISPUTE, WHETHER SOUNDING IN CONTRACT, TORT, OR OTHERWISE, AMONG THE ADMINISTRATIVE AGENT, ANY OF THE LENDERS, AND THE BORROWER, OR ANY THEREOF, ARISING OUT OF, IN CONNECTION WITH, RELATED TO, OR
INCIDENTAL TO THE RELATIONSHIP ESTABLISHED AMONG THEM IN CONNECTION WITH THIS INSTRUMENT OR ANY NOTE OR OTHER AGREEMENT, INSTRUMENT OR DOCUMENT EXECUTED OR DELIVERED IN CONNECTION THEREWITH OR THE TRANSACTIONS RELATED HERETO. 

IN WITNESS WHEREOF, the parties hereto have executed this Assignment Agreement by their duly authorized officers as of the date first
above written. 
  

											
		  		  		  		  	[NAME OF THE ASSIGNOR]
	 Address:
	  	 	  	 	  		  	 	  	 
		  	 	  	 	  		  		  	
		  	 Attn:
	  	 	  		  	By:	  	 
		  	 Phone:
	  	 	  		  	Name:	  	 
		  	 Fax:
	  	 	  		  	Title:	  	 

  

											
		  		  		  		  	[NAME OF THE ASSIGNOR]
	 Address:
	  	 	  	 	  		  	 	  	 
		  	 	  	 	  		  		  	
		  	 Attn:
	  	 	  		  	By:	  	 
		  	 Phone:
	  	 	  		  	Name:	  	 
		  	 Fax:
	  	 	  		  	Title:	  	 

  

			
	 Accepted and Consented to this
            day
 of
            , 20    :
	  	 Accepted and Consented to this          day

of             , 20        :


  

									
	 KEYBANK NATIONAL ASSOCIATION

    as the Administrative Agent
	  		  	[SYKES ENTERPRISES, INCORPORATED]
		  		  		  		  	
		  		  		  	By:	  	 
	 By:
	  	 	  		  	Name:	  	 
	 Name:
	  	 	  		  	Title:	  	 
	 Title:
	  	 	  		  		  	


  
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 ANNEX 1 
 TO 
 ASSIGNMENT AND ACCEPTANCE AGREEMENT 

On and after the Assignment Effective Date, after giving effect to all other assignments being made by Assignor on the Assignment
Effective Date, the Commitment of Assignee, and, if this is less than an assignment of all of Assignor’s interest, Assignor, shall be as follows: 
  

	I.	INTEREST BEING ASSIGNED TO ASSIGNEE 

  

					
	        A. Assigned Percentage	  	            %
		
	        B. Assigned Amount	  	$            

  

	II.	ASSIGNEE’S COMMITMENT (as of the Assignment Effective Date) 

  

					
	        A. Assignee’s Commitment Percentage	  	
	            under the Credit Agreement	  	            %

  

					
	        B. Assignee’s Commitment Amount under	  	
	            the Credit Agreement	  	$            

  

	III.	ASSIGNOR’S COMMITMENT (as of the Assignment Effective Date) 

  

					
	        A. Assignor’s Commitment Percentage	  	
	            under the Credit Agreement 	  	            %

  

					
	        B. Assignor’s Commitment Amount	  	
	            under the Credit Agreement	  	$            


  
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 EXHIBIT F 
 MANDATORY COSTS 
  

	1.	The Mandatory Cost is an addition to the interest rate to compensate Lenders for the cost of compliance with (a) the requirements of the Bank of England and/or the
Financial Services Authority (or, in either case, any other authority which replaces all or any of its functions) or (b) the requirements of the European Central Bank. 


 

	2.	On the first day of each Interest Period (or as soon as possible thereafter) the Administrative Agent shall calculate, as a percentage rate, a rate (the
“Additional Cost Rate”) for each Lender, in accordance with the paragraphs set out below. The Mandatory Cost will be calculated by the Administrative Agent as a weighted average of the relevant Lenders’ Additional Cost Rates
(weighted in proportion to the percentage participation of each such Lender in the relevant LIBOR Fixed Rate Loan) and will be expressed as a percentage rate per annum. 


 

	3.	The Additional Cost Rate for any Lender lending from a Facility Office in a Participating Member State will be the percentage notified by that Lender to the
Administrative Agent. This percentage will be certified by that Lender in its notice to the Administrative Agent to be its reasonable determination of the cost (expressed as a percentage of that Lender’s participation in all LIBOR Fixed Rate
Loans made from that Facility Office) of complying with the minimum reserve requirements of the European Central Bank in respect of loans made from that Facility Office. 


 

	4.	The Additional Cost Rate for any Lender lending from a Facility Office in the United Kingdom will be calculated by the Administrative Agent as follows:


  

	 	(a)	in relation to a LIBOR Fixed Rate Loan in Pounds Sterling: 

  


	 	



  	per cent. per annum 

  

	 	(b)	in relation to a LIBOR Fixed Rate Advance in any currency other than Pounds Sterling: 


 


	 	



  	per cent. per annum. 

 Where:

  

	 	A	is the percentage of Eligible Liabilities (assuming these to be in excess of any stated minimum) which that Lender is from time to time required to maintain as an
interest free cash ratio deposit with the Bank of England to comply with cash ratio requirements. 

  

	 	B	is the percentage rate of interest (excluding the Applicable Margin and the Mandatory Cost and, if the LIBOR Fixed Rate Loan is an Unpaid Sum, the additional rate of
interest specified in Section 2.3(c) of the Credit Agreement) payable for the relevant Interest Period on the LIBOR Fixed Rate Loan. 


  
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	 	C	is the percentage (if any) of Eligible Liabilities which that Lender is required from time to time to maintain as interest bearing Special Deposits with the Bank of
England. 

  

	 	D	is the percentage rate per annum payable by the Bank of England to that Lender on interest bearing Special Deposits. 


 

	 	E	is designed to compensate relevant Lenders for amounts payable under the Fees Rules and is calculated by the Administrative Agent as being the average of the most
recent rates of charge supplied by the relevant Lenders to the Administrative Agent pursuant to paragraph 7 below and expressed in pounds per £1,000,000. 


 

	5.	For the purposes of this Schedule: 

  

	 	(a)	“Eligible Liabilities” and “Special Deposits” have the meanings given to them from time to time under or pursuant to the Bank of England Act 1998 or
(as may be appropriate) by the Bank of England; 

  

	 	(b)	“Facility Office” means the office or offices notified by a Lender to the Administrative Agent in writing on or before the date it becomes a Lender (or,
following that date, by not less than five Business Days’ written notice) as the office or offices through which it will perform its obligations under the Credit Agreement; 


 

	 	(c)	“Fees Rules” means the rules on periodic fees contained in the Financial Services Authority Fees Manual or such other law or regulation as may be in force
from time to time in respect of the payment of fees for the acceptance of deposits; 

  

	 	(d)	“Fee Tariffs” means the fee tariffs specified in the Fees Rules under the activity group A.1 Deposit acceptors (ignoring any minimum fee or zero rated fee
required pursuant to the Fees Rules but taking into account any applicable discount rate); 

  

	 	(e)	“Tariff Base” has the meaning given to it in, and will be calculated in accordance with, the Fees Rules; 


 

	 	(f)	“Participating Member State”“ means any member state of the European Communities that adopts or has adopted the euro as its lawful currency in accordance
with legislation of the European Community relating to Economic and Monetary Union; and 

  

	 	(g)	“Unpaid Sum” means any sum due and payable but unpaid by the Borrower under the Loan Documents. 


  
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	6.	In application of the above formulae, A, B, C and D will be included in the formulae as percentages (i.e. 5 percent will be included in the formula as 5 and not as
0.05). A negative result obtained by subtracting D from B shall be taken as zero. The resulting figures shall be rounded to four decimal places. 

  

	7.	If requested by the Administrative Agent, each relevant Lender shall, as soon as practicable after publication by the Financial Services Authority, supply to the
Administrative Agent, the rate of charge payable by that Lender to the Financial Services Authority pursuant to the Fees Rules in respect of the relevant financial year of the Financial Services Authority (calculated for this purpose by that Lender
as being the average of the Fee Tariffs applicable to that Lender for that financial year) and expressed in pounds per £1,000,000 of the Tariff Base of that Lender. 


 

	8.	Each Lender shall supply any information required by the Administrative Agent for the purpose of calculating its Additional Cost Rate. In particular, but without
limitation, each Lender shall supply the following information on or prior to the date on which it becomes a Lender: 

  

	 	(a)	the jurisdiction of its Facility Office; and 

  

	 	(b)	any other information that the Administrative Agent may reasonably require for such purpose. 


Each Lender shall promptly notify the Administrative Agent of any change to the information provided by it pursuant to this paragraph.

  

	9.	The percentages of each Lender for the purpose of A and C above and the rates of charge of each Lender for the purpose of E above shall be determined by the
Administrative Agent based upon the information supplied to it pursuant to paragraphs 7 and 8 above and on the assumption that, unless a Lender notifies the Administrative Agent to the contrary, each Lender’s obligations in relation to cash
ratio deposits and Special Deposits are the same as those of a typical bank from its jurisdiction of incorporation with a Facility Office in the same jurisdiction as its Facility Office. 


 

	10.	The Administrative Agent shall have no liability to any person if such determination results in an Additional Cost Rate which over or under compensates any Lender and
shall be entitled to assume that the information provided by any Lender pursuant to paragraphs 3, 7 and 8 above is true and correct in all respects. 

  

	11.	The Administrative Agent shall distribute the additional amounts received as a result of the Mandatory Cost to the Lenders on the basis of the Additional Cost Rate for
each Lender based on the information provided by each Lender pursuant to paragraphs 3, 7 and 8 above. 


  
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	12.	Any determination by the Administrative Agent pursuant to this Schedule in relation to a formula, the Mandatory Cost, an Additional Cost Rate or any amount payable to a
Lender shall, in the absence of manifest error, be conclusive and binding on all Parties. 

  

	13.	The Administrative Agent may from time to time, after consultation with the Borrower and the relevant Lenders, determine and notify to all parties hereto any amendments
which are required to be made to this Schedule in order to comply with any change in law, regulation or any requirements from time to time imposed by the Bank of England, the Financial Services Authority or the European Central Bank (or, in any
case, any other authority which replaces all or any of its functions) and any such determination shall, in the absence of manifest error, be conclusive and binding on all parties hereto. 


  
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