35576 Federal Register / Vol. 87, No. 112 / Friday, June 10, 2022 / Notices 

Persons who are deaf or hard of 

hearing (TTY users) can contact IMLS at 

202–207–7858 via 711 for TTY-Based 

Telecommunications Relay Service. 

FOR FURTHER INFORMATION CONTACT: Teri 

DeVoe, Associate Deputy Director for 

Grants to States, Institute of Museum 

and Library Services, 955 L’Enfant Plaza 

North SW, Suite 4000, Washington, DC 

20024–2135. Ms. DeVoe can be reached 

by telephone at 202–653–2135, or by 

email at tdevoe@imls.gov. Persons who 

are deaf or hard of hearing (TTY users) 

can contact IMLS at 202–207–7858 via 

711 for TTY-Based Telecommunications 

Relay Service. 

SUPPLEMENTARY INFORMATION: IMLS is 

particularly interested in public 

comments that help the agency to: 

• Evaluate whether the proposed 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information will have 

practical utility; 

• Evaluate the accuracy of the 

agency’s estimate of the burden of the 

proposed collection of information 

including the validity of the 

methodology and assumptions used; 

• Enhance the quality, utility, and 

clarity of the information to be 

collected; and 

• Minimize the burden of the 

collection of information on those who 

are to respond, including through the 

use of appropriate automated electronic, 

mechanical, or other technological 

collection techniques, or other forms of 

information technology, e.g., permitting 

electronic submissions of responses. 

I. Background 

The Institute of Museum and Library 

Services is the primary source of 

Federal support for the Nation’s 

libraries and museums. We advance, 

support, and empower America’s 

museums, libraries, and related 

organizations through grant making, 

research, and policy development. To 

learn more, visit www.imls.gov. 

II. Current Actions 

The Grants to States program is the 

largest source of Federal funding 

support for library services in the U.S. 

Using a population-based formula, more 

than $160 million is distributed among 

the State Library Administrative 

Agencies (SLAAs) every year. SLAAs 

are official agencies charged by the 

Library Services and Technology Act 

(20 U.S.C. 9121 and 20 U.S.C. 9141) 

with the extension and development of 

library services, and they are located in 

each of the 50 States of the United 

States, the District of Columbia, the five 

Territories of Guam, American Samoa, 

the Commonwealth of Puerto Rico, the 

Commonwealth of the Northern Mariana 

Islands, and the U.S. Virgin Islands, and 

the three Freely Associated States of 

Federated States of Micronesia, 

Republic of Palau, and the Republic of 

the Marshall Islands. 

IMLS authorizing legislation (20 

U.S.C. 9134) directs State Library 

Administrative Agencies (SLAAs) to 

‘‘independently evaluate, and report to 

the Director regarding, the activities 

assisted under this subchapter, prior to 

the end of the Five-Year Plan.’’ This 

evaluation provides SLAAs an 

opportunity to measure progress in 

meeting the goals set in their approved 

Five-Year Plans with a framework to 

synthesize information across all state 

reports in telling a national story. This 

action is to renew clearance of the 

Guidelines for IMLS Grants to States 

Five-Year Evaluation (2023–2027) for 

the next three years. 

Agency: Institute of Museum and 

Library Services. 

Title: Guidelines for IMLS Grants to 

States Five-Year Evaluation. 

OMB Control Number: 3137–0090. 

Agency Number: 3137. 

Respondents/Affected Public: State 

Library Administrative Agencies. 

Total Estimated Number of Annual 

Respondents: 59. 

Frequency of Response: Once every 

five years. 

Average Hours per Response: 90 

hours. 

Total Estimated Number of Annual 

Burden Hours: 5,310 hours. 

Cost Burden (dollars): $156,220.20. 

Public Comments Invited: Comments 

submitted in response to this Notice 

will be summarized and/or included in 

the request for OMB’s clearance of this 

information collection. 

Dated: June 6, 2022. 

Suzanne Mbollo, 

Grants Management Specialist, Institute of 

Museum and Library Services. 

[FR Doc. 2022–12478 Filed 6–9–22; 8:45 am] 

BILLING CODE 7036–01–P 

OFFICE OF PERSONNEL 

MANAGEMENT 

Submission for Review: CAHPS 

Enrollee Survey 3206–0274–RENEWAL 

AGENCY: Office of Personnel 

Management. 

ACTION: 30-Day notice with request for 

comment. 

SUMMARY: The Office of Personnel 

Management (OPM) offers the general 

public and other Federal agencies the 

opportunity to comment on a proposed 

information collection (ICR) 3206–0274, 

Consumer Assessment of Healthcare 

Providers and Systems (CAHPS®). As 

required by the Paperwork Reduction 

Act of 1995, as amended by the ClingerCohen Act, OPM is soliciting comments 

for this collection. The information 

collection was previously published in 

the Federal Register on February 25, 

2022 allowing for a 60-day public 

comment period. OPM received twentynine comments in response to this 

information collection. The 

organizations that submitted comments 

are the American Association of Nurse 

Practitioners and the Association of 

Federal Health Organizations (AFHO). 

The comments and OPM’s responses are 

in the table. 

DATES: Comments are encouraged and 

will be accepted until July 11, 2022. 

This process is conducted in accordance 

with 5 CFR 1320.1. 

ADDRESSES: Written comments and 

recommendations for the proposed 

information collection should be sent 

within 30 days of publication of this 

notice to www.reginfo.gov/public/do/ 

PRAMain. Find this particular 

information collection by selecting, 

‘‘Currently under 30-day Review—Open 

for Public Comments’’ or by using the 

search function. 

FOR FURTHER INFORMATION CONTACT: To 

request more information on the 

proposed project or to obtain a copy of 

the data collection plans and 

instruments, contact: Michael 

Kaszynski, Senior Policy Analyst at 

michael.kaszynski@opm.gov. Formal 

requests must be in writing. 

SUPPLEMENTARY INFORMATION: The Office 

of Management and Budget is 

particularly interested in comments 

that: 

1. Evaluate whether the proposed 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information will have 

practical utility; 

2. Evaluate the accuracy of the 

agency’s estimate of the burden of the 

proposed collection of information, 

including the validity of the 

methodology and assumptions used; 

3. Enhance the quality, utility, and 

clarity of the information to be 

collected; and 

4. Minimize the burden of the 

collection of information on those who 

are to respond, including through the 

use of appropriate automated, 

electronic, mechanical, or other 

technological collection techniques or 

other forms of information technology, 


jspears on DSK121TN23PROD with NOTICES1
Federal Register / Vol. 87, No. 112 / Friday, June 10, 2022 / Notices 35577 

e.g., permitting electronic submissions 

of responses. 

Analysis 

Frequency: Annually. 

Affected Public: Federal Employees 

and Retirees. 

Number of Respondents: 73,505. 

Estimated Time per Respondent: 15 

minutes. 

Total Burden Hours: 18,376 hours. 

U.S. Office of Personnel Management. 

Kellie Cosgrove Riley, 

Director, Office of Privacy and Information 

Management. 

OPM RESPONSE TO COMMENTS FOR THE CAHPS ENROLLEE SURVEY 3206–0274—RENEWAL

Public/individual 

comments Section/issue Comment Decision Reasoning 

American Association 

of Nurse Practitioners (AANP).

Requested that OPM amend the survey by 

changing the word ‘‘doctor’’ to ‘‘health 

care provider’’ throughout the instrument 

and clarify that nurse practitioners are included in that definition.

OPM determined that 

this feedback does 

not necessitate a 

change to the 30- 

day notice.

As the Agency for Healthcare Research and 

Quality (AHRQ) is the survey steward, 

comments related to survey format or 

questioning clarity should be directed to 

https://www.ahrq.gov/cahps/surveys-guidance/index.html. 

The following section includes recommendations and responses from the Association of Federal Health Organizations (AFHO). 

The Association of 

Federal Health Organizations (AFHO).

Time Burden Estimate • AFHO members generally agree with the 

assessment of 15 minutes per response 

time adding to 18,376 hours for 73,505 

total respondents. AFHO members note 

that the CAHPS survey response time is 

evidence-based; however, response time 

may vary by the respondent, by administration method, and by a respondent’s decision to not respond at all. In addition, 

the burden assessment may not reflect 

the experience of members with a language barrier.

OPM determined that 

this feedback does 

not necessitate a 

change to the 30- 

day notice.

The comments indicate a general agreement with the estimate. 

The CAHPS Survey 

Instrument.

• OPM should support refining and streamlining questions to be more direct and 

clearer, as well as, actionable for managed care companies/PPOs.

Æ For example, questions evaluating 

provider interface with members are 

not directly actionable by plans, while 

questions related to member website 

interface with plan operations or 

tools, such as the provider directory 

or member website are actionable by 

plans.

• OPM determined 

that this feedback 

does not necessitate a change to 

the 30-day notice. 

As OPM is not the 

survey steward, we 

cannot make 

changes to the 

CAHPS Health Plan 

Survey 5.1H, Adult 

Version.

• OPM asks Carriers to implement the 

CAHPS survey as part of OPM’s Plan 

Performance Assessment (PPA) annual 

process to assess the customer experience. As AHRQ is the survey steward, 

comments related to survey format or 

question clarity should be directed to 

https://www.ahrq.gov/cahps/surveys-guidance/index.html. 

• OPM understands that Carriers have the 

best information available in relation to the 

language needs of their members. Questions related to survey translation should 

be directed to AHRQ. AHRQ provides additional information on CAHPS translation 

services Guidelines for Translating 

CAHPS® Surveys | Agency for Healthcare 

Research and Quality (ahrq.gov). 

• Some AFHO members assert that CAHPS 

is a lengthy survey which may contribute 

to a drop in response rates. As many of 

the topical areas in CAHPS are unlikely to 

change year-over-year, it may be possible 

to shorten the CAHPS survey by administering only one topical area per year to 

boost response rates, lessen burden, and 

generate a cycle for measuring both relative levels of satisfaction and impact of 

improvement activities. The questions 

would be rotated from year to year to 

allow all questions to be surveyed 

cyclically.

• OPM should identify and share with carriers the preferred language of each 

FEHB member to support survey translation prioritization and to tailor the distribution of appropriate surveys through 

CAHPS vendors.

• OPM should arrange for standardizing 

translations of the CAHPS surveys to 

avoid potential inconsistencies in messaging (i.e., having AHRQ perform translations for consistency in structure and 

messaging across health plans distributing 

surveys in other languages versus health 

plans following recommendations to generate surveys in a variety of languages 

themselves).


jspears on DSK121TN23PROD with NOTICES1
35578 Federal Register / Vol. 87, No. 112 / Friday, June 10, 2022 / Notices 

OPM RESPONSE TO COMMENTS FOR THE CAHPS ENROLLEE SURVEY 3206–0274—RENEWAL—Continued 

Public/individual 

comments Section/issue Comment Decision Reasoning 

• Several AFHO members service plan 

members living in other countries where 

language and terminology used in CAHPS 

may not be as common making it challenging to track actionable responses via 

CAHPS data.

• The anonymity of CAHPS data, while purposeful for the survey intent, does impose 

a challenge to implementing targeted 

member experience improvement; therefore, some plans assume an added burden in coordinating independent target assessments. In terms of the actionability of 

CAHPS information for the health plan.

• Some AFHO members recommend integrating open-ended comments in the 

CAHPS survey as the high-level nature of 

the CAHPS survey presents a challenge 

to actionability.

• Several of the questions in the survey are 

related to provider behavior versus health 

plan behavior, which is not as directly actionable.

CAHPS Survey Data 

Collection.

• OPM should encourage efforts to promote 

email and text-based member outreach to 

increase digital survey responses and improve response rates for more complete 

data collection.

• FEHB members are more receptive to 

completing a paper or online survey as 

opposed to a telephone-administered survey which may take longer to complete.

• OPM determined 

that this feedback 

does not necessitate a change to 

the 30-day notice. 

As OPM is not the 

survey steward, we 

cannot make 

changes to the 

CAHPS Health Plan 

Survey 5.1H, Adult 

Version administration guidelines.

• Multiple survey methodologies are allowed 

under AHRQ and NCQA guidelines and 

OPM does not have any jurisdiction in this 

arena. Feedback related to survey administration should be directed to NCQA and 

AHRQ as they Oversee the survey data 

collection guidelines. 

• AFHO recommends inviting sampled individuals to participate in CAHPS via email 

or text, when possible.

• If outreach transitions to digital and text, 

then carriers should have the option of 

forgoing mail outreach as this is cost prohibitive.

• More research is still needed to better understand the effect of email or text outreach on burden. In terms of CAHPS administrative burden on carriers, AFHO 

members have experienced challenges 

with survey distribution and collection.

• In terms of CAHPS administrative burden 

on carriers, AFHO members have experienced challenges with survey distribution 

and collection.

• AFHO members shared COVID–19 pandemic-related supply chain disruptions in 

acquiring mailing materials for CAHPS.

• The two-week telephone interview field 

period presents a challenge as it requires 

a large volume of interviews to be conducted in a short timeframe, and at times 

a member may have already completed a 

paper survey when they are called, but 

the health plan had not received it yet, 

due to mail delays.


jspears on DSK121TN23PROD with NOTICES1
Federal Register / Vol. 87, No. 112 / Friday, June 10, 2022 / Notices 35579 

OPM RESPONSE TO COMMENTS FOR THE CAHPS ENROLLEE SURVEY 3206–0274—RENEWAL—Continued 

Public/individual 

comments Section/issue Comment Decision Reasoning 

Feedback Related to 

Data Use.

• CAHPS provides a standardized method 

of measuring and understanding member 

experience which is a key component of 

health plan performance, as well as any 

opportunities to improve member experience. AFHO members have indicated that 

information collected from CAHPS has 

limited practical utility.

• The FEHB serves an aging demographic. 

To ensure the accessibility of CAHPS for 

older populations, OPM should take FEHB 

demographics into account as changes to 

survey processes or guidelines may pose 

a challenge to members’ ability to complete the survey.

• OPM should provide carriers with an understanding of how OPM’s Plan Performance Assessment (PPA) program uses 

CAHPS data to improve carrier performance, given that CAHPS is a randomly 

sampled survey with subject responses 

provided based on each respondent’s interpretation of the questions.

• OPM determined 

that this feedback 

does not necessitate a change to 

the 30-day notice.

• OPM understands that the practicality of 

CAHPS data is determined individually by 

each FEHB Carrier as they use customer 

satisfaction data for planning in conjunction with other measures that they collect 

to assess the customer experience. OPM 

continues to explore other strategies to 

measure customer service. At this time, 

OPM has not found a suitable replacement that meets the PPA methodology 

criteria. 

• OPM reviews CAHPS demographics during the annual data evaluation. This information is reviewed internally and not 

available for public distribution. 

• OPM relies on Carriers to make determinations on improving Carrier performance as they have the best understanding 

of their member population, benefit design, and operating environment. 

• OPM has hosted a PPA Best Practice 

Workgroup presentation on methods 

FEHB Carriers have employed to improve 

on select CAHPS measures. Workgroup 

presentations are intended to give insight 

into successful quality improvement efforts 

on specific topics for FEHB Carriers. It is 

not meant to dictate any business activities. The PPA Best Practices Workgroup 

is a forum to allow for open dialogue and 

idea sharing among FEHB Carriers. 

Feedback Related to 

Data Distribution.

• To improve the actionability of collected 

data, OPM should create and share a demographic analysis of all CAHPS surveys 

collected by OPM from year to year. This 

analysis would allow OPM, carriers and 

the public to understand better FEHB 

member demographics, such as geography and enrollment type. Specifically, 

the analysis would offer an opportunity for 

carriers to identify the demographic aggregations that would be most meaningful in 

assessing member experience for actionable quality improvement.

• OPM determined 

that this feedback 

does not necessitate a change to 

the 30-day notice. 

As OPM is not the 

survey steward, we 

cannot make 

changes to the 

CAHPS Health Plan 

Survey 5.1H, Adult 

Version administration guidelines.

• OPM understands that FEHB Carriers 

have access to the demographic breakdown of their own member population. At 

this time, OPM does not intend to share 

demographic data from CAHPS across 

FEHB Carriers. 

• OPM should share FEHB member race, 

ethnicity, and gender identity with carriers 

to optimize diverse member data representation in the CAPHS surveys.

Feedback Related to 

PPA Methodology.

• OPM should consider whether there is an 

opportunity to better align the PPA with 

National Committee for Quality Assurance 

(NCQA) Ratings and Accreditation where 

similar information is also being collected.

• AFHO members also encourage better 

alignment with NCQA and OPM in tracking CAHPS improvement as part of NCQA 

accreditation.

• OPM determined 

that this feedback 

does not necessitate a change to 

the 30-day notice.

• OPM continues to explore other strategies 

to measure customer service. At this time, 

OPM has not found a suitable replacement that meets the PPA methodology 

criteria. 

• The PRA request was not a vehicle to 

provide feedback on PPA methodology. 

To provide methodology feedback, please 

email FEHBPerformance@opm.gov. 

• Reporting on the percentage of members 

who indicate a rating of 9–10 on rating 

items versus the percentage of members 

who indicate a rating of 8–10, to better 

align with NCQA ratings or transition to 

the use of NCQA ratings for OPM purposes to reduce duplication of efforts.

• Extending the review timeline for CAHPS 

performance data.

• Allowing for the review of all FEHB plan 

CAHPS reports from the past two measurement years rather than one measurement year to better assess the actual impact of improvement plans using CAHPS 

survey data.

• Will the Net Promoter Score (NPS) referenced in Carrier Letter 2018–07 will receive further discussion as a potential replacement for CAHPS?.


jspears on DSK121TN23PROD with NOTICES1
35580 Federal Register / Vol. 87, No. 112 / Friday, June 10, 2022 / Notices 

1See Docket No. RM2018–3, Order Adopting 

Final Rules Relating to Non-Public Information, 

June 27, 2018, Attachment A at 19–22 (Order No. 

4679). 

1Notice of the United States Postal Service of 

Filing Modifications to Rates Under Inbound 

Competitive Multi-Service IRA–USPS II Agreement 

with Materials Filed Under Seal, June 3, 2022 

(Notice). Docket Nos. MC2010–34 and CP2010–95, 

Order Adding Inbound Competitive Multi-Service 

Agreements with Foreign Postal Service Operators 

1 to the Competitive Product List and Approving 

Included Agreement, September 29, 2010 (Order 

No. 546). 

2Order Approving Additional Inbound 

Competitive Multi-Service Agreement with Foreign 

Postal Operators, December 23, 2021 (Order No. 

6074). 

3Notice of United States Postal Service of Filing 

Functionally Equivalent Inbound Competitive 

Multi-Service Agreement with Foreign Postal 

Operators, December 8, 2021, Attachment 2 at 21– 

23. 

[FR Doc. 2022–12501 Filed 6–9–22; 8:45 am] 

BILLING CODE 6325–63–P 

POSTAL REGULATORY COMMISSION 

[Docket No. CP2021–114] 

New Postal Products 

AGENCY: Postal Regulatory Commission. 

ACTION: Notice. 

SUMMARY: The Commission is noticing a 

recent Postal Service filing for the 

Commission’s consideration concerning 

a negotiated service agreement. This 

notice informs the public of the filing, 

invites public comment, and takes other 

administrative steps. 

DATES: Comments are due: June 14, 

2022. 

ADDRESSES: Submit comments 

electronically via the Commission’s 

Filing Online system at https://

www.prc.gov. Those who cannot submit 

comments electronically should contact 

the person identified in the FOR FURTHER

INFORMATION CONTACT section by 

telephone for advice on filing 

alternatives. 

FOR FURTHER INFORMATION CONTACT: 

David A. Trissell, General Counsel, at 

202–789–6820. 

SUPPLEMENTARY INFORMATION: 

Table of Contents 

I. Introduction 

II. Docketed Proceeding(s) 

I. Introduction 

The Commission gives notice that the 

Postal Service filed request(s) for the 

Commission to consider matters related 

to negotiated service agreement(s). The 

request(s) may propose the addition or 

removal of a negotiated service 

agreement from the market dominant or 

the competitive product list, or the 

modification of an existing product 

currently appearing on the market 

dominant or the competitive product 

list. 

Section II identifies the docket 

number(s) associated with each Postal 

Service request, the title of each Postal 

Service request, the request’s acceptance 

date, and the authority cited by the 

Postal Service for each request. For each 

request, the Commission appoints an 

officer of the Commission to represent 

the interests of the general public in the 

proceeding, pursuant to 39 U.S.C. 505 

(Public Representative). Section II also 

establishes comment deadline(s) 

pertaining to each request. 

The public portions of the Postal 

Service’s request(s) can be accessed via 

the Commission’s website (https://

www.prc.gov). Non-public portions of 

the Postal Service’s request(s), if any, 

can be accessed through compliance 

with the requirements of 39 CFR 

3011.301.1

The Commission invites comments on 

whether the Postal Service’s request(s) 

in the captioned docket(s) are consistent 

with the policies of title 39. For 

request(s) that the Postal Service states 

concern market dominant product(s), 

applicable statutory and regulatory 

requirements include 39 U.S.C. 3622, 39 

U.S.C. 3642, 39 CFR part 3030, and 39 

CFR part 3040, subpart B. For request(s) 

that the Postal Service states concern 

competitive product(s), applicable 

statutory and regulatory requirements 

include 39 U.S.C. 3632, 39 U.S.C. 3633, 

39 U.S.C. 3642, 39 CFR part 3035, and 

39 CFR part 3040, subpart B. Comment 

deadline(s) for each request appear in 

section II. 

II. Docketed Proceeding(s) 

1. Docket No(s): CP2021–114; Filing 

Title: USPS Notice of Amendment to 

Priority Mail Express, Priority Mail & 

First-Class Package Service Contract 74, 

Filed Under Seal; Filing Acceptance 

Date: June 3, 2022; Filing Authority: 39 

CFR 3035.105; Public Representative: 

Jennaca D. Upperman; Comments Due: 

June 14, 2022. 

This Notice will be published in the 

Federal Register. 

Erica A. Barker, 

Secretary. 

[FR Doc. 2022–12582 Filed 6–9–22; 8:45 am] 

BILLING CODE 7710–FW–P 

POSTAL REGULATORY COMMISSION 

[Docket No. CP2022–34; Order No. 6190] 

Inbound Competitive Multi-Service 

Agreements With Foreign Postal 

Operators 

AGENCY: Postal Regulatory Commission. 

ACTION: Notice. 

SUMMARY: The Commission is 

recognizing a recent Postal Service filing 

of a change in certain inbound rates 

under the Competitive Multi-Service 

Agreements with Foreign Postal 

Operators 1 product to be effective 

January 1, 2023. This notice informs the 

public of the filing, invites public 

comment, and takes other 

administrative steps. 

DATES: Comments are due: June 21, 

2022. 

ADDRESSES: Submit comments 

electronically via the Commission’s 

Filing Online system at http://

www.prc.gov. Those who cannot submit 

comments electronically should contact 

the person identified in the FOR FURTHER

INFORMATION CONTACT section by 

telephone for advice on filing 

alternatives. 

FOR FURTHER INFORMATION CONTACT: 

David A. Trissell, General Counsel, at 

202–789–6820. 

SUPPLEMENTARY INFORMATION: 

Table of Contents 

I. Introduction 

II. Commission Action 

III. Ordering Paragraphs 

I. Introduction 

On June 3, 2022, the Postal Service 

filed a notice with the Commission 

pursuant to 39 CFR 3035.105 and Order 

No. 546, giving notice of modifications 

to certain inbound rates under the 

Competitive multi-product 

‘‘Interconnect Remuneration Agreement 

USPS and Specified Postal Operators II’’ 

(IRA–USPS II Agreement).1 The IRA– 

USPS II Agreement is included within 

the Competitive Multi-Service 

Agreements with Foreign Postal 

Operators 1 product.2

Parties to the IRA–USPS II Agreement 

may self-declare their delivery rates 

within defined parameters by 

communicating revised rates to the 

International Post Corporation by July 

15 of the year preceding their 

application.3 The modifications 

proposed in the Notice are intended to 

take effect on January 1, 2023. Notice at 

2. 

Concurrent with the Notice, the Postal 

Service has filed a certified statement 

concerning the modified rates under the 

IRA–USPS II Agreement and supporting 

financial documentation. Id. at 2–3, 

Attachment 1. The Postal Service also 

requests that the Commission continue 

to grant its Application for Non-Public 

Treatment, which was filed with the 


jspears on DSK121TN23PROD with NOTICES1