Twent-first Amendment to the CSG Master Subscriber Management System Agreement



 Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the 
 Redacted Material has been separately filed with the Commission,” and places where
information has been 
 redacted have been marked with (***). 
  
 Exhibit 10.23N 
 TWENTY-FIRST AMENDMENT 
 TO 

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN 
 CSG SYSTEMS, INC. 

AND 

DISH NETWORK L.L.C. 
 This
TWENTY-FIRST AMENDMENT (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and DISH Network L.L.C., a Colorado limited liability company
(“Customer”). This Amendment shall be effective as of the date last signed below (the “Effective Date”). CSG and Customer entered into a certain CSG Master Subscriber Management System (Document #2301656) effective
as of January 1, 2010 (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in
conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the
Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth
in the Agreement shall continue in full force and effect according to their terms. 
 CSG and Customer agree to the following upon the
Effective Date: 
  

			
		
	1. (a)	 	Customer desires to use and CSG agrees to provide CSG
Vantage® Plus Archives. As a result, Schedule A, “SERVICES,” is AMENDED by adding
“CSG Vantage® Plus Archives” to the list of Additional Services and by adding the following
description to Exhibit A-5 to the section titled “Additional Services” as follows:
		
		 	CSG Vantage® Plus Archives. CSG
Vantage Plus® Archives provides report archival storage services through a CSG hosted, browser based
application. CCS®/ACP system generated report images are stored in an archived data store, accessible in HTML,
PDF, and ASCII text formats.
		
	    (b)	 	CSG will begin archiving reports upon Customer’s migration to ACP. Retention is configurable at the report level. Report retention and any special user access requirements will
be defined in the Customer Implementation Specification Sheet (“CISS”) document. Report images from CSG
Vantage® Plus Archives will be available for a period of up to ***** (**) ******, dating from implementation,
after which time the reports will be purged and will be no longer accessible.
		
	    (c)	 	Following implementation of CSG Vantage®
Plus Archives, pursuant to a Statement of Work executed by the parties, CSG’s CD ROM/DVD (“Digital Medium”) archive reports will cease within ***** (*) **** of implementation and the Digital Medium will no longer be
available.
		
	2.	 	As a result, Schedule F, Fees, CSG Services, shall be amended to add a new Section VIII. Entitled “CSG Vantage® Plus Archives” as follows:

 CSG SERVICES 
 VIII. CSG Vantage® Plus Archives 

 

					
	 Description of Item/Unit of Measure
	  	Frequency	  	Fee
	 CSG
Vantage® Plus Archives
	  		  	
	 ******** ************** ***, *** ******* ******
	  	*** ****	  	******
	 ******* ****/******* **** ******* **** *** (**** *)
	  	*** **** *** *******	  	****.**

*** **** **

	 ******* ******** ****** ***** ******* ********* **** (**** *)
	  	******* *** ********	  	******.**
	 ******* ******* **** ****** ***** ******* ********* **** (**** *)
	  	******* *** ********	  	**,***.**

 **** *: *** ***** ***** ** **** ********** **** ** ***** **** *** **** ********** ******** ** *** ********. 









			
	*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.


 

	    	**** *: ******* ******** *** ****** ****** **** ** ******** ******* ** ********* *** ******* ***** **** ***** (**) ****** [*******: ******** ******** *.*
********* ** ******* *** ******** ****** ******* ****** ***** (**) ******. ******** **** ** ******** **,***.** *** **** *****. ** *** ***** ********’* ******* ******** ******* *** (*) *********, ******** **** ** ******** **,***.** ***
***** *** ** ******* ******** ******* ***** (*) *********, $*,***.** *** ***** *** *******, ***. *** ******* ******* ******* *** ** $*,***.** *** *****.  


 

	    	*****: ******* ******** *** ****** ****** **** ** ******** ******* ** ********* *** ****** ****** ******** *** ******* ** ******* ****** ****** *** ********
******* **** ********* (*.*. ***** ******* ***** (*) ****, ****** ******* ******** (**) ****, *** ******* ******* ****** *** (**) ****). 

  

	3.	CSG and Customer agree that CSG shall provide Customer with ** *** ** storage space for Customer’s use at ** **** ******* *** *** *********. ’****
********** ** *** *** *********, *** **** ***** ********* ******** *** *** ******* ***** ** *** *********** **** *** ***** ** *** ********* ** ****.** *** *** *** *****, **, *** **** **, ******** ****** ** ******** ** *** *** ******* ***** ******
*** *** *********. 

 IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly
authorized representatives. 
  

							
	DISH Network l.l.c.	  	CSG SYSTEMS, INC.
				
	By:	 	 /s/ Michael K. McClaskey
	  	By:	 	 /s/ Michael J. Henderson

	Name: Michael K. McClaskey	  	Name: Michael J. Henderson
	Title:   Senior Vice President and Chief Information Officer	  	Title:   EVP Sales & Marketing
	Date:   3/29/12	  	Date:   3/29/12


  
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