[Federal Register Volume 87, Number 99 (Monday, May 23, 2022)]
[Notices]
[Pages 31223-31224]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-11032]


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DEPARTMENT OF ENERGY

 Energy Information Administration


Agency Information Collection Extension

AGENCY: U.S. Energy Information Administration (EIA), U.S. Department 
of Energy (DOE).

ACTION: Notice.

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SUMMARY: EIA submitted an information collection request for extension 
as required by the Paperwork Reduction Act of 1995. The information 
collection requests a three-year extension of its Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery, OMB 
Control Number 1905-0210. This generic clearance enables EIA to collect 
customer and stakeholder feedback from the public on service delivery 
in an efficient and timely manner to ensure that EIA's programs 
effectively meet our customers' needs and to collect feedback on 
improving service delivery to the public.

DATES: Comments on this information collection must be received no 
later than June 22, 2022. Written comments and recommendations for the 
proposed information collection should be sent within 30 days of 
publication of this notice to www.reginfo.gov/public/do/PRAMain. Find 
this particular information collection by selecting ``Currently under 
30-day Review--Open for Public Comments'' or by using the search 
function.

FOR FURTHER INFORMATION CONTACT: If you need additional information, 
contact Gerson Morales, U.S. Energy Information Administration, 
telephone (202) 586-7077, or by email at <a href="/cdn-cgi/l/email-protection#37705245445859197a5845565b524477525e5619505841"><span class="__cf_email__" data-cfemail="10577562637f7e3e5d7f62717c7563507579713e777f66">[email protected]</span></a>.

SUPPLEMENTARY INFORMATION: This information collection request 
contains:
    (1) OMB No.: 1905-0210;
    (2) Information Collection Request Title: Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery;
    (3) Type of Request: Three-year extension without change;
    (4) Purpose: This information collection activity provides a means 
to collect qualitative customer and stakeholder feedback in an 
efficient timely manner, in accordance with the Administration's 
commitment to improving service delivery. Qualitative feedback means 
data that provide useful insights on perceptions and opinions but are 
not statistical surveys that yield quantitative results that can be 
generalized to the population of the study. This feedback provides 
insights into customer or stakeholder perceptions, experiences, and 
expectations. It also provides an early warning of issues with service, 
or focuses attention on areas where communication, training or changes 
in operations might improve the accuracy of data report on survey 
instruments or the delivery of products or services. These collections 
allow for ongoing, collaborative, and actionable communications between 
the agency and its customers and stakeholders. It also allows feedback 
to contribute directly to the improvement of program management. EIA 
will only submit a collection for approval under this generic clearance 
if it meets the following conditions:
    <bullet> Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
    <bullet> Information gathered will not be used for the purpose of 
substantially informing influential policy decisions;
    <bullet> Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study;
    <bullet> The collections are voluntary;
    <bullet> The collections are low-burden for respondents (based on 
considerations of total burden hours, total number of respondents, or 
burden-hours per respondent) and are low-cost for both the respondents 
and the Federal Government;
    <bullet> The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
    <bullet> Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future; and
    <bullet> With the exception of information needed to provide 
remuneration for participants of focus groups and cognitive laboratory 
studies, personally identifiable information (PII) is collected only to 
the extent necessary and is not retained.
    If these conditions are not met, EIA will submit an information 
collection request to OMB for approval through the normal PRA process. 
The solicitation of feedback on Agency Service Delivery includes topics 
such as: Timeliness of publishing, understanding of questions and 
terminology used in EIA products, perceptions on data confidentiality 
and security, appropriateness and relevancy of information published, 
accuracy of information, courtesy, efficiency of service delivery, and 
resolution of issues with service delivery. Responses

[[Page 31224]]

are assessed to plan and inform efforts to improve or maintain the 
quality of service offered to the public. Advances in technology and 
service delivery systems in the private sector, have increased the 
public's expectations of the Government's customer service promise. The 
Federal Government has a responsibility to streamline and make more 
efficient its service delivery to better serve the public.
    (5) Annual Estimated Number of Respondents: 80,600;
    (6) Annual Estimated Number of Total Responses: 80,600;
    (7) Annual Estimated Number of Burden Hours: 8,600;
    (8) Annual Estimated Reporting and Recordkeeping Cost Burden: 
$717,068 (8,600 annual burden hours multiplied by $83.38 per hour). EIA 
estimates that respondents will have no additional costs associated 
with the surveys other than the burden hours and the maintenance of the 
information during the normal course of business.
    Statutory Authority: Executive Order 12,862 (1993) and Executive 
Order 13,571 (2011).

    Signed in Washington, DC, on May 18, 2022.
Samson Adeshiyan,
Director, Office of Statistical Methods and Research, U.S. Energy 
Information Administration.
[FR Doc. 2022-11032 Filed 5-20-22; 8:45 am]
BILLING CODE 6450-01-P


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