[Federal Register Volume 87, Number 100 (Tuesday, May 24, 2022)]
[Notices]
[Pages 31536-31537]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-11147]


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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No. CFPB-2022-0030]


Agency Information Collection Activities: Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (CFPB or Bureau) requests the 
extension of the Office of Management and Budget's (OMB's) approval of 
the existing information collection titled, ``Consumer Complaint Intake 
System Company Portal Boarding Form,'' approved under OMB Control 
Number 3170-0054.

DATES: Written comments are encouraged and must be received on or 
before June 23, 2022 to be assured of consideration.

ADDRESSES: Written comments and recommendations for the proposed 
information collection should be sent within 30 days of publication of 
this notice to www.reginfo.gov/public/do/PRAMain. Find this particular 
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. In general, 
all comments received will become public records, including any 
personal information provided. Sensitive personal information, such as 
account numbers or Social Security numbers, should not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at 
www.regulations.gov. Requests for additional information should be 
directed to Anthony May, Paperwork Reduction Act Officer, at (202) 841-
0544, or email: <a href="/cdn-cgi/l/email-protection#de9d988e9c818e8c9f9ebdb8aebcf0b9b1a8"><span class="__cf_email__" data-cfemail="0c4f4a5c4e535c5e4d4c6f6a7c6e226b637a">[email protected]</span></a>. If you require this document in an 
alternative electronic format, please contact 
<a href="/cdn-cgi/l/email-protection#c6858096849987a5a5a3b5b5afa4afaaafb2bf86a5a0b6a4e8a1a9b0"><span class="__cf_email__" data-cfemail="8fccc9dfcdd0ceececeafcfce6ede6e3e6fbf6cfece9ffeda1e8e0f9">[email protected]</span></a>. Please do not submit comments to these 
email boxes.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Consumer Complaint Intake System Company 
Portal Boarding Form.
    OMB Control Number: 3170-0054.
    Type of Review: Extension of a currently approved information 
collection.
    Affected Public: Private sector.
    Estimated Number of Respondents: 400.
    Estimated Total Annual Burden Hours: 85.
    Abstract: Section 1013(b)(3)(A) of the Dodd-Frank Wall Street 
Reform and Consumer Protection Act, Public Law 111-203, requires the 
Bureau to ``facilitate the centralized collection of, monitoring of, 
and response to consumer complaints regarding consumer financial 
products or services.'' \1\ In furtherance of its statutory mandates 
related to consumer complaints, the Bureau utilizes a Consumer 
Complaint Intake System Company Portal Boarding Form (Boarding Form) to 
sign up companies for access to the secure, web-based Company Portal 
(Company Portal). The Company Portal allows companies to view and 
respond to complaints submitted to the Bureau, supports the efficient 
routing of consumer complaints to companies, and enables a timely and 
secure response by companies to the Bureau and consumers.\2\
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    \1\ Codified at 12 U.S.C. 5493(b)(3)(A). See also Dodd-Frank 
Act, section 1034 (discussing responses to consumer complaints), 
codified at 12 U.S.C. 5534; section 1021(c)(2) (noting that one of 
the Bureau's primary functions is ``collecting, investigating, and 
responding to consumer complaints''), codified at 12 U.S.C. 
5511(c)(2).
    \2\ In addition to the Boarding Form for companies, the Bureau 
utilizes separate OMB-approved forms to board government agencies 
and congressional offices onto their own distinct portals to access 
certain complaint information through OMB Control Number 3170-0057 
(Consumer Response Government and Congressional Boarding Forms; 
expires 6/30/2022).
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    Request for Comments: The Bureau published a 60-day Federal 
Register notice on 1/28/2022 (87 FR 4570) under Docket Number: CFPB-
2022-0005. The Bureau is soliciting comments on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information will 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this

[[Page 31537]]

notice will be submitted to OMB as part of its review of this request. 
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All comments will become a matter of public record.

Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2022-11147 Filed 5-23-22; 8:45 am]
BILLING CODE 4810-AM-P


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