30000 Federal Register / Vol. 87, No. 95 / Tuesday, May 17, 2022 / Notices 

1Under BIL, ‘‘State’’ is defined as each of the 50 

States, District of Columbia, the Commonwealth of 

Puerto Rico, the U.S. Virgin Islands, Guam, 

American Samoa, the Commonwealth of Northern 

Mariana Islands and the Secretary of the Interior, 

acting on behalf of an Indian Tribe. See Public Law 

117–58, 24108(d)(1)(A). 2 § 24108(d)(3)(C). 

from the public to better inform its 

decision-making process. DOT posts 

these comments, without edit, including 

any personal information the 

commenter provides, to 

www.regulations.gov, as described in 

the system of records notice (DOT/ALL– 

14 FDMS), which can be reviewed at 

www.transportation.gov/privacy. In 

order to facilitate comment tracking and 

response, the Agency encourages 

commenters to provide their name, or 

the name of their organization; however, 

submission of names is completely 

optional. Whether or not commenters 

identify themselves, all timely 

comments will be fully considered. 

Docket: For access to the docket to 

read background documents or 

comments received, go to 

www.regulations.gov, or the street 

address listed above. To be sure 

someone is there to help you, please call 

(202) 366–9332 before coming. Follow 

the online instructions for accessing the 

dockets. 

FOR FURTHER INFORMATION CONTACT: For 

technical issues, you may contact Ms. 

Barbara Rhea, State Data Reporting 

Systems Division Chief, NHTSA (phone: 

202–366–2714) or you may send an 

email to Ms. Rhea at Barbara.rhea@

dot.gov. Address: National Highway 

Traffic Safety Administration, U.S. 

Department of Transportation, 1200 

New Jersey Avenue SE, West Building, 

Washington, DC 20590. 

SUPPLEMENTARY INFORMATION: On April 

29, 2022, pursuant to Section 24108(d) 

of the Infrastructure Investment and 

Jobs Act, NHTSA published an RFI 

notice seeking comment on its plans to 

develop a new State electronic data 

collection program that requires NHTSA 

to develop and implement a new 

discretionary grant program. The new 

grant program is to provide support to 

States to upgrade and standardize their 

State crash data systems to enable 

electronic data collection, intrastate data 

sharing, and electronic data transfer to 

NHTSA. The new program will increase 

the accuracy, timeliness, and 

accessibility of the data including data 

relating to fatalities involving 

vulnerable road users to States and 

NHTSA. See Public Law 117–58, 

24108(d)(3), 135 Stat 429. Eligible 

States 1 may use these grants for the 

costs of equipment to upgrade a 

statewide crash data repository; 

adoption of electronic crash reporting 

by law enforcement agencies and 

increasing alignment of State crash data 

with the latest Model Minimum 

Uniform Crash Criteria.2 This notice 

requests information from interested 

parties, including State crash data 

owners, highway safety offices, law 

enforcement, and other stakeholders to 

assist NHTSA in the development of a 

new State electronic data collection 

program that supports State crash data 

system improvements, enhances 

NHTSA’s National Center for Statistics 

and Analysis (NCSA) data infrastructure 

where these data will be stored, and 

shares a subset of the resulting data with 

the public. NHTSA plans to utilize the 

information provided under this RFI 

notice to enhance and support the 

development of the State electronic data 

collection discretionary grant program. 

The comment period for the RFI notice 

was scheduled to end on May 31, 2022. 

Comment Period Extension Requests 

The Governors Highway Safety 

Association (GHSA) requested a 60-day 

extension of the comment period. The 

requestor states that the RFI notice 

addresses several complex topics that 

would require conducting in-depth 

review and analysis to develop 

informed feedback. They suggested the 

additional time would allow them to 

conduct the detailed review of the 

notice and develop appropriate 

responses. The requestor stated that the 

additional time would allow for more 

fully developed feedback to support the 

agency’s next steps. 

Agency Decision 

NHTSA determined that the requestor 

provided sufficient justification for an 

extension, and that the extension is 

consistent with the public interest. 

NHTSA agrees that allowing additional 

time for the public and its stakeholders 

to provide comments to the questions 

raised in the RFI notice would better 

inform NHTSA regarding the various 

program areas and topics discussed in 

the RFI notice. Therefore, NHTSA is 

granting the aforementioned request to 

extend the comment period; however, 

NHTSA is extending it for 45 days. A 

45-day extension appropriately balances 

NHTSA’s interest in providing the 

public with sufficient time to comment 

on the questions raised in the RFI notice 

with its interest to pursue development 

of this program in a timely manner and 

its ability to present proposals at the 

2022 Traffic Records Forum, scheduled 

for August 7–10, 2022. 

Authority: S. 24108, Pub. L. 117–58, 

135 Stat 429; 49 U.S.C. 30166 and 

30182; delegation of authority at 49 CFR 

1.95 and 49 CFR 501.8. 

Chou-Lin Chen, 

Associate Administrator for the National 

Center for Statistics and Analysis. 

[FR Doc. 2022–10510 Filed 5–16–22; 8:45 am] 

BILLING CODE 4910–59–P 

DEPARTMENT OF TRANSPORTATION 

[OMB Control No. 2105–XXXX; Docket No. 

DOT–OST–2020–0084] 

Supplemental Notice of Information 

Collection; Improving Customer 

Experience (OMB Circular A–11, 

Section 280 Implementation) 

AGENCY: Department of Transportation. 

ACTION: Supplemental Notice; request 

for comment. 

SUMMARY: The U.S. Department of 

Transportation has re-initiated OMB 

review of the following proposed 

Information Collection Request 

‘‘Improving Customer Experience (OMB 

Circular A–11, Section 280 

Implementation)’’ for approval under 

the Paperwork Reduction Act (PRA). 

The U.S. Department of Transportation 

previously initiated, but did not 

complete, such review under 85 FR 

64614. 

DATES: Submit comments on or before: 

June 16, 2022. 

ADDRESSES: Submit comments 

identified by Information Collection 

2105–XXXX, Improving Customer 

Experience (OMB Circular A–11, 

Section 280 Implementation), by any of 

the following methods: 

• Federal eRulemaking Portal: 

https://www.regulations.gov. Follow the 

instructions for submitting comments. 

Comments submitted electronically, 

including attachments to https://

www.regulations.gov, will be posted to 

the docket unchanged. 

• Mail: U.S. Department of 

Transportation, Office of the Chief 

Information Officer, 1200 New Jersey 

Avenue SE, Washington, DC 20590. 

ATTN: Chief Data Officer/IC 2105– 

XXXX, Improving Customer Experience 

(OMB Circular A–11, Section 280 

Implementation). 

Instructions: Please submit comments 

only and cite Information Collection 

2105–XXXX, Improving Customer 

Experience (OMB Circular A–11, 

Section 280 Implementation) in all 

correspondence related to this 

collection. To confirm receipt of your 

comment(s), please check 

regulations.gov, approximately two-tothree business days after submission to 

verify posting (except allow 30 days for 


khammond on DSKJM1Z7X2PROD with NOTICES
Federal Register / Vol. 87, No. 95 / Tuesday, May 17, 2022 / Notices 30001 

posting of comments submitted by 

mail). 

FOR FURTHER INFORMATION CONTACT: 

Requests for additional information 

should be directed to Amira Boland, 

Office of Management and Budget, 725 

17th St. NW, Washington, DC 20006, or 

via email to amira.c.boland@

omb.eop.gov. 

SUPPLEMENTARY INFORMATION: 

Title: Improving Customer Experience 

(OMB Circular A–11, Section 280 

Implementation). 

Abstract: A modern, streamlined and 

responsive customer experience means: 

Raising government-wide customer 

experience to the average of the private 

sector service industry; developing 

indicators for high-impact Federal 

programs to monitor progress towards 

excellent customer experience and 

mature digital services; and providing 

the structure (including increasing 

transparency) and resources to ensure 

customer experience is a focal point for 

agency leadership. 

This proposed information collection 

activity provides a means to garner 

customer and stakeholder feedback in 

an efficient, timely manner in 

accordance with the Administration’s 

commitment to improving customer 

service delivery as discussed in Section 

280 of OMB Circular A–11 at https://

www.performance.gov/cx/a11-280.pdf. 

As discussed in OMB guidance, 

agencies should identify their highestimpact customer journeys (using 

customer volume, annual program cost, 

and/or knowledge of customer priority 

as weighting factors) and select 

touchpoints/transactions within those 

journeys to collect feedback. 

These results will be used to improve 

the delivery of Federal services and 

programs. It will also provide 

government-wide data on customer 

experience that can be displayed on 

www.performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

As a general matter, these information 

collections will not result in any new 

system of records containing privacy 

information and will not ask questions 

of a sensitive nature, such as sexual 

behavior and attitudes, religious beliefs, 

and other matters that are commonly 

considered private. 

The U.S. Department of 

Transportation will only submit 

collections if they meet the following 

criteria. 

• The collections are voluntary; 

• The collections are low-burden for 

respondents (based on considerations of 

total burden hours or burden-hours per 

respondent) and are low-cost for both 

the respondents and the Federal 

Government; 

• The collections are noncontroversial and do not raise issues of 

concern to other Federal agencies; 

• Any collection is targeted to the 

solicitation of opinions from 

respondents who have experience with 

the program or may have experience 

with the program in the near future; 

• Personally identifiable information 

(PII) is collected only to the extent 

necessary and is not retained; 

• Information gathered is intended to 

be used for general service improvement 

and program management purposes; 

• Upon agreement between OMB and 

the agency all or a subset of information 

may be released as part of A–11, Section 

280 requirements only on 

performance.gov. Summaries of 

customer research and user testing 

activities may be included in publicfacing customer journey maps or 

summaries. 

• Additional release of data must be 

done coordinated with OMB. 

These collections will allow for 

ongoing, collaborative and actionable 

communications between the Agency, 

its customers and stakeholders, and 

OMB as it monitors agency compliance 

on Section 280. These responses will 

inform efforts to improve or maintain 

the quality of service offered to the 

public. If this information is not 

collected, vital feedback from customers 

and stakeholders on services will be 

unavailable. 

Current Action: Supplementary 

Notice of New Collection of 

Information. 

Type of Review: New. 

Affected Public: Individuals and 

Households, Businesses and 

Organizations, State, Local or Tribal 

Government. 

Estimated Number of Respondents: 

Below is a preliminary estimate of the 

aggregate burden hours for this new 

collection. U.S. Department of 

Transportation will provide refined 

estimates of burden in subsequent 

notices. 

Average Expected Annual Number of 

Activities: Approximately five types of 

customer experience activities such as 

feedback surveys, focus groups, user 

testing, and interviews. 

Average Number of Respondents per 

Activity: 1 response per respondent per 

activity. 

Annual Responses: 2,001,550. 

Average Minutes per Response: 2 

minutes—60 minutes, dependent upon 

activity. 

Burden Hours: U.S. Department of 

Transportation requests approximately 

101,125 burden hours. 

Request for Comments: Comments 

submitted in response to this notice will 

be summarized and/or included in the 

request for OMB approval. 

Comments are invited on: (a) Whether 

the collection of information is 

necessary for the proper performance of 

the functions of the agency, including 

whether the information shall have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden of the 

collection of information; (c) ways to 

enhance the quality, utility, and clarity 

of the information to be collected; (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology; 

and (e) estimates of capital or start-up 

costs and costs of operation, 

maintenance, and purchase of services 

to provide information. 

Burden means the total time, effort, or 

financial resources expended by persons 

to generate, maintain, retain, disclose or 

provide information to or for a Federal 

agency. This includes the time needed 

to review instructions; to develop, 

acquire, install and utilize technology 

and systems for the purpose of 

collecting, validating and verifying 

information, processing and 

maintaining information, and disclosing 

and providing information; to train 

personnel and to be able to respond to 

a collection of information, to search 

data sources, to complete and review 

the collection of information; and to 

transmit or otherwise disclose the 

information. 

All written comments will be 

available for public inspection 

Regulations.gov. 

An agency may not conduct or 

sponsor, and a person is not required to 

respond to, a collection of information 

unless it displays a currently valid 

Office of Management and Budget 

control number. 

Daniel Morgan, 

Assistant Chief Information Officer for Data 

Services/Chief Data Officer. 

[FR Doc. 2022–10584 Filed 5–16–22; 8:45 am] 

BILLING CODE 4910–9X–P 

DEPARTMENT OF THE TREASURY 

Community Development Financial 

Institutions Fund Notice of Funds 

Availability (NOFA) Inviting 

Applications for the Fiscal Year (FY) 

2022 Funding Round of the Small 

Dollar Loan Program (SDLP) 

Funding Opportunities: Small Dollar 

Loan Program; 2022 Funding Round. 


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