<PAGE>   1
                                   EXHIBIT 4.1

NUMBER S                     CLICKSERVICE SOFTWARE LTD.                   SHARES
        --------                                                 ---------


 INCORPORATED UNDER THE LAWS OF                              SEE REVERSE FOR
       THE STATE OF ISRAEL                                 CERTAIN DEFINITIONS
                                                                  CUSIP


       THIS CERTIFIES THAT ___________________________ is the registered
holder of ___________________________ fully paid and non-assessable Ordinary
Shares, 0.02 NIS par value, of CLICKSERVICE SOFTWARE LTD. transferable on the
books of the Corporation by the holder hereof in person or by duly authorized
attorney upon surrender of this certificate properly endorsed. This
certificate is not valid unless countersigned and registered by the Transfer
Agent and Registrar.

       WITNESS the facsimile seal of the Corporation and the facsimile
signatures of its duly authorized officers.



Dated:




-------------------------                              -------------------------
Chief Financial Officer                                Chief Executive Officer


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                           CLICKSERVICE SOFTWARE LTD.

        A statement of the powers, designations, preferences and relative,
participating, optional or other special rights of each class of stock or series
thereof and the qualifications, limitations or restrictions of such preferences
and/or rights as established, from time to time, by the Articles of Association
of the Corporation and by any certificate of designation, and the number of
shares constituting each class and series and the designations thereof, may be
obtained by the holder hereof upon request and without charge from the
Corporation at its principal office.


        The following abbreviations, when used in the inscription on the face of
this certificate, shall be construed as though they were written out in full
according to applicable laws or regulations:

<TABLE>
<CAPTION>

<S>          <C>  <C>                                   <C>
  TEN COM    --   as tenants in common                  UNIF GIFT MIN ACT-- _______________Custodian_______________
  TEN ENT    --   as tenants by the entireties                                  (Cust)                  (Minor)
  JT TEN     --   as joint tenants with rights                              under Uniform Gifts to Minors
                  of survivorship and not as                                Act_____________________________________
                  tenants in common                                                     (State)
                                                        UNIF TRF MIN ACT--  ____________Custodian (until age________)
                                                                             (Cust)
                                                                            ______________ under Uniform Transfers
                                                                               (Minor)
                                                                            to Minors Act__________________________
                                                                                                  (State)
</TABLE>

                  Additional abbreviations may also be used though not in the
above list.

        FOR VALUE RECEIVED, ____________________________________________ hereby
sell, assign and transfer unto

PLEASE INSERT SOCIAL SECURITY OR OTHER
  IDENTIFYING NUMBER OF ASSIGNEE

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  (PLEASE PRINT OR TYPEWRITE NAME AND ADDRESS, INCLUDING ZIP CODE, OF ASSIGNEE)


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                                                                 Ordinary Shares
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represented by the within Certificate, and do hereby irrevocably constitute
and appoint

                                                                        Attorney
------------------------------------------------------------------------
to transfer the said stock on the books of the within named Corporation with
full power of substitution in the premises.

Dated
     --------------------------

                                        X
                                         ---------------------------------------
                                        X
                                         ---------------------------------------

                                NOTICE:  THE SIGNATURE(S) TO THIS ASSIGNMENT
                                         MUST CORRESPOND WITH THE NAME(S) AS
                                         WRITTEN UPON THE FACE OF THE
                                         CERTIFICATE IN EVERY PARTICULAR,
                                         WITHOUT ALTERATION OR ENLARGEMENT
                                         OR ANY CHANGE WHATEVER.

Signature(s) Guaranteed


By
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THE SIGNATURES MUST BE GUARANTEED BY AN
ELIGIBLE GUARANTOR INSTITUTION (BANKS,
STOCKBROKERS, SAVINGS AND LOAN ASSOCIATIONS
AND CREDIT UNIONS WITH MEMBERSHIP IN
AN APPROVED SIGNATURE GUARANTEE MEDALLION
PROGRAM), PURSUANT TO S.E.C. RULE 17Ad-15.