25706 Federal Register / Vol. 87, No. 84 / Monday, May 2, 2022 / Notices 

POLICIES AND PRACTICES FOR RETRIEVAL OF

RECORDS: 

The Vet Center Client Record is 

indexed by the Vet Center number in 

conjunction with the Veteran’s name, 

Social Security number (SSN) and 

unique Veteran client number. 

POLICIES AND PRACTICES FOR RETENTION AND

DISPOSAL OF RECORDS: 

The RCS electronic client records will 

be maintained in the national 

computerized RCSNet servers for 45 

years after the last episode of service, 

after which time they will be destroyed. 

ADMINISTRATIVE, TECHNICAL, AND PHYSICAL

SAFEGUARDS: 

(a) Within RCS access to the Vet 

Center Client Record is limited to 

authorized RCS staff (Vet Center, 

District Director Office, and/or the 

Office of the Chief Readjustment 

Counseling Officer in VACO) with a 

legitimate need to know connected to 

direct service delivery and/or the 

quality oversight of services provided. 

RCS staff access to the electronic Vet 

Center Client Record is via standalone 

computers located in locked RCS 

facilities. RCS program computers are 

username and password protected. 

Computer security is in compliance 

with RCS and VA computer security 

policy and protocol. 

(b) Access to Veteran’s or Service 

member’s counseling records by 

elements outside of RCS, VA or non-VA, 

is contingent upon the Veteran’s or 

Service member’s signed authorization, 

or to one of the routine uses identified 

above. 

(c) Authorized RCS staff will have 

access to the Client Record via standalone RCSNet computers located in 

locked RCS facilities: Vet Centers, 

District Director Offices, and VA Central 

Office. 

RECORD ACCESS PROCEDURE: 

An individual (or duly authorized 

representative of such individual) who 

seeks access to or wishes to contest 

records maintained under his or her 

name or other personal identifier may 

write, call or visit the individuals listed 

under Notification Procedure below. 

CONTESTING RECORD PROCEDURES: 

(See Record Access Procedures 

above.) 

NOTIFICATION PROCEDURE: 

A Veteran who wishes to determine 

whether a record is being maintained by 

the Readjustment Counseling Service 

Vet Center Program under his or her 

name or other personal identifier or 

wishes to determine the contents of 

such records should submit a written 

request or apply in person to: (1) The 

Vet Center Director, (2) the RCS Deputy 

District Director having supervisory 

responsibility for the Vet Center, with 

whom he or she had contact, or (3) the 

Deputy Chief Readjustment Counseling 

Officer (10RCS), VA Central Office, 810 

Vermont Ave. NW, Washington, DC 

20420. Inquiries should include the 

individual’s full name and Social 

Security number. 

EXEMPTIONS PROMULGATED FOR THE SYSTEM: 

None. 

HISTORY: 

Last full publication provided in 81 

FR 36655. 

[FR Doc. 2022–09374 Filed 4–29–22; 8:45 am] 

BILLING CODE P 

DEPARTMENT OF VETERANS 

AFFAIRS 

Privacy Act of 1974; System of 

Records 

AGENCY: Department of Veterans Affairs 

(VA), Veterans Benefits Administration, 

Education Services. 

ACTION: Notice of a modified system of 

records. 

SUMMARY: An executive order, 

Establishing Principles of Excellence for 

Educational Institutions Serving our 

Service Members, Veterans, Spouses, 

and Other Family Members, requires the 

establishment of a centralized complaint 

system for students receiving Veteran 

educational benefits to submit 

complaints against institutions they feel 

have acted deceptively or fraudulently. 

VA proposes this modified system of 

records (SORs), entitled ‘‘Principles of 

Excellence Centralized Complaint 

System—VA’’ (170VA22). This system 

will provide a standardized method for 

students and others to submit a 

complaint or allegation that an entity or 

individual has not or may not have 

adhered to the Principles of Excellence 

established in the E.O. 

DATES: Comments on this modified 

system of records must be received no 

later than 30 days after date of 

publication in the Federal Register. If 

no public comment is received during 

the period allowed for comment or 

unless otherwise published in the 

Federal Register by VA, the modified 

system of records will become effective 

a minimum of 30 days after date of 

publication in the Federal Register. If 

VA receives public comments, VA shall 

review the comments to determine 

whether any changes to the notice are 

necessary. 

ADDRESSES: Comments may be 

submitted through www.Regulations.gov 

or mailed to VA Privacy Service, 810 

Vermont Ave. NW, (005R1A), 

Washington, DC 20420. Comments 

should indicate that they are submitted 

in response to ‘‘Principles of Excellence 

Centralized Complaint System—VA’’ 

(170VA22). Comments received will be 

available at regulations.gov for public 

viewing, inspection, or copies. 

FOR FURTHER INFORMATION CONTACT: 

Thomas Erickson, Department of 

Veterans Affairs, 810 Vermont Avenue 

NW, Washington, DC 20420, at (202) 

461–9829 or Thomas.Erickson@va.gov. 

SUPPLEMENTARY INFORMATION: The 

existing SORN 170VA22 has expired. 

The purpose of the modified SOR, 

established by Executive Order (E.O.) 

13607, is to update the application in 

which the data is gathered and stored 

and bring the SOR current. Former 

application for the SORN has been 

sunset and required a new application 

for gathering and storing beginning 

February 2019. Routine uses are 

updated to reflect the selections from 

the Office of General Counsel (OGC) 

updated Fiscal Year 2021 Routine Uses 

OGC list. 

Signing Authority 

The Senior Agency Official for 

Privacy, or designee, approved this 

document and authorized the 

undersigned to sign and submit the 

document to the Office of the Federal 

Register for publication electronically as 

an official document of the Department 

of Veterans Affairs. Kurt D. DelBene, 

Assistant Secretary for Information and 

Technology and Chief Information 

Officer, approved this document on 

March 17, 2022 for publication. 

Dated: April 27, 2022. 

Amy L. Rose, 

Program Analyst, VA Privacy Service, Office 

of Information Security, Office of Information 

and Technology, Department of Veterans 

Affairs. 

SYSTEM NAME: 

‘‘Principles of Excellence Centralized 

Complaint System—VA’’ (170VA22). 

SECURITY CLASSIFICATION: 

Unclassified. 

SYSTEM LOCATION: 

Complaints or allegations concerning 

entities or individuals that have not or 

may not have adhered to the Principles 

of Excellence established in E.O. 13607 

will be submitted by users of VA 

education benefits or Veterans, 

Servicemembers and their families. 

Registered complaints will be 

transmitted in a secure electronic format 


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Federal Register / Vol. 87, No. 84 / Monday, May 2, 2022 / Notices 25707 

to VA Central Office for review. We 

utilize the FedRAMP authorization of 

Salesforce Government Cloud Plus 

which is hosted in the Amazon Web 

Services (AWS) GovCloud. Complaints 

are stored and managed in Salesforce, 

44521 Hastings Drive, Ashburn, 

Virginia, United States, 20147. Policy 

issues concerning this system should be 

submitted to Department of Veterans 

Affairs, 810 Vermont Avenue NW, 

Washington, DC 20420. 

SYSTEM MANAGER(S): 

Charmain Bogue, Executive Director, 

Education Service, Department of 

Veterans Affairs, 810 Vermont Avenue 

NW, Washington, DC 20420, 202–461– 

9768, Charmain.Bogue@va.gov. 

AUTHORITY FOR MAINTENANCE OF THE SYSTEM: 

E.O. 13607, ‘‘Establishing Principles 

of Excellence for Educational 

Institutions Serving Service Members, 

Veterans, Spouses, and Other Family 

Members’’. 

PURPOSE(S) OF THE SYSTEM: 

The information in the system is 

being collected to enable VA to receive, 

respond to, and refer complaints 

regarding VA educational assistance 

benefits. The system serves as a record 

of the complaint and is used for 

collecting complaint data; responding to 

or referring the complaint; aggregating 

data that will be used to inform other 

functions of VA and, as appropriate, 

other agencies and/or the public; and 

preparing reports as required by law. 

This system consists of complaints 

received by VA or other entities and 

information concerning responses to or 

referrals of these complaints, as 

appropriate. 

CATEGORIES OF INDIVIDUALS COVERED BY THE

SYSTEM: 

Individuals covered by this system are 

individuals who submit complaints to 

VA (on their own); individuals on 

whose behalf complaints are submitted 

by others (such as attorneys, members of 

Congress, third party advocates, and/or 

other governmental organizations); and 

employees, the Federal Trade 

Commission, other Federal agencies, 

state agencies, or VA. Information 

collected is subject to the Privacy Act 

only to the extent that it concerns 

individuals; information pertaining to 

entities and organizations and is not 

subject to the Privacy Act. 

CATEGORIES OF RECORDS IN THE SYSTEM: 

Records in the system may contain: 

(1) Correspondence or other information 

received; (2) information from the entity 

or individual referring the complaint; 

(3) records created of verbal 

communications by or with 

complainants or other individuals; (4) 

information regarding third party 

advocates or others who submit 

complaints on another’s behalf; (5) 

information identifying the entity that is 

subject to the complaint or its 

employees; (6) communication with or 

by the entity that is subject to the 

complaint or its employees; (7) unique 

identifiers, codes, and descriptors 

categorizing each complaint file; (8) 

information about how complaints were 

responded to or referred, including any 

resolution; (9) records used to respond 

to or refer complaints, including 

information in VA’s other systems of 

records; and (10) identifiable 

information regarding both the 

individual who is making the 

complaint, and the individual on whose 

behalf such complaint is made, and 

employees of the entity about which the 

complaint was made, including name, 

social security number, account 

numbers, address, phone number, email 

address, and date of birth. 

RECORD SOURCE CATEGORIES: 

Information in this system is obtained 

from individuals and entities filing 

complaints and about entities or 

individuals that have not or may not 

have adhered to the Principles of 

Excellence established in the E.O. 

13607. Furnishing the information is 

voluntary. 

ROUTINE USES OF RECORDS MAINTAINED IN THE

SYSTEM, INCLUDING CATEGORIES OF USERS AND

THE PURPOSES OF SUCH USES: 

1. Congress—To a Member of 

Congress or staff acting upon the 

Member’s behalf when the Member or 

staff requests the information on behalf 

of, and at the request of, the individual 

who is the subject of the record. 

2. Data Breach Response and 

Remediation, for VA—To appropriate 

agencies, entities, and persons when (1) 

VA suspects or has confirmed that there 

has been a breach of the system of 

records,· (2) VA has determined that as 

a result of the suspected or confirmed 

breach there is a risk of harm to 

individuals, VA (including its 

information systems, programs, and 

operations), the Federal Government, or 

national security; and (3) the disclosure 

made to such agencies, entities, and 

persons is reasonably necessary to assist 

in connection with VA’s efforts to 

respond to the suspected or confirmed 

breach or to prevent, minimize, or 

remedy such harm. 

3. Data Breach Response and 

Remediation, for Another Federal 

Agency—To another Federal agency or 

Federal entity, when VA determines 

that information from this system of 

records is reasonably necessary to assist 

the recipient agency or entity in (1) 

responding to a suspected or confirmed 

breach or (2) preventing, minimizing, or 

remedying the risk of harm to 

individuals, the recipient agency or 

entity (including its information 

systems, programs, and operations), the 

Federal Government, or national 

security, resulting from a suspected or 

confirmed breach. 

4. Law Enforcement—To a Federal, 

state, local, territorial, tribal, or foreign 

law enforcement authority or other 

appropriate entity charged with the 

responsibility of investigating or 

prosecuting such violation or charged 

with enforcing or implementing such 

law, provided that the disclosure is 

limited to information that, either alone 

or in conjunction with other 

information, indicates a violation or 

potential violation of law, whether civil, 

criminal, or regulatory in nature. The 

disclosure of the names and addresses 

of veterans and their dependents from 

VA records under this routine use must 

also comply with the provisions of 38 

U.S.C. 5701. 

5. Department of Justice (DOJ) for 

Litigation or Administrative 

Proceeding—To the Department of 

Justice (DoJ), or in a proceeding before 

a court, adjudicative body, or other 

administrative body before which VA is 

authorized to appear, when: 

(a) VA or any component thereof; 

(b) Any VA employee in his or her 

official capacity; 

(c) Any VA employee in his or her 

individual capacity where DoJ has 

agreed to represent the employee; or 

(d) The United States, where VA 

determines that litigation is likely to 

affect the agency or any of its 

components 

is a party to such proceedings or has an 

interest in such proceedings, and VA 

determines that use of such records is 

relevant and necessary to the 

proceedings. 

6. Contractors—To contractors, 

grantees, experts, consultants, students, 

and others performing or working on a 

contract, service, grant, cooperative 

agreement, or other assignment for VA, 

when reasonably necessary to 

accomplish an agency function related 

to the records. 

7. Office of Personnel Management 

(OPM)—To the Office of Personnel 

Management (OPM) in connection with 

the application or effect of civil service 

laws, rules, regulations, or OPM 

guidelines in particular situations. 

8. Equal Employment Opportunity 

Commission (EEOC)—To the Equal 


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25708 Federal Register / Vol. 87, No. 84 / Monday, May 2, 2022 / Notices 

Employment Opportunity Commission 

(EEOC) in connection with 

investigations of alleged or possible 

discriminatory practices, examination of 

Federal affirmative employment 

programs, or other functions of the 

Commission as authorized by law. 

9. FLRA—To the Federal Labor 

Relations Authority (FLRA) in 

connection with the investigation and 

resolution of allegations of unfair labor 

practices, the resolution of exceptions to 

arbitration awards when a question of 

material fact is raised, matters before the 

Federal Service Impasses Panel, and the 

investigation of representation petitions 

and the conduct or supervision of 

representation elections. 

10. MSPB—To the Merit Systems 

Protection Board (MSPB) in connection 

with appeals, special studies of the civil 

service and other merit systems, review 

of rules and regulations, investigation of 

alleged or possible prohibited personnel 

practices, and such other functions 

promulgated in 5 U.S.C. 1205 and 1206, 

or as authorized by law. 

11. NARA—To the National Archives 

and Records Administration (NARA) in 

records management inspections 

conducted under 44 U.S.C. 2904 and 

2906, or other functions authorized by 

laws and policies governing NARA 

operations and VA records management 

responsibilities. 

12. Federal Agencies, for Computer 

Matches—To other federal agencies for 

the purpose of conducting computer 

matches to obtain information to 

determine or verify eligibility of 

veterans receiving VA benefits or 

medical care under title 38. 

13. Federal Agencies, Courts, 

Litigants, for Litigation or 

Administrative Proceedings—To 

another federal agency, court, or party 

in litigation before a court or in an 

administrative proceeding conducted by 

a Federal agency, when the government 

is a party to the judicial or 

administrative proceeding. 

14. Consumer Reporting Agencies— 

To a consumer reporting agency for the 

purpose of locating the individual, 

obtaining a consumer report to 

determine the ability of the individual 

to repay an indebtedness to the United 

States, or assisting in the collection of 

such indebtedness, provided that the 

provisions of 38 U.S.C. 5701(g)(2) and 

(4) have been met, provided that the 

disclosure is limited to information that 

is reasonably necessary to identify such 

individual or concerning that 

individual’s indebtedness to the United 

States by virtue of the person’s 

participation in a benefits program 

administered by the Department. 

15. OMB—To the Office of 

Management and Budget (OMB) for the 

performance of its statutory 

responsibilities for evaluating Federal 

programs. 

16. Treasury, for Withholding—To the 

Department of the Treasury for the 

collection of title 38 benefit 

overpayments, overdue indebtedness, or 

costs of services provided to an 

individual not entitled to such services, 

by the withholding of all or a portion of 

the person’s Federal income tax refund, 

provided that the disclosure is limited 

to information concerning an 

individual’s indebtedness by virtue of a 

person’s participation in a benefits 

program administered by VA. 

17. Treasury, for Payment or 

Reimbursement—To the Department of 

the Treasury to facilitate payments to 

physicians, clinics, and pharmacies for 

reimbursement of services rendered or 

to veterans for reimbursement of 

authorized expenses, as well as to 

collect, by set off or otherwise, debts 

owed the United States. 

POLICIES AND PRACTICES FOR STORAGE OF

RECORDS: 

Information will be collected by VA 

Form 22–0959, Principles of Excellence 

Complaint Intake Questionnaire, and 

telephone and stored in an electronic 

format. 

POLICIES AND PRACTICES FOR RETRIEVAL OF

RECORDS: 

Records are retrievable by a variety of 

fields including without limitation to 

the individual’s name, complaint case 

number, address, phone number, date of 

birth, or by some combination thereof. 

POLICIES AND PRACTICES FOR RETENTION AND

DISPOSAL OF RECORDS: 

Disposition of records is according to 

NARA guidelines. 

ADMINISTRATIVE, TECHNICAL, AND PHYSICAL

SAFEGUARDS: 

Access to electronic records is 

restricted to authorized personnel who 

have been issued non-transferrable 

access codes and passwords. Other 

records are maintained in locked file 

cabinets or rooms with access limited to 

those personnel whose official duties 

require access. 

RECORD ACCESS PROCEDURES: 

Individuals wishing to request access 

to records about them should contact 

the system manager indicated. 

Individuals must furnish the following 

for their records to be located and 

identified: 

a. Full name 

b. Address 

c. Institution identified in complaint 

Individuals requesting access must 

also follow the OPM’s Privacy Act 

Regulations regarding verification of 

identity and amendment of records (5 

CFR part 297). 

CONTESTING RECORD PROCEDURES: 

Individuals wishing to request access 

amendment of records about them 

should contact the system manager 

indicated. Individuals must furnish the 

following for their records to be located 

and identified: 

a. Full name 

b. Address 

c. Institution identified in complaint 

Individuals requesting access 

amendment of records must also follow 

OPM’s Privacy Act Regulations 

regarding verification of identify and 

amendment of records (5 CFR part 297). 

NOTIFICATION PROCEDURES: 

Individuals may submit a request on 

whether a system contains records about 

them to the system manager indicated. 

Individuals must furnish the following 

for their records to be located and 

identified: 

a. Full name 

b. Address 

c. Institution identified in complaint 

EXEMPTIONS PROMULGATED FOR THE SYSTEM: 

None. 

HISTORY: 

Last Federal Register notice citation 

78 FR 12423 was published February 

22, 2013. 

[FR Doc. 2022–09377 Filed 4–29–22; 8:45 am] 

BILLING CODE 8320–01–P 


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