Federal Register / Vol. 87, No. 84 / Monday, May 2, 2022 / Notices 25703 

Frequency of Response: Four (4) per 

year (Quarterly). 

Estimated Number of Respondents: 

6,225. 

By direction of the Secretary: 

Maribel Aponte, 

VA PRA Clearance Officer, Office of 

Enterprise and Integration/Data Governance 

Analytics, Department of Veterans Affairs. 

[FR Doc. 2022–09301 Filed 4–29–22; 8:45 am] 

BILLING CODE 8320–01–P 

DEPARTMENT OF VETERANS 

AFFAIRS 

Privacy Act of 1974; System of 

Records 

AGENCY: Veterans Health 

Administration, Department of Veterans 

Affairs (VA). 

ACTION: Notice of a modified system of 

records. 

SUMMARY: As required by the Privacy 

Act of 1974, notice is hereby given that 

the Department of Veterans Affairs (VA) 

is modifying the system of records 

entitled, ‘‘Readjustment Counseling 

Service (RCS) Vet Center Program-VA’’ 

(64VA10RCS) as set forth in the Federal 

Register. VA is amending the system of 

records by revising the System Number; 

System Location; Authority for 

Maintenance of the System; Purpose of 

the System; Categories of Individuals 

Covered by the System; Categories of 

Records in the System; Record Source 

Categories; Routine Uses of Records 

Maintained in the System; Policies and 

Practices for Storage of Records; Policies 

and Practices for Retention and Disposal 

of Records; Physical, Procedural and 

Administrative Safeguards; Record 

Access Procedures; and Notification 

Procedure. VA is republishing the 

system notice in its entirety. 

DATES: Comments on this amended 

system of records must be received no 

later than 30 days after date of 

publication in the Federal Register. If 

no public comment is received during 

the period allowed for comment or 

unless otherwise published in the 

Federal Register by the VA, the 

modified system of records will become 

effective a minimum of 30 days after 

date of publication in the Federal 

Register. If VA receives public 

comments, VA shall review the 

comments to determine whether any 

changes to the notice are necessary. 

ADDRESSES: Comments may be 

submitted through www.Regulations.gov 

or mailed to VA Privacy Service, 810 

Vermont Avenue NW, (005R1A), 

Washington, DC 20420. Comments 

should indicate that they are submitted 

in response to ‘‘Readjustment 

Counseling Service (RCS) Vet Center 

Program-VA’’ (64VA10RCS). Comments 

received will be available at 

regulations.gov for public viewing, 

inspection or copies. 

FOR FURTHER INFORMATION CONTACT: 

Stephania Griffin, Veterans Health 

Administration (VHA) Privacy Officer, 

Department of Veterans Affairs, 810 

Vermont Avenue NW, Washington, DC 

20420; telephone (704) 245–2492 (Note: 

this is not a toll-free number). 

SUPPLEMENTARY INFORMATION: The 

System Number is being updated from 

64VA10RCS to 64VA10 to reflect the 

current VHA organizational routing 

symbol. 

The System Location is being updated 

to include RCSNet electronic record 

system. Archived paper records are 

being destroyed by shredding which 

process will be complete by 2022. 

Authority for Maintenance of the 

System is being amended to include 

Title 38 Code of Federal Regulations 

(CFR) 17.2000(e). 

The Purpose of the System is being 

updated to include Title 38 CFR 

17.2000(e), which requires that Vet 

Center records be independent from VA 

or Department of Defense (DoD) health 

records and not be disclosed without 

the eligible individual’s voluntarily 

signed authorization or under the 

conditions of a permissive disclosure as 

outlined below under Routine Uses. The 

information documented provides an 

accountable record of the course of Vet 

Center services provided inclusive of 

psychosocial assessments, number and 

type of visits provided, type of 

readjustment counseling sessions 

provided and referrals, along with 

follow-up documentation made to VA 

partners for other services needed for a 

successful readjustment. Vet Center Call 

Center records will be used for quality 

assurance purposes. 

Categories of Individuals Covered by 

the System is being updated to include 

follow-up information. Eligibility has 

been extended to Veterans and Service 

members including Reserve, National 

Guard and the Coast Guard who were 

activated in response to a national 

emergency, a state or national civil 

disturbance, or foreign drug 

interdiction. Family members of all 

eligible individuals are eligible for 

family readjustment counseling as 

indicated for the successful 

readjustment of the eligible individual. 

Family counseling is also available for 

family members of deployed Service 

members to assist them adjust to the 

deployment. 

Categories of Records in the System is 

being updated to include signed General 

Consent for the receipt of readjustment 

counseling, documentation of the 

Warwick-Edinberg Mental Well-Being 

Scale and suicide risk assessment. 

Bereavement services and military 

sexual trauma counseling are also 

included in the Vet Center counseling 

record. Also documented in the Vet 

Center client record are health care 

power of attorney, court ordered 

counseling information and completed 

release of information (ROI) 

authorizations as needed to promote 

efficient and expedient sharing of 

confidential information for referral and 

case coordination with VA medical 

center partners. 

Record Source Categories is being 

updated to include in item #2 VA 

electronic health record. This section 

will add item #4 Veterans, Service 

Members and their family, item #5 VA 

employees and VA health care 

providers, and #6 Vet Center Call 

Center. 

The language in Routine Use #3 is 

being updated. It previously stated that 

disclosure of the records to the 

Department of Justice (DoJ) is a use of 

the information contained in the records 

that is compatible with the purpose for 

which VA collected the records and that 

VA may disclose records in this system 

of records in legal proceedings before a 

court or administrative body after 

determining that the disclosure of the 

records to the court or administrative 

body is a use of the information 

contained in the records that is 

compatible with the purpose for which 

VA collected the records. This routine 

use will now state that VA may disclose 

information to the DoJ or in a 

proceeding before a court, adjudicative 

body, or other administrative body 

before which VA is authorized to 

appear, when: 

(a) VA or any component thereof; 

(b) Any VA employee in his or her 

official capacity; 

(c) Any VA employee in his or her 

official capacity where DoJ has agreed to 

represent the employee; or 

(d) The United States, where VA 

determines that litigation is likely to 

affect the agency or any of its 

components, is a party to such 

proceedings or has an interest in such 

proceedings, and VA determines that 

use of such records is relevant and 

necessary to the proceedings. 

Routine Use #5 has been updated by 

clarifying the language to state, ‘‘VA 

may disclose information that, either 

alone or in conjunction with other 

information, indicates a violation or 

potential violation of law, whether civil, 


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25704 Federal Register / Vol. 87, No. 84 / Monday, May 2, 2022 / Notices 

criminal, or regulatory in nature, to a 

Federal, state, local, territorial, tribal, or 

foreign law enforcement authority or 

other appropriate entity charged with 

the responsibility of investigating or 

prosecuting such violation or charged 

with enforcing or implementing such 

law. The disclosure of the names and 

addresses of Veterans and their 

dependents from VA records under this 

routine use must also comply with the 

provisions of 38 U.S.C. 5701.’’ 

Routine Use #7 has been updated by 

clarifying the language to state, ‘‘VA 

may disclose any information or records 

to appropriate agencies, entities, and 

persons when (1) VA suspects or has 

confirmed that there has been a breach 

of the system of records; (2) VA has 

determined that as a result of the 

suspected or confirmed breach there is 

a risk to individuals, VA (including its 

information systems, programs, and 

operations), the Federal Government, or 

national security; and (3) the disclosure 

made to such agencies, entities, or 

persons is reasonably necessary to assist 

in connection with VA efforts to 

respond to the suspected or confirmed 

breach or to prevent, minimize, or 

remedy such harm.’’ 

Routine use #8 is being added to state, 

‘‘VA may disclose information from this 

system of records to another Federal 

agency or Federal entity, when VA 

determines that information from this 

system of records is reasonably 

necessary to assist the recipient agency 

or entity in (1) responding to a 

suspected or confirmed breach or (2) 

preventing, minimizing, or remedying 

the risk of harm to individuals, the 

recipient agency or entity (including its 

information systems, programs, and 

operations), the Federal Government, or 

national security, resulting from a 

suspected or confirmed breach.’’ 

Policies and Practices for Storage of 

Records is updated to include Paper 

Client Records established prior to 2010 

have been archived and scanned copies 

have been uploaded into the RCS 

electronic record system. 

Policies and Practices for Retention 

and Disposal of Records is being 

updated to remove ‘‘(a) All obsolete Vet 

Center paper client records are being 

archived through VA Records 

Management and will be retained at one 

or more of the authorized Department of 

Veterans Affairs Records Center Vaults 

for 50 years after the date of last activity. 

Destruction of paper counseling folders 

will be by shredding. (b) The Client 

Record will be maintained for the 

duration of the program. Destruction 

will be by deleting all sensitive 

information on all RCS national data 

support center servers and all standalone personal computers connected to 

the program electronic database located 

at all RCS Vet Centers, regional 

management offices, and RCS VACO.’’ 

This section is updated to state that the 

RCS electronic client records will be 

maintained in the national 

computerized RCSNet servers for 45 

years after the last episode of service, 

after which time they will be destroyed. 

The Physical, Procedural and 

Administrative Safeguards section is 

being updated to remove, ‘‘RCS staff 

access to the paper Client Record will be 

controlled by staff during working 

hours. During after hours, records will 

be maintained in locked file cabinets. In 

higher crime areas, Vet Center offices 

are equipped with alarm systems.’’ This 

section will include section (c) 

Authorized RCS staff will have access to 

the Client Record via stand-alone 

RCSNet computers located in locked 

RCS facilities: Vet Centers, District 

Director Offices, and VA Central Office. 

The Report of Intent to Amend a 

System of Records Notice and an 

advance copy of the system notice have 

been sent to the appropriate 

Congressional committees and to the 

Director of the Office of Management 

and Budget (OMB) as required by 5 

U.S.C. 552a(r) (Privacy Act) and 

guidelines issued by OMB (65 FR 

77677), December 12, 2000. 

Signing Authority 

The Senior Agency Official for 

Privacy, or designee, approved this 

document and authorized the 

undersigned to sign and submit the 

document to the Office of the Federal 

Register for publication electronically as 

an official document of the Department 

of Veterans Affairs. Kurt D. DelBene, 

Assistant Secretary for Information and 

Technology and Chief Information 

Officer, approved this document on 

March 17, 2022 for publication. 

Dated: April 27, 2022. 

Amy L. Rose, 

Program Analyst, VA Privacy Service, Office 

of Information Security, Office of Information 

and Technology, Department of Veterans 

Affairs. 

SYSTEM NAME: 

Readjustment Counseling Service 

(RCS) Vet Center Program-VA (64VA10). 

SECURITY CLASSIFICATION: 

Unclassified. 

SYSTEM LOCATION: 

(a) Vet Center Client Record: Starting 

in Fiscal Year 2010 the location of the 

Client Record was transitioned from 

paper files maintained at each 

individual Vet Center to being 

electronically maintained in the 

national computerized intra-net 

database (RCSNet). The RCSNet servers 

are located in Philadelphia, PA in a 

secure, protected, and approved VA 

Office of Information and Technology 

(OIT) Service Delivery and Engineering 

(SDE) site maintained by OIT personnel. 

Full confidentiality for RCS Veteran 

client information is maintained by 

limiting access to RCS qualified 

personnel with the appropriate 

authority to administer RCS program 

data systems. 

(b) All paper Client Records 

established prior to 2010 have been 

archived and scanned copies have been 

are uploaded into RCSNet electronic 

record system. 

SYSTEM MANAGER(S): 

Chief Readjustment Counseling 

Officer (10RCS), VA Central Office, 810 

Vermont Ave. NW, Washington, DC 

20420. Telephone number 202–461– 

6525 (this is not a toll-free number). 

AUTHORITY FOR MAINTENANCE OF THE SYSTEM: 

Title 38, United States Code (U.S.C.), 

section 1712A; Title 38 CFR 17.2000(e). 

PURPOSE(S) OF THE SYSTEM: 

Title 38 CFR 17.2000(e), requires that 

Vet Center records be independent from 

VA or DoD medical records and not be 

disclosed without the eligible 

individual’s voluntarily signed 

authorization, or under the conditions 

of a permissive disclosure as outlined 

below under Routine Uses. The purpose 

of this RCS system of records is to 

maintain client confidentiality, and to 

collect and maintain demographic and 

clinical information required by Vet 

Center counselors to provide quality 

readjustment counseling to eligible 

Veterans, Service members and their 

families. The information documented 

provides an accountable record of the 

course of Vet Center services provided 

inclusive of psychosocial assessment, 

number and type of visits provided, 

type of readjustment counseling 

sessions provided and referrals, along 

with follow-up documentation made to 

VA partners for other services needed 

for a successful readjustment. Vet 

Center Call Center records will be used 

for quality assurance purposes. 

CATEGORIES OF INDIVIDUALS COVERED BY THE

SYSTEM: 

Eligibility for readjustment counseling 

includes Veterans or Service members 

who served in a combat theater or an 

area of armed hostility, inclusive of 

those who provided direct emergency 

medical care, or mortuary services to the 

casualties of combat operations, even if 

such services were provided outside of 


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Federal Register / Vol. 87, No. 84 / Monday, May 2, 2022 / Notices 25705 

the combat theater. Eligibility also 

includes actions against enemy forces 

by remotely controlling unmanned 

aerial vehicles from outside the combat 

theater. Eligibility has been extended to 

Veterans, Service members including 

Reserve, National Guard and the Coast 

Guard who were activated in response 

to a national emergency, a state or 

national civil disturbance, or foreign 

drug interdiction. Family members of all 

eligible individuals are eligible for 

family readjustment counseling as 

indicated for the successful 

readjustment of the eligible individual. 

Family counseling is also available for 

family members of deployed Service 

members to assist them adjust to the 

deployment. 

CATEGORIES OF RECORDS IN THE SYSTEM: 

The Client Record contains 

demographic personally identifiable 

information (PII), such as unique 

Veteran identification number, name, 

address, Social Security number, marital 

status, gender identity, birth date, 

military service information, Veteran 

eligibility information, referral, and 

follow-up information, signed General 

Consent for the receipt of readjustment 

counseling, and other identifying 

statistical information. The Vet Center 

Client Record also contains protected 

health information (PHI) such as 

documentation of the Warwick-Edinberg 

Mental Well-Being Scale, suicide risk 

assessment, psychosocial assessment, 

military history, service plans and 

ongoing case clinical notes documenting 

the course of readjustment counseling 

service delivery. Bereavement services 

and military sexual trauma counseling 

information are also included in the Vet 

Center counseling record. Also, 

documented in the Vet Center client 

record are health care power of attorney, 

court ordered counseling information, 

and completed release of information 

(ROI) authorizations as needed to 

promote efficient and expedient sharing 

of confidential information for referral 

and case coordination with VA medical 

center partners. 

RECORD SOURCE CATEGORIES: 

(1) Relevant forms to be filled out by 

Vet Center team members on first 

contact and each contact thereafter; 

counseling sessions with Veterans and 

other eligible counselees; (2) Other VA 

and Federal agency systems, including 

from the VA electronic health record; (3) 

Relevant Veteran data protocols 

completed by Vet Center staff to 

document the course of readjustment 

counseling provided (4) Veterans, 

Service Members and their family; and 

(5) VA employees and VA health care 

providers; (6) Vet Center Call Center. 

ROUTINE USES OF RECORDS MAINTAINED IN THE

SYSTEM, INCLUDING CATEGORIES OF USERS AND

THE PURPOSES OF SUCH USES: 

To the extent that records contained 

in the system include information 

protected by 45 CFR parts 160 and 164, 

i.e., individually identifiable health 

information of VHA or any of its 

business associates, and 38 U.S.C. 7332; 

i.e., medical treatment information 

related to drug abuse, alcoholism or 

alcohol abuse, sickle cell anemia, or 

infection with the human 

immunodeficiency virus, that 

information cannot be disclosed under a 

routine use unless there is also specific 

statutory authority in both 38 U.S.C. 

7332 and CFR parts 160 and 164 

permitting disclosure. 

1. VA may disclose information to a 

Member of Congress or staff acting upon 

the Member’s behalf when the Member 

or staff requests the information on 

behalf of, and at the request of, the 

individual who is the subject of the 

record. 

2. VA may disclose information to 

National Archives and Records 

Administration (NARA) in records 

management inspections conducted 

under 44 U.S.C. 2904 and 2906, or other 

functions authorized by laws and 

policies governing NARA operations 

and VA records management 

responsibilities. 

3. VA may disclose information to the 

Department of Justice (DoJ), or in a 

proceeding before a court, adjudicative 

body, or other administrative body 

before which VA is authorized to 

appear, when: 

(a) VA or any component thereof; 

(b) Any VA employee in his or her 

official capacity; 

(c) Any VA employee in his or her 

official capacity where DoJ has agreed to 

represent the employee; or 

(d) The United States, where VA 

determines that litigation is likely to 

affect the agency or any of its 

components, is a party to such 

proceedings or has an interest in such 

proceedings, and VA determines that 

use of such records is relevant and 

necessary to the proceedings. 

4. VA may disclose information to 

contractors, grantees, experts, 

consultants, students, and others 

performing or working on a contract, 

service, grant, cooperative agreement, or 

other assignment for VA, when 

reasonably necessary to accomplish an 

agency function related to the records. 

5. VA may disclose information that, 

either alone or in conjunction with 

other information, indicates a violation 

or potential violation of law, whether 

civil, criminal, or regulatory in nature, 

to a Federal, state, local, territorial, 

tribal, or foreign law enforcement 

authority or other appropriate entity 

charged with the responsibility of 

investigating or prosecuting such 

violation or charged with enforcing or 

implementing such law. The disclosure 

of the names and addresses of Veterans 

and their dependents from VA records 

under this routine use must also comply 

with the provisions of 38 U.S.C. 5701. 

6. VA may disclose to other Federal 

agencies to assist such agencies in 

preventing and detecting possible fraud 

or abuse by individuals in their 

operations and programs. 

7. VA may disclose any information 

or records to appropriate agencies, 

entities, and persons when (1) VA 

suspects or has confirmed that there has 

been a breach of the system of records; 

(2) VA has determined that as a result 

of the suspected or confirmed breach 

there is a risk to individuals, VA 

(including its information systems, 

programs, and operations), the Federal 

Government, or national security; and 

(3) the disclosure made to such 

agencies, entities, or persons is 

reasonably necessary to assist in 

connection with VA efforts to respond 

to the suspected or confirmed breach or 

to prevent, minimize, or remedy such 

harm. 

8. VA may disclose information from 

this system to another Federal agency or 

Federal entity, when VA determines 

that information from this system of 

records is reasonably necessary to assist 

the recipient agency or entity in (1) 

responding to a suspected or confirmed 

breach or (2) preventing, minimizing, or 

remedying the risk of harm to 

individuals, the recipient agency or 

entity (including its information 

systems, programs, and operations), the 

Federal Government, or national 

security, resulting from a suspected or 

confirmed breach. 

POLICIES AND PRACTICES FOR STORAGE OF

RECORDS: 

Vet Center Client Record Storage: 

(a) Client Records established during 

and after 2010 are electronically stored 

in the national computerized RCSNet 

servers located in Philadelphia, PA, in 

a secure, protected, and approved VA 

OIT Service Delivery and Engineering 

(SDE) environment maintained by OIT 

personnel. 

(b) Paper Client Records established 

prior to 2010 have been archived and 

scanned copies have been are uploaded 

into the RCSNet electronic record 

system. 


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25706 Federal Register / Vol. 87, No. 84 / Monday, May 2, 2022 / Notices 

POLICIES AND PRACTICES FOR RETRIEVAL OF

RECORDS: 

The Vet Center Client Record is 

indexed by the Vet Center number in 

conjunction with the Veteran’s name, 

Social Security number (SSN) and 

unique Veteran client number. 

POLICIES AND PRACTICES FOR RETENTION AND

DISPOSAL OF RECORDS: 

The RCS electronic client records will 

be maintained in the national 

computerized RCSNet servers for 45 

years after the last episode of service, 

after which time they will be destroyed. 

ADMINISTRATIVE, TECHNICAL, AND PHYSICAL

SAFEGUARDS: 

(a) Within RCS access to the Vet 

Center Client Record is limited to 

authorized RCS staff (Vet Center, 

District Director Office, and/or the 

Office of the Chief Readjustment 

Counseling Officer in VACO) with a 

legitimate need to know connected to 

direct service delivery and/or the 

quality oversight of services provided. 

RCS staff access to the electronic Vet 

Center Client Record is via standalone 

computers located in locked RCS 

facilities. RCS program computers are 

username and password protected. 

Computer security is in compliance 

with RCS and VA computer security 

policy and protocol. 

(b) Access to Veteran’s or Service 

member’s counseling records by 

elements outside of RCS, VA or non-VA, 

is contingent upon the Veteran’s or 

Service member’s signed authorization, 

or to one of the routine uses identified 

above. 

(c) Authorized RCS staff will have 

access to the Client Record via standalone RCSNet computers located in 

locked RCS facilities: Vet Centers, 

District Director Offices, and VA Central 

Office. 

RECORD ACCESS PROCEDURE: 

An individual (or duly authorized 

representative of such individual) who 

seeks access to or wishes to contest 

records maintained under his or her 

name or other personal identifier may 

write, call or visit the individuals listed 

under Notification Procedure below. 

CONTESTING RECORD PROCEDURES: 

(See Record Access Procedures 

above.) 

NOTIFICATION PROCEDURE: 

A Veteran who wishes to determine 

whether a record is being maintained by 

the Readjustment Counseling Service 

Vet Center Program under his or her 

name or other personal identifier or 

wishes to determine the contents of 

such records should submit a written 

request or apply in person to: (1) The 

Vet Center Director, (2) the RCS Deputy 

District Director having supervisory 

responsibility for the Vet Center, with 

whom he or she had contact, or (3) the 

Deputy Chief Readjustment Counseling 

Officer (10RCS), VA Central Office, 810 

Vermont Ave. NW, Washington, DC 

20420. Inquiries should include the 

individual’s full name and Social 

Security number. 

EXEMPTIONS PROMULGATED FOR THE SYSTEM: 

None. 

HISTORY: 

Last full publication provided in 81 

FR 36655. 

[FR Doc. 2022–09374 Filed 4–29–22; 8:45 am] 

BILLING CODE P 

DEPARTMENT OF VETERANS 

AFFAIRS 

Privacy Act of 1974; System of 

Records 

AGENCY: Department of Veterans Affairs 

(VA), Veterans Benefits Administration, 

Education Services. 

ACTION: Notice of a modified system of 

records. 

SUMMARY: An executive order, 

Establishing Principles of Excellence for 

Educational Institutions Serving our 

Service Members, Veterans, Spouses, 

and Other Family Members, requires the 

establishment of a centralized complaint 

system for students receiving Veteran 

educational benefits to submit 

complaints against institutions they feel 

have acted deceptively or fraudulently. 

VA proposes this modified system of 

records (SORs), entitled ‘‘Principles of 

Excellence Centralized Complaint 

System—VA’’ (170VA22). This system 

will provide a standardized method for 

students and others to submit a 

complaint or allegation that an entity or 

individual has not or may not have 

adhered to the Principles of Excellence 

established in the E.O. 

DATES: Comments on this modified 

system of records must be received no 

later than 30 days after date of 

publication in the Federal Register. If 

no public comment is received during 

the period allowed for comment or 

unless otherwise published in the 

Federal Register by VA, the modified 

system of records will become effective 

a minimum of 30 days after date of 

publication in the Federal Register. If 

VA receives public comments, VA shall 

review the comments to determine 

whether any changes to the notice are 

necessary. 

ADDRESSES: Comments may be 

submitted through www.Regulations.gov 

or mailed to VA Privacy Service, 810 

Vermont Ave. NW, (005R1A), 

Washington, DC 20420. Comments 

should indicate that they are submitted 

in response to ‘‘Principles of Excellence 

Centralized Complaint System—VA’’ 

(170VA22). Comments received will be 

available at regulations.gov for public 

viewing, inspection, or copies. 

FOR FURTHER INFORMATION CONTACT: 

Thomas Erickson, Department of 

Veterans Affairs, 810 Vermont Avenue 

NW, Washington, DC 20420, at (202) 

461–9829 or Thomas.Erickson@va.gov. 

SUPPLEMENTARY INFORMATION: The 

existing SORN 170VA22 has expired. 

The purpose of the modified SOR, 

established by Executive Order (E.O.) 

13607, is to update the application in 

which the data is gathered and stored 

and bring the SOR current. Former 

application for the SORN has been 

sunset and required a new application 

for gathering and storing beginning 

February 2019. Routine uses are 

updated to reflect the selections from 

the Office of General Counsel (OGC) 

updated Fiscal Year 2021 Routine Uses 

OGC list. 

Signing Authority 

The Senior Agency Official for 

Privacy, or designee, approved this 

document and authorized the 

undersigned to sign and submit the 

document to the Office of the Federal 

Register for publication electronically as 

an official document of the Department 

of Veterans Affairs. Kurt D. DelBene, 

Assistant Secretary for Information and 

Technology and Chief Information 

Officer, approved this document on 

March 17, 2022 for publication. 

Dated: April 27, 2022. 

Amy L. Rose, 

Program Analyst, VA Privacy Service, Office 

of Information Security, Office of Information 

and Technology, Department of Veterans 

Affairs. 

SYSTEM NAME: 

‘‘Principles of Excellence Centralized 

Complaint System—VA’’ (170VA22). 

SECURITY CLASSIFICATION: 

Unclassified. 

SYSTEM LOCATION: 

Complaints or allegations concerning 

entities or individuals that have not or 

may not have adhered to the Principles 

of Excellence established in E.O. 13607 

will be submitted by users of VA 

education benefits or Veterans, 

Servicemembers and their families. 

Registered complaints will be 

transmitted in a secure electronic format 


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