##### 



SECOND AMENDMENT TO SERVICES AGREEMENT
 Second Amendment) Second Amendment Effective Date) Dex (Supplier). Agreement).
 AMENDMENT
TO SECTION 2.
    ADDITION OF SECTION 6.4 TO THE PROGRAM EXHIBIT.
  1




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##### 



AMENDMENT TO TITLE OF EXHIBIT A.
 Exhibit A  Services and Prices effective from the Effective Date of the Agreement until
the Second Amendment Effective Date
 AMENDMENT TO TITLE OF EXHIBIT A1:
 Exhibit A1  Customer Service Ordering and Provisioning Process from the Effective Date of
the Agreement until the Second Amendment Effective Date
 AMENDMENT TO TITLE OF EXHIBIT A2:
 Exhibit A2  Dex Customer Provisioning Obligations from the Effective Date of the
Agreement until the Second Amendment Effective Date
 AMENDMENT TO TITLE OF EXHIBIT C:
 Exhibit C  Service Covenants from the Effective Date of the Agreement until the Second
Amendment Effective Date
 ADDITION TO EXHIBIT D TO THE PROGRAM EXHIBIT.
   (1)
    
    Dex will submit to Supplier the appropriate Enhancement
Request Form (Enhancement Request Form) for such enhancement, the forms of
which is attached as Exhibit D1. Such Enhancement Request Form will be
submitted via email to the assigned Web.com account manager.(2)
    
    Supplier will review the Enhancement Request Form and determine
required level of effort to complete the requested enhancements. Upon
determining the level of effort, Supplier will provide Dex with a document
(The LOE) which details: (a) an estimated delivery timeline and (b) any
costs associated with such request. Depending on the scope of the requested
enhancements, Supplier may propose an incremental release schedule. Dex wilt be
responsible for all costs associated with such request as outlined in the LOE.
If no costs are associated with the enhancement, Supplier will begin work after
providing the LOE to Dex. If costs are outlined in the LOE, Dex must provide
approval for such enhancements within five (5) business days following receipt
of the LOE. If Supplier does not receive such approval, Supplier may re-assign
its personnel and project resources to other projects. If Dex later requests
the enhancements outlined in the LOE, Supplier may
 2




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##### 



take up to 10 business days to re-build the project team and additional
costs may apply.
 ADDITION
OF EXHIBIT D1.
 ADDITION
OF EXHIBIT D2.
 AMENDMENT TO TITLE OF EXHIBIT E.
 Exhibit E  Customer Support effective from the Effective Date of the Agreement until the
Second Amendment Effective Date
 AMENDMENT TO EXHIBIT G.
 Dex Abuse Manager).
 ADDITION OF EXHIBIT H TO THE PROGRAM EXHIBIT.
 ADDITION OF EXHIBIT I TO THE PROGRAM EXHIBIT.
 ADDITION
OF EXHIBIT J TO THE PROGRAM EXHIBIT.
 ADDITION OF EXHIBIT K TO THE PROGRAM EXHIBIT.
 ADDITION OF EXHIBIT L TO THE PROGRAM EXHIBIT.
 3




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##### 



ADDITION OF EXHIBIT M TO THE PROGRAM EXHIBIT.
 PILOT PROGRAMS. ,
 NO
OTHER AMENDMENT.
  Web.com
    
    
    
    Dex Media, Inc.By: /s/ Jeffrey M. Stibel
    
    
    

By:
/s/ Sean GreeneName: Jeffrey M. Stibel
    
    
    
    Name: Sean GreeneTitle: President & CEO
    
    
    
    Title: VP  Strategy & B.D.Date: June 11, 2007
    
    
    
    Date: 5/29/07
 Schedules to the Second Amendment
 Schedule
    
    Exhibit
    
    Title1
    
    H
    
    Services and Prices effective on the
Second Amendment Effective Date2
    
    I
    
    Customer Service Ordering and
Provisioning Process effective on the
Second Amendment Effective Date3
    
    J
    
    Dex Customer Provisioning Obligations
effective on the Second Amendment
Effective Date4
    
    K
    
    Service Covenants effective on the
Second Amendment Effective
Date5
    
    D1
    
    Dex Web Request Form6
    
    D2
    
    Data System Request Form7
    
    L
    
    Customer Support effective on the
Second Amendment Effective Date8
    
    M
    
    Maintenance Paks effective on the
Second Amendment Effective Date
 4




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##### 



SCHEDULE 1 TO THE SECOND AMENDMENT
 EXHIBIT H TO THE PROGRAM EXHIBIT 
Services and Prices
effective on the Second Amendment Effective Date
  1. Packages
 OngoingSupportStructurePackage
    
    Components
    
    (after build)#1 Website
    

o
1-Year Free New Domain Name (.com, .net, or .org only;
excludes domain renewals and transfers)
    
    o Includes
maintenance pak
serviceso Up to a ten (10) page website using Dexs Site Builder website
design application. Designs are based on Dexs Design Library which
contains almost 400 customizable designs.o Page types may
include: Home page, Contact Us (Form Page), Location (Map Page),
and up to seven (7) additional content pages of the Customers
choosing. Web pages are considered to be any page that has a button
in the main site navigation, any internal page that does not have a
button in the main site navigation, or any page that is generated
as a result of a pop-up window link.o A comprehensive telephone consultation for information gatheringo Includes one 30-minute coaching session post build.o Includes access to statistics reporting applicationo
Three (3) Site Add-Ons of the Customers
choice from the Site Add-Ons Gallery.o Access to Site Builder
software, including the features set forth in Table 1 below (Site
Builder Software Features)o Up to 350 MB website disk space; 50
email boxes (total 1 GB email storage space); unlimited monthly
data transfer#2 Website 
Plus 
Ecommerce
    

o
All items included in Package 1 plus the following:
     o Ecommerce development using Miva Merchant Version 5.0 with
fulfillment of up to 100 products
     o
One 60 minute coaching session post-initial build.
    
    o Includes
maintenance pak
services
 2. Pricing Table
  Package 1Price per month
    
    
    Package 2Price per month(first 12 months)
    
    
    (first 12 months)$
    65.00
    
    
    $
    133.75Month 13 and after $54.00
    
    
    Month 13 and After $65.00
  5




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A-la-Carte Add Ons
    
    MRCEmail accounts (per account)
    
    $
    0.50Additional design hours (per hour)
    
    $
    60.00Parked domains
    
    $
    30.00
 
 *
    
    Parked domains area one time fee.
Domain renewal charges will be billed
per section 2.a. 6




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##### 



Table 1
 Site Builder Software Features
  Available Features
    
    Package 1
    
    Package2
    
    New FeatureContent EnhancersPage Counter
    
    ü
    
    ü
    
    Weather Viewer
    
    ü
    
    ü
    
    Date and Time Stamp
    
    ü
    
    ü
    
    MoreOver News
    
    ü
    
    ü
    
    News Feed Support (RSS)

    ü
    
    ü
    
    üAuto Last Updated Stamp
    
    ü
    
    ü
    
    Picture Galleries and Enhanced Photo Support
    
    ü
    
    ü
    
    üAnimated Cursors
    
    ü
    
    ü
    

Interactive FeaturesAdd Your Own HTML
    
  ü
    
     ü


    
    Add a Map to your web site
    
    ü

    
    ü

    
    Add a Map to your web site (Integrated version)
    
    ü

    
    ü

    
    Recommend This Site
    
    ü

    
    ü

    
    Add a Site Map
    
    ü

    
    ü

    
    Guestbook
    
    ü

    
    ü

    
    Blogs
    
    ü

    
    ü

    
    MultimediaAdd Flash
    
    ü

    
    ü

    
    Add Sound to your site
    
    ü

    
    ü

    
    Add Video
    
    ü

    
    ü

    
    Business ToolsWebsite Statistics Reporting
    
    ü

    
    ü

    
    Professtonat
Business Forms Builder & Gallery
    
    ü

    
    ü


    
    Loan Calculator
 
    ü

    
    ü

    
    üMortgage Calculator


ü

    
    ü

    
    üFile Download
    
    ü

    
    ü

    

    Gift Certificate Manager
    
    ü

    
    ü

    

    Announce
Your Site (EZ Site Announcer)
    
    ü

    
    ü

    
    Web Coupon Creator
    
    ü

    
    ü

    
    Amazon Product Listings
    
    ü

    
   ü

    
    Web Site SecurityCustomer Access Manager
    
    ü

    
    ü

    
    Customer Log in Button
    
    ü

    
    ü

    
    E-commercePayPal Direct Payment (Single Pay Buttons)
    
    ü

    
   ü

    
    Auction Connector  Powered by eBay
    
    ü

    
    ü

    
    E-store Builder w/lntegrated shopping cart

    ü

    
    üMiva Merchant 5.0
    
   

    
    ü

    
    üVeriSign Secure Site Service or equivalent
    
    
    
    ü

    
    VeriSign PayFio Pro (Gateway) or equivalent
    
    
    
    ü

    
    
 7




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##### 



2. Additional Fees
 Early Termination Fee Early Termination Fee
 Package Term
 Qualified Reason
 Excess Support Fee
 Post-Publication Design Fee.
 8




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##### 



3. Other Obligations.
 9




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##### 



SCHEDULE 2 to the Second Amendment
 Exhibit I to the Program Exhibit
 Customer Service Ordering and Provisioning Process effective on the Second Amendment
Effective Date
 Definitions:
 
    
    Days:For purposes of this amendment, Days are considered calendar days
    
    Design Team Manager (DTM):Supplier personnel responsible for the day-to-day operations
of the Designers and Design Project Managers (DPM)
    
    Designers:Supplier personnel responsible for completing website development for customers.
    
    Design Project Coordinators:Supplier personnel responsible for managing customer
accounts, gathering information.
    
    Design Admin:Supplier personnel responsible for pre-design qualification
    
    Design QA Specialist:Supplier personnel responsible for website QA
    
    Engaged Customer:Customer that responds to Admin calls and emails and becomes engaged
in the design process prior to being declared Unengaged on Day 5. Late Engaged Customers,
as defined below, are also considered to be Engaged Customers.
    
    Value Care Manager:Supplier personnel responsible for the day-to-day operations of the
Value Care customer-service team,
    
    Value Care Representative:Supplier personnel responsible for providing customer
support and conducting the initial Coaching Session.
    
    Discovery Consultation:The preliminary design interview between the Supplier and
the Dex Customer, during which page names, project timelines, milestones and website
goals are established and expectations are set.
    
    Late Engaged Customer:A Customer that becomes Engaged prior to Day 21 after being
declared Unengaged on Day 5.
    
    Site Blueprint:The website design rendering/composition that the Supplier uses as
the basis for the look and feel of the completed website.
    
    Content Gathering:The process of collecting, organizing and preparing Customer Content
for the website. Any Customer Content provided by Dex or the Dex Customer will be
considered the final version of the Customer Content.
    
    Unengaged Customer:An Unengaged Customer is a Customer that is not involved in any
part of the design process as determined below in this Exhibit I.
    
    Website Production:The process of developing the website, including setting up
individual web pages and ecommerce functionality, Quality Assurance testing, and search
engine optimization.
    
    Value Care Coaching Session:A telephone consultation between the Dex Customer and a
Value Care Representative to provide training on how to perform routine website maintenance
using the website editor tool.
 Overall Timelines
 
    
    Package #1:The Customer Services will follow these general timelines (subject to
the Dex Customers satisfaction of its obligations in Exhibit J):
 o
    
    Day 0  Dex order entryo
    
    Day 1 to 14  Discovery Consultation, Blueprint Approval and Content Gatheringo
    
    Day 15 to 19  Website Productiono
    
    Day 20 to 23  Customer Review and Revisionso
    
    Day 23 to 30  Website Publishingo
    
    Day 30+  Value Care Coaching Sessiono
    
    Website delivery may be achieved sooner than 20 days if the design is approved and
the customer provides the collateral for the website in advance of the
timelines/milestones above.
 10




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##### 




    
    Package#2: The Customer Services will follow the
general timelines above for the
initial site build. Ecommerce production will commence as follows:
 o
    
    Day 30 to 44  Ecommerce Store productiono
    
    Day 45 to 60  Customer Review and Site Publishing. Customer will have the
opportunity to review the site and, once approved, the site will be
published.o
    
    Day 60+  Value Care Coaching Sessiono
    
    Website delivery may be achieved sooner than 45 days if the customer approves the
design and delivers collateral for the website in advance of the timelines/milestones
above.
 
    
    Unengaged Customers: The Customer Services will follow these general timelines:
 o
    
    Day 0  Dex order entryo
    
    Day 510  Supplier will escalate account to Dex if no customer engagement
 §
    
    Dex will instruct the customer to call Supplier for re-engagement or
instruct Supplier to build unengaged,
 o
    
    Day 20  Supplier will begin website productiono
    
    Day 30  Website Publishing
 §
    
    Dex will grant an automatic SLA waiver for all
customers who become engaged after Day 10
 
    
    For customers who become engaged after site development has begun (approximately day 21) the
engaged customer request will be treated as a rebuild
 Step 0  Dex Order Entry
 
    
    Dex premise reps and phone reps sell an order for Customer Service to a Dex
Customer in accordance with the Agreement.
    
    Dex reps submit orders via the Amdocs System at Dex.
 o
    
    All orders must include:
 §
    
    Available customer contact information, including name,
address, phone number, and email address§
    
    Plan ordered§
    
    Domain Name Specification
 o
    
    If a new order contains a valid and available
domain name with an extension of .com, .net or .org, Supplier will register the new domain name for the Dex Customer as part of the
standard provisioning sequence.o
    
    Supplier will acknowledge receipt of an order to Dex through
the Data Exchange System.
 Step
1  Admin Error Process
 
    
    If an invalid domain name is obtained Supplier will recognize
the new order and will
recognize that the new order requires a valid domain name,
 §
    
    Supplier will look up domain registration record
in an attempt to verify domain ownership§
    
    If ownership cannot be verified, Supplier will make
2 outbound contact attempts by phone and email to the Dex Customer to
register a new domain name or verify domain is a transfer in connection
with the Design Support.§
    
    All orders where domain name cannot be obtained or
verified within 2 calls order will be escalated back to Dex via a ticket§
    
    Dex will be responsible to provide supplier with a
valid domain name to begin build process.§
    
    Supplier will not be able to complete Design
Support (Steps 2 through 6) until the new domain name registration or
verification is complete.§
    
    Suppliers obligations with respect to
completing Design Support will not begin until the new domain name
registration is complete.
 Step
2  Admin Process
 
    
    Design Admin will make 2 outbound calls in an attempt to engage the customer
 11




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##### 




    
    Each phone call will be followed up by an email confirmation of the call and a reminder of
next steps in the design process
    
    Upon contact Admin will schedule Discovery Consultation and will collect basic
information about the business
 o
    
    The Dex Customer must have, and regularly check, a valid email
address to which applicable communications can be sent.
 
    
    Admin will assign order to a Design Project Coordinator DPC to conduct Discovery
Consultation
 o
    
    If after 2 calls Admin is unable to schedule Discovery Consultation,
order is escalated to Dex for unengaged customer engagement assistance or approval
for unengaged build
 Step
3  Discovery Consultation
 
    
    DPC contacts customer, conducts the Discovery Consultation, which includes:
 o
    
    Identification of page names and, if ecommerce, categories
and products.o
    
    Confirmation of website content to be delivered by the
customer.o
    
    Confirmation of timelines for website production and delivery.
 
    
    During the Discovery Consultation, Supplier will recommend a design choice. The Dex
Customer will have 3 days to either approve the recommendation or select an alternate
design. The Dex Customer must have Internet access to complete this step. If the customer
does not select a design within 3 days, Supplier will proceed to the next step using the
recommended design.
    
    If the Dex Customer is not available for the initial telephone interview, Supplier will
make at least one attempt to reschedule the Discovery Consultation for another convenient
time.
    
    The Discovery Consultation will be considered complete when the following items have
been addressed:
 o
    
    Page names and product information (if ecommerce) have been
identified.o
    
    Expectations have been established for the delivery of the customers remaining content
and the delivery of the completed website.
 
    
    Once the Discovery Consultation is complete, Supplier will proceed with remaining steps
in the process as outlined below.
 o
    
    Any request for work that is deemed out of scope and not covered
within Exhibit J, Table 2 (Customer Content Specifications) will require additional
fees and will be escalated to Dex for approval.
 
    
    if the Dex Customer is unavailable or unresponsive to requests to conduct the Discovery
Consultation during the first 14 days of the process and/or does not provide any additional
website content, Supplier will proceed with the website build beginning on day 21 as per
the unengaged process defined below.
 Step
4  Blueprint Delivery and Approval
 
    
    Supplier will modify the look and feel of the Dex Customers design as
described below and deliver the desired Website Blueprint to the Dex Customer for
final approval.
    
    Only these elements of the Website Blueprint may be modified:
 o
    
    Coloro
    
    Header imageo
    
    Fonts and typefaceso
    
    Photos (substitution or replacement only)
 
    
    Once the baseline design has been selected and the change request has been confirmed,
the Designer will deliver the Website Blueprint to the Dex Customer for review.
    
    The Dex Customer will have three (3) days to approve the Website Blueprint (including
revisions).
 o
    
    Requested revisions are incorporated into the website build
and do not result in an additional blueprint version or customer review
cycle.
 
    
    Upon blueprint approval and/or revision request deadline, Supplier will incorporate
requested revisions and proceed with website development. This step occurs after 15 days
have passed from the Dex Customers order (Day 0) or once the Dex Customers final content
has been delivered, whichever comes first.
 12




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##### 



o
    
    If Supplier does not receive feedback on the Website Blueprint within
this timeframe, Supplier will consider the Website Blueprint as the design option
that will be used as the basis for the Dex Customers website.
 Step5  Content Gathering Delivery
 
    
    All content must be provided by the Dex Customer in acceptable formats as specified by
Supplier (and described Table 2 to Exhibit J entitled Customer Content Specification).
    
    Content creation, such as copy writing or taking photos, is not included as part
of standard website design services.
    
    The Dex Customer will have fifteen (15) days from the date of account provisioning to
deliver the website content (text and graphics) to Supplier.
    
    Content received during this first 15-day period will be included in the website to the extent such
content is within the scope of the applicable Package
    
    Content received after the 15-day period must be added after the initial website is completed.
    
    If the Dex Customer does not deliver any content within 15 days of the original
order date, Supplier will move forward with the development of the website as
specified above.
    
    Supplier may use stock content, text, and graphics in order to expedite the production
process and ensure website quality.
 Step 6  Website Design and Preview Delivery
 
    
    After receiving approval of the Site Blueprint, Supplier will begin production on the
website no later than 15 days after the Dex Customers
account provisioning date.
    
    All content received from the Dex Customer by that time will be included in the initial
development of the website to the extent such content is within the scope of the applicable
Package.
    
    Production on the website may begin before the 15th day if Supplier has confirmation
from the Dex Customer that the entire final website content has been delivered.
    
    Supplier will deliver the website preview link to the Dex Customer via email for review
within 5 business days after production begins. Longer development periods may be required
for large Package #2websites.
 Step7- Content Revisions and Publishing
 
    
    Upon delivery of the initial website, the Dex Customer may submit via email one (1)
round of revisions and corrections relating to text and graphics in the website within the
scope of the product purchased. Design elements can not be changed at
this time.
    
    Any outstanding content may be added at this time within the scope of the product purchased
and considered as part of the revisions.
    
    If the Dex Customer does deliver content or corrections, Supplier will complete the remaining
work and consider the website complete.
    
    If the Dex Customer does not notify Supplier of any site revisions or remaining content
within three (3) days of receiving the initial website, it will be assumed that the Dex
Customer does not have any corrections or content at this time and Supplier will publish
the website to the Dex Customers domain name and will consider the website complete.
    
    Once the development of the website is complete, Supplier will provide the Dex
Customer information via email on how to move forward with the Value Care Coaching
Session.
 Step 8  Value Care Coaching Session
 
    
    If the Dex Customer has Package #1, the Dex Customer is entitled to a 30 minute
coaching session and is advised to select from the following Standard Value Care
Coaching Session topics. These are:
 o
    
    Edit Texto
    
    Add Texto
    
    Edit Photoo
    
    Add Photoo
    
    Publish Websiteo
    
    Delete Items
 13




---



##### 



o
    
    Move Itemso
    
    Copy Itemso
    
    Preview Website
 
    
    If the Dex Customer has purchased Package #2, the Dex Customer is entitled to a 60
minute coaching session and is advised to select from the Standard Value Care Coaching
Session topics (noted above) and the Ecommerce Value Care Coaching Session topics. These
are:
 o
    
    Add (1) Categoryo
    
    Add (1) Sub-Categoryo
    
    Add (1) Producto
    
    Add (1) Attributeo
    
    Add (1) Product keywordso
    
    Add or modify shipping settingso
    
    Add or modify payment settings
 
    
    Value Care Coaching Sessions do not include support, instruction or training on
items not related to the website, its management or functionality.
    
    The Value Care Coaching Session ticket remains open for 30 days at which time the
ticket will expire and notification will be emailed to the customer.
 o
    
    The customer can still call in after this time to receive a coaching
session if one has not already been delivered.
 
    
    Supplier may require additional fees if the Dex Customers topics of choice cannot be
covered in the time allowed because of the Dex Customers performance or technical
barriers.
 Additional Processes  Unengaged Build Process
 
    
    If Web.com has completed two call attempts with no response from the Customer, the
Customer will be deemed Unengaged. The build process will continue as detailed above with
the following exceptions:
 o
    
    Blueprint and Site Design: No custom blueprint will be generated for
this Customer and no link will be sent to the customer asking them to review their
custom blueprint. Instead, a standard Site Builder design template will be applied
to the site within the Site Builder tool.o
    
    Content: Content will be derived from an existing set of
vertical-specific starter content automatically generated in Site Builder. This
content will be only minimally customized (business name, address, etc). This
templated content will be used to generate a minimum of three (3) pages including a
Home page, a Map and a Contact Us page. Other pages may be included.o
    
    Timeline: As detailed in Overall Timelines, Unengaged Customers, the
unengaged build will not begin until day 21. The site will be published by day 30.
A preview link is not provided to the customer for site review in advance of
publishing the site.o
    
    Re-engagement: If the Customer re-engages at any point during the
unengaged build (including up to 6 months after the site has been published), they
will be assigned to a Project Coordinator and begin the design process from the
beginning, as specified above. Any Customers that re-engage pursuant to this
provision will be deemed Engaged Customers as of the date the design process is
restarted.
 Rebuilds/Revisions
 
    
    Excluding Unengaged customer rebuilds and changes specified in the website maintenance
package, Post-publish design change requests must be approved by Dex and are billable at
$60 per hour
    
    Upon approval, customer will be assigned to a designer who will make up to (3)
phone call attempts and send up to (3) emails to the customer to initiate engagement
 o
    
    If customer does not respond within 7 days, supplier will consider
revision/rebuild request completed and remove from queue
 14




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##### 




    
    Upon engagement, requested changes will be reviewed with Dex Customer and completed within
scope of approval
    
    There will be a 45-day project timeline maximum on all Rebuilds and Revisions beginning at
the initial contact attempt by the Supplier to contact the customer.
    
    In cases where a customer becomes unengaged mid- project, tickets will be closed after the
14th day
without customer engagement.
 o
    
    If a customer calls back after the ticket has been closed, Supplier will
reopen the ticket and begin work again.
 
    
    Completed changes will be billed to Dex by Supplier on the next months invoice
 o
    
    Unengaged Revision tickets will be billed at 1 hour of time for research and contact attempts
 
    
    Refresh requests will be treated as Revisions following the above
outline process
 15




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##### 



SCHEDULE 3 to the Second Amendment
 Exhibit J to the Program Exhibit
 Dex Customer Provisioning Obligations effective on the Second Amendment Effective Date
  Step 0  Order Process
 
    
    Order must include valid domain name, contact information and
email address.
 Step 1  Admin Error Process
 
    
    Customer must work with Supplier to obtain a valid domain name if no valid domain name
was submitted in the initial order.
 Step 2  Admin Process
 
    
    Customer must provide a date on which to conduct Discovery Consultation.
    
    Customer must provide basic information about the business.
 Step 3  Discovery Consultation
 
    
    The Dex Customer must be available for an initial telephone interview within the first
5 days of placing an order, and, during the interview, the Dex Customer must:
 o
    
    Select a website design from the design libraryo
    
    Identify page names and categories and products for Package #2.o
    
    Confirm the delivery of all applicable website content
 
    
    All content, collateral, text, images, and other information required of the Dex
Customer must conform to the Customer Content Specificationsfound in Table 2 below in this
Exhibit J.
    
    The Dex Customer must have access to the Internet with an up-to-date browser and system
configurations.
 Step 4  Blueprint Delivery and Approval
 
    
    Upon delivery of a Site Blueprint, the Dex Customer must approve the Site Blueprint, with
or without revisions, within three (3) days
    
    If Dex Customer does not provide feedback on the Site Blueprint within this timeframe, Dex
Customer acknowledges that Supplier will consider the Site Blueprint as the accepted design
option that will be used as the basis for the Dex Customers website. Design changes after
this point will incur additional fees and affect project timelines.
 Step 5  Content Gathering Delivery
 
    
    Dex Customer must deliver the conforming website content (text and graphics) to
Supplier within fifteen (15) days from the order provisioning date (29 days for Package #2)
    
    Dex Customer acknowledges that Supplier may use stock content, text, and graphics in
order to expedite the production process and ensure website quality.
 Step 6  Website Design and Preview Delivery
 
    
    If the Dex Customer is unavailable or unresponsive to requests to conduct the Discovery
Consultation and/or does not provide any additional website collateral during the first 15
days of the process, Dex Customer acknowledges that Supplier will develop a website with
any information gathered up to that point and deliver this to the Dex Customer for review
via a preview link.
 o
    
    Any additional request for changes or content additions may require additional
fees.
 Step 7  Content Revisions and Publishing
 16




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##### 




    
    Upon delivery of the preview of the initial website, the Dex Customer may submit
via email, one (1) round of revisions/corrections relating to text and graphics in the
website.
    
    If the Dex Customer does not notify Supplier of any site revisions or remaining
content within three (3) business days of receiving the initial preview website, it will be
assumed that the Dex Customer does not have any corrections or content at this time, the
website will be published and considered complete.
    
    If the Dex Customer does deliver content or corrections, Supplier will complete the
remaining work within the scope of the product purchased. The website will be published and considered complete.
 Step 8  Value Care Coaching Session
 
    
    Value Care Coaching Sessions do not include support, instruction or training on items not
related to the website, its management or functionality.
    
    Supplier may require additional fees if the Dex Customers topics of choice cannot be covered in
the time allowed because of the Dex Customers performance or technical barriers.
 Additional Processes  Revisions and Rebuilds
 
    
    Dex Customer must respond to Suppliers calls and emails.
    
    If Dex Customer does not respond, supplier will consider revision/rebuild request completed and
remove from queue
    
    Dex Customer must remain engaged in Revision process
 °
    
    For customers not responding for 14 days, Revision tickets will be closed
 TABLE 2: CUSTOMER CONTENT SPECIFICATIONS
  Format and content of text and images
 
    
    Content is to be provided by the Dex Customer in digital format specified by
Supplier.
    
    Content creation, such as copy writing or taking photos, is not included
as part of standard website design services
    
    The amount of content that is considered to be one (1) page is approximately that which
would fit on a printed 8.5 x 11 sheet of paper (maximum 1000 words). Web pages that exceed length
may count as multiple pages or incur additional costs to complete.
    
    Dex Customer must have rights to display any proprietary content.
    
    Supplier may provide stock text content for the website to ensure prompt delivery of website services
    
    Supplier will publish up to an aggregate of two (2) Dex Customer-provided content images per page. (Does not include pages generated for online store)
    
    Supplier may resize, crop, or otherwise prepare images provided in digital format.
    
    Dex Customer must have rights to display any proprietary images.
    
    Supplier will provide scanning and preparation services for two (2) images per page. (Does not
include pages generated for online store) Additional scanning services may require additional
fees.
    
    Supplier may provide stock images to ensure prompt delivery of website services.
    
    Image services not included with Standard Website Design Services are:
 °
    
    Development of custom graphics or buttons°
    
    Digital image manipulation or image enhancements°
    
    Color corrections°
    
    Animated graphics°
    
    3-D image development and animation
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Format and content of links to websites and emails
 
    
    Supplier will include up to an aggregate of two (2) links to external websites per page.
    
    Dex Customer must provide Supplier complete link to any external website.
    
    Supplier will add up to two (2) email links per page.
    
    Dex Customer must provide Supplier with specific email addresses.
    
    Supplier is not responsible for creating new email accounts for the Dex Customer.
  
    
    Addition of 1 website page
    
    Up to 5 additional images
    
    One round of additional design revisions after site is built, not to exceed two hours, with
time estimate to be determined by the Design Team Manager.
 Format and content for Package #2
 
    
    All product information (including descriptions, images, and pricing) must be delivered in
digital format specified by Supplier
 °
    
    One image per product may be submitted for the site.
 
    
    Dex Customer must provide the product information in a pre-formatted spreadsheet
based on a template that Supplier will provide. The Dex Customer must adhere to the
image naming and spreadsheet formatting instructions that the Supplier Design Project
Coordinators will provide.
 
    
    Dex Customer agrees that based on the information that the Dex Customer provides, Supplier
will configure these components of the Dex Customers Ecommerce Store as part of the Standard
E-Commerce Setup Service:
 1)
    
    Categories
 i)
    
    Supplier will establish a minimum of one category for the product
inventory. The number of categories required or created is dependent on the number of
products offered by the Dex Customer, Supplier will set up a maximum of 100 products.
Any request for additional product set up will be deemed out of scope and be
escalated to Dex for approval.
 
    
    Supplier may also establish subcategories in the store. This will be done to
better organize the inventory for the site visitor and the Dex Customer.
    
    No categories will be created that do not have products associated with them.
    
    The following information may be required for all categories:
 °
    
    Category Name°
    
    Category Code°
    
    Category Image
 2)
    
    Products
 
    
    Products are defined as having either:
 °
    
    A unique SKU or Product ID in the inventory list (or)°
    
    A unique price in the inventory list
 
    
    This information may be required by Dex for all products:
 °
    
    Product Name°
    
    Product Code (SKU)°
    
    Product Short Description°
    
    Product Long Description°
    
    Product Price°
    
    Product Taxation (taxable yes or no)°
    
    Product Weight°
    
    Product Image Name
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°
    
    Product Thumbnail Image Name°
    
    Product Attributes
 3)
    
    Attributes
 
    
    The number of attributes is determined by the customers product inventory and is limited to
100 total products.
 °
    
    Each attribute is considered an additional product.
 
    
    This information may be required of Dex Customers for all product attributes.
 °
    
    Attribute name
 Sample Configuration below is equal to 9 products
 
    
    Category = Shirts
 °
    
    Product (1) = T-Shirts°
    
    Attribute (1) = Color
 §
    
    Attribute Name (1) = Blue§
    
    Attribute Name (2) = Red§
    
    Attribute Name (3) = Green
 °
    
    Attribute (2) = Size
 §
    
    Attribute Name (1) = Small§
    
    Attribute Name (2) = Medium§
    
    Attribute Name (3) = Large
 4)
    
    Shipping
 
    
    Supplierwill provide details on what shipping and handling options are available to the Dex
Customer.
    
    The Dex Customer is required to specify what shipping and handling charges will be applied to orders in the store.
 5)
    
    Taxation
 
    
    The Dex Customer is required to specify which products in the store are taxable and which
are not.
    
    The Dex Customer is responsible for knowing the relevant tax laws in his or her area of
business and for providing the correct tax rates to Supplierfor integration into
the store.
 6)
    
    Payment Methods
 
    
    The Dex Customer is required to specify what methods of payment will be available to visitors
to the online store.
    
    Supplierwill provide details on what payment methods are available to the Dex Customer.
    
    If the Dex Customer wishes to allow for real-time credit card processing on the website, the
Dex Customer must establish an account with a Supplier-approved credit card processing
center. Supplierwill provide details regarding which Payment Gateways are compatible
with the Dex Customers Ecommerce Solution.
 °
    
    Customer is responsible for setting up account with payment gateway
 7)
    
    Store Design (to match look and feel of website)
 
    
    Supplierwill configure the look and feel of the store to match as
closely as possible the design of the Home Page of the Dex Customers website.
    
    Variations in button name, button placement, and other design elements may need to be modified to accommodate the requirements of the Ecommerce Solution.
 8)
    
    Email notification messages
 
    
    Supplierwill provide information on what email notifications may be sent
from the website once a site visitor places an order. The minimum notifications are:
 °
    
    Email to the Dex Customer when order is placed°
    
    Email to site visitor when order is placed
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
    
    Supplierwill not create or configure these elements as part of the Standard E-Commerce
Setup Service:
 °
    
    Customer Accounts°
    
    Affiliate Networks°
    
    Discount Pricing°
    
    Related Products (cross selling/upselling)°
    
    Administrative User Groups°
    
    Marketing Campaigns°
    
    Promotional Campaigns
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SCHEDULE 4 to the Second Amendment
 EXHIBIT K to the Program Exhibit
 Service Covenants effective on the Second Amendment Effective Date
 1)
    
    Service Covenants
 (a) Site Builder Availability
    Provisioning
 Initial Two Day Contact.
 Training Two-Day Contact. Exhibit I
 Design Quality.
 
 21




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2)
    
    Credits:
 Site Builder Availability
 Provisioning
 Contacts.
 Calculation of Credits Exhibit K
 22




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##### 



SCHEDULE 5 to the Second Amendment
 EXHIBIT D1 to the Program Exhibit 
Dex Web Request Form
     atownsend@corp.web.com
 st th**
  1. CONTEST WINNER
 1. URL:
2. Company Name:
 o        3. Please list attachment file name:
  2. EDITS OR ADDITION  o Check here if you are
requesting a NEW page.
 1. URL:
2. Company Name:
3  o o  o    o    o  o
 4. Are images and/or additional files attached to the request email?
5. Please list attachment file names:
6. Notes:
  3. EDITS OR ADDITION  o Check here if you are
requesting a NEW page.
 1. URL:
2. Company Name:
3  o o  o    o    o  o
 4. Are images and/or additional files attached to the request email?
5. Please list attachment file names:
6. Notes:
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4. EDITS OR ADDITION  o Check here if you are requesting a NEW page.
 1. URL:
2. Company Name:
3  o o  o    o    o  o
 4. Are images and/or additional files attached to the request email?
5. Please list attachment file names:
6. Notes:
  5. EDITS OR ADDITION  o Check here if you are requesting a NEW page.
 1. URL:
2. Company Name:
3  o o  o    o    o  o
 4. Are images and/or additional files attached to the request email?
5. Please list attachment file names:
6. Notes:
  6. EDITS OR ADDITION  o Check here if you are requesting a NEW page.
 1. URL:
2. Company Name:
3  o o  o    o    o  o
 4. Are images and/or additional files attached to the request email?
5. Please list attachment file names:
6. Notes:
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SCHEDULE 6 to the Second Amendment
 EXHIBIT D2 to the Program Exhibit
Data System Request Form
  all
   Requested by:
    
    Date of this Request:Summary of Request:
    
    Is this request an emergency?
    o Yes o No
 Please identify business system that requires modification:o DTC/XML Gateway       o OASIS       o Other Sites/Areas (please explain)Reason for request:Customer:Interland Client #:Domain:Detailed description of request and special instructionsAdditional supporting documentation (i.e., project requirements, matrix/docs, final content, URLs, etc)
Please attach appropriate materials and list supporting documentation accordingly.Level of Effort and Corresponding Cost (to be completed by Web.com)
 25




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SCHEDULE 7 to the Second Amendment
 NEW EXHIBIT L TO THE PROGRAM EXHIBIT
 Customer Support effective on the Second Amendment Effective Date
  
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SCHEDULE 8 to the Second Amendment
 EXHIBIT M to the Program Exhibit
 Maintenance Pak effective on the Second Amendment Effective Date
   1.    Add One Page to Web Site Monthly
    
    This is
adding an 81⁄2 x
11 standard sheet
of information with
1 Add-on. Page
location is subject
to site layout
limitations.2.    Add a Photo to Web Site Monthly
    
    Add a
customer provided
photo to Content
Section of web
site. Cannot change
look and feel of
site.3.    Text Revisions to Existing Pages
    
    Make minor additions and edits
to existing site
content. Cannot
change look and
feel of site.
 webclicks@dexmedia.com
 27