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                                                                   Exhibit 10.13



                                 July 22, 1999



Mark Tapling
1559 Merion Lane
Oakmont, PA  15139

Dear Mark:

This letter is to confirm my offer to you for the position of President of
ServiceWare, Inc. Effective immediately, your compensation will be as outlined
below. Mark, I look forward to working with you closely.

1)   CASH COMPENSATION: Effective with your acceptance of this position, your
     base salary shall be $200K/year. Your exclusive bonus program shall be
     broken into 2 portions, each comprising a target of $25K bonus: one based
     on corporate bookings and the other based on attention of MBOs. The first
     plan will be based on achievement of the revised 1999 bookings plan which
     shall be defined as: $30M in combined 1999 bookings (including 1Q99 & 2Q99
     Molloy Group bookings) or the board approved bookings plan for the second
     half of FY99, whichever is lower for combined 1999 bookings. If the
     combined company achieves 100% or greater of the revised 1999 bookings plan
     as defined above, you will be given a $25K bonus. If the company is able to
     book between 90% and 100% of that number, you will be given a $12,500
     bonus.

     The second bonus program shall be based on attention of second half 1999
     MBOs, which shall be defined over the next few weeks. If all MBOs are met
     fully, a bonus of $25K shall be awarded to you.  Both bonuses shall be paid
     in February, 2000.


2)   SEVERANCE: Effective June 1, 1999, should your employment with ServiceWare
     be terminated without cause, either voluntarily or involuntarily by you,
     you will be awarded a severance package equivalent to six (6) months of
     your base salary on the termination date. It should be noted that this
     figure shall explicitly not include any bonuses, commissions, or other
     variable types of compensation available to you at that time. In the event
     your employment with ServiceWare is terminated due to change of control, as
     defined in the ServiceWare Incentive Stock Option plan, that amount shall
     be increased to a total of twelve (12) months total of your base salary.



3)   VESTING OF INCENTIVE STOCK OPTIONS DURING CHANGE OF CONTROL. Effective
     immediately, in the event of a change of control, as defined in the
     ServiceWare Incentive Stock Option Plan, 75% of all unvested incentive
     stock options awarded to you shall automatically vest and be available for
     you to exercise on the effective date of the acquisition. Effective June 1,
     2000, in the event of a change of control, as defined in the ServiceWare
     Incentive Stock Option Plan, 100% of all unvested incentive stock awarded
     to you shall automatically vest and be available for you to exercise on the
     effective date of the acquisition.


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4)   CAR ALLOWANCE: Effective with the acceptance of this position, you shall be
     given a $550/month car allowance to compensate for business costs related
     to the use of your personal vehicle.

                                    Regards,


                                    Rajiv Enand
                                    Chief Executive Officer