22236 Federal Register / Vol. 87, No. 72 / Thursday, April 14, 2022 / Notices 

are selected to ensure a nationallyrepresentative demographic sample, and 

one individual from each household is 

selected to take part in one Computer 

Assisted Telephone Interview. 

Interviewers ask respondents to report 

all of their activities for one preassigned 24-hour day, the day prior to 

the interview. A short series of summary 

questions and CPS updates follows the 

core time diary collection. After each 

full year of collection, annual national 

estimates of time use for an average day, 

weekday, and weekend day are 

published. 

Because the ATUS sample is a subset 

of households completing interviews for 

the CPS, the same demographic 

information collected from that survey 

is available for ATUS respondents. 

Comparisons of activity patterns across 

characteristics such as sex, race, age, 

disability status, and education of the 

respondent, as well as the presence of 

children and the number of adults living 

in the respondent’s household, are 

possible. 

III. Desired Focus of Comments 

The Bureau of Labor Statistics is 

particularly interested in comments 

that: 

• Evaluate whether the proposed 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information will have 

practical utility. 

• Evaluate the accuracy of the 

agency’s estimate of the burden of the 

proposed collection of information, 

including the validity of the 

methodology and assumptions used. 

• Enhance the quality, utility, and 

clarity of the information to be 

collected. 

• Minimize the burden of the 

collection of information on those who 

are to respond, including through the 

use of appropriate automated, 

electronic, mechanical, or other 

technological collection techniques or 

other forms of information technology, 

e.g., permitting electronic submissions 

of responses. 

Title of Collection: American Time 

Use Survey. 

OMB Number: 1220–0175. 

Type of Review: Extension. 

Affected Public: Individuals or 

Households. 

Total Respondents: 9,435. 

Frequency: Annually. 

Total Responses: 9,435. 

Average Time per Response: 21.5 

minutes. 

Estimated Total Burden Hours: 3,381 

hours. 

Comments submitted in response to 

this notice will be summarized and/or 

included in the request for Office of 

Management and Budget approval of the 

information collection request; they also 

will become a matter of public record. 

Signed at Washington, DC, on April 7, 

2022. 

Eric Molina, 

Acting Chief, Division of Management 

Systems. 

[FR Doc. 2022–07971 Filed 4–13–22; 8:45 am] 

BILLING CODE 4510–24–P 

OFFICE OF MANAGEMENT AND 

BUDGET 

[OMB Control No. 0348–NEW] 

Information Collection; Improving 

Customer Experience (OMB Circular 

A–11, Section 280 Implementation) 

AGENCY: Office of Management and 

Budget. 

ACTION: Notice; request for comment. 

SUMMARY: The Office of Management 

and Budget (OMB) has under review the 

following proposed Information 

Collection Request ‘‘Improving 

Customer Experience (OMB Circular A– 

11, Section 280 Implementation)’’ for 

approval under the Paperwork 

Reduction Act (PRA). 

DATES: Comments must be received by 

May 16, 2022. 

ADDRESSES: Written comments and 

recommendations for the proposed 

information collection should be sent 

within 30 days of publication of this 

notice to www.reginfo.gov/public/do/ 

PRAMain. Find this particular 

information collection by selecting 

‘‘Currently under 30-day Review—Open 

for Public Comments’’ or by using the 

search function. 

FOR FURTHER INFORMATION CONTACT: 

Requests for additional information 

should be directed to Amira Boland, 

Office of Management and Budget, 725 

17th St. NW, Washington, DC 20006, 

202–395–0380, or via email to 

amira.c.boland@omb.eop.gov. 

SUPPLEMENTARY INFORMATION: Whether 

seeking a loan, Social Security benefits, 

veterans benefits, or other services 

provided by the Federal Government, 

individuals and businesses expect 

Government customer services to be 

efficient and intuitive, just like services 

from leading private-sector 

organizations. Yet on Forrester’s 2020 

CX Index, the Federal sector’s average 

score is 10.7 points behind the private 

sector average and lower than any other 

industry or sector studied. Nearly half of 

the bottom 5% of the U.S. CX Index 

Rankings are Federal agencies. 

The President’s Management Agenda 

(see https://www.performance.gov/PMA) 

prioritizes efforts to improve the 

experience of those the Government 

serves—all of the people, families, 

businesses, organizations, and 

communities across America, especially 

those communities that are underserved 

by Government, when they use 

Government services. This focus on 

customer experience will not only 

improve the delivery, efficiency, 

security, and effectiveness of our 

Government programs, it will advance 

equity and enhance everyday 

interactions with public services and 

uplift the lives of those who need them 

the most. To support this, OMB Circular 

A–11 Section 280 establishes 

Government-wide standards for mature 

customer experience organizations in 

government. In order for Federal 

programs to design and deliver the 

experience taxpayers deserve, they must 

often undertake three general categories 

of activities: conduct ongoing customer 

research, gather and share customer 

feedback, and test services and digital 

products. Both the PMA and Section 

280 charge the President’s Management 

Council—the primary Government-wide 

body that advises the President and 

OMB on management issues that span 

agencies—with the routine designation 

of cross-agency ‘‘life experiences’’ for 

improvement (such as turning 65, 

surviving a natural disaster, or having a 

child) that do not fit neatly within one 

agency’s mission area. 

For these projects, OMB designers and 

staff, such as those on the Federal 

Customer Experience team or at the U.S. 

Digital Service, may lead and coordinate 

information collections in service of 

cross-agency life experience 

improvement efforts. These data 

collection efforts may be either 

qualitative or quantitative in nature or 

may consist of mixed methods. 

Additionally, data may be collected via 

a variety of means, including but not 

limited to electronic or social media, 

direct or indirect observation (i.e., in 

person, video, and audio collections), 

interviews, questionnaires, surveys, and 

focus groups. OMB will limit its 

inquiries to data collections that solicit 

strictly voluntary opinions or responses. 

Steps will be taken to ensure anonymity 

of respondents in each activity covered 

by this request, where appropriate. 

The data collected will be evaluated 

and used to improve the delivery of 

Federal services and programs and, in 

particular, those experiences that are 

more Government-wide in nature. It will 

include the creation of customer 

personas, customer journey maps (for 

definitions of—and more information 


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Federal Register / Vol. 87, No. 72 / Thursday, April 14, 2022 / Notices 22237 

on—customer personas and journey 

maps, see https://performance.gov/cx/ 

projects), and reports and summaries of 

customer feedback data and user 

insights. It will also provide 

Government-wide data on customer 

experience that can be displayed on 

Performance.gov to help build 

transparency and accountability of 

Federal programs to the customers they 

serve. 

As a general matter, these information 

collections will not result in any new 

system of records containing privacy 

information and will not ask questions 

of a sensitive nature, such as sexual 

behavior and attitudes, religious beliefs, 

and other matters that are commonly 

considered private. 

OMB will only submit collections if 

they meet the following criteria: 

• The collections are voluntary; 

• The collections are low-burden for 

respondents (based on considerations of 

total burden hours or burden-hours per 

respondent) and are low-cost for both 

the respondents and the Federal 

Government; 

• The collections are noncontroversial and do not raise issues of 

concern to other Federal agencies; 

• Any collection is targeted to the 

solicitation of opinions from 

respondents who have experience with 

the program or may have experience 

with the program in the near future; 

• Personally identifiable information 

(PII) is collected only to the extent 

necessary and is not retained; 

• Information gathered is intended to 

be used for general service improvement 

and program management purposes; 

• Upon agreement between OMB and 

the agency all or a subset of information 

may be released as part of A–11, Section 

280 requirements only on 

performance.gov; 

• Summaries of customer research 

and user testing activities may be 

included in public-facing customer 

journey maps or summaries; and 

• Additional release of data must be 

coordinated with OMB. 

These responses will inform efforts to 

improve or maintain the quality of 

service offered to the public. If this 

information is not collected, vital 

feedback from customers and 

stakeholders on services will be 

unavailable. 

Current Action: New Collection of 

Information. 

Type of Review: New. 

Affected Public: Individuals and 

households; businesses and 

organizations; State, local, territorial, or 

Tribal governments. 

Estimated Number of Respondents: 

Below is a preliminary estimate of the 

aggregate burden hours for this new 

collection. OMB will provide refined 

estimates of burden in subsequent 

notices. 

Average Expected Annual Number of 

Activities: Approximately five types of 

customer experience activities such as 

feedback surveys, focus groups, user 

testing, and interviews. 

Average Number of Respondents per 

Activity: 1 response per respondent per 

activity. 

Annual Responses: 2,001,550. 

Average Minutes per Response: 2–60 

minutes, dependent upon activity. 

Burden Hours: OMB estimates 

approximately 101,125 burden hours. 

Request for Comments: Comments are 

invited on: (a) Whether the proposed 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information shall have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden 

(including hours and cost) of the 

proposed collection of information; (c) 

ways to enhance the quality, utility, and 

clarity of the information to be 

collected; and (d) ways to minimize the 

burden of the collection of information 

on respondents, including through the 

use of automated collection techniques 

or other forms of information 

technology. In general, comments 

submitted in response to this notice will 

be summarized and/or included in the 

request for approval of this information 

collection; they also will become a 

matter of public record. 

Jason S. Miller, 

Deputy Director of Management. 

[FR Doc. 2022–07977 Filed 4–13–22; 8:45 am] 

BILLING CODE 3110–01–P 

MORRIS K. UDALL AND STEWART L. 

UDALL FOUNDATION 

Sunshine Act Meetings 

TIME AND DATE: 9:00 a.m. to 2:00 p.m. 

(PDT), Wednesday, April 27, 2022. 

PLACE: The University of Arizona 

President’s Office Conference Room, 

Old Main, Room 200, 1200 East 

University Boulevard, Tucson, Arizona, 

85721. 

STATUS: This meeting will be open to the 

public. Members of the public who 

would like to attend this meeting may 

request remote access by contacting 

Elizabeth Monroe at monroe@udall.gov 

prior to April 27 to obtain the 

teleconference connection information. 

MATTERS TO BE CONSIDERED: (1) Call to 

Order and Chair’s Remarks; (2) 

University of Arizona’s Remarks and 

Welcome; (3) Council on Environmental 

Quality’s Remarks; (4) Executive 

Director’s Remarks; (5) Consent Agenda 

Approval (Minutes of the October 28, 

2021, Board of Trustees Meeting; Board 

Reports submitted for Data and 

Information Technology, Education 

Programs, Finance and Internal 

Controls, John S. McCain III National 

Center for Environmental Conflict 

Resolution, and Udall Center for Studies 

in Public Policy-Native Nations Institute 

for Leadership, Management, and 

Policy-The University of Arizona 

Libraries, Special Collections; resolution 

regarding Amendment of Operating 

Procedures of the Board of Trustees of 

the Morris K. Udall and Stewart L. Udall 

Foundation; and Board takes notice of 

any new and updated personnel policies 

and internal control methodologies); (6) 

Update on Udall Foundation–University 

of Arizona Collaborations; (7) Grants, 

Gifts, and Donations Update; (8) Office 

Relocation of Udall Foundation Tucson, 

Arizona Headquarters; (9) Recognition 

of Former Trustee and Former Executive 

Director; (10) Recognition of LongServing Board Officers; and (11) Trustee 

Ethics Training. 

CONTACT PERSON FOR MORE INFORMATION: 

David P. Brown, Executive Director, 130 

South Scott Avenue, Tucson, AZ 85701, 

(520) 901–8560. 

Dated: April 12, 2022. 

David P. Brown, 

Executive Director, Morris K. Udall and 

Stewart L. Udall Foundation, and Federal 

Register Liaison Officer. 

[FR Doc. 2022–08129 Filed 4–12–22; 4:15 pm] 

BILLING CODE 6820–FN–P 

NATIONAL SCIENCE FOUNDATION 

Sunshine Act Meetings 

The National Science Board’s 

Committee on Strategy’s Subcommittee 

on Technology, Innovation and 

Partnerships hereby gives notice of the 

scheduling of a teleconference for the 

transaction of National Science Board 

business pursuant to the NSF Act and 

the Government in the Sunshine Act. 

TIME AND DATE: Monday, April 18, 2022, 

from 11:15 a.m.–12:00 p.m. EDT. 

PLACE: This meeting will be held by 

teleconference through the National 

Science Foundation, 2415 Eisenhower 

Avenue, Alexandria, VA 22314. 

STATUS: Closed. 

MATTERS TO BE CONSIDERED: The agenda 

is: Subcommittee Chair’s Opening 

Remarks; Approval of Minutes from 

February 11, 2022; and Discussion of 

Technology, Innovation, and 


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