[Federal Register Volume 87, Number 78 (Friday, April 22, 2022)]
[Notices]
[Pages 24225-24226]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2022-08628]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-XXXX]


Agency Information Collection Activity: Veterans Engagement 
Action Center (VEAC) Surveys

AGENCY: Veterans Experience Office, Department of Veterans Affairs.

ACTION: Notice.

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SUMMARY: The Veterans Experience Office (VEO), Department of Veterans 
Affairs (VA), is announcing an opportunity for public comment on the 
proposed collection of certain information by the agency. Under the 
Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to 
publish notice in the Federal Register concerning each proposed 
collection of information, including each proposed extension of a 
currently approved collection, and allow 60 days for public comment in 
response to the notice.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before 4/29/2022.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Evan Albert, Director of Measurement, Veterans Experience Office, 
EMD Directorate, Department of Veterans Affairs, 810 Vermont Avenue NW, 
Washington, DC 20420 or email to <a href="/cdn-cgi/l/email-protection#026774636c2c636e606770764274632c656d74"><span class="__cf_email__" data-cfemail="e18497808fcf808d83849395a19780cf868e97">[email protected]</span></a>. Please refer to 
``VEAC Survey Feedback'' in any correspondence. During the comment 
period, comments may be viewed online through FDMS.

FOR FURTHER INFORMATION CONTACT: Maribel Aponte, Office of Enterprise 
and Integration, Data Governance Analytics (008), 1717 H Street NW, 
Washington, DC 20006, (202) 266-4688 or email <a href="/cdn-cgi/l/email-protection#640905160d0601084a05140b0a10012412054a030b12"><span class="__cf_email__" data-cfemail="4c212d3e252e2920622d3c232238290c3a2d622b233a">[email protected]</span></a>. 
Please refer to ``VEO VEAC Survey Feedback'' in any correspondence.
    Under the PRA of 1995, Federal agencies must obtain approval from 
the Office of Management and Budget (OMB) for each collection of 
information they conduct or sponsor. This request for comment is being 
made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VEO 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of VEO's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VEO's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Authority: FY2021 MILCON House report 116-445.
    Title: Veterans Engagement Action Center (VEAC) Surveys.
    OMB Control Number: None.
    Type of Review: New collection.
    Abstract: Veterans Experience Action Center (VEAC) is a Veterans 
Affairs (VA) program established to proactively assist Veterans in a 
selected state with a one-stop resource for all their needs. The VEAC 
brings together VA benefits, health care and other resources in 
partnership with state VA resources.
    The VEAC gathers feedback from Veterans, Active Military, Guard/
Reservist, Family members, caregivers, providers, and survivors. The 
VEAC then provides that feedback to VA leaders to measure the success 
of the outreach event and measure the ease, effectiveness, emotion, and 
trust from the participants as they exit. The surveys will further 
allow the Veterans Experience Office (VEO) to measure whether the needs 
of the participants were met. Additional areas where the survey results 
will impact:
    <bullet> Identifies gaps and challenges in health care, benefits, 
and service delivery.
    <bullet> Identifies areas for how VA can best support local efforts 
in a holistic fashion.

[[Page 24226]]

    <bullet> Identifies areas where there may be barriers to access, 
and outreach tailored to local communities.
    Per FY2021 MILCON House report 116-445, the Committee directs the 
VA to provide quarterly reports on the status of the implementation of 
the VEAC pilot program; the effectiveness of the pilot program at 
reaching Veterans, particularly those in need, and increasing 
utilization of VA services:

<bullet> Congress Quarterly Congressional Tracking Reports (CTRs)

    VEAC surveys afford VEAC participants the ability to provide 
feedback to VA and allow the customer to share their experiences. VEO 
uses the customer's feedback to enhance and increase outreach and 
engagement efforts and determine the direct value of our efforts.
    The surveys and its delivery are an innovative approach to measure 
and improve customer experience based on the ``voice of the Veteran.'' 
Through the use of the VSignals digital platform, VEO can identify gaps 
and challenges in the community, provide information on VA programs, 
increase access and outreach, identify what is and what is not working, 
and determine how VA can best support local community efforts in 
support of Veterans, families, caregivers, and survivors. The Veteran 
Experience Office (VEO) has also been commissioned to measure the 
satisfaction of Peer-to-Peer organizations and veterans who recently 
interacted with the VEAC.
    Survey respondents will be Veterans, Active Military, Guard/
Reservist, family members, caregivers, and survivors that attend a VEAC 
event. Some VEAC participants may also be offered to provide feedback 
to surveys that capture their experience through their Peer-to-Peer 
connections or their attendance on a Veterans Experience Live Question 
and Answer event. Different surveys may be administered participants of 
events:
    1. VEAC Exit Survey: Outreach event staff will verbally administer 
the survey to event attendees as the last step in the overall event 
process. The outreach staff will fill out the web-based survey on 
behalf of the outreach event participant.
    2. VEAC Email Survey: A survey will be sent via email to event 
attendees that were not able to take the VEAC Exit Survey. The email 
survey will not be sent to event attendees that opted out of the VEAC 
Exit Survey.
    3. Peer-to-Peer Survey: The survey is completed via an email-based 
survey design. After a Peer-to-Peer organization interacts with a VEAC 
Representative, the VEAC Representative will send an email to the Peer-
to-Peer organization with a link to the Vsignals survey. The Peer-to-
Peer organization can take the survey and share the survey to Veterans 
via email at the conclusion of each Peer-to-Peer interaction. Peer-to-
Peer organizations and veterans will choose whether they want to 
participate in the survey.
    Affected Public: Individuals.
    Estimated Annual Burden: 1,200 hours.
    Estimated Average Burden per Respondent: 4 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 16,000.

    By direction of the Secretary.
Maribel Aponte,
VA PRA Clearance Officer, Office of Enterprise and Integration/Data 
Governance Analytics, Department of Veterans Affairs.
[FR Doc. 2022-08628 Filed 4-21-22; 8:45 am]
BILLING CODE 8320-01-P


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