<PAGE>

                      SECURITIES AND EXCHANGE COMMISSION
                            WASHINGTON, D.C. 20549

                                ---------------

                                   FORM 10-Q

[  X  ]   QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
          EXCHANGE ACT OF 1934

          For the quarterly period ended March 31, 1997

                                      OR

[     ]   TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES
          EXCHANGE ACT OF 1934

           For the transition period from _________________ to _______________


                        Commission File Number 0-17920

                          BRITE VOICE SYSTEMS, INC.
           (EXACT NAME OF REGISTRANT AS SPECIFIED IN ITS CHARTER)

                  KANSAS                              48-0986248
       (STATE OR OTHER JURISDICTION                 (I.R.S. EMPLOYER
     OF INCORPORATION OR ORGANIZATION)            IDENTIFICATION NUMBER)

                          7309 E. 21ST STREET NORTH
                            WICHITA, KANSAS  67206
                   (ADDRESS OF PRINCIPAL EXECUTIVE OFFICES)

     REGISTRANT'S TELEPHONE NUMBER, INCLUDING AREA CODE:  (316) 652-6500


Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding 12 months (or for such shorter period that the registrant was
required to file such reports), and (2) has been subject to such filing
requirements for the past 90 days.     Yes   [  X  ]       No   [     ]

As of May 8, 1997, 11,830,095 shares of the registrant's common stock were
outstanding.

                                       
                           TOTAL NUMBER OF PAGES: 14
<PAGE>

                            BRITE VOICE SYSTEMS, INC.

                                     INDEX


                                                                          Page
                                                                         Number
                                                                         ------
PART I.       FINANCIAL INFORMATION

   Item 1.    Financial Statements

              Consolidated Balance Sheets - March 31, 1997
                and December 31, 1996...................................    3

              Consolidated Statements of Income - Three Months
                Ended March 31, 1997 and 1996..........................     5

              Consolidated Statements of Cash Flows - Three Months
                Ended March 31, 1997 and 1996..........................     6

              Notes to Financial Statements............................     7

   Item 2.    Management's Discussion and Analysis of Financial
                Condition and Results of Operations....................     8

PART II.      OTHER INFORMATION........................................    13

SIGNATURES.............................................................    14


<PAGE>
                            PART I.  FINANCIAL INFORMATION

                            ITEM 1.   FINANCIAL STATEMENTS

                              BRITE VOICE SYSTEMS, INC.
                             CONSOLIDATED BALANCE SHEETS
                                    (IN THOUSANDS)

                                       ASSETS


                                                      March 31,    December 31,
                                                        1997          1996
                                                    -----------    -----------
                                                    (Unaudited)
CURRENT ASSETS
   Cash and cash equivalents......................   $  6,426       $  8,084
   Accounts receivable, less allowance for
     doubtful accounts: $490 - 1997; $471 - 1996..     38,335         35,067
   Inventories....................................     14,564         12,507
   Prepaid expenses and other.....................      2,093          2,601
                                                    -----------    -----------
      Total Current Assets........................     61,418         58,259
                                                    -----------    -----------

PROPERTY AND EQUIPMENT
   Land and building..............................      3,074          3,074
   Furniture and equipment........................     24,703         23,430
                                                    -----------    -----------
                                                       27,777         26,504
                                                    -----------    -----------
   Less accumulated depreciation..................    (13,140)       (12,204)
                                                    -----------    -----------
      Total Property and Equipment................     14,637         14,300
                                                    -----------    -----------

OTHER ASSETS......................................      3,178          2,323
                                                    -----------    -----------

      TOTAL ASSETS................................   $ 79,233       $ 74,882
                                                    -----------    -----------
                                                    -----------    -----------









                          See Notes to Financial Statements


                                      -3-

<PAGE>

                           BRITE VOICE SYSTEMS, INC.
                          CONSOLIDATED BALANCE SHEETS
                       (IN THOUSANDS, EXCEPT SHARE DATA)

                      LIABILITIES AND STOCKHOLDERS' EQUITY


                                                      March 31,    December 31,
                                                        1997          1996
                                                    -----------    -----------
                                                    (Unaudited)

CURRENT LIABILITIES
   Accounts payable...............................    $14,282        $10,539
   Accrued salaries and wages.....................      2,430          1,974
   Other accrued expenses.........................      1,032          1,512
   Deferred revenue...............................      2,498          2,063
   Customer deposits..............................      2,960          3,526
   Income taxes payable...........................      1,589          1,087
                                                    -----------    -----------
      Total Current Liabilities...................     24,791         20,701
                                                    -----------    -----------

COMMITMENTS AND CONTINGENCIES.....................         --             --

STOCKHOLDERS' EQUITY
   Preferred stock, no par value; authorized
      10,000,000 shares; none issued and
      outstanding.................................         --             --
   Common stock, no par value; authorized
      30,000,000 shares; issued 11,830,095
      shares - 1997; 11,829,595 shares - 1996.....     38,419         38,417
   Retained earnings..............................     16,245         14,938
   Foreign currency translation adjustment........       (222)           826
                                                    -----------    -----------
      Total Stockholders' Equity..................      54,442        54,181
                                                    -----------    -----------

      TOTAL LIABILITIES AND
         STOCKHOLDERS' EQUITY.....................     $79,233       $74,882
                                                    -----------    -----------
                                                    -----------    -----------








                          See Notes to Financial Statements


                                      -4-

<PAGE>


                           BRITE VOICE SYSTEMS, INC.
                       CONSOLIDATED STATEMENTS OF INCOME
                     (IN THOUSANDS, EXCEPT PER SHARE DATA)


                                                           Three Months Ended
                                                                March 31,
                                                            1997        1996
                                                           -------     -------
                                                               (Unaudited)
REVENUES
   Systems..............................................   $19,106     $14,116
   Services.............................................    11,884      11,732
                                                           -------     -------
                                                            30,990      25,848
                                                           -------     -------
COSTS AND EXPENSES
   Cost of Sales:
      Systems...........................................     8,693       6,010
      Services..........................................     6,833       5,621
   Research and engineering.............................     3,075       2,586
   Selling, general and administrative..................    10,384       7,927
                                                           -------     -------
                                                            28,985      22,144
                                                           -------     -------

INCOME FROM OPERATIONS..................................     2,005       3,704
OTHER INCOME, NET.......................................        76          57
                                                           -------     -------

INCOME BEFORE TAXES.....................................     2,081       3,761

INCOME TAX PROVISION....................................       790       1,058
                                                           -------     -------

NET INCOME..............................................   $ 1,291     $ 2,703
                                                           -------     -------
                                                           -------     -------

EARNINGS PER SHARE......................................   $  0.11     $  0.23
                                                           -------     -------
                                                           -------     -------

WEIGHTED AVERAGE SHARES OUTSTANDING.....................    12,143      11,921







                          See Notes to Financial Statements


                                      -5-

<PAGE>

                           BRITE VOICE SYSTEMS, INC.
                     CONSOLIDATED STATEMENTS OF CASH FLOWS
                                 (IN THOUSANDS)


                                                           Three Months Ended
                                                                March 31,
                                                            1997        1996
                                                           -------     -------
                                                               (Unaudited)
CASH FLOWS FROM OPERATING ACTIVITIES
   Net income...........................................   $ 1,291     $ 2,703
   Items not requiring (providing) cash:
      Depreciation and amortization.....................     1,154         838
      Gain on disposition of assets.....................       (15)        --
   Changes in:
      Accounts receivable...............................    (3,735)      2,460
      Inventories.......................................    (2,356)     (1,071)
      Accounts payable and accrued expenses.............     3,847      (1,018)
      Other current assets and liabilities..............       975      (1,949)
                                                           -------     -------

         Net cash provided by operating activities......     1,161       1,963
                                                           -------     -------
CASH FLOWS FROM INVESTING ACTIVITIES
   Purchase of property and equipment, net..............    (1,547)     (1,491)
   Purchase of temporary investments....................        --      (1,987)
   Increase in other assets.............................      (982)        (89)
   Proceeds from sale of property.......................        16          --
                                                           -------     -------

         Net cash used in investing activities..........    (2,513)     (3,567)
                                                           -------     -------
CASH FLOWS FROM FINANCING ACTIVITIES
   Issuance of common stock.............................         2       2,832
   Principal payment on debts...........................        --        (621)
                                                           -------     -------

         Net cash provided by financing activities......         2       2,211
                                                           -------     -------

EFFECT OF EXCHANGE RATE CHANGES ON CASH.................      (308)       (173)
                                                           -------     -------
INCREASE (DECREASE) IN CASH AND
   CASH EQUIVALENTS.....................................    (1,658)        434
CASH AND CASH EQUIVALENTS,
   BEGINNING OF PERIOD..................................     8,084       3,405
                                                           -------     -------
CASH AND CASH EQUIVALENTS, END OF PERIOD................   $ 6,426     $ 3,839
                                                           -------     -------
                                                           -------     -------





                          See Notes to Financial Statements


                                      -6-

<PAGE>

                           BRITE VOICE SYSTEMS, INC.
                   NOTES TO CONSOLIDATED FINANCIAL STATEMENTS


1.  The 1997 and 1996 financial statements (except for the December 31, 1996
Balance Sheet) included herein have been prepared by the Company, without audit,
and reflect all adjustments (consisting only of those of a normal recurring
nature) which are, in the opinion of management, necessary to fairly present the
financial position, results of operations and cash flows for the interim
periods.  Certain information and footnote disclosures normally included in
financial statements prepared in accordance with generally accepted accounting
principles have been condensed or omitted, although the Company believes that
the disclosures are adequate to make the information presented not misleading.
It is suggested that these condensed financial statements be read in conjunction
with the financial statements and the notes thereto for the year ended December
31, 1996, contained in the Company's Annual Report to Stockholders and Form 10-K
filed with the Securities and Exchange Commission.

2.  Inventories consist of the following (in thousands):

                                               March 31,     December 31,
                                                 1997           1996
                                               ---------     ------------

    Purchased parts.........................    $ 6,185        $ 4,060
    Work in progress........................      5,981          5,581
    Finished goods..........................      2,398          2,866
                                               ---------     ------------

                                                $14,564        $12,507
                                               ---------     ------------
                                               ---------     ------------


3.  On March 4, 1996, the Company completed a public stock offering whereby 
1,377,401 shares were sold by certain stockholders.  The Company granted the 
Underwriter an option to purchase up to 206,610 shares, solely to cover 
over-allotments.  The underwriter's option was exercised, resulting in 
proceeds to the Company of $2,761,176, net of expenses.

4.  Income taxes paid, net of refunds received, during the three months ended 
March 31, 1997 and 1996 were $157,000 and $1,214,000, respectively.

    Interest paid during the three months ended March 31, 1997 and 1996 was
$4,000 and $10,000, respectively.






                                      -7-

<PAGE>


                        PART I:   FINANCIAL INFORMATION


ITEM 2.  MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND
         RESULTS OF OPERATIONS

FORWARD-LOOKING STATEMENTS

    From time to time, information provided by the Company, statements made by
its employees or information included in its filings with the Securities and
Exchange Commission, including this Form 10-Q Report, may contain certain
"forward-looking" information, as that term is defined by the Private Securities
Litigation Reform Act of 1995 (the "Act").  The words "expects," "anticipates,"
"believes" and similar words generally signify a "forward-looking" statement.
These forward-looking statements are made pursuant to the safe harbor provisions
of the Act.  The reader is cautioned that all forward-looking statements are
necessarily speculative and that there are certain risks and uncertainties that
could cause actual events or results to differ materially from those referred to
in such forward-looking statements.  Such risks and uncertainties include those
inherent generally in the voice processing and telecommunications consulting
industries, such as product demand, pricing, market acceptance, reliance on
significant customers, intellectual property rights, risks in product and
technology developments, and other risk factors detailed in the section entitled
"Certain Trends and Uncertainties" contained in the Company's Form 10-K Report
and in the Company's other Securities and Exchange Commission filings.  The
Company undertakes no obligation to publicly revise any forward-looking
statement due to changes in circumstances after the date of this report, or to
reflect the occurrence of unanticipated events.

RESULTS OF OPERATIONS

THREE MONTHS ENDED MARCH 31, 1997 COMPARED TO THREE MONTHS ENDED MARCH 31, 1996

    The Company derives revenue from the sale of voice processing systems to
domestic and international customers and the provision of services related to
the operation of these systems.  The Company's systems can be divided into two
categories: those that increase its customers' revenues through increased
subscription or user fees ("Network Systems"), and those that reduce customers'
costs or improve the efficiency of services provided to end user customers
("Business Systems").

    Total revenues increased $5,142,000, or 19.9%, for the three months ended
March 31, 1997 compared to the three months ended March 31, 1996.  The increase
was due primarily to increased equipment sales to new and existing customers,
increases in managed services and service contract and repair revenue, offset by
a decrease in telecommunications management services revenues.

    Systems revenues increased $4,990,000, or 35.3%, for the three months ended
March 31, 1997 compared to the prior year, as shown in the following table:



                                      -8-

<PAGE>

                                SYSTEMS REVENUES

                                      Three Months Ended March 31,
                                      ----------------------------
                                          1997            1996      % Increase
                                      -----------     -----------   ----------

    Business Systems................   $ 5,156,000     $ 4,573,000      12.7%
    Network Systems.................    13,950,000       9,543,000      46.2%
                                       -----------     -----------   ----------
    Total...........................   $19,106,000     $14,116,000      35.3%
                                       -----------     -----------   ----------
                                       -----------     -----------   ----------

    Business Systems revenue consists principally of sales of interactive voice
response ("IVR"), audiotex or electronic publishing, and small voice messaging
systems for use in conjunction with a corporation's PBX.  The increase of
$583,000, or 12.7%, was primarily due to a larger number of systems shipped
outside of the United States during the first quarter of 1997 compared to the
first quarter of 1996.  The Company has significantly increased its sales force
for the purpose of marketing its IVR systems to European customers.  Sales of
electronic publishing systems in the United States remain slow, as many of the
Company's customers have shifted their emphasis from audiotex systems to other
on-line systems and services.  The Company believes that sales of electronic
publishing systems in the future will become increasingly more difficult to
obtain in the domestic market.

    Network Systems revenue consists principally of sales of voice messaging,
voice activated dialing and prepaid calling systems.  The $4,407,000, or 46.2%,
increase was primarily due to system sales to new customers in Europe and the
Pacific Rim, and system expansion by existing customers in Europe and the United
States.  The Company believes that international markets are behind the United
States in terms of market penetration of voice processing systems and that
significant growth potential exists within these markets.

    The Company's systems sales are dependent upon continued orders by existing
customers, orders from new customers and development of new products.  There can
be no assurance that the Company will be able to increase or maintain its market
share in the future or to sustain recent growth rates.

    Services revenues increased $152,000, or 1.3%, for the three months ended
March 31, 1997, principally due to increased maintenance revenues offset by a
decline in telecommunications management services revenues. In addition, the
Company sold its 900 Voice Personals product line in July 1996. With Voice
Personals revenues excluded from the 1996 results, services revenues would have
increased $1,399,000, or 13.3%, for the first quarter. The breakdown of services
revenues is shown in the following table:






                                      -9-

<PAGE>

                                  SERVICES REVENUES

                                      Three Months Ended March 31,
                                      ----------------------------  % Increase/
                                         1997            1996        (Decrease)
                                      ------------     -----------   ----------

    Managed services...............   $ 3,272,000      $ 2,891,000      13.2%
    Service contract and repair....     3,761,000        2,937,000      28.1%
    Information services...........     1,491,000        1,355,000      10.0%
    Telecommunications
     management services...........     3,360,000        4,549,000     (26.1%)
                                      ------------     -----------   ----------
    Total..........................   $11,884,000      $11,732,000       1.3%
                                      ------------     -----------   ----------
                                      ------------     -----------   ----------

    Managed services revenues increased $381,000, or 13.2%, primarily due to an
increase in system rentals and the commencement of advertising sales on behalf
of Yellow Pages customers.  Excluding Voice Personals revenues, managed services
revenues increased $1,628,000, or 99.0%.

    Service contract and repair revenues increased $824,000, or 28.1%, due
primarily to the Company's continuing emphasis on expanding its base of
customers who subscribe to quarterly or annual maintenance contracts.
Information services revenue increased $136,000, or 10.0%, due primarily to the
introduction of new audio products. The Company believes that due to the lower
level of electronic publishing system sales being made, continued expansion of
information services revenue will be dependent upon developing additional new
audio products and applications.

    Telecommunications management services revenues decreased $1,189,000, or
26.1%.  This decrease is due to the absence of large billing verification
refunds received during the quarter, offset by increases in the Company's
software services products and operations management revenues.   The Company
continues to pursue large billing verification contracts, but is unable to
predict the success of its efforts in this area.

    Cost of systems sales increased $4,990,000, or 35.3%. As a percentage of
systems sales, actual costs increased to 45.5% from 42.6% in 1996.  Actual costs
increased due primarily to an increase in the number of systems shipped to
international customers.  The increase as a percentage of revenues is due to an
increase in pass-through sales and a decline in software content, and the fact
that gross margins on international sales have historically been lower than on
domestic sales.

    Cost of services revenue increased $1,212,000, or 21.6%, for the three
months ended March 31, 1997.  As a percentage of services revenues, actual costs
increased to 57.5% in 1997, compared to  47.9% in 1996.  The increase in actual
costs was due primarily to an expansion of the infrastructure of the
telecommunications management services departments. The decline in margins was
due principally to a shift in the revenue mix from predominantly billing
verification revenues to lower margin software services and operations
management revenue.  The Company expects this trend toward lower high-margin
billing verification revenues to continue for the foreseeable future.



                                      -10-

<PAGE>

    Research and engineering expenses increased $489,000, or 18.9%, for the
three months ended March 31, 1997.  The increase in actual expenditures was due
to an increase in staff dedicated to designing new products and enhancing
existing products. As a percentage of revenue, these expenses decreased slightly
to 9.9% of total revenues in the first quarter of 1997, compared to 10.0% in
1996. The Company believes that it must continue to increase spending on
research and engineering activities in absolute terms in order to remain
competitive in the voice response market.  Such expenses could increase as a
percentage of revenues as well.

    Selling, general and administrative expenses increased $2,456,000, or
31.0%, for the three months ended March 31, 1997.  The increase in actual
expenditures was primarily due to an increase in the Company's international
sales staff.  As a percentage of revenues, these expenses increased to 33.5% in
1997, compared to 30.7% in 1996.  The Company continues to expand its
international and domestic sales and marketing efforts.  The Company anticipates
that these expenses as a percentage of revenues will begin to decline as the
additional staff begins generating revenues.

    The effective income tax rate for the three months ended March 31, 1997 is
38.0%, compared to 28.1% in 1996.  The variance from the United States statutory
rate in 1997 is due primarily to foreign taxes and state income taxes.  The
variance in 1996 was due primarily to the utilization of net operating losses,
credit carryforwards acquired through the Company's 1993 merger with Perception
Technology Corporation, and a reduction in the Company's deferred tax valuation
allowance.

LIQUIDITY AND CAPITAL RESOURCES

    As of March 31, 1997, the Company had a current ratio of 2.5 to 1, and
working capital of $36,627,000, compared to a current ratio of 2.8 to 1 and
working capital of $37,558,000 at December 31, 1996.

    Cash flows from operating activities provided net cash of $1,161,000 for
the three months ended March 31, 1997.  Cash  derived from net income, items not
requiring cash outlay, and an increase in accounts payable were offset by
increases in accounts receivable and inventory.  Accounts receivable at March
31, 1997 increased by $3,268,000 compared to December 31, 1996, principally due
to international sales, which typically have longer payment  and collection
cycles.  Inventory increased by $2,057,000, primarily due to the longer lead
time associated with international orders.  The Company believes the increase in
each of these areas to be in line with the business growth experienced in 
systems sales during the first quarter of 1997, and the backlog of orders at 
the end of the quarter.

    The Company regularly invests excess funds in short-term securities, such
as bankers' acceptances, government obligations and variable rate demand notes,
having maturities up to one year.  Management believes that restricting
investments to these types of securities maximizes financial flexibility and
minimizes exposure to interest rate and market risks.  The Company utilizes
these investments as a source of liquidity, to the extent that cash requirements
exceed short-term cash receipts.



                                      -11-

<PAGE>

    The Company maintains a $5,000,000 line of credit that is used from time to
time to fund short-term cash requirements.  There were no borrowings outstanding
under the line as of March 31, 1997.

    On April 22, 1997, the Company announced plans to reorganize its 
operations and relocate its corporate headquarters to the Orlando, Florida 
area.  The Company anticipates that this decision will result in a 
non-recurring charge in either the second or third quarter of the current 
year, consisting of both cash and non-cash expenses.  Because the final 
details of the plans related to the reorganization are not complete, the 
amount of the charge has not been determined.

    The Company believes that the additional expenses anticipated as a result
of the reorganization and relocation can be funded through the use of the
Company's line of credit and utilization of both operating and capital leases.
The Company believes that this borrowing capacity and cash generated through
operations will be sufficient to fund all of the Company's known capital
requirements for at least the next twelve months.

INFLATION

    Inflation has not had a material impact on the Company's results of
operations.  Because of the competitive nature of the computer industry, the
costs of parts used in the Company's products have remained relatively stable.
However, should inflation rise to higher levels, the Company believes that such
inflationary costs would be passed on to customers by both the Company and its
competition.

ACCOUNTING PRONOUNCEMENT

    The Financial Accounting Standards Board issued FASB Statement 128,
"Earnings Per Share" in February 1997.  FASB 128 modifies the way companies
report earnings per share information.  The Company will be required to adopt
FASB 128 for the year ending December 31, 1997.  All prior period earnings per
share data will be restated to conform with the statement.  The Company does not
believe that adoption of FASB 128 will materially affect earnings per share data
previously reported.




                                      -12-

<PAGE>

                          PART II - OTHER INFORMATION


ITEM 1.    LEGAL PROCEEDINGS

       None

ITEM 2.    CHANGES IN SECURITIES

       None

ITEM 3.    DEFAULTS UPON SENIOR SECURITIES

       None

ITEM 4.    SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

       None

ITEM 5.    OTHER MATTERS

       None

ITEM 6.    EXHIBITS REQUIRED BY ITEM 601 OF REGULATION S-K

       (a)    Exhibits.

           Exhibit 10 - Office Lease Agreement between the Company and 
Heathrow Office Building Corporation, dated April 16, 1997, pertaining to the 
Company's headquarters facility in Lake Mary, Florida.

           Exhibit 27 - Financial Data Schedule

       (b)    No reports on Form 8-K were filed during the quarter for which 
this report is filed.

                                      -13-

<PAGE>

                                      SIGNATURE



    Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this Report to be signed on its behalf by the
undersigned thereunto duly authorized.



Dated:   May 13, 1997



                                       BRITE VOICE SYSTEMS, INC.


                                       /s/ Glenn A. Etherington
                                       ---------------------------------------
                                       Glenn A. Etherington
                                       Chief Financial Officer
                                       Duly Authorized Officer on behalf of the
                                       Registrant














                                      -14-