[Federal Register Volume 66, Number 122 (Monday, June 25, 2001)]
[Notices]
[Page 33666]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 01-15790]


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DEPARTMENT OF DEFENSE

Office of the Secretary


Submission for OMB Review: Comment Request

ACTION: Notice.

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    The Department of Defense has submitted to OMB for clearance, the 
following proposal for collection of information under the provisions 
of the Paperwork Reduction Act (44 U.S.C. Chapter 35).
    Title and OMB Number: Customer Satisfaction Survey--Generic 
Clearance; OMB Number 0704-0403.
    Type of Request: Reinstatement, with change, of a previously 
approved collection for which approval has expired.
    Number of Respondents: 1,246.
    Responses Per Respondent: 2.
    Annual Responses: 2,492.
    Average Burden Per Response: 10 minutes.
    Annual Burden Hours: 415.
    Need and Uses: The purpose of these surveys is to assess the level 
of service the Defense Technical Information Center (DTIC) provides to 
its current customers. The surveys will provide information on the 
level of overall customer satisfaction, and on customer satisfaction 
with several attributes of service that impact the level of overall 
satisfaction. These customer satisfaction surveys are required to 
implement Executive Order 12862, ``Setting Customer Service 
Standards.'' Respondents are DTIC registered users who are components 
of the Department of Defense, military services, other Federal 
Government Agencies, U.S. Government contractors, universities involved 
in federally-funded research, and participants in the Historically 
Black Colleges and Universities (HBCU) and the small Business 
Innovative Research (SBIR) programs. The information obtained by these 
surveys will be used to assist agency senior management in determining 
agency business policies and processes that should be selected for 
examination, modification, and reengineering from the customer's 
perspective. These surveys will also provide statistical and 
demographic basis for the design of follow-on surveys. Future surveys 
will be used to assist monitoring of changes in the level of customer 
satisfaction over time.
    Affected Public: Business or Other For-Profit; Not-For-Profit 
Institutions.
    Frequency: On Occasion.
    Respondent's Obligation: Voluntary.
    OMB Desk Officer: Mr. Edward C. Springer. Written comments and 
recommendations on the proposed information collection should be sent 
to Mr. Springer at the Office of Management and Budget, Desk Officer 
for DoD, Room 10236, New Executive Office Building, Washington, DC 
20503.
    DOD Clearance Officer: Mr. Robert Cushing. Written requests for 
copies of the information collection proposal should be sent to Mr. 
Cushing, WHS/DIOR, 1215 Jefferson Davis Highway, Suite 1204, Arlington, 
VA 22202-4302.

    Dated: June 18, 2001.
Patricia L. Toppings,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 01-15790 Filed 6-22-01; 8:45 am]
BILLING CODE 5001-01-M