**Exhibit 10.3**

 

**Confidential Treatment Requested By Stream Global Services, Inc.**

 

**2013 EVP Global Sales Compensation**

 
| **Plan Elements**   | ** ** | **Recommendation**                                                                                                                                                                                              |
|--------------------------|------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Base Salary              |       | $300,000                                                                                                                                                                                                        |
| Incentive Target $       |       | $300,000                                                                                                                                                                                                        |
| Total Target Annual Comp |       | The EXECSIP is based on performance against   two financial metrics in 2013. The metrics are annual Revenue and Global   EBITDA (the EBITDA target is the same as is set for other Executives in the   SGA MIP) |
| 2013 Targets             |       | Revenue $[***] (50% weighting) EBITDA $[***]   (50% weighting)                                                                                                                                                  |
| Incentive Payments       |       | Incentive payments will be made on an annual   basis; performance is tied to year end results                                                                                                                   |

 

**2013 Potential Payment Outcomes — EVP Global Sales**

 
| ** **               | ** ** | **Actual Revenue**      | ** ** |
|--------------------------|------------|------------------------------|------------|
| **Achieved EBITDA** | ** ** | **Target -   $229.0MM** | ** ** | **Target —   $183.2MM** | ** ** | **Target -   $137.4MM** | ** ** | **Target -   $45.8MM** | ** ** | **Target** | ** ** | **Target +   $25.0MM** | ** ** | **Target +   $50.0MM** | ** ** | **Target +   $75.0MM** | ** ** |
| Target - $28.7MM         |       | $                            | 0          |   | $ | 0 |   | $ | 0 |   | $ | 0 |   | $ | 0 |   | $ | 0 |   | $ | 0 |   | $ | 0 |   |
| Target - $23.0MM         |       | $                            | 0          |   | $ | 0 |   | $ | 0 |   | $ | 0 |   | $ | 0 |   | $ | 0 |   | $ | 0 |   | $ | 0 |   |
| Target - $17.2MM         |       | $                            | 0          |   | $ | 0 |   | $ | 0 |   | $ | 0 |   | $ | 0 |   | $ | 0 |   | $ | 0 |   | $ | 0 |   |
| Target - $11.6MM         |       | $                            | 0          |   | $ | 0 |   | $ | 0 |   | $ | 150,000 |   | $ | 276,000 |   | $ | 368,000 |   | $ | 460,000 |   | $ | 552,000 |   |
| Target                   |       | $                            | 0          |   | $ | 0 |   | $ | 0 |   | $ | 174,000 |   | $ | 300,000 |   | $ | 392,000 |   | $ | 484,000 |   | $ | 576,000 |   |
| Target + $5.3MM          |       | $                            | 0          |   | $ | 0 |   | $ | 0 |   | $ | 185,137 |   | $ | 311,137 |   | $ | 403,137 |   | $ | 495,137 |   | $ | 587,137 |   |
| Target + $11.5MM         |       | $                            | 0          |   | $ | 0 |   | $ | 0 |   | $ | 198,022 |   | $ | 324,022 |   | $ | 416,022 |   | $ | 508,022 |   | $ | 600,000 |   |

 

**Over target revenue of $**[***]**for each $1M of additional revenue: bonus will increase by**[***]**% of revenue increase to a maximum of a $600,000 total bonus.**

 

[* * *]    Portions of this exhibit have been omitted pursuant to our request for confidential treatment.  Omitted portions filed separately with the SEC.

 

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