[Federal Register Volume 66, Number 93 (Monday, May 14, 2001)]
[Notices]
[Page 24348]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 01-11964]


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DEPARTMENT OF DEFENSE

Office of the Secretary


Proposed Collection; Comment Request

AGENCY: Office of the Under Secretary of Defense (Personnel and 
Readiness).

ACTION: Notice.

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    In compliance with Section 3506(c)(2)(A) of the Paperwork Reduction 
Act of 1995, the Office of the Under Secretary of Defense (Personnel 
and Readiness) announces the following proposed reinstatement of a 
public information collection and seeks public comment on the 
provisions thereof. Comments are invited on: (a) Whether the proposed 
collection of information is necessary for the proper performance of 
the functions of the agency, including whether the information shall 
have practical utility; (b) the accuracy of the agency's estimate of 
burden of the proposed information collection; (c) ways to enhance the 
quality, utility, and clarity of the information to be collected; and 
(d) ways to minimize the burden of the information collection on 
respondents, including through the use of automated collection 
techniques or other forms of information technology.

DATES: Consideration will be given to all comments received by July 13, 
2001.

ADDRESSES: Written comments and recommendations on the proposed 
information collection should be sent to the Office of the Under 
Secretary of Defense (Personnel and Readiness) (Force Management) 
(DeCA), Attn: Herman Weaver, 1300 E Ave, Ft Lee, Virginia 23801-1800.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the above address or 
call at (804) 734-8322.
    Title, Associated Form, and OMB Control Number: Commissary Customer 
Service Survey, DeCA Form 60-28, OMB Number 0704-0380.
    Needs and Uses: This information collection requirement is 
necessary to the Defense Commissary Agency for the purpose of measuring 
customer service, which is our number one Strategic and Performance 
goal. This management tool uses a survey form, DeCA Form 60-28, 
Commissary Customer Service Survey, designed to extract objective, 
subjective, and demographic information from our customers so we can 
better serve their needs. The results will be reported and distributed 
to the regional headquarters and commissaries to use the past and 
present trends for the purpose of future improvement. Also, the results 
will directly affect our policies and quality initiatives for an 
efficient and cost-effective commissary system.
    Affected Public: Individuals or households.
    Annual Burden Hours: 500.
    Number of Respondents: 7,500.
    Responses Per Respondent: 1.
    Average Burden Per Response: 4 minutes.
    Frequency: Annually.

SUPPLEMENTARY INFORMATION:   

Summary of Information Collection

    The primary purpose for this information is to determine how well 
each commissary is satisfy the customer. This will serve as a measuring 
stick for future trends and give management vital information to make 
cost-effective decisions. The information received will impact return 
customers and inspire new customers, which will increase our surcharge 
accounts that provide new commissary construction and renovations. Our 
primary goal is to preserve the military's most valued benefit through 
customer satisfaction.
    Each commissary (CONUS & OCONUS) will be sent their numbered 
Commissary Customer Service Surveys (DeCAF 60-28) based on its class 
(1-9). Class is based on annual sales. Each commissary officer will 
select an administrator who will distribute the surveys randomly three 
times each day (one hour after store opens, midday, and two hours 
before closing) for ten consecutive days. The following information 
will be collected: Customer relations, savings, cleanliness, 
scheduling, atmosphere, quality of meat and produce, managers and 
employees knowledge and helpfulness, and their most valued benefit.

    Dated: May 3, 2001.
Patricia L. Toppings,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 01-11964 Filed 5-10-01; 8:45 am]
BILLING CODE 5001-08-M